food comfort chars helpful crew helps with finding or making announcements where to go for connecting flights
The service was outstanding and cabin crew were friendly and approachable. Beverage service was regular throughout the flight, but the quality of the food could have been better, even for Premium Economy.
Pro: "Again seats space could be better. Crews were very attentive."
Contra: "Other passengers reclining their seats could be a nuisance..."
Contra: "A comfort kit on a ultra long haul flight goes a long way"
Pro: "Crew could have been less rude"
Pro: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Contra: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Contra: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Pro: "Crew was okay"
Contra: "Did not get the food I chose. Seats were not clean and clumsy"
Pro: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
Pro: "The cabin crew and the pilots. The flight went smoothly."
Contra: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Pro: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Contra: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Pro: "Friendly staff Good customer service"
Contra: "There was nothing i dislike"
Pro: "Easy red eye flight, just slept the whole way"
Contra: "Singapore airline is always awesome. Crew professional and very caring"
Pro: "all of SQ"
Pro: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Contra: "None that I can think of"
Contra: "Little or no room in Economy"
Pro: "Excellent flight experience"
Pro: "Love the promptness of services, always with a smile!"
Contra: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Contra: "Some staff not courteous which surprised me"
Pro: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Contra: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Pro: "I liked there was an opportunity to bid on an upgrade"
Contra: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Pro: "everything are okey"
Pro: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
Contra: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
Pro: "Food was delicious!"
Pro: "The hot towels twice during the flight was great"
Contra: "Really just the food"
Pro: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Pro: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Contra: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Pro: "Staff were awesome. given that my wife and son both had food poisoning."
Contra: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Pro: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Pro: "Food, entertainment, cleanliness of the restrooms"
Contra: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."
Pro: "Excellent experience as usual by SIA."
Contra: "The plane is a bit aged in SIA standard. No USB charging. IFE screen is not bright enough."
Pro: "everything, excellent job"
Contra: "cramped uncomfortable seats freezing cold"
Pro: "New plane"
Contra: "Food served 40 min after special meals"
Pro: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Contra: "Wish the food could have been better and the choice for dessert wider."
Pro: "Food was exceptional"
Pro: "Great food, friendly staff, on time... what else do you need?"
Pro: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival."
Contra: "The movies choices in the in-flight entertainment were wanting."
Pro: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Contra: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
Pro: "Hot/Cold towels, great movie selection, more space, good meals"
Pro: "nice food, plenty of water, good service, quite comfortable & on board wifi if you need it"
Pro: "Everything else was good"
Contra: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Contra: "Food availability a minor challenge but crew handled it very nicely."
Pro: "The entertainment was great and the crew was very friendly and helpful"
Contra: "The ability to access bathrooms after turbulence has ended"
Pro: "Great seats, great crew."
Contra: "Was not anything too exciting on Entertainment with regards to movies, but personal choice really."
Contra: "A 15 hour noisy flight. Careless mothers and their screaming kids. No Manors on telling them to be quiet or stop screaming. They played with their kids in an awfully loud sound."
Contra: "I made a FaceTime call to my daughter over the Atlantic - nothing better!!! The staff is beautiful, and the ride was smooth."
Pro: "All ok"
Contra: "Sray bathrooms often."
Pro: "Crew were good though snacks weren't on offer without asking."
Contra: "The seat I was had water dripping from the roof shortly before landing. Guess it was the condensation from the airconditioner"
Pro: "The flight was on time and the crew was nice."
Contra: "The entertainment options and food were outdated and very much unpleasant. Probably the ground staff was careless, thus, they just broke my one baggage in that transit."
Pro: "Really disappointed from EK staff they are very strict & applying hard rules ..employees without any sense specially station supervisor"
Contra: "Can’t decribe but EK now falling in business while other airlines will take adavantage of ek staff issues which I can’t decribe"
Contra: "I paid extra to have an exit row for this long flight. Just before taxiing a man moved seats into the exit row seat next to me (not paying for it like I had) and was intrusive and sprawling out over into my space the entire very long flight. I am extremely unhappy about this and the willingness to allow him to move seats that I had to pay extra for and then left me zero comfort on the flight."
Pro: "It’s no choices small portion"
Contra: "No taste a"
Pro: "Every thing is very good"
Pro: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Contra: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Pro: "I love it all, flight and crew was excellent"
Pro: "All of the above"
Contra: "Nothing that i didn't like"
Pro: "Great and friendly cabin crew. Lots of movies to chose. Food was great."
Contra: "All was great"
Pro: "The comfort ,food"
Contra: "Crew was not polite and had an attitude when requests was made."
Pro: "Liked the Legroom in the Aircraft. Very roomy and nice Recline Chair. Food was O.K."
Contra: "My 1 Bag was open. Lost few items. Not satisfied the luggage was handled by the crew. Overall Dissatisfied due to Bag was received in open condition. @ Amdavad Airport found issue by Crew but didn't take good care of it."
Pro: "Food , entertainment and service"
Contra: "The seats were a little hard. The checkin process was terrible. They ran out of dishes from the menu in the first meal served on board."
Pro: "I love business class the best"
Contra: "I can't think of anything."
Pro: "Everything was excellent, the food the service"
Pro: "Rude flight attendants and REALLY BAD FOOD."
Contra: "The seats are small , its hard to move, sleep or to do anything For 15 hours flight you need a little bit more space. But everything else was great"
Pro: "The food was better than others and beverages were served often. In flight entertainment options were impressive."
Contra: "There was so little leg room that my knees touched the seat in front of me. Everyone in the row had to get out for the window person to use the bathroom. There were 2 kids next to me that stood on their seats and jumped and screamed almost the entire flight. No one said anything."
Pro: "The crew were Amazing, thank you Anastasia. Mark, Claudia and everyone on floght EK219. AMAZING job"
Contra: "The food i wish there were more choices please."
Pro: "Assistance at Bangkok was excellent with no problems wheelchair all the way from flight to taxi. The assistance staff were employed by the airport and not Emerates which seemed to make a difference."
Contra: "On the whole everything was acceptable."
Pro: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance"
Contra: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance. An extremely poor show my emirates who call themselves a premier airline and this was a POOR SHOW!"
Pro: "You have an outstanding staff: friendly, accommodating, and professional. Clean and comfortable planes."
Pro: "It was a great experience...nicest airline I've ever flown. The cabin crew was attentive and accommodating and being a vegetarian I found they had many options for my dietary requirements."
Pro: "Very friendly and helpful crew"
Contra: "The business class seat was too short for sleeping"
Contra: "Food while trip to India was good But food while trip back to sfo was very bad"
Pro: "The boarding process was smooth as was finding my luggage after arriving in NYC."
Contra: "The entertainment system did not work for about an hour and they had to fix it. It took the crew a while to start troubleshooting it. A few people had to complain before they did anything. The quality of the food on Emirates has greatly decreased recently. Their wifi on flight is terribly slow and they require you to pay $1 for it."
Contra: "It seems to me that the flights to India are a little more cramped than the ones from the West to Dubai."
Contra: "The in-flight crew was rude and aggressive. Also there was no communication or announcement regarding the delayed flight. Food was substandard. We've had much better experience with emirates in the past. Next time perhaps we will opt for another airline ."
Pro: "Food was great. Service was great."
Contra: "Need to have more leg space for a long haul flight."
Contra: "Coffee and tea"
Pro: "Flight leg space and inflight crew are good"
Contra: "Emirates Check in Person at Orlando International Airport is Rude and RACIST"
Pro: "Seat comfort"
Contra: "Food was really bad. I have travelled in Qatar Airways B class and there I was impressed by the food quality. Here it was really pathetic. Crew was helpful but were not willing to go an extra step. Like , offering a cup of coffee after someone wakes up."
Contra: "Baggage took close to 2 hours to get to baggage claim on return trip"
Pro: "I like the selection of movies."
Contra: "The check-in and gate staff were trying to weigh our carry-ons and make us adjust things when ultimately does it matter how much weight I can carry on the flight? What if I gained 20 pounds since I booked my ticket. Will I be charged? Seriously, if it's that big of a deal, there should be a limit on weight of the person plus their carry-ons. Thin people should not be hassled! I am saving a hundred or so pounds by not weighing so much! Stop hassling us for carry-ons!"
Contra: "Boarding was 'mediocre' due to the air crash earlier in the day, led to a gate change and various chaos. Great staff through, so not really so bad and totally understandable...."
Pro: "The entertainment was great, I managed to watch a couple of movies I have been meaning to for a while, the vegan food amazing. Being able to charge my phone from my seat was a bonus."
Contra: "The seats were cramped together. I felt squashed in and I am only small. It was hard to leave the row to use the toilet."
Pro: "The service crew was perfect. Check on me through out the flight to ensure that I was comfortable. When meals came around and I was sleeping they check to ensure i did not miss a meal. 5 stars for the crew of Emirates flight 220."
Contra: "Delayed and passengers not given accommodation. Food also had to ask."
Pro: "Seats were large and comfortable. Lots of entertainment options."
Contra: "They did not have the vegetarian meal that we had pre-booked, so they gave us an extra breakfast meal, which tasted bad and meant that we had the same meal twice (for dinner and breakfast). Additionally, our row (in the back of the plane) felt rather crammed in, and most of the overhead baggage space was taken up by blankets."
Pro: "Great menus, get you all excited. Variety, interesting dishes. Generous with wine and drinks."
Contra: "It's... airline food. Doesn't live up to the promise of the menu. Cooked too long ago, reheated too much, ... I understand that they have constraints, that's what you get when you want to eat in the sky. But I have eaten better food in airplanes, in economy."
Pro: "Wifi availability. Comfort."
Pro: "Crew was very courteous and attentive"
Contra: "More fruits and green (non-starchy) vegetables"
Pro: "Crew was really nice can’t complain"
Contra: "Other airlines offer free beer or even hard liquor here u have to pay"
Contra: "Flight was delayed an hour so we were rebooked. Spent extra day in Zurich, and missed our hotel reservation in San Francisco. San Francisco was not our final destination. We had to fly for more than 24 hours in one day(time change). We missed part of our family function. It's been an exhausting trip"
Pro: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"
Contra: "The boarding by groups could improve the process"
Contra: "We were happy with everthing"
Contra: "There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats"
Pro: "The crew was good"
Contra: "Place for the legs and better food"
Pro: ";Flight attendants very attentive;"
Contra: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Pro: "Friendly and caring attendants. Smooth flight. Good condition of the aircraft."
Pro: "The gate agents, crew, and food."
Contra: "Entertainment monitor kept stopping, then going, fast forward, then fast reverse. Watched a 1 hour 10 minute movie that took 2 hours 40 minutes to view. I am over 200 cm in height, the passenger in front of me was 163 cm with seat all the way back while sitting on the edge of her seat playing games. The monitor I was watching was about 14 cm from my face. I never put my seat back, but I sure as hell will now. This flight was over seven hours, that is to long to be contorted."
Contra: "Nasty passport control person at gate check in"
Pro: "Food and crew were great, very friendly and perfect with timing of serving meals"
Contra: "The boarding kind of scrambled. The head phone connection bad for my headphones, I had sound only in my left ear. The screen had very poor resolution but selection of movies was goood."
Contra: "I felt like a sardine."
Contra: "It was a 2 hour 40 minute flight. No entertainment."
Pro: "Flight was good"
Contra: "There was a one hour wait to get through passport control and go to the gate beyond the security check point."
Pro: "Good clean service that Swiss is known for."
Contra: "There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag."
Pro: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner. The warm croissants served at breakfast were a very nice touch."
Contra: "Due to turbulence, I could not get out of my seat as much on the return flight, so I did have some swelling in my feet."
Pro: "Courteous, welcoming crew. All good"
Contra: "No entertainment"
Pro: "A snack was actually served on board! With a beer if desired."
Contra: "Change of planes at gate produced some boarding confusion."
Pro: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Contra: "Only thing that could have been easier is to offer more self check-in options at the airport. Very courteous staff, and wait wasn't extremely long."
Pro: "The crew made the right call after the Swiss computers shutted down"
Contra: "Boarding problem. But I have to congratulate the crew for their efforts to overcome the problem in the best possible way"
Pro: "Staff was gracious and accommodating for whatever we needed. It felt much better than typical economy class. It made the 8 hour plus flight quite manageable."
Contra: "They could not give me an aisle seat which I had requested. The cabin felt as if you were sitting in a tin can. Very restricted for an almost 8-hour flight. Plus arriving in Athens I discovered that my bag was nowhere to be found. I am still waiting to hear from Swiss about my lost valise..."
Contra: "Because we missed our flight due to delays in Barcelona we Had to wait more than 4 hours for a next flight. Afterwards we were sitting separate."
Pro: "2 Long flights. Friendly, efficient crew. Plane was clean. Price was good."
Pro: "The service is the best!!! I enjoyed everything!!"
Pro: "Crew is great and took great care of us. Flight was on time and that is always a plus."
Contra: "No entertainment on this plane, which is okay. But even the magazine is pretty lame. Food was ok, although not particularly substantial."
Contra: "My luggage being lost both from Toronto to Zurich and from Zurich to Toronto. Air Canada took nearly 4 days to get my baggage to me in Toronto, as a result of which I was unable to attend a funeral in Chicago. I was lied to over and over by air Canada. The entire experience was horrible."
Pro: "fast, all good"
Contra: "Boarding was chaotic Crew was friendly but rarely came through Offering water during a 12 hr flight Also did not enforce "shades down" during the The night And did not respond to call lights"
Pro: "Swiss Air was the best airline ever!"
Pro: "Decent food, for airline food. I didn't starve for the 8 hours, and the included beer/wine/spirits helps a lot. Entertainment system was enough to help pass the time. This flight had USB chargers...had I known, I would have loaded up my mobile with watchable entertainment."
Contra: "It's still a cattle car for coach travel. Boarding was hectic. Called all passengers at once, which resulted in a crowd pushing to get through the two checkpoints all at once."
Contra: "The lack of food choices. Even if you must buy them tgere should be choices"
Pro: "The flight staff was so kind."
Pro: "Comfortable business class seats, much better than the updated Lufthansa footsie leg rests. Attentive staff. Puzzles for the children"
Contra: "Still no wifi on the Swiss Air A330. No live tv streaming. No big deal on red eye, but frustrating on long daytime flights."
Contra: "100% of our checked luggage was lost and two days into our one week biking trip in Sweden we have heard NOTHING from Swiss Air. No knowledge of where the four large bags are, no follow up and no help. Basically, we have been left with biking clothing and little hope that our bags will show up before we leave Sweden. Unacceptable and we will NEVER fly this airlines again."
Pro: "Excellent Amount & Quality of Asian Vegetarian Food"
Contra: "Due to a glitch in the webstei, I was unable to check in online, and therefore did not get a window seat for an 11 hour flight - very frutrating and uncomfortable!"
Pro: "Upgraded to business, new 777 plane, good snack"
Contra: "No headphones"
Contra: "seats were small and uncomfortable"
Pro: "Excellent food Attentive and smiling flight attendants"
Contra: "Cleaning after meal service was too quick. Then the galley was curtained off with no attendants in sight."
Pro: "Time of flight"
Contra: "Food and entertainment were not good. Person next to me smelled bad"
Pro: "Flight wasn't full, so we were spread out and had more room"
Contra: "Carry-on allowances continue to be significantly less than other comparable airlines- was only allowed one piece"
Contra: "not enough leg room with black metal boxes where our feet should go! food was discraceful, especially coming from italy, the calzome was an insult. i dont expect gourmet, but this was inedible. the rest of the meal was also not good. seats were visibly discolored because old and icky. old plane, really loud engine background noise. . . staff seemed unhappy. I think as a rule that if the staff notices some uncourteous person reclining completely in coach and there is someone behind them, especially if it is a person with longer legs, that they might nicely suggest to that reclining person that they are rude and should recline less. the staff on this plane did nothing of the sort for several violators of this type"
Pro: "Crew and flight service are excellent top notch. Also they are very friendly and helpful. Make flight enjoyable."
Contra: "Seats are too close together in coach, very cramped and uncomfortable if you are a tall or large person."
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Pro: "- direct flight"
Contra: "- terrible seats/entertainment - terrible food - terrible service in general and unfriendly with any requests"
Flight was excellent. Crew was very professional.
Pro: "quick and easy flight"
Contra: "no entertainment screens at all!"
Pro: "The crew is always smiling and ready to help you and I really like that."
Contra: "The Entertainment display didn't work."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Pro: "I loved being upgraded to first class and the crew was so attentive."
Contra: "Nothing, glad this was a better experience than the trip to Miami."
Pro: "Very pleasant crew. Very helpful And always smiling"
Pro: "The Airbus was so futuristic. If you can make it more futuristic, even better."
Contra: "I didn't like that I had to put my bag under when there was plenty of room overhead."
Contra: "Flight was delayed and we missed our connection. Wondering why all the shuttles were parked and unavailable when you knew there were connection s that were tight."
Pro: "Amazing entertainment display and the boarding process is smooth."
Pro: "Can’t do anything about bad weather-we got through despite a weather delay. Crew was terrific."
Pro: "Arrived on time and smooth flight though it was completely full"
Contra: "Nothing. Every thing was great"
Contra: "They charged me $646 for the flight. And we departed 40 min later. I arrived late to my work. They gave me seat in the back of the plane. Horrible"
Pro: "Very comfortable seating!"
Contra: "The landing was a bit rough. Lol"
Pro: "Staff are adept at dealing with these issues but it is a systemic problem."
Contra: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
Pro: "Clean plane, quick turnaround"
Contra: "Food was awful. Didn't get my checked luggage in Manila upon arrival, was traced and left in New York JFK. Don't know who messed up with my luggage if Delta connection or China airlines."
Contra: "A 7+ hour delay!"
Pro: "Not too bad once we got on the plane"
Contra: "They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !"
Pro: "No lines at the baggage drop off. No lines at TSA. Efficient and organized boarding. Seat area was clean. No delay, friendly energetic flight attendants."
Contra: "Lots of turbulence on the last 20 minutes of the flight. Captain had warned us. Nothing they can control though."
Pro: "Seats. Service. Timing"
Pro: "Cody was such a great flight attendant. We weren’t seated with our kids and he helped us switch seats. He was so help and just sincerely nice. Really great person to represent your brand."
Pro: "Friendly, efficient"
Pro: "Good friendly staff. Delta Studios is neat."
Contra: "Small plane , last minute seat change, half hour delay"
Pro: "short flight not much to say all was smooth crew was efficent"
Contra: "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"
Pro: "They gave me extra pretzels and 2 cans of soda"
Contra: "The seats were awful.. Miniscule"
Pro: "Very professional cabin crew"
Pro: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"
Pro: "very punctual and nice aircraft"
Contra: "timming of the flight"
Pro: "It was on time"
Contra: "This flight was cramped. Not enough stretching room. Hard seats"
Pro: "Finally got upgraded!"
Pro: "Delta graciously rebooked us on a different flight."
Contra: "Late delayed notification after we reached airport and kept delaying for several hours"
Pro: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Contra: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Pro: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Contra: "I don't like flying so there really wasn't anything I liked."
Pro: "Loved the new aircrafts, the flight attendants were friendly and attentive. We landed 40 mins earlier than expected, the captain really sped the whole way and I didn't feel a thing!! The landing didn't even feel as though we were speeding...one of the best flights I've ever had (Jessica England) thank you!"
Contra: "Food options, early morning flights I get you're not going to have real food, but can there be an option to purchase a bagel with cream cheese or croissant, something other than a snack box. I understand the flight is under 3 hours so certain foods aren't available but Delta you upgraded everything else. I enjoy the Tapas box for those that are vegan, kosher, gluten free, etc....PS-the bathrooms are smaller"
Pro: "Exit row seat with no seat in front. Was able to stretch legs."
Pro: "Efficient boarding and unloading. Friendly staff. Good movies/tv shows."
Contra: "There was a storm so we flew in circles for over an hour. I didn't see headphones for the tvs (mine are bluetooth so they didn't work)."
Pro: "Pretty much nothing"
Contra: "Delta. They just hate their passengers"
Pro: "They had good entertainment for free. There were movies, tv shows, and games."
Contra: "The plane was delayed for 5 hours and the ride was longer than expected."
Contra: "My bag was damaged when I arrived at Orlando."
Contra: "No electronic check-in; No seat assignment; will be avoiding flying Delta"
Contra: "Food and entertainment as always."
Pro: "I got home. That's the highlight. We didn't have any incidents."
Contra: "Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft."
Pro: "Crew was nice"
Contra: "Always a delay with Delta"
Contra: "I will avoid the airline at all costs"
Contra: "Plane was dirty when boarding and older than usual with a broken intercom speaker above us - squawking volume that rang every time the captain or seatbelt light came on. Staff were loud throughout this evening flight where everyone tried to get some shut eye. NOT kid friendly. overhead bins didn't fit the standard carry on correctly requiring everyone to place them sideways with wasted space and therefore not enough luggage room for everyone, crowding an already fully booked flight. A few more reasons why we'll never fly delta again"
Pro: "The seats were surprising and comfortable and reclined quite a bit. The food was excellent and the people serving it was so nice"
Pro: "Crew were excellent"
Contra: "Seats are too narrow, uncomfortable ."
Pro: "Fast boarding"
Contra: "A little bit hot on board"
Pro: "Food, multimedia and the crew"
Pro: "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."
Contra: "Flight delayed more then an hour without anyone knowing anything about it."
Pro: "The food was excellent and the crew was super efficient."
Contra: "Tight bathroom and no leg room."
Pro: "Everything! Thanks"
Contra: "Everything was perfect"
Pro: "Crew was great!"
Contra: "food and boarding"
Contra: "Air in the cabin to dry"
Pro: "Plane, seat and entertainment are very good."
Pro: "Great service and brand new plane!"
Pro: "Good entertainment"
Contra: "No soap in bathroom."
Pro: "Very nice journey. Personel super, they help everysecond"
Contra: "I want to read other newspapers They have use only one boice"
Pro: "they do really their best- they have a good standard."
Contra: "english is hard to understand"
Pro: "Unfortunately I was extremely not happy with the flight I had a layover for about 11 hours and every time I spoke with a representative they didn't have any new information"
Contra: "The customer service experience along with the unorganized procedure for a delayed flight."
Contra: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Contra: "Two hours delay and lost baggage"
Pro: "Good service, nice plane, comfortable"
Contra: "Took forever to clear out trays after meal. Istanbul airport was not nice, bathrooms wee disgusting and little to no air conditioning in airport"
Contra: "Sears to close too tight"
Pro: "Old school service and amenities"
Pro: "Your crewsom"
Pro: "Good and comfortable"
Contra: "Service was bad. Long and uncomfortable flight!"
Pro: "For 11 hours trip - Crew for the THY was excellent They made the trip better and efficient Kudos to THY crew"
Contra: "Nothing everything was great"
Pro: "Smooth flight and shorter than planned. Good service overall."
Contra: "I liked everything"
Pro: "Crew was very nice. I got my special meal. I am very thankful for it."
Contra: "Kosher food was ok"
Pro: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Contra: "See above"
Pro: "Upgraded to business class no problem. Flight attendants were wonderful and very attentive. Delicious food. Chair laid out comfortably into a bed. Best long flight I've ever taken"
Contra: "Nothing bad to say"
Contra: "The Kate arrival at the final destination."
Pro: "Well, let's see, I missed my flight with THY because of a connecting flight with American Airlines, and instead of helping me, they wanted to charge me $3,000 to catch the next flight out. They said it didn't matter who's fault it was. So my entire trip got cancelled. So I can't rate the flight, but unless you can guarantee you won't miss the flight, I would not recommend taking the risk of losing all your money and ruining your trip."
Contra: "They provide excellent service. Me and my wife love it."
Contra: "Flight crew from Miami to Istanbul not very helpful. Very hot in plane"
Pro: "Love everything... i was actually surprised... The crew was the bes"
Pro: "Food, entertainment, crew"
Contra: "Once in Turkey (Istanbul ) I had to go to a Turkish Airlines customer service kiosk in order to ask some questions about by following flight. One of the ladies in the counter had to be the rudest customer service person I have seen in years. She talked and dealt with people as if they were an incredible annoyance on her life. She will even dismiss you without answering your questions."
Pro: "Decent food. Good service. Great media access for international flights."
Contra: "Nothing to knock down"
Pro: "The service was amazing, always offering food, drinks, and other comforts."
Pro: "There was free movies to watch along with a travel bag."
Contra: "The food options were not good for vegetarians or vegans."
Pro: "The food and service was outstanding. The pillows and blanket provided were excellent in Economy."
Contra: "Second trip to/from Europe on Turkish Airlines. Overall the flight was quite good and the food, service, and entertainment was excellent. However, the comfort level was the worst. This was mainly because the cabin crew kept the temperature of the plane almost like a sauna. Sweating, opened shirt, rolled up the sleeves, impossible to get comfortable or get any sleep!! The plane just seemed to get hotter and hotter! This was on all four segments across and back! The local flights seemed to be a bit better, and while not as cool as I personally like, they were acceptable. For clarification I am a premier flyer with star alliance, primarily United, and fly close to 100,000 miles per year. To date I have received NO mileage credit for any Turkish Airline flight!"
Pro: "Everything was great this was the greatest flight I took. I travel a lot. The service was 100 ten % perfect. Thanks to everyone for a great service."
Contra: "I don't think anyone could say they didn't like something about the flight or service."
Pro: "DIRECT FLIGHT TO ISTANBUL FROM MIAMI. UNFORTUNATELY I WAS IN A RUSH TO REACH TURKEY FOR A MEETING. USUALLY I PREFER TO GO THRU ROME WITH A FEW DAYS LAY OVER SO THAT I CAN HAVE BETTER SERVICE, FOOD AND PAMPERED TREATMENT AS BUSINESS CLASS SERVICE SHOULD BE. WHO CHOSE THEM TO BE THE "BEST AIRLINE IN EUROPE"?? AS THY CLAIM TO BE!! BLIND PEOPLE??"
Contra: "DAMAGED MY LUGGAGE EXTENSIVELY, THIS IS THE THIRD TIME BY THE WAY), KEEPS REFERRING ME TO AN INSURANCE CO WITH AN E MAIL ADDRESS THAT DOES NOT RESPOND, NO TELEPHONE NUMBER BY THE WAY IS FURNISHED EVEN THOUGH I HAD ASKED FOR, REPEATEDLY. -HAD TO WAIT TO PAY FOR BUSINESS UPGRADE SINCE THERE WAS ONLY ONE PERSON TRYING TO COLLECT OVERWEIGHT LUGGAGE PAYMENTS AS WELL AS UPGRADE PAYMENTS, WHILE KEEPING ME IN LINE FOR 45 MINUTES FOR A BIZ CLASS UPGRADE. AFTER I PROTESTED, A TURKISH LADY SUPERVISOR SMIRKINGLY SAID THAT I HAD TO WAIT IN LINE SINCE THERE IS ONLY ONE PERSON SERVICING! GO FIGURE!. VERY TURKISH APPROACH I WOULD SAY. PASS THE BUCKET.. -NO CONCERN FOR BUSINESS CLASS SERVICE. PLEASE TELL THEM TO GO AND TRAVEL IN ALITALIA, SWISSAIR, UNITED, DELTA, VIRGIN (THE BEST) ,BUSINESS CLASS AND SEE HOW THEY PAMPER THEIR CUSTOMERS FROM CHECK IN, TO GREAT AND AMPLE GOOD FOOD AND CONTINUOUS SERVICE. -UNLIKE THY STALE, FROZEN FOOD. BAD BREAKFAST, NO AMPLE CHESE SELECTION (ONE SLICE WHITE CHESE ONLY), OVER COOKED BAD BURNED TASTING TEA. -SERVICE: THE MALE STEWARD DROPPED SALAD ON THE NEXT SEAT AND IT STAYED THERE FOR 5 HOURS. PICKED UP BY A FEMALE STEWARDESS AS WE ARE LANDING. IF THEY WISH TO USE MORE MALES ON BOARD THEY SHOULD AT LEAST TRAIN THEM WELL. I HAD TO WAIVE AT 3 DIFFERENT MALE STEWARDS AND THEY ALL PASSED BY NOT ACKNOWLEDGING AND I WAS SITTING ON THE FIRST ROW AISLE! THEY ARE RUDE, UNCARING, SHODDY SERVICE PEOPLE.."
Pro: "The food is the best."
Pro: "I really enjoyed the service and in flight entertainment."
Contra: "I wish there was wifi"
Pro: "plane, flight, food, service, friendly staff, time, landing/departure times, luggage delivery"
Pro: "I did enjoy all aspects crew, food ,"
Contra: "Bathrooms need to be cleaned more regularly."
Contra: "Wine quality was low. I would have paid for better quality wine. Otherwise the staff was very accommodating and friendly."