Boarding crew should be knowledgeable; Buses seats are more comfortable than Qatar air ways..
It’s difficult to understand whether it is quatar airlines or Indigo Airlines
The flight was great. As far as the food is concerned it would be great to get little things like salt, pepper a small cube of butter (when bread is provided) with the meal.
There was a 7 hours delay and the airline did not arrange any accommodation for an overnight stay at the airport.
Everything is good and will manage
Right now everything good
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Good crew. Nice flight. Newer equipment."
Contra: "The transfer process was a little burdensome."
Pro: "Crew friendly it's my son favorite"
Contra: "Seat selection and little needs comfortable for young kids with mothers"
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "Sevaral bathrooms available. Flight attendant wotj good attitude"
Contra: "Boarding process"
Contra: "Toilets needs air freshener as so many passengers use them."
Pro: "was the seat super comfort"
Contra: "if the have variety of food provided will be better"
Contra: "Poor service and flight was dirty"
Pro: "Great service & very comfortable lie flat business class seat for this red eye flight."
Pro: "Excellent-18 hour flight but Qatar really looks after you. Crew amazing and food is pretty good."
Contra: "Be aware! "When customers purchase tickets they are paying for transportation for the specific class designated on their ticket and not for specific seat assignments. Seat assignments can never guarantee." This is what they emailed me when they did that to me on my pre-selected & confirmed seats!!"
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Contra: "No complaints so far so good"
Contra: "Same as above."
Pro: "So many movies to spend flight time with great crew"
Contra: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Contra: "The TSA agents broke my phone and tried to hide it in a secured package with another of my electronics. I questioned why 1/3 phones were in secured and the others were not. I was told to not open the bag until I reached my destination. Lucky I opened it after I cleared security to find that the face of the phone had been shattered with glass shards sticking out, I bought this to the crews' attention and was told to send an email to a random email for the airlines and that the incident would be investigated later. So basically I was given the brush off. Worst experience I have had while flying."
Pro: "Hotel to freshen up was great idea"
Contra: "Visa took forever. Ended having only 2 hours at the hotel"
Contra: "Food wasn't good"
Contra: "The aircraft was changed and passengers were required to check in their hand luggage, yet remove their electronics from their hand carry. In my case I had several electronic items which I had to carry onto the aircraft and store awkwardly which created a major risk of my camera and laptop being damaged in the process. This is not the kind of service I expect from Qatar Airways, especially considering the exorbitant ticket prices."
Pro: "Doha to hyd was good. Crew was courteous."
Contra: "Even after online checkin. Just to drop the bags it took 1 hr. The thin old black lady at the baggage drop off counter was very partial in treating people. She allowed a black male take 27.8 kgs but asked us to adjust our bags when we had 23 kgs. Also if the passenger is allowed to carry a laptop bag, according to her training and theory she only knows 1 shape and does not recognize a back pack which has only the laptop. I travelled several times in Qatar, but never had this kind of experience."
Contra: "The flight attendant dropped a suitcase on my head when I was sleeping. I had terrible headache, nauseous, and dizzy with some really uncomfortable neck pain. The staff tried to get me to take medicines that I could not read for nauseous but I would not. They said they were prescribed by a doctor! What doctor. The flight was the longest worst ever! 14 hours - nothing to eat or drink! In addition, the head flight attendant said the baggage compartment over my head was a problem as it opens all the way down and bags fall easily out. The bag was easily 30 pounds and landed directly on my head. I suffered a concussion."
Pro: "The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore"
Contra: "Delayed for 4.5 hours. Extremely bad customer service"
Pro: "Not much really."
Contra: "The air craft was old, I was sitting on the exit row and the screen was loose and the window on the exit row was leaking. The food was bad and the service was poor. The flight attendant kept on forcing things on me rather than asking me what I wanted."
Pro: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Contra: "The sandwiches are a little dry and movie selection a little limited."
Contra: "Crew nice alway take care customer"
Pro: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Contra: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."
Pro: "We enjoyed the comfort, food , staff and entertainment."
Contra: "The queuing for check-in, luggage control and plane boarding was much too long, 1 1/2 hrs +. The online check-in couldn't be used."
Contra: "Probably the best flight crew I ever had the pleasure of being with."
Pro: "Everything, great airlineevrething"
Pro: "Crew professionalism"
Contra: "Food: at best a B+ Laptop Wrapping at gate: very slow process Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Contra: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"
Pro: "First of all, I want to preface this by saying that virtually every airline is better than the major ones working in the US (American, United, and Delta), and Qatar Airways is amongst this number. The entertainment selection was excellent, the best of any flight I've ever been on. The flight attendants were excellent, again, much better than those on American carriers (I am American, FYI)."
Contra: "The food was terrible. Of course, we know this about airline food, BUT I have been on Qatar Airways flights with GOOD food in the past, so I know it can be better. Also, I sat in the baby section, which also happens to be where they put long-legged people. This is no one's fault, but suffice to say, do NOT sit next to 4 5-month olds for a 15-hr flight! Interestingly, since all flight attendants were women, about 50% of the flight did listen to them since there were many conservative Arabs onboard from Qatar or Saudi Arabia (i.e., those who are taught not to listen to or respect women). This made for some frustrating sites to witness but it's obviously not the airline's fault. Poor women!"
Pro: "Nt bad"
Contra: "Attendants were skiving at the back"
Pro: "Crew Service"
Contra: "If a customer has not ordered Vegeterian / Special meal earlier, the crew doesn't carry any extra meal."
Pro: "Staff were polite and helpful. Flight was smooth and on time. Overall very good considering length of flight and difficulty of accommodating such a large crowd for such a long time."
Contra: "Meal service was very disappointing. 16 hour flight with one meal at the beginning, one meal at end, and a small, rather unappetizing hot pocket like sandwich in between? And snack offerings were ice cream, potato chips, candy bars and a few apples (ran out of apples). Need more healthy options. There needs to be a more full meal/snack offering around the half way mark if you are going to keep people from grumbling."
Pro: "The flight crew was great. They were very kind."
Contra: "The biggest problem with my flight was it was very crowded so it was hard to get comfortable for such a long flight. I wish I can afford first class but I can't."
It's such a disgrace that you thed kayak didn't email me to inform the cancellation flight from cluj on the 7th. I've spent a night at the Hilton hotel in cluj for which you should pay and also lost a say work. Also did 2 covid test te sister me 100 euros and pain. I am writing form Istanbul on the 8th wating to board to Miami flight TK0077. I expect you to have the decency and reimburse all the extra costs that were caused by you not the Turkish aireiles. By email the survey demonstrate that you had no idia about the cancellations. Shemful indeed. Please don't put your incompetence on the Turkish aireiles You can call at 786-285-6755. Thank you Adriana Manari
I've traveled with all major European airlines, Canadian and United States. Turkish Airlines is my favourite by far.
Very bumpy ride with lot of turbulence. However, the flight landed 25 minutes early, which shortened the time.
This was the worst meal I ever had on a flight. It was undercooked pasta with unflavored tomato paste. Horrible.
Pro: "The crew ere very attentive."
Contra: "Everything was great except that I find I have little taste for Turkish food. I as see this as my own failing, not the airline's."
Pro: "food is really bad, people are not taking social distancing seriously"
Pro: "The crew was attentive"
Pro: "Great experience, beautiful people, always smiling ant there to help you."
Pro: "Everything was great."
Pro: "Staff is the best, very accommodating."
Contra: "It was an old plane so not much comfort in business class"
Pro: "All the pieces to have provided an excellent experience were there, but they didn’t come together. It was nice to get some food, and the movie choices were pretty good."
Contra: "Hot, like super hot, in the aircraft. It was horrible."
Contra: "Connecting flight wss unreasonably late and they lied about luggage being loaded onto the flight. One of the bags is completely missing in the system. Waste of time and too much trouble"
Pro: "Entertainment was good."
Contra: "Seat was moved into a middle seat. I was very uncomfortable for the flight. Crew member granted someone else seat change before mine and i asked first. Very upsetting flight."
Contra: "It took over an hour for Business class bags to come out. Not sure why I paid for business class if they don't know to offload them first in Dubai. Really ruined the first experience with Turkish Air."
Pro: "I always enjoy Turkish airline flights but lately the quality of food is not as it used to be. Flight entertainment is excellent and boarding was smooth. Getting luggage at the airport was quick"
Contra: "I wish food would be better"
Pro: "Great to watch live sports. Loading was fine. Food terrible. Staff ok."
Contra: "Istanbul airport is so overpriced, crowded and small."
Pro: "The flight was comfortable and the entertainment was good."
Contra: "There are not diverse food choices"
Pro: "We did not like anything about the flight."
Contra: "We did not like anything about the trip to Houston from Istanbul. To sart with, we were told by Turkish Airline staff to go to the gate more than 1 hour EARLIER than the flight to Houston. Once we arrived at the gate, we were told "I cannot help you with anything about your flight. That is another department" and we to wait our turn and wait for someone to take us down the jetway. We waited for 75 minutes (1.25 hours) until after EVERY OTHER PASSENGER was on board. The flight attendant was unresponsive to us, talked down to my husband and me in a way that was insulting, rude, demeaning and very nasty. When another passenger complained that he did not get the seat that the attendant just changed for him, FOUR flight attendants helped him - one person got on the phone with someone (I don't know who), another went down to his seat to see where he was sitting. Yet another came and tried to explain why they couldn't help and finally a fourth tried to speak with another attendant on board. Whether or not his problem was solved, I don't know, but this was in the middle of our conversation (with only one attendant, I will add), and so his attention was taken away from us and put on him. Our seats were changed from seats closest to the bathroom to the middle of the plane. My husband cannot walk so 14 rows walking was not possible. I will say that finally, it took three volunteers who offered their seats to us to sit near the much needed bathroom. Regarding being seated near the bathrooms, when we asked for an aisle chair (that they told us they had on board) we were told to "stand there. we will get one in around 10 minutes). And, the wheelchair was sent all the way to the BAGGAGE CLAIM and NOT GATE CHECKED, when we arrived in Houston, we can clearly see the frame is bent, the wheels are out of alignment and the brake is also bent out of shape. The wheelchair is a custom made chair just for my husband. We will be sending Turkish Airlines the bill for a new chair if it cannot be repaired. I hope you can see to address these problems. I am not hopeful it is not normally like this for Jews who wear their head coverings. We would welcome a further conversation about our experience in hopes that others do not have the same one we did. Vivian and Henry Blum"
Pro: "Never got the chance to actually try it."
Contra: "I was penalized because of a political issue between USA and Turkey. I couldn't get the visa to travel there, and despite that I couldn't get a refund. I am 1k with united air, and will never include THY in my plans."
Contra: "I had a 22 hour layover. On the website, Turkish Airlines advertises they cover hotel rooms for anyone with a layover exceeding 15 hours. However, it's impossible to get a e-visa to allow Americans to leave the airport to take advantage of this. There is one hotel inside the airport, however it's extremely expensive and booked well in advance. While the service was decent on the plane, inside the airport the TA employee's were very rude and not at all helpful. So be prepared to spend the night on the floor or an uncomfortable bench. Won't fly on this airline ever again."
Pro: "Flight was on time, flight attendants were great, food was good, flight was comfortable."
Pro: "Food, boarding"
Contra: "Tight seats"
Pro: "Extras provided - eye mark, socks etc"
Contra: "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"
Pro: "One of the best airlines. The Boring team in Cluj was really pleasant and courteous"
Contra: "No subtitles in foreign languages"
Contra: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Pro: "Turkish Airlines had new planes with a decent amount of leg room between the seats."
Contra: "I booked the seats really early and did not book the last row before the lavatory, but that's where we were assigned seats."
Pro: "Business class experience was delightful"
Contra: "Indian and Pakistan movies were missing from entertainment channels"
Pro: "All went well with security and boarding."
Contra: "Rough air and turbulence"
Contra: "The food was low quality and delivered in a demeaning fashion."
Pro: "The crew looked after the children on the flight giving them coloring books, milk and little things I noticed. Therefore the children on the flight didn't fuss a lot therefore they didn't disturb the other passengers"
Contra: "My flight was delayed, and the wrong gate was initially listed for my connecting flight, causing me to miss my flight. I asked to transfer to the next flight, but the staff there argued with me and refused to do so, saying I must purchase another ticket. I was forced to purchase a visa, go through passport processing, and purchase a new ticket that cost nearly as much as my entire round trip ticket from the US. I then had to pay to stay overnight in a hotel and had to make alternate arrangements to meet my hosts when I finally reached my destination."
Pro: "The boarding and the time taken was all fine."
Contra: "The food was served really late because of which I got a headache."
Pro: "Good food, very polite and attentive staff."
Contra: "Seat cushions lack comfort and the legroom is not sufficient for a average size person."
Contra: "Delayed yet again"
Pro: "On board cabin crew service"
Contra: "Chaotic boarding with no preference or acknowledgement of business class or premium level passengers."
Pro: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Contra: "TV screen very far from the seat and could only interact with it via the remote control."
Contra: "They don't speak very well English"
Pro: "Flight itself was comfortable even though it was very full. Good, well maintained airplane. Great pillow and blanket. Somewhat hard seat. Love the newspapers they give us to read - what a selection."
Contra: "Istanbul airport really lacks seating for its passengers in the general areas. You need to sit in a restaurant to rest your feet as waits are quite long between flights. Another problem is the lack of internet for passengers without Turkish cell accounts. This should be corrected. Finally, lack of water fountains in the airport is also a problem."
Pro: "Reasonable good food by airline standard. Good entertainment options."
Pro: "I really like the food and the crew members. they all were very kind and nice to us."
Contra: "Did not fly"
Contra: "Board on tarmack..steps...steps..carrying carry on soo difficult..no one to help..not good at all!!!"
Pro: "Brand new aircraft. Onboard wifi and live TV. Good food. This is one of the routes where Turkish feels need to compete."
Contra: "Chaotic boarding procedures in Istanbul airport."
Pro: "There were a lot of very good experiences with Turkish Air. I was pleasantly surprised how friendly and courteous the staff was. Overall, the trip was a pleasure. I would fly with Turkish Air again."
Pro: "Same as above"
Contra: "Same as above"
Pro: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Contra: "Nothing. Everything was great"
Pro: "I didn't like anything! Extremely disappointed and not planning to fly with Turkish Airline again. I been flying with Lufthansa since April 1993 twice sometime 3 times a year and I don't remember ever being annoyed, disgusted, treated poorly and rudely and disturbed with any of their flights as I was on Turkish Airline! Ms. Meryam was the rudest human being/ female I met so far! Extremely rude , unprofessionally and very unfriendly Ummi G. Gunturk"
Contra: "I didn't like anything! My seat was broken, didn't move , the seat arm was broken , TV screen was broken and the crew didn't have the curtesy to even bother to upgrade me to a better seat. Instead the dumped me to the second to the last seat all the way in the way which the seat didn't work either. I been on the broken seat with my neck braces around my neck on (due to a neck injury) for 11 hours and the crew didn't give a damn about me!!"
Pro: "Crew were exceptionally warm and pleasant, and made me feel more than welcome onboard."
Contra: "This was one of the worst days of my life, health-wise, so it could be that my observation of the passage of time was somewhat distorted, but Turkish did everything either slowly, or more slowly on this day. First, name two things on a flight line that are wheeled, movable objects. Did you answer bus and plane? Well done. So if both bus AND plane are theoretically mobile, why then must I endure a long walk AND a long bus ride? Boarding was an hour-long event, probably due again to inefficient ground services. I fell asleep and woke up twice before it was over."
Same chicken dish twice on the same flight - not so good.
Food was absolutely terrible…old plane.. small seats
Well I guess more flexibility from terminal to terminal and close to the gates. Thanks
Lufthansa is the worst airlines ever !! Very unprofessional I then booked another flight back to Dubai on Emirates
Pro: "Crew excellent"
Contra: "Need to invent seat u can lay flat in"
Pro: "Fabulous Stuart’s."
Contra: "1h of delay .... is inadmissible for the price what we are paying for the tickets..."
Pro: "Crew was super professional and friendly !"
Contra: "Little to no overhead cabin room to stow by my bag so had to place under my feet."
Pro: "Crew was thoughtful"
Contra: "Seats were uncomfortable and the food was not worth eating"
Pro: "a320 was comfortable"
Contra: "All great"
Pro: "Worst ever"
Contra: "Poor service"
Pro: "Flight on time"
Contra: "UAL sucks, as expected."
Pro: "the flight from Frankfurt to Chicago was delayed by an hour. we have missed our connecting flight to Omaha. We were at the gate 8 minutes prior to departure, but United closed the gate right before our noses. Not cool. Horrible experience. My guess is that United has given our seats to someone else. After all United did the same thing to use once before. We will not travel United/Lufthansa again."
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Pro: "Crew. Courteous, engaging and supportive, of-course with a smile."
Contra: "Nothing on this flight"
Contra: "My luggage was lost. But that can happen with any airline. Lets wait to see how long it takes to get it back to me."
Pro: "Easy boarding. Nice crew. Good leg room"
Contra: "The seat was so hard and my seat back was broken so I could not recline. I paid extra for these seats and it was not comfortable."
Pro: "Generally like Lufthansa service - have been flying the airline for 15 years+ Pilots are always excellent"
Contra: "Every flight (to and from India) seems to have the chicken option run out. Why not order accordingly? Had a bad seating experience. LH.com showed that I had completed the boarding process. But when I went to the counter, my seat was changed without my consent (to a worse seat), and I was told that the online process wasn't complete!! Then the website should say accordingly. It's really annoying when this happens. I think the ground crew in New Delhi duped me. At one point, my call button for my meal was ignored for ~30 minutes on the plane. And then I was told there was no more chicken, and handed a veggie wrap. One wonders whether I could have gotten chicken 30 minutes ago!"
Pro: "Your crew is amazing."
Contra: "Chaos at the gate, TV displays facing the side wall instead of the waiting area, we couldn’t see anything. Need more organization in line. Also, why there is no charger on board for cell phones? No TV entertainment or music or anything. It was clearly lacking the sophistication and class of Lufthansa."
Pro: "It’s nice that Lufthansa still gives food onboard"
Contra: "My Lufthansa flight left with 1hour delay"
Contra: "Horrible experience. Stranded for 3 hours inside stationary flight, 4 hours in a long queue. Very very poorly managed. I slept on a chair in the cold weather. Atleast make arrangements for bad situations, apparently I was booked on another flight but they made me stand in a 4 hour long queue to find that out. Kiosk outside showed I was put in no flight. One of my worst experiences and rest assured if I’m given a chance I will never choose Lufthansa again."
Pro: "The movie selection"
Contra: "They ran out of food- I didn’t have dinner on that flight. We were almost 2 hours late to Dubai. I was irritated to say the least."
Pro: "Crew, condition of planes, food all excellent"
Contra: "Connection at Frankfurt bad. Had to be unloaded from plane and put on buses and dumped at terminal. Extra 25 minutes plus customs and ran to make connecting international flight. They have a HUGE opportunity for improvement in the way they move people in Airport."
Pro: "Lufthansa is amazing!"
Pro: "The entertainment was good."
Contra: "Many things. Starting from the online/mobile check in process via United airlines. I was not given any other option but to check in through the United website. On that website I was not allowed to check in for my Lufthansa flights and i was stuck with seats I did not want in my 2 long intercontinental flights. This has happened before. Lufthansa has no option to check in online if my first flight leg is united. This is a very big drawback and also the reason I would not prefer to fly Lufthansa again. United is bringing the quality down."
Pro: "Food was good and that is all I can say was good about that flight"
Contra: "The male Stewart was very unprofessional by commenting out loud that I was too fat for the seat that I was assigned. The lights in the plane kept going off and on along with the video. I could not understand the pilots English. I was not allowed to get out of my seat as much as I wanted. I was very upset and disappointed on the male Stewart attitude."
Pro: "This was our first time flying with Lufthansa and it was our favorite airline so far!! The flight attendants are why our experience was so great, they are so kind and helpful"
Pro: "Excellent service. Everybody from the crew up had smile. Very good atmosphere. I would definitely fly with up guts again"
Contra: "I'm 6'2 230 seat was tight for me but that is it"
Pro: "Attentive crew. Smooth flight!"
Contra: "All good"
Contra: "Leg room on the 747 was ok. The service was average considering i had to keep asking the staff to atore my son's insuline medication in a cool place, they said they cannot at 1st but eventually they did. The entertainment system had to be rebooted 3 times during the flight which takes 15 to 20 minutes. So it took 3 hrs to finish the movie. The connection flight was a bit redicilous, 1 hr to walk to the other terminal in frankfurt, the 1 hr flight delay , the boarding was like a zoo, no initiative to take control and organize the boarding, the elderly and the children and crammed withe other passengers.."
Contra: "No major issue."
Pro: "The crew was great and loved the pre boarding with my children."
Contra: "That had to be the most uncomfortable flight to France I have been in. There was no leg room at all."
Pro: "I am 6'1 so I wish could have afforded 1st class, but I am grateful to the desk staff who made sure I was as comfortable as possible. Great movies. Good food."
Contra: "The tightness of the seats!"
Pro: "On time arrival and departure along with crew attitude and general high service level."
Pro: "Good staff, comfortable seat"
Contra: "The transfer from one Lufthansa flight to another"
Pro: "everything was amazing,i love this airlanes end every year fly with them! Thanks!"
Pro: "United is a good partner to Lufthansa. I like United. It was a quick flight, but a good one."
Contra: "Bathroom was at the back of the plane and the drink service was slow so I had top wait overt half an hour to use the bathroom; I was in row 4."
Contra: "Entertainment was VERY poor - The overhead TVs were glitchy and hard to watch. I purchased Wifi but it never worked. didnt have anything to do.."
Pro: "The seats were comfortable (economy), headrest excellent. Crew especially hospitable. Good food. It was nice to be offered drinks and food without extra charge, including alcoholic drinks ( even though we did not drink on the flight). I appreciate that Lufthansa does not charge for checked bag, food etc and hope to fly again on Lufthansa."
Contra: "Having to pay for seat reservation ahead of the flight. I did not understand how seat selection would work and wanted to be sure my husband and I were seated together. I think I paid extra fees unnecessarily. It would be helpful to have better information."
Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."
Pro: "There are some lounge seats for sleeping. There are power ports next to these seats"
Contra: "€5 for a Fanta in the airport. Food choices are limited and expensive. Next time I'll buy food in Sweden. Shockingly, it's cheaper"
Pro: "Everything about Lufthansa is amazing, and I wish all airlines could perform the same way Lufthansa does. The service is incredible, unlimited free drinks (including wine, beer), great movie choices, and plenty of room. Whenever I go to Europe I try to fly Lufthansa because they never disappoint. Wish American Airline companies were the same!"
Pro: "Got to try the new premium economy - which was fantastic. Loved the foot rest, added space, and comfortable seats. The crew was wonderful and it made an 8 hour flight go by quickly."
Contra: "There was a last minute plane change, with resulted in a lot of confusion and unhappiness as we boarded. For those of us who checked in at least a day in advance, the loss of a window or aisle seat was troubling. Even more frustrating were the parents who requested a bassinet seat, were confirmed for that seat at check-in prior to arriving in Munich, and then being told that there were no more bassinet seats. Also, only one row was opened to scan your ticket and board - which made the process very slow and frustrating."
Contra: "My whole experience with Lufthansa/united was horrible. We booked our tickets on kayak and it was a Lufthansa flight operated by United. When we went to check in at the united counter they told us there was no record of our flight even though we had printed our receipt which had confirmed ticket numbers. It took over 30 minutes for them to figure out they needed to call Lufthansa to get the ticket transferred and in the end blamed us for not doing that ourselves before the flight! I thought this was insane as I have flown with multiple other airlines and never had this problem. And then once it was fixed for the way there we still had problems again on the way back. Never flying United/Lufthansa again."
Pro: "This was a very new plane and had extra leg room even in coach."
Contra: "The are bin delete, and we go to plin and after siting, the change for in other ercraft. Big delay."
Pro: "Price is good"
Pro: "The crew"
Contra: "The kosher food"
Contra: "there was a problem with special assistance on the connection flight. Nobody was waiting at the end..."
Pro: "The food was good and so was the price of the airline ticket."
Contra: "Boarding was chaotic. There was no organization as to the line."
Pro: "I was seated next to my fiancé. We were separated on Blue air."
Pro: "Everything was perfect"
Contra: "More drinks less food at night flight for short destination"
Contra: "We had a delayed flight from Mykonos to Athens and the airflight company did nothing to help us."
Contra: "Food, not in time."
Pro: "Efficient. It was a very short flight."
Contra: "Offer of Wi-Fi."
Pro: "Comfortable airplane, organized crew and fast boarding operation"
Contra: "I asked for a vegan meal when I ordered a ticket and did not get one. I needed to ask and explain myself and it was not so nice. At the end I got it, thanks to the attendant"
Pro: "Plan crew , pilots , services on plan and cleaning"
Contra: "Land crew , airport , and airline disorganized I wanted to complain about crew member , But she will not give her name or ID number, And when I snap a picture she calls the police , Her bag was inside her shirt and she will not revile"
Pro: "The flight attendant was welcoming at the door and the service was done efficiently."
Contra: "The tv monitor at the airport never bother to inform the passengers which was the boarding gate. After asking other passengers we deducted the gate number. The boarding was like a cattle drive bordering on a stampede since Aegean Airlines didn’t bother to divide passengers by groups, so people rushed to be first in line. We waited standing with our carryons for over 45minutes. Nobody knew what was happening or when they will start boarding. Naturally, when we finally got on board people where blocking the aisle because Aegean didn’t bother to board from back to front as it is usually done. The flight attendants were sweet but their English was almost unintelligible. My brother works and I worked for major airlines and have never seen anything so disorganized and unprofessional."
Pro: "Everything was on-time, easy, and fairly quick."
Contra: "The legroom."
Pro: "Although they were at the right size snd weight. I was skipped dinner."
Contra: "Disembarkation via buses. Not great."
Pro: "The employees were very helpful and friendly. Food was not worse than what one can expect of an airline (about as “good” as a US airline’s, which is not a high standard to beat). The plane seemed recent and clean."
Contra: "The major problem was the lack of detail on their luggage policy. I am sure they can show the text clearly warning me about the fees for bringing a piece of luggage per person, but I missed it. Therefore, they charged me $35 per person for their registered bag. That’s probably how they “beat” their competitors’ prices. If you include the fees in your calculation, this might still be a good option, but make sure that you read the fine print, or be prepared to pay as “extra” what many airlines offer as basic."
Pro: "Plenty of legroom. Professional crew. They offered food on a relatively short flight. Very pleasant experience!"
Pro: "Evrything was good"
Contra: "No entertainment on that flightes"
Pro: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Contra: "Food could be a bit better."
Pro: "We enjoy flying with Aegean, very good treatment for families with kids."
Pro: "on time, they were aware that we came from a connection and took care of everything. pleasant flight."
Pro: "I love flying Aegan - it is always comfortable and pleasant. Due to my own mistake I didn't order a kosher/vegetarian meal, which is why I rated the food "N/A". On flights this short there are no entertainment options which is fine I suppose :) overall, this is one of my favorite airlines to fly! Thanks!"
Contra: "too many fussy babies crying and screaming."
Contra: "As something that seems to happen pretty much constantly with Aegean... the plane arrived late and was delayed... which also in turn caused me to miss my scheduled bus to Jerusalem... but... what can you do... not everything is in our control unfortunately... I hope one day that the airline will organise itself and get things running a bit more smoothly.... Also... there was a meal on the flight but not option was given to those who are vegetarians to request a special meal at time of booking or later on while managing the booking... this was a bit unfair in my mind that my only option was a pasta and meat sauce meal so I did not get to eat... also... within my Star Alliance menber account I am listed as a vegetarian meal... so it should have been automatic just as it is on Swiss, Lufthansa, Etc... when I fly with them."
Contra: "about 50 minutes late"
Contra: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Contra: "Delay 1 hour and 20 minutes at departure"
Pro: "Great experience"
Contra: "They should work on their airport staff a little."
Contra: "it has nothing to do with aegean air but security at the flight was poor - we found out that by mistake my friend left a knife in his hand bag and it was not found untill we unpacked and saw it at home!!!"
Pro: "On time. Space. Great team."
Contra: "Not serve my food things I am asleep .Not all announcement in English"
Contra: "after boarding, we were stuck sitting in the plain for 2 hours because of a technical problem, and Aegean was trying to use the situation to sell us water! no water was given to us, also- no useful information about the status of the problem."
Pro: "Friendly staff."
Contra: "Warm soda."
Pro: "Clean, smooth, on time"
Contra: "Food was not interesting"
Pro: "Checkin and boarding was fast. Short flight; only one and a half hours."
Contra: "Food was minimal."
Pro: "every thing was ferfect"
Pro: "Hmm. Not much to like here. They made RyanAir look good."
Contra: "Bought the ticket for Aegean Air flight. 1. Couldn't check-in online. 2. Waited in line at the airport, was not in the system, finally a ma smasher figured out our ticket was with Tarpon airline, found that deal and waited in that line. 3. Was told we had to pay for the suitcase.... Hmm. I thought that was one of the reasons we were paying 4 times as much as a RyanAir ticket. 4. On the return fight couldn't check-in online. 5. At the airport we were told to go the Aegean desk. 5. At the Aegean desk we were told we had to pay for the suitcase again, had to cross the airport to do that. 6. Finally found that desk, not called "Aegean" like we were told, but "GlobeGround" 7. Plane was delayed. 8. At the a Athens airport we were told Taron shouldn't have charged us. What's going on here?"
Pro: "Quick and direct flight."
Contra: "There wasn't any food or snacks. The airport was a bit chaotic."
Contra: "Same as on the flight to Larnaca"
Pro: "Clean Elegant Polite"
Pro: "cleen quiet and beutifull crew"
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Pro: "The plane size & comfort was excellent. The staff were very friendly"
Pro: "Information sharing by pilots and crew. Economy class leg room is good."
Contra: "All good up to the level"
Pro: "The crew was professional & friendly"
Contra: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pro: "The crew."
Contra: "The time between flights."
Pro: "The socks offered in business were comfortable and nice looking. The red wine was good."
Contra: "The food was just average and the seat not too comfortable"
Contra: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Contra: "The plane is so old..,"
Pro: "The crew and the timing were ok"
Contra: "The seats were uncomfortable"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "Boarding was very slow."
Pro: "Crew was nice and friendly"
Contra: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pro: "Just the cabin crew being nice"
Contra: "Punctuality KLM is always late"
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "They considered my reguest of vegiterian food."
Contra: "I have no complaints."
Pro: "Entertainment options."
Contra: "Service was poor, seat did not recline, and the food was terrible."
Pro: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Contra: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Contra: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Contra: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pro: "The crew was efficient. Flight left on time. Food and wine served."
Contra: "No entertainment."
Pro: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Contra: "No complaints about anything."
Pro: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Contra: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pro: "Interior of the plane was clean. Smooth landing."
Contra: "Pilot did not avoid turbulence"
Pro: "Professional crew. Good boarding."
Contra: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Contra: "infotainment was down. Lost my luggage the flight was delayed"
Contra: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pro: "Food was just fine, movie selection very good"
Contra: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pro: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Contra: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pro: "Good Experience"
Contra: "Nothing much"
Pro: "Friendly staff, good service and on time departure/arrival."
Pro: "Delayed flight but staff apologized as for safety reasons."
Contra: "Very late arrival"
Pro: "The staff was very helpful and professional. Promp response to calling for attention."
Contra: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pro: "Good flights. Good prices."
Pro: "Decent seat size. Sorta slept the whole flight."
Pro: "Seats were comfortable"
Contra: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Contra: "I don’t like the limited choice of drinks on these short KLM flights."
Pro: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Pro: "The flight was great."
Pro: "newer plane, good staff"
Contra: "need better and more food options, more often"
Contra: "OLD OLD plane with hard seats and tiny screens"
Pro: "Timing & efficiency. Good food though only a sandwich."
Contra: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Contra: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Contra: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Pro: "I was upgraded to Buisness so, no complaints"
Contra: "No Marlboro light cigarettes on the duty free shopping cart"
Pro: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Contra: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."