Găsește zboruri ieftine către Playa del Carmen

Pro: "Flight on time, good service, helpful staff"

Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("

Pro: "I always had a great experience with Lufthansa."

Pro: "The flight was full. service, food and entreatment was excellent"

Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."

Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"

Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"

Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."

Pro: "Very good service.."

Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."

Contra: "crew was not friendly"

Contra: "It wasn't Lufthansa"

Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"

Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."

Pro: "Nothing."

Pro: "THE FLIGHT LEFT ON TIME."
Contra: "LUGGAGE IS LOST. THE FOODS WAS NOT VERY GOOD."

Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."

Pro: "Efficient and well-run operation. Professional and attentive flight crew."
Contra: "Extremely loud engine noise in Economy Cabin. Concern on impact on hearing during transatlatic flight. Crampt seating."

Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."

Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"

Pro: "Efficient boarding. On time departure."

Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"

Contra: "The food could be better. The ravioli option very oily ."

Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"

Pro: "Plane was clean and service was great."

Pro: "all are O.k"
Contra: "delays"

Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."

Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."

Pro: "It was perfect"

Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."

Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"

Contra: "Seat was double booked luggage never made it out of Berlin found out that I was canceled from Munich to lax no one ever said how it happened extremely stressful"

Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."

Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."

Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"

Contra: "Didn't take it"

Contra: "the waiting before the boarding, the Frankfurt airport gate for telaviv is different from the other gates, no store, no drinking water except one small counter that sell water and other food in very high prices, I except to have at least free water in the gate, excepsialy when we wait their more than hour an half"

Pro: "Everything went fine."
Contra: "n/a"

Pro: "I am very please, and will use Lufthanza always!"
Contra: "All was great"

Contra: "Second baggage charges"

Pro: "courteous crew, clean equipment, right temp"

Pro: "Lufthansa was a great experience we got to SFO check in was a breeze it took about 15 minutes, security was also a breeze."
Contra: "Nothing"

Pro: "Clean, good pilots and quick"
Contra: "Food was bad"

Pro: "The crew, flight, food was great. At OTP, they don't take your shoes off and I rang because I had a metallic zipper on my boots. That costed me an extremely nasty and abusive pat down. They also searched my handbag, taking my stuff out and asking about everything, including eyeglasses. I was so upset that I forgot to take my passport from the bin."

Pro: "Airbus A380"
Contra: "Poor food. Cold bread. Uncomfortable seats. Temperature in the cabin: too cold."

Pro: "Upgrade to 1st class"

Contra: "The ladies taking care of the passengers were rude. The expressions on there faces when I asked for something made me feel like I was bothering them."

Contra: "The flight was canceled."

Contra: "Flight originally scheduled for 6:10 am. Only found out the day before, via email to print boarding pass, that it was moved up to 5:40 am!"

Pro: "very nice crew"
Contra: "my baggage was lost"

Pro: "Fantastic gate agents!"
Contra: "The food was terrible."

Pro: "Just as I expected. And I made my last connection easily."

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Contra: "Staff rude and short"

Pro: "No delay and nice staff"

Contra: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Pro: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Contra: "Entertainment"

Pro: "Service is awesome. Food is great."
Contra: "People with short connection are affected by the 15 to 25 minutes delay."

Pro: "Like the overall KLM experience"
Contra: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Pro: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Pro: "Smooth flight."
Contra: "Seat a little cramped."

Contra: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Pro: "Great service"

Pro: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Pro: "Time and Good clean place.. in This case airpöane.."
Contra: "It was not entreteiment st all"

Pro: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Contra: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Pro: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Pro: "Fabulous trip with friendly, helpful staff"
Contra: "Nothing"

Pro: "Really friendly staff. Great service"

Pro: "Excellent very good"
Contra: "Everting so good ex"

Pro: "Delayed flight but staff apologized as for safety reasons."
Contra: "Very late arrival"

Pro: "Service provided by the staff"
Contra: "The navigation of the entertainment system is not very friendly"

Contra: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."

Pro: "Flight was delayed for three hours and was a very stressful flight"
Contra: "Flight was not on time and got to destination very very late pier management of aircrafts"

Pro: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Contra: "Nothing to be honest . All positive."

Contra: "Two hours delay in the start."

Pro: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Contra: "Nothing!"

Pro: "great choice of entertainment content, friendly crew"

Pro: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Contra: "The seats in economy were a little too small for a 12 hour flight"

Pro: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Contra: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Pro: "Crew was friendly, and the food was better than the usual KLM fare."
Contra: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Pro: "Service of the staff was great"
Contra: "Turbulence, with all our technology we still cannot avoid this?"

Contra: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."

Pro: "Great food and movies."
Contra: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."

Pro: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Contra: "Only 1 drinks round on a 3h flight."

Pro: "pleasant"
Contra: "Pleasant"

Pro: "early arrival,comfort"
Contra: "late boarding while standing around waiting for pilot to ararive"

Contra: "My family of five spent a lovely week in Sardinia. Our return flight took us through Rome. We were boarded an hour ahead of departure from Rome for our 10+ hour flight, only to be held on the ground for a one hour delay. Barring equipment malfunction, this is a totally unacceptable way to treat people. Be assured that I will avoid Rome in the future if at all possible. I trust that Rome nor Italy need my tourist dollars and there are many lovely other places to spend them. Exceedingly disappointed, Pam Just"

Pro: "During my first flight from East Midlands England to Amsterdam I lost my baggage by another airlines and the KLM crew was very dedicated and supportive until they found it and check in for me... Many thanks and I wouldn't forget it."

Contra: "While dropping off my luggage, the staff confirmed that the booking made and paid for was indeed a emergency exit seat. Once on board the seat did was not an Emergency exit row."

Pro: "The food was surprising good, especially the Japanese meal. The flight attendants were pleasant. Long flight but at least the entertainment choices for movies were good. I'm happy the provided snacks in the galley and walked around cabins offering water and drinks often."
Contra: "The plane was a bit dated without electrical outlets and a dated entertainment system. The earphones seemed cheap"

Pro: "On schedule. Great crew."
Contra: "Limited foot space small seat."

Pro: "My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk"
Contra: "Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless"

Pro: "The boarding was quick."
Contra: "Food could be better."

Pro: "Friendly stuff"
Contra: "The expiriace going there was horrible because of the weather."

Pro: "Crew memebers"
Contra: "Nothing"

Pro: "Seats are comfortable on Business Class. Service is good"
Contra: "Constant delays specially from CDG! Poor cabin service specially on this flight."

Pro: "The whole crew is so kind"
Contra: "Delta made my whole first flying experience the best."

Contra: "More options for gluten free food. Always get the same dish"

Pro: "The crew was amazing and extremely helpful!"
Contra: "The food could have been better"

Pro: "Late departure, dirty, staff not friendly."

Pro: "Crew was solicitous."
Contra: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."

Pro: "Excellent service"

Pro: "crew great comfortable"

Pro: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Contra: "Seats were not comfortable, even in Comfort + seating isle."

Pro: "The crew was excellent."
Contra: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."

Pro: "Everything was great"
Contra: "N/A"

Contra: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."

Pro: "The crew was friendly and always came around with water."
Contra: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."

Contra: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."

Contra: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."

Contra: "My entertainment device did not work the entire flight."

Pro: "The crew was very gentile."
Contra: "No enterteinment on the plane."

Pro: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Contra: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"

Pro: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Contra: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."

Pro: "Good selection of movies"

Pro: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Contra: "Le capitain et l’aterrisage"

Pro: "Onboard crew was friendly. Dinner was good"
Contra: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"

Pro: "Staff"
Contra: "We were 2h late"

Pro: "It was a wonderful flight and service . Hospitality and welcoming."
Contra: "Nothing everything was amazing ."

Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."

Pro: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Contra: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."

Pro: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Contra: "All airlines need to remove a row of seats and give everyone just a bit more legroom."

Pro: "Food was excellent and crew was very nice."
Contra: "Could not check in online before my flight and no zones to board just line up and go apparently."

Contra: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."

Contra: "The air France flight was overbooked and we had been in standby until the last minute"

Pro: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Contra: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."

Contra: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."

Pro: "Standard stuff"

Contra: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."

Pro: "Friendly crew; comfort; punctuation. Fast boarding"
Contra: "Simple food - very small amounts. No entertainment."

Pro: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Contra: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."

Pro: "Although plane was full staff moved us through quickly"

Pro: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Contra: "Although incoming plane arrived late, flight home arrived 20 minutes early."

Pro: "Nothing whatsoever"
Contra: "The "Czech Airlines" flight I purchased was actually an Air France flight number. When I arrived later than planned but still within good time, which was my fault, I reported to the Czech Airlines check-in (D2). This is very, very far from the Air France check-in (A2). No person and no sign was at Czech Airlines gate saying to go to Air France instead. By the time I determined what to do by talking ro the airport information booth and I walked to Air France instead of Czech Airlines (at CDG airport this is 5 minutes walking very fast speed on conveyor belts.. perhaps more than half a kilometer), I was past the boarding time limit, but the flight had not yet left. Then I could not print the boaring pass because of the time. When I asked an Air France employee for help, he simply said "you cannot board" and stood there smugly. He must feel great being a 25 year old who can turn people away from international flights at his own discretion to completely ruin their day especially when the plane is still on the ground. I have not even explained yet about the similarly awful experience I had when I booked the next flight (Czech Airlines at 09:45) for a much higher price (118 euro) and was not told that this Czech Airlines flight is "really" a Czech Airline flight. After paying much more to a Czech Airline person, nobody informed me to stay at the Czech Airlines area (2D) so I naturally went back to Air France since I had already had so much trouble. When I arrived there, of course, they tell me to go back to Czech Airlines and now I was again late. Thank God that I was able to confront a random trolley man who Kew where the Czech Airlines people were and try tried very hard to get me to the plane even though the boarding time was over. All in all, this was the worst travel experience of my life. I have now wasted 40 more minutes of my approximately 2.5 days in Prague to tell you this. I hope you consider it."

Pro: "Entertainment and priority air sircharge was worthwhile on long flight with connection. Seats were very comfortable with enough recline. Provided multiple beverage and food services."
Contra: "The Delta staff were unprofessional. Checking phones while people boarded, handed unopened beverage to 2 unknown strangers to pour themselves and share. We're "joking around" amd jobial in a manner that was unprofessional. Food was hot but overlooked and pastry was "steamed" so chewy."

Contra: "Food was unexpectedly bad and both meals were cold"

Pro: "Complimentary entertainment"
Contra: "Major delays"

Contra: "We waited quite a while to check in our luggage at the Birmingham airport. Staff showed up at the counter only 2 hrs before the flight."

Pro: "The crews were nice and polite, food was good, in an hour we just ate and drank which was awesome. Thank you."

Pro: "Overbooked our flight and we had to wait for everyone to board until we were confirmed we could go"
Contra: "Overbooking"

Pro: "Air France is always a great experience-Sure wish they would restart their nonstop service from Orlando to Paris or partner with a discount carrier to code share service."
Contra: "That i had to go through Air France for my luggage problem which was really not their fault, it was Condor/Thomas Cook who created the problem."

Pro: "The crew was real nice and efficient"
Contra: "The food was dull and there wasn't any choice"

Pro: "I liked that there was a bit more space, larger seats and only two seats (instead of 3) along both sides of the plane. The blankets and pillows were nicer than economy, and the service was impeccable, friendly and attentive. The cabin was quiet, and I was able to sleep most of the flight ,probably because I was exhausted and it was a night flight."
Contra: "We paid 370 euros to upgrade and for that amount, I wouldn't do it again. The seat comfort wasn't much better than economy, the food was exactly the same as economy -- terrible, especially because we were flying from Brazil to Paris -- so the only thing you're getting is a bit more space and less people. The movie selection was tired - or at least not my cup of tea."

Pro: "Entertainment options were great. In seat USB charging a plus. Food was good enough and plenty of it at the right temperature."
Contra: "Boarding process in Paris was very cumbersome... no row-range-wise boarding... you need to just stand in line. Additional hand baggage check at gate for the really unlucky ones. Economy Seats could use another layer of cushioning - very uncomfortable for long flights. Flight attendant was a bit mouthy... when asked for extra cream for the coffee - he said he "might as well get the cow for me"! 3 creamer packets may sound like a lot - but I couldn't help it as the creamer (2% milk??) was very diluted. Laughed it off at that point."

Contra: "No complimentary drinks, even coffee"

Pro: "Staff was very nice"
Contra: "Even soft drinks are charged at a fee, and this is not a budget line! And they lost one of our bags in Split."

Contra: "It was terrible cold. We received no free food or drinks."

Pro: "I think people could entertain themselves but to me it is deplorable to not offer at least complementary water. Complementary coffee would be a nice touch too but at least water."

Pro: "Great value for the money, nicely priced round trip. Very well scheduled flights, good connections, easy to travel."
Contra: "Little legroom on long flights, no wi fi on board overseas flights, even for purchase. No food available on Europe international flights, but for purchase."

Pro: "Entertainment is pretty good, a nice selection to choose from. The food has improved since last year with their new menu. Crew were pleasant enough."
Contra: "I paid for an extra leg room seat, which for me was in front of the bulkhead. However, I think this caused more discomfort than comfort. There is no gap under the bulkhead to put your feet, so although you don’t get a seat in front of you leaning back, there isn’t enough room to straighten your legs out which on a 12 hour flight isn’t comfortable."

Pro: "I love the fact that I was able to find a good price for the tickets...JUST THAO"
Contra: "The fact that the flight was delayed and they didn’t tell about it until 1.30-2 hours before leaving...and that because we pressured them other wise they wouldn’t even bother to announce us. So sorry you guys don’t have another rating UNDER POOR BECAUSE I WOULD LOVE TO GIVE IT TO YOU...."

Pro: "Nice plane and nice staff"
Contra: "No free water or coffee? Absurd."

Contra: "Nothing"

Contra: "No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!"

Contra: "Just the room and comfortableness of the economy class seating"

Contra: "Thank you"

Contra: "terribly small seats!!! I had a gout attack after this flight. horrible!"

Pro: "crew was very pleasant and helpful"
Contra: "i ve had seat no 49H the only seat in the airplane with the exterior arm rest whithout cover i took the seat but first time ive got up ive torne my jeans...(ripped them badly and scratched my leg in the sharp piece of metal coming out at the end of arm rest i have shown the crew memeber what happened(a male) in i have filled out a report with the"silver tie lady" i would kindly like to find out what type of compensation i will get for the unpleasant situation of walking around in the LA airport with a big hole in the back of my jeans i can be reached at "gmoldoveanu@yahoo.com" or ph (310) 626-3201 kind regards Moldoveanu George Gabriel"

Pro: "Food and entertainment selections were very nice"
Contra: "The passenger behind me constantly moving and pushing against my seat"

Pro: "Pleasant and efficient"
Contra: "Flight delay - but that is not always under airline control."

Contra: "The foot rest broken and I told them they don't do anything even I have bad knees"

Contra: "Economy seats are very uncomfortable for a long flight"

Pro: "Flight was on time and arrived a little early"
Contra: "Older plane"

Pro: "Nothing. My entire group flew British Airways at one point of our multi-city trip and did not like them."
Contra: "QWebsite stated I could check in a bag free. Even when I checked in and specified I had a checked bag, there was no way to pay for it. When we finally checked in, I had to pay a higher price because it was at the gate."

Contra: "Food was awful! In a 7:30 hour flight just one small meal and one bar for breakfast! They ran out of tomato juice the first round and there was only one round of drinks in the whole flight!!"

Pro: "Switch to Qatar Airlines"

Pro: "good meals, good seats, adequate in flight entertainment - this was part of a voyage all the way around the planet starting and ending in san jose costa rica - 5 different airlines and 8 different planes - eva was best but brittish air and iberia were a close second"
Contra: "even though i was at the airport almost 5 hours before the flight - the check in process left me with less than an hour by the time i got through the line twice and then through all the security points - they waited way to late to begin checkin - my kiosk check in was a waste of time since they did the same thing at the window - however, and fortunately for us - they did give us boarding passes for all three legs of the journey whereas the kiosk only gave two - Kuala Lumpur, London and Madrid - because my companion was traveling with a philippines passport we needed to stay airside at all three stops"

Contra: "During the checkin from Rome to SFO for some reason I did not received assigned seats to the flight # 285 from Heathrow to SFO. When I came to customer service - customer support said that they sold more tickets than airplane has. I was VERY disappointed. A a result they put me to the next flight 287 that was scheduled 3 hours later. They gave me money compensation. I would recommend British Airways not to work like that. From my side I will never use this airline company any more. Thanks."

Contra: "I think it's a real shame that BA have gone budget and no longer offer complimentary food on their shorter haul flights. At least they're using M&S though."

Pro: "Professionalism of ground staff in getting us to our flight Excellent service in the air Great entertainment selection"
Contra: "All good"

Pro: "The plane got to destination earlier"
Contra: "No in flight entartaiment"

Pro: "Excellent Airline....."
Contra: "No Wifi"

Pro: "The crew on the flight from London to Chicago was absolutely amazing, funny with great service... really can't ask for more.."
Contra: "Food was average at best.."

Pro: "No issues."
Contra: "You need to pay for drinks and snacks - feels like low cost airline."

Contra: "Beverages not included and food only by asking"

Pro: "we landed"
Contra: "flight had a two hours delay flight attendants were rude and obnoxious will never fly on british airways ever again they shouldnt be allowed to drive people let alone fly them london is just fog and ugly faces british airways' customer service is the equivalent of wisdom teeth: they exist but no one seems to know why they should delete their airline altogether"

Pro: "New planes"
Contra: "Bad food. Very few portions. Serving drinks only once and making one pick a beverage for the meal and nothing mere."

Pro: "The treatment and luxury of being a business/first class passenger. I've been told I was (free) upgraded from economi class to business class. Actually there was no business class,- it was first class. Because after arriving and leaving the aircraft, I walked (like everyone) through the First class,-and it looked exactly like the "business class" I was sitting. I had all the luxury and service a first class passenger had,- from the champagne and all other amazing beverages to the high end luxury dining and of course the amazing service of the flight attendants. I would always choose BA again if Ihave the choice. Even if it's still "just" economy class. BA is just an airline that treats all their passengers as first class member. Thank you BA for this experience. Keep it up and please, never change."

Pro: "The food is good , the comfort is little bed the chairs is to close the other passsanger in the front is make nervous ,evert"
Contra: "Everything it's ok just the check in sometimes is take longer that the fixet time"

Pro: "Flight exactly on time, and crew were helpful without being intrusive."
Contra: "Cannot get on with the layout of BA business class - there is not sufficient room for me to lie flat (I'm only 6'4), the person next to you is uncomfortably intimate in the face-to-face layout, and there's no way to get out of a non-aisle seat without disturbing the person next to you."

Contra: "Taking out the middle seat in economy by sticking a tray in it and calling it business class is BS. Who does BA think they are kidding? cr*p class with cr*p service is what it is."

Contra: "Lack of snacks"

Pro: "Nice new airplane with good seat design and quiet and confortable in flight. AA crew was nice and entertainment was OK."
Contra: "Chaotic and ilogical boarding"

Pro: "Fast, courtesy of flight attendants, high tech, good meal"
Contra: "N/A"

Pro: "Flight back we upgraded to economy plus. Fantastic value. All BA staff we dealt with on phone, counter and flight were awesome! They all cared."
Contra: "Flight over was in economy. Bulkhead seats. Worst I've ever tried to sit in. To us , it was warm entire flight. This was new 787."

Pro: "The price! BA direct was twice the amount. Traveling with three adults can get costly"

Pro: "In flight entertainment. Seat with side rests for head. Food"

Pro: "Great service. The flight attendants were cheerful, polite, and helpful The seat was comfortable. There was a large selection of movies, including lots of old classics."
Contra: "The food was awful. I am not fussy eater, and I could not finish the meal"

Pro: "Bumped from business class at boarding on one leg Really ticked off. Received a lousy $250.pp credt (fare was over $12,000.00 total. Thanks British Air! But have to say, the business air on the rest of the trip was super. Do not trust BA when they want to assign seats @ terminal! Attempts for help were useless."

Pro: "Quick and easy boarding, no extra charge for emergency exit seat, snack and drinks included, modern interior, on time departure and early arrival."
Contra: "People abusing the free drinks and the crew supplying them with them."

Contra: "Did not follow up on things they said they would come back for. For multiple requests. Also, didn't respond to the call light and had to turn it off and on a few times to have someone respond."

Contra: "Had difficulty with entertainment device ."

Pro: "The flight itself was very good, crew was very attentive and genuinely concerned for everyone's comfort and safety."
Contra: "the airport check in was terrible, the worst I have experienced in many years. Even after checking in online prior to arriving at the airport it took 45 minutes of standing in line to "drop a bag". The flight was delayed by 3 hours, 2 hours of which were spent in the plane, on the tarmac - unavoidable because of problems at Heathrow, and very understandable."

Pro: "On time and enough room in coach as I typically fly first class"
Contra: "Bad wine"

Contra: "Flight delayed 1h30, no food or beverage served!"

Pro: "The tv and drinks"
Contra: "Being told why we’re delayed and then not being kept on board for so long once we arrived late"

Contra: "Was very cold on fight,"

Contra: "1 hour delay boarding then another hour waiting for a Pilot!?"

Pro: "On time"
Contra: "Boarding system, come located entertainment o/b, non existan food/snacks"

Pro: "Plane is clean. Well kept"
Contra: "Wifi. It terrible"

Pro: "Timeliness and friendly staff. Arrived before scheduled time..."

Contra: "After getting us lined up for boarding we were told to wait due to maintenance."

Contra: "Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight."

Contra: "Rude and disrespectful"

Contra: "Need better coffee"

Contra: "Least favorite leg of the trip. The seats were super tight with very little room. The crew was the least friendly I have met. The food was the least pleasing I have ever had."

Pro: "Lovely Flight. Crew was excellent . Clean plane"

Contra: "No snacks"

Contra: "Un necessary delays from start to baggage pickup"

Pro: "Arrived early in CUN!"
Contra: "Food selection"

Pro: "quick flight"
Contra: "seats are very cramped"

Pro: "On time"
Contra: "Nisy airplane and hard seats."

Contra: "Very narrow seats"

Pro: "Nothing"
Contra: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."

Contra: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"

Pro: "That we arrived an hour earlier than expected"
Contra: "Someone was allowed to trade seats with the crack head that ended up next to me that kept sexually harassing me and even bit me during the flight. Not to mention the less than closet space that cramped me as I tried to sleep off the flight."

Pro: "Getting home on time"
Contra: "not enough leg room"

Pro: "The America flights were all ON TIME."
Contra: "The seats on this particular flight were not as good for my back and they no longer offer pillows to put behind my back."

Contra: "Free seats in economy class are way too squeezed for a 10 hours flight."

Pro: "Boarding was prompt, flight attendants polite and accommodating."
Contra: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."

Pro: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."

Pro: "The crew and flight was great."

Pro: "Everyone was very helpful."

Contra: "Seats are too small!!!"

Pro: "Plenty of room in first class. Flight crew was efgicient"
Contra: "Flight was not catered, therefore we ended up with only a small cup of water. It wasn't worth the upgrade to first class. Also, the upgrade indicated our luggage would be a priority at baggage claim. We had connection to make for an international flight, but here I sight at baggage claim 1...waiting and waiting."

Contra: "I am million miler in Korean air. It's a seven star airlines"

Pro: "Ok boarding, ok service, ok flight"
Contra: "We were delayed for about 1hr without any explanation or apology. Thank goodness i didn't have a connecting flight."

Pro: "Del"
Contra: "Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows."

Pro: "Quickly boarding, crew was extremely polite"
Contra: "No kosher food on board"

Pro: "The "very" new 777-200 was very comfortable, well-laid out. I usually skip or leave half of the in-flight food served, but this rates as one of the best meals, I've had in an airplane outside of business class. The in-flight entertainment/information service was decent, but perhaps because the plane was still in new condition."
Contra: "On this entire business trip, I booked with other companies, but ended up 5 flights operated by American Airlines. One cancellation, 4 delayed, 3 late arrivals. The last one was the most annoying. I will be avoiding AA in the future. The domestic crews are generally brusque and miserable. The international flight crews were more accommodating and pleasant, but most of them also seemed annoyed at passenger presence. Also, having to pay for a preferred seat on a half-empty airplane is simply unfair. By 24hrs before the flight, AA must have known there were plenty of empty seats."

Pro: "Top notch airline - staff is personable & comfortable seating"

Pro: "Snacks and drinks included. Was able to get my bag checked for free and pay a decent price for a last minute emergency flight. Crew was great and helpful"
Contra: "The price was more than I wanted to pay but it was not unreasonable."

Contra: "No entertainment. There wasn't even a drop down screen for a movie."

Pro: "It was very smooth once we were able to take off!"
Contra: "We were delayed in the plane almost an hour with no cool air. They had technical problems."

Contra: "You cancel my entire round trip flight because I missed the first flight? No other airline does this. I'll never fly with AA again. You should take notes on how Delta works"

Contra: "The crew at the boarding were extremely unpleasant. The all process of the boarding was ridiculous. The crew was disorganized and it felt like they didn't know what to do with the passengers that came from a layover. The all experience was truly insulting, the crew laughed at as for misunderstanding what she said. I sincerely hope no one would go to the same experience we did."

Contra: "Delayed"

Pro: "Getting off the plane."
Contra: "The flight did not have enough immigration forms for all the guests. The wifi did not work. The seats were uncomfortable and small. The plane emitted a deafening high-pitched whistle for about 10 minutes at a certain altitude. The plane wreaked of nauseating jet fuel as we waiting on the Tarmac. The flight crew at the gate was rude and inattentive."

Pro: "Zero of it"
Contra: "The fact they cancelled this flight for no reason, didn't contact me at all even though they had all of my information and than barely tried to re book me. They wanted me to take 3 connecting the flights the next day. And the next flight I was able to get on 24 hours later, I almost wasn't allowed to check in because they couldn't find my reservation."

Pro: "Although the flight was delayed, the crew kept a positive attitude and got us into another plane pretty promptly. They let us check in one of our bags for free to make up for the delay."
Contra: "The flight was delayed."

Contra: "Our flight was delayed and we missed our contacting flight. Also the video monitor did not work."

Pro: "Uneventful flight"
Contra: "It was the same crew from my previous flight from San Juan to Miami. They were not nice before and they were not nice on the second flight. It was a long day for us too."

Contra: "I have to run to the gate with"

Pro: "Service good"
Contra: "Late departure full plane"