Găsește zboruri ieftine din Tokyo Tokio Haneda în Bucureşti
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HND — BUH
5 iul — 12 iul1
Dus-întors
1 adult
Economic
De unde?
În?
Ma 5/7
Ma 12/7
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Când să rezervi zborurile de la Tokyo Tokio Haneda către Bucureşti
Preț dus-întors estimativ
Prețul mediu pe lună
Prețurile zborului în apropierea datei de călătorie
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Întrebări frecvente pentru rezervarea zborurilor din Tokyo Tokio Haneda în Bucureşti
Principalele 5 companii aeriene care operează zborul Tokyo Tokio Haneda - Bucureşti
Notele conform evaluărilor din partea clienților KAYAK8,6
Singapore AirlinesScor general bazat pe 3994 evaluări
8,8Îmbarcare
8,5Confort
8,9Echipaj
8,6Divertisment
8,3Mâncare
Evaluările companiei aeriene
Someone from the airport employee open our luggages and stole Nike air 1 shoes and Bally shoes, and 6 Nike dri fit shirt, and lots of chocolates.
Someone from the airport employee open our luggages and stole Nike air 1 shoes and Bally shoes, and 6 Nike dri fit shirt, and lots of chocolates.
The staff and service of SIngapore Airlines is hard to beat. They are excellent. If they could only figure out their call center fiasco it would be a top airline. Attempting to call SQ is like trying to talk to the dead.
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
Pro: "Entertainment"
Contra: "Crew miss my drink"
Pro: "Fast boarding. Early arrival. Comfortable seat."
Contra: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Pro: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Pro: "Overall, the staff was amazing, so as the food and cleanliness"
Contra: "The space between the seats in economic seat"
Pro: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Contra: "Can not be topped up"
Pro: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Contra: "Silk air"
Pro: "Same as above on SIN-BKK"
Contra: "Next time in B787 Dreamliner"
Pro: "Crew will try there best to help you in anyway"
Contra: "Missed my connection so lost bags . Took 2 days for them to get to me."
Pro: "Crew was attentive."
Contra: "The entertainment was rather limited."
Contra: "No complain . It’s singapore airlines"
Pro: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Contra: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Pro: "Kindy flight attedances,,smooth boarding,,delicious food"
Contra: "Nothing"
Pro: "The food selection, there is several pre-order meal based on diet or your religion"
Contra: "The seat pitch at least 33""
Pro: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Contra: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Pro: "Great crew and cabin!"
Contra: "Meals were just ok"
Pro: "The crew, their professionalism and wide variety of entertainment."
Contra: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
Contra: "Seat space could be wider for working"
Contra: "My moslem meal selection wasn’t provided onboard"
Contra: "None"
Contra: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Pro: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Pro: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Pro: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Contra: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Pro: "Movie selection was great. Food was decent. Comfort was expected"
Contra: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Pro: "Great entertainment system for a short haul fl flight"
Contra: "Terrible food"
Pro: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Contra: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Pro: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Pro: "But I got to take Qatar airline and the service was great"
Contra: "Almost missed the flight, havent noticed the passengers in prior"
Contra: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Pro: "Food"
Contra: "Crew"
Pro: "Modern aircraft , nice crew"
Pro: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Pro: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Contra: "Nothing to mention, all was good"
Pro: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Pro: "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
Contra: "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
Pro: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Pro: "Good reliable SQ service"
Contra: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Pro: "SQ always has top quality service and that came through today."
Pro: "Reasonable price"
Contra: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Pro: "Consistency of service, efficient"
Contra: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Pro: "Friendliness of crew"
Pro: "Crew and boarding were efficient"
Contra: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Pro: "Professionalism and friendliness of crew"
Contra: "Seat not great for my length even though it was business class"
Pro: "The ground staff in Sydney!"
Contra: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Pro: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Pro: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Contra: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Pro: "Movie selection, very helpful crew and good quality food."
Contra: "Nothing!"
The aircraft had a defected Aircon and they let us wait in the airplane suffocating from the hot air for over an hour. They were trying to fix it, while we were in it and there was no official announcement the whole time. First after a lot of people were complaining they started explaining and giving us some water. Awful experience.
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Contra: "I love it"
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Food was good, crew was really helpful"
Pro: "Seat not comfortable at all... no TV.... sounds bizarre from the plane.... I was scared all the time"
Contra: "We were late, no TV screens, bad food and I can go on and on"
Pro: "The food"
Contra: "Boarding process. Waiting gate was small for the plane we were using"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Contra: "Maby beter orhanisarion to printimg thicket fot baggess"
Contra: "No usb chargers on plane"
Pro: "good company"
Contra: "A little late boarding although it was quick. They were out of food options when they came our last row of the section seats"
Pro: "Really good food, good movies, overall nice feel."
Contra: "Chairs are a bit tightly packed, but not too bad."
Pro: "Nothing"
Contra: "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"
Pro: "It was one of the best airlines in all respects. We flew economy and were treated very well. The stagg was lovely and the food plentiful and good. I will definitely fly them again. The website could be a little easier to navigate to check flight status and seat confirmation. They need to work on that. United airlines website would be a good place to start rheir study."
Contra: "The website needs work. See above."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Contra: "customer service needs upgrading"
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "Awesome"
Pro: "Entertainment , food, personal,"
Contra: "No no WiFi. Boarding time was late. Took over two hours. Management staff in the office was inconsiderate and rude."
Pro: "The food was ok."
Contra: "I lost my suitcase or had it stolen!"
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Contra: "It was too warm and the seats had very little legroom"
Contra: "Sears in Boeing 777-300 are amaño and marroquí, Edith feedback space and unconfortable, worse if being sittedbin the Baco of the aircraft rows 40 yo 54"
Pro: "Clean plane; timely; good food"
Contra: "Not a lot of leg room. Out of all the international flights I’ve been on, it has the least leg room."
Contra: "I wish there would be more leg space. Had to use all my power to get the seat to recline. And the movie options were very less and harldy any light and entertaining movies were avilable."
Pro: "Best food ever on plane"
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Contra: "Sears to close too tight"
Contra: "The airport staff in Istanbul was horrible. Wouldn't help find the gate until the last second. After arriving in JFK. We're stuck on plane on tarmac for 3.5 hours "waiting for a gate" unacceptable."
Contra: "Could not order my special meal in advance, because of turkish airlines website problems, and ended up fasting"
Pro: "If one puts seats in relaxed position, other travelers complain so why have the option of putting seat in relaxed position"
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "Finally getting to New York after they let my 1st connecting flight leave without us and the other dozen or so passengers that were supposed to be on that flight to JFK."
Contra: "Everything else was awful. Due to the previous flight being late arriving/departing we got to Istanbul late then they couldn't park the plane to de-board. We missed our connection and were stuck in Istanbul for an entire day. The customer service related to this mistake were awful, blaming us, telling us it wasn't their problem, and constantly trying to get refer us to another representative or their website rather than attempt to resolve the issues. Worst flight experience I've ever had."
Pro: "It was a full plain but overall ok I will take this flight again"
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "The layover was too long."
Contra: "Flight was delayed causing us to miss connection. Turkish Airlines personnel of little help."
Pro: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Contra: "TV screen very far from the seat and could only interact with it via the remote control."
Pro: "Short but comfortable and pleasant flight."
Contra: "The food wasnt good .."
Pro: "Very good food"
Contra: "Seats are a bit crowded, especially when declined"
Pro: "The best flight ever!"
Pro: "I liked the aircraft and how clean it was. Service was excelllent as eelll as the crew"
Contra: "Nothing. Just wish the flight wasn't 13 hours"
Pro: "Love this airline!!"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "Checkin and time"
Contra: "Food was meh."
Vegetarian option was below average with almost raw ravioli, seats were very small for a business class unlike lufthansa which had nice wide seats. Entertainment particularly indian was awful.
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Space, seats, movies."
Contra: "I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good."
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "amazing"
Contra: "The first leg to Frankfurt was 6 hours late. Missed connection, missed next possible connection, and waiting in line to try to get last possible flight out. Everyone's schedule has been turned upside down."
Pro: "Flight was delayed, but the crew did all they can to make passengers feel comfortable."
Contra: "No food for vegetarians."
Contra: "Flight was delayed"
Pro: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Contra: "For business class the food could be improved."
Contra: "NO MOVIES."
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Pro: "Nothing"
Contra: "Totally chaos and personal unprofessional and with very poor behavior."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "Boarded late, departed late, and they made my boyfriend check his standard sized carry on bag at the gate."
Pro: "nothing"
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Breakfast food was fantastic. Staff was helpful, anticipatory, and thoughtfully accommodating."
Contra: "No access to usb power outlets."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "N/A"
Contra: "It didn't happen"
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Everything"
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "Nothing"
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "Boarding, seat and crew"
Contra: "Movies selection and audio offers"
Contra: "Didn't happen yet."
Pro: "Excellent"
Pro: "Very professional crew !!"
Contra: "Nothing to write ."
Pro: "N-o entertainment"
Contra: "All"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "The boarding was fast and efficient, and the entertainment system was modern."
Contra: "The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m."
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Crew was good"
Contra: "Seating arrangement and lack of comfort :( Was impossible to get a seat assignment. Will not fly Lufthansa again."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "Very friendly staff!"
Contra: "Monitor was very slow and at some moments not working at all (even after restart)"
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Contra: "2.5 h delay"
Pro: "The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!"
Contra: "The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles."
Pro: "The plan and crew were great"
Contra: "Our bags didnt even leave Detroit and the Spainish bag handling company was horrible. Didnt have luggage for 3 days in Spain. Our bags on the way back didnt make the connection. Whats the deal."
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "The staff were great. Food (sandwiches) and drink were included in the service. Music entertainment was included at no extra charge."
Contra: "All good. United and USA domestic carriers need to learn what to do from lufthansa."
Contra: "Frankfurt Airport--is head and shoulders the worst airport in the World. We will not be flying there again. Some dumbass at the airport thought it smart to remove the push carts. Took us one hour to get from our arrival gate to our new departure gate...horrible. They need to build a new airport. Frankfurt is horrible....we will never fly there again."
Delay and change of terminal last minute
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
New 737 and seats too confining
Contra: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Contra: "Very nice crew and great food"
Pro: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Contra: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pro: "The crew was very kind"
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pro: "Flight was on time."
Contra: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Pro: "Boarding was quick and flight was calm"
Contra: "The coffe and breakfast."
Pro: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Contra: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "General flight journey"
Contra: "Delays, took my hand luggage into the hold,"
Contra: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pro: "Everything was good except for the entertainment consul for one of our seats."
Contra: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pro: "I love the food"
Pro: "The crew was very nice"
Contra: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pro: "All good"
Pro: "Best airline in the business quick efficient and outstanding service What else can you say"
Pro: "Boarding agent extra effort to improve my seating!"
Contra: "Food amount less than expected."
Pro: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Contra: "I would have to dream something up."
Pro: "The service"
Contra: "The seats"
Pro: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pro: "Crew was great, very nice"
Contra: "Not enough legroom"
Pro: "Good flight, arriving well on time."
Pro: "I slept pretty much the whole time"
Pro: "The boarding was easy and you didn't have to wait inline for that long"
Contra: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Contra: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pro: "Overall everything was ok."
Contra: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Contra: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Pro: "Very friendly crew"
Pro: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Contra: "Flight was delayed due to weather in Amsterdam area"
Contra: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Contra: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Pro: "great choice of entertainment content, friendly crew"
Pro: "Nothing"
Contra: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Contra: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Pro: "Service"
Contra: "Only one queue for boarding. Flight late on arrival."
Pro: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Contra: "As above"
Pro: "."
Pro: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Contra: "lack of meal options"
Pro: "leg room economy compared to KLM"
Contra: "full flight, no upgrade possible"
Contra: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Pro: "Overall very nice flight, even comes with free drink and snack"
Contra: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."
Pro: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Contra: "Only 1 drinks round on a 3h flight."
Pro: "Feel like reacist Company"
Contra: "I didnt like the treatment of the crew."
Pro: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Contra: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Pro: "Nothing"
Contra: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "The seat was very comfortable."
Contra: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Contra: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Contra: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Pro: "Great newer plane, great service!"
Contra: "Really hard to get boarding passes online"
Pro: "Excellent service"
Contra: "There was no entertainment available."
Pro: "Average crew. Average seat."
Contra: "They could have controlled screening babies better. They just let them scream....."
Pro: "Food"
Contra: "Entertainment"
Contra: "Not to be late ,and not to loose my luggege"
Contra: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Pro: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Contra: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Pro: "The airplane"
Contra: "Nothing"
Contra: "they lost our luggage very inconvenient"
Pro: "Everything. crew friendly and food/drinks the best"
Contra: "Nothing...all was wonderful"
Pro: "It was on time"
Contra: "Hard seats Boarding was 35 min delayed"
Pro: "Great food (Economy class). Good Service"
Contra: "Not enough bathrooms on Economy class area due to aircraft design."
Pro: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Pro: "Food has improved a lot on business class. Meals are more creative."
Contra: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Contra: "Plane left more than 40 minutes late with no explanation or apology."
Contra: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Pro: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Pro: "The crew and flight was faultless"
Contra: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Pro: "Easy, fast, comfortable, no hassles"
Pro: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Pro: "Comfort, food and service are better than average."
Contra: "When stewardess opened overhead locker, something fell on my head."
Contra: "I was asked to change my seat repeatedly"
Pro: "Nothing particular"
Contra: "Nothing particular"
Pro: "nothing"
Contra: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Pro: "Boarding & crew (inc ground staff & check-in) all good."
Contra: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Pro: "Friendly onboard staff"
Contra: "Treated like cattle while boarding unless your preferred member. Average food quality."
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pro: "Nothing"
Contra: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Pro: "Lovely crew, clean toilets"
Contra: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Pro: "The boarding process was smooth and the crew friendly. Flight ran on time."
Contra: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Pro: "The crew was very nice and helpful."
Contra: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Pro: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Contra: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Pro: "Loved the movie selection and the food was good too."
Contra: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Pro: "Panamá airport is a disaster, unorganized and dirty"
Contra: "Panamá airport"
Pro: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Pro: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Contra: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Contra: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."
Pro: "Friendly crew; comfort; punctuation. Fast boarding"
Contra: "Simple food - very small amounts. No entertainment."
Contra: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Pro: "Ticket price"
Contra: "Long check in wait in Dubai. Food was shocking - inedible!"
Pro: "Crew was very nice and helpful"
Contra: "Old airplane with very low amenities. Plane still had ashtrays"
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1.224 €