Găsește cele mai ieftine zboruri către Tokyo Aeroportul Tokio Haneda

"Excellent JAL!!"

Pro: "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
Contra: "The movie selection could have been much better for such a long flight."

Pro: "The seat was comfortable, the food was delicious and the aircraft was clean."
Contra: "Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore."

Contra: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."

Pro: "The experience was really good. I’ll be using JAL again."
Contra: "Keep doing a good job."

Pro: "Boarding very efficient."

Pro: "Movies"
Contra: "I am satisfied with AA overall."

Pro: "Lots of Leg room"

Pro: "The crew members polite and nice."
Contra: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."

Pro: "The crew were very friendly."
Contra: "The entertainment selection is really small."

Pro: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"

Contra: "Check in and apps stuck in 80'"

Pro: "Good efficiency for boarding an good in air entertainment"
Contra: "Delayed for an hour while already boarded"

Pro: "Everything"
Contra: "Nothing"

Pro: "Nothing"
Contra: "Everything. I will fly out from Narita from this point forward."

Pro: "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
Contra: "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."

Pro: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."

Contra: "No AC"

Pro: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Contra: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."

Contra: "The crew kept accidentally bumping my chair and never apologized"

Pro: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Contra: "Nothing."

Pro: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Contra: "Can’t think of any thing"

Pro: "Flight was comfortable enough"
Contra: "4 stars for food and entertainment as it was only an hour flight."

Contra: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."

Pro: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Contra: "Can't really say anything bad! It was great!"

Pro: "The meals. The attention to service details. The seats are better."
Contra: "Ticket reservation follow up."

Pro: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."

Pro: "Boarding and crew"
Contra: "Lost luggage"

Pro: "Superb services!"
Contra: "I don't think there's anything I didn't like during my journey"

Contra: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."

Pro: "Nice and quick flight, had a free space next to me on plane"

Pro: "JAL doesn't disappoint!"

Pro: "I liked the overall service and professionalism."
Contra: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."

Pro: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Contra: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."

Pro: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Contra: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"

Pro: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Contra: "No food offered, not even a biscuit, only very basic drink selection."

Pro: "The food was excellent and the stewardesses were extremely attentive and helpful."

Pro: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."

Pro: "Food served was actually pretty good."
Contra: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."

Pro: "The flight went well and the 3 meals were interesting. The staff was professional."
Contra: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."

Pro: "Nice people, good food"
Contra: "Old-=fashioned business configuration"

Pro: "The seats were very comfortable, the staff were friendly"
Contra: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"

Pro: "Nothing."
Contra: "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"

Pro: "The airplane and all crevices"
Contra: "None"

Pro: "The food and plum wine. The entertainment packet was nice too!"
Contra: "The folks coughing on the plane."

Pro: "Friendly staff"
Contra: "only drink provided but no snack"

Pro: "Service and polite staff."
Contra: "Not much space between the seats for my long legs."

Pro: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"

Pro: "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
Contra: "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."

Pro: "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
Contra: "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."

Pro: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"

Pro: "crew was pushing , no time in an rush all the time"
Contra: "service level"

Pro: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Contra: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."

Pro: "Singapore airlines never disappoints"

Pro: "Cabin crew were great"
Contra: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."

Pro: "I like everything in Singapore airlines"
Contra: "Nothing"

Contra: "Change the food menu, boring with the same menu"

Pro: "Seats with entertainment"

Contra: "For better leg room in business class go for the bulkhead seats"

Contra: "Cramped seats, no leg room, horrible food, stupid COLD snack!"

Pro: "The crew, their professionalism and wide variety of entertainment."
Contra: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."

Contra: "Very cramped. Worst leg of the journey"

Pro: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Contra: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"

Contra: "None"

Pro: "Seating was spacious, crew was attentive. Boarding was efficient."
Contra: "The food choice was not pleasing to me."

Pro: "Easy red eye flight, just slept the whole way"
Contra: "Singapore airline is always awesome. Crew professional and very caring"

Pro: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."

Pro: "Scoot employees were really helpful, I missed my flight from Singapore to Kochi because by the time the passengers got off the flight and went through immigration in Singapore, the check in counter had closed, and there was no more flights available to Kochi until 2 days later. The employees made sure I boarded my flight and I came home to my sister’s wedding"
Contra: "Kayak doesn’t specify its two separate tickets for my destination to kochi from Honolulu, also they didn’t specify their would be a stop in Japan before the flight reached Singapore. The flights were delayed by a few minutes, which led to me stressing to make it on time to my flights, and I felt dehydrated and nauseous. Also the website doesn’t specify that we will have to purchase meals either before hand or on board, and that the airlines only took cash and no credit card. It was miserable, a whole 20+ hour flight with lots of stress of catching my flight, checking and the checking my baggage, and being hungry and thirsty because I didn’t carry enough cash on me."

Pro: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Contra: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"

Pro: "In flight entertainment systems"
Contra: "I had beef with mashed potatoes but I found the beef was quite tough."

Pro: "Most everything"
Contra: "Crying babies made it tough to sleep the whole flight"

Pro: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"

Pro: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Contra: "It was a 17 hour flight, but they made it bearable."

Pro: "Liked the service"
Contra: "Nothing special."

Pro: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Contra: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"

Pro: "Priority line for boarding and security, reclining seats, foot stand"
Contra: "Priority boarding not available in India, food and food choices and lackluster service"

Pro: "Service was nice."
Contra: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."

Pro: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"

Pro: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."

Contra: "The crew was rude when asking me to window shed."

Pro: "Friendly crew, efficient boarding"
Contra: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"

Pro: "Crew was great. Food not bad for airline food . It was clean."

Pro: "The service, seats, food, drinks and bed!"

Pro: "evening meal was delicious"
Contra: "breakfast was terrible, and not properly heated, risky food handling not acceptable."

Pro: "Good reliable SQ service"
Contra: "I got the seat with communications box on the floor under the seat in front... no foot room :-("

Pro: "Service"
Contra: "Old planes and screens."

Contra: "Headphones were not functioning properly"

Pro: "Food, entertainment, cleanliness of the restrooms"
Contra: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."

Pro: "Great flight amazing service"

Pro: "Crew and boarding were efficient"
Contra: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."

Pro: "No fuss flight but lacking that something extra"

Pro: "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."

Pro: "Customer service and food couldn't be better."

Contra: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."

Pro: "Great service, great experience."
Contra: "I liked it all."

Pro: "Everything is suport wonderful"
Contra: "Price. it's better"

Pro: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Contra: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."

Pro: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"

Pro: "Flight on time"
Contra: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."

"Boarding was straightforward in IST, but security was strict (everyone's passport, boarding pass, and Covid tests were checked and re-checked 3 times within about 40 ft by 3 different sets of TK employees), with a final carry-on bag check with bomb nitrates swab for every passenger. And that was before boarding passes were scanned to step onto the plane. I first flew Turkish Airlines in 2005 and was extremely impressed. (The strict security process for flying to the US was much the same then as now, when they flew from the old Istanbul airport.) I have flown TK several times since and seen improvement, but not at the rate of its competitors, especially in the region. However, for my last trip (with a long leg between IST and LAX) they were half the price of other flagship carriers. Food quality, quantity and variety have declined, although that may be due to Covid restrictions. The lavatories remained clean but at least one ran out of TP & all other paper supplies half way to LAX. A couple of passengers (in economy, with me) took to using the business class lavatories and got into a dispute (real shouting match) with the flight attendants about it. (The passengers were in the wrong and escalating with unreasonable demands, but one flight attendant let his temper get the better of him. I didn't count but it seemed that there were fewer flight attendants on duty, with one being a fully robed "hygiene officer".) They did take Covid seriously, and distributed hygiene kits with masks, wipes, etc. to every passenger. If transiting through Istanbul before a long flight leg, consider using the airport hotel (YotelAir) within the terminal for international transfers (behind security). Reserve a room, as it was booked out when I last flew through. Otherwise, there are few places to sit down or rest once through to the International Transfers area."

Pro: "The Airplane was good and the crew was very helpful."
Contra: "The route from Bucharest to Istanbul could be shorter and the way from the airplane to the airport could be through the jetway not through the uncomfortable buses."

Pro: "The crew did their best. The company, the policies, the times ... a different story."
Contra: "Stop boarding pets on a transatlantic 11.5 hours long flight - if the owners are nuts (although they swear they love their pets) air companies must be more responsible. The first air company that will refuse to cabin board pets will be my only company to fly for the rest of my life. Sometimes, saying NO is the right answer."

Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."

Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"

Contra: "Free wifi"

Pro: "I didn’t like anything. The plane wasn’t on time for the connecting flight so I lost my transit."
Contra: "Flight coordination should be better"

Pro: "Check in staff was very nice Crew on board not so professional Food was ok"
Contra: "Seats not comfortable Limited movie selection Flight connection time too long"

Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"

Contra: "Dismal customer service"

Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"

Pro: "Better than all others at this time."

Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."

Pro: "Always excellent"

Contra: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."

Pro: "Nothing"
Contra: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."

Pro: "On-time departure. very polite and friendly staff and we got there fast!"

Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."

Contra: "The flight arrived late and Tipton Long to depart."

Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"

Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"

Pro: "The food was so bad"
Contra: "The service horrible"

Pro: "Our flight attendant were very nice, efficient, and on top of everything."
Contra: "it was such a good experience. I liked everything"

Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."

Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."

Pro: "Smooth ride"
Contra: "Lack of air conditioning made it hard to breathe coupled with cramp seating made it unbearable"

Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."

Pro: "The planes I flew in were very clean, comfortable and in great condition. I enjoy the seat space and comfort, good entertainment options with great quality entertainment system. The meals were also decent and we were even fed sandwiches on a short flight."

Pro: "I definitely recommend Turkish Airlines because of the services offered and customer service."

Pro: "Excellent service, staff and food. All flights ran smooth, food and beverages were great and service from the crew was beyond great. During the fight, besides the food and drinks, we had lots of entertainment and games in the tv devices. I will definitely fly with Turkish Airlines again in the future."

Pro: "food"
Contra: "leaving late"

Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."

Contra: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."

Pro: "Everything"
Contra: "Nothing :D"

Pro: "The food was amazing."

Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."

Pro: "The food quality is down. It used to be better in terms of quality and quantity"

Pro: "the crew"

Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."

Pro: "The service and entertainment!"

Pro: "I liked the entertainment options during the flight."
Contra: "1) Since we had a long layover at Istanbul, the airline provides the option to take you to a free hotel to spend the night. I knew this information based on online reviews, but the airline itself never did anything to offer this, I had to walk around on the airport, for like 2 hours I could not find decent help and some instructions in broken English. I had to pay 25 Euros to get mi visa stamped and walk out of the airport. The Turkish Airlines attendant that set up the free hotel for us, walked us to a shuttle that would drive us to the hotel, but the shuttle driver got lost? or something happened that caused for him to drive around town for more than an hour, speaking on the phone loudly in Turkish and completely ignoring us when we asked questions, This got a little scary since we had no idea what was going on, at some point we were in the middle of a dark residential area, and listening to the driver yell on the phone (god knows what). Luckily a driver came over and guided us to the hotel, but seriously, they should be careful about who they hire for these kind of tasks. (I posted a video on instagram with footage of the guy driving us around in case my family needed to find me)."

Pro: "The food and the boarding was fast."
Contra: "Everything was great."

Pro: "It was nice to receive a meal on such a short flight."

Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"

Pro: "Comfort, good quality meal, on time"

Pro: "Flight was great, booking agents, flight attendants all superb."
Contra: "Airport in Istanbul could use an upgrade. Poor gate directions and signs. No jetways, meaning they bus you out to the plane each time. This adds to time needed to change planes and may be inconvenient for older people who struggle with climbing stairs or carrying bags."

Pro: "Is the number six flight with Turkish Airlines and what an amazing company. Great food, great staff, just an overall quality company."

Pro: "very comfortable seats, flights on time, and good service/food.. enough empty space to sleep laying down if needed."

Contra: "The food caused food poisining"

Pro: "Our flight was great look forward to our next flight to France hope we get great seats again everyone very friendly an helpful"

Contra: "Flight was cancelled"

Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"

Contra: "All god nice flight crew helpful. A well organized flight just what you would expect from a German airline"

Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"

Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."

Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."

Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."

Pro: "So very comfortable with lots of room. The mattress pads for the seats were a nice touch."
Contra: "Food was mediocre."

Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"

Pro: "there is a big amount of space between the rows making sitting very comfortable"
Contra: "lack of ventilation above the heads"

Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."

Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."

Pro: "Smooth flight. Pilots at Lufthansa are the best regarding landing and taking off. I like also a lot that lufthansa flies mostly with Boeing airplanes."

Pro: "Flight on time, good service, helpful staff"

Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("

Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."

Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"

Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"

Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."

Pro: "On time and professional boarding. Comfortable flight and friendly flight attendants."
Contra: "Nothing to say."

Pro: "Very good service.."

Pro: "Food and complimentary drinks (including wine)."
Contra: "Could improve the economy class boarding process (go by sections instead all at once)."

Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."

Pro: "Seat and service on board"
Contra: "It was difficult to watch the movies. Some of them were stuck and couldn't be played. Only after a while they "unlocked"."

Contra: "crew was not friendly"

Pro: "Good gate agent, legroom was actually okay."
Contra: "Missing assigned flight (see previous flight comments), lack of crew service"

Contra: "It wasn't Lufthansa"

Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"

Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."

Pro: "Nothing."

Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."

Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."

Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"

Pro: "Efficient boarding. On time departure."

Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"

Contra: "The food could be better. The ravioli option very oily ."

Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"

Pro: "Plane was clean and service was great."

Contra: "Too many controls during boarding"

Pro: "more than 2 hours spent in the plane which was the reason for waiting at the airport taxi and extra pay."

Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."

Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."

Pro: "It was perfect"

Pro: "I appreciated the advance boarding for families traveling with younger children. Plenty of time to settle in with the kiddos."

Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."

Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"

Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."

Pro: "Most of all."
Contra: "The headphone connection method. It is difficult to replace the headphone w/ your own because the connector is located deep in the headphone compartment and you cannot see it in easily. As far as you use the built-in headphones, no problem."

Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."

Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"

Pro: "It was a decent train ride."
Contra: "Stating it’s a train from the beginning and not having to go from one train station to another."

Contra: "Only a steward that did not help us with luggage when neede..."

Contra: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."

Contra: "Advertised October Pink products but did not have them for breast cancer support"

Pro: "Entertainment programs"
Contra: "New variety of food"

Pro: "NA"
Contra: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."

Contra: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"

Pro: "The crew was very friendly."
Contra: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."

Pro: "Late departure, dirty, staff not friendly."

Pro: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Contra: "Seats were not comfortable, even in Comfort + seating isle."

Pro: "Everything was great"
Contra: "N/A"

Pro: "Food"
Contra: "Entertainment"

Contra: "Check in process running smoothly and better announcement of gate change"

Pro: "Crew and food were great."
Contra: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."

Pro: "The crew was efficient and friendly. The plane took off on time and landed on time."
Contra: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."

Contra: "WiFi"

Pro: "Intranet meant I could watch movies on my iPad"
Contra: "Seats are very uncomfortable"

Pro: "The crew was very careful"

Pro: "DIY snack area"
Contra: "Food and seating"

Contra: "The fligh Washington delay more than a hour"

Pro: "Crew was nice movie selection was good."
Contra: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."

Pro: "Everything. crew friendly and food/drinks the best"
Contra: "Nothing...all was wonderful"

Pro: "Over all pretty good for price."

Pro: "Quick and efficient not lying more to say or critique."
Contra: "Coffee and a bread roll as a snack??"

Contra: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"

Pro: "More experienced, professional crew, better food and service."
Contra: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."

Pro: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Contra: "Business class seats weren’t comfortable and too narrow no entertainment."

Pro: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Contra: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."

Pro: "Staff"
Contra: "We were 2h late"

Pro: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."

Pro: "I liked the food, the crew, the service"
Contra: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"

Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."

Pro: "The friendliness and courtesy of the staff."
Contra: "One piece of my luggage was left behind in Paris."

Pro: "Flight attendant was very nice."
Contra: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."

Contra: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"

Contra: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."

Contra: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"

Pro: "Crew was welcoming"
Contra: "Space between the seats was too small."

Pro: "Getting there on time despite delay"
Contra: "entertainment had very old media and no recent additions. Crew was not very organized"

Pro: "Not much."
Contra: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."

Pro: "All crew I interacted with was great, friendly, and helpful."
Contra: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."

Pro: "The fact that the plane made it to SFO"
Contra: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"

Contra: "bad smell around my seat"

Pro: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Contra: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."

Pro: "Food and service"
Contra: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"

Pro: "Spacing was ok"
Contra: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."

Pro: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Contra: "One bag did not arrive in Toronto, apparently delayed in Paris."

Pro: "The seats were comfortable."
Contra: "The bag did not arrive. It stayed in Paris even though my first flight was on time. Connecting at CDG was a negative experience. Not enough time and unfriendly staff at the security check."

Pro: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Contra: "Can't think of anything."

Pro: "The air France staff were phenomenal. Very professional and courteous. Almost so courteous you thought it was not genuine (however it was)...by end of the flight they made you want to write a letter on their behalf."
Contra: "Seat didn't recline as much as needed and was no in flight entertainment."