They lost my baggage, if that can be improved it would be 5 star
Singapore airlines has resumed after Covid selling premium services but not opened lounges to cater for the demand you cannot get a seat in their lounges and social distancing is non existent. I wouldn't pay for services you don't get so be aware.
Pro: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Contra: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Pro: "the crew is fine. The seat was OK standard."
Contra: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Pro: "Crew very attentive but not intrusive. Food very good."
Contra: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Contra: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Pro: "Crew will try there best to help you in anyway"
Contra: "Missed my connection so lost bags . Took 2 days for them to get to me."
Pro: "All crew members are very friendly and helpful, good service."
Contra: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Pro: "crew were very friendly and helpful. flight was one of the best i’ve had"
Contra: "boarding at sydney was very confusing"
Contra: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Contra: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Pro: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Contra: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Pro: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Pro: "The crew was great as usual. The food was good"
Contra: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Pro: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Contra: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Pro: "lot of turbulence, uncomfortable ride"
Contra: "entertainment system was good"
Pro: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Contra: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Pro: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Pro: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Pro: "My neighbor"
Contra: "Fight war delayed and we got a security check upon arrival"
Pro: "Punctual flight with friendly crew."
Pro: "crew very helpful with seating service on board also good"
Contra: "head phones for entertainment very uncomfortable Food not to my taste"
Pro: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Contra: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Contra: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Contra: "Cabin temperature was really hot."
Contra: "Poor service."
Contra: "Some staff not courteous which surprised me"
Pro: "The seat is good. Entertainment is good."
Contra: "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
Pro: "The cabin crew was great."
Contra: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Pro: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Contra: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Pro: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Pro: "crews were helpful"
Contra: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Pro: "Finally an airline that loads from the back to the front. Makes sense to me"
Contra: "The cabin was quite warm"
Pro: "crew was very polite and cheerful."
Pro: "Prem econ very good. Crew very friendly."
Pro: "Food was delicious!"
Contra: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Pro: "The staff were helpful, once I had complained enough."
Contra: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Pro: "Reasonable price"
Contra: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Pro: "Cabin crew are always great"
Contra: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Pro: "everything, excellent job"
Pro: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Contra: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."
Pro: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Pro: "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."
Pro: "Food & condition"
Contra: "Crew were unfriendly and rude"
Contra: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Pro: "Crew and entertainment"
Contra: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Contra: "Sydney to Singapore flight was a very old flight, uncomfortable seating and very poor quality entertainment system"
Pro: "great service"
Contra: "would have loved pj's"
Pro: "The flight was SO OLD and uncomfortable which is absolutely ridiculous for a 16 hour flight. My screen did not work the entire time despite asking flight attendants to fix the issue. The flight attendant would not attend to me despite me pressing the button and twice skipped me while giving out meals. I had to call them back and ask for it. The bathrooms were SO dirty and yet no flight attendant took out the trash or cleaned it even though we are in the midst of a pandemic. We were also not given hygiene kits to keep ourselves safe. DO NOT FLY WITH THIS AIRLINE."
Pro: "Great seats, great crew."
Contra: "Was not anything too exciting on Entertainment with regards to movies, but personal choice really."
Pro: "Plane was large and comfortable."
Contra: "Boarding was chaotic and confusing."
Pro: "The crew were very helpful and the food was good."
Contra: "There was no soap in the toilets on the stretch from Sydney to Dubai. The film choice also seemed poor."
Pro: "Comfortable seats. Good food."
Pro: "Great food & great entertainment. Love the free WiFi"
Contra: "Food worse quality than before. No snacks as well"
Pro: "Seat was fixed for such a long flight it is hazardous to the spine ."
Contra: "Allow the seat to slightly recline like any other airline"
Pro: "Great crew, excellent legroom"
Contra: "Info system is not that easy to navigate So hard to find a movie"
Pro: "The seats were very comfortable, good entertainment"
Contra: "Poor gluten free options"
Pro: "The crew were superlative."
Contra: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"
Contra: "Too long of a wait for "parking" after landing"
Contra: "Everything about the flight was great with the exception that the WiFi was pretty terrible and didnt work the final few hours of the flight. I raise the issue because customers shouldn’t pay $15 for it if it doesn’t work."
Pro: "Everything was nice.."
Contra: "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"
Pro: "the seats, the window"
Contra: "fliglth to short"
Contra: "You cancelled my return ticket without informing me or giving a refund. Lied about the refund in the emails you sent me."
Pro: "Crew service, and service at Emirates lounge in Dubai, were outstanding"
Contra: "I cant cause im still at quantos waiting for them to find my god damn bags!"
Contra: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"
Pro: "Comfortable overall, not much turbulance"
Pro: "Comfort, amenities"
Pro: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Contra: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Contra: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"
Contra: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
Contra: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
Pro: "Staff were quite attentive. All requested were promptly fulfilled"
Contra: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."
Pro: "Our seats & the crew."
Contra: "Food was ok & entertainment was ok but not great."
Pro: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Contra: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Pro: "Got upgraded to Business!"
Contra: "Nothing really, crew was professional"
Pro: "Bar in business class"
Contra: "I specifically booked my flight with emirates as I prefer their service,food,staff,seating and entertainment and was instead told once I arrived at Auckland airport that we were instead flying with qantas . Not impressed that we received no email or contact to inform us of this beforehand . The service itself from qantas was not bad but again some sort of notice would have been nice ."
Contra: "The fact that I didn't fly due to ill health and got no refund"
Pro: "all entertrainment onboard is excellent ."
Contra: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Pro: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"
Pro: "The entertainment system"
Contra: "Everything else"
Pro: "Crew was friendly"
Contra: "Flight was a hour late, then we sat on the plane for another half hour because people were in the wrong seat"
Pro: "Emirates doesn't fail! Great service!"
Contra: "On a long flight to Australia- the crew can occasionally tidy up the bathrooms"
Pro: "Lots of leg room. Excellent entertainment system."
Contra: "Not every seat had a power outlet. They took the headphones back a little too soon."
Pro: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Contra: "Not much I didn't like"
Pro: "The crew and leg room"
Contra: "Food was very spicy and oily. My 3 year old three up after consuming the fried rice. Boarding was veru chaotic."
Pro: "Loved the staff, very friendly and extremely accommodation nothing was too much trouble. Very comfortable"
Pro: "The airplane was nice and clean, good selection of movies and music."
Contra: "I didn't like the service! Flight attendants are not very helpful Food was very bad!"
Pro: "Crew were lovely"
Contra: "Extremely overweight passenger next to me. It was awful, her body was in contact with me the entire flight. The most uncomfortable, hot, smelly, awkward flight Ive ever experienced. Its time you charge for 2 seats for people that are the size of 2 people. Not fair to other passengers to have to be so inconvenienced and extremely uncomfortable."
Pro: "Started my Movie on the Ground before takeoff"
Contra: "Flight was delayed and there was absolutely no announcement with everyone lined up at the scheduled departure time. Communication on the delay was non existent. There was one announcement made 10minutes after boarding was suppose to commence to say the boarding will be delayed. No details as to why, approximate time."
Seats are so tight these days.
Great flight. It would be great to get small things like salt pepper and a cube of butter( when bread is provided) with the meal.
Comfortable flight and before time arrival was excellent overall
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Pro: "The portion for LAX to Doha was fairly comfortable and crew was helpful.. they kept running out of meal options by the time they reached us mid flight .. Doha to Bengaluru portion was less classy— the TV/ remotes etc didn’t work well and overall service not as good .."
Contra: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."
Pro: "Business class is the best"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Contra: "Need FREE WIFI and CHARGING Ports Which are ABSOLUTE MUST IN ANY AIRCRAFT."
Contra: "Headphones- only one channel."
Pro: "Friendly crew"
Contra: "No alcohol served"
Contra: "Entertainment on the Boeing 777 suffered from access problems"
Pro: "The Crew was amazing. The Seat were the best Selling point fort business class"
Contra: "More space for the arm rest ans legs space"
Pro: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Contra: "more leg room and headphones that worked."
Pro: "Everything....The service,the food,the in-flight entertainment(so many films to chose from) the flight attendants were brilliant,the flight was smooth it went by so fast as though time didn't exist.I recommend Qatar Airways to everybody."
Contra: "Can't find any fault...Sorry!"
Contra: "Food is good except Chicken coconut curry"
Pro: "Entertainment system good,"
Contra: "Boarding was late, seating very cramped."
Pro: "Direct nonstop flight out of Doha, Qatar. It’s a 16 hour flight, so I’d suggest fly business if you can."
Contra: "None to rant about."
Pro: "all nice"
Contra: "nothing but avoid bread"
Pro: "Everything was good - food, entertainment, on time."
Pro: "Food was excellent. Service was excellent."
Contra: "Entertainment was limited."
Pro: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Contra: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Pro: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Contra: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Pro: "quick eficient"
Contra: "long flight"
Pro: "The same as the flight from L.A to Doha, did not feel the time passing..."
Contra: "I have nothing to complain about..."
Pro: "The Crew The Food"
Contra: "The fact that we (my son and I) had to wait at the airport for over 9hours transiting. right after a 9hr 35miins journey."
Pro: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Contra: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."
Pro: "Water bottle"
Contra: "There was no snack for the people that don't sleep, it's a long flight, I'd suggest instant noodle cups for those or chips or cookies (I know they hand them out maybe once, but maybe have it near the bathroom, so when people are hungry they don't have to bother the crew)."
Pro: "The Qatar crew was great and the entertainment was on point."
Contra: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Contra: "Everything was disappointing"
Pro: "This has been one the good experience I had in so many years of travel"
Contra: "I requested a special meal but was not given what I wanted. But overall decent food"
Pro: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Contra: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Pro: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Contra: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Contra: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Contra: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Pro: "Food for kids wasn't great my kids did not eat while traveling more food choices like fruits and cereal and milk and stuff would have been much better please take a look at kids nutrition chart and popular food for kids I think need attention I have a lot food service mangament experience and own one now thanks"
Contra: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."
Pro: "All the stewards were so friendly and helpful. The facilities were very well serviced and so you forget that the plane was 100% full, despite long queues to the toilets. I would fly again with Qatar Air for sure."
Contra: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"
Contra: "Poor communication about transfers. I also had to throw away 20 pounds of things or get charge $800"
Pro: "Good service, plenty of entertainment options, modern aircraft."
Pro: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Contra: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Contra: "Nothing wrong every thing is good"
Pro: "The food and entertainment systems were good. The staff on the plane were pleasant."
Contra: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Contra: "My luggage is lost"
Pro: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Contra: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Contra: "Nothing. The best airline I've flown across the board."
Contra: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."
Contra: "We had a huge delay"
Contra: "plan was late for any reasons...."
Pro: "Very little."
Contra: "Boarding was difficult with poor communication, before impolite request for spot check of carry-on bag and person. Ended up being one of the last to board. Entertainment system did not work, and after 4 requests for assistance to different crew members finally gave up asking and so had no entertainment for whole of flight. The last of the crew members suggested that an alternative seat or a future flight voucher could be given, but neither of these materialized. Food mediocre, and crew polite, but some not particularly friendly."
Pro: "i liked the food and the crew. they were nice."
Contra: "the flight was good. nothing to not like."
Pro: "The service and the crew were fine"
Contra: "Seats are too small and terribly uncomfortable on such long flights."
Pro: "Direct connection from San Diego to Zurich. Fresh, crispy and delicious bread on the flight!!"
Contra: "The food and service was better than that of American airlines, but no comparison to food and service of any Asian airlines (including Singapore Airlines, Thai Airways, Japan Airlines, ANA, Korean Airlines). The Edelweiss brand is too much based on outdated stereotypes and Heidiland. Nobody in Switzerland walks around dressed and make-uped like the stewardesses of Edelweiss air."
Contra: "Outdated plane."
Pro: "They waited for us. We came in late and had to connect to this flight and they waited the 10 min for me and 8 other passengers. Very grateful for that. Service and food was amazing!"
Contra: "See comment above. Zurich airport transfer desk was not staffed by Swiss air staff. Made resolution of missed flight more difficult. Also was not informed till I checked in at San Francisco that my bag would probably not arrive at the time I arrived in Geneva."
Pro: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"
Pro: "The service was great, the staff was very friendly and helpful"
Contra: "The business seats that we booked were normal economy plus seats with no one in the middle seat. The whole idea of booking a business class ticket is the extra comfort that comes with the lay flat seat or at absolute minimum on smaller planes the wider more comfortable seat. Neither of those were present on this flight. Calling this a business class is a rip off."
Contra: "I liked everything except the airplane itself, which I hated. I was fortunate enough to get an exit row on my long flight going over; I did not get lucky on my way home. The flights between Zurich and Brindisi were more comfortable than the long haul flights. The long haul flights are abominable and should be outlawed by governments as they are currently configured. The boy next to me literally could not fit his legs/thigh bones in the space provided by his seat. I did okay as I am not tall, until the woman in front of me decided to lean back. It is not her fault, however, though I thought nasty things about her and periodically tried to dig my knees into her back to get her to lift up her seat. The fault belongs entirely to Swiss Air, which chooses to treat human customers as steerage. The only thing that made the experience worse was the impossibility of choosing my seat online for my return because I had only a smart phone with not-great wifi available. Choosing one's seat should not be dependent on having good wifi and a computer, however. It is bad practice to "sell" seat choices. The families around me were not able to sit together because of this shoddy, greedy practice on the part of the airline. It is also not fair, subsequently, that other passengers are faced with giving up the seats they've chosen, or been given, to assist families in sitting together. Honestly, the extent of the greed on the part of airlines nowadays is astonishing. What used to be a thoroughly enjoyable way of traveling has become an ordeal at best."
Pro: "Good food, ice cream and free alcohol"
Contra: "Provided headphones are horrible and headphone jack only puts out mono when used with a regular set of headphones."
Pro: "Very comfortable and attendants were very attentive."
Contra: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
Pro: "MANAGER WAS FABULOUS STAFF WAS FABULOUS"
Contra: "At the Budapest airport the attendants were not willing to accommodate to check in my second luggage without a fee, despite the fact that I have a Miles & More card. On the way from NY to Budapest I checked in two luggages prior to arriving to the airport with out any fee. I would like Swiss air to issue a refund. I have my receipt for the excess luggage fee. Thank you, Eva Baud"
Pro: "Best airline I have ever flown"
Pro: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Pro: "Staff was gracious and accommodating for whatever we needed. It felt much better than typical economy class. It made the 8 hour plus flight quite manageable."
Pro: "Very impressed with snack: good tasting quiche with biodegradable packaging and no plastic utensils. Thanks for being so green! On time flight."
Pro: "nice and efficient crew. seats had good space for flight"
Contra: "no entertainment."
Pro: "Crew were organized and pleasent. Lots of food."
Contra: "Seats in economy are tight."
Pro: "Crew is great and took great care of us. Flight was on time and that is always a plus."
Contra: "No entertainment on this plane, which is okay. But even the magazine is pretty lame. Food was ok, although not particularly substantial."
Pro: "Flight attendants not friendly, constantly bumped me and never excused themselves. Food not so good and temperature too hot this flight. I was constantly putting on and taking off my jacket. Movie selection seems to be going downhill also. All that being said, I'm grateful for every safe landing."
Pro: "fast, all good"
Contra: "They lost my luggage, had a problem with my connecting flight to Ottawa. I arrived 4 hours later at the end."
Pro: "La mejor compañia con la que he efectuado este trayecto en económica! Muy recomendable."
Pro: "crew was attentive"
Contra: "having to take a bus from the terminal to board"
Pro: "i got a free upgrade to Business Class... which was super awesome! everything about it was great! the regular Economy Class i had on the way there was perfectly good as well. but Business Class was just the best all around."
Contra: "the ridiculous checking-in / boarding process. seems like showing my passport like once or twice would work. it did on my way there. for some reason it was needed like 17,000 times with ridiculously understaffed lines needing to service several hundred people on the way back. absurd."
Pro: "Kind and efficient service. Help to board and disembark Good communication. Great customer service."
Contra: "It took some time to get our gate-checked wheel chair, but I have to say, they went out of their way to help us find it."
Pro: "On every flight I have ever been on, if I request it I can get a whole water bottle vs. the small cups offered...however on this flight they refused saying 'it is against the rules"?? As a result I had to bother the flight crew over 10 times to refill my small glass...a huge inconvenience for both of us. The other inconvenience (one I have not experienced in over 5-6 years) was the the headphone jacks were the old fashioned kind...meaning you could not use your own, and the buds given by the airline were very uncomfortable."
Pro: "Food was overall not bad. It would have been nice to have more snack options if I was hungry in between meals."
Contra: "Landed early but there was no gate so we just sat on the runway. We also sat on the runway long past when we were supposed to arrive. I'm not sure why there still was no gate when we passed the time that we were supposed to arrive. There were also no power outlets in the plane. For such a long flight, it would be great to have power outlets to charge devices while flying. Flight was also kept very cold. Not very good entertainment options."
Pro: "Service was great --"
Contra: "Pulled a muscle trying to get out of the seat to use the bathroom-- seats are just too close--dangerous..."
Contra: "The flight was overbooked, boarding took forever."
Pro: "Crew was very kind and accommodating."
Contra: "I was unable to choose my seat online due to Swiss system issues and when I called, customer service was completely unhelpful despite the 25 minutes I had to wait for someone to answer."
Pro: "Professional. On time. Attentive. Great movies. Overall great."
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Pro: "Service, slot"
Contra: "Distance to gate"
Contra: "As I had bought the tickets via Air India for a SWISS flight, I was informed that I cannot upgrade to business class, even when I was ready to pay. Inspite of being a SENATOR with the Star Alliance's Miles and More program."
Pro: "I arrived safe."
Contra: "The plane was old. The space was very cramped and the entertainment didn't work. There was no wifi."
They should allowed free seat section
Amazing crew and hospitality I really enjoy flying with them definitely my favorite so far:)))
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Contra: "Them good"
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Pro: "The crew was amazing and service was very professional."
Contra: "Lower prices!"
Contra: "I can't believe there were no benches to sit at the Ataturk Airport, embarrassing."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Contra: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "The flight was on time"
Contra: "The boarding process was not orderly"
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "Ground & air crew was very cooperative & nice"
Pro: "No air conditioner. Sweated like a pig the whole 13 hour flight"
Contra: "No ac"
Pro: "Quick flight with breakfast"
Contra: "Boarding process was a little bit chaotic"
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "Boarding was smooth"
Contra: "Food needs improvement and staff should be more friendly."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Pro: "Food is good."
Contra: "Horrible customer serivce. Unhelpful staff at front desk for check in and seat changes."
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Pro: "Friendly corteus service, always trying to please."
Contra: "My connection is very long on the return, but I was ablessed to take a compimentary tour in Istanbul"
Pro: "Everything was great. I didn't give food 5 stars though, because compared to my previous experience, quality is less than usual. I always fly on Turkish airlines and I like it overall. Security at Istanbul airport is great. Better than anywhere else."
Contra: "Quality of food is less than the previous experience"
Pro: "Service is excellent. Ground support was okay, not overly friendly."
Contra: "Istanbul airport has too many people not a lot of place to sit and rest. Very difficult to use the internet."
Pro: "The seats were comfortable"
Contra: "The entertainment system was not operational"
Pro: "The best flight ever!"
Pro: "Istanbul airport was very crowded and bathroom were not clean"
Pro: "Love this airline!!"
Pro: "Food was good for airline food."
Contra: "Seats were smaller on this plane. I'm 6-2" and this flight my knees hit the chair in front of me."
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pro: "Everyone was so sweet and they gave out eye masks which where super helpful. I was more comfortable on this flight then any other."
Contra: "It took a long time to board."
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Contra: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Contra: "Called to change date. Thy did not take credit card payment over the phone for a stupid reason. Asked me to go to a thy office no later than 10.30 am the next day. Every airline grabs the money, these "very smart" thy admin has developed rules to make passengers' life's inconvenient. Highly not recommended. Lousy airline. Broke my luggage on top of this on my flight from Miami to Istanbul. NOT recommended. Refrain from even suggesting thy to your customers. You have a good name."
Pro: "Service and food"
Contra: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Pro: "Good tasting food"
Contra: "Slow crew with no flexibility at all. They did not respond to any "custom" request.(e.g. milch for the kids.)"
Contra: "My seat space was too small"
Pro: "Great Cabin Service, Great Food, timely arrival and departures."
Contra: "Ground Staff Service in Mumbai airport. Could improve a lot. Specially compared to ground staff service in Toronto & Istanbul airports. On all flights legroom was kind of limited in the Coach seats."
Pro: "Flight was great overall, but the one piece that I'm hoping is not a repeat is the overly frequent reminders, especially since this was an overnight flight."
Contra: "Too many redundant and unnecessary announcements"
Contra: "I didn't go and was refused my refund"
Contra: "In contrast to my former experiences at different airports in Zurich, Boston and Istanbul, the check-in staff at Tabriz airport were really rude and non-cooperative. I had hard time checking in and my belongings inside my back pack was rejected due to less than 1 kilo excess weight. The behavior was unacceptable. I might reconsider taking Turkish flights from smaller airports in future, or taking it at all."