Correction it was Doha to BKk I had seating problem. Phl to Doha was a goody
The worst people to deal with in gatar airport after I miss my flight they plam me and 5 people with me after the air plain delayed us from making to the next flight to the people off gater the forner the one you hiar to run the airport they do more damage don’t fly with gatar airlines
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Boarding in Lahore is slow
Pro: "The seating was cramped for a 14 hours flight but the staff was excellent."
Contra: "Food options not always what I was expecting."
Pro: "Amazing crew, super hospitality, conformable sit"
Contra: "non for now, may later after much observations, other than that.. it was a great experience flying with Qatar airways.."
Contra: "Terrible service"
Pro: "The crew was very friendly."
Contra: "Seats can get better."
Contra: "Earphones never connects at my seat either other seat it’s was little hard to watch movies"
Pro: "It was like flying in a Four Seasons but better."
Contra: "Boring movie selections. 80% Marvel films."
Pro: "Great food, great seats, everything was smooth overall"
Pro: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Contra: "Check-in service at Ahmedabad was very bad. The staff there seems to be very disorganized. Took an hour to check-in may be 10-12 passengers ahead of me."
Pro: "Crew is good. Flight got delayed"
Contra: "Food is good."
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Pro: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Pro: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Contra: "Qatar Airways always goes beyond expectations in every detail of its serivices . Always top niche of Aviation company and wonderful travel experience."
Pro: "Everything was great"
Contra: "I advise Qatar Airways"
Pro: "Great crew and front desk"
Pro: "i like the service of qa. its amazing."
Contra: "none at all"
Pro: "Everything was perfect !!"
Pro: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Contra: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Pro: "Super check in, great entertainment options"
Contra: "Cabin crew were not very helpful. Food was average at best."
Pro: "Good entertainment."
Contra: "Very cramped seating."
Contra: "Cramped and full flight with no entertainment. Stewardesses were also talkin too much among themselves."
Pro: "good crew"
Contra: "plane hadn't been cleaned (trash/food garbage in the seat pockets), plane was very hot"
Pro: "A 350 was a very quiet plane, hardly any engine noise. Service was good."
Contra: "Seats were a bit hard."
Pro: "Friendly and genuine staff. Clean plane. Staff were well organised."
Contra: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Pro: "crew is very professional"
Contra: "this plane is really old and junky. other flight times on this route get a much better plane"
Pro: "12 hrs transit must give Hotel, without Hotel it was bad!"
Contra: "More than 10 hrs transit must give Hotel !!"
Pro: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Contra: "I was not given any option regarding the change of my departure flight from Colombo. Originally it was scheduled for 13th 3.25AM and it was brought forward to 12th night 20.20. This caused inconvenience to me and my family to wait 7 hours for the connecting flight to Johannesburg from Doha. When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Pro: "Seat was comfortable entertainment was nice food was excellent"
Contra: "Seats are too small"
Contra: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."
Contra: "both flights had 2 hours delay... also lugages cames with next flight."
Pro: "Business class was wonderful liked pjs, food, seating. Etc"
Contra: "Crew left a small amount of champagn in a glass which fell on me when I was asleep. Crew only offered first meal after that did not offer food only when I requested it. Limited gluten/ dairy free options"
Pro: "Nice crews"
Contra: "No headsets to hear movies"
Pro: "Qatar is quite possibly the best airline in the world, especially on its long haul flights. It is heads above the other two major Persian Gulf airlines. All the employees with whom I dealt were excellent and customer-oriented. The planes between Doha and London were new, had more space than older planes and had an excellent selection of movies and TV shows. I ordered special meals on all the flights, and I was very satisfied. I have been a fan of Qatar Airways since I flew it to Australia in 2011. It continues to do a superb job, even in Economy."
Pro: "Among airlines, theirs is one of the best. The have good leg room in economy, good food, good entertainment, and an excellent cabin staff."
Pro: "2 bag checks allowed and being giv n th option to check in an additional carry on at no charge."
Contra: "Boarding was hodge-podge. Seats are way too close together for a long haul...person's tray in front of me was in my face the entire trip and she didn't bother inclining throughout so had to eat my meals like a contortionist. Cramming more seats into a finite space seems to be what all airlines are doing these days. This of us whom are above average in height are forced to insure a more painful and uncomfortable flight as a result."
Pro: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
Pro: "Flight was on time"
Contra: "No food selection, USB ports didn't work, passenger who didn't want to sit in her assigned center seat created a fuss and I ended up voluntarily moving to another seat. Center seats are really tight, elbows are in the way of all passengers and if you are average height you have to turn your legs at angle to sit which infringes on other passengers' spaces. very uncomfortable. Aisle next to me is so small."
Pro: "Extra room and fast boarding"
Contra: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Pro: "Super comfortable and inflight entertainment was amazing"
Pro: "Leg room"
Contra: "Not sitting in an airplane without AC for 30 minutes after everyone loaded"
Pro: "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. All the Delta agents were extremely helpful, and had great customer service!"
Contra: "Far in advance I requested a seat with extra leg room for a back condition that is supported by a physicians note. The seat did not appear to me to have extra leg room. I was very uncomfortable."
Pro: "It suited the time i could travel"
Contra: "I felt although they said the two attendants were great they were at best mediocre especially the man"
Contra: "The Entertainment display didn't work."
Pro: "Handing by any cap was great to get us on the plane on time."
Contra: "The plane we got on time to board was delayed enough to miss our connecting flight, so delayed another 3 hours when missing the next flight."
Pro: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Contra: "It was so cold! People all over were asking for blankets and commenting on the coldness"
Contra: "I wanted an aisle seat."
Pro: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Contra: "Nothing honestly"
Pro: "New plane with good features. I was very comfortable."
Pro: "The seats are probably the most comfy of all the flights I’ve taken. All the crew was super nice."
Contra: "On my delta app it said we’d have the TVs again but we didn’t have any this time."
Pro: "The crew asked a passenger to move so we could all sit together. It was awesome. :)"
Pro: "Delta is my favorite airline. Smaller planes with two seats two a row."
Contra: "I was told to check my luggage even though there was still overhead bin space."
Pro: "On time, good flight"
Contra: "No power on outlets at waiting room airport, charge 2 dollars for earplugs"
Contra: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."
Pro: "- great customer service - friendly staff - Positive energy"
Contra: "- No room in the seats - No food served on plane - Crowded -"
Pro: "Staff was attentive and pleasant. Seat was comfortable, good knee room. Left and arrived on-time. Good experience."
Contra: "Reclining seats need to either go away, or be built so that reclining takes leg room away from the person reclining. Why should I be punished for a rude passenger in front of me who decides to punish me by reclining their seat?"
Pro: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Contra: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Pro: "comfortable seats enough overhead bin space."
Pro: "Got me to my destination, just not comfortably"
Contra: "Seating is ridiculously cramped and overhead storage is small"
Pro: "Flight ifself was okay once on the plane"
Contra: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Pro: "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s."
Contra: "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight."
Pro: "Crew was nice, the snack was pretty good. Good air conditioning."
Contra: "Didn’t turn off overhead light. It’s usually off most of the flight."
Pro: "Travel got delayed by an hour but we were satisfied by the crew and food"
Contra: "The delay of the flight. Not sure on the reason"
Pro: "No food, no entertainment but the crew were nice and the process was painless. Recommended"
Pro: "I got a good seat from LA to GTA on 1st jan. it was in the front and spacious and I was also served food."
Pro: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Contra: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Pro: "Crew was friendly and helpful"
Contra: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Pro: "I liked that flight time was shorter than expected"
Contra: "no screens, only wify entertainment, app is working only with ios and android. seats don't have much leg room, and not very comfortable. i paid for extra luggage, and they were strict about the weight(had to take any items out of the bag, even that i had one large bag, and one small bag(2nd bag was underweight)"
Pro: "Flight management and service is better relatively"
Contra: "Gate agents are useless"
Pro: "Flights were on time and friendly attendants!"
Pro: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Contra: "Nothing negative to say!"
Pro: "The flight was very quick."
Contra: "They didn't serve us water."
Pro: "I liked the boarding process."
Contra: "Bigger seats are more helpful."
Contra: "Delay over one hour."
Pro: "Very on-time and fast, respectful crew."
Contra: "The airplane was old and with no entertainment."
Contra: "The crew didn't even have the decency to wait for passengers to deplane. They were long gone by the time we got off. I found this pretty terrible service. Oh yeah and they announced the wrong arrival gate too. I'll never fly Delta again. There are better airlines that treat customers with more respect."
Pro: "Movie selection"
Contra: "They want us there at 4:20 for a 6:20am flight but Clear doesn't open until 5. I was through checkin by 4:23. Why bother if one can't get to the breakfast facilities for another half hour plus? Then Peet's had no pastries."
Contra: "At least 10, including my entertainment systems didn't work as soon as we took off. A 4 1/2 hour flight cross country with no entertainment, very disappointing. The crew was very unorganized, they couldn't even figure out how to give drinks and snacks in an efficient manner with initially skipping several rows without asking about either. Seat headrests were not adjustable up and down."
Contra: "Sold us a flight with unassigned seats"
It was great. A bit hard to sleep at night but I bet it had to do with the time rather than with the seats :)
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Nice crew short flight."
Contra: "Not much flight was too short to say"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "They were smiling and very welcoming"
Pro: "Crew very friendly"
Contra: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."
Pro: "S380 nice plane"
Contra: "Food lousy Late leaving Singapore caused much difficulty"
Contra: "Flight was delayed"
Pro: "The crew"
Contra: "The sandwiches"
Contra: "Not sure about booking with flyus. Com- next time I will prefer not to use Kayak if flight is booked through flyus.com"
Pro: "From stevards to comfort, everything was just perfect!"
Contra: "My seat 26A screen was freezing and movies rebooting. So I moved to a different seat"
Pro: "Direct from SJC, not crowded"
Contra: "Guy in front of me was reclined whole time and very little room like that."
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: ".Fast, professional and comfortable"
Contra: "Touch screenes on displays"
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Boarding was fast. Crew was good. Comfort level was good."
Contra: "The requested meal was not delivered. However, the crew bring it from the extra they had with other classes."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Food was good. We were served well and often"
Contra: "Bumpy ride. Design of aircraft had all the restrooms clustered in the same spot leading to long queues forming. Headsets were of poor quality, couldn't hear the movie dialogue well at all."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Pro: "Very good travel , good airplain , and good kosher food"
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Contra: "Didn't happen yet."
Pro: "Once onboard the flight was excellent and trouble-free. The crew were efficient and pleasant to passengers. I must give a big credit to Lufthansa for its great on-board entertainment system and good quality screens."
Contra: "Boarding in San Jose: For the first time I saw a Lufthansa person physically checking the weight of cabin backage at the gate. This was was not very pleasant experience as he approached us asking questions why we had so much cabin baggage, when our children were in bathroom and assumed me and my wife had 4 pieces of baggage, when we had 1 each and then left without apologising."
Contra: "Overall okay. Boarding was substandard"
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Nothing was extraordinary."
Contra: "Seat comfort. Entertainment. Toilets far from the premium zone. Meal choice. Wine choice, headset. All sub par compared to other airlines in the premium economy space. In particular, Qantas is much much closer to business class than to economy class in it's premium economy product. Lufthansa is just not delivering value to this segment."
Contra: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."
Contra: "I asked for my shopping from my magazine several times. Food is beyond bad.....it is absolutely horrible."
Pro: "on time departure"
Contra: "seats from Kiev to Munich were terribly uncomfortable. Food is very bad. After what the luftansa pilots i will never fly Lufthansa ever again. Our outgoing flight was a nightmare and destroyed our short vacation"
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Contra: "Announcement system sound quality so poor we couldn't hear the onboard announcements. Our flight attendant was not very friendly and he continued to address us in German even after he was aware that we were English-speaking (he spoke perfect English so that was not the problem). He didn't offer brandy to anyone on our aisle after dinner, even though I heard the attendants on other aisles offering it."
Contra: "Frankfurt Airport--is head and shoulders the worst airport in the World. We will not be flying there again. Some dumbass at the airport thought it smart to remove the push carts. Took us one hour to get from our arrival gate to our new departure gate...horrible. They need to build a new airport. Frankfurt is horrible....we will never fly there again."
The service on board was wonderful.
Contra: "Smallest plane ever. Absolutely no leg room or overhead space."
Pro: "The flight back to Columbus made up for the flight from CLT to SJC."
Contra: "This was a multi city, round trip starting out of CLT. My connection was way too close, and we missed the connection due to a mechanical problem. The lines to get vouchers were super long, and the hotel was not the best. It was way after midnight when I got to the hotel, and I did not feel safe staying at a Quality Inn. I had to walk to my room outside, and had leave in the morning in the dark as well. I was traveling alone. Please put your passengers in a better hotel, closer to the airport. I did not expect that from American Airlines."
Pro: "Flight attends are very friendly."
Contra: "Running out of bin space by Group 3 is just wrong."
Pro: "It didn’t happen"
Contra: "It didn’t happen"
Contra: "The crew, the whole experience,"
Pro: "Easy check in and boarding"
Contra: "Flight was delayed 45 minutes while sitting on runway"
Pro: "delivered as expected"
Contra: "drink cart earlier and more often"
Pro: "Comfortable flight and was able to get a couple hours of sleep in."
Pro: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Contra: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Contra: "Baggage claim took over an hour. Wasted so much time."
Contra: "Another delay on second segment of cross country flight — this time for maintenance issues that were never fully explained. took off an hour late from DFW."
Pro: "Good service."
Contra: "No power outlets."
Pro: "Great flight overall"
Contra: "We were told that we get one checked bag free, but at check-in were told we had to pay. So much for low prices!"
Pro: "The flight itself was fine."
Contra: "All the choices to eat were laden with gluten, salt, and sugar. Surely a salad is no heavier than what they carry, but might not last as long. For those of us gluten-sensitive, watching our glucose levels, or salt intake there’s nothing. A 40 minute gate change from B29 to A11 in PHX was barely long enough to walk far less find and buy a healthy meal. Yet again I arose at 4am and had nothing to eat until after 4pm. ALL the airlines can do better."
Contra: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
Pro: "Flight was routine except that I was astonished and pleased that the movie was “Love Simon”. Thank you American for maybe helping to change some attitudes in the center of the country."
Contra: "The food is still laden with gluten. The only gluten-free option was peanuts."
Contra: "Flight was delayed six hours. Flight crew arrived late further delaying trip. Connecting flight missed. Promised hotel reservation by American were non-existent when arriving in Dallas. Had to try to sleep in airport. Will never willingly fly American again"
Contra: "5 delays with the flight. Had to Switch to a flight leaving from SFO and pay $60 for an Uber to get to SFO"
Pro: "Everything seemed to go as normal. We were able to get 5 seats together."
Contra: "Wasn't a dislike, but would have liked to board a little earlier with kids of age 5, 7, and 9. However, all was fine and staff were pleasant."
Pro: "I was upgraded and dinner was delicious."
Pro: "Friendliness of crew"
Contra: "Fourth roundtrip flight where I have been unable to use my upgrades to upgrade to first class on any of the four segments. What good are the upgrades?"
Pro: "I was taking students and we had seats all over but they rearranged so my students could sit together. It was a nice flight with a friendly crew."
Pro: "British Airways I feel did everything to make it as best as possible."
Contra: "American Airlines (British Airlines partners) are a horrible airline. My 8 am flight has a mechanical issue. Which they kept up on the plane till 11. Now no mater what other plane I catch idmiss my connection in Dallas. Which means I don’t get to Paris on time. Which ruined my plans to surprise my gf and propose to her. It took one call to British Airlines to get me rebooked. Something american was taking hours. I still won’t make it on time but at least I’ll make it. American then misplaced my luggage and it took two hours to retrieve it. Turns out it was sitting behind the counter the whole time the kept telling me it would be on the baggage flame area."
Pro: "Everything was on point"
Pro: "Early departure and arrival. Great flight and crew on a full flight."
Pro: "Entertainment was available in front of us on a screen versus an onboard app, which was much appreciated."
Contra: "Oh man, I have so many things I need to say. I tried giving AA a chance, but compared to when I flew on WestJest two months prior for almost the exact same trip (I flew to San Francisco versus San Jose that time), WestJet was by far more superior in terms of customer service, boarding organization, and friendliness. First of all, what bugged me profusely was the lack of seat selection and the crazy pricing for certain seats. On WestJet, the emergency exit seats were available without any additional cost, yet AA was charging $66 USD to sit there. Furthermore, seats closer to Business class also carried a charge of $25 (or something like that) - ONLY because you get to board sooner. I would understand if there was extra legroom involved, but really, it's just a matter of sitting and getting off before anyone else. If anything, those seats should be given to passengers who have tight connecting flights and need to get off asap. even in those cases, you shouldn't be charging someone almost $30 just so they can make it to their next flight that YOUR company arranged within such a short time frame. But the most annoying thing about my trip with AA was the fact that I had to take out all of my belongings from my carry-on and carry them in my arms because there was no room left in the overhead compartments. Excuse me?? How is there not enough room? So I had to walk with my laptop, my iPad, my Beats headphones, my laptop and iPad charger, amongst other things, in my hands to the aircraft. Thank goodness I found a plastic bag, because otherwise I probably would have lost something expensive on that plane. Furthermore, as I walked to my seat, there was most definitely places that I could have stowed my carry-on luggage in the overhead compartments. You shouldn't let people put things like purses and bags of food in the overhead, when those can be stowed underneath the seats in front."
Contra: "The plane had several problems mechanically. After we boarded we spent another hour waiting for the problems to be repaired. It added an extra hour to sitting."
Pro: "Although the flight was delayed from San Jose and Chicago yet they reached as per original schedule time"
Pro: "Flight boarded on time and landed 30 minutes early. Best part is the gate was open in Chicago so we truly arrived early. Flight crew was great too. Very helpful and courteous."
Pro: "Ease of boarding and on time flights"
Contra: "Leg room and entertainment"
Contra: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Contra: "No pre boarding for family with kids"
Pro: "On time. Polite gate reps. Helpful crew. Smooth flight and on time."
Contra: "- This was an older Boeing 738 plane that American Airlines refurbished. It still has the old style overhead bins and just feels old, - Like on many on these older planes, the power outlets don't work. - No food offered, even for Executive Platinum member. Unpleasant crew."
Pro: "Legroom was decent and the flight was fairly empty. So lot of space."
Contra: "No vegetarian food though it was mentioned earlier."
Pro: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Pro: "We had a very pleasant staff!"
Contra: "Not letting me know my first leg was operated by AA was very confusing and frustrating. I couldn't find Westjet at the airport at all. Had to guess from the departing time!"
Pro: "Boarding was fine. We started late but they managed to get us to our destination on time so I made my connection with no problem."
Contra: "I had on a jacket but I was so cold I was shivering. I asked if I could have a blanket but I guess they don't have those anymore. The stewardess did ask them to give us a little more heat but it must have gotten turned back because I was shivering again by the end of the flight."
Pro: "The gate agent was able to find me another option."
Contra: "The phone agent was really bad at helping."
Contra: "The flight was not smooth, it seemed like the pilot didn't know what he was doing. I arrived an hour early for my flight and my bag got left behind. I'm only here for a day and a half and my bag won't reach me for another 24 hours. Really poor experience with AA."
Contra: "Looks ghetto and no wifi"
Pro: "Water and sodas"
Contra: "Onboarding crew made me pay 200 usd for extra weight without telling me that I could move lbs from one bas to another and pay less."
Pro: "efficient, courteous staff"
Contra: "This flight was added as they cancelled my flight directly to London then they dropped this flight and had just Phoenix to Lindon! It took many calls, one with over an hour wait, where were told different stories and expectations. I did not receive an actual ticket until the very morning if this flight!! It was very stressful!"
Contra: "The delay my fly canceling poor communication I miss my dates etc"
Pro: "The crew and the food"
Contra: "The entertaiment selection. Should get better movie, TV and news selection"
Pro: "Fast boarding, early arrival"
Contra: "If I weren't super hungover"
Pro: "On time"
Contra: "Seats were tight"
Contra: "I badly needed more leg room."
Contra: "This was not a low cost flight such as Ryan Air, etc. I expect British Airways to provide at least complimentary water, which they did not! Come on! For $240 per ticket you could at least offer a free glass of water and a pack of peanuts."
Pro: "The crew was mediocre, nothing special. I asked for a extra pillow and was denied. Seats were cramped, I expected more from British Airways but comparing them to China Eastern, I found China Eastern more memorable."
Contra: "I expected more from British Airlines, maybe my expectations and reality didn’t chive?"
Pro: "The crew was great."
Contra: "Seet could be more comfortable."
Contra: "We had to leave our surfboard bag @ our departing airport because they said it was too big to fit into a 787 international aircraft. I’m a pilot, this is a huge lie."
Pro: "Moving to window seat appreciated"
Pro: "Can’t complain having a whole row for myself in such a long flight and amazing crew"
Pro: "Boarding and the flight itself were uneventful. Departure slightly early and arrival consequently early too."
Contra: "Paying for simple tea or coffee? I know a profit needs to be made but come on! I was missed completely by the cabin service the first time, and had to ask for tea on the second. I don’t know when they started charging for tea, but it was unwelcome, cool, and not particularly refreshing. I expect better of BA."
Pro: "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Contra: "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."
Contra: "i was asked to pay to check in my luggage :("
Pro: "Seats are comfortable"
Contra: "No complementary water on Baird."
Pro: "Snacks or water had to be purchased No in flight entertainment Crew not so nice"
Pro: "The seats were comfortable and the food was unexpectedly good. I also appreciated the pillow and blanket that were provided. And it’s nice having individual screens on which to watch movies and television. Made the time “fly by”."
Contra: "The woman in front of my husband leaned her seat back as soon as we were airborne and stayed that way for the duration of the trip. That made it more challenging for him to use his tray but other than that, no problems."
Pro: "Dinner Lunch Snacks Tea"
Contra: "Everything was good"
Pro: "This was a very full flight and the crew were exceptionally patient with everyone. Much appreciated."
Pro: "We didn’t make the flight from London to Rome because of flight delays. there was a huge time delay with our plane sitting on at the terminal and unable to de-board due to scheduling errors. This delay prevented us from making our connection to our next flight and now we are staying in a mediocre hotel for the night and have to wake super early and miss a day of fun at our final desitination. In general I would just move on, but we heard the customer service agent reference that they over booked the two flights to Rome. I guess we were the u lucky customers x two flights because we didn’t get a standby seat in the next flight then the prior agent gave us positive hope that we would get on. Lesson- make sure you have at least 3 hours between connecting flights."
Contra: "Hearing that we were booked on an overbooked flight."
Pro: "Nice new plane. Spacey."
Contra: "Ba.com app is flaky. Looks like s/w not tested properly"
Contra: "BA 884 and BA 885 (a 3 hours flight!) had no water , coffee and food at all !!! PLEASE HELP US !!!"
Pro: "The Crew was very helpful and friendly!"
Contra: "It was a little cramped for space for my legs and I am not very tall."
Pro: "The crew of British airlines were nice"
Contra: "Changed flight , couldn’t check in. I bought ticked on kayak but vayama was the actual ticket seller on behalf of Iberia which is a British airlines company. I couldn’t check and and customer service of vayama didn’t want to help and asked me to call Iberia. I called Iberia and after staying on hold for 40 min they told me to use the same confirmation number of Iberia flight on British airlines website. After a long day and a long and expensive uber ride I made it to sfo to see the flight has been delayed... never ever ever going to buy an international flight from Iberia, and very hesitant about kayak redirecting sales."
Contra: "horrible seating"
Contra: "No thigh support"
Pro: "The entertainment was great. The food was enjoyable and happy to see they offer vegetarian choices. Overall great experience."
Pro: "the landing, because I was able to get off the plane."
Contra: "The staff isn't that friendly. Particularly at the airport, and the planes are just okay. nothing was free, not even a soda!!! they charged the two ladies next to me for tea!!!! water, a cup and a teabag, how much could this possibly cost?? the plane was nasty and dirty. when the seatback tray was lowered, the seat back was splashed and dirty. yuck!!!"
Contra: "it was delayed 2+ hours. They should have at least offered free drinks for the trouble."
Contra: "Food was dry for dinner and not very tasty. Breakfast was terrible"
Pro: "The price of the flight offers is what made me purchase through kayak, but the disconnect with the airline and booking agency left me stranded and ultimately required me to buy a flight directly that will take me almost half a year to pay off not to mention the inconvenience of switching airports and sleeping on a bench for 4hrs."
Contra: "When I missed my flight, the airline would not offer assistance because I booked through an online vendor (webjet through kayak) and when I called webjet they failed to help me rebook, made me buy a new flight, then when I called looking for the flight information, they managed to cancel the flight and then claimed I had requested this when I had done no such thing. On top of this they only offer next calendar day booking so even though they are fully responsible for botching up the second flight I booked. I have talked to 10 individuals from different agencies. Everyone passes blame and responsibility off on someone else. On top of everything else, noone but the American Airlines representatives showed any empathy or concern for my being stranded for the night. Based on this experience, I will do everything in my power to dissuade people from using Kayak, webjet, amadeus and British Airways."
Pro: "All was good"
Contra: "Food cost was a surprise. No biggie, just glad I brought a snack"
Pro: "Large seats, fast service."
Pro: "Movie choices were great."
Contra: "I ordered a vegetarian meal well before day of flight. They said they did not have my order. Thankfully there were still vegetarian options (and I was at back of plane)."
Pro: "Plane captain very informative"
Contra: "Airport ground staff very unhelpful"
Pro: "Great crew, pleasant flight"
Pro: "Food was ok."
Contra: "One of the worst business class experiences I ever had. Seats are small (7 per row, 3 of which are facing backwards). If you have a non aisle seat you need to climb on top of another passenger to get up (which is unacceptable I'm business class)"
Pro: "Flying in 787 is always a joy. Quiet; great movie and music selection; nice contemporary user interface."
Contra: "The seat legroom was not the worst I had but sleeping in the chair was somehow very hard. I think the seat needed a little more backward inclination. There was a headrest, which was a good idea but didn't work out as expected."
Pro: "Movie selection was great!"
Contra: "Short staffed. No coffee with breakfast! Cream and sugar on tray. Flight from London to Stockholm delayed one hour due to air traffic!"
Pro: "Comfort. Entertainment. Service. Comfort. Did i mention it was comfortable? Also dark. Very dark. Which is exactly what you need on a long flight. Food was also exceptionally good for an airline. The bathrooms were also clean and had nice sinks."
Pro: "Landed ahead of schedule"
Contra: "Baggage did not arrive as was not put on flight at San Jose despite checking it in 2.5 hours before flight"
Pro: "we got a 787 dreamliner, the coach seats had good space between rows, so we had enough legroom. food - dinner - was tasty, and breakfast was plain but was completely OK. entertainment was excellent, lots of new movies, and also older movies and TV programs. crew was courteous and very helpful, and boarding was quick and smooth. all in all, a very positive experience."
Pro: "nice modern electronics"
Contra: "breakfast high in calories but very low in pleasure"
Pro: "Good service friendly cabin crew"
Pro: "The connecting flight got canceled and 24 hours latter we are still in the airport trying to get to our final destination."
Contra: "We rebooked our flight to another flight firvthe following day and that one got canceled too. They have not returned our luggage yet. They said within a week we'll get our luggage. The worst company on the planet. Do not fly them. Our vacation has turned into a nightmare. We had to repurchase tickets with a different company so we can get to our final destination. We don't know if we'll get reimbursed for any portion of this."
Pro: "The staff are always pretty good. On the Japanese side side they were brilliant."
Contra: "The flight out out was 40 minutes late leaving and the return flight was an hour late getting off the ground."
Contra: "Nasty food! Frozen solid salad."