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Contra: "The crew was extremely rude. One in particular was very racist in the way we were treated and the way she would talk to white travellers. My 3 year old child was not provided meal after 2 reminders and I had to argue and fight for it. I was forcefully given Asian vegetarian meal when I had made no special meal requests."

Contra: "I was stranded in Dublin after being rerouted by Lufthansa and they were no help at all"

Pro: "Service"
Contra: "Delay for both leg trip."

Pro: "Customer service is excellent"
Contra: "At SFO customer service with extra charge could not able to explain the amount of extra charges and not quiet professional"

Pro: "I really like the crew on Lufthansa"
Contra: "Our pre paid seats were lost in the "system" even though I had the receipt they couldn't do anything. and we were seated in a back row with offset tvs, the movie selection is lame and dated"

Pro: "We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!"

Pro: "Friendly crew"
Contra: "The proximity of the arriving and departing gates"

Contra: "Just deaiappointed"

Contra: "The only thing that was iffy were the movies Most were not recent But I did watch Bohemian Rhapsody Excellent"

Pro: "The flight was adequate."
Contra: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."

Pro: "Clean"
Contra: "Freezing cold temperature Too small seats Food dropped on travel partner Poor choices of food and snacks Gone down since last time years ago"

Contra: "My seat was assigned to someone else and I paid for an upgrade but got a center seat with less legroom than what I paid for"

Pro: "Nice crew"
Contra: "Not enough space to store at feet. Food was terrible - hot pockets - disgusting. Mystery beef stroganoff. Rude passengers pushing seats all the way back."

Pro: "The crew was friendly, offered plenty of food and drink. Very enjoyable flight."

Pro: "N/A"
Contra: "Upon arriving to Frankfurt airport (gate Z) from Boston, i had an hour to make it to gate A including passport control. Once I got to to gates A50-69 I was told that i had to turn back and go through a different passport control as the one close to gates A50-69 was too busy/full. So I turned back although i had no specific gate number where the passport control was. Once I got there, after 10 mins walking (around gate Z20) around and asking lufthansa staff I came across a rather long queue. At that point I only had 30 mins until my flight to Budapest was boarding. I knew I would not get through that queue on time and there was no assistance. So I decided to turn nack and go back to gates A50-69 assport cobtrol where luckily there was no queue at all. I do not understand why i was turned away by staff the very first time I got to that passport control and why there was no assistance by airport staff. Not happy at all about that."

Contra: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."

Pro: "The flight was full. service, food and entreatment was excellent"

Contra: "Small seats, no leg room, seat in front of me reclined till it almost hit my chin. Narrow narrow narrow aisles: so bad your little carts used by rushing, bashing, crashing cabin attendants left my arm (on the aisle) bruised and black & blue. The person in the seat next to mine had an INOPERABLE ENTERTAINMENT SCREEN FOR THE ENTIRE FLIGHT. The crew was constantly racing back & forth up and down the aisles bashing into chairs, people, what ever... because the aisles were SO TINY."

Pro: "at RDU after they missed to notify me in time, they were very nice to find me the fastest route on the next day, not miss my whole conference . They give me food vulture also. most of the flying attendances were really kind under my travel, except on the MUC-IAD plane"
Contra: "They didn't notify me in time on a delay and didn't suggested a different route. Therefore I was able to flew just the following day as my connection to the oversea flight was more then an hour delay. It happened with me flying to Budapest, and also flying back from Budapest. Make you better understand, that does it mean for me: in Budapest I missed the first part of my conference, and with the flying back one day later I lost one payed work day. As I have family in Budapest I decided to stay for the night there, and not at Munich, but just rescheduling my flight and providing me a taxi drive was so complicated, that it took two and half extra hrs at the airport, Also Lufhansa put me in my rescheduled back trip the MUC-IAD flight on the 45C seat, what was the worst seat on the plane. Not just that. When they have plenty of empty seat in all of the section, and they wanted to sell it the economy plus seats for more than hundred dollars, I mentioned to the fight attendance my misery ,and how I don't like the seat what I got, and she laughed on me, and I heard her telling her colleagues,this kind of funny way as they were behind me. That's no how they need to treat passenger, Also on flying back they didn't react fast, and they missed to put me on the Frankfurt plane, what could be an alternative route, on the same day, instead they sent me desk to desk."

Pro: "The crew was very friendly and helpful as I was traveling alone with my 1 year old."
Contra: "Nothing"

Pro: "On time and good service"

Contra: "I was very irritated and angry about the checking in procedure at Charles de Gaulle airport in Paris. Lufthansa representatives were extremely slow and inefficient. I already performed the check in online. What is the purpose of online check in if I had to wait in line almost an hour only to drop off my luggage???!! Very unpleasant experience."

Pro: "The crew was nice about everything. On being asked at the airport to at least change my seat on the second leg flight the personnel did it without a fuss."
Contra: "Food could have been better, the breakfast/snack we got wasn't filling at all. The entertainment collection can be better specially Indian/Hindi movies"

Contra: "Flight was delete and nobody assist during transfer to next flight"

Pro: "crew"
Contra: "food seats were not equipped with personal TV screens"

Contra: "My luggage was lost"

Contra: "Canceled and delayed flights are unavoidable but deceitful customer agents is unacceptable. We will never fly Lufthansa again."

Pro: "I like the friendliness of Lufthansa staff - on the plane and off the plane. This is definitely one of your strongest points Lufthansa!"

Contra: "No entertainment during the whole flight at all."

Pro: "Pretty much a standard commuter flight."

Contra: "That my seat was broken the whole time. I have a spinal injure and need to rotate positions while sitting. My seat was broken and my back hurt badly."

Pro: "The food, the crew, the cleanness"
Contra: "N/A"

Pro: "Quiet and comfortable for a regional, one hour flight."
Contra: "Getting bussed all over the airport ."

Contra: "I have not even had this trip because the Lufthansa denied my boarding and canceled and rest of the trip"

Pro: "Seats are comfortable. It's pretty easy to sleep. And good entertainment selections. Crew comes around often to serve beverages. They feed you frequently."
Contra: "The food could have more fresh vegetables and fruit. There were screaming children, but that is not Lufthansa's fault. I also felt it took a necessary long time to exit the plane."

Pro: "Timely departure."
Contra: "Fruit and a muffin is not enough for breakfast."

Pro: "We requested a special meal to accommodate multiple food allergies, and they both promised and provided it."

Pro: "The flight was on-time and very smooth. Check-in and baggage drop were incredibly easy. I also liked the self-scanning of the boarding passes to board. Great number of options on personal entertainment screen - including movies, tv shows, and music that people actually want to listen to! Great flight overall."

Pro: "The lady on the counter was very friendly & helped me to rebook another flight to Frankfurt early next morning."
Contra: "Flighing from Nashville to Washington for 30 minutes & than have to turn around due to weather."

Pro: "Everything was good , on time and without problems."
Contra: "No entertaiment"

Pro: "I'm even still here i miss it my flight i have told they are going put me to another flight but I have not received any call yet from"
Contra: "I'm still waiting"

Pro: "Efficient, pleasant inflight service! Nice snack/meal. On time!"

Contra: "A kid next to me keep shifting and kick me and nudge me all the time. His dad was trying to stop him from moving too much but couldn't control entirely. I kept waking up"

Pro: "I was bumped up to Economy Plus which gave me lots of leg room on a half empty flight. New plane was great"
Contra: "You lost my baggage! I checked it over to domestic in Newark, but despite the 3.5 hour turnaround time you still managed to leave my bags, and those of several other people on my flight to CVG, in Newark"

Pro: "Nothing"
Contra: "This was a United flight from SF to FRA. The food tasted horrible and I didn't eat any of it. Green Tea ice cream is a very unique flavor that not everyone likes. What's wrong with vanilla or chocolate, a more neutral, well-liked flavor? The dinner was over spiced and looked unappetizing. The breakfast look like someone threw up. I hate to sound so negative, but it was really awful. The flight, itself, was fine. Nice crew and smooth trip."

Contra: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."

Pro: "Friendly staff, good beverage service, good movie selection. Lufthansa is my favorite airline to fly."
Contra: "nothing"

Pro: "The crew was thoughtful and attentive The bathrooms w ere kept clean and supplies were refilled promptly"
Contra: "the boarding method was redundant. we waited 5.5 hours to to check in and there were no refreshment arvailable within a reasonable distance"

Pro: "Like the idea of getting on & having access to decent films from when you get of to when you get off. Cheaper than other flights - by approx. $ 300 - short booking due to funeral."
Contra: "Plane delayed 2hrs, then changed gate & delay reduced to 1hr. Bit of a rough landing. Auto darkening windows - nice idea unless you have the window seat and the sun still coming in when flying above the clouds"

Contra: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."

Contra: "I missed my flight because my previous flight was delayed 2.5 hrs"

Contra: "One hour delay"

Pro: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Contra: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"

Pro: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"

Pro: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Contra: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."

Pro: "Boarding was quick and we arrived on time."
Contra: "When getting to Bucharest we were taken by bus and didn’t have a gate."

Pro: "What to like? The rudness? The delays? Or the fights on board!!!"
Contra: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"

Pro: "Stupid survey can’t eliminate category that doesn’t ajgpply"

Contra: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."

Pro: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Contra: "I liked everything"

Pro: "Clean enough"
Contra: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."

Pro: "Flight Attendants very good"
Contra: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"

Pro: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"

Contra: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."

Contra: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."

Pro: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Contra: "Serive to pay extra luggage very very slow"

Pro: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Contra: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."

Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Pro: "company gave out free drinks and snacks"

Contra: "They change the fly departing time with 12 hours before I was flying"

Pro: "Easy to book on phone no problems getting boarding passes etc."
Contra: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."

Pro: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Contra: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"

Pro: "On time ,clean aircraft..."
Contra: "Crew was very serious...a smile can make a difference....."

Pro: "The flight went well."
Contra: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."

Contra: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"

Contra: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."

Pro: "The flight was punctual"
Contra: "I got charged twice for luggage and couldn't get a refund"

Contra: "Rude crew, not organised work , not enough space for legs"

Contra: "I had to make my own way home from Manchester.. plane diverted due weather."

Pro: "The food they offer to purchase. Easy check in at the airport."
Contra: "Better seat pitch. I'm not a tall man, but the space is very small."

Pro: "Leg room and reclining"
Contra: "Nothing"

Pro: "On time , crew good... no complaints"

Pro: "free breakfast great staff"

Pro: "Free drinks, cheap flight and fairly comfortable!"
Contra: "No allocated seat."

Pro: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Contra: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"

Pro: "Everything was awesome!!! I am going to buy only from you my next flights."

Pro: "nothing"
Contra: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."

Pro: "I recomand to Everyone to use the airlines!!Very good quality"
Contra: "Nothing , was everything perfect!The stewardesses very nice"

Pro: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."

Pro: "Food"
Contra: "Space to sit, especially when seated in the middle"

Pro: "Can't say that I liked anything at all."
Contra: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."

Pro: "comfy seats and a breakfast thrown in !"
Contra: "not much"

Pro: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Contra: "Seats rather narrow"

Pro: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."

Pro: "Good price, comfortable seats, nuce food and candies"

Contra: "No online check-in. 1 hour waiting for nothing."

Pro: "First time flying with them. Strongly recommended!"

Pro: "The service was OK, we flew on time and the flight itself was pleasant."
Contra: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."

Contra: "More leg room and reclining seats"

Pro: "Seats are ok but unable to recline"
Contra: "Keep up the good work"

Contra: "Very very bad."

Pro: "The flight was fine"
Contra: "Let me know by mail to check in before I got to the airport and save me 35 euro"

Pro: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."

Contra: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."

Pro: "Nothing. Horrible experience overall, but what you pay is what you get."
Contra: "Pretty much everything..."

Pro: "Nothing"
Contra: "Not having a 3+ hours take off delay"

Pro: "fare"
Contra: "boarding process felt like herding"

Pro: "Absolutely nothing"
Contra: "Everything"

Contra: "The seats are cramped and you have to pay for snacks and water"

Contra: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."

Pro: "The seat not so comfortable but good"

Pro: "Friendly crew"
Contra: "Long check-in lines Seats uncomfortable"

Contra: "Delay on departure and no bus at arrival"

Pro: "Ok flight"
Contra: "Comply with departure times"

Pro: "Once boarding started it was very fast and flight left shortly after"
Contra: "Seats are very uncomfortable"

Contra: "Better organization on the boarding process, i.e. separate lines for priority and normal."

Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"

Contra: "Comfort of the plane. So freaking uncomfortable. Seats didn’t even recline back."

Pro: "The crew was so helpful and nice"
Contra: "I was happy with everything"

Pro: "Good airport . Punctual flight ."

Pro: "On time without any delay"
Contra: "Satisfied"

Contra: "Never announced for non-priority boarding, so many people were late to flight, causing delays. Much less than minimum leg room required for any normal human. Sat bolt upright with front seat digging into knees for 3 hours. Far from the cheapest ticket, but totally no frills, no food, no entertainment, limited baggage. Wizz Air mobile app barely works when required (for boarding passes, etc) Not enough room in overheads for all the carry on they allowed, had to sit with bag and jacket on my lap for flight, as no room under seat either."

Pro: "Everything went to plan and we were very happy"

Pro: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Contra: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."

Pro: "All!"

Pro: "The Check in was nice and polite"
Contra: "1. There was a delay in the flight. 2. The landing was horrible 3. The boarding was delayed. 4. The plane was not comfortable ."

Contra: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."

Pro: "Smooth flight"
Contra: "No terminal connection"

Pro: "Nothing really"
Contra: "The staff took ages boarding us because they were obsessed with trying to scalp people for exceeding baggage limits. Nothing free aboard, no entertainment, the seats were uncomfortable too."

Contra: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."

Pro: "Staff"
Contra: "Extra charges. £35 to check bags in"

Pro: "The staff and flight were top knotch . Could not fault them ."
Contra: "Nothing to dislike ."

Pro: "Standard service , even was late come almost in time"
Contra: "Was a bit late"

Pro: "Price and schedule. Going on time with no delays. Good value for money."
Contra: "Very hard on baggage policy"

Contra: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"

Contra: "Abc"

Contra: "Altough I bought prioroty boarding, the ground handling staff did not take this into account so everybody boarded the same time."

Contra: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"

Pro: "Cooperative and kind crew. Excellent service. Pleasant flight, great landing and take off."
Contra: "NA"

Contra: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."

Contra: ""Wizard of Oz Airlines" I'm surprised the pilots didn't ask for another hidden fee! Please book a full fair on a major carrier instead of hidden fee fiasco at the airport. headaches before a flight. Keep in mind no wizz staff to talk to before flight or in Budapest. Private contractors from airport do all the check in process and departures."

Pro: "Everyone was really friendly and accommodating to my needs"
Contra: "40 minutes late taking off - sitting on the plane"

Pro: "We arrived safely"
Contra: "Told our bag was too big even though we'd paid for a large carry on, which we already knew fit in the overhead compartment (plane was an airbus A320). We were then required to check our bags, but not until after we were told to combine our personal item with our large carry on bag & then told that it was too big. instead of crediting us the amount we'd already paid (€20), we were charged the full checked bag fee of €55. The gate agent was also very rude and not proficient at her job, causing us to delay the plane's departure. Exceptional customer service may have included refunding us the large carry on bag fee. Additionally, our 2hr flight cost us almost $200 each, not what I would call a budget airline price. We will not be flying Wizz air again & do not recommend this airline."

Contra: "Never ever gonna choose Wizz air ... not a frist time I had to pay extra because of the suitcase ... But this is happening always on Hungary not in London."

Pro: "Pleasent staff"

Pro: "Nice new plane and caught up time even though it was late leaving left Luton late"
Contra: "Left late"

Contra: "Boarding and getting off the plane via bus"

Pro: "There really isn't a lot to like except the base ticket fare."
Contra: "They ticketing agent lost my luggage, after misreading the "package" I had to purchase just to check a bag. They had a push cart in which they sold perfumes and cosmetics. They charged for everything, including coffee and water."

Pro: "Nothing"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."

Pro: "I was traveling with a handicap, the staff was very polite, patient and helpful"

Contra: "Everything, basically... The flight was delayed almost an hour, boarding was uncomfortable, there was no food service on board, flight attendants were less than friendly, and takeoff was shaky and turbulent."

Pro: "On time. Fast boarding."
Contra: "Eveything was making cracking noise.. walls, chairs, windows, floor etc.. and we flew in to a thunderstorm that could have been avoided if we took a slower root.. but they rather risk ut than being a little bit late... The windows were white and grey sue to the rainy clouds and then super brigth as lightnings struck.. the plane was shaking like crazy..."

Pro: "Crew was very pleasant and helpful."
Contra: "The seats are very small, but that’s what you get for flying Ryan Air"

Contra: "Dilated 2/5h"

Pro: "Although i said N/A about entertainment - the crew was very entertaining and they were really brilliant. Full marks."

Contra: "On arrival at Dublin Airport we had to wait outside for a period while they arranged to open a door to enter the building"

Pro: "Easy trip. Crew relaxed, short flight."
Contra: "The process of getting on the flight is the most exhausting part: distance to Terminal 1, multiple screenings and checks, then another long bus ride to the plane. The flight itself was is the easiest part at this airport."

Contra: "Late takeoff - late arrival"

Pro: "Left on time got in early"
Contra: "Nothing for the price"

Contra: "Boarding on time"

Contra: "they charge priorety and seat a jot of money. i payed 180 euros for the ticket flight.but there was not any prirety like it was in my flight from budapest to ovda.i also pay to the seat and before taking off sll the payed seat become full and the stuff did not care. Next time i will not buy prioret"

Contra: "it was announce a delay of 1h which in the end it was 3hours without any further announcements... they offer vouchers for drinks and food but they did not announce accordingly, I found out only when I was boarding..."

Pro: "Smooth flight (thank the weather Gods)."
Contra: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."

Pro: "Despite stating on the website a printed boarding pass is required I arrived at the airport with only the boarding pass on my phone and all was good."
Contra: "They put my daughter (under 16) on an exit seat only to tell later she can’t sit there! They randomly selected the seat for her in the first place!!!"

Pro: "I like the staff - they were kind and helpful"
Contra: "I didn’t like how you had to pay for food and there was not a comfortable position in the seats"

Contra: "Not good communication regarding delays-except from the pilot after we were waiting too long."

Pro: "Nothing"
Contra: "1 hour flight delay 1 hour delay disembarking due to non-availability of ground staff Another appalling travel experience with Ryanair - they should not be allowed to operate an airline"

Pro: "Short flight Flight itself is cheap Plane ok"
Contra: "Could not seat with my partner - it looks as if it is done on purpose so that people will pay Also - the price for the suitcase is outrages and much too expensive"

Pro: "New plane was comfortable."
Contra: "Very late service. Crew forgot about our row during the drinks service. Usual chaos from Ryanair's aggressive seating policy although people managed to swap themselves around to sit together. This wasted more time of course."

Contra: "For your fault i lost my Next flight to Valencia and nobody of your personal helped me to resolve my problem, when you are the responsables that i lost my flight."

Pro: "Nothing"
Contra: "Delayed, unable to buy a cup of tea, rude staff. Will never fly with such a shambolic, greedy airline again."

Contra: "Boarding chaotic, late departure with no explanation"

Pro: "Cabin bag size restriction is just under US standard. Cost us almost double the flight cost to check them at the gate. Won’t ever use them again. Don’t be sucked in by their low fares, they’ll get it back and more."
Contra: "Horrible and intentionally deceptivebaggage policy"

Pro: "The flight was on time, checkin was easy and the flight got me from point A to B for a reasonable flight"
Contra: "Charging to keep your hand luggage with you seems a little unfair. As a musician I don’t want to check my instrument and as it’s small I don’t feel I should have to pay extra for that privilege."

Pro: "Crew were friendly"
Contra: "Everything. I’d rather walk than use this company again"

Pro: "price and schedule were very fine on time pleasant staff"
Contra: "they changed their onboard bag policy was changed several times between our purchase of tickets and flight date , poor policy and customer relations"

Pro: "The price was right but they sock it to you if your bag is over size or weight."
Contra: "You are only allowed to bring a small personal bag on board then check your carry on bag . The plane is old and used. They took forever to unload the bags and put them on the carousel."

Pro: "Can’t complain about £14 flights"

Contra: "Too expensive for what you get. Bad landing! Oh dear"

Pro: "Low price"
Contra: "delay of 1:30."

Pro: "Ryanair was a great surprise. I am 1.79 in height the seats were not cramped, yes they do"

Pro: "I love Rome...it was truly amazing but the airline was horrible, service was the worst."
Contra: "Overall this airline has been the worst airline I have traveled with. From the staff being rude and yelling at us in front of customers to the airplane seats. I understand it's a cheap low price airline but come on."

Pro: "Everything about it was smooth and easy"

Pro: "small airport so less hassle."

Pro: "Nothing"
Contra: "Late , expensive, loud, no leg room seat do not tilt !"

Pro: "departure time"
Contra: "no water to drink"

Pro: "We landed safely"
Contra: "We were charged an additional fee for the flight because we didn't check in before arriving at the airport. You did not tell us we needed too do this. We had very poor internetc and could not check in on line. The ticket agent for Ryan Air was rude, and uncooperative. The flight charged for everything including water. The seats could not recline. This was the worst flight wee have ever experienced. If you are going to continue booking flights on the horrible airline you need to warn them they need to check in early or pay a large fee. We will be contacting you for a refund of this fee."

Contra: "Needed more self service bag drop off terminals and better instructions on how to use them. Queue to drop off bags was ridiculous."

Pro: "The ticket was cheap and to an airport that had easy access to public transportation."
Contra: "I found out later that I had to print out my ticket or face a 50 euro fee and they do not give free water on the flight."

Pro: "Got me to Rome."
Contra: "Flight was delayed. Had us standing in line for an extra 45 minutes. In adequate seating in the airport. The seats on the plane are extremely uncomfortable."

Pro: "There is nothing to like about flying RyanAir"
Contra: "No legroom, seats are cramped. £100 for 1x 20kg bag and £56 to reserve 2 seats. £2 payment charge in order for me to give them money... No entertainment Delayed inexplicably for an hour on the taxiway - no reason given. There aren't even seat-back pockets. Truly awful flight."

Contra: "Delay on departing"

Pro: "Nothing"
Contra: "The entire experience with Ryanair was bad. Once I checked in for my flights, I was never given an opportunity to print out my boarding passes which created myself and 5 friends to pay 18 euros to print the boarding passes out at the airport. The "boarding pass" button didn't even work. The gate agent was not friendly at all and wasn't helpful. I tried calling Ryanair to dispute the boarding pass charge and their customer service was even worse. I will NEVER take Ryanair again."

Pro: "The ticket price was good. Everything else is a hassle."
Contra: "Printing boarding passes before you get to the airport. Chaotic boarding; boarding from the back when seated in the front and visa-versa. Weight limits for baggage is different than all other airlines, makes it very difficult on a long multi-leg trip. Basically baggage ransom for the unsuspecting."

Pro: "Ryanair's cabins crews are outstanding. They have been trained very well and they work with customers extremely well. Two planes I have been are booth 727-800 series and both flights were easy and very good. The boarding process was also efficient and they had the plane ready for take off on time and 10 minutes early into Barcelona."
Contra: "Ryanair's computer communications is not efficient. I received the same message 4 times and the link never worked. I also signed up for their App, but because I am not an EU citizen, the App does not function. The airline has loaded the plane with the maximum number of seats, so there very little room, particularly leg room. Both my flight were under an hour, so it was not a problem, but a longer flight would be uncomfortable."

Pro: "although the crew had to make an unscheduled flight, they were very nice"
Contra: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."

Contra: "landing was terrible"

Pro: "Cheap flights within Europe if you follow all the rules."
Contra: "Fees for everything make value with this airline a challenge. Cramped seats."