Seat is not as wide as it was before corona . Some of screen to are not functioning . Request variety food rather than many type of alcohols .
Better food and better customer service by staff
The plane was really old. There was no monitor Infront of seats. The speaker that played the voice of crew and captain was broken and noisy. We could hardly understand what they were saying and that was something definitely obvious for them. It was kind of disrespectful when they saw such an obvious annoying problem and not trying to solve it. I really felt angry.
It is as good as can be. food could be a little better.
I had a smooth flight through out my journey. This time around all was well. Thank you to the team.
Pro: "Social distancing first .... the food is not good second .... the ticket prices are high for such a service"
Contra: "Social distancing first .... the food is not good second .... the ticket prices are high for such a service"
Contra: "Food, crew service"
Pro: "Good was amazing ; leg room was great per ticket price; and cabin crew were kind"
Contra: "Crew missed our rows a couple of times with drinks. Seat on flight from Dubai to Sydney not vey comfortable,"
Pro: "Amazing seats and crew"
Contra: "The seats are a little tight and I paid for a bit of a larger seat. Next time I will upgrade for more room."
Pro: "Great crew. More room for seat would be better"
Contra: "All seats should look like the first class seats. I’m a little person and still was cramped. Can’t sit in same position for that long."
Pro: "Live sport TV, on board wifi"
Contra: "More livesport TVs and browsing data."
Pro: "Excellent flights in all respects."
Contra: "The bread buns were cold. Better if they were served hot"
Pro: "The crew"
Pro: "Seats weren’t all that comfortable."
Contra: "Service and meals were good."
Contra: "Nothing as such"
Pro: "Efficient and very friendly cabin staff. Captain and team kept us informed of flight progression at reasonable intervals."
Contra: "Some slight delay in clearing up some catering equipment."
Pro: "Smooth boarding and take off on time !"
Pro: "I liked the service provided."
Contra: "Would like to see decent vegetarian food options. Also please introduce some variance in your menu. the menu has been the same in the last 3 flights."
Pro: "Crew very nice and helpful, food was really good and entertainment was very good. The plane was also very clean, i would definitely fly with emirates again"
Contra: "There was no option during check in to request meal options- ex vegetarian request."
Pro: "Food was good and seating was comfortable."
Contra: "That i could not step out for a 7 hour layover in dubai. transit visa should be granted even for that duration."
Pro: "Food was good and not over salted like most airplane foods"
Contra: "Need more recently released US movies Options are so few Not enough African movie either"
Pro: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
Pro: "Emirates staff gone out of way to accomodate my seat. Even all the counters were closed. Excellent passenger service."
Pro: "horrible baggage policy"
Pro: "Loved the service. My flight was from NYC to Milan."
Contra: "There was not one thing."
Pro: "I enjoyed the service on board including the stability of the plane"
Pro: "Service and crew were excellent!"
Contra: "Movie selection somewhat limited"
Pro: "enjoyes my trip"
Pro: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
Contra: "I was scheduled to leave Accra yesterday at 5:50pm. The flight was unexpectedly cancelled and the stranded passengers like myself were corralled to a nearby hotel. The flight has since been rescheduled several times today and settled to finally leave at midnight this evening. I missed my connection but it has also been rescheduled, but I doubt I will make it. Emirates has left me stranded. It's ridiculous how they failed to keep us accurately informed."
Pro: "Rude flight attendants and REALLY BAD FOOD."
Pro: "the attention, the comfort, the large amount and options of movies, shows, entertainment channels; the food was good. and most of all the smooth flight and experienced pilots"
Pro: "Flight was good for a shorter range"
Contra: "The food looked so bad and tasted even worse. Very very poor quality of food. My daughter and I , both would open the tray and close it back. We ate only the crossiants and fruits. Emirates need to improve their meals."
Pro: "I love the wide variety of beverages. I also enjoyed how many times they passed through the cabin to offer us drinks."
Contra: "I have been on the newer planes and the TV functionality is great. However, the older versions have poor quality TVs with horrible functionality. The touch screen does not respond to your finger and sometimes you can't even get the remote to work. They definitely need to update the technology on all planes."
Pro: "It was a smooth flight"
Contra: "It was ok"
Pro: "Liked the entertainment."
Contra: "Some of the crew members were rough. Bashing the passengers and missing the courteous approach. Especially the segment between Dubai to Hyderabad. No snacks available in the kitchen between meals on the long 14 hours flight segment."
Pro: "Everything is wonderful"
Contra: "Tight Economy Class seats"
Pro: "sitting and staff"
Contra: "food option"
Pro: "Your staff are amazing....very welcoming, attentive and a joy to be around. I was comfortable i.e leg room was right for my long legs."
Contra: "You offer limited choices on food with consideration to Diversity of your clientelle. Your meal vouchers offer substandard meals in the few selected restaurants. I had layover period of 10hrs on.my return leg and about 6/7hrs. These are extremely long hours to sleep on those uncomfortable lounge chairs. This was the worst experience in my flying time."
Pro: "great plane and service, and so many movies"
Contra: "the passenger next to me had no sense of personal space or boundary, head on my shoulder while sleeping, foot in front of my chair, etc. and no english; gave the flight attendants a hard time too"
Pro: "It was terrible"
Contra: "Because l have to wait for 22 hours and they let me pay for my own visa and hotel when l arrived in dubai"
Pro: "Great giving free wifi and liquor"
Contra: "Food was bland and flight attendant were surly. Most disappointing was the high expectations we had of airline that didn't deliver."
on Oct. 16, 2016, I flew ACC to DOH on QR1424 with my Dad who is 81. Ryan Mostafa and her crew were EXCELLENT, such great accommodating service, such amazing hospitality that from now on I will always fly Qatar when possible!
Really I can’t think of anything that could’ve been better. Thank you for an excellent trip
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
More variety in the entertainment - for instance more competitive sports -soccer, basketball, etc
Contra: "Travel insurance that I purchased 80+ dollars was useless because I couldn’t use do anything to change my flight date"
Pro: "I couldn’t eat the chicken for lunch, and I told the crew to change it for me and bring the vegetarian, but nobody brought anything. I was starving until the next meal."
Contra: "Take out the chicken sausage from your menu"
Pro: "smoothing take off and landing"
Contra: "Food quality and variety is not good. Also, their serving speed is very poor. Boarding should be more informed and more organized upfront."
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Contra: "Need FREE WIFI and CHARGING Ports Which are ABSOLUTE MUST IN ANY AIRCRAFT."
Contra: "Food was just not that great. Too many peppers in everything!"
Contra: "All the food was terrible breakfast lunch and dinner I was sick from eating chicken I started vomiting as soon as I was on my way home , please serve better food , food tastes like factory junk , please offer cold drink and cold water or least ask if you would like ice, all the cups for the beverages was small, seating was very uncomfortable not enough room especially if you sitting next to a large person they kept elbow me and taking up my seating , I was so miserable on a 16 hours flight on Qatar to LAX , very bad experience , please do better, also staff was not friendly"
Pro: "The crew was professional. I had acute diarrhoea they insisted to eat some thing before they gave me the medicine,which was perfect. They checked every time my situation they even asked if I need a doctor waiting for me at the airport."
Contra: "Slow boarding while passengers stand in the queue, late take off"
Contra: "Seat comfort was not very good.. and food was bad"
Pro: "Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines"
Contra: "Extra leg room, little bigger seats"
Pro: "Overall great service!"
Contra: "i did not like the baggage policy for cabin baggage, where i am not allowed to carry my personal item and a carry on separately."
Contra: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Pro: "Super check in, great entertainment options"
Contra: "Cabin crew were not very helpful. Food was average at best."
Pro: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Contra: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Pro: "Crew were very helpful and courteous"
Pro: "Good movie selection, very friendly crew"
Pro: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Pro: "had a whole row to myself and the food was very good"
Pro: "crew was excellent, very attentive"
Contra: "food - i am not a fussy eater but it's as if qatar tries do please too many tastes and does not suceed at any. why not have middle eastern food choices too? but then i guess you can't argue with the price"
Pro: "Flight services"
Contra: "We were supposed to fly on 04/04/18 but our Flight was cancelled due to technical problem"
Pro: "Good food and services"
Contra: "Boarding slow and luggage too strict"
Pro: "Great crew, as usual."
Contra: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Pro: "Very nice staff."
Contra: "Lack of diversity with the area crew. It would be good to have some Black area crew staff."
Pro: "Individual service, happy and natural looking crew, comfort and company aim."
Pro: "Movies collections, friendly staffs"
Pro: "The crew service"
Contra: "The cost of internet access"
Pro: "Friendly service, and comfortable ride, will gladly fly again"
Pro: "Not much except the on board crew are nice."
Contra: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Contra: "my flight was delay 24 hours"
Pro: "just enough time in Doha between flights. Not too long not too short!"
Contra: "Asian vegetarian food can be of better quality."
Contra: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."
Pro: "Again, the crew were top notch"
Contra: "Comfort and available entertainment were so-so"
Pro: "The older style seats are actually more comfortable for taller and larger people."
Contra: "The previous Qatar flight took 1.5 hours longer than originally stated and we had to rush to the connection without visiting the lounge. We missed out on the lounge on the flight down as well due to timing."
Pro: "I liked the open space not fully booked flight. Nice leg room and lots of choices of shows to watch"
Contra: "Not quite enough space if I were sitting alone. Men pee on toilet seats"
Contra: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Pro: "The was very hospitalty"
Contra: "Every thing was amazing"
Pro: "Crew was great. Very helpful and caring"
Contra: "Flying in and out of Doha and being marked for yet another deep search was so frustrating"
Pro: "excellent services from top to bottom cabin crews.Salute to Hats off them."
Pro: "Crew had amazing customer service with a badly serviced plane"
Contra: "Was on flight QR 743 Doha to Boston. The pilot landed as if it was an afterthought In good weather, it sounded as if the pilot used the computer to land. The crew worked with great pains within a difficult situation. The flight was delayed by an hour, full flight had dirty lavatories without water from the get go! One of the middle lavatories could not lock! This plane should have been better serviced by ground crew before it departed Doha! Infotainment system is confusing, keep it simple and add more up to date movies. Even then, I will still fly QR over all else."
Contra: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Contra: "The entertainment"
Pro: "Boarding was fast and practical"
Contra: "Food and beverage"
Pro: "The crew and comfort."
Contra: "The food does not taste good at all."
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "Problems when boarding. Some real upset customers at Valencia Airport who had too much baggage. Another proposal: Provide Fanta :-)"
Contra: "The plane was delayed"
Contra: "Flight was delayed"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "The crew was really nice"
Contra: "The flight was delayed, there was no TV or any other entertainment"
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Contra: "Shortness of the staff at the counter when checking in. We couldn’t preprint our boarding passes and the staff was inconsiderate when we tried to explain why"
Pro: "Flight crew was great and entertainment system was good but needed reset a few times . Seating not so much."
Contra: "Sitting at the entrance of the bathrooms and was forced to move seats because traffic standing in front of me and tripping over me became ridiculous."
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Contra: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Contra: "Cancelled at last minute. Rebooking was not done correctly and I was denied boarding from Washington Dulles to Orlando. Lufthansa didn’t do something right so United said the ticket was invalid."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Everything is good"
Contra: "Food use to be better"
Contra: "In economy class, seats are packed tight"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "The crew was fantastic and very kind the entire flight."
Contra: "We left nearly two hours late (all the while sitting on the plane) and once we finally got to Newark airport nearly the entire plane waited almost two hours to get our luggage."
Pro: "very professional cabin crew"
Contra: "The overhead bins are way too small, and they ran out of the vegetarian dinner option. There are no longer air controls for each seat, and the plane was quite cold."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "Everything! The service of the flight attendants, in full ugh entertainment."
Contra: "Everything was great. I would say that I didn't like the automation and self serve check in at Munich Airport not because it wasn't easy or efficient, but because I love human interactions. I know this is the way society is tending, towards automation, but I don't love it. I prefer to speak to a real person. Thank you for reading."
Contra: "Took a few time to ask for my kosher food. Crew couldn't locate me on the list, than told me they were out of kosher food, gave me cold one at the end."
Contra: "Didn't happen yet."
Pro: "Good food, considerate cabin crew, good entertainment. For a long flight it was as good as you can expect."
Contra: "Seats are cramped, at the mercy of people in front and behind you in terms of comfort."
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "We paid for extra legroom, if not the trip would've been very uncomfortable"
Contra: "I thought the food was very bad"
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "The service during the flight was pretty good"
Contra: "My luggage is lost and I didn't receive them yet."
Contra: "I have not even had this trip because the Lufthansa denied my boarding and canceled and rest of the trip"
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "Food, drink and entertainment are very good."
Contra: "Did not care if I made my connecting flight or help me to understand if I could make it, seats are terribly overbooked and crammed. Many people visibly aggravated and mobility compromised due to seats,"
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
3.5 hours delay will ruin any day!
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
They canceled our flights but the flight went on anyway.
Contra: "It's KLM. What else do you need to know."
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Contra: "Still don’t have my luggage yet"
Contra: "Boarding was crazy. Could not everyone in the gate area."
Pro: "Flight and the crew!"
Contra: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Contra: "Delay due to strike"
Pro: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Contra: "Not being to help on the ground in Copenhagen with delta issues"
Pro: "Comfortable seat, great crew."
Contra: "Flight delayed, no USB port and no entertainment"
Pro: "Food and service"
Contra: "Working wifi would be good. Better A/C. More comfortable seats"
Pro: "Crew were great"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "Head support for 6 feet plus people on seats would be good"
Contra: "The plane was very hot"
Contra: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pro: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Contra: "Not having to walk outside in Edinbur4gh to board the flight."
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pro: "The crew were amazing and the flight was very smooth."
Contra: "Keep up the good work"
Pro: "They considered my reguest of vegiterian food."
Contra: "I have no complaints."
Pro: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Contra: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Contra: "Our lougage did not arrive"
Pro: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Contra: "Boarding was chaotic and congested with not much information or order."
Pro: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pro: "Crew was great, very nice"
Contra: "Not enough legroom"
Pro: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Contra: "Nothing to say"
Pro: "I slept pretty much the whole time"
Pro: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "We got a meal for a 1h flight only"
Contra: "No entertainment but normal for this type of flight"
Contra: "The streaming service didn’t work"
Contra: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Pro: "The food and the punctuality"
Contra: "The technology in interteiment is not touch screen"
Pro: "Good multi media access and content"
Pro: "Wider seat than most business class"
Contra: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pro: "The crew service is impeccable. Ground services very friendly and professional."
Contra: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Pro: "Everything. Staff incredible."
Pro: "Timing & efficiency. Good food though only a sandwich."
Contra: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Contra: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Pro: "Was able to check in online, very convenient and easy to access site."
Contra: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Contra: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Contra: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
Last minute gate change at Charles de Gaulle, required me to walk further to alternate gate for my flight to Punta Cana.
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
Pro: "How great everyone was and smooth sailing."
Contra: "Made sure the flight was not over booked."
Contra: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Contra: "Entertainment system was not working on all seats"
Pro: "More leg room"
Pro: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Contra: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Contra: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Contra: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "Polite and friendly service"
Contra: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Pro: "Seats are comfortable on Business Class. Service is good"
Contra: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Contra: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Pro: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Contra: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Pro: "The crew was wonderful. We were in business class which was modest but comfortable."
Contra: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Pro: "Entire trip was easy and comfortable."
Pro: "Everything was great"
Pro: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Contra: "wine selection divider between seats"
Pro: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Pro: "The crew"
Contra: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Contra: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Pro: "No extra charge for simple refreshments."
Pro: "The only thing that I like about the flight was that it was easy to boarding"
Contra: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Pro: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Contra: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Pro: "Food was Fantastic, Air France the Best on Air."
Pro: "Food and service was good and price was acceptable"
Contra: "Very long route"
Pro: "Priority boarding with kids"
Contra: "Nothing special just like easyJet ir Rayanair"
Contra: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Contra: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Pro: "I didn’t actually liked the entertainment"
Contra: "I just didn’t enjoy the entrainment."
Contra: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Pro: "The cheese and the bread"
Contra: "The unprofessional staff during boarding and food serving"
Contra: "no vegeterian sandwiches very disappointed"
Pro: "Staff was nice"
Contra: "MD planes are old and not very comfortable."
Pro: "Good boarding procedure."
Contra: "Nothing much to add for a short journey."
Pro: "The hostesses were very kind and nice"
Pro: "Good service all around, personnel pleasant"
Contra: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Contra: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Pro: "All crew I interacted with was great, friendly, and helpful."
Contra: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Contra: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pro: "Excellent choice of movies. Great service. Friendly crew."
Contra: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Pro: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Contra: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Contra: "No entertainment or usb plugsto charge."