Ground Staff in SFO were rude
Worst experience, slow boarding due to bus transports, crew are rude and flight was delayed for more than 1 hr and nothing was offered during the wait. One of my worst flights.
Love the service . Crews . Enjoyed flying Qatar airways
mIssing check in bag, no customer service, No follow up. missing critical medication
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Finally the staggered deboarding. It feels like COVID has actually disciplined us passengers this time and kept us from behaving like unruly cattle once the plane halts."
Contra: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction. Perhaps reservation team can trigger a call to the passengers while they are still at home asking for the documentation validation electronically over a secured database.... just a thought. Again, being a part of the Experience and Innovation team, travel and tourism needs less human interaction, now more than ever. While we digitalized the obvious, the exceptions can remain humanized."
Pro: "Amazing crew, super hospitality, conformable sit"
Contra: "non for now, may later after much observations, other than that.. it was a great experience flying with Qatar airways.."
Pro: "The crew was super attentive. The seats were really confortable. I loved that the seat would completely flatten to make a « bed », wonderfully for sleeping!"
Contra: "The check in and boarding in Kathmandu was really not good. I requested wheelchair assistance when I booked, and was never offered a wheelchair nor any assistance for that matter ..."
Pro: "Crew did a great job keeping the long 11hour flight manageable!"
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "Crew was superbly amazing which made flight enjoyable."
Contra: "Heating food with plastic containers is unhealthy and might cause cancer to people. It’s scientifically proven fact that plastic and heated food is carcinogenic. So please find other solution for it. Thanks"
Pro: "The airplane trip was ok"
Contra: "I had 14h of layover in Doha and I did not have a hotel to sleep that night."
Pro: "Plenty legroom with Qatar. Food good."
Contra: "Everything good as usual"
Pro: "Phenomenal sericve Left my earbuds on the plane ther were returned before my next connection"
Contra: "Service service The q suite the airport and more service"
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "The seats have great leg room and recline nicely"
Contra: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"
Pro: "Plane was excellent"
Contra: "Original schedule was changed from Sunday departure to Saturday without notifying us resulting in a 12 hour stay at Philadelphia and a one day loss of our scheduled trip. So far no explanation from webjet."
Pro: "Food, entertainment options, comfortable seats, warm blankets"
Contra: "My volume did not work well on the entertainment system."
Pro: "crew is very professional"
Contra: "this plane is really old and junky. other flight times on this route get a much better plane"
Pro: "Foods, crew are accomodating and all sevice facility are very good"
Contra: "Just update the movies regularly"
Pro: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Pro: "It was booked for my elderly parents and they were very pleased by the service they received."
Pro: "Excellent airport; always on time; good meals; excellent entertainment"
Pro: "The airline in general was good, provided a kit with socks, ese plugs,toothbrush and other essentials,good movie choices, overall customer service. They had free wifi which was amazing!!"
Contra: "We took 2 long flights one from morrocco to Qatar and Qatar to dallas. The food on the flights was not the best, one the first one they ran out of chicken meal and only had fish left which was gross, for such a big airline you would also think they give a snack in between meals but they do not.also after giving you the food it took a long time for them to pick up the tray which I thought was unusual"
Pro: "Clean. Friendly staff. Good food. Good entertainment."
Contra: "Small cramped seats."
Pro: "They make you feel like a person"
Pro: "Service outstanding"
Contra: "Not that many choice in movies"
Pro: "Crews behavior was amazing"
Contra: "Menu/food Less choice"
Contra: "Late gatw announcement so we waited for quite sometime in front of the electronic board"
Pro: "The personnel were at the CAI Airport and in the plae were just wonderful. I hope i will have the same experience the second leg if the trip from DOH to DFW"
Pro: "The classy servieces in the plane..the plane it selfe is excellant"
Pro: "Staff was very friendly and food was very good."
Contra: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."
Pro: "Service & cleanliness."
Contra: "Nothing I remember."
Pro: "Everything was good ... we were on time .. no delay so .. perfect !"
Pro: "The service given from the crew from the moment i checked in was amazing. The flight was smooth and went well. The music and movie selection could be a little bit better. The food was good, but the portion was small and it feels limited. But overall it was amazing experience considering i got a really good price for this flight! Thank you, Qatar."
Contra: "The food portion was small and feels like during the flight the food or i might say snack was limited. The music and movies selection needs a little update and upgrade. I was pretty upset that from LA to Denpasar both the aircrafts didnt have wifi."
Pro: "Cabin crew was pleasant and at least smiled."
Contra: "Why was it necessary to have to queue to present your boarding pass to get into a sitting area only to have to queue again to actually board the plane? What was the point of having priority access with status with Qatar Airways as an economy passenger to get into the seating area only to have to wait for ALL other passengers to then board ahead of you onto the actual plane especially when they say they allow priority boarding for those with status on the airline?"
Pro: "Amazing and efficient when we had to be rerouted due to the hurricane we had excellent service and care at the hotel which made my stay for a short while a memorable"
Contra: "The plane was quite congested as the seats were very narrow coming back to Miami"
Contra: "I miss my bag because the stuped worker. I arrived to my country without bag"
Pro: "The flight was short but the plane was well maintained and the crew was accommodating."
Contra: "The boarding process started too early and some of the passengers were annoying as they jump over you because they were not directed to the correct aisle."
Pro: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
It wasn’t communicated that on the layover, we needed to again have our documents checked so after waiting in long line to board, we were sent back to another documents check line and then back to the long boarding line. It wasn’t a big deal but something to mention. Once on board the crew was phenomenal. Very friendly and constantly working and serving. I don’t think they got a moments rest during the 10+ hour flight. Best service on a flight in years….hands down above & beyond Delta airlines where I have my miles awards membership. Very pleased with Swiss Air.
First time traveling with Swiss abroad…. They set the standard so high, I will certainly book them again next time! A+ hospitality across the board…. So impressed with their professionalism and customer service. Highly, highly recommend! Jill Bolger
Better entertainment options and faster boarding.
Delayed 1 hr on departure waiting for connecting passengers Delayed for 1 1/2 hours on landing at Newark due to unavailable gates for deplaning Person sitting in front of me coughing and sneezing entire flight at times without mask
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Pro: "Excelente atención, bebidas y comida durante toco el viaje"
Contra: "Todo bien"
Pro: "Crew was very attentive, and boarding and off-boarding was relatively easy"
Contra: "The seats were cramped, and hard to get out of when the person in front had their seat tilted back, it felt practically in your lap when you were seated."
Pro: "The flight was on time and fairly clean."
Contra: "The seats are so crowded and we were jammed in like sardines. There was insufficient ventilation and it was too warm and stuffy. Not comfortable."
Pro: "Crew were great"
Contra: "Cabin kept very hot, very difficult to sleep. Seats were so-so comfortable"
Pro: "comfortable seating, friendly helpful crew, good food"
Contra: "sometimes too cold sometimes too warm"
Contra: "Actually making the flight"
Pro: "Bombardier C Series. Most leg room and comfort of any plane"
Pro: "The food was great and the crew was very friendly."
Contra: "I could have used USB charging station."
Pro: "The crew was excellent, very good food, good entertainment"
Pro: "Food was good. Crew was kind and gracious."
Contra: "Seats were extremely cramped. Once the person in the front reclined their seat it was very difficult to get out of the seat. Also better guidance is needed during boarding. Finally, my hand carry was checked 4 times by 4 different people, which means your staff doesn’t trust their own colleagues."
Pro: "i ordered and paid for business class but the return flight from israel had no business class Had a miserable flighIshould be refunded"
Pro: "Crew very courteous as usual"
Contra: "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"
Contra: "They put us in different seats. My 7 year old and 3year old were all sitting separately and we could not switch with anyone. The air hostesses were not as helpful as other airlines."
Pro: "We were about on time"
Contra: "No power outlet, cramped due to passenger reclined fully also made using entertainment screen impossible."
Contra: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."
Pro: "The flight was perfect until we hit horrible turbulence. 1 out of every 4 people was throwing up. We had to redirect to Milan."
Contra: "Swiss air is completely inept at handling a very normal reroute due to weather. 200 displaced people are standing in line. I’ve been here 5 hours and have not heard a word of announcement from them, our questions are rudely thwarted, and they continue to take half-an-hour to an hour per person with uncertain results. Give use new flights or a hotel."
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pro: "Flight is conformable.. Crew was fine."
Contra: "experience at the Zurich airport was not good. They checked our passports 3 times before we got to our gate. Swiss airlines should account for these things when they give options for the connections. we had about and hour and half layover and did not even have time to have coffee or anything before a 9+ hour flight. We just ran from one flight to another and barely made to our flight.."
Contra: "Seats too small. Staff not friendly"
Pro: "Great entertainment system"
Contra: "Leg room space was a bit restricted compared to what I am used to"
Pro: "GREAT SERVICE, GREAT PEOPLE!"
Contra: "We had almost 8 hours delay"
Pro: "The Israeli crew on El Al were very polite and tried to help."
Contra: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Pro: "Food wag good, plane comfortable"
Contra: "Transfer at Zurich"
Pro: "Attention to details from flight attendants"
Contra: "The food was not to my liking except for the crackers, ice cream and water!!"
Pro: "Check in, crew were friendly enough"
Contra: "Worst food ever, vegetarian so called wraps and breakfast. Bland eggs and rotten fruit salad. The fact that when I request a window seat and am told I have one then to find out I don't. Rather tell me that in the first place. This has happened numerous times with swiss. Remote for the entertainment didn't work and although crew said they would reset it they never did. A bit of a pain for a long haul flight of 8 hours...."
Pro: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Pro: "Good service inflight"
Contra: "You have to pay for second piece of luggage flying from US to Asia. Most airlines allow two pieces for these destinations even for economy class."
Contra: "I had a lot damaged luggage!"
Pro: "The Crew was wonderful."
Pro: "The crew on Swiss Air is very welcoming. The food was pretty good and there was frequent beverage service, so you don't get dehydrated like on other airlines."
Contra: "The seats decline fairly far back into the next seat. As a result, some of the passengers got agitated if they do not go with the flow and decline like dominoes. Both legs of the flight we had the people seated behind us kicking and shoving our seats. One gentleman was kicking my seat for a couple hours and made a scene on the outgoing flight. The stewardess addressed the gentleman and explained that I had to decline my seat because the seat in front of me was declined. My knees were jammed into the seat in front of me, so every time the gentleman kicked me, it not only hurt my back, but my knees. The couple behind us on the return flight jumped the line to get onto the flight, kept kicking our seats and then pretended they did not understand when we asked that they stop. I think the pilot should address the issue upfront so this toddler like behavior does not go on. I am not sure if it is common behavior, but not something I have experienced on an American carrier."
Contra: "The lack of food choices. Even if you must buy them tgere should be choices"
Pro: "I like that this plane had more leg room then other airlines."
Pro: "You upgraded me unexpectedly to business class and it was so nice to have some luck and luxury after 6+ weeks of solo backpacking. It was such a lovely experience and I slept like a baby. Thank you so much!"
Pro: "The seats have been much better"
Contra: "The entertainment system is a little old (plugs are not universal), you had to use their (cheap) headsets."
Pro: "most things were good"
Contra: "the passport check process in Zurich was awful!"
Pro: "That I was going to Florence."
Contra: "This was the most uncomfortable flight I've ever experienced. The seats were so narrow, there was absolutely no legroom, and when the seat in front of me was reclined I had even less space. For an overnight flight, it was ridiculous. The planes for the short one hour trip from Zurich to Florence were more comfortable. The food was tasteless and very artificial in its appearance and taste. Inedible."
Our flight was canceled and had to stand in line for 3 hours and 11 minutes to get on a flight to Florence Italy for the same day. They couldn’t get us to Genoa for 36 hours and had to go through Rome no direct flight. We will be contacting customer service for compensation for a hotel stay in Florence and train tickets to reach our destination Genoa Italy.
Delayed flight, it is noticeable airplanes noticeable aged
Both airports totally understaffed. Awful experience.
same as from LUX … professional, nice.
They canceled our flights but they flew anyway.
Great flight Will go again!
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "This Transavia Airlines is not good at all."
Contra: "Many things cheaper does mean better."
Pro: "Boarding was efficient and the crew were nice."
Contra: "the seating is horrible. it was the tightest seating I've ever experienced."
Pro: "Terrific hot breakfast in bus. class"
Contra: "Window did not darken like the others."
Pro: "The crew was very kind"
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Pro: "Friendly crew"
Contra: "Can’t think of anything"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "Too hot inside the aircraft"
Pro: "No delay and nice staff"
Pro: "Friendly crew"
Contra: "KLM lost one piece of my luggage"
Pro: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pro: "The crew"
Contra: "Seat comfort"
Pro: "The crew were really helpful with people who had tight connections because of the delayed flight"
Contra: "I wish they had WiFi"
Pro: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Contra: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Contra: "Transfer point needs upgrade."
Pro: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Contra: "Flight departed 35 minutes late"
Pro: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Contra: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pro: "Everything excellent. Comfortable seats in business."
Pro: "Food was excellent, frequent and filling"
Contra: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Contra: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pro: "Delayed flight but staff apologized as for safety reasons."
Contra: "Very late arrival"
Contra: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Pro: "Very friendly staff"
Contra: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pro: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pro: "Loved the service...everything was excellent"
Contra: "The bus class seat was a bit narrow at the feet"
Pro: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Contra: "The entertainment was quite dated and didn't have new movies etc"
Pro: "Crew service"
Contra: "Flight delayed."
Pro: "The staff was fast and curteous."
Contra: "There is not anything to complain about besides the usual discomfort of travel."
Pro: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Contra: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pro: "We love the flight all the way"
Pro: "Overall very nice flight, even comes with free drink and snack"
Very helpful and welcoming crew, good food in fair quantities, enough space for the legs. Surprisingly good quality for a "lowcoster".
Fly Dubai really need to communicate better with the customers when there is a problem.
Take too much time to get cpnnection flight. Did not get enough time toget refresh even for going rest room it is not enough time. For wheelchaor person like me face too much trouble. Idont wish to go next time in emirat and fly dubai. Not sugest any senior citizon to fly with this.
Pro: "Booked through Kiwi.com and tried to cancel the tickets. kiwi.com is the worst ever travel agency. I wouldn't use kayak going forward, will use google flights. Thanks!"
Contra: "Stop showing results from kiwi.com and the likes."
Contra: "Charged me 330$ for 1 baggage I don’t know for what and supervisor very rude."
Pro: "It flew and landed fine"
Contra: "Food was cold and dry. In flight entertainment did not work. Crew was rude. Seats recline was very limited. Bathrooms were not clean."
Contra: "Seat was very nice for me this time"
Pro: "Nice crew"
Contra: "The waiting time in the cold area just in front of the door of the plane."
Pro: "The colors of the plane and the relaxed uniform"
Pro: "I don’t know but plan looks a little bit big we had it more room. Crew was very nice even they can’t speak urdu Pakistani. But over all it was good. Thanks"
Contra: "If you can try to hire atleast 1 bilingual person who can speak their local languages, like urdu pakistani hindi or any other language."
Contra: "Reduce the fare"
Contra: "I'm only 5'4" and felt like a stuffed sausage in those seats. I've never experienced such little leg room and I don't know how taller people even sit in those seats. 90% of the screens were not working at all and were burning hot to touch. Also, what's up with the spray they use along as they walk along the overhead storage bins (insecticide?). We all had to cover our nose/mouths as they walked by. Will completely avoid FlyDubai for any future flights."
Pro: "The route is better vs. Air Astana. Shorter by flying over Kyrgyzstan."
Contra: "Boarding in Dubai - waited somewhat 15 mins inside the bus upon arriving to the plane."
Contra: "The food ahould be better"
Pro: "I did not realize the flight was a Fly Dubai plane until I got to the airport. I intentionally bought Emirates Airline ticket so that I did not have to go Fly Dubai. Fly Dubai just plain sucks."
Contra: "Make it clear this is a Fly Dubai flight and not Emirates. I feel deceived and cheated."
Contra: "To Give water to the passengers, Make entertainment free of charge."
Contra: "The crew are extremely rude"
Pro: "Delay times and the connections were worst. Also fly Dubai flight was worst"
Contra: "Was bad experience from Khi to dxb It was waste fly dubai will never fly with them was too much humid my family vomit too much wait time"
Contra: "FlyDubai has really uncomfortable seats!"
Pro: "Ground staff and cabin crew."
Contra: "Flight was over 3 hours late. No reasons provided"
Pro: "Service everything"
Pro: "Staff was great. Smooth flight"
Contra: "Did not want to check my luggage and was 2 pounds over. Now my brand new bag has a 6 inch slash in it."
Pro: "Nothing much. Flight was delayed and no apology was given."
Contra: "The food situation was weird. Only some passengers were given food. Also I didn't see any selection of movies."
Pro: "I like the service.People are very helpful in the airport"
Pro: "Almost nothing"
Contra: "Late flight both from SFO and BOM. Rude stewardesses..."
Pro: "The pilot was great :) I thought he was funny. The hostesses were also quite friendly"
Contra: "The food was plain. The flight was also delayed by an hour without any communication."
Pro: "I loved the shuttle, the boarding and the professionalism of the staff. The entertainment is second to none. It was very cool to have so many options to choose from."
Contra: "There was no snacks."
Pro: "Everything was great"
Contra: "I didnt arrive to manila yet my flight canceled today two time im still in dubai this is not acceptble poorr flight"
Pro: "Plane was under half full"
Contra: "Boarded on time but sat on the ground over an hour with delay. Food not an option, no water"
Pro: "I didn't find anything to like"
Contra: "Every thing is bad and I'll give you the details : 1- the plane is really small and with a full smelly passengers. 2-the seats are really bad and you can literary remove the cushion. under you. 3-bad crowd management from the crew. 4- a half hour delay. 5-a bad takeoff and a really painful landing. 6-they tried to move me because of a family. 7- the AC does not work fully. 8- the food is extremely bad and hard to eat & chew. 9- the luggage took a long time but to be fair that's not their fault. And the list goes on and on and on. I highly recommend to take a different airline."
Pro: "There on time"
Contra: "Small space seats. Charge for everything even water sat on bus on tramas for half hour before boarding. Not good for 6 hr flight."
Pro: "I made it to my destinations (Amman and Dubai) safely."
Contra: "- Airport check-in line was ridiculous. Only two Fly Dubai agents working (1 for regular people and 1 for the crew) - Had to take a shuttle to board the plane. The plane wasn't ready/clean. Had to wait on said bus, packed like sardines for another 10-15 minutes. - Agents in Amman arrived late to the check-in desk and fumbled around for at least 10 minutes finding paper/logging-into the system etc. - MANY Customers stood up WAY before the pilot signaled it was safe. This has to be a safety regulation/problem. Flight attendants did nothing. - The screens/entertainment system on the flight didn't work. Absolutely useless."
Contra: "The flight from dubai to Kuwait was on Flydubai NOT Emirates.. in site was Emirates and that make problems to me cuz i hade to to go to terminal 2 for flydubai !!"
Contra: "The detailes of no survives and every thing that is paid only apear after confermation of booking .. Cheating deals"
Pro: "Nothing. Zero."
Contra: "We stood on a bus for 15+ minutes waiting to board. We boarded, crowded plane with small space, and now my luggage is lost. I paid a lot of money for my business class ticket on Emirates only to have a second flight that was terrible in every way. No one seems to care where my bag may be- I am trekking in 2 days and I have NOTHING to use!! I’ve called every number I can find and emailed fly dubai- each person had shown very little care and not one person can even tell me if my bag left Dallas. Unreal."
Pro: "The only thing negative on my trip is flydubai terminal"
Pro: "i liked the fact that you showed my destination along the way!!"
Pro: "Not much."
Contra: "While boarding a woman was in my window seat and her children were seated beside her. The host asked if i wouldnt mind letting the family sit together.I accepted the request where upon the host suggested a middle seat which i rejeceted and notified him that he just passed by 8 empty seats in business class and since the doors were closed I knew were available. He denied the request, had me stand awkwardly while he checked other peoples tickets for 3 minutes to find a single person who was not seated in their middle seat and was forced to move whereupon i recieved dirty looks for the remainder of the flight and right through baggage claim at our destination. I did Flydubai a favor and gave up my seat for the woman and her family. A hassle free otherwise empty business class seat would have been the appropriate response."
Contra: "You have to even pay for a bottle of water. No food. No curtesy. Made a man pay for giving his seat to someone else. Would not let him sit in the bulkhead seat without paying EXTRA. Even business/first class had to PAY FOR FOOD!!! I regret having chosen that group of Emirates and FlyDubai. Do yourself a favor and stick to Qatar Air."
Contra: "The best service"
Pro: "Easy boarding process, no issues with crew service."
Contra: "Nothing available without a charge, not even water."
Contra: "It is budget so no food, no entertainment. But they even didn't offer water. At least water. Room for legs was too little. Flight it self was good and on time"
Pro: "Excellent service all around, much better than the Air Asia experience. Excellent complimentary food packet was a surprise."
Contra: "Entertainment system is a mess. Even if paid service, the touch screens do not work and worse, they are energy inefficient with the screens HOT to the touch. Doubt they make any revenue to recoup the investment."
Pro: "The staff was very helpful."
Contra: "It's a pay for what you get kind of airline, but that is to be expected. Overall good."
Contra: "Delayed for nearly 4 hours, no reason given, no staff visible to talk to, nothing offered to us."
Everything fine apart of the airport staff in Izmir ,about the airline nothing bad to say .
I liked that we could pre order and pay for meals. Crew was super efficient and got everything exactly right and of course we didn’t even have to ask it was all super seamless I wish other airlines would do this.
Contra: "They wanted to charge me for water in Euros, though the flight left from Istanbul and I only had Turkish lira with me. So we tried credit card, but credit card machine didn't work on any of my three cards. So they kindly brought me a free cup of water after all."
Pro: "Flight was on time."
Contra: "Check in line was very long and boarding was very unorganized."
Pro: "The crew in the aircraft were good but the ground services were poor"
Contra: "The ground staff should respect travelers. And they should look to customers satisfaction more"
Pro: "Nothing really"
Contra: "The airline should at least provide a snack. It's 4 hrs of travel."
Pro: "The crew was good and smart"
Contra: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Pro: "Good value/price ratio."
Pro: "The price"
Pro: "The crew doesn’t smile! The economy seats are narrow, with the same ticket price I can fly with a plane with infotainment"
Contra: "Though it was a one hour flight At least you could offer passengers water or coffee plus a smile would do make us feel relaxed."
Contra: "Check IN desk, unprofessional and rude employees. Felt discriminated. Never again will travel with this company."
Pro: "Took off on time"
Pro: "Really easy experience - friendly, organized, on time and a great price!"
Contra: "If it was on time. Over an hour late."
Pro: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived early and the airplane had availabilt"
Contra: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived very early and the airplane had ava"
Contra: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
Pro: "I may never travel with this airline"
Contra: "I hate traveling with this airline I couldnt sleep or rest During jurny the sttaff we were disturbing , there attention was how to purchase there meal and do there busines with out thinking about the thime and the passangers condation The tiolet was in abad condation and i couldnt use it"
Pro: "The flight was ok"
Contra: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."
Contra: "Pegasus Airlines service is so poor. We've waited for hours to check in. Your website did not clearly declare that the ticket did not have a luggage allowance. I have paid in total 70 Euros to check in my luggage. Innaddition to that Pegasus Airlines lost my luggage. Overall a terrible journey"
Pro: "The tickets were relatively inexpensive."
Contra: "However, for comparably-priced flights within the United States, we would have been given a snack and two beverage services on a four hour flight. This was international (turkey to spain) and we weren't given anything. We couldn't even get water without paying for it. Definitely one of the worst flights I've ever taken."
Contra: "Food is not for free"
Contra: "Very slow check in. Unhelpful and unfriendly crew"
Contra: "Landing was very rocky"
Pro: "Ontime departure and arrival. Friendly crew. Comfortable."
Contra: "Not the fault of the airline but I travel a lot and I've never seen so many rude passengers."
Pro: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more if needed and never fly with them"
Contra: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"
Pro: "Not much"
Contra: "Oh wow there’s a long list: -flight was late -no food or drinks were offered -seats were dirty -plane was dirty -staff spoke very limited English -every single food we ordered was “sold out” -credit. At cpayments we’re not accepted -toilets were not clean I could continue but the above suffices."
Contra: "I was unable to cancel the flight. I was on a work trip followed by a vacation, the vacation got cut short and I had to cancel the flight, unfortunately there was no way to cancel online and due to the nature of my job I cannot make phone calls to the states. I was not expecting a refund just an easy way to cancel the ticket online."
Pro: "The staff was friendly, efficient and professional. The plane was clean, and the flight on time. Was my first time to fly Pegasus, but will definitely do so again."
Contra: "The boarding process was unorganized and a bit frustrating."
Pro: "It got me there safely"
Contra: "No free drinking water and it wasn't that cheap of a flight to say it a budget airline."
Contra: "Almost one hour delay to board and take off!!!"
Pro: "Not worse than any other low cost airline. Check-in went smooth, planes are new and cabin personal was friendly."
Contra: "Boarding was delayed due to late arrival"
Pro: "I'm actually surprised about the flight. The pilot was good and I think he was a pro. For a budget airline, Pegasus was good."
Contra: "We had only problems with the delayed luggages. The boarding was not on time but I don't think it's a big deal because we arrived almost as scheduled. No entertainment at all and comfort was not a priority but it's okay since it's a budget airline after all. But it would be better if they consider comfort of flyers even if it is a budget flight because flying is a serious thing and can cuase a lot of anxieties to begin with."
Pro: "Did not like anything about it,"
Contra: "My luggage is lost I am in Erbil just me and my passport !!! Hello no compensation no sorry !! Just fill a form and put your name and bye !!!"
Pro: "Good price, times of flights worked for what I wanted"
Contra: "Transfer between flights was on a short timescale and I received several warnings from pegasus about delays at the airport, because of this I purchased a fast track via their site. This was a total waste of money as there was only one Peterson dealing with fast track and long queues, this meant that ordinary queue was dealt with faster."
Pro: "Reasonable for the price paid"
Contra: "It is impossible to get an invoice. I have sent emails to all available addresses but I've get nothing till today."
Pro: "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"
Pro: "Liked their flexibility and welcome agent was serving us."
Contra: "Miserable experience. This was flight was diverted to Kuwait due to weather. We were told we would be taking off a few hours later. Then we were told that we would be given a hotel room for the night in Kuwait. In the end, we all just waited around in the Kuwait airport for hours without any assistance from any airline representatives. I wound up having to book another flight, as the Pegasus delay was 13 hours (even though other flights were departing to Bahrain much earlier)."
Pro: "No problems at all, everything was OK and most important, on time"
Pro: "It's not the first time I fly Pegasus the flight is good and I know low cost don't offer free meals but on my booking it was written meals on both flights. So I don't know who to blame the website or the airline but I was too tired to ask them."
Pro: "It is fine. It gets you from point A to point B."
Contra: "It's almost outrageous that they don't give you water."
Pro: "Staff was super friendly and efficient."
Contra: "The smallest leg room I have ever experienced! Flight was 30 min late, with no explanation...but we had a long layover so didn't really care."
Pro: "30 minutes late leaving Denzili, but otherwise fine. Denzili airport and easy airport to navigate."
Pro: "Nothing in particular"
Contra: "Payment options suck! Did not know ahead of time that nothing is offered free of charge!"
Pro: "They got me to my destination... eventually"
Contra: "Oh, boy. First, this flight was super late and they wouldn't admit it. I went to the gate at boarding time, and the staff rudely pushed me away, saying I misunderstood the gate number. I double checked, and no, that was indeed the right gate. This lasted until the airport announced the final boarding call for my flight, and people started lining up.Then the staff had to admit that this was the right gate and the plane was just late. We didn't start boarding until way after the announced time (which they didn't bother to update on the screen until it passed. Extraordinarily disorganized. Second, the flight crew was loud and kept the lights turned way up on an overnight flight. Everyone around me was trying to sleep, and they were woken up by the crew yelling "DO YOU WANT COFFEE?" 5 rows away. Even when they finally dimmed the lights 3 hours into the flight, they kept the Tv's on, so the flashing advertisements prevented me from sleeping restfully. Third, you have to pay for coffee and tea. Who does this? They also begin their flight with loud, obnoxious music that jolts everyone awake (see above for this being an overnight flight). Overall, only choose this airline if you're okay with being kept forcibly awake and you don't mind the flight being late. Oh, and you have 2 euros to pay for simple tea."
Contra: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Contra: "Not even refreshments or a glass of water, almost all flights were delayed, no entertainment, lousy experience..."
Contra: "There was no entertainment and no food"
Contra: "I booked my flight throw kayak.com. After that I got scam emails with my information, book number, direction, and my name asking for more money! Witch mean that our information is not secure ."