No pillows provided. Crew very friendly
Pushed to check in carry on bags when overhead compartments had enough space. Very poor food and staff on Singapore to India flight.
serving food w.ith heavy air tubulance is not advisable especially with hot drinks. Late serving may irritate some passengers but food can wait and safety of the crew is more important..
I love everything about Singapore airlines excepted fact that you cannot reach a person to speak with anything with on the phone that is the only reason I may not use a Singapore Airlines again I tried many times to call someone and cannot speak to a person about some specific problems that I need to speak with an individual about
Well, I didn’t like much. The staff didn’t have any beverages except for coffee and water and they never came by. The food just sucked. There was no entertainment at all.
Contra: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Contra: "The aircraft was very cold and chilly."
Pro: "everything, the crew was efficient"
Contra: "more African entertainment to be added on the Johannesburg route"
Pro: "The crew service is good. Not great, but still above average from other flagship carriers."
Contra: "The seat (B787-10) is so cramp!!!"
Pro: "Amazing crew, great seating area and tasty menu."
Pro: "Newer Aircraft and very convenient"
Contra: "I dont see any thing to improve"
Pro: "The crew was very helpful and courteous."
Contra: "The flight was delayed and I decreased my time in Singapore"
Pro: "Yes and yes"
Contra: "Not sure because I have never had a better experience."
Pro: "Seats with entertainment"
Pro: "Premium economy was great."
Pro: "personel provided excellent service"
Contra: "food was ok. A faulty entertainment system did make our flight feel longer."
Pro: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Pro: "Good air line. Threat you well, enough food very good service."
Pro: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Contra: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Contra: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Pro: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Contra: "20 mins late boarding meant plane left 35 mins late although still arrived on time."
Pro: "The staff were so friendly and helpful."
Pro: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Contra: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Pro: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Contra: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Pro: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Pro: "Nothing specific"
Contra: "Menu is average but get they need to cater for wide variety of tastes"
Pro: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Contra: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
Pro: "The service crew served us well. They are friendly and helpful"
Contra: "Too many Indian movies"
Contra: "one of the oldest planes i ever used"
Pro: "Food was delicious!"
Pro: "Comfort Great book the cook meal choices Restful Attentive service"
Contra: "What’s there not to like about SQ"
Pro: "Helpful crew. Full food service!"
Pro: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Contra: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Pro: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Contra: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"
Pro: "Food, entertainment, cleanliness of the restrooms"
Contra: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"
Pro: "crews are energetic and warm welcoming passengers."
Contra: "aircon temperature is too hot for seat 50H area."
Pro: "Entertainment was great"
Contra: "The food is getting worse"
Contra: "Business cabin is not as good as the Air France one"
Contra: "No complaints"
Pro: "Leg room in economy is good, even for tall people. Food was actually quite good."
Contra: "Two of our family's seats would not recline, although they were not near an exit row."
Pro: "everything great, every time again"
Pro: "Hot/Cold towels, great movie selection, more space, good meals"
Pro: "Good crew, but working with some tired, old equipment."
Contra: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Pro: "nice food, plenty of water, good service, quite comfortable & on board wifi if you need it"
Contra: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
Pro: "Friendly and approachable cabin crew."
Contra: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."
Pro: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
Contra: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."
Pro: "Nothing to say"
Contra: "See the comments for — the flight from Kochi to Dubai In reality — much worst"
Pro: "Everything else"
Contra: "The crew didn’t have me the right food"
Contra: "Not much food to eat."
Pro: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Contra: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Pro: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Pro: "Boarding was good"
Contra: "Peanuts !! Ban them please"
Pro: "I had plenty of space"
Contra: "There should be more vegetarian options available. Crew were very slow in responding to my requests."
Pro: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Contra: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."
Pro: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pro: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Pro: "Crew were friendly Entertainment was good"
Contra: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Pro: "Footrest would make the flight just perfect."
Contra: "No footrest. Makes it a little uncomfortable for short people."
Pro: "Consistently good service from emirates crew"
Contra: "Too much meat in the dining options Boarding was slow"
Contra: "Food was not awful and most item not available in Fist Suites"
Contra: "the boarding process was awful. they called for people to go into the pregate area at and the plane had not yet arrived. once in the pregate area the is no access to food or water and you cannot bring in a bottle of water from the terminal"
Pro: "Dinner meal. Seats"
Contra: "Bed, breakfast"
Pro: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Contra: "The delay to get on the flight, hard with a toddler."
Pro: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Pro: "I was upgraded to business class. Very nice"
Contra: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Pro: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Contra: "crew service"
Contra: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Pro: "Great legroom, quiet plane, seat free next to me"
Contra: "Not much"
Pro: "Movie choices"
Contra: "Checkin services Staff attitude"
Pro: "Crew very good"
Contra: "Too cold. Food not very good"
Pro: "more space"
Pro: "I was impressed by the professionalism!"
Contra: "Chinese passengers passing gas!"
Pro: "Great service all round and lovely staff on board! A delight to fly."
Contra: "The boarding process could be more organized and more smoothly."
Pro: "Everything else was good besides the below content."
Contra: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Pro: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Contra: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Pro: "First time flying in double decker plon"
Contra: "I would have been happy to receive points for travel on star alliance"
Pro: "Flight was comfortable"
Contra: "Not enough Veg food even though requested well in advance."
Pro: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Contra: "can't find anything to complain with"
Pro: "So comfy... Great service. Wished the flight was longer b"
Pro: "Foods and electronic entertainment"
Contra: "The male flight attendant accidently hit my head without apologize while I was bending down to tight my shoes."
Pro: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Contra: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Pro: "I had an empty seat next to me"
Contra: "A big lady sat in the empty seat because it was on the isle....dang it"
Pro: "Easy booking, seat availability, massive music library."
Pro: "Very comfortable pod."
Pro: "The service for my granddaughters was phenomenal."
Pro: "Excellent service and attention, good food, new plane with better air circulation and space"
Pro: "Economy seats still comfortable"
Pro: "Amenities and food, customer service."
Contra: "Wish that the airline would have told me in advance that I need an Australia transit visa before I went to the airport."
Pro: "The ariplane, movies"
Contra: "The check-in staff"
Pro: "Comfortable, friendly crew, and very good food and service."
Contra: "Boarding was disorganized and flight delayed slightly."
Pro: "A passenger was felt sick ( breathing problem?? ) and crew members were very responsive to attend to him, by bringing in O2 bottle etc. Very impressive."
Pro: "Great flight and service"
Pro: "Emirates was the referrer only. The flight was a Qantas flight hence same as any other Qantas flight. The fish dinner choice was over cooked."
Contra: "I like the luggage allowance-- more realistic than other airlines. The attendants were attentive but perhaps a little overdone on the fake smiles except for the main attendant who had the stressed/more straight-faced look for some strange reason. i probably should have been more tuned into the mechanical visual entertainment on board instead. Got to watch two movies which was great!"
They made everyone go through the same line weather it was wheel chair or not had to wait slot longer seats are also small hurts my legs when flight is finished
I didn’t travel due to families deaths 3 days 14th Jan I cancel my reservations thanks
Not sure why everyone has to go through literally 7 different security check points (not Qatars fault) but besides that, everything went very smooth.
Doha to Lax, airplane food was bland and pretty bad
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Recommend Qatar Airways to everyone! Service, leg room, and food are all great.
Pro: "Good service from the crew and good food."
Contra: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"
Contra: "Food would have been better."
Contra: "The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Pro: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."
Pro: "The crew was very nice, courteous and helpful"
Contra: "The seats did not have enough leg space, very cramped. You had bigger, comfortable planes on flight from Doha To Washington DC in 2011."
Contra: "The check in at Denpasar is horrible. The airport services are very inefficient."
Pro: "The crews are awesome"
Pro: "Liked the smoothness on boarding and the organization. Keep it up!"
Contra: "Attitude of some of the flight attendants and more entertainment."
Pro: "amazing except for the entertainment system"
Contra: "Better entertainment system , 6 hours flight is tough without it"
Pro: "More leg room, easy boarding and comfortable flight in economy"
Pro: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Contra: "There was nothing I didn't like about this flight"
Pro: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Contra: "Short transit time"
Contra: "being in the middle of three"
Pro: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Contra: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Pro: "Staff was excellent"
Pro: "Food was good, staff was excellent."
Contra: "Can't think of anything."
Contra: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Pro: "Friendly and genuine staff. Clean plane. Staff were well organised."
Contra: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Pro: "It arrived on Time."
Contra: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."
Pro: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."
Contra: "Cabin was too hot and not enough bathrooms."
Contra: "More veriaty on music would be good"
Pro: "The staff is friendly and attentive. Food has been flavorful and consistent in quality. Blankets and pillows have been clean. The energizer juice was an excellent option."
Contra: "The cleaning crew was in a hurry and there was a used cotton ear swab in the remote armrest. The tray did not close snugly back when closed up. The remote buttons were not quick to respond and needed to be pressed firmly and slowly. The food menu needs more lighter options. The toilet could use mouthwash addition."
Contra: "The online check in system was down so we all had to line up to check in."
Pro: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Contra: "The shape of the seats was not optimal for my height/size."
Pro: "Although I felt Qatar responded poorly to the cancelled flight, the actual flying experience was wonderful and made me forget about the extreme inconvenience and poor customer service regarding the cancelled flight."
Contra: "My flight got cancelled ten minutes before boarding. Workers gathered phone numbers and told us they would call to direct us a new flight. However, no calls were ever made. I had to call the airline multiple times to get an answer about a new flight. In my first call, the customer service was rude. There was also zero compensation for the inconvenience."
Pro: "Food was better than expected. Entertainment as good as any major airlines. Planes were new and modern."
Contra: "Flight attendants are not friendly and rude. Seat had a problem reclining."
Pro: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Contra: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Contra: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."
Pro: "On time. food were good in general."
Contra: "Complimentary hotel for 10 hours layover is needed whether or not if it's an economic passenger. Air stewardess can improve basic English pronounciation of English is her / his second language."
Pro: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Contra: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Pro: "I liked the food, the crew, and the team at the airport was nice and professional."
Contra: "Crew members were not concerned. Service was not proper and on time."
Pro: "Everything was good!"
Contra: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Pro: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Pro: "I liked everything about it."
Contra: "My trip was to long but it wasn't there fault. I was so tired."
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Pro: "Not much really"
Contra: "Boarding, food, seat comfort. Essentially everything"
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Movies and screen"
Contra: "Flight delayed. Crew doesn’t speak good English"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Pro: "Great food options, very tasty. Crew was attentive, polite and professional."
Contra: "Flight attendants have limited English fluency."
Pro: "Seating was comfortable and again great staff."
Pro: "Food and service better than typical international carrier."
Contra: "Nothing stands out - so basically no comment."
Contra: "The lack of communication with the employee who had my boarding pass and did not provide the wheel chair. I waited in an area waiting, he moved to another area without letting me know. Finally I nearly made it to the gate, on the bus and on the plane. It did not give me the chance to relax at the lounge as I paid for a business class ticket. I felt not being taken care of properly and as expected."
Pro: "The check in was with a smile and a good service"
Contra: "The terminal was separated from the duty free and it was prostrating they all the shops were an available including the tax free refund."
Pro: "Perfect service. Perfect food. Best lounge. Flawless"
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Contra: "Stanbul didn’t let my carrier go on board with me saying little big for cabin n lost that bag with my expensive handbags n jewels . Once I got Düsseldorf reported n they said no information regarding that bag in their system . I gave them the tag of that suitcase n waiting for it"
Pro: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections."
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "The international pods were wonderful. Lots of space and could choose from a ton of movies. the bathroom was oversized with plenty of space. And the Bentley travel packs are a very nice touch. The highlight of the trip though is the Turskish Lounge in Istanbul. It has several grand pianos, tons of iMac stations, a freaking golf simulator, and different food stations. Thai, Turkish cuisine a salad bar. It it the best lounge I have experienced 10 fold. It’s the size of a mall."
Contra: "One negative was the beverage service. Iberia and Korean air are much more attentive before and upon take off. Beverage carts come around quite often. Turkish, not so much. Also food was just okay. Feel like other airlines do better in business class"
Pro: "Again a good solid basic service with good food well prepared and agreeably served by a pleasant staff. Thank you"
Contra: "Planes are a little small for a fairly long haul business service. Nice but small - so basic amenities."
Pro: "I'm happy and will continue to fly Turkish."
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "The crew was excellent, the food good."
Contra: "The entertainment system, in three out of four long flights, did not work. In the one that "worked", the sound was terrible and this made the experience totally unsatisfactory. A major airline should avoid this."
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "Clean, food ok but meed imp"
Contra: "Miss boarding bridges"
Pro: "Free movies that are current, Free food/drinks/alcohol, Pillow, blanket, eye blinds, slippers, socks. The flight was 12+ hours long, and the ability to watch movies, tv shows, play games, listen to music on the large pad in each seat was pretty amazing. Free over the ear headphones... Very amazing flight"
Contra: "Bathrooms were a bit dirty...but there was a lot of people on the flight and they didn't start dirty."
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "Like my trip to Istanbul, I had no complaints. It was easy to make my transition to this flight and boarding was fine and once again the crew were friendly and welcoming. The short 2 1/2 hour flight went well."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Pro: "Overall services include catering. Flight attendants were very kind"
Contra: "Limited leg space. Boarding process at Mumbai airport was very bad, not at all systematic and arranged."
Pro: "Flight delayed so was my luggage for more than a week."
Pro: "The best flight ever!"
Pro: "As usual on Turkish Airlines, the crew was very friendly and helpful."
Contra: "The entertainment system on the plane was not working. They woke people up to give us dinner at 1:00 am (Almaty time) and again for breakfast more than 2 hours before the flight ended. Let people sleep!!"
Pro: "Two separate seats next to window is nice"
Contra: "I am vegeterian... food was horrible"
Pro: "Love this airline!!"
Pro: "I love how there is wifi on the long flights,great movies,food taste so good and the crew is so nice and helpful. I've tried Turkish Airline few years ago and since then I haven't changed my airline and I book with them to all my family :)"
Contra: "I always fly with my dog and he goes with me down by my feet so this could always be uncomfortable cause it's tight and not much place so I wish they give a little better seat for people who travel with their pets on board."
Pro: "Friendly workers"
Contra: "I upgraded and paid for first class round trip but only got it for my flight to italy and not the flight back to miami. Economy is too cramped for such long flights and they are not as attentive as in first class"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "the service"
Contra: "the entertainment"
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Contra: "I didn't received my luggage same day Ithat was not find it and I had to wait 4 days to get it"
Pro: "Selection of movies and other entertainment options"
Contra: "The distance between seats is pretty small. It was very uncomfortable 11 hours flight for a 6 foot tall individual. On our flight back I called flight attendant several times, however no one came and each time "call attendant" light was turned off remotely."
Pro: "I like the fact that for almost 11 hours I was fed, entertained, and was able to rest. The flight crew was very hospitable and I would very much recommend it to others. The price was also very reasonable, unlike United or some other major carriers. It says something about your airline when I decide to fly through Istanbul, coming from Rome, to go back to the US. It's a longer flight but it's a worthwhile one. Thank you and keep up the good work."
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
No complaints about anything, food was good, entertainment was good, crew was also very good. Will definitely fly again with Lufthansa.
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip."
Contra: "The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "The crew was great and the snacks provided were delicious!"
Contra: "The plane felt slightly outdated and was pretty loud the first part of the flight"
Contra: "Flight was delayed"
Pro: "Great Experience."
Contra: "Great Experience"
Pro: "Very attentive flight attendants. Two meals served and liquid refreshments offerred multiple times. Entertainment options were great! And patient fellow passengers who listened to a kid scream for most of 9 hours."
Contra: "Paid for Wifi. Marginal performance at best."
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "Crew looked after me after a family took up a whole row including my designated seat. I need up with the back row to myself so could put my feet up & chill after a less than pleasant 5+ hours wait at Munich!"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Food was good. Flight was on time, everything went smoothly"
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "The boarding process was very fast and smooth"
Contra: "The seating space is very tight, more space is needed specially for tall people."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Pro: "Individual screens for all seats with a varied selection of entertainment options. Plenty of room under the seat for my carry-on. (It helped that no one was in the seat next to me.) Beverages were offered frequently. Smooth flight, smooth landing."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Contra: "Didn't happen yet."
Contra: "The seats was un confotble"
Contra: "Fraud United and Lufthansa"
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "The crew was professional and cordial. For some reason the entire AV system needed to be rebooted which required at least 15 minutes."
Contra: "There was supposed to be a meal and a snack on this flight. There was a good meal but the "snack" was a pack of pretzels. I think Lufthansa's partner AC could do a little better. I think the drinks cart should precede the food cart. I did not receive my drink until 3/4 of the way through my meal."
Contra: "Meals served in the 2nd flight wasnt up to the mark."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Appreciate the entertainment options and the crew did an excellent job ensuring that we all were as comfortable as possible."
Contra: "Wish there were individual air vents that could be used to help cool off those of us who were hot. Really did not like the hour we sat on the runway waiting for a gate at O'Hare. No entertainment, no bathrooms, no getting up to stretch our legs and it got hot. While not necessarily the airlines fault, it was a sour end to an otherwise good flight."
Pro: "Big airplane and therefore no turbulence. Food was good for airplane food. Boarding was pretty fast considering the number of people. Didn't have problems finding overhead luggage space"
Contra: "Sat next to the bathroom and therefore repeatedly got bumped by people and carts as they passed. The stewardess was polite but had an obvious fake smile pasted on her face. A bit more honest facial expression would have been more comfortable."
Pro: "Good quality: crew, equipment, customer service"
Contra: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."
Pro: "lufthansa always on time, relatively comfortable economy seat with relatively enough leg room for a larger person. food was pretty good. no problems checking in. staff mostly friendly. the germans are efficient."
Contra: "one very rude flight attendant, the others were nice."
Pro: "Entertainment options were good and varied."
Contra: "We were significantly delayed on take-off, landing, and taxi to our gate, and the staff was very rude about the whole ordeal. One flight attended shouted at us over the intercom several times. I won't be flying Lufthansa again. The food was inedible and the seats were horrible."
Pro: "Please see above. Typed in the wrong place."
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "On time, fast boarding"
Contra: "Food. Couple of screens not working."