Pro: "The airline is top notch and treated you great like it should be."
Contra: "The sears where a little tight but not bad and the movie options were ok not great."
Pro: "I like the atmosphere of the Swiss airline company, checking in, flights was excellent"
Pro: "Crew was fantastic"
Contra: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Contra: "2 hour delay and 3 crying babies on a red eye."
Contra: "The boarding organize by group could improve the process"
Contra: "The connection time was too long"
Contra: "Swiss does not know how to handle their own problems and hurt passengers in the process."
Pro: "The crew was very nice and very good. They served the evening meal very promptly. They could have made another trash run prior to everyone trying to sleep for the night flight."
Contra: "The coach seats are narrower than any I have encountered and they are very close to the rows in front and behind. Not comfortable at all."
Pro: "Paid in advance 45.00 a seat to reserve! Otherwise they assign at Check-in! Still ended up with a standard not premium seats in center. I chose 2 side seats online but plane must have changed. Literally could not move. My travel partner ended up spilling wine on himself primarily due to this and 1/2 size drop down trays. Call button brought no help , had to get up and go retrieve steward in back myself!"
Contra: "Comfortability , mediocre service."
Pro: "On time. Friendly employees. No issues at all."
Pro: "Everything was good. From the service to the food."
Contra: "I arrived on Thursday, today is saturday and I am still without my luggage."
Pro: "Abosolutely nothing i paid extra for the good reviews i found online but the service was so poor i am disapoi ted i paid that nuch extra for a terrible experience"
Contra: "Entertainment didnt work for the entire trajectory I requested assistance and was ignored every time I requested a vegan meal and was not provided one Boarding was long and disorganized Bathrooms were so dirty, we had not taken off and the barthrooms smelled terrible"
Pro: "The hospitality & staff were impeccable."
Pro: "Smooth flight"
Contra: "I ordered a kosher meal and did not get it. The seats are very uncofmfortable. When the one in front puts their seat back it goes almost in to the face of the one behind."
Pro: "Prompt and business like"
Contra: "As a business passenger I was told to go to the Avianca lounge this lounge is not Swiss standards the man sitting next to me was in a t shirt and swim shorts I started flying all over since 1952 most in the back so sorry to see such relaxed protocols"
Contra: "Leg room."
Pro: "The flight attendants were attentive, food delicious, movie selection great also."
Contra: "I flew from Miami to Zurich, Zurich to France, France to Zurich, and Zurich to Miami within the span of a week and they were all at least 30 minutes late. BUT flight attendants came by with water while we were seated and offered chocolate, which I really liked. It wasn't the worst thing for me, but I can see how it's annoying."
Pro: "Food was decent and flight crew friendly."
Contra: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."
Pro: "Nothing because the airplane seats were terribly uncomfortable!"
Pro: "Our of the 4 females I interacted with only Miishiie was helpful. The movies are a good selection. They were on time."
Contra: "I'm 6'2 and black. I asked if I could pay to upgrade to business class after viewing coach. They lied and said it was full when I could see empty seats. They bumped up a white female for free 3 hours later."
Pro: "Nice staff"
Contra: "Old business class, old enterior, cabin too hot, seat uncomfortable due to permanent deflation of cushion."
Pro: "Friendly attendants responded to every need. Chicken with rice meal was very good."
Contra: "The sound system for movies was distorted."
Pro: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Contra: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."
Pro: "everything, the crew, the journey, the food and the entertainment as well"
Pro: "fast, all good"
Pro: "I liked everything.....the food, boarding, comfortable, the crew. It was excellent! Will fly them again."
Contra: "The movies were the same so coming back there was nothing to watch."
Contra: "The seats were too small. No room at all!! Could not rest bcause the passenger behind me was kicking the seat the whole trip. Very very disappointed We also paid money to reserve our seats but then checking in they gave us other seats. This is not how you do business."
Pro: "Excellent flight staff and better than average airplane food."
Contra: "If one is over child height and the uncaring person in front of you slams their seat into full recline, one will be miserable on steroids. Swiss Air will not correct the small free space capacity (both pitch and width) most assuredly. Thus, I now fully appreciate why fellow travelers embrace airplane knee protectors. "Don't leave home without them," especially on Swiss Air (emphasis added) !"
Contra: "Headsets did not work"
Contra: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."
Contra: "The service was terrible.. I asked fora napkin and the stewardess got mad at me. Dinner wasn't good and the breakfast was horrible. Everything cramped in a little box. One cup of coffee with one sugar and one cream. Seats were very tight,no room to move. I have always used Swiss but this was such a bad experience, I will reconsider for next time. I think I paid too much Money for what I got! Heidi M Krakoski"
Pro: "Entertainment was great. Staff and food was good as well"
Contra: "No room for legs"
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Pro: "Everything was great while aboard!"
Contra: "I wished to upgrade to business for aditonal $1000 which resulted in a 15 wait . There was only one person allowed to do that and she was obviously owerwhalmed. I got a smile out of her eventually but the whole process seemed wrong considering the amount of money i spent on that ticket:( Wish whomever I got to first at the counter were able to make the change and spare me the walking around and waiting."
Pro: "Service-first class! The hosts did their best to keep me comfortable after my operation. My TV system did not work at all and there was no sound. This was not addressed. The directions were not clear on the control machine. It did not say to keep pressing start after each activity The flight was ice cold during the entire journey. I was told that if the pilot put on a little heat the others would complain."
Contra: "Food was the worst I've had on a European flight. I ordered special food that had n0 preservatives because of my stomach ailment. I got Molly's special pre packed horrible food all through the flight filled with preservatives and prepackaged. I therefore didn't eat anything. They kept giving me kosher food on top of it . That was worse. I did not order kosher food! So on my entire flight, I ate nothing. The hostess finally found a left over but it was horrible as well. A tiny salad with plain head lettuce, not like the Lufthasa food. This continued into breakfast. Molly food was unhealthy and inedible. I ate one piece of packaged cheese for the entire journey."
Pro: "I request tow time for Hindu vegi 1st when I booked and 2nd one day befor my departure with costumer service and they confirm because last tme i flue in outher airline and i had same problem and i hard good things about Swiss air but I was very unhappy and dicipoint in my flight they told me they didn't have eany information for my special .request For my bussness i fly two times a year to India next time lam not suor I will fly with Swiss air"
Pro: "the food was good and i like not having to deal with private screening from tablets."
Contra: "The space between rows are uncomfortably narrow (and I am a short person). It also does not help when the attendants would not want to disturb a sleeping but have no problem allowing us to eat off a tray with our forehead touching the back of the seat in front. This happened to me on the entire journey on Swiss from Miami to Zurich to Cape Town. It is almost a health hazard not being able to move and forget about trying to even use a laptop because when the person in front recline her seat, you have no room to even type (and my laptop was only a 13 inch Mac.) I am a million miler on United and this is one of the most miserable flights that I have taken. I also don't like the fact that we cannot get seat assignments until 23 hours before departure- not even for preferred travelers."
Contra: "On 4/23/2016 I missed connecting flight from Zurich to Zagreb because Miami - Zirich flight delay and horribly slow security in Zurich. To make the issue worse "somebody" (???) automatically deleted ny return ticket portion."
Pro: "Everything. All about my flight was great. Thank you."
Pro: "Crew service"
Contra: "Few seats in boarding area"
Contra: "Boarding was slightly confusing. Calling groups to board was not so organized"
Contra: "my flight was canceled in the last minute,it transferred true turkey where i didn't want to go to for security reasons and landing time issues, i had a chance to buy that ticket for cheaper and get there on time to the turkey airway flight and not come 10 hours early and land at a time i'm expecting I expect compensation for both the price ticket difference as well as for my time wasted, or I will not consider using your airline in the future."
Pro: "Everything from the lady in the counter to the Flight attendant, everything is meticulously thought, even the chocolate in the end :)"
Contra: "Flight cancelled. Two agents at the gate were not enough to handle 300 passengers. Total lack of compassion and poor comunications. Ended up calling Swiss reservation line and after 90 minutes on the phone was confirmed on LH. Spent 12 hours in munich, to arrive in TLV and realize that despite the assurances the luggage did not arrive leaving us with no cloths"
Pro: "I like the fact that we had options for the selection of meals. Wish there was more varieties. And also wish there was wifi."
Contra: "Didn't like the fact that no wifi was available. Also how narrow the seating arrangement is in Economy."
Pro: "Food was better than most domestic airlines. Flight times (arrival & departure) are good. Flight is the quickest way to travel from South Florida to Zurich."
Contra: "Economy seat was very narrow and leg room was minimal. Lucky I am not a big person. Anyone over 5'9" would be miserable. Maybe the new Boeing 777 airplanes Swiss air is buying will have better seating."
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "The seats were surprising and comfortable and reclined quite a bit. The food was excellent and the people serving it was so nice"
Pro: "Crew were excellent"
Contra: "Seats are too narrow, uncomfortable ."
Pro: "Fast boarding"
Contra: "A little bit hot on board"
Pro: "Food, multimedia and the crew"
Pro: "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."
Pro: "The food was excellent and the crew was super efficient."
Contra: "Tight bathroom and no leg room."
Pro: "Everything! Thanks"
Contra: "Everything was perfect"
Pro: "Crew was great!"
Contra: "food and boarding"
Contra: "Air in the cabin to dry"
Pro: "Plane, seat and entertainment are very good."
Pro: "Great service and brand new plane!"
Pro: "Good entertainment"
Contra: "No soap in bathroom."
Pro: "Very nice journey. Personel super, they help everysecond"
Contra: "I want to read other newspapers They have use only one boice"
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "Unfortunately I was extremely not happy with the flight I had a layover for about 11 hours and every time I spoke with a representative they didn't have any new information"
Contra: "The customer service experience along with the unorganized procedure for a delayed flight."
Contra: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Contra: "Two hours delay and lost baggage"
Contra: "Sears to close too tight"
Pro: "Old school service and amenities"
Pro: "Your crewsom"
Pro: "Good and comfortable"
Contra: "Service was bad. Long and uncomfortable flight!"
Pro: "For 11 hours trip - Crew for the THY was excellent They made the trip better and efficient Kudos to THY crew"
Contra: "Nothing everything was great"
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Pro: "Smooth flight and shorter than planned. Good service overall."
Contra: "I liked everything"
Pro: "Crew was very nice. I got my special meal. I am very thankful for it."
Contra: "Kosher food was ok"
Pro: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Contra: "See above"
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Pro: "The best flight ever!"
Pro: "Upgraded to business class no problem. Flight attendants were wonderful and very attentive. Delicious food. Chair laid out comfortably into a bed. Best long flight I've ever taken"
Contra: "Nothing bad to say"
Contra: "The Kate arrival at the final destination."
Pro: "Well, let's see, I missed my flight with THY because of a connecting flight with American Airlines, and instead of helping me, they wanted to charge me $3,000 to catch the next flight out. They said it didn't matter who's fault it was. So my entire trip got cancelled. So I can't rate the flight, but unless you can guarantee you won't miss the flight, I would not recommend taking the risk of losing all your money and ruining your trip."
Contra: "They provide excellent service. Me and my wife love it."
Contra: "Flight crew from Miami to Istanbul not very helpful. Very hot in plane"
Pro: "Love everything... i was actually surprised... The crew was the bes"
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "Decent food. Good service. Great media access for international flights."
Contra: "Nothing to knock down"
Pro: "The service was amazing, always offering food, drinks, and other comforts."
Pro: "There was free movies to watch along with a travel bag."
Contra: "The food options were not good for vegetarians or vegans."
Pro: "Service and food"
Contra: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Pro: "Everything was great this was the greatest flight I took. I travel a lot. The service was 100 ten % perfect. Thanks to everyone for a great service."
Contra: "I don't think anyone could say they didn't like something about the flight or service."
This flight was canceled and we were told flight doesn’t exist, delta did a horrible job.
D lta is pretty good, not a big fan of American. Had a lot of issues with connections and American, not with Delta recently
The airport was chaos. TSA was a massive line and took forever. Everyone thought they would miss their flights
Pro: "Yes, turned out perfect"
Contra: "Awesome accomodations, delta really cares about your needs. Thank you!"
Contra: "The Entertainment display didn't work."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Pro: "Seat was comfortable and the crew was courteous."
Pro: "I loved being upgraded to first class and the crew was so attentive."
Contra: "Nothing, glad this was a better experience than the trip to Miami."
Pro: "Very pleasant crew. Very helpful And always smiling"
Pro: "I fly a lot, and I am very impressed with the level of consistency that Delta has offered the last couple of months. This flight didn’t disappoint. The crew was particularly friendly"
Contra: "Nothing I can think of-10/10"
Pro: "Amazing entertainment display and the boarding process is smooth."
Pro: "Movies were good, once in flight it was a smooth ride"
Contra: "Communicate better during the delay"
Pro: "Everything and everyone was very nice and helpful My son has a cognitive disability and he flew by his self And they helped him find his seat and treated him with respect."
Contra: "While trying to get a gate pass to pick up our son from the gate Delta service makes it very hard to know where to go and get the pass and then they only had one person working at ticket assist. Totally unacceptable. Many managers walking around but no one actually helping."
Pro: "Can’t do anything about bad weather-we got through despite a weather delay. Crew was terrific."
Contra: "Terrible flight ? Captain lied to to us and kept saying two more minutes 5 more minutes , etc Stuck for 4 hours . Plane had a problem and captain said it was glued and that was suppose to be like that"
Pro: "Arrived on time and smooth flight though it was completely full"
Contra: "They charged me $646 for the flight. And we departed 40 min later. I arrived late to my work. They gave me seat in the back of the plane. Horrible"
Pro: "Very comfortable seating!"
Contra: "The landing was a bit rough. Lol"
Pro: "Staff are adept at dealing with these issues but it is a systemic problem."
Contra: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
Pro: "Clean plane, quick turnaround"
Pro: "The take off and landing were very smooth and the crew was nice."
Contra: "Crying baby aboard"
Contra: "A 7+ hour delay!"
Pro: "Not too bad once we got on the plane"
Contra: "They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !"
Pro: "No lines at the baggage drop off. No lines at TSA. Efficient and organized boarding. Seat area was clean. No delay, friendly energetic flight attendants."
Contra: "Lots of turbulence on the last 20 minutes of the flight. Captain had warned us. Nothing they can control though."
Pro: "Very nice and courteous crew."
Contra: "Lady at the gate was a bit standoff Ish and the delays were an annoyance."
Pro: "Seats. Service. Timing"
Pro: "Cody was such a great flight attendant. We weren’t seated with our kids and he helped us switch seats. He was so help and just sincerely nice. Really great person to represent your brand."
Pro: "Friendly, efficient"
Pro: "Good friendly staff. Delta Studios is neat."
Contra: "Small plane , last minute seat change, half hour delay"
Pro: "They gave me extra pretzels and 2 cans of soda"
Contra: "The seats were awful.. Miniscule"
Pro: "Very professional cabin crew"
Pro: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"
Pro: "Cheking was easy. Service was excellent. Flight was on time and got to New York 20 mins before time"
Pro: "It was on time"
Contra: "This flight was cramped. Not enough stretching room. Hard seats"
Pro: "Finally got upgraded!"
Contra: "Flight was delayed"
Pro: "Delta graciously rebooked us on a different flight."
Contra: "Late delayed notification after we reached airport and kept delaying for several hours"
Pro: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Contra: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Pro: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Contra: "I don't like flying so there really wasn't anything I liked."
Pro: "Exit row seat with no seat in front. Was able to stretch legs."
Pro: "Efficient boarding and unloading. Friendly staff. Good movies/tv shows."
Contra: "There was a storm so we flew in circles for over an hour. I didn't see headphones for the tvs (mine are bluetooth so they didn't work)."
Pro: "Pretty much nothing"
Contra: "Delta. They just hate their passengers"
Pro: "They had good entertainment for free. There were movies, tv shows, and games."
Contra: "The plane was delayed for 5 hours and the ride was longer than expected."
Contra: "My bag was damaged when I arrived at Orlando."
Contra: "Food and entertainment as always."
Pro: "I got home. That's the highlight. We didn't have any incidents."
Contra: "Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft."
Pro: "Crew was nice"
Contra: "Always a delay with Delta"
The Eurowings (Lufthansa) crew was very professional and accommodating. From checkin to luggage delivery the interactions were welcoming and respectful. The plane was impeccable. We were delayed leaving Tampa and in serious jeopardy of missing our connection to Barcelona. However, we were very relieved that our connection was “waiting “ even though we arrived at the gate at departure time.
Excellent staff. Food could have been better..
Flight got delayed for six hours
I Like Everything, I like flying Lufthansa, and I like the food in Lufthansa, Thank You very much for everything 🙏
Pro: "Young crew, with positive attitude and very kind and helpful."
Contra: "This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service."
Pro: "The crew was Ok except at the beginning when they could help more inside the plane with finding the seating."
Contra: "I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed."
Pro: "Crew very efficient and professional"
Contra: "Flew on 747. Sleeping mat would make lie flat “bed” more comfortable. There is very little personal storage space."
Pro: "Super confortable"
Pro: "More space for the kids!!"
Pro: "Crew was helpful, food was good"
Contra: "Seating could have been better"
Pro: "All except bfast"
Pro: "Very nice crew"
Pro: "Plane was clean and a little more roomy than most long distance flights."
Contra: "Entertainment system in my row didn't work correctly. Flight delayed due to weather. On board announcements said Lufthansa would rebook passengers with connecting flights and tell us arrangements as soon as we landed. No sign of Lufthansa reps at arrival gate area and zero directions on where to go. Had to walk miles through Frankfurt airport , go through immigration and security again without any direction one where to find Lufthansa and when finally found Lufthansa service counter it was understaffed with long lines and confusion. By time we learned rebooking, we almost missed rebooked connections. So much for German organizing and efficiency."
Pro: "Very friendly atmosphere at boarding gate & helpful crew on journey, plus surprisingly good food foe economy class made for positive feel to this trip. Add to it the fact I caught a movie I'd missed seeing at cinema plus even getting a few hours sleep, this was probably one of my better long haul flights in recent times."
Pro: "Our cabin service was superb Our seats were wonderful"
Contra: "Nothing it was perfect"
Pro: "Service, food, efficiency of staff and departure and arrival"
Contra: "All was better than expected."
Contra: "professionalist from the whole crew"
Pro: "Flight itself was fine. Some turbulence but that could not be helped"
Contra: "My 6am flight was cancelled while we were waiting in line. No one explained anything. Just went up to desk and I was put on a flight an hour later. But then my bag did not make it I was there in plenty of time to check in. Easy explanation would have helped"
Pro: "Both parts of flight was superb n/a"
Pro: "Clean plane. Friendly staff"
Contra: "Worst selection of movies."
Pro: "Always professional in every detail Great food Great customer service"
Contra: "The variety of drinks"
Contra: "no screen for movies getting all aboard without dividing into sitting numbers."
Pro: "In time on arrival with a good chance to catch the next flight"
Contra: "Did not get the food of my choice. The system was blocked for early check in."
Pro: "Great crew service, comfortable, modern, captain kept us up to date and actually made up for the lost time on the delays to take off and got us nearly back on schedule."
Contra: "Food wasn't the best tasting, and made me sick."
Pro: "The seating went very efficiently and fast. All the flight attendants were extremely friendly. Food was great and there were plenty of movies for adults and kids. Would chose Lufthansa again"
Contra: "I was in economy class and the lady in front of me put the seat back. My knees hit the seat the whole flight and I am not that tall 5.6."
Pro: "I was rebooked on another flight earlier."
Contra: "Nobody bother to call me or email me. No Lufthansa or kayak . I called Lufthansa and have them rebooked my flight. And they were wonderful."
Pro: "No surprises Plenty of leg space for economy Good food"
Pro: "Service, flight, everything was flawless. Departure and arrival ahead of time. Great staff. Congratulations to Lufthansa. Keep it up."
Contra: "I liked everything."
Contra: "Poor seat assignment young kids separate from Mother. Checking in person change the the seats without informing us."
Pro: "A380 flies smoothie."
Contra: "Drop Off bagage at MIA airport. I did online check-in..but, the line for DropOFF so long and only ONE person attending..i suggest improve desk services..."
Contra: "The flight was a replacement for a cancelled flight. In addition to this, it was delayed. The flight attendants did not compensate for our inconvenience and were not very friendly or available in general. The incoming flight had been delayed by hours, with boarding and deplaning and a very bad attitude."
Pro: "New airplane, very nice and comfortable. Great service. Smooth flight.. 10 hours - no turbulence. :)"
Contra: "They lost Both of my laguages."
Contra: "They only had two meal options and the ran out of the vegetarian option. There were many people on the flight that didn't get a meal or had to take the meat option when they would have preferred the pasta."
Pro: "Crew was good"
Contra: "Space is horrible on seat 64A economy seating in the 380 is very tight"
Contra: "The AC was set to way too high temperature. Very uncomfortable. Sweaty and smelly Lufthansa style. I asked to adjust the temperature - the flight attendant said she would . Maybe they fixed it next flight. The temperature is set up by sections. All othe sections were ok except the one with the row 79 in it."
Pro: "Pretty much everything"
Pro: "We were given a free meal (sandwich) on this short duration flight. I thought that was a nice touch."
Contra: "The boarding process wasn't very smooth."
Pro: "Everything! Service, entertaintment, smooth flight"
Contra: "The food could be better. I had the chicken dinner which was not very impressive. And the bread was horrible."
Pro: "The crew was very kindly"
Contra: "The noise of the bathroom doors. Every time that one of the 120 passengers use one bathroom close to my seat I wake up suddenly, because is very hard the impact to close the door and at 2 am was terrible."
Pro: "The air crew were very attentive and respectful. They treated coach passengers as well as first class on any other airline. Lots of entertainments were available on the flight."
Contra: "I was careful to prepare my luggage so I only had a carry on. Unfortunately, the weight limit for carry on baggage is incredibly low, so I ended up having to check my bag anyway. I understand the process and why, so this is only a minor complaint. But I do wish the weight limit could be a bit higher."
Amsterdam as a hub is a mess, do not use Amsterdam and KLM as a hub to European cities unless you want to miss your flight.
Dear Sir, The flight was delayed for 2 hours. After 2 hours the flight was cancelled and KLM was trying to transfer us to another flights. Unfortunately there is no flight to Manchester which led us to cancel our flight booking with KLM and rebook with Qatar airways to catch the flight same day. Regards Amjad Juma
The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
Our flight was canceled and had to stand in line for 3 hours and 11 minutes to get on a flight to Florence Italy for the same day. They couldn’t get us to Genoa for 36 hours and had to go through Rome no direct flight. We will be contacting customer service for compensation for a hotel stay in Florence and train tickets to reach our destination Genoa Italy.
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Contra: "Bigger seats the new ones are way to narrow"
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Contra: "Information on arrival time was not correct"
Pro: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Pro: "The crew were excellent and seats were comfy."
Contra: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Pro: "The crew was pleasant"
Contra: "Baggage checkin & flight boarding was slow & disorganized."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Service is awesome. Food is great."
Contra: "People with short connection are affected by the 15 to 25 minutes delay."
Pro: "Crew was ok."
Contra: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Contra: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Contra: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pro: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Contra: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pro: "Helpful and kind crew"
Contra: "I wish there was WiFi"
Contra: "Inflight was better than I expected. But needs upgrading air crafts."
Contra: "The flight was cancelled and had to be rerouted on United Airlines."
Contra: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Pro: "Good comfortable seat with extra leg room. Pleasant crew."
Pro: "The constant smile conferred by flight attendants through the entire flight."
Contra: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pro: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Contra: "I would have to dream something up."
Pro: "Efficient boarding system, clearly signposted. Professional staff"
Pro: "Friendly staff"
Contra: "Leg room"
Pro: "Staff very pleasant"
Contra: "Evening snack was not the greatest breakfast was pretty food"
Pro: "Restrooms clean, decent food and drink, nice cabin crew."
Contra: "No complaints"
Pro: "I slept pretty much the whole time"
Contra: "You are almost always late!"
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "Nice crew; clean plane; decent dinner"
Contra: "No entertainment system; insufficient knee space"
Pro: "Friendly attendants. Decent food, and frequent snacks and beverages."
Contra: "No charging ports for electronic devices."
Pro: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Contra: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pro: "Good service onboard, good food. On time."
Pro: "Friendly staff, good service and on time departure/arrival."
Pro: "The staff was very helpful and professional. Promp response to calling for attention."
Contra: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pro: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pro: "Very friendly staff"
Pro: "The food was excelent"
Contra: "I have to pay to pay a little more confort"
Pro: "My bagage broke"
Contra: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Pro: "Good multi media access and content"
Pro: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Pro: "The sandwiches were simple yet just the right touch, on all four flights."
Pro: "On time."
Contra: "No negative"