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Pro: "Pleasant crew"
Contra: "No complaints"

Pro: "The free entertainment sections were good with recent movies. The planes were on schedule and I made all my connections which was great"
Contra: "The plane was older 747-400 but that is no excuse for the layers of dirt or dust on the air vents and ceilings. I actually took a photos and will be forwarding to Lufthansa. The couple in front of us actually took a wet wipe and wiped down there area and ceiling. Also the boarding process was a mess we actually were taken by bus to the aircraft that was at the freight depot and had to climb stairs to get on the 747. I’m not sure how they handle the passengers with mobility issues. First time flying with a European airline and I was told the service was better not on this flight."

Pro: "Great entertainment choices"
Contra: "Boarding by rows or areas would be better than the masses all at once after 1st class and business."

Pro: "Everything except boarding"
Contra: "Boarding process was incredibly disorganized"

Pro: "I like everything about this airline. The entire crew is always happy to serve and extremely helpful. The food is very good and served hot. When our flight was delayed and it was questionable whether we'd make our Lufthansa connection, there was a small bus with 2 Lufthansa crew members waiting for us on the ground - they escorted us through Customs and directly to the door of the airplane so that we'd make the flight. Service I have never gotten on an American airline!"

Contra: "Delayed in plane almost an hour after landing before being allowed to deplane"

Pro: "Some of the food was hot Good movie selection Peesonal entertainment screen"
Contra: "Some food was not hot No extra breat was offered No air conditioning for most of the flight, ...disaster No earphones for the first hour and the last 30 min"

Pro: "N/A"
Contra: "It didn't happen"

Pro: "Crew and entertainment options"
Contra: "Passengers gathering against crew instructions. Large group behind me was loud and inconsiderate."

Pro: "Nice crew, good entertainment, efficient flight"
Contra: "Did not have my gluten free meal available, even thought it was requested with my ticket and confirmed. Made for a very hungry flight."

Pro: "Crew nice. Plenty of food"
Contra: "Boarding was very chaotic. Very long lines and not managed well"

Pro: "Getting a text alert so I didn't waste my time going to the airport"
Contra: "The fact that Sunday morning my flight was cancelled Saturday night with no apparent reason or explanation given."

Pro: "Good service on plane seats weren't bad."
Contra: "Entertainment system kept not working. Terrible baggage wait in Orlando. Over 30 minutes after I cleared customs Flight was late over 30 minutes"

Pro: "Generally like Lufthansa service - have been flying the airline for 15 years+ Pilots are always excellent"
Contra: "Every flight (to and from India) seems to have the chicken option run out. Why not order accordingly? Had a bad seating experience. LH.com showed that I had completed the boarding process. But when I went to the counter, my seat was changed without my consent (to a worse seat), and I was told that the online process wasn't complete!! Then the website should say accordingly. It's really annoying when this happens. I think the ground crew in New Delhi duped me. At one point, my call button for my meal was ignored for ~30 minutes on the plane. And then I was told there was no more chicken, and handed a veggie wrap. One wonders whether I could have gotten chicken 30 minutes ago!"

Contra: "The flight was 100 percent full. So it was very difficult to move around. And on a 10 hour flight that is tough."

Pro: "overall good flight"
Contra: "5 hours delay in take off from frankfurt. reason - ice on plane wings. snow in frankfurt is not uncommon, and lufthansa needs 5 hours to clear ice? and why board people in the plane when you know you can't fly ?"

Pro: "The entire crew were very friendly and helpful to ensure a comfortable flying experience. This crew went above and beyond my expectations for this flight. The true meaning of hospitality of service for flight travel."

Pro: "wasn't Lufthansa it was actually Singapore airlines they changed my flight and it was very good"
Contra: "It was very good"

Pro: "Excellent, travel only with LH"
Contra: "The plane was a very noisy on take off."

Pro: "The staff were really nice and professional"
Contra: "The seats we were in though lots of leg space the armrest were not reclining and after eight hours it got quite uncomfortable. Also my headphone jack was damaged but the staff made it right."

Pro: "Im very happy with the costumer service of lufhtanza my mom who doesn't speak English or german flew for the first time with luftanza and she said the staff were helpful and she was satisfied with the service"

Contra: "Food could be higher quality."

Pro: "Not much. Pretty miserable round tip MCO-FRA-DXB-FRA-MCO."
Contra: "747 Economy seating a nightmare. No leg room especially when the seat in front goes to full recline. Had to use reading glasses to see video screen. Entertainment selections limited compared to other airlines in the trans-Atlantic market. Food bland, borderline edible. Cabin crew just going through the motions. Not at all friendly. Won't fly Lufthansa again."

Pro: "Very good experience. Good movies."
Contra: "The LH reward program is not very user friendly."

Pro: "on time great food extra legroom seat"
Contra: "movies sucked"

Pro: "Nothing"

Pro: "Lufthansa seems to have friendlier more helpful customer service than does Webjet's customer service."
Contra: "Webjet customer service didn't seem very friendly or concerned about helping to request fees waived from themselves and Lufthansa."

Pro: "Service was good"
Contra: "Cancelled my original flight for unknown reason, and never sent notification via email or phone."

Pro: "THE ONLY ISSUE I HAVE WITH LIFTHANSA IS THEY DID NOT PAY FOR MY FRAIGHT THAT WAS DAMAGED. THEY PAID FOR THE BAGGAGE BUT THEY DID NOT PAY FOR PART OF THE PERSONAL EFFECT BELONGING INSIDE THE BAGGAGE. THAT WAS ESTIMATED TO BE $500.00 ACCORDING TO MY REPORT THE DAY I ARRIVED AT ORLANDO INTERNATIONAL AIRPORT. THE CUSTOMER SERVICE AT ORLANDO AIRPORT SETTLED FOR MY BAGGAGE NOT FOR THE CONTENT INSIDE THE BAGGAGE, ALSO, GIVE ME EMAIL ADDRESSED TO SEND MY CLAIM THAT WAS NOT DELIVERED.iTS WILL BE APPRECIATED IF THE CHECK FOR $ 500.00 CAN BE MAIL TO MY ADDRESS : CHARLES MAKINDE, 7631 FORT SUMTER DRIVE,ORLANDO, FLORIDA 32822. OR FOR ADDITIONAL INFORMATION PLEASE EMAIL ME AT CHARLESMAKINDE@GMAIL .COM. WHILE I THANK YOU FOR COOPERATION. CHARLES MAKINDE"

Pro: "Crew, food and enterteintment were good"
Contra: "Boarding was to messy, sits were extremely tight, cabin was too warm and sits does not reclined enough to make a comfortable sleep time"

Contra: "Customer service and seats extra small. Partner airline Swiss is probably worst airline ever"

Pro: "Everything was efficient and the somewhat long flight was easy because of food and entertainment. (Saw a really good Japanese film with subtitles)"
Contra: "Incorrect gate given for this flight, connecting flight was a little late. Everything was fairly quickly corrected."

Pro: "Last year I flew Air France. Lufthansa is far superior!"

Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."

Pro: "Flughts departed and arrived on time, food was impressive, flight attendants were friendly and attentive and good on-board entertainment"
Contra: "Nothing"

Pro: "Attitude, attitude, attitude...when it's positive and customer friendly it shines...this depicts my experience on all of my Lufthansa flights concerning the cabin crew(s). Smiling faces genuinely concerned about the passenger experience aboard the aircraft. In contrast, on a previous International flight via a US based carrier...there too was lots of cabin crew attitude...but not the pleasant type."

Pro: "The crew was very attentive. I did not want to eat the food and the crew offered me fruit. Great A/V options."

Pro: "The food tasted really good and especially the bread was much more appealing than on our previous flight. The flight attendants were very efficient and attentive. I liked that they asked the person in front of me to put his seat up during the meal time. That helped me eat more comfortably. Entertainment options were extensive."
Contra: "Boarding was delayed and was tedious. It took forever because there was not an orderly line and just a jumble of people. We had to show our passports 3 different times between check in and boarding. People had put their passports away, then had to get them out again at the gate. That slowed everything down to a crawl. Our party was not accommodated when we asked for seats together. My husband and I were separated and we were separated from our kids. The ground crew did not seem to care. Take off was delayed, but the captain never told us why. The guy in front of me reclined his seat the whole time. I felt like a sardine in a can. So uncomfortable!"

Pro: "The flight was on time, staff attentive and made frequent rounds. The food was good and entertainment with a fair selection of options."
Contra: "Unfortunately, the day of my travel Lufthansa had a ongoing strike at the Frankfurt airport. The Lufthansa terminal was closed, luckily I was one of the few to get the bus shuttle. Once I arrived at the correct terminal the check in process and boarding was a pleasure, much friendly and competent staff to assist"

Pro: "The flight was cancelled. I miss two days of my vacation. I won't leave until this evening. The customer services is suck, waiting for almost 40m before someone answer the phone. Who ever answer the phone I had a hard time of understanding him."

Pro: "Good directions at airport"
Contra: "Booked too close Difficult for elderly person"

Pro: "All is good expect confort and food"
Contra: "Food"

Pro: "This was a very new plane and had extra leg room even in coach."

Contra: "Seating was entirely too cramped. It has gotten worse over the years but this Lufthansa flight reached a new height in discomfort. You cannot even eat nor put your seat back. I am a short person and it was miserable for me so I can only imagine how uncomfortable it is for persons of average height. The fees have become ridiculous. I now fly only when absolutely necessary. Sad that the customer comes last."

Pro: "They're were no delays, smooth flight."

Pro: "Everybody left on time and the landing and departing was great even if the track in Cluj was icy or snowy. No entertainment on this flight but i met a friend and was a great chat. Also the sandwich was great and tasty."

Pro: "The food was okay and only two of the flight attendent were nice."
Contra: "Flight itself on strike;gave us the longest route and three stops instead. Had to stay overnight at the hotel. The Economy seats are terrible there is no room in front. My mom just had a knee replacement her leg was hurting so much. Just MISERABLE SERVICE OVERALL. Not only that at frankfurt some lady name Vintekesher(lookrd like a Indian from FRA services dares to tell me and my five yrars old after 14hr. Of travel to walk to the gate that its great exercise."

Contra: "Our flights from Budapest and Munich left late causing us to RUN from landed plane to boarding plane. Again over 65. and I was sick. Never again!!"

Pro: "I am 6 ft tall and the coach seats leave almost no leg room! and then the person in front of you lays back, if you are not claustrophobic, you will be!"

Contra: "My suitcase was broken when I picked it up at baggage claim."

Pro: "Crews were attentive"
Contra: "Movie selections"

Pro: "The fast and electronic check in"
Contra: "The ground staff"

Contra: "The sit isn't recliner"

Pro: "love united"
Contra: "everything else"

Pro: "Hassle free no pressure service"
Contra: "I loved it"

Pro: "The jet did not crash."
Contra: "Boarding, staff, instructions, overpriced everything"

Pro: "Efficient"
Contra: "Uncomfortable seating"

Contra: "Having to pay for my luggage."

Pro: "It was very good"

Contra: "Not accommodating"

Contra: "Rude ticket counter staff."

Pro: "Same"
Contra: "Sane"

Pro: "Departed on time."

Pro: "I slept through whole way. So it was fabulous. Clean and fast trip."

Contra: "Delays"

Pro: "On time"

Pro: "I did not like the plane ride. There were way to many things to comment on. Most importantly everyone of my.flights was delayed."

Pro: "Staff members were courteous."

Contra: "N/a"

Pro: "On time, no delays"
Contra: "Pay for movies/ shows"

Pro: "Seat to myself"
Contra: "Lil bumpy but there were a lot of clouds"

Pro: "As expected."
Contra: "N/A"

Pro: "On time"

Pro: "See above"
Contra: "See above"

Contra: "Long waiting to take off other than that good"

Contra: "N/a"

Pro: "Everything went as it should. Very happy."

Pro: "No complaints"

Contra: "Late departure."

Pro: "Nothing in particular"
Contra: "Uneventful"

Contra: "Too many deyas ,"

Pro: "Great and on t time"

Contra: "A delay for one hour and 30 minutes. That Sucks"

Contra: "Kayak failed to alert me that MCO has an A & B bagge pickup areas and did not indicate which area I would find my luggage."

Pro: "See above notes !!!"

Pro: "Everything met my expectations"

Pro: "Nothing"
Contra: "Everything united Airlines sucks"

Pro: "Smoothly and on time"

Pro: "Just the boarding was ok"
Contra: "This was a horrible experience I hope I never use this airline again."

Contra: "The seat padding on the headrest... Very uncomfortable for those who have neck problems."

Pro: "Everything"

Pro: "Evrithin"
Contra: "Cofee"

Pro: "Everything was on time and went really smoothly."

Pro: "See above remarks"

Pro: "Pricing & quickness"

Pro: "Excellent service, staff were great."

Pro: "The continued messaging in real time."
Contra: "Nothing"

Contra: "Offer snacks!!"

Pro: "All was great"