Găsește zboruri ieftine către Shanghai

Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"

Pro: "Friendly and great service. Flight attendants like their job. Food was good. Flight on time"
Contra: "More legroom"

Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"

Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."

Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."

Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."

Pro: "Comfort and space"

Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"

Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."

Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."

Pro: "Flight on time, good service, helpful staff"

Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("

Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."

Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"

Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"

Pro: "Luthansa flight was very good. On time, and best quality"

Pro: "Everything was great overall. Flight wasn’t full, so I had some nice extra space for the long flight."
Contra: "Sat on the tarmac for two hours before take-off due to snow and ice. The flight itself was fine. Deplaning in Shanghai sucks. Economy class had to wait inside the plane while business class was let out and shuttled first because the plane parked out away from building and we had to walk down steep stairs and then ride a shuttle bus to the building."

Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."

Pro: "Very good service.."

Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."

Contra: "crew was not friendly"

Pro: "free upgrade to business class :)"

Contra: "It wasn't Lufthansa"

Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"

Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."

Pro: "Nothing."

Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."

Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."

Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"

Pro: "Efficient boarding. On time departure."

Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"

Contra: "The food could be better. The ravioli option very oily ."

Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"

Pro: "Plane was clean and service was great."

Pro: "good atmosphere at the terminal"
Contra: "Workers at the stores in the airport. The money confusion. best to use credit card not euro... a bit sneaky giving a euro and getting back Polish moneys..."

Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."

Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."

Pro: "It was perfect"

Pro: "The flight itself was fine."
Contra: "Getting to LHR early for. 6:30 am flight was no use since they don't have any departing flights between 11pm and 6 am. So we were stuck in the lobby for hours until ticket agents arrived at 4 am. There was one open coffee shop however. Then we waited for security to arrive at about 4:30 am to get through and it was quite a slow shake down. One through there were no restaurants open until 5-5:30 am. The flight itself was fine. Facilities at Frankfurt were minimal with toilets offering only one stall each. While standing in the long queue a lady and her young daughter were rudely ushered out by the male custodian for cleaning, and then it could not be used for another 10-15 minutes."

Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."

Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"

Pro: "The flight attendance were nice."
Contra: "One of worst EU to US flights ever. Food was Ick, entertainment?? (even if you paid for the premium the choices were bad)."

Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."

Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."

Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"

Pro: "Good in-seat entertainment"
Contra: "Uncomfortable seats Mediocre Food"

Contra: "delay on boarding time-problems with the aircraft"

Pro: "Everything went fine."
Contra: "n/a"

Pro: "I like the service in general. Everything was great and the flight attendants where very helpful and kind. The food was good and the entertainment had all types of movies, music and games."
Contra: "There is nothing to dislike"

Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Contra: "Friendlier crews"

Pro: "Very nice airplane and pleasant crew"

Pro: "Services is good ."
Contra: "Food can be better"

Pro: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Contra: "I flew economy and all was good and appropriate to the level."

Pro: "The crew was professional & friendly"
Contra: "Food was terrible honestly, entertainment system didn't work on 1st flight."

Contra: "When its rain we shouldn’t walk to the air plain"

Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."

Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"

Pro: "Customer care was super supportive"
Contra: "Inflight sandwiches"

Pro: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "The crew is really welcoming"
Contra: "The seats are too narrow and a bit too hard"

Pro: "Good for both."
Contra: "Bigger seats."

Contra: "We had 4 hour delay causing a stop over at 3am. So yeah"

Pro: "Nothing"
Contra: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."

Pro: "Nice aircraft"
Contra: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Pro: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Contra: "Not having to walk outside in Edinbur4gh to board the flight."

Pro: "Just the cabin crew being nice"
Contra: "Punctuality KLM is always late"

Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Pro: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Pro: "All good"

Pro: "Best airline in the business quick efficient and outstanding service What else can you say"

Contra: "Still waiting to board after missing this connection had to be booked on another airline"

Contra: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."

Pro: "Everything was clean and well organized."
Contra: "The flight was delayed 1 1/2 hours."

Pro: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contra: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Pro: "Fast boarding"
Contra: "The entertainment system wasn’t working for the whole 10 hour flight."

Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Pro: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Contra: "there was no lounge close to our departure gate"

Pro: "Good service onboard, good food. On time."

Contra: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."

Pro: "Service, technology"
Contra: "Could not print by boarding card and was not allowed to board in Amsterdam"

Pro: "Good information and helpfil boarding."
Contra: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."

Pro: "On time"

Pro: "Very friendly staff"

Pro: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Pro: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Contra: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Contra: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Pro: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Contra: "Nothing to be honest . All positive."

Pro: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Contra: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Pro: "great choice of entertainment content, friendly crew"

Contra: "Long stop over at Schiphol. Too Long!!!!"

Pro: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Contra: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Pro: "The cabin crew were fantastic and funny"
Contra: "Tiny seats"

Pro: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Contra: "Quite bummed that the flight didn't have wifi / USB):"

Contra: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"

Pro: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Contra: "Nothing​"

Contra: "seats on Jet air flight are very uncomfortable"

Pro: "USB charger!!"
Contra: "Already perfect!"

Pro: "average crew. very empty plane with not many passengers. Seats seem average"

Pro: "timing, safety, captain take off and landing"
Contra: "squeezed chairs like low cost flights luggage damage found upon arrival and no-one to handle this but to return back into the residence country Aeroflot office to request the claim !"

Pro: "The bording was quick and easy. There was enough legroom."
Contra: "There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness. As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip."

Pro: "Great gifts for children! However, there was no food for kids - apparently, I was supposed to request it in advance. This is something new, and I wish we were notified as soon as we purchased the ticket. We flew to Moscow in Sept. 2018 as well, and child's meal was provided without special requests."
Contra: "When I bought the ticket, it looked like 2 seats near the window or wall, but in reality there were 3 seats in the middle. The flight was comfortable but not what I expected. If I knew those were 3-people seats, I would've picked something closer to the front of the plane."

Pro: "Great service and amazing crew"
Contra: "All good!"

Pro: "I was able to move to a better seat with extra leg room."
Contra: "Boarding — the plane doesn’t come to the gate. Everyone got on a bus and got driven to the plane. Then we stayed on the bus for almost 20 min. Inflight entertainment player was terrible. The screen was not working well. I gave up on it. No coffee service because of minor turbulence."

Pro: "Cabin staff sometimes curt and unfriendly."
Contra: "Public announcements garbled and hard to understand."

Contra: "They didn't give the yellow cards that every traveller need to fill out. So when everyone got off in Shanghai we had all the booths busy with people trying to fill in the papers. All other airlines just give those papers while people are still in the airplane."

Contra: "This is the second time I've been doing follow-up flights It's a nightmare you're not professional at all. It's my last flight with you You need to be ashamed you're not just wearing a card to sell I'm going to sue you You give a short follow-up flight. It is impossible to get the flight. You do not update the distance from gate D to gate F I got stuck in the field until the next day without the suitcase and all the people I had arranged with them in Shanghei I could not meet You should be ashamed"

Pro: "Crew was wonderful"
Contra: "I did not like that My luggage was not delivered straight to Moscow It made my trip to Belarus complicated"

Pro: "friendly crew. great onboard food. 8hr flight."
Contra: "nothing"

Pro: "The check in was very friendly even in the face of some problems for the computer to process my green card , we got good seats with more leg room , we very much appreciated!"
Contra: "Our Luggage did not arrive in NY , we had only 1/2 hour to change flight in Moscow, we had to run to make the connection , and I was worried that our luggage wont make it, sadly I was right !"

Pro: "Very professional pilot and nice crew."
Contra: "No entertainment."

Pro: "Staff was very nice."
Contra: "Boarding at the gate was very good, but check-in at the counter was extremely slow - we almost missed the flight."

Contra: "It was very cold on the flight. And they only serve drinks at the one meal"

Contra: "Very rude staff checking in the bags. My bag got lost, so here I am in Romania, on vacation without any clothes and toiletries."

Pro: "Very comfortable flight no layover. TV worked well."

Pro: "I liked my long flight because I had an isle seat with no one in the middle. I liked the up to date movies"

Contra: "I use Kayak for almost all my ticket bookings and never in a million years would have thought that booking would ever go wrong! What I have experienced yesterday was a true night mare of my life! When booking a ticket through your app in the list of travelers my mom and me have the same last name and almost the same name. When putting in MY information it auto selected my mom. Because the difference is only one letter in the first name I didn’t catch it and processed my purchase 5/17/2018. There was no “Check your name, check your birthday” page, just simply took me to confirmation page and that’s it. Yesterday was the day for my departure, when about to board my plane at the very check in I handed my passport and heard the worst news ever: booking was done under a wrong name! I couldn’t believe it. No one would help me, I couldn’t get in touch with Kayak, I couldn’t get a hold of a third party company either, I called Moscow and stayed on the phone with them for 2 hours trying to prove that it’s me flying and not my mom. Money was taken out from my account, my email is attached to this purchase, my bank account proof was also not enough. I wasted over $900, didn’t make my flight and worst of all I know that should there been a “confirm your name and birthday page” on kayak app none of this would have ever happened! I was crying my eyes out, the lady at the check in was yelling at me like I am a lier, I was begging them to honor my ticket but they couldn’t do nothing because of your mistake people! I had to travel back home to NJ (from jfk to my house its a 2 hour travel), I booked another ticket not through your website anymore but through your competitor, I had to pay premium since it’s last minute $1300!!!! I am so disappointed there are no words. I almost fainted yesterday from the anxiety! Never again!"

Contra: "Luggage was lost!"

Pro: "seats were comfortable"
Contra: "my meal request did not make it to flight, and the substitute food i received was very poor"

Pro: "The service in the flight."
Contra: "I had problem with entertainment system because I could see any images on the screen and they couldn't fix it. For 12 hours flight it was not fun."

Contra: "Old/poor entertainment system. The crew was rude pre-departure, and were not very clear/didn’t speak English very well. The food was ok, but very bad on the Moscow- Hanoi portion"

Contra: "Unpleasant staff lost luggage- we were two days in Shangai without lugage"

Contra: "The flight was mostly older Mainland Chinese people that tend to be a bit rowdy crowd. In this case so much so that they did not allow to sleep or watch a movie comfortably. Several of them stood when landing even before the plane had slowed down. I understand that these people do not know the rules but I think is responsible fo the crew to enforce the rules. I have had the same situation flying Delta and United and in both airlines every time something like this happens the crew comes to put order. This is for comfort and security of other passengers."

Pro: "This was my grandma's flight, and she said it was good (as usual she doesn't complain and is positive)!"

Pro: "...."

Contra: "Flight attendants weren't friendly and couldn't speak English."

Pro: "Great service, comfortable cabin, tasty snacks"

Pro: "Again, the in-flight experience was pleasant. I will definitely use Aeroflot in future, and has already recommended it to my friends."
Contra: "However, the Sheremetyevo Airport could use some improvement, especially the airport space management which needs to be streamlined. First, for international transfer, a big crowd had to squeezed into a small space and wait for security check. Secondly, there are too many shops in the waiting areas, and the passengers had to compete for space and sit on stairs, while the internal air quality was quite poor which became more severe in summer. Thirdly, the toilets need a complete re-vamp. It was not a pleasant experience to use toilet."

Contra: "My seat entertainment unit did not work. My kid did not get a goody bag because they were out of it by the time they reached our seat - and sane thing happened on the flight out."

Pro: "Halal meal service was great."
Contra: "Aeroflot always looses luggages, they lost my luggage as well, posted it to my apartment after two days."

Contra: "There was only one food option. Sound on my tv station was broken."

Pro: "Nice plane, crew, food, entertainment. Nice price, too."
Contra: "Holy hell, they are late. On a clear day, the board was littered with delays, gate changes, and cancellations. We were three hours late both outbound and inbound. Moscow airport leaves much to be desired as well. Not my first choice of a place to spend six to ten hours."

Contra: "The baggage was LOST!!!!"

Pro: "The service and the crew were amazing. The cabin crew were incredibly caring and kind. Thank you for such such an outstanding experience and genuine care."
Contra: "I couldn't even think of anything that could be better. Everything was excellent!"

Pro: "The employees were great to work with!"
Contra: "The food...even in Bus class was a little ehhh. Also on the transfer from Moscow to Milan....Our bags weren't transferred with us. The agency that works the lost luggage cases was except, however 2 days without fresh clothes is terrible on any account."

Pro: "On time,new airplanes."

Pro: "Good crew. New airplane. Good meal. Comfortable seat"
Contra: "Sukhoy SuperJet is very noisy. Seats might be wider. Tickets might be cheaper."

Pro: "Food much better than other airlines."
Contra: "Several passengers got up as the plane was landing. Even one opening the overhead storage area and no one of the staff said anything. I am sure they are tired of people on China bound flights breaking every rule possible， but I think it is dangerous for the person standing and other passengers. Thy should be more strict enforcing safety rules."

Pro: "The crew was friendly"
Contra: "The flight was late The service was very slow"

Pro: "Cabin crew remained courteous although the flight was full with Moscovites returnees. The seat and leg room was adquate."
Contra: "The food was not to my taste. I disliked drinking wine in a paper cup."

Pro: "No vegetarian options. Pre-order was complicated and it didn't work as I didn't have it on board. Comfortable seats, but so clean. Not so friendly crew. Had 2 hours delay and no information on why or when we were going to departure. Overall, it was Ok. You get what you pay for it. It was a cheap flight."

Pro: "space between seats"
Contra: "food crew support"

Pro: "On the way to Moscow there was no "kids kit" awailable on the flight, but the crew apologized, and it was ok."

Pro: "I was pleasantly surprised at how new the airplanes flown were and the attention to safety. I had had an impression of Aeroflot as flying older and less comfortable airplanes."

Pro: "I regularly fly between East Asia and Europe, and have taken Aeroflot almost every time for a year now. Their business class equals that of any other major European carrier. Their food and service is right on par with other European carriers. The planes are new and clean. Staff is efficient, and generally friendly. Aeroflot has a certain negative reputation but I have had very good experiences only."
Contra: "The connection is Moscow is a great break up of the long haul flight but I wish you didn't have to pass through the grumpy security people. I once had to change my flight time but I found it was very hard to reach Aeroflot by telephone. Probably best to reserve through an agency who make the changes for you."

Pro: "On time, inexpensive fares, & friendly flight attendants!"

Contra: "Small plane and no entertainment. Food is bland and meal options not changed for at least 3 months. For a frequent traveller that is bad."

Pro: "I've flown SAS a few times and have always been favorably impressed with the service. On this flight we booked the "bare bones" fare and paid extra for checked bags and extra-legroom seats. The overall cost was still better than most other airlines."

Pro: "The crew was very attentive."
Contra: "The seats are tight and uncomfortable. Emirates and Singapore airlines have much more space in economy class. They also have better food. The worst new development is that you have to pay an additional charge if you want to sit together. That is pretty ridiculous for an international flight AND when you have a small child with you. I can see doing that on Ryan air, but that is pretty low for a Scandinavian airline. Scandinavians have a very strong sense of family."

Pro: "The crew was very nice , and very comfortable seats ."
Contra: "Everything was great"

Pro: "Safe polite crew"
Contra: "No entertainment options on plane. Possibly due to 737maxs being taken out of service."

Pro: "The attendants were constantly providing services to the passengers."

Contra: "More room. Not losing our luggage at the end."

Pro: "Crew pleasant, operations efficient."
Contra: "Main course - chicken and potatoes with tomato sauce- was not very interesting, or very Scandinavian."

Pro: "The food was amazing"
Contra: "The seats could have more space"

Contra: "Momondo sold me a so called 'go light' ticket (not disclosed anywhere though) meaning that only 1pc of carry on was allowed! No checked bags unless purchased. Could not see on the price of my ticket that this was the type of new generation low quality tickets. So tired of momondo."

Contra: ""sporty" landing in Washington :)"

Pro: "Thre movie selection was great The crew was great Some of the food (in each meal) was good"
Contra: "Parts of each meal were great, parts were gross $4 for a can of soda? Really???"

Contra: "Forferdelig innsjekking, lang kø, kun en person som skulle håndtere alle. Bag drop aksepterte kun en innsjekket bagasje for 2 personer selv om vi skulle kunne sjekke inn 2 hver."

Contra: "Really rude flight attendant even after we boarded and left late. She was rude to people sitting in the exit seats, rudely demanding attention while she rushed through the safety guidelines. She then very rudely told me I had to pay for what I was trying to order, even though I was reading it off the menu? She acted as if I was stupid because I don’t speak swedish, but she did not speak the language of our destination, and it was a connecting flight."

Contra: "When people lean their seats back their heads end up in your face and you are forced to lean your seat back to make separation from passenger in front of you"

Pro: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Contra: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."

Contra: "Flight delayed and we sat on tarmac for 2 hours"

Contra: "Service was great"

Contra: "SAS is a train wreck. everything they told us was misinformation from the first delay (there were 5 delays, one each hour, before they cancelled) The whole time they would not allow ticket changes while we watched available flights take off for 5 hours. We had no say in the rebooking - they just said wait you will get an email. The SAS workers need to be trained - how about putting up a sign that says "this line for parking vouchers ony'ly" when 300 people are lined up for assistance."

Contra: "Delay and poor information. Staff confused at check in..."

Pro: "At når det bar noe som var mistenkelig så var det ikke noe alternativ, skift fly"
Contra: "Å måtte skifte fly"

Pro: "No comment since very short flight."
Contra: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."

Pro: "Nothing"
Contra: "The crew was terrible very rude and terrible customer service skills."

Pro: "Smooth flight, boarding was seamless."

Pro: "Great crew, on schedule."
Contra: "SAS is packing in 200 passengers in their Airbus 321, so no space and seat comfort like 0. Also make sure you have paid for bags, Kayak will sell you tickets that don't include bags.so double check your reservation. If you are stuck with a ticket that doesn't include bags, call SAS an add bags $35 per bag. Do this at least 24 hours before departure.SAS is the only one that can add the bags, kayak is unable to add bags after purchase."

Pro: "The crew was excellent, the flight from Newark to Copenhagen was on new aircraft A340-300 I believe, it was very nice and comfortable even in coach as long as you have a compact body."
Contra: "That my Silver Star Alliance status got me nothing with SAS, no early boarding, no ability to select a seat until 24 hours before without paying an extra cost, if you wanted a beer you had to pay, this is a no frills airline now, pay as you go."

Pro: "Two complimentary meals in addition to complimentary blankets was very nice. Dimming the lights for sleeping was also nice."
Contra: "They did not enforce the boarding of the back of the plane after first and business class, as a person sitting in the back of the plane it was a horrible boarding experience. Should also board less rows at a time from back to front. Even though the lights were dimmed I couldn't actually sleep, since the lights were turned back on too often to try to pass out breakfast less than 4 hours after we just had dinner."

Pro: "Very helpful crew. Goes out of the way to be helpful certainly in the transatlantic part of the flights. Entertainment is excellent."
Contra: "Food taste is terrible. They did accommodate us in getting vegetarian diet. However, online means to do this was impossible. Choices were not provided when we tried to do seat selection. In fact the web site gave wrong information that there are no meals offered even for the selection of the transatlantic flights. Toll free number calls were put on hold over an hour without success. Eventually chat worked. In the flight segment within Europe they do not even offer water for free. Charging 3 Euros for a small can of water/soda is a rip off."

Pro: "Easy kiosk check in, baggage drop off, good service."
Contra: "No advance discussion about emergency exit row seating requirements, and we were not allowed to even have a paperback book to read in this row. The flight was full and boarded, so not able to change seats."

Pro: "The flight crew was courteous and professional. The seats were comfortable."
Contra: "The flight came in a little late. However, the plane was nice."

Pro: "A female pilot! Nice crew. Clean bathroom."
Contra: "No complimentary peanuts or cookies! Paying for soda or juice. Very tight legroom. Window wouldn't close."

Pro: "Plane was clean, flight staff was friendly."
Contra: "No problems!"

Pro: "Nothing"
Contra: "Tried THREE hours to get a phone picked up to cancel my flight the day before this scheduled flight. My friends booked with Expedia the exact itinerary and were able to reach a human and we're told that SAS always reimburses for cancellations. I finally emailed vayamas/kayak to cancel and 5 days later received a reply that there was no cancellation refund. Apparently Kayak provides a no communication/no refund policy. My travel companion had the opposite experience with Expedia."

Pro: "De-planing"
Contra: "The screaming children. All. The. Yelling. Kids. Also it was an inferno in there. if it's a packed house and customers are standing in the aisles, do us a favor and crank the AC."

Pro: "Waited for us when flight showed up late"
Contra: "Cramped cabin"

Contra: "Older plane with no entertainment"

Pro: "I liked the flight staff were friendly and helpful."
Contra: "The flight was delayed an hour and I almost missed my flight to Lubbock from Chicago. I'm also waiting on my luggage that got left behind due to the time of me catching my next flight. My connection flight was with United Airlines."

Pro: "Movies were good."
Contra: "The quality was not worth the price. I could've taken another airline for cheaper and got better service"

Contra: "Almost absent crew And almost no service. Made flight with United and with United connection. SAS lost my connection, told ME I canceled my reservation. What a mess that was! I could also not reserve any seats online because flight was partner united flight and neither airline would allow me to choose seats."

Contra: "A landing card us required from each non EU passport holder. No mention of this was ever made, and we stood in front of an open customs desk filling out the forms we could have done at leisure during the flight. A lot of other stuff was poor -- seat pitch, no free food, etc. but this was one simple thing other airlines usually do."

Pro: "At least on long-haul flights SAS Plus is quite nice, much closer to business class service than your usual premium economy offering. Real silverware, good drinks, pretty good food, plenty of space and a nice blanket and pillow. The lounge in Copenhagen is quite nice too."

Pro: "Quick, painless boarding process with friendly cabin staff and above average food. Flight was delayed about 15 minutes by a maintenance paperwork (according to the announcement) issue. Not fully booked, so very relaxing atmosphere onboard."
Contra: "Delay"

Pro: "The leg room. The great service and attitude."
Contra: "The food... needs to be improved, even if it means charging a fee."

Contra: "So many delays and lost luggage. The craziest was leaving Manchester. I was supposed to have 30 minutes after leaving security at Manchester and would have done if they hadn't decided to board early. That's ok but then we sat on the plane waiting which resulted in leaving later than the original time of departure and therefore a large run for my connection at Copenhagen. Was badly organized clearly."

Contra: "I lost my luggage!!!"

Pro: "The food was good, movie choices"
Contra: "Little room to move"

Pro: "The plane was new, great seats and staff"
Contra: "Delayed flights, microphone is too fuzzy, hard to understand. Also why couldn't we get 2 or more sodas.. Crazy! The Asian airlines beat you! Very expensive stuff like a small red bottle of wine was like almost $15! Nuts... Very disappointed.. It should be free for the money we pay! Also staff just let people leave their windows open which was crazy coz most passengers are tired from other trips and of course in Europe you can hardly see anyone letting the elderly and children have any first priority boarding or let alone line up. I had my disabled husband and a young active little grandchild... Cathay Pacific, PAL,KAL, CAL are great about priority boarding for the elderly and children. Its sad your company do not have compassion or empathy for families with little children and the elderly population.. They really suffer!"

Contra: "My suitcase was never put on my flight from LAX - ARN, despite checking in 24 hours early and arriving at baggage drop 2.5 hours before my flight. I still have not received my suitcase in Helsinki, and they can't seem to locate it. I am on vacation in Finland and have no clothes, medicine, or toiletries and everyone at SAS and baggage claim have been very unhelpful."

Pro: "Wonderful service! Flight attendants kind and thoughtful. Once in terminal 5 (from terminal 1) a Sas gate agent escorted us to flight since our previous United flight was so late"

Pro: "Entertainment system."
Contra: "Food. In flight announcements were barely audible at times."

Pro: "I requested a gluten free meal and was happy with it."
Contra: "leg room was a bit tight"

Pro: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"

Pro: "Easy boarding, entertainment"
Contra: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."

Pro: "Crew are the best!"

Pro: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Contra: "The seat could have been much better as far as reclining and space. Overall I loved the flight."

Contra: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."

Pro: "Good aircraft, good service, on time, eventless"
Contra: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."

Pro: "I"

Pro: "The rest area"
Contra: "The airport was cold and it should be warmer"

Contra: "Flight was delayed for 4+ hours"

Pro: "The crew was OK, but nothing special."
Contra: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("

Pro: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Contra: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"

Contra: "Only a steward that did not help us with luggage when neede..."

Contra: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."

Pro: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Contra: "Explain me to take the bag on time.it was almost left in the airport."

Pro: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Contra: "See previous"

Pro: "Great crews, excellent customer service"

Contra: "The craft is a bit old. Harsh landing."

Pro: "Had decent room space seats comfortable"
Contra: "My luggage could have arrived for a start"

Pro: "Everything was great"
Contra: "N/A"

Pro: "great food, entertainment and seat comfort"
Contra: "nothing"

Contra: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."

Contra: "My entertainment device did not work the entire flight."

Pro: "Crew was nice, too short of a flight to figure out more"
Contra: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"

Contra: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"

Pro: "Food was good. Crew nice and professional."
Contra: "Landing was not so smooth."

Pro: "Enjoyed my food, especially tasty for airplan fare!"
Contra: "Not enough leg room"

Pro: "Staff"
Contra: "We were 2h late"

Pro: "The free glass of red wine when the plane finally took off."
Contra: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."

Pro: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Contra: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"

Contra: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"

Pro: "The service was very professional."
Contra: "Everything went well."

Pro: "Comfort, food and service are better than average."
Contra: "When stewardess opened overhead locker, something fell on my head."

Pro: "The crew, the service, the food and beverages"
Contra: "The 3 hours delay"

Pro: "Nothing particular"
Contra: "Nothing particular"

Pro: "Smoothness of flight and service"
Contra: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"

Pro: "The crew was Nice onboard But in the AirPort No Good at all.."
Contra: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."

Contra: "Clean. Courtesy of staff on plane."

Pro: "It was a 30min flight not much to say The crew on the ground really took care of us"
Contra: "Na"

Pro: "That it was a night flight"
Contra: "No airconditioning, no food choice, no space."

Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."

Pro: "Seats were comfortable with good recline. Food was good, but not excellent."
Contra: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."

Pro: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."

Contra: "Too crowded"

Contra: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."

Contra: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."

Pro: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Contra: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."

Contra: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"

Pro: "The crew were pleasant and most served with a smile. When I was at the back to stretch my legs, one of the crew asked if I wanted coffee or tea since I was not able to get some sleep during the long flight."
Contra: "I thought the seat seems a bit short but the leg room is ok."

Pro: "Good entertainment"
Contra: "For the continuation of this flight of course I was still in the same seat in the middle and I had signed up and reserved an aisle seat"