All up to great standard for Economy seats. Appreciated careful approach to COVID protocols and efficient service throughout. Also minimum delays at Dubai. Will definitely consider Emirates first for next UK/Europe trip! Only improvement could be the breakfasts being too starchy - too many breads, rolls etc, otherwise good.
The ewr Athens Dubai plane did not have USB ports
Pro: "Easy on and off. Nice crew."
Contra: "Seats too narrow for long business class flight."
Contra: "We didn’t get tea or coffee :("
Pro: "The overall experience was good."
Contra: "The guy on the second flight was a bit creepy"
Pro: "Service was good. Staff was efficient."
Contra: "Cabin was overly warm. Sweatie hot."
Contra: "They ran out of non-vegetarian meals, which is not acceptable. The seats were rather narrow"
Contra: "Flight was delayed for more than an hour. No courtesy to inform passengers. The boarding took place and all passengers were crammed into the departure lounge with no place to sit for more than an hour!"
Pro: "Great crew and entertainment"
Contra: "Business class seems to have slipped..... A little more cramped and not quite as comfortable.... (might be me getting old"
Pro: "Crew, food, seats were great (my route was empty on the first flight, so I could lay down across other seats). They provided amenity kids even in economy class."
Contra: "The connection was too tight. A staff member led us to a bus to the next terminal, but left at security without a word. I ended up running from security all the way to my gate, feeling I was going to miss my flight. They still had the gate open past the scheduled time, but wish I didn't have to run."
Pro: "Relaxing Cabin crew were awesome"
Contra: "Not that I can think if"
Pro: "The crew were very hard working and did a great job."
Contra: "Delayed my luggage. Still waiting for Emirates to call me after 2 days"
Pro: "Crew was very caring and seat was very comfortable"
Contra: "I don’t find anything that could have been better that what was there for my travel"
Pro: "Efficient and very friendly cabin staff. Captain and team kept us informed of flight progression at reasonable intervals."
Contra: "Some slight delay in clearing up some catering equipment."
Pro: "We flew business class from Dubai to D.C., and the VERY long trip was made so much more endurable with all the amenities offered. For example: - fully reclining seats with mattresses that enable sleep - attentive, thoughtful service - a lounge in which to get a drink or snacks, relax, talk with people - good food and drink - a personal bar at your seat with water and soft drinks We've also flown Emirates in tourist class, and it, too, is far superior to most other airlines. There's more seat room, more leg room, good service, clean bathrooms, and decent food and drink."
Contra: "no negatives"
Pro: "A good time to board"
Contra: "No offer of free water to drink on a 3.5 hour flight!! Staff didn’t smile at all."
Pro: "For a 15 hour flight the crew made it comfortable"
Contra: "The restrooms were non functional by the end of the flight"
Pro: "Flight attendants were very friendly and helpful."
Pro: "Every thing"
Contra: "No comment"
Pro: "Air vents over seat, excelent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Contra: "No foot rest - limited ability to upgrade."
Pro: "Nothing much."
Contra: "There was no hotel reservation and I have to pay out of pocket. Why? I need a refund. You guys are responsible for that."
Pro: "Business class entertainment and comfort very good."
Contra: "Service was very bad. I had to get up to go get drinks and rarely saw the steward."
Pro: "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
Contra: "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
Pro: "better than super stinky American carriers"
Contra: "everything, food was below average"
Pro: "Nice aircraft"
Contra: "The food has alot Indian herbs & tasteless , unlike the lounge which has excellent taste."
Pro: "Emirates are very good"
Contra: "Fly Dubai is not good and poor service"
Pro: "Entertainment system is very good. Crew was marvelous"
Contra: "We already quoted vegetarian but they failed to serve vegetarian, but they arranged substitute that is happy to me."
Pro: "Everything. Staff was terrific and the fancy new screens for in-flight entertainment were really cool."
Contra: "The food was fine. The chicken for dinner was really good. The pizza was mediocre."
Pro: "The flight didn't feel long at all since I was very comfortable throughout. They offer good on-flight services and an endless list of movies to watch. I give this 9/10."
Pro: "Great crew, service, food and entertainment."
Contra: "Hard landing"
Pro: "Very comfortable and good service aboard plane."
Contra: "Very long ride on bus from plane to terminal in DubaI. Very unusual and uncomfortable."
Pro: "Bumped up to first class"
Pro: "The service is excellent!"
Pro: "Service Gluten free food provided."
Pro: "The flight crew is great, the plane is modern and the in-flight entertainment is awesome"
Contra: "Food quantities could be more. In such long haul flights, individuals line myself who do not sleep in focus tend to get hungrier."
Pro: "Flight crew was responsive and courteous."
Contra: "Seats are hard. Scrambled eggs were not edible."
Pro: "Quick online check-in and bag drop-off at the airport. Friendly cabin crew. Juices etc. offered in between meal/snacks"
Contra: "Delayed take-off from Singapore once we had boarded-an hour just waiting to taxi. Delayed landing at Dubai due to volume of air traffic. This meant a very quick transfer to the London flight and no helpful assistance from cabin crew even though I asked for assistance, I had to hail a buggy down at the airport otherwise we would not have made it to our flight as I would not have been able to walk that far in the time available. If the flight had landed on time then there would not have been a problem."
Pro: "The entertainment and staff were unsurpassed. The food was better than industry standards."
Contra: "The seat was terribly uncomfortable. The seat bottom has a ridge that digs into your rear. This was on both 380 flights and I tried three seats in total. After a couple of hours is when the pain starts. If the seat back was moved forward, you would not sit on this edge. Please fix. Not sure I could fly on a 380 again for this duration."
Pro: "Crew is very accommodating and nice. Boarding is smooth."
Contra: "Food is horrible and the plane is unclean. Bathrooms need to be cleaned often on a 15 hour flight."
Pro: "Free movies!!! Blanket and pillow provided. Also the crew was very attentive."
Contra: "Switching of terminals to Fly Dubai"
Pro: "Overall fully satisfied with a safe journey package"
I request for vegetarian food but they are asking me what kind of food you want. Service is slow.
The worst people to deal with in gatar airport after I miss my flight they plam me and 5 people with me after the air plain delayed us from making to the next flight to the people off gater the forner the one you hiar to run the airport they do more damage don’t fly with gatar airlines
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Contra: "My flight time was changed but I didn’t receive any email regarding the change of the flight"
Pro: "Very helpful and kind crew. On time boarding and departure."
Contra: "If the crew cleaned the toilet more often and picked up trash from passengers and worked faster."
Pro: "Good service in future always Qatar Airlines"
Pro: "The seat that I picked."
Contra: "Running water in the bathroom"
Pro: "So welcoming and so caring"
Pro: "Crew was good"
Contra: "Boarding, comfort of seat"
Pro: "Overall experience was good!"
Contra: "Keep the good work up."
Pro: "Just OK"
Contra: "Airport lounge at Ahmedabad"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Pro: "Boarding was very smooth."
Contra: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."
Pro: "The food and crew were great"
Contra: "Older plane the tv panels were faded"
Pro: "Nothing amazing. Everything was okay and average."
Contra: "They weighed carry on baggage and made me pay extra. No other airline does that. The check in crew at LAX were not friendly at all. No hot towel service after boarding. Food served was very small portion, not enough. Only 2 meal service during 16 hour flight. Not enough beverage service in between."
Pro: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Contra: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Pro: "Qatar airlines the service was awesome and the planes very clean"
Contra: "Seating not able to upgrade"
Pro: "The service was fantastic"
Contra: "Screaming babies. But hey, great flight"
Pro: "Nothing much except for Hamad Airport ."
Contra: "Food . Seats. Entertainment - half the time , the touch screen doesn’t work."
Pro: "Transit 9 hours without hotel"
Pro: "comfortable seats good service"
Pro: "everything went smoothly, no delays, boarding was easy and quick"
Pro: "It's was good"
Contra: "The plane from Qatar to Nairobi new modern plane needed"
Contra: "Entertainment and food timings are odd."
Pro: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Contra: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Pro: "Personal courteous service"
Contra: "Quality of food"
Pro: "The service and the food were amazing!"
Pro: "They make you feel like a person"
Pro: "Mediocre staff, not very attentive, horrible boarding experience in Doha. Food was inedible, watched a crew member place food she had spilled onto the aisle FLOOR back onto a tray to give to someone as if nothing happened, which prompted me not to anything for an 8 hour trip. DISGUSTING!"
Contra: "I will never purchase a flight with Qatar"
Pro: "The stewards were very attractive, the entertainment was plenty of movie choices."
Contra: "The food was terrible, the seats were extremely uncomfortiable."
Pro: "The crew was extremely professional. The stewards were beautiful and young not like on US flights.."
Contra: "The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice."
Pro: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable as I didn't want to sleep. The entertainment screen was big and clear, and the choice of films was good. The member of flight crew, a Latvian lady, who looked after me onboard was a real star, very efficient but still had time to chat."
Contra: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Contra: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Pro: "Staff were friendly, food was good, and the plane was nice."
Contra: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Contra: "No flexibility in flight changes"
Contra: "Not being on time from Doha to chicago, it was an hour late departure."
Contra: "Food could have been better. Dessert was disappointing, more choice could have been good."
Pro: "Attention to detail and attentiveness of the staff was par excellence in the business class"
Contra: "My seat is changed without my approval.thats disgusting"
Pro: "Generally ok but not as good as other Middle East carriers"
Contra: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Pro: "The best service"
Contra: "Nothing bad to say"
Pro: "The service was great"
Pro: "I like Qatar service very much and that is why I fly with them most of the time."
Pro: "Good quality aircrafts"
Contra: "There was no non vegetarian meal available."
Pro: "Easy flight. Great food. Friendly crew."
Contra: "Flight was late."
Security lines were crazy, even in Fast Track.
Pro: "Everything was great!"
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "There was nothing really special or to write home about--flight got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped.."
Contra: "Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats."
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "Flight was delayed"
Contra: "They ran out of vegetarian options so I only could have salad, bread and butter"
Contra: "Never made the flight because my first flight was delayed."
Pro: "Excelent service"
Contra: "I liked all"
Contra: "Sittinf in the middle"
Pro: "Efficient, on time, and the experienced air crew did well with a wicked wind shear at takeoff."
Contra: "No movie, no passenger loading from the rear."
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Everything as expected"
Contra: "Our flight from Tel Aviv on Lufthansa was 20 minutes late. We only had 40 minutes for our connection in Frankfort but made it to the gate 5 minutes early. The gate was closed 10 minutes early and they would not let us on. There were 17 of us, 10 of which were children. They would not let us on BUT we’re able to spend 30 extra minutes at the gate, not on the tarmac, to remove all of our luggge off the plane. It would of taken them less than 10 minutes to let us in the flight. I don’t even know what to say about the complete lack of any competence."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "First class was amazing."
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Contra: "Didn't happen yet."
Pro: "the crew are exellent"
Pro: "The Lufthansa service starting with the baggage checkers in Newark NJ. They provide service and a enjoyable flying experience."
Contra: "The layover in Frankfort was long and the gate we went out is in need of an upgrade but B10"
Pro: "N-o entertainment"
Pro: "That the plane brought me safely to San Diego"
Contra: "Paid entertainment on a 12 hour flight"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "The perfect assistance. We are very grateful, many thanks to the man who helped us in all we needed."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "Friendliness of crew, punctuality of flight; complimentary plum cake; good selection of drinks. We were able to check in and choose seats online."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "The person sitting next to me was congenial. We had a lot in common and enjoyed good conversation between movies. I also got to see two movies I misse in the theater. The trip passed quickly and enjoyably."
Contra: "There is not enough leg room on any flights for taller passengers. On long flights, more than four hours, there should be enough space for short walks around the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Meals and service"
Contra: "Cramped seats"
Pro: "Both of our connecting flights were delayed thereby causing us to miss our final flight to LA. Now we are back in Munich where we started, waiting for a flight tomorrow."
Contra: "That we were told on the flight from Düsseldorf to Frankfort we would make our connecting and after running from Terminal A to Z, and seeing the plane on the Tarmac, we were told we were too late. And then the service associate at the Frankfort Lufthansa was incredibly rude, unhelpful and inaccurate."
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "the magazine selection prior to flight, bottle of water in front of each seat and crew were great, the pilot's landing was amazing! The seat in front of me had weird legs that made the room under the seat smaller than other seats around me. So you couldn't fit in the carryon fully under it as you could under the seat diagonally from me, however, this ended up being a huge plus since I could use the legs of this chair in front of me as stepping places to place my feet during flight. Since airline does not provide foot rest, it was great to have this to elevate the feet for a long flight. More considerations should be give to provide footrest or at least these kind of foot elevations."
Contra: "The dinner and breakfast were a bit disappointing, but not bad and not a deal breaker at all since the rest of the flight was wonderful. I noted comfort as ok, but that's applies to all airlines - the seats in economy and no footrest is very uncomfortable, but that's on all economy flights, so no deduction of points there. I do want to note that I needed a boarding pass at the gate and stood in line for quite a while (I was first in line) before I was even acknowledged by a lady who ended up helping me eventually. But she was so cranky! (there were 2 ladies - one busy helping the crew and putting around barrier - she was fine, the other with a head covering (putting this hear just to distinguish the ladies as one was doing a great job)- not sure what she was doing, but she plainly ignored me standing at the desk in front of her, I didn't say anything, just patiently waited until she acknowledged me, and then she printed the boarding pass for me, but she was way to cranky to be in the job that she is in - no need for that kind of attitude."
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Pro: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Contra: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Contra: "Still don’t have my luggage yet"
Contra: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pro: "Almost everything, especially the crew."
Contra: "Don’t feel like anything should be better to be honest"
Pro: "Customer care was super supportive"
Contra: "Inflight sandwiches"
Pro: "Food was great, enjoyed watching videos, staff very profession and friendly."
Contra: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Pro: "Boarding was quick and flight was calm"
Contra: "The coffe and breakfast."
Pro: "Crew helpful. Food good."
Contra: "Better range of movies please"
Contra: "Travelled business class and was ace experience"
Pro: "Very friendly crew and on time with no problems."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The friendliness of the crew"
Pro: "Friendly crew"
Contra: "KLM lost one piece of my luggage"
Pro: "The flight crew was so friendly and the food was really good."
Contra: "Delays, took my hand luggage into the hold,"
Pro: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pro: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Contra: "Not having to walk outside in Edinbur4gh to board the flight."
Contra: "Flight cancelled"
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Contra: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Contra: "Lost all our bags so couldn’t ski"
Pro: "Lovely crew, very helpful"
Pro: "Seating is tight. The crew was great !"
Contra: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Pro: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Contra: "Boarding could be better"
Pro: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Contra: "Not happy to pay extra money for my case"
Pro: "Crew was excellent -kind nice and very attentive"
Contra: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pro: "kLM staff was great."
Pro: "I slept pretty much the whole time"
Pro: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pro: "The attendants took great care of us. Super smooth flight."
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Contra: "We did not get two of baggage at the destination."
Pro: "Short flight with good communication."
Contra: "Nil to complain."
Contra: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Pro: "Service impeccable!"
Contra: "They have one line of executive class after the kitchen and toilet, is very noisy."
Pro: "Everything. A truly faultless experience!"
Contra: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pro: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Contra: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Pro: "Usual professional and friendly service from my airline of choice for most destinations."
Contra: "old plane, tight and uncomfortable"
Pro: "Great food"
Contra: "Sears we're toooo small"
Pro: "The staff was fast and curteous."
Contra: "There is not anything to complain about besides the usual discomfort of travel."
Pro: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Contra: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pro: "quick boarding, responsive Airline stewardess, very polite."
Contra: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Contra: "Size of the seats"
Contra: "Better drink selection"
Contra: "This was not a low cost flight such as Ryan Air, etc. I expect British Airways to provide at least complimentary water, which they did not! Come on! For $240 per ticket you could at least offer a free glass of water and a pack of peanuts."
Contra: "Just wish there was another few inches width on seats"
Pro: "Friendly, helpful and professional crew."
Pro: "Excellence view of London performered by the pilot. Very please with that."
Contra: "All good except for the seat, let my neck with a bit of pain."
Pro: "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Contra: "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."
Pro: "On time departure and arrival"
Pro: "Helpful and friendly staff"
Contra: "Filth plane"
Contra: "i was asked to pay to check in my luggage :("
Pro: "Crew very friendly"
Contra: "No free coffee."
Pro: "Snacks or water had to be purchased No in flight entertainment Crew not so nice"
Pro: "No hassle and all straight forward"
Pro: "Check in and crew were very nice"
Contra: "Baggage was slow But everything was fine Pilot kept us informed"
Pro: "This was a very full flight and the crew were exceptionally patient with everyone. Much appreciated."
Pro: "I was very well looked after by crew."
Pro: "I like flights that land on purpose in a couple.troled way. This one did that. Good enough for me."
Contra: "Having to fly, but sometimes if happens."
Pro: "Short flight"
Contra: "All baggage lost. Wasn't put on the plane because they didn't have enough containers. Ground crew at London was courteous. Luggage had to be sent on to the US the next day. No free bags on this flight so all of the luggage lost had been paid for piece by piece. No free drink service; even a soda had to be paid for. No food, of course. Originating 10hr flight from Los Angeles to London was also uncomfortable, with small, packed coach seats, no air nozzles and poor headset connectors. I was very happy to get back on American Airlines for my return to Los Angeles. Wouldn't use BA again."
Pro: "On-time departure and arrival. Courteous efficient crew, both on land and in the air."
Contra: "My main gripe is that if you want a plain cup of coffee or a bottle of water, you are charged for it and can pay only with a credit card, but only if that card is chip and pin, and my US card isn't. Yes, it is high time that the US move into the current millennium and get chip and pin cards, but that is beside the point. I also flew BA from London to Seattle (part of same trip) and the on-board meal & drink service was PHENOMENAL - the best I have had on an airline in years, and I did not get charged for anything, including alcoholic beverages. How can this be the same airline?"
Pro: "Usual efficient BA"
Contra: "BA 884 and BA 885 (a 3 hours flight!) had no water , coffee and food at all !!! PLEASE HELP US !!!"
Contra: "Had to take an emergency trip to London. The cost of the ticket for an hour flight was outrageous. $900 US was highway robbery."
Pro: "Not much, flights were on time is the only positive"
Contra: "Turbulence (other airlines went out of their way to avoid it, by BA didn’t seem to care), BA has got rid of in flight services - so what am I paying so much for? - and made me exit and re-enter through security despite the fact that I’d checked in for a connecting flight. Overall not a positive experience and don’t think I’ll be rushing to fly with them again."
Contra: "For some reason we were boarded and ready to go and only then did they think to send for a de-icer. A 40 minute delay on a 1 hour flight. At the other end we then had to wait 20 mins to get off."
Pro: "I got there. It was safe."
Contra: "Entertainment system shut off."
Contra: "horrible seating"
Pro: "Service and price"
Pro: "Crew, funny safety instructions with Gordon Ramsey"
Pro: "everyone was very nice-thank you"
Contra: "Food cost was a surprise. No biggie, just glad I brought a snack"
Contra: "I have to pay for water?????"
Pro: "Comfortable and on time. We didn't have any food or entertainment so can't rate for them."
Contra: "After sitting on the tarmac (I understand the delay) for 2 hours there was no water available for another hour past takeoff. And then it was only available for purchase. Really, a cup of free water is asking too much?"
Pro: "Plane captain very informative"
Contra: "Airport ground staff very unhelpful"
Contra: "The cost to check in a bag was 65 pounds. We are a family of 3 and so that was 195 pounds. It is unreasonable to charge that much to check in a bag and ridiculous for ticket pricing to not be clear about this."
Pro: "Left on Time"
Contra: "Food costs money and not even water is free."
Pro: "We got to our destination safely which is always the most important thing."
Contra: "There didn't seem to be as much space as usual on international flights. The plane never got to a comfortable temperature and we were hot all the way home. One of our tv's didnt work which made for a very long 8 + hours."
Pro: "The cabin crew were friendly and service was excellent"
Contra: "Keep the complementary snacks and drinks made the flight great after a long day"
Pro: "Blanket and quiet to sleep"
Contra: "my screen didn't work"
Contra: "There was a massive delay and I stood in line 6 hours to rebook. Because of the long rebooking line, I missed multiple other potential alternative flights that day and had to spend an unscheduled night in the suburbs of Glasgow. Had rebooking been more efficient, I could have returned home the day scheduled. Very disappointed."
Contra: "late on two occasions first one 20 mins second and the n an hour. Not told why. Then boarding passes had to be reissued with different seats ..whole thing a shambles"
Contra: "M&S Food menu is limited as it is - they then also run out of most items and couldnt serve passengers on a 5 hour flight.."
Contra: "Everyone was terrible"
Contra: "Cabin luggage is too big for regional aircraft. Size limits need to be imposed more strictly."
Contra: "Boarding process was a bit chaotic. Announcement s needed to be clearer. Also all old movies on the IFE."