Food could have been better..
Flight delayed by more than 9 hours from Doha to Seattle. Passengers were not offered any compensation for the trouble faced
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Nothing was good as they cancelled the flight and ruined the trip"
Contra: "A solid schedule would be nice but they cancelled the flight"
Pro: "So so"
Contra: "More care and warmth"
Pro: "Crew did a great job keeping the long 11hour flight manageable!"
Contra: "Qatar Airways could improve food selection for business class."
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "Crew was good"
Contra: "Tvs don’t work. Uncomfortable seats"
Contra: "they cancelled by booking just before hour depature.."
Pro: "Boarding was very smooth."
Contra: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."
Contra: "Delays twice which cost me lots of stress and taxi $"
Pro: "The flight attendants were fantastic. They paid attention to every detail and anticipated requests. Always had a smile on their faces."
Contra: "The service and the aircraft with QSuites were superb."
Contra: "Qatar Airways always goes beyond expectations in every detail of its serivices . Always top niche of Aviation company and wonderful travel experience."
Pro: "The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay."
Contra: "No comment."
Pro: "Entertainment and boarding"
Pro: "Awesome leg room in economy. Helpful staff."
Contra: "Main courses weren’t all the great."
Pro: "The airplane and clean"
Contra: "The seats destination between them very small"
Pro: "Extra leg room only coz I was on exit isle"
Contra: "Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright"
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "I had a family emergency and couldn’t go. I wasn’t allowed to switch my flight or change it. Lots of money spent with nothing in return. Unfortunte."
Pro: "Great crew and food served was nice for airline food."
Contra: "You need to bring a snack with you. This is a 16 hour flight and there is a long time between their food services. 2 meals and one snach"
Pro: "The service was fantastic"
Contra: "Screaming babies. But hey, great flight"
Pro: "At gate boarding was I inefficient and managed professionally. On board entertainment was glitchy as the movies paused and skipped the entire flight."
Contra: "The staff were not trained well and unaware of how to conduct proper flow of customer screening."
Pro: "Flight was comfortable. Flat bed in business. Crew as such nothing great."
Contra: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Pro: "Generally courteous in-flight staff"
Contra: "Checking in, they asked for certain number of miles to upgrade. I offered it. Then at the last minute they came and said their system didn't accept American moles. For a daily if their system, they denied service to passenger. This is the second time with them. Last time when another airline missed connection and this time a ticket that I purchased. Doubt if I would, again."
Pro: "Crew was courteous, plane was clean."
Contra: "Food quality was mediocre. Very limited legroom."
Pro: "Seats were comfortable, entertainment system was might better without of options."
Contra: "Crew was not helpful - they ran out of food couple times - for not have spare snacks in between. Gave meat plate to my cousin who is a strict vegetarian with food restrictions ( who had pre selected a vegetarian option)."
Contra: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Pro: "I really enjoyed the flight, which was almost 15 hours long. I give an overall 4 star review for this flight. The boarding process was pretty organized (without including the ignorant passengers who can't read their zone numbers, haha) because they called us up group by group, in a speedy process. Even inside, the cabin crew welcomed us aboard and showed us where our seats are. This leads me to my 5-star rating of the service. Very warm, friendly, and generally helpful cabin crew Qatar Airways has. They fulfilled all my needs even if they had to go out of their way. As for entertainment, I was very surprised at how many great movies they have! Especially the new ones! I would not be bored again with this selection. Food was okay to be honest. It was a hot meal that satisfied my hunger and tasted good, but maybe it's just me and airplane food. Doesn't taste right for me. And to be honest, I was cramped. Not even me but many other passengers felt like the seats were too small. Overall, Good experience!"
Pro: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Contra: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Pro: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pro: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Contra: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."
Pro: "its a five stars trip in its services"
Contra: "Lack of internet access is not acceptable during long flights."
Pro: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."
Pro: "Quality of foods and service"
Pro: "Seats in Business Class are heaven. You get quality rest. Very spacious. Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). On board crew very helpful and polite with a minor exception"
Contra: "Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). Too much potato. One flight attendant with an attitude can affect overall experience. Not sure if because of inexperience or just the wrong way to approach customers. I could tell this person was struggling trying to be genuinely nice. Complicated process to upgrade from economy to business"
Pro: "Timely response on the phone."
Contra: "Timely response on the phone."
Pro: "Cabin crew friendly and efficient, great service"
Pro: "I liked everything about it."
Contra: "My trip was to long but it wasn't there fault. I was so tired."
Pro: "Mi única incomodidad es que el vuelo iba repleto y fue imposible dormir en ese mínimo espacio de un asiento. Pero eso no es culpa de ellos, supongo..."
Working outlets at the seat would have made it better.
Transit in Munich airport was terrible, staff is rude! Sitting on row 53 was bad the food was not enough.
Poor seating, poor leg room
Flight was overbooked. Food was awful. Seats in economy class are a torture: narrow, not enough leg room. The airplanes classes are like casts: rich, average and poor…That system is a shame. Pilots were Excellent !!! Thank you!!!!
Did not get to take it. Earlier flight was cancelled
Air Canada is by far the worst Airline on the face of this planet. Only delays and overbooked flight with very poor customer support. Avoid them at all cost!
Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
Contra: "Flight was cancelled"
Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "The portion of my trip from San Francisco to Honolulu -- provided by United Airlines, not by Lufthansa -- was frustrating and uncomfortable: more than five hours in a small Boeing 737, which hardly permitted any reclining of the seats.and provided but limited in-flight services"
Contra: "Use a mid-size plane designed for long distances between California and the Hawaiian Islands, including full services."
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "The plane, entertainment and crew (except for the one flight attendant who seemed to think she was too good for the job). The personal at the airport were very helpful."
Contra: "A flight attendant was impatient with children, cranky and rude. Other members of the crew were very friendly and let my son check the second floor and cockpit. There was only one choose of main course."
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Very good service.."
Contra: "They tell you to download the app for entertainment but it doesn't work. No entertainment on the flight and no food unless you pay. The service sucked."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Contra: "It wasn't Lufthansa"
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pro: "Plane was clean and service was great."
Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Contra: "Flight delay for over an hour with United"
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "Everything went fine."
Over 3 hours of delay without any assistance from klm
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "Crew is excellent, polite and personal!"
Contra: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Contra: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Contra: "Move the drapes a few more inches back."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "Planes were on time and connections made."
Contra: "One bag delayed as not put on flight and food could be better."
Pro: "Crew was great, very responsive and hospitable!"
Contra: "more lunch choices, especially choices without dairy products."
Pro: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Contra: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Pro: "Crew was friendly"
Contra: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pro: "the drinks"
Contra: "seat reservation. having to pay for luggage...."
Pro: "Everything was smooth and effortless."
Contra: "Can’t think of anything."
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Contra: "Less legroom, storage space, bad food, few movie options."
Pro: "Flight duration"
Contra: "Very stingy with the drinks Cramped seats"
Contra: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Pro: "The constant smile conferred by flight attendants through the entire flight."
Contra: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pro: "Gaps between seats are very narrow."
Contra: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pro: "Light snack and complementary wine"
Contra: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pro: "Very friendly and helpful crew."
Pro: "Nice to have a wrap for the snack."
Contra: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Arrived Early!"
Contra: "Left Late :-)"
Pro: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Contra: "there was no lounge close to our departure gate"
Pro: "Food was good and crew members were very nice"
Contra: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Contra: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Pro: "Very friendly crew"
Pro: "The food was excelent"
Contra: "I have to pay to pay a little more confort"
Pro: "The food and the punctuality"
Contra: "The technology in interteiment is not touch screen"
Pro: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pro: "Flight was delayed for three hours and was a very stressful flight"
Contra: "Flight was not on time and got to destination very very late pier management of aircrafts"
Pro: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Contra: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Contra: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pro: "Crew was very helpful.food"
Contra: "Food was not upto the mark."
Pro: "The sandwiches were simple yet just the right touch, on all four flights."
Pro: "Flight attendants tried their best given what they had to work with."
Contra: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Pro: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Pro: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pro: "Spacious cabins, friendly service"
Pro: "The crew was very nice and helpful."
Contra: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Crew needs to treat passengers better, kinder.
Flight attendants have been very rude!
I tried to change the food preference on the web site but it didn't save it, getting through to them on the phone is impossible these days so I wasn't able to save the food preferences.
Pro: "Had an exit row seat, 17D. Lots of leg room."
Contra: "Good flight"
Pro: "Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected."
Contra: "Very little seating at Phoenix airport."
Pro: "The airlines bumped us up to better seats without us asking!"
Contra: "Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on."
Contra: "Some of the crew had an attitude and the purchased WiFi did not work"
Pro: "Good seat. Good movies."
Contra: "A better range of free food choices would be nice."
Contra: "In flight entertainment was broken"
Pro: "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
Pro: "The seat? Very uncomfortable"
Contra: "The seat for the longest flight could be more comfortable"
Pro: "I love the inflight entertainment"
Contra: "Half of the screens were down. No Gluten free options."
Pro: "Fast boarding"
Contra: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"
Pro: "Good entertainment"
Contra: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Pro: "Fast flight"
Contra: "Delays that were not weather related. Ground crew changed shift and delayed us 30 mins and then they got a strap stuck that delayed us further. Overlap crews so that u always have a crew to work the flights"
Pro: "It was a comfortable night flight, great crew"
Contra: "Give a hot drink in the morning"
Pro: "All the service was good"
Contra: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Contra: "Free lugagge for veterans. We have made our sacrifice."
Contra: "New York to Fresno Glight delayed 2 hours."
Pro: "Service and boarding was smooth and friendly."
Pro: "One of their newst planes. Amazing! Loved it!"
Pro: "Quick flight- Bahamas Airport was nice and walking to the plane on the tarmac was a cool experience"
Contra: "N/A- everything was pretty solid!"
Contra: "Had to Deplane 3 hour delay. No compensation no offerings no nothing."
Pro: "Aircraft and crew were great"
Contra: "After booking tickets months in advance only to get to airport and have a hassle of getting seats together as we are a family of 4. Finally got the seats from Rome to DFW changed and didn't have time for DFW to Denver changed. If your going to offer seat assignments up front for a fee, you need to stick to it. Will never go through a 3rd party again to book flights, should have known better."
Pro: "Great pilot. Outstanding control over the plane. Arrived an hour and a half before originally forecasted three days prior."
Pro: "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
Contra: "My checked baggage got left behind at LAX. I got it the next day."
Contra: "This was the worst flight experience of my life I will never flyAmerican again"
Pro: "Great vegetarian meal."
Contra: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pro: "Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays."
Contra: "Nothing to eat - one cookie!"
Contra: "The changing of terminals in Philadelphia but was not the airlines fault."
Pro: "Same as above"
Contra: "Same as above"
Pro: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Pro: "There were charging ports for every seat."
Contra: "The flight crew kept going onto the intercom for no reason. Every ten minutes or so someone would get on just to hold the button and let go or say enjoy your flight. Also, there was no food and didn't ask for anyone to board before zone 1, including us service members"
Contra: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Pro: "Personal service and care by the ticketing to seat our family together"
Contra: "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
Pro: "Liked that the restroom was near by (9E). Liked that there was the option of watching a movie."
Contra: "Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat."
Pro: "The onboard entertainment options were great."
Contra: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."
Pro: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."
Pro: "It was empty and there was a lot of room. It was nice and quiet. They still served snacks and drinks. Can't complain!"
Pro: "Free military upgrade was awesome. Thank you AA. In flight entertainment was good because it was free. And thank you for the USB outlet, now if you could just do that for ALL domestic flights i would never fly anything other than AA. Also, my connection was late and AA held the flight for me and 11 others to our final destination to Honolulu. Thank you American Airlines."
Contra: "Some of the flight crew were awesome, and some reminded me of my 3rd grade teacher. Overall good but not great. Nothing to really complain about though."
Contra: "The flight attendants were not very pleasant; almost pretentious. One had a passive aggressive attitude towards an older couple next to me with questions regarding the exit seats. The flight attendant was short and quick to snap. This was the couples first trip to hawaii and the attendant gave them a sour impression leaving the plane. I was disappointed."
Timing and boarding process
Food choice and quality has to improve
I liked that the plane wasn't full so I could stretch out. I didn't like that there wasn't much of a choice of cuisines.
Pro: "Crew members were very friendly and checked our bags for free."
Contra: "Boarding and disembarking by row segments causes more delays and doesn’t do much to avoid contact with other people."
Pro: "The entire crew was amazing! Super comfy flight with complete lie-flat club world seats. Arrived into London feeling very refreshed!"
Pro: "Wonderful to fly on a small airline that still believes in service - a free cup of coffee and a Tunnocks biscuit - whereas many larger airlines charge for coffee etc."
Pro: "Crew were very good"
Contra: "Poor entertainment system"
Contra: "flight was delayed about 2 hours. First hour waited in the plane. Why they've boarded us if we were not able to take off and had to wait in the aircraft? Near Heathrow, we took loops for about one hour. Expensive and offering nothing, no luggage, no seat selection, no meal on board. BA worst than lo"
Pro: "British Airways sets the standard for great customer service...even in economy. Great food, helpful cabin crew, and help available everywhere."
Contra: "Male crew who served me on this flight was rude as he threw me the disembarkment cards in a hurry but treated the Caucasian passengers nicely. How snobbish! My family and I will never recommend British Airways to our friends"
Pro: "Virtually nothing, even in Club Europe."
Contra: "Crowded cabin, uncomfortable seat pitch, anarchic boarding (even for Club), lousy food and that ghastly safety video."
Pro: "The check in process was easy and straightforward but we were in the front of the line--which was very long. The lady who checked us in was very nice and pleasant and she was there for boarding as well. This process was very smooth for us."
Contra: "No water available unless you paid for it --same true of coffee and they only take credit cards. Was not able to request seats early and ended up next to the bathroom and lots of people standing in my personal space and the smell is overwhelming--the chemical smell."
Pro: "Soft drinks + food"
Contra: "The absurd delay and the fact that last row seats can’t be reclined and have no windows. Not a nice experience."
Pro: "Two seats next to me were free!!! Food was good!"
Contra: "Luggage delivery at HFK was extremelly slow!"
Pro: "When I left my wallet behind in my seat, it was returned quickly with everything intact. This was most likely due to quick action by the Bulgarian security personnel, but whoever did it, I am very grateful!"
Contra: "The cart delivering drinks was not capable of providing a simple glass of ordinary water. I waited 20-30 minutes for a small plastic glass to arrive. The effort to sell their expensive bottled water instead was obvious. Not very customer friendly."
Contra: "It was terrible cold. We received no free food or drinks."
Pro: "Upgrade to premium economy on lagos - London"
Pro: "I think people could entertain themselves but to me it is deplorable to not offer at least complementary water. Complementary coffee would be a nice touch too but at least water."
Pro: "Great value for the money, nicely priced round trip. Very well scheduled flights, good connections, easy to travel."
Contra: "Little legroom on long flights, no wi fi on board overseas flights, even for purchase. No food available on Europe international flights, but for purchase."
Contra: "Rude staff, incompetent customer care"
Pro: "Food, Movies Staff Treatment Aircraft: B787...quiet, new and clean Heathrow Terminal 5"
Pro: "The flight attendants were very nice & accommodating. Everyone made you feel welcomed and valued. The food was fresh and you could tell there was a lot of detail put into the trays, they were well presented."
Contra: "No complaints, it was really a great experience."
Pro: "There was one female stewardess who was extremely kind and helpful"
Contra: "They ran out of food for the back of the plane Bathrooms were FILTHY! Flight delayed by an hour Lost our luggage and then gave us the run-around about how we can get it back, when we would receive it, and did not compensate us for anything; ruined our weekend plans Extremely rude steward who, when we were upset about not having food behaved as if we should be grateful just to be in his company This flight was the exact opposite of what I have come to expect and appreciate about BA... Not sure I would ever endorse flying with them again..."
Contra: "We had to go back to philadelphia after flying for 2.5hoyrs, landing at Bangor, waiting for the maintenance team to figure out the problem. We then had to wait for another flight for 4h before being able to go to paris.."
Pro: "I love the fact that I was able to find a good price for the tickets...JUST THAO"
Contra: "The fact that the flight was delayed and they didn’t tell about it until 1.30-2 hours before leaving...and that because we pressured them other wise they wouldn’t even bother to announce us. So sorry you guys don’t have another rating UNDER POOR BECAUSE I WOULD LOVE TO GIVE IT TO YOU...."
Pro: "British AIT flight attendants are the nicest"
Contra: "The metal entertainment boxes where your feet go- io am 183cm and the boxes don’t allow me to stretch my legs"
Contra: "No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!"
Contra: "terribly small seats!!! I had a gout attack after this flight. horrible!"
Pro: "crew was very pleasant and helpful"
Contra: "i ve had seat no 49H the only seat in the airplane with the exterior arm rest whithout cover i took the seat but first time ive got up ive torne my jeans...(ripped them badly and scratched my leg in the sharp piece of metal coming out at the end of arm rest i have shown the crew memeber what happened(a male) in i have filled out a report with the"silver tie lady" i would kindly like to find out what type of compensation i will get for the unpleasant situation of walking around in the LA airport with a big hole in the back of my jeans i can be reached at "firstname.lastname@example.org" or ph (310) 626-3201 kind regards Moldoveanu George Gabriel"
Pro: "No complaints about the flight. It was so short that we didn't even have time to get a drink or snack. Quite a bit of turbulence but I think that might be typical."
Pro: "Flight was on time and arrived a little early"
Contra: "Older plane"
Pro: "Two empty seats next to me"
Contra: "1.Cabin staff would not move trolley to allow me to pass to give a gift sitting forward of me for an unreasonably long time. 2. Being accused of being abusive when I complained"
Pro: "I did get to Glasgow"
Contra: "Boarding by bus, late, expensive, bag fee, no drink."
Pro: "Safe flight"
Contra: "Very poor service. Did not offer drinks. When asked for drinks the crew said they are doing duty free and did not serve water or drinks."
Pro: "Not much"
Contra: "The boarding crew from Edinburgh did not allow me to bring my carry on despite it being very light and within size restriction. They said this was because the plane was already full with others' luggage and could not handle my bag for safety. Had to shove my things in a Tesco carrier bag and in my daughters small backpack on wheels. The backpack broke later as it was not made to carry more than a few books. And to top it off, the suitcase I was made to check never made it on my connecting flight to Chicago. I am still waiting for it to be delivered 36 hours later. This suitcase is virtually empty. Well, it's actually carrying a pair of sunglasses and my phone charger. totally inconvenienced and the crew saved the plane from being dangerously overloaded by an empty suitcase. Absolute nonsense."
Pro: "The customer service representatives are very apologetic and helpful."
Contra: "Lack of punctuality. For any flight through British Airways, do not expect to be on time. Both flights were delayed; significantly so that the group I was with ended up missing the connecting flight (that shockingly left on time)"
Pro: "Boarding was good, flight was on time."
Contra: "No leg room, small seats...no surprises there!"
Pro: "The plane got to destination earlier"
Contra: "No in flight entartaiment"
Pro: "The crew on the flight from London to Chicago was absolutely amazing, funny with great service... really can't ask for more.."
Contra: "Food was average at best.."
Pro: "No issues."
Contra: "You need to pay for drinks and snacks - feels like low cost airline."
Contra: "Beverages not included and food only by asking"
Pro: "Boarding was quick and staff was friendly. On board the service was great. All flight attendants were smiling, friendly and kept coming through the economy cabin with orange juice and water to make sure we were all well hydrated. We received lunch, movie snacks, and a mini pizza lunch. The only meal that wasn't great was the mini pizza."
Contra: "The only minor issue we had on this flight was that our entertainment units stopped playing movies 4 hours before we landed. The cabin crew tried resetting it a few times and tried everything they could to fix it, but it didn't work. They did compensate us for the inconvenience so that was nice."
Pro: "nice plane and seats left on time"
Contra: "no water or coffee offered unless you paid for food"