Better quality control of food - one of the baby tomatoes served in salad had a hole made by an insect. Showed it to staff and they offered a replacement. But they need to make sure it doesn't happen again with other passengers.
Food was very poor, seating capacity was poir
Pro: "La atencion , la abilidad y sobre todo su cortesia.."
Contra: "We didn’t get tea or coffee :("
Pro: "Marco was a great crew member, handled the sick child like a pro"
Contra: "Kid running around bumping into everybody. Impossible to sleep."
Pro: "comfortable seats. Flight duration was good. Layover was little longer. Overall good experience"
Pro: "Not much"
Contra: "Costumer service"
Contra: "No entertainment but it’s probably because it was a short trip"
Pro: "The crew helped us move into a row that had an extra seat thus making the journey for us and our neighbours comfortable."
Contra: "More food service would be helpful. There were limited snacks(mostly containing chocolate or candy - which I did not prefer) and only bananas as fruit. Could have used oranges or apples for the kids."
Contra: "The seat recliners didn't work for 3 of our seats. The buttons were so hard and were not functional. 2 of the crew members were NOT welcoming while others were. Not expected from Emirates."
Contra: "I made a FaceTime call to my daughter over the Atlantic - nothing better!!! The staff is beautiful, and the ride was smooth."
Pro: "The leg space and the entertainment. The crew were very nice."
Contra: "The bathroom must be kept cleaner."
Pro: "Easy check in and comfortable flight. The crew are very helpful."
Contra: "Couldn't get my preferred isle seat or sit with my wife who was in a different row."
Pro: "The crew and food was great."
Contra: "The insect repellant sprayed twice through the cabin was horrible."
Contra: "Entertainment had very poor choices. Food was not good, even the crew didn’t have enough food for all passengers. Seat was uncomfortable. Would like to avoid this airline in future."
Pro: "I have checked in by online system was very easy to do check in, crew was excellent taking care of all the passengers service was excellent food very good, entertainment need to download with Russian language also as well"
Contra: "They changed my pre reserved seat without telling me and I was by the bathroom. Super uncomfortable the entire flight."
Pro: "Great business class seats with lay flat seats, attentive staff, great drinks, wine, food, recent movies and lots of choices."
Contra: "No separate pre-boarding area for business and first class. Beginning of boarding wasn't announced"
Pro: "Check-in , immigration and security experience at Dubai was very efficient via the business class terminal."
Contra: "Old business class arrangement for this route seems very outdated conpared compared to the newer fleet; was not worth the extra upgrade fee."
Pro: "The food was good for economy"
Contra: "My seat was about 70% of the size of a normal one. It gave me back pain and shoulder pain as the wall encroaches into the seat space. Do not under ANY CIRCUMSTANCES take the window emergency exit seats. They charge you extra but don’t warn you that they are tiny. I am of relatively normal (althletic) build not overweight or unusually tall etc. They initially told me there were no other free seats so I ended up sat on the floor. Turns out there were free seats. They lied."
Pro: "I loved everything from the food, the crew, the in flight entertainment."
Contra: "I think this is hard to fix which is the comfort level. I was not avale to sleep well as the seats were a bit stiff. But it still one of the better seats I have been on for a long flight."
Contra: "During flight from San Fransico to Delhi,flight was to changed at Dubai for Delhi.There was no information on board as new the "gate no" at Dubai for Delhi."
Pro: "My mother was the passenger Emirates & was her first experience flying alone, but having airline assistance. She marveled at their service & at every consideration to make flying alone as a senior seamless & worry-free. She was so happy of their thoughtfulness for carrying her luggage, driving her wheelchair, checking in for her w/her passport & picking up her luggage at the baggage round, that she tipped him $20. She made us sure that she would LOVE to fly alone back home again to the PH without us as long as she has airline assistance. A hint for us! She also liked how there was more foot room for economy seats than in Delta & EvaAir for this long trip & it helped her stretch her legs, as well as, the little Emirates pocket bag they give w/ear plugs & a eye mask with socks."
Contra: "She says that on her way to MNL from JFK (with the 1 stop at Dubai) the food was delicious. However on the way back home from MNL to JFK, the food was not good & she just slept all the way through."
Pro: "Everything was fabulous.. 10/10"
Pro: "Very Classy all around!"
Pro: "Same as above"
Contra: "Same as above"
Pro: "Attendants were attentive, effecient and very helpful. Made the long flight wonderful."
Pro: "Crew is very friendly and fast when you turn on the help sig."
Contra: "I can't handle any kind of spicness in my food. I understand you guys try to give out food similar to the place your visiting, but I wish you guys gave out an option of non spicy food just like you do for vegetarians. I would also like to suggest that your crew members come more frequently to give out water. And the last thing I want to say is the most important, Boarding the plane was such a hassle. I would like to suggest that a crew member should come out and organize the way people are going to be boarding. They can say something like, "seats # A-C can you place stand on the left and Busniness Class on the right" instead of having everyone crowd to the front and be pushing each other. Or have those rope lines like they do at banks and make the people form a line."
Pro: "I was okay till got to sit on their tight sits for 15 hours they could have done better. After 15 hours flight no one cared enough to guide us to rest place, because the next flight was not to the next day, was hoping to let us stay on the hotel. This was a disaster planning by the airline."
Pro: "380's are superb"
Contra: "Flights returning to US have an expectation of poorer service. No amenities like the out-going flights (sleep mask, socks, toothbrush, etc)"
Pro: "The AC was leaking on the seat and the crew made. Me to sit on the wet seat during Landing!! and tons of cold water dripped on me during taxing making me sick"
Pro: "Food was decent."
Contra: "Super cramped plane, and they managed to lose my luggage in Dubai. Thanks for that!"
Pro: "Pleased with everything."
Pro: "Live entertainment TV. On time schedule."
Contra: "my flight from Dubai to mumbai - missing baggage. That was not a good experience at all."
Pro: "the amazing atttention from the staff and the cleanliness of the airline."
Contra: "the seats did not go back enough"
Contra: "Well Emirates left me 1 day in Boston and it wasn't my plan...Also Emirates front desk clerk tell my boyfriend he smell very hard to alcohol and maybe couldn't go in the flight and he didn't drink any alcohol."
Pro: "Great airlines, no issues. Everything was great and outstanding."
Pro: "Up to date movies"
Contra: "The boarding in riyadh airport was crowded because it included all economy class travelersat once, it should start from A category till the last group. This should be rectified."
Pro: "The attendants are friendly, helpful and responded to my needs graciously. I also love the uniforms, especially the hats. The food was decent and was offered at appropriate intervals. I like the plane too."
Contra: "I had reserved an aisle seat by phone but at the airport I was assigned a window seat. No problem---the attendants were helpful and a nice man changed seats with me. I had difficulty with the headset, couldn't get it comfortable and had difficulty adjusting the volume. No big problem considering how good the service was in general. I didn't like a 6 hour wait at Kennedy on my flight to Milan which was dreadfully late."
Pro: "Everything from check in to arrival"
Contra: "Food , if you serve Indian food it should comes with chapati and not bread bun."
Pro: "Most the food is ishen food . Should be difrant"
Pro: "I am a frequent flyer for abt 10 years but airline does not give any advantage to regular custoners. As per IATA in case if stay more than 8 hoursin transit they should provide complementary rooms to aged people atleast. Very POIR customer service"
Contra: "Airlune doesnot differentiate between firime customercand its own frequent flyers customers. I prefer other airliness for better customer service."
Pro: "On time, good service great entertainments."
Pro: "Seats recline twice as far as usual, lots of room, great service and 3 meals."
Pro: "The crew on the Emirates flight was really professional and courteous going to India and coming back. The food was lacking a bit of flavor but overall it was good. The entertainment on the flight was amazing!! However, the monitor had to be restarted a few times due to technical issues. But I really liked my flight and will definitely travel again with Emirates."
Contra: "Now to the issues. The flight from New York to Boston sucked. Jet Blue couldnt find our reservations and we were instructed to go to the Emirates Terminal. So we had to take our luggage (around 50 pounds each), run to the Airtran, board the Airtran, go to the next Terminal. The Emirates counter was closed and we had to go back to the Jet Blue counter and magically found our reservation. They were unapologetic and annoyed that we were asking them too many questions. But overall, the experience with Emirates was good."
Pro: "It was an unusual long 16 hours flight from Dubai. After few hours a bad Restroom smell was all over. Also, there was a family with 4 kids who were crying for Hours. A lady changed kids diapers and throw old used diapers I the floor under her seat."
Contra: "The crew show have took care of the bad smell and the dippers. They should have asked the Mothers why their kids are crying and tried to help. The food quality was not good"
Pro: "I liked the friendly service"
Contra: "Not enough room for comfort especially on a long flight"
They can improve the food, specially dessert.
Boarding and In flight customer service
Would have been good if we left on time. I understand that some delays cannot be helped but there was also a delay of my flight going home to Manila. These delays made me worry about whether or not I will make it to my connecting flight or do I have to just keep running again?
There was flight delays due to long ques of on-boarding process.
Seats were old and lanky. Food was bad, we got sick.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
I had a pleasant experience.
Pro: "The crew we're super amazing. They made the ride comfortable! The captains are really awesome!! They made ride really smooth. The movies were so great. They made the ride interesting."
Contra: "The food could have been better! I didn't like it at all!!"
Pro: "Everything about the trip was great excellent customer experience"
Contra: "If I got to sit in first class coz the plane was so empty haha"
Pro: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Contra: "Flight was cancelled and rebooking dealt with poorly"
Pro: "Seat more comfortable ."
Contra: "there is need to improve food & entertainment section."
Contra: "More refreshments"
Contra: "The luggage’s handler was probably throwing all the luggages around which cause my items to be broken. I have informed the counter staff of my fragile item yet I was shocked when I saw what has happened. I would appreciate if some compensation will be given."
Pro: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Pro: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pro: "Crew was friendly."
Pro: "seat was great"
Contra: "flight attendant should be nicer"
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "The plane was relatively new, the original departure time was also slightly delayed, but overall it wasn’t that bad."
Contra: "The hot food has some room for improvement, although it tasted good, there was hardly any vegetables in the chicken dish."
Pro: "Excellent crew and food."
Contra: "No WiFi."
Pro: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Contra: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Contra: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"
Pro: "All the services plus the entire team"
Pro: "On time flights, orderly boarding, plenty of room for carry on luggage, no overcrowding, connection through Doha airport was nice as it is not crowded and has plenty of shopping options."
Contra: "Too many crying babies on board, food was just okay, crew were also just okay, entertainment system didn’t always work, cut out well before landing and took forever to reset."
Pro: "I took advantage of the upgrade offer, and it was well worth it."
Contra: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Pro: "It was booked for my elderly parents and they were very pleased by the service they received."
Contra: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Pro: "Polite staff keen to help"
Pro: "Crew was nice. Food was excellent."
Pro: "view above"
Contra: "The woman behind me wouldn't allow me to put my seat back. My comfortability was off because she didn't want her TV screen close to her face. I didn't want to make a big deal. Other than that I love Qatar airlines."
Contra: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."
Pro: "A couple more inches leg room than most airlines was welcome, They airline and crew were very good and the Doha airport very nice."
Pro: "Attention to detail and attentiveness of the staff was par excellence in the business class"
Contra: "The seat didn't have any inflight entertainment"
Contra: "Was forced to purchase a return ticket or was not allowed to board the plane. Had to pay 850.00 dollars. In process of requesting a refund."
Pro: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Contra: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Pro: "Cabin crew courtesy."
Contra: "Seriously, the service of Qatar Airways was horrendous in Uganda. Ridiculous. Could NOT give a worse review. Would 100% NOY recommend this airline. EVER."
Pro: "Punctuality, Crew assistance"
Contra: "Refreshments are very basic and dry"
Contra: "The staff was very supportive"
Pro: "I loved the kind and friendly staff of Qatar airline. They were very organized and helpful. We missed our flight due to delays but they took great car of us and guided us through the process."
Contra: "They seats were too close. The person in front had his seat back and was practically in my lap. Annoying."
Pro: "Service of the inflight crew and food quality."
Contra: "Too short layover time in Doha. Had to run from one gate to another to make connection"
Pro: "The entire experience from booking, to checking-in, to the actual experience on board the flight were so smooth, I thought it was too good to be true. Turbulence usually makes me nervous, but I barely felt it on this flight. Finally and most importantly, on such a long-haul flight, the entertainment options were amazing,"
Contra: "The food and the Duty Free shopping selection could improve a little bit."
Contra: "Selection of English movies could be better. Movies were very old choose from."
Good cabin crew, Wi-Fi availability al through my trip.
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Pro: "El entretenimiento"
Contra: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Contra: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Contra: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Pro: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Contra: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Contra: "Seats were too close together."
Pro: "Spacious business class seats, excellent meals"
Contra: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Pro: "Seats are comfortable on Business Class. Service is good"
Contra: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Pro: "Great food and friendly crew."
Contra: "Seatback system was old and not very functional."
Pro: "On time, no hassle."
Pro: "In flight entertainment was great"
Contra: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Pro: "Everything was great"
Contra: "Lost my luggage."
Contra: "boarding wasn't good."
Contra: "Better in flight entertainment"
Pro: "On time, staff was nice."
Contra: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Pro: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Contra: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Pro: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Contra: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Pro: "Great service and food."
Contra: "Tv screen is resolution is to low. Hard to see details."
Contra: "We were 2h late"
Contra: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Contra: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Pro: "Absolutely everything perfect."
Contra: "Through my own fault I ordered a different seat instead of window seat. :)"
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Contra: "I don’t know why they keep making boarding with stairs and bus."
Contra: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Contra: "Screen broke half way through flight. Food was poor"
Pro: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Pro: "Fine for a 45-50 minute regional flight."
Contra: "Wouldn’t be great for long-haul flights."
Contra: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Pro: "Comfort, food and service are better than average."
Contra: "When stewardess opened overhead locker, something fell on my head."
Contra: "The room between seats is unbearable."
Pro: "All was good we didn’t feel the time 9 hours passed easily"
Contra: "Nothing special"
Pro: "Punctual, not crowded."
Contra: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Contra: "Some toilet facilities out of order and some slow service"
Pro: "It was on time and the crew was good"
Contra: "The food wasnt upto the mark"
Pro: "Friendly people on board"
Contra: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Pro: "Not much"
Contra: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Pro: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Contra: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Pro: "The service and food were excellent plane was clean."
Contra: "No entertainment system"
Contra: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Pro: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Contra: "delayed flight, hot overall plane, personal TV malfunctioned a lot"
Pro: "Loved the movie selection and the food was good too."
Contra: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Pro: "I like service of AF"