Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "The crew and the flight from Bucharest to Istanbul"
Contra: "The airplane from Athens to Bucharest wa terrible, very old, smelling bad, not maintained, and noisy"
Pro: "Crew was amazing and helpful."
Pro: "The crew was amazing. They answered to my requests politely and helpfully"
Contra: "Some of the plates/tables are not rigid/straight horizontal. Should be checked and readjusted"
Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."
Pro: "Very bad expirience they btoke my laggage and 2 laggage come one day afrer"
Pro: "Even if it’s August, there was no delay."
Contra: "Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty."
Pro: "Business class seat"
Contra: "1,5 hours late, no info about it. Old plane."
Pro: "It was fast and on time"
Contra: "mmmm food ))"
Contra: "Nothing really, it was a shorter flight. The aircraft made it, can’t complain."
Pro: "Flawless process! Great customer service!"
Contra: "Arrival of baggage on the carousel."
Pro: "The boarding process was not clear. I was not able to add luggage during check in and it said it was included for one piece up to 23 kg. Though my bag fit those requirements I was forced to wait in a separate line and pay 50’euro. The lines were wrapped around and not clearly marked for each flight."
Contra: "Check in process both online and at the airport. The seats on the aircraft."
Pro: "Good crew, attentive, courteous, communicative !!"
Contra: "Have the screens work ...."
Contra: "Everything could be better, lost the second connection to Cluj"
Contra: "Delayed for 3,5 hours"
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "Crew was very good, professional"
Contra: "You should look for a proper bread,better sandwich and a healthier desert."
Pro: "seats were confortable"
Pro: "entertainment was good"
Contra: "Everything was perfect!"
Pro: "Boarding too early and then sitting on the plane."
Pro: "For the first time, in many years, cabin crew apologized for delay"
Contra: "Flight delayed, cofee= prepare yourself a nescoffee (even at business class"
Pro: "the plane landed on time"
Contra: "luggage came late"
Pro: "Great crew."
Contra: "The flight was delayed and I almost missed my connecting flight."
Pro: "no other choice to fly amsterdam"
Contra: "no entertainment"
Contra: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
Contra: "1h and 30 minutes late"
Pro: "Checkin and staff were efficient and professional. Amazing there was food on such a short flight."
Pro: "Check in , flight info at airport great !"
Contra: "No choice for food."
Pro: "FOOD and the crew"
Contra: "everything else: the plane was old and unaccommodating for a 9 hr flight, entertainment was terrible -small and damaged screen- no wi-fi, no electronics charging capabilities. I felt like in a prison"
Contra: "40 minuets delay Bad food No intertatment"
Pro: "I would have been nice to have a USB plug in if there is no entertainment. But otherwise, wonderful food and overall great experience."
Pro: "The sandwich was very convenient, even though the flight was very short"
Contra: "The OTP airport is not very organized, difficult for a new guy to get to the gate. Nothing to do wirh the flight but i needed to mention this for other people new to the airport"
Pro: "Easy, for what it was."
Contra: "Plane interior was in poor shape"
Pro: "Your service are efficiently!with this plane,smol,nice and friendly personal it is great"
Pro: "All was fine. Since the flight from Bucharest to Chisinau is only an hour, the tiny plane was fine."
Contra: "Since the plane is so tiny, you have to turn over your cabin baggage at planeside, then get it back when you land. The airline took my hand luggage in good condition, and when I got it back, one zipper pull had been snapped in half. I tried to file a claim when I landed, but airport personnel said that for cabin baggage, there was nothing they could do."
Pro: "On time, direct flight, friendly crew"
Pro: "Flawless in spite of weather related delayed take off."
Contra: "It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay."
Pro: "Nice crew, roomy seats"
Contra: "Boarding the plane with a bus was a waste of time and exposure to fumes."
Contra: "Lack of entertainment"
Pro: "The food was great, staff nice, generous, and accommodating. Plane comfortable."
Contra: "Boarding often takes a long time, and/or flight is delayed."
Contra: "No vegetarian food option. Pretty poor food as a whole. No entertainment unless one connected to their WiFi. Crew rather basic as far as manners are concerned. I got treated better on Romania-based low cost flights."
Contra: "Food will be good in future stuff i want them to be smile more confortable flght"
Pro: "Great price, nice crew, decent flight overall"
Contra: "The food was terrible! No entertainment system"
Pro: "Flights were delayed due to heavy snowstorms and it wasn't communicated until right before the flight."
Pro: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
Contra: "No problems."
Last minute gate change at Charles de Gaulle, required me to walk further to alternate gate for my flight to Punta Cana.
The staff were excellent, very helpful and efficient
Pro: "Great and friendly crew"
Contra: "In-flight system had some problems and seats seemed a bit uncomfortable"
Contra: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Contra: "Only a steward that did not help us with luggage when neede..."
Contra: "Advertised October Pink products but did not have them for breast cancer support"
Pro: "Polite and friendly service"
Contra: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Pro: "The seat was very comfortable."
Contra: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Contra: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Pro: "Check in agent extremely helpful and friendly."
Contra: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Pro: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Contra: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Pro: "Not being charged for my first bag of luggage"
Pro: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Pro: "Average crew. Average seat."
Contra: "They could have controlled screening babies better. They just let them scream....."
Contra: "Baggage check in was stressful"
Contra: "Not to be late ,and not to loose my luggege"
Contra: "Boarding at CDG was awfully slow"
Pro: "The airplane"
Pro: "The staff were very helpful and professional."
Contra: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Contra: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Pro: "Quick and efficient not lying more to say or critique."
Contra: "Coffee and a bread roll as a snack??"
Pro: "Not much expected as it was a budget trip."
Contra: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Contra: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Pro: "That I was able to sleep a bit on the flight - and that we gained an hour."
Contra: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Contra: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Contra: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Pro: "Absolutely everything perfect."
Contra: "Through my own fault I ordered a different seat instead of window seat. :)"
Contra: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Pro: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Contra: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Contra: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pro: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Pro: "Seat comfort in business class Professional and friendly crew"
Contra: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Pro: "it was cancelled so they got me on the next flight on Turkish"
Contra: "There were not noodle soup ready this time."
Pro: "Very old plane with very poor screens where images was horrible"
Pro: "Crew was great."
Contra: "Food could be a bit better. White bread is unhealthy."
Pro: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Pro: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Contra: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Contra: "The crew was not very polite."
Pro: "Food, drinks, and general service on board were all very nice"
Contra: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Contra: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Contra: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Pro: "Free drinks and snack!"
Pro: "I like service of AF"
Contra: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Contra: "No entertainment or usb plugsto charge."
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "Straightforward process"
Pro: "No issues getting on flight pretty straight forward."
Contra: "Drunk and loud people on the flight."
Contra: "We were told to board but then waited in line an hour We then waited on the tarmac for 45mins We then arrived and waited for the bus A whole lot of waiting for a simple quick flight"
Pro: "Left absolutely on the dot. Everything very clean and comfortable, crew very friendly and professional. That includes the Ryanair people in the airport who guided me (first time flying alone) to make sure I was doing everything right."
Pro: "Staff were fine."
Contra: "Paid for legroom, there was none!"
Pro: "The crew were nice"
Contra: "Check in was a complete disaster. I only needed to check my suitcase as we had our boarding passes already. It was anarchy and we nearly missed our flight despite being there hours early purely because the check in procedure was so chaotic. Then to top it off, my bag was lost and I was given a stranger’s baggage tag. I don’t know how they will be able to trace my bag with this. It is currently missing in action. Great start to a long awaited holiday!"
Contra: "Delays, with poor comms. After advising of delays, they called us to form queues at the gate, but it was more than 1.5 hours before we started boarding. That’s 1.5 hours standing in line with no communication! No apologies from staff, and when we did start boarding a member of staff was so annoyed at some passengers who we’re in the wrong queue that they called out to the entire queue, (quote) ‘the little baby Jesus is sending you a sign so look to the heavens and you’ll see a sign which says priority to the left and non-priority to the rigjt, ok?’ Again, this is after keeping us queuing with no apologies and no refreshments for 1.5 hours. In all, we were three hours delayed, and not one member of staff even mentioned it. Staff on board were really poor also: huffing and rolling their eyes at passengers ordering food. Genuinely shocking service."
Pro: "Nice crew"
Contra: "Take off delayed by over 3 hours, poor communication,noisy boisterous passengers."
Contra: "Delayed at Stansted due to Donald Trump"
Pro: "Cabin crew remained calm and polite"
Contra: "Almost 3 hrs late, and no communication from Ryanair a all (on board and trackers as on time until already 30 minutes post planned departure time, got us all on board an hour late ajd made us sit there for another 90 minutes without any communication fo an hour, no water or snacks etx (30 degrees that day)"
Pro: "The price of the flight was fair. I had booked 4 days in advance and overall the seat was comfy, leg room was good and flight crew okay and apologetic about the delays."
Contra: "The flight was delayed by nearly an hour. The boarding staff member was rather rude and loved talking about how much Ryanair always delayed at the moment, which I felt was odd to be bragging about how the company you're working for isn't performing well and my suitcase was damaged and now has a rather large hole in its side"
Pro: "Best Ryanair flight I have been on. We'll organized from start to finish"
Pro: "Great job! Timely departure and arrival, quick, uncomplicated and easy boarding, pleasant staff."
Pro: "I liked that I got a seat on the plane and it didn't fall out of the sky"
Contra: "Stansted Airport was just a complete shambles. Ryanair used a gate thhar had almost no seating and the flight left 30 minutes late."
Pro: "Nothing although crew were friendly"
Contra: "3 hour delay in both directions this week. No announcements made about delay. Gates changed 2x. Poor communication throughout. Email from Ryanair about cancellation/refund options received AFTER flight. Got home at 1 am. Truly horrible experience"
Pro: "We managed to arrive."
Contra: "I disliked the lack of information about the delays, the poor facilities and extremely rude staff. It’s understandable that they’ve been working all day, but unfortunately this is the job they chose and I am paying for service of which I should be satisfied with."
Contra: "As usual with ryan air it's all about the cash. Missed my flight because of lip balm and a baggage check and then when I asked for help. They basically did nothing. I will never fly with you again. Luckily managed to get a B.A flight for £95.00 the same day and Ryan air wanted £413.00"
Contra: "Stansted airport is very poor. Not enough space, facilities or anything. Ryanair flight delayed. “Boarded” into cramped holding area. Very poor form."
Pro: "With Ryanair, you can only really like the price and the people. To be fair though, m the toilet was clean.."
Contra: "Our flight was scheduled to depart at 7.30 am, but was still refueling after an earlier flight at that time. In a way it was lucky that it was late; if it had been in time, we would have been queueing on the Stansted tarmac in the rain. As it was, the rain had just stopped while we waited at the foot of the aircraft stairs. We actually took off 45 mins late. The new, additional-cost priority boarding is a joke: almost everyone was a "priority". Several passengers didn't understand the long "priority" queue, so joined it only to be turned away at check-in."
Pro: "Boarding was by bus but worked out ok."
Contra: "Chaos over seating families together, one family of two adults and two infants got moved twice, another family was moved once due to allocated seating not putting families together. We eventually offered our seats to try and help out which eventually the reluctant crew accepted. Emergency exits row passenger was allowed to keep their handbag and another had a plastic bag under their seat. (Regulations state no bags at emergency exits). One passenger was chatting using his mobile phone during taxi out. Captain having exited the flight deck for a break then opened the cockpit door and whilst remained open then proceeded to have a nice chat with the cabin crew. Crew were having a bad day. Food was over cooked and nasty. Seat comfort apauling no elbow room and no legroom, still as Ryanair say you only get what you pay for whereas I’d rather have value for money rather than just a cheap and nasty experience."
Pro: "It was a cheap flight. Crew on board was ok."
Contra: "Plane arrived at Stansted late. The queues were horrendous and not clearly marked. One of the ground staff was very rude to an Indian lady who only asked if it was the correct queue to be in. Perhaps the customer was Indian born and the ground staff was British born of Indian descent? Flight arrived late to destination by about 30mins."
Contra: "Everything about Ryanair"
Pro: "Prompt take off and landed on schedule"
Contra: "Slow baggage recovery due to automation and a small carousel"
Pro: "The Price of the flight that was all."
Contra: "Very unorganized no idea about time scheduling boarding right up until take off and then spent nearly a further hour trying to get off of the run way. No reason given just blamed ground staff at the airport no apology felt very unprofessional. Should of made me effort explaining why we were delayed had to cancel plans as we were nearly an hour later than taking off was planned."
Contra: "The rest especially the quick boarding ( 1h30 to wait )"
Pro: "The price."
Contra: "Thę policy to make sure you do not sit with your family and have to buy seats to make sure you are all sitting together. The salaries of the staff are the worst in the industry."
Contra: "We boarded after the time it was supposed to take off and once in Barcelona we had to wait about 25 minutes to collect our bags."
Pro: "Well to get in the plane we were waiting almost 1 hour, and now that am writting you waiting again 1 hour for the baggage . I will never again flight with this company never again"
Pro: "I was by myself with a toddler, a pram and 2 hand baggage. down"
Contra: "I thought the would take at least one of them at the gate as usual and I asked if they could help with pram and they said NO! It was a nightmare I had to go down a lot stairs. The only person that helped me it was an old lady! This is a rubbish service I won’t reccomend to anyone with kids!"
Pro: "Nice staff, flight was fine"
Contra: "Extras are ridiculous and couldn’t pay through the website so stressed about getting on the flight. Exorbitant cost of carrying a bottle of wine"
Pro: "all airline staff caring and helpful"
Pro: "Late incoming aircraft. Delayed boarding as we were told that there was a wait for an assistant to facilitate the boarding of a passenger using a wheelchair."
Pro: "The worst service in my life If I can I will be give 0"
Contra: "Rubbish service Never again"
Pro: "Chatting with fellow passengers in the queue"
Contra: "Lack of regular information regarding delays. Even the occasional "we still have no updates" would have been helpful."
Pro: "The crew and polo te where very helpful and the plan e arrived on time."
Contra: "Everything was good!!"
Contra: "The Lithuanian crew team was far too casual. Service as well. Informal."
Contra: "Was freeze/cold inside .."
Pro: "The crew were quick and efficient"
Contra: "The flight was delayed and we had to stand outside on the tarmac in the freezing cold for about twenty minutes before we were allowed to board."
Contra: "Having to pay extra for everything!"
Pro: "Great price to Pisa. I was asleep the entire flight so I didn't suffer too much from the seating"
Contra: "Lack of seating in boarding area"
Pro: "great service, no turbulence"
Contra: "delayed by an hour which we only found out about when we went to the gate."
Pro: "Getting home so fast"
Contra: "Unrespectulful customer"
Pro: "Fast boarding. I exchanged place with a stranger with no problem ."
Contra: "There's not a lot of space for your legs but that's an airplane problem and not really ryanair only. They took off the little basket space from the seat in front of you so you have nowhere to put away your stuff which is very annoying. You have ton pay for everything on board, absolutely nothing is free and it's ridiculously expensive."
Pro: "The flights are good value and relatively comfortable."
Contra: "Due to mass cancellations we had days worrying if we were able to go on holiday our holiday or get the return flight home. They got the planes at the wrong gates so our flights were delayed for and hour, a passenger being sick very close to us was not moved away into a quieter area of the plane. Our luggage was damaged when we picked it up."
Pro: "Ok, it's cheap, but added extras take the shine off this."
Contra: "To check in I was forced to book seats both ways, then had to pay extra on top of original price to pick the seats. There were a few spare seats on the flight so it wasn't a case of overbooked."