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"They did not let my uncle fly at all"

Contra: "My flight time was changed but I didn’t receive any email regarding the change of the flight"

Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."

Pro: "Absolutely nothing."
Contra: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."

Pro: "The crew in the plane was very supportive and assisted us with the baby and have provided all possible comfort"
Contra: "we have booked a wheelchair to carry old grandmother with permanent injured hand and the baby to the plane, and we have confirmed availability of the same by calling QA office in Qatar. However QA did not provide a wheelchair during check-in at Paris Charles de Gaulle for whatever unjustified reason"

Pro: "Departed on time. Courteous staff."
Contra: "I had a continuing flight in first class but was not allowed entrance to the first class lounge."

Contra: "Need to improve wheel chair service at Doha."

Contra: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."

Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"

Pro: "Nothing"

Pro: "Service is great, planes were on time or only minimal delay. Wifi access, food is pretty descent, blanket and pillow plus small package with toothbrush. Stewardess very friendly and helpful!"

Pro: "The crew was attentive and polite. The flights were on time, and the entertainment options were good. The Doha airport is quite nice, with many eating and retail options. although everything is very expensive, even by airport standards."
Contra: "My wife and I personally don't mind a selection that leans heavily toward Indian food, but I imagine others will not. The main courses were mediocre and the "sandwich" offered between meals on the 13+ hour flight was cold, soggy and inedible. The seats on our A350 were hard and not very comfortable, and the recline function was difficult to operate. Security at the Doha airport was confusing. We had to go through 3 separate checkpoints for our transfer, each with different rules and procedures. The final check at our departure gate was the worst, with impatient officials giving hurried instructions in heavily-accented English, and scolding if passengers didn't understand. I was sent back through a second time to remove my camera from the bag (and to be scolded by the agent), and was patted down a second time coming back through the x-ray, which had green-lighted me both times. It made me wonder if this was a reaction to the extra scrutiny that Arab passengers receive from our airport security in the USA."

Pro: "The food was good. Supposed to be Halaal (Kosher) for the Muslim population who have dietary restrictions. The economy cabin was comfortable enough. The cabin crew was friendly and helpful. We had a very short connecting time (1 hour) at Doha. They put a ground staff to receive all the ten passengers who needed to make that connection."
Contra: "The check-in person could have easily been a little less difficult with the slight over weight of the carry-on luggage."

Pro: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Contra: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."

Contra: "too hot called groups too fast for boarding"

Pro: "Food was great , seats were comfortable and crew was very helpful. Entertainment was more than enough."
Contra: "(1) Was about to miss flight because originally my flight booking was from Benazir International Airport Islamabad but t the time of flight I boarded from a different and new airport in Islamabad which had become operational in Islamabad in the last week of April 2018 . My flight was on 10th May 2018 from Islamabad to Doha to Chicago but neither my online booking site ( Kayak ) not Qatar Airways sent any notification that my Boarding was changed from Banzir International Airport to the newer, bigger airport. Consequently , on the day of flight, I went to check in and board from the Bnazir International Airport but upon reaching the airport I was told that the airport was no more in operation. I was surprised to hear that all flights were to be from the newer airport. By the time I rerouted my taxi to the new airport I was already late for my flight but fortunately the flight from Islamabad to Doha, Qatar was delayed and I made it to the boarding time and flew to Doha , Qatar and then to Chicago."

Contra: "Although the loading Zone was given as Zone 1, boarding was chaotic because the fround crew was incredibly inefficient. The announcement was totally mumbled and badly managed, Why cant the boarding at Cochin be organised like queues for each zone so that the passengers do not crowd in a mad rush near the gate as if the fliht will leave without them. As in Doha have different seating area for different zones and the ground crew should be trained to be firm to allow only passengers with boarding."

Pro: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."

Pro: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Contra: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."

Pro: "Nothing"
Contra: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"

Pro: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Contra: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"

Pro: "Great flight with good food and crew."

Pro: "Fast"
Contra: "There were no food choice when the cabin crew reach my seat all run out"

Pro: "Everything"
Contra: "Meals & Snacks Meals served on board and in the lounges need improvement."

Pro: "I liked staff , boarding was organized food was not very good needs to be improved"

Pro: "Space, food, service, handling"
Contra: "That I could not and cannot retrieve my flight on the Qatar Airlines website."

Contra: "The trays of water could come around more frequently"

Pro: "Excellent crew who were warm and attentive. Wide range of entertainment options."
Contra: "Food was disappointing. No western option despite it being a London bound flight."

Pro: "Very very clean plane."
Contra: "Movie selection could be improved. Second meal had no vegan option."

Pro: "Polite staff keen to help"

Pro: "Comfort and Cleaniness."
Contra: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."

Pro: "It is an average economy flight. Crew was very attentive and helpful. Service was excellent."
Contra: "Not much to say for an economy flight. Comfort is always compromised regardless of airline. It gets worse as the flight is longer."

Pro: "The crew was friendly"
Contra: "The security process to board the plane had no order. Stood in line while people after me was able to board the plane. When it was my turn, I was randomly selected for additional security screening."

Contra: "Excellent"

Pro: "It was just a lovely airplane with a lovely crew. Also, good airplane food."

Pro: "The service during the flight was excellent, workers showed all kind of concern and care. Thank you."

Pro: "Great personnels!!"
Contra: "Overall nothing but great Service!!"

Pro: "As the flight would be long (from Japan to Sao Paulo) they had the gentleness of putting us in the best seats well ahead that were available"

Pro: "The crew was professional and friendly. The flight was on time."
Contra: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."

Pro: "Truly give star service for business class"

Pro: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"

Pro: "New planes, Excellent Service"
Contra: "Meals could have been better"

Pro: "Leg room. Free booze. Personalized attention"
Contra: "The thought of flying American carriers afterwards"

Contra: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."

Pro: "Worst service from hyd to doha"
Contra: "I have travelled fro hyderabad to miami,i had a bad experience at hyderabad air port at qatar counter for baggage Please baggage standards should be unique across all airports travelling from miami they accepted the laptop bag plus 7kg small trolley cabin luggage In retun journey qatar pople said laptop and small trolly bag should be of 7kg .my laptop itself 6kgs is there and they charged me 65usd as excess luggage. I said iwas not charged extra at miami why you are charging extra here ,they said rules are different at miami but in hyderabad this is the case I am very much frustrated on this service ,atleast once in a year i will travell on qatar from next time i never prefer to travel on this carrier. Thanks a lot for great qatar servic"

Pro: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."

Pro: "Good boarding. They do their best to make sure their passengers will be able to board the aircraft smoothly. Crew members are quite attentive and helpful."
Contra: "When making a review, I make comparisons with other airlines. I was expecting that Qatar Airways would be better than Emirates. It is my first time to fly Qatar airways, just to see if it's worth flying with this airline since it was the Best Airline in the world for 2015. But Emirates improved so much better that they overtaken the throne of Qatar Airways.. When you promise 5-star comfort and luxury, it should be what is promised.. Key points: 1.) Beverages should be served more than just twice during this 9 hour flight. It's a bit sarcastic that you flash a reminder on the screen that says "Keep Hydrated" but beverages were served only twice. I always had to ask for 2 glasses of water, overall 4 glasses of water on this 9 hour flight. And I can say that I got dehydrated. 2.) No hot towels for sanitary before food is served. I had to go to lavatory, wash my hands and put some alcohol before eating. Which is kinda hassle.. Sanitary is very important. 3.) I spent 8 hours layover in Doha before my flight to Milan. No complimentary meal. (Emirates provide complimentary meal if I have long layover in Dubai) 4.) I don't know if it's due to bad weather, but this flight, QR 933 was the roughest flight I have been on, not just short turbulence but long hours, maybe 3 hours. I was so dizzy and couldn't sleep. I signed up on privileged member club because I'm looking forward that Qatar would be the best choice for Airline. This review is just one of many reviews that should be looked at. Considering that you should continuously develop and aim to bounce back on the top. Do not settle for "okay", do not settle for second spot. Be the best, and compete for the first. Thank you for a safe flight. I'm looking forward for another flight with you. -Jerson Belir, first time flyer"

Pro: "The entire experience from booking, to checking-in, to the actual experience on board the flight were so smooth, I thought it was too good to be true. Turbulence usually makes me nervous, but I barely felt it on this flight. Finally and most importantly, on such a long-haul flight, the entertainment options were amazing,"
Contra: "The food and the Duty Free shopping selection could improve a little bit."

Pro: "Great new A350 place, spacious. Great service on board."

Pro: "Nothing, weren’t even allowed on the plane."
Contra: "Should have let me on the plane."

Contra: "Food"

Pro: "everything was decent"

Pro: "I was stopped at gate check in and taken to one side as passport security had reported that I was intoxicated. I was badly injured in the armed forces and have lost my hearing which affects my balance. I asked for an aisle seat as I'm a big guy as s personal trainer. But was given seat E. Next to a huge obese guy. He slept whole journey, must of had nightmares and jumped and banged me repeatadly. I had the first meal, which was not great but edible. I couldn't eat it properly as I couldn't move my left arm due to the blob Sat next to me. I asked the stewardess to wake me at the meal times so I could get more food. She didn't. Not once. I couldn't even get out the seat to go toilet or get any of the help yourself stuff outside the toilets due to the fat blob I was put next too. Totally disgusted with the whole flight and crew when everytime I've used the same company before it was excellent."

Pro: "Evrrything"

Pro: "Amazing crew so friendly and helpful"
Contra: "Also the price was high"

Pro: "emirates very great ... all the best craw could be more ingaged"
Contra: "wee booked emirates but fly with dubai plane fly dubai - you have a filling that all they wont is to sell staf but no comfor for the price"

Pro: "Very pleasant and helpful"
Contra: "All good"

Contra: "Boarding system. Final call on gate and it's to get to 2 more areas."

Pro: "Everything about it"
Contra: "None"

Pro: "Nothing"
Contra: "Very bad service we press the light no one comes and the food is really bad and when I went to go get a cup of tea for my headache the crew member got really mad saying where is your cup we aren’t going to give you a cup where is your cup we gave you several cups where are they getting really mad at the end we made a complaint and the manager gave me some toys"

Contra: "Internet on board wws not working"

Contra: "WiFi never worked"

Pro: "good attitude , friendly service from the crew members"
Contra: "seat spacing was very narrow"

Pro: "Not much"
Contra: "Flight attendants not friendly, some downright rude and looked like they hated their jobs (bumped into seats, rushed service, visibly irritated when people would ask for assistance), my video wasn’t working properly and was told “it’s an old plane, there is nothing we can do, it will be retired soon, we can get you some you some magazines”, food was terrible."

Contra: "Waited at the wrong gate, missed the connecting flight and Had to spend $612.00 to get on another flight . What If I could not afford the ticket ?"

Pro: "Emirates flights are awesome and have a good stuff. Very well organized staff and good food served"
Contra: "Nothing bad."

Pro: "Ease of checkin"
Contra: "Delayed take off Delayed baggage retrieval’s"

Pro: "Live football final game"
Contra: "Cannot think of anything"

Pro: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
Contra: "Just the coffee was terrible lol,"

Pro: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"

Pro: "Drinks.."
Contra: "No hotel accommodation given by Emirate"

Contra: "Takeoff was a bit delayed, but the biggest problem is that we waited over an hour for our bags in Newark."

Contra: "Movie selection terrible."

Pro: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."

Pro: "Love the idea of informing every leg of my flight. Thanks"

Pro: "Everything was excellent, the food the service"

Contra: "I shouldn't be forced to change my seat just because a hostess told me to then she was rude to me because I didn't then I finally changed my seat and she was ok- I don't think this is appropriate"

Pro: "It felt like home. =)"
Contra: "it felt too much like home. ;)"

Pro: "Choice of movies was good"
Contra: "Changed flights in Dubai but there were not enough or easy directions. Could not hear boarding announcements due to announcement issues. Crew who served were rude and not useful most time, except couple of crew members. Ear phone not working, took a while after asking to get new one. Food was cold and poor - did not have second bite on most food. Crew serving was as if they were in training (must be) Cramped seat, which did not recline much, which was unusual for Emirates. Glad to be out of that plane."

Pro: "Comfortable seats, awesome entertainment and food!"
Contra: "Only 7kg for a carry on bag is pretty tight."

Pro: "Entertainment was good and good was decent"
Contra: "Seats are mediocre. I think even JetBlue has better seats than Emirates"

Pro: "The flight left Kabul on schedule and we were at Dubai ahead of time. The flight was very comfortable."

Pro: "Good"
Contra: "Need nice tea"

Pro: "The staff is super friendly and professional."
Contra: "I paid for an assigned window seat (18K) at the front of the plane. However when I arrived to my seat I was told that there is a handicap person in my room and I can't sit there and was offered a seat in the back of the plane. Yes of course I understand and wouldn't want to move a handicap person to get to my seat but at the same time I believe the seat assignment fee which I paid in advance should be refunded."

Pro: "Flight was light and was comfortable"
Contra: "The flight was light. Even with that the crew seemed checked out. Did not come by to offer additional drinks or snacks. I noticed some unprofessional physical contact between few Crew members."

Pro: "The plane were newer. Larger monitor."

Pro: "Entertainment was good"
Contra: "The seats were terrible and not enough cushioning"

Pro: "As comfortable as one could hope for a long haul economy seat."

Pro: "I was travelling to Addis Ababa on Dec29 But I wanted to celebrate New years eve in Dubai and stayed for 6days',But that wasn't Good idea.They charge me More than $300 for my luggage to go Addis Ababa,I know I have extra luggage but my thought was starting seattle until Addis."
Contra: "I will never ever use emirates"

Pro: "Entertainment facilities very good. Important for those long trips. Food good too"

Pro: "The in-flight entertainment options were spectacular and the availability of the crew was first-rate."
Contra: "The late arrival from Bahrain (0130) required a 40 minute bus ride to the terminal, which reflects poorly on the reputation of Emirates and the Dubai airport in general. It felt very poorly organized and shoddily run."

Pro: "Inflight service was good."
Contra: "Boarding was really poor. It need to be systematic. Lot of confusion and announcement was hard to hear."

Pro: "First class on Emirates is a perfect flying experience!"

Pro: "The flight was great. The seats were spacious and comfortable."

Pro: "Flight attendants very very helpful in fixing some kind of mechanical error with my overhead light. When it was stuck on and the remote didn't work, they figured out they could reboot the system and turn it off. I'm glad I had my own headlamp so I could read during the flight, but overhead permanently off was much better than permanently on! I'm very grateful for their persistence in finding a solution. The agents at the Seattle location were very helpful assisting with our baggage problem, caused by Emirates gate agents in Dubai"
Contra: "The worst part of this trip was the surprise demand at the gate in Dubai that we check our duty-free liquor in a bag at the gate. There was no warning, no packaging to help protect our purchase, and no recourse We arrived in Seattle to find a liqour soaked bag. The liquor, of course, was a special gift and something we cannot simply repurchase. Very disappointing experience, especially after hearing good reviews of Emirate Air's generally good baggage handling and policies. The agents in Seattle helped remedy this, but it is a big hassle nonetheless as we arrive home to be dealing with damaged personal electronics and finding receipts all while jetlagged and getting back to work. my overhead light broke on the flight! but the flight attendants were very helpful and found a way to turn it off so I could sleep."

Pro: "The flight entertainment system and crew were top-notch."
Contra: "The off-loading from the plane after landing in Dubai was as terrible as I have experienced. It took forever to get off the train to the busses, the staff on the ground seemed very confused about who should go to which bus (much to the visible frustration of flight attendants), and once we boarded the bus, it was a half-hour trip to the airport terminal. Half an hour. Standing up, to get from the plane to the airport. We landed an A380 at the Emirates flagship airport on-time for a normally scheduled flight, and it seemed to take everyone by surprise."

Pro: "Attentive staff"

Pro: "Unlike most reviewers, I never have a good experience with Emirates.However, Crew (this time) was very accommodating and did their best to make this a comfortable trip."
Contra: "Boarding was delayed about 45 minutes. We were called to board but left standing in the tunnel while ground crew cleaned. We began to taxi and people were still storing their luggage and walking around."

Contra: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"

"They made us check carry ons despite the entire aircraft overhead space being empty"

Pro: "the crew took very good care of us"

"Departed 25 min late with no explanation. Arrival time was very off due to late departure but would have appreciated a better estimate."

"All 8f rhe main dishes in business class had cumin or other sharp spices which I can not tolerate"

"I liked the timeliness of the departure and arrival, and the crew were good. The turbulence was rough, though."

"The whole experience was great. Boarding is so orderly. The staff is super helpful. The wifi works great the whole flight so I was able to text for the entire flight. The best part was that it was orderly even when we were exiting the flight."

Contra: "The crew wasn’t super friendly but they were nice."

Pro: "Not much"
Contra: "Crew kept bumping me in flight. Deplaning took too long."

Pro: "The staff were awesome!"
Contra: "no covid-19 precautions were taken."

Contra: "Boarding from rear to front."

Contra: "No social distancing at all while boarding and exiting the plane you must keeplpeople in their seats !!! I love your airline although I usually just pick the best deal but it’s always a pleasure when that option is also delta"

Pro: "Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights"

Pro: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"

Contra: "All good"

Pro: "The crew very professional. My flight was on time."

Contra: "Great flight all around."

Pro: "Crew amazing, seat not too comfy"
Contra: "Sits uncomfortable"

Pro: "left on time and arrived on time"

Pro: "Well organized and easy to check in."
Contra: "No"

Pro: "Nothing"
Contra: "Idk terrible flight experience with delta"

Contra: "The Entertainment display didn't work."

Pro: "Very nice crew, precisely respects the flight schedule"
Contra: "none"

Pro: "Overall the flight was very comfortable."
Contra: "none"

Pro: "Lift off and landing was excellent"
Contra: "Nothing"

Pro: "Crew was very good."
Contra: "Seat assignment at gate was inconvenient b/c jt dissuades you from taking a bathroom break before the flight. They can't prefer that you go on the plane."

Pro: "The free movie/entertainment system"
Contra: "Leg room limited, but seats were ok"

Pro: "The ceew"
Contra: "Unorganized boarding and 6 hour delay from expected departure time."

Contra: "Flight was cancelled after multiple delays and waiting 8 hours"

Contra: "The airport."

Contra: "Delays due to Democrats not making deal"

Pro: "Arrived on time and smooth flight though it was completely full"

Pro: "Overall Service!!!!"
Contra: "People Should Use The Overhead Bins Next To Their Seats, "Not Someone Else's", Thank You Very Much"

Pro: "Everything"
Contra: "No chicken sandwich."

Pro: "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
Contra: "Nothing, the flight was a rare perfect 10/10"

Pro: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Contra: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."

Pro: "The take off and landing were very smooth and the crew was nice."
Contra: "Crying baby aboard"

Contra: "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."

Contra: "The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight."

Pro: "The crew did the best they could under the circumstances."
Contra: "The flight was scheduled for 7:45 pm. Due to the storm the day before, my flight out of Miami was cancelled and I was told that the flight out of W Palm Beach was my only option. I paid $150 for an Uber at 4 pm. At 6:37, I got an email with news of a two hour delay. I would’ve appreciated an earlier notice. But much worse was the boarding experience. As half the passengers had boarded, someone announced that we had to have everyone boarded and seated in 5 minutes, or else the crew would time out, and we’d have to stay in WPalm. This set off a frenzy, with seated passengers yelling at the people boarding to hurry!! I was told by the pilot while exiting in LGA, that we made it by 30 seconds! It could’ve been handled so much better!"

Pro: "The crew and pilot were absolutely amazing."
Contra: "This is my 3rd delta flight in a row that has been delayed. I understand these things happen, just extremely frustrating."

Contra: "Delayed for no reason"

Pro: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Contra: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"

Pro: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Contra: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"

Pro: "Great trips notifications"

Pro: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Contra: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."

Pro: "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"
Contra: "You charge me twice. Call me 416 888 4387"

Pro: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Contra: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."

Pro: "Got lucky, and got an upgrade!"
Contra: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."

Pro: "Pleasant crew, newer plane, and very efficient travel time"
Contra: "The boarding process was extremely slow, "Comfort Plus" seats in the smaller regional jet were definitely not worth the upgrade."

Pro: "Pretty much nothing"
Contra: "Delta. They just hate their passengers"

"Pozitive"

Pro: "Everyone on the crew was very friendly, even for a short flight."

Pro: "Smooth flight without event. On time landing. Efficient deplaning."
Contra: "Newer plane. Seats , entertainment, cabin crew."

Pro: "Wonderful to fly on a small airline that still believes in service - a free cup of coffee and a Tunnocks biscuit - whereas many larger airlines charge for coffee etc."

Contra: "all"

Pro: "The crew was behaving nice."
Contra: "The website is horrible and full of bugs. In Flight tracker, the same flight returned two results, one in cancelled status and another in delayed status. I called british airways to update my personal details as their website didn't allow me to enter details, the staff messed up the details."

Pro: "NA"
Contra: "flight was delayed about 2 hours. First hour waited in the plane. Why they've boarded us if we were not able to take off and had to wait in the aircraft? Near Heathrow, we took loops for about one hour. Expensive and offering nothing, no luggage, no seat selection, no meal on board. BA worst than lo"

Pro: "Virtually nothing, even in Club Europe."
Contra: "Crowded cabin, uncomfortable seat pitch, anarchic boarding (even for Club), lousy food and that ghastly safety video."

Contra: "You have to pay for food, snacks and water on this flight. there were no complimentary snacks or drinks given."

Pro: "everything"
Contra: "nothing"

Pro: "The check in process was easy and straightforward but we were in the front of the line--which was very long. The lady who checked us in was very nice and pleasant and she was there for boarding as well. This process was very smooth for us."
Contra: "No water available unless you paid for it --same true of coffee and they only take credit cards. Was not able to request seats early and ended up next to the bathroom and lots of people standing in my personal space and the smell is overwhelming--the chemical smell."

Pro: "Food extremely ordinary-crew scarce when needed-stuff “sitting” around when they should be removed-standards of “American airlines” r way below others & should not be-BA whom I booked with should find another partner-Still waiting to be impressed by a NA airline"
Contra: "Service, staff, food. Hoping the return flight will be a bit above the norm"

Pro: "Spacious not over crowded smooth flight British Airways was great! Very attentive flight attendants."
Contra: "Chicago O'Hare was a mess as far as making connections. There was no signage and the airport attendants did not offer any assistance."

Pro: "The seat headrest makes it easy to sleep. Good selection of movies. Didn't get hungry."

Contra: "It was terrible cold. We received no free food or drinks."

Pro: "I think people could entertain themselves but to me it is deplorable to not offer at least complementary water. Complementary coffee would be a nice touch too but at least water."

Pro: "The Business Class accommodations and staff were excellent. The boarding process was on-time and painless and made a very long trip enjoyable. Despite my poor experience checking luggage, see the dislike comments, there were two employees who did go out of their way at the end of my poor check-in experience to help me. I did not get their names, but their good service was greatly appreciated. The plane crews were also awesome!"
Contra: "1.Outdated website information: I have a small travel guitar that fits in the overhead bins and I always take it with me when I travel, with no issues. It counts as my overhead carry-on. I checked the British Airways website prior to leaving the U.S. and it said small instruments were okay. I was able to board from San Jose, USA, with no issues. However, I was told at Heathrow that no stringed instruments were allowed at all, under no circumstances, ever, no matter the size, even Business Class, even First Class, even if other airports were not enforcing the rules. The rules that ARE NOT LISTED ON YOUR WEBSITE 2. Poor customer service: Due to the above, at Heathrow airport, I had mixed signals everywhere and had to check-in THREE times, twice to oversize, I was sent back and forth all over the place, finally having to go all the way through the airport to pay to have my item boxed. Most of the folks along the way were extremely unpleasant and rude and acted as if it was the craziest thing in the world that I would have a carry-on travel guitar. TRAVEL guitar, small, not full size, not needing any special treatment. Most of the agents, who knew I was struggling with this, did not help me, for example, I had to wait in line all over again, twice! There was one woman that tried to help me and put me to the front of the line on one occasion and the last agent was helpful as well. I did not get any names, which I should have, because at the end, I FINALLY had those two staff members who helped me (see liked comments). I still had to check my box, but the final agent really went out of her way to make me feel better about the experience because she could see that I was given the runaround. But the folks at Oversize and the pre-Security line, were absolutely horrible and rude. No excuse for it at all. None."

Pro: "Crew and food"

Pro: "Great value for the money, nicely priced round trip. Very well scheduled flights, good connections, easy to travel."
Contra: "Little legroom on long flights, no wi fi on board overseas flights, even for purchase. No food available on Europe international flights, but for purchase."

Contra: "Flight attendant moved my purse into an overhead bin while I slept They Couldn’t find it for over an hour. Panic. Passport and cash in purse."

Contra: "I almost missed this place despite being there in good time (and having priority boarding)."

Contra: "Lost luggage. Can proceed. Must by new tickets from SaS and may miss boat"

Pro: "World Traveler Plus on BA is not as good as premium economy on other airlines."
Contra: "Check in. Too many people checking in and too few BA employees to handle crowd. Severely understaffed."

Pro: "I love the fact that I was able to find a good price for the tickets...JUST THAO"
Contra: "The fact that the flight was delayed and they didn’t tell about it until 1.30-2 hours before leaving...and that because we pressured them other wise they wouldn’t even bother to announce us. So sorry you guys don’t have another rating UNDER POOR BECAUSE I WOULD LOVE TO GIVE IT TO YOU...."

Pro: "Comfortable seats."
Contra: "Delayed by 40 minutes at take off (although the crew did try to make up as much time as possible en route). Repeated attempts to take my wheelie bag and put it in stowage (after repeatedly explaining that there was both computer and sound recording equipment in said wheelie bag). The crew didn’t get the safety demonstration correct. All a bit amateurish and I expect more from BA."

Contra: "Flight was cancelled. I found out as I was entering Nairobi Airport. The British Airways staff at JKIA were clueless regarding what to do with 200 passengers. It was chaotic, with no one appearing to know what options were available. It was a long night, and if my wife had not re-booked me on another flight out, I might still be there. Terrible customer service."

Contra: "No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!"

Contra: "Just the room and comfortableness of the economy class seating"

Contra: "Thank you"

Contra: "terribly small seats!!! I had a gout attack after this flight. horrible!"

Pro: "crew was very pleasant and helpful"
Contra: "i ve had seat no 49H the only seat in the airplane with the exterior arm rest whithout cover i took the seat but first time ive got up ive torne my jeans...(ripped them badly and scratched my leg in the sharp piece of metal coming out at the end of arm rest i have shown the crew memeber what happened(a male) in i have filled out a report with the"silver tie lady" i would kindly like to find out what type of compensation i will get for the unpleasant situation of walking around in the LA airport with a big hole in the back of my jeans i can be reached at "gmoldoveanu@yahoo.com" or ph (310) 626-3201 kind regards Moldoveanu George Gabriel"

Contra: "Very old plane, non functioning video unit, broken seat, smelly bathrooms"

Pro: "Bigger plane than I was expecting. Had I known that I would have upgraded to a better seat. I was just expecting a tiny puddle jumper so this was a nice surprise. Crew were nice, offered food/drinks but I didn't want to buy any."
Contra: "The plane had inseat screens but they said that licensing agreements prevented them from offering any video, games or news selections on a 2.5hr flight. The Pilot said he would turn on the in-flight navigator but it never did work, so I'm not sure what happened there. No internet connection in their fleet yet either. Clearly, this is a first world problem and I would still fly BA. But it's also 2017 and these features aren't "new"; I remember having in-flight entertainment back in the early 2000's on Delta flights in the US, so I'm not sure why it's taking more premium airlines so long to catch up."

Pro: "That the flight was not bumpy and due to bad entertainment I had good views out the window"
Contra: "Tight seating, old airplane, a bit dirty, most info was in Spanish!? Could not hear overhead announcements,"

Pro: "The flight was good , seat very comfortable ,servie good"

Contra: "Wasn't allowed to check in prior to flight and got 2 middle seats on a A380"

Pro: "Flight was on time and arrived a little early"
Contra: "Older plane"

Pro: "Nothing. Zero. Zilch."
Contra: "Flight was delayed 3 hours due to a mechanical issue, per pilot before takeoff. SOMETHING happened & we were all tossed about the cabin of the plane. When it was all said & done, 1 flight attendant had a broken nose, 1 had a concussion, I hit my head in 2 spots, and a little boy hit his head & threw up. I am not a dramatic person, but I've never been on a plane & thought I was going to die – until this flight. Emergency landing in St. Louis instead of Chicago. The EMT crew on the ground? Felt like amateur hour. I have photos to back these events up."

Pro: "Comfortable seats"
Contra: "Flight was unexpectedly delayed making us almost miss our connecting flight even though it was 1.5 hours after we were supposed to land."

Pro: "flight was relatively empty, and did not delay too much."
Contra: "No entertainment whatsoever. Meal is only a muffin or a cake of some sort. Waited way too long to disembark the plane."

Pro: "Great service and helpful staff Coffee was fresh filter coffee"

Pro: "The plane got to destination earlier"
Contra: "No in flight entartaiment"

Pro: "Everyone was awesome"
Contra: "The staff was awesome"

Pro: "The crew on the flight from London to Chicago was absolutely amazing, funny with great service... really can't ask for more.."
Contra: "Food was average at best.."

Pro: "Comfortable seats"
Contra: "Delayed flight. Only accept credit cards on board."

Pro: "No issues."
Contra: "You need to pay for drinks and snacks - feels like low cost airline."

Contra: "I am emerald on one world. In the departure flight I was not able ot reserve an aisle seat during online checkin ( need to get up on flights quite a bit for health reasons). I had been assigned a window although aisles, my preference, were available. I sought to change seats from window to aisle and would have been charged USD $18 (on a flight within europe - why dollars?). The BA staff said the website would be fine on the return journey - but it was not. I arrnved at teh airport (not having checked in as I didn't want a window) and the BA staff person in 46 at 6:45pm simply said that's impossible to change anything - no apology; she seemed rather irritated to be asked. I then went to security and the machine for priority queue did not permit me to enter - it said 'invalid ticket'. Then the flight was significantly delayed. So all in all not a great day."

Contra: "Beverages not included and food only by asking"

Pro: "New plane, nice interiors of the plane"
Contra: "Delays at LHR"

Pro: "Pleasant efficient staff. Flight on time"

Pro: "Gate agent was great"
Contra: "They didn’t have a pilot assigned to our flight. Had to wait 3 hours for a pilot to arrive. 😞. Thank goodness I wasn’t in a hurry to get to my destination."

Pro: "Everything was great. Fast flight"

Pro: "Hard product in first was good for domestic first"
Contra: "Crew wasn’t terribly friendly. Nothing to drink until 30+ minutes into flight. Allowed crash pax to use first class lav. I pay more so I don’t have to share with so many ppl. Lav was gross 1.5 hrs I to flight."

Contra: "We should have boarded later if weather was not ok"

Pro: "Super smooth flight, good seats"

Contra: "On time take off would be nice"

Pro: "Despite the poor rating because of the mechanical issue, I will say the pilots did a fantastic job with some pretty choppy air conditions."
Contra: "Flight was delayed almost an hour while we were already on the plane. Minor mechanical issue that could’ve been handled at destination. The seat was super uncomfortable and I would’ve appreciated at least some more from the crew, like maybe even a bottle of water or something."

Pro: "Crew was very sweet!"
Contra: "Plane was much warmer than any flight I’ve been on - lots of people visibly sweating (don’t know if any others complained besides me). Seat was pretty uncomfortable (17D)"

Pro: "Clean plane, courteous personnel, everything on time"
Contra: "Getting the food back would be nice."

Contra: "The airline needs to board and deboard by group number."

Pro: "Nothing"
Contra: "Nothing"

Pro: "Special assistance readily available"
Contra: "The weather"

Pro: "Smooth flight"
Contra: "If there were no delays"

Contra: "Baggage handler lost my bag, grabbed it off plane cabin, never found"

Contra: "Delayed flight. Seat didn't recline."

Pro: "A bit more legroom than united airlines. Tvs were a plus. The service was excellent and they give you a full can of soda instead of just a dram."
Contra: "Nothing really it was a great value for the price."

Pro: "The crew looked tired and somewhat friendly. We were delayed about 45 mins and they really didn’t communicate much the Captain did. On the ground we had to wait 20mins for the jet bridge and the door to open and no one said anything. The plane was shut down and turned on again too."
Contra: "More communication with the passengers would have been a bit better !!"

Pro: "CLT to LGA Airbus expérience was as pleasant as ever. The flight attendant on the regional EMB from LGA to YUL was exceptional."

Pro: "The crew were nice people."
Contra: "There was no air conditioning and we were re-routed all the way down to Kentucky on the way back!"

Pro: "Nothing."
Contra: "First, an exterior light was broken so we were delayed so much that American recommended we reschedule our connection but we got to LGA and our original flight was still at the gate but they’d oversold it so we couldn’t get back on. And then, getting on connecting flight, the door broke so we were"

Pro: "Nothing"
Contra: "Landing, temperature, passengers"

Pro: "I arrived safely at my destination"
Contra: "Flight was turbulent, plane was messy, crew had a hard time noticing when passengers needed anything."

Contra: "Flight was cancelled, some staff I dealt with to rebook had some attitude issues, others where fine. Overall not very transparent throughout the process. Definitely could've been much more helpful."

Contra: "plane was too hot...AA needs to keep a lower temp and pump air through their plane...on a crowded flight like this was, claustrophobia set in. First time I ever experienced this."

Pro: "Knowing what carousel luggage was at - I suppose."
Contra: "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future"

Contra: "They lost my luggage. They did not allow me to take her whit me in the plane because i did not fit a suitcase that always travel on top because is small suitcase terrible I will never travel again with amercan airlines"

Contra: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"

Pro: "Same size and capacity flight, my instrument was not an issue."
Contra: "For the love of god American Airlines you can’t have one person threaten to arrest you for trying to carry a guitar onboard and then someone else on a flight two hours later personally assist you in packing the same guitar into an overhead."

Contra: "X"

Contra: "Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis. Switched to a flight to D.C. with a connection to get to LGA. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D.C. and asked to switch to go into Westchester instead of LGA which we were denied. So changed to another connecting flight to LGA that didn't take off on time. Offered nothing for any of the inconveniences. Etc."

Pro: "Everything went smoothly."

Pro: "On-board staff were professional and kept everything running smoothly and with great communication from the pilot."
Contra: "Claiming baggage at LaGuardia was an hours-long process for everyone on the flight leading to raised tension and lots of tired folks on what was already a late (and delayed flight)."

Pro: "The available movies and games in personal screen"
Contra: "Seat selection"

Contra: "When I arrived at the gate, the flight was on time, but no aircraft was at the gate. The gate attendants left at the time we were supposed to Board, then the departure time changed on the board and no announcement was made. Another gate attendant told me that the aircraft was at DYT, but the reason for delay was crew rest. As the delays continued, 3 in all, we were told that the aircraft was at DYT but we were waiting on a crew to be flown in from Charlotte. Not sure how AA messed up their crew rest schedule on domestic regional jet carrier. Either way, a new gate attendant arrived to take over, and continued to tell us we were waiting on crew. Then the story changed to waiting on aircraft and crew. By the time the 3rd change in departure had been made, and we were still waiting on aircraft and cre, AA failed to continue to update the departure and arrival times. Once we boarded around 9:00pm the boarding time still showed 8:10pm. Then we sat on the runway awaiting departure for approx 40 minutes before taking off. Very poor communication And customer service."

Pro: "BATE AND SWITCH. I BUY A TICKET TO DISCOVER IT DOENST ALLOW ME TO CARRY MY ROLLER BAG ON BOARD UNLESS I PAY A $60.00 FEE, YES $60. I GUESS THIS IS HOW TO MAKE A PROFIT EVEN IF YOU MAKE YOUR CUSTOMER FEEL LIKE A SUCKER! THANKS AMERICAN AIRLINE FOR LETTING ME KNOW YOU ONLY CARE ABOUT YOUR STOCKHOLDER AND THE CUSTOMER IS JUST A WAY TO MAKE THE STOCKHOLDERS AND EXECUTIVES (WHO GET BIG BONUS') HAPPY. SINCE YOU NOW ACT LIKE SPIRIT AIRLINES MAYBE YOU SHOULD MERGE WITH THEM TOO. I WANT BE TRAVELING AMERICAN AGAIN UNLESS ITS THE ONLY CHOICE I HAVE. IM GLAD TO SHARE MY STORY WITH OTHERS."
Contra: "NOTHING"

Pro: "The mobile updates were helpful and timely."
Contra: "The overhead space was smaller on this plane and as I learned on my trip to DTW my weekender carry-on would not fit with my shoes in it. Because of this, I pulled my shoes out and put them in a collapsible bag that fit under the seat in front of me along with my small personal bag as I had done on my previous flight. However, the gate agent would not allow me to board the plane and would not listen to my explainations at all as I tried to keep the boarding process moving along. She kept repeating "you have 3 bags" and made me steep out of line and check my carry-on (which I would then have to pick up at baggage claim). When I asked why I couldn't get out on the jetway like she had done for other passengers she said, " I only did that for airline employees" (quick happened to be a flight attendant from Spirit). My overall experience on both flights to and from Detroit was that the gate agents and flight attendants were the most unhelpful and rude airline employees I have delt with and I will stick to my preferred carrier, Delta, for my future flights back and forth to Detroit. They certainly make me feel like a valued customer when I fly them, which I did not feel with American."

Pro: "The staff did their best to compensate for the 4 1/2 hour departure delay, getting us Panera sandwiches and snacks."
Contra: "The 4 1/2 hour departure delay"

Pro: "i like the wifi internet that AA provided. Great movies"
Contra: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."

Contra: "I am missing two items that I had in my checked bag and my clothes and belongings were all messy as if it had been gone through. I am very upset that these items were likely taken by whoever went through my bag."

Pro: "Nothing"
Contra: "Flight attendant called cops on passenger sitting next to me to be escorted off the plane for no reason!"

Contra: "Flight was cancelled we were re-routed and didn't get there until 24hours later."

Contra: "Late late cancelled chaos in reassignment late late One agent threw up hands said I'm done and left with long line of passengers not yet reassigned Person behind me asked why didn't we take Delta?"

Pro: "Everything was on time and great."
Contra: "Ever thing was fine."

Pro: "the team was great, boarsing smooth, arrived early"
Contra: "we waited an hour for the bags to arrive on the carousel. What's that about? Get it together and have the bags out in time. We're just sitting here waiting for them over an hour - there are no other arrivals in this terminal. What's going on?"

Pro: "Just being able get home."
Contra: "After madly rushing to get to the gate, we found out 5 minutes before scheduled boarding time that there would be a 15 minute delay in boarding. After that, we were told there would be another 30 minute delay. Once we were on board and the cabin doors were closed we were told there would be another 55 minute delay. Also, LGA is such a mess these days due to construction and would have been nice to get an email notification beforehand about it. We barely made our outgoing flight!"

Contra: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."

Pro: "Very efficient boarding, comfortable coach seats, good crew"
Contra: "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but on the outbound flight, the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using on-board Wifi, as well as 2 TV shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."

Pro: "I like that the crew was professional and courteous."
Contra: "That I was there and hour before my flight and my seat was given up. I didn't like that people are allowed to retract all the way making my flight uncomfortable."

Pro: "The gate crew in Roanoke were professional and helpful. The next day's flight was on time and uneventful."
Contra: "The flight attendant was unfriendly at boarding. He did not say or play any pre-flight safety announcements. We were told the flight might have to refuel in Richmond due to major weather delays in LGA. When we were landing they said they expected a refuel and a quick turnaround in Richmond. On the plane after landing, I learned via my phone's internet the flight was cancelled. They never announced it on the plane. At the final moment before we disembarked, the crew told us to be sure to take our belongings. When we landed, Flightaware showed delays of 45 minutes at LGA. AA never took responsibility for the problem though the gate crew mentioned they canceled the flight because the crew was going to be over their maximum hours. AA really couldn't plan to allow for up to an hour delay? I feel disrespected and even deceived. Although it was clear that flight attendant really needed to get off that plane. At the gate, we were told there were no available flights to NYC and were stranded overnight in Richmond. AA did offer a hotel pretending it was a courtesy since they claimed the problem was weather related and not theirs. We chose to stay with relatives and were told AA could only provide transportation from the airport which we did not need. We often have problems and cancellations on this route from when it was branded a US Air route to the present, but this was egregious."

Pro: "Very professional and friendly."
Contra: "N/A"