I liked the service, the food, the gifts, the children were very happy..a lot of money. it would be nice to have the children in one sector of the plane
Great food, great service, great plane
The restaurant in the business lounge should work 24/7
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Contra: "For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts."
Pro: "Yes.The crew was amazing"
Contra: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."
Pro: "Entertainment, and crew was nice"
Contra: "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"
Pro: "Reliable, high quality service"
Contra: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Pro: "Not much"
Contra: "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."
Contra: "Boarding. The gates were cheep changing. Poor room between seats."
Contra: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Contra: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Contra: "Shake all the time,vomited"
Pro: "Excellent crew service & food/beverage offerings"
Pro: "Great to watch live sports. Loading was fine. Food terrible. Staff ok."
Contra: "Istanbul airport is so overpriced, crowded and small."
Pro: "Punctual in terms of reaching destination, all else average."
Contra: "Less leg space, pantry service below expectations."
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "The crew is very nice and try to make the flight experience easier."
Contra: "They lost my luggage, and this is not the first time either"
Pro: "Overall flight is good"
Contra: "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
Pro: "Luggage policy, helpful ground and air crew. Price."
Contra: "IST stoppover, damaged luggages."
Pro: "Everything was well taken care of."
Contra: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
Contra: "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Contra: "departure time changed 3 times"
Pro: "Flight was smooth. Staff were helpful and professional."
Pro: "Crew was very helpful and everything was good"
Contra: "Lost my baby stroller and didn't found when arrived"
Pro: "They put a fabric pad on the seat to make it softer . I'm 6' and was comfortable. They have nice children's toiletry kits. Great entertainment system, tons of movies and shows."
Contra: "If you sit the the second cabin on the 777 they run out of buns and champagne by the time they get to you which is unacceptable for business class and they only finished the meal service 2 and a half hours into a 10:30 pm departure flight which is way too slow. They tried to lie to me that they didn't have champagne but I saw them opening 2 bottle when I went to the front lavatory. Between meal services crew is non existent."
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Contra: "Didn't get to Instanbul or my destination of Budapest. There were mechanical Issues that I was told were weather issues. I was delayed over 12 hours, missed two connections and given the runaround about getting a place to stay for the night. The shuttle service provided took another hour at 2am! $47 to cover four meals and no mention of flight credit on my first leg for the HUGE inconvenience. A direct flight to Budapest a 27 hours after the fact is the best they could do and wanted to charge me a change fee too!! My vacation is cut short by this mess and my travel companions already in country are waiting on me to get their trip started. I will not be using Air Canada or Turkish air until they can communicate between one another and provide at least average customer service. So, it's safe to say that it will be the 12th of NEVER when I fly Air Canada"
Contra: "It never happened."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "The layover was too long."
Contra: "Had a nine hours layover and I couldn't even entre the Turkish airlines lounge. The airport in Istanbul also had terrible wifi connection. I would not fly this route again"
Pro: "Short but comfortable and pleasant flight."
Pro: "Stewards, air hostesses, food, entertainment & the toiletries kit"
Contra: "Seat size! Boarding queues"
Pro: "The best flight ever!"
Pro: "Love this airline!!"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pro: "Very helpful and respectfull crew"
Contra: "Boarding started 20 mins after the designated time"
Pro: "Turkish airlines crew & service are excellent especially if you compare it to those of many other airlines."
Contra: "Courtesy of the crew & good old fashion meal service. Also the entertainment on board."
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "Nice crew, clean seats, good food..."
Contra: "TERRIBLE customer service, barely spoke English over the pho ne. Bought the tickets on April 1 and immediately called to make a reservation for my dog. They made the reservation. Couldn't answer regulations for transporting pets, had to dig up rules and regulations online myself. Made a reservation the same day for the dog and they never sent a confirmation. Went to their office at Pearson and they had no clue as well. Two days before the flight they called to tell me my dog can't fly due to unknown reasons and created a MAJOR nightmare. I paid $400 for papers and cage for the dog only. Very very unprofessional and will NEVER fly with Turkish Airlines again!!!"
The flight was fine, nothing special, but no problems either.
Love those Austrian chocolates.
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers."
Contra: "What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating."
Contra: "The fees for the sporting bag was out of control expensive"
Pro: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Contra: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Pro: "Professional crew"
Contra: "Depart on time"
Pro: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Contra: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Pro: "Amazing leg room, free snack and drink, free wi-fi."
Pro: "It was all fine, a bit cramped, but otherwise fine"
Contra: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Contra: "The 34 minute flight was delayed by almost 2 hours."
Contra: "Flight hopelessly delayed leaving Sarajevo. No effort by staff to connect us or hold flights. Missed connection by 15 min. Would not recommend Austrian Airlines. Delays in all parts of this trip - both coming and going"
Pro: "Nothing at all."
Contra: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Contra: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Pro: "Flight was in schedule, friendly staff"
Pro: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."
Contra: "I had a weelchair and nobody assist me in Viene in Austria"
Pro: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Contra: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."
Pro: "Movie selection was good."
Contra: "I could not reserve seats via Kayak, through whom the flight was booked. I paid extra for seat reservations, about $30 for a plain economy seats, to Austrian Airlines."
Contra: "No place to put my feet. No foot room"
Pro: "Friendly staff, on time flight. Nice refreshments"
Pro: "Safety, timeliness, friendliness of staff"
Contra: "Entertainment is outdated"
Pro: "smooth flight, friendly crew"
Contra: "They cancel the flight without letting me know!"
Pro: "I would suggest to make up some how for my lost as I had other problems derived from missing my United Airlines but so far every body has been very understanding. For example selling me a new ticket at a special price or with some benefit - I WILL NEED TO FLY TO VIENNA AND KIEV AGAIN WITHIN 6 MONTHS - otherwise; I doubt I would ever buy a Austrian plane ticket again. I AM FLYING ON POLISH AIRLINES RIGHT NOW OCT 25TH."
Contra: "When I try to make the change of itinerary on Austrian Airlines on the selling web page, they told me to contact the Austrian Airlines, so I did. The Austrian Airlines lady who told me that I would just lose my tickets and that I could not even pay a penalty to avoid such thing, was very VERY RUDE!! As the Austrian Airlines did not offer me an option but losing my plane ticket,"
Pro: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Contra: "I don't remember anything about the food."
Pro: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."
Pro: "The rep was able to get me on Air France instead."
Contra: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."
Pro: "The plane was comfortable and clean. Internet was offered"
Contra: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."
Pro: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Contra: "Flight attendants were a bit stoic but did their job."
Pro: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Contra: "The inflight entertainment included so many mediocre films, with hardly a classic among them. I suppose those are cheaper, but I would think both Austrian and Lufthansa (they seemed to be using almost identical entertainment systems with almost identical offerings) would benefit from limiting their movie options much more towards movies with, say, above a 70% Rotten Tomatoes rating or above average box office sales. Even if they had fewer films, say 40 instead of 56, the ones they have would be more popular."
Pro: "I like the food , service and clean airplane."
Contra: "Both flights were delayed. Food selection was poor."
Pro: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."
Contra: "Poor service, will not fly again with this airline"
Contra: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Pro: "Crew friendliness."
Contra: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."
Pro: "Austrian airlines did not have enough passingers and they transfer my father who is very sick and old to turkish airline."
Contra: "Unprofessional very, very!"
Pro: "Everything was fine - short flight"
Pro: "Great flight! Excellent service! Excellent food and beverages! Would definitely do it again and recommend it to anyone."
Pro: "The crew were very nice"
Contra: "Toilets could be cleaned more often"
Contra: "Technical issues with website and online check-in. Boarding was poorly organized. Food could be better (e.g, breakfast muffin was terrible). Also availability and varienty of alcoholic drinks could be better. Flight was delayed and therefore my luggage didn't make it to connecting flight.."
Pro: "in this case, nothing"
Contra: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Pro: "Staff was pleasant and competent"
Contra: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Pro: "Nice crew, lots of entertainment options (movies especially). Seats recline very far back, nice..."
Contra: "Ground crew was a big bottleneck and Austrian security did not help."
Contra: "Flight was very delayed leaving Sofia which made connecting flights for many people a rush and very stressful. People were pulled to the front of the plane and told to rush to catch their flights. My bag didn't make my connecting flight but Austrian delivered it 2 days later."
Pro: "The crew was nice and the entertainment was okay."
Contra: "It was impossible to make a seat reservation--impossible. When I asked Air Canada they said contact Austrian Airlines. When I asked them they said get in touch with United. Then I was told I could book a seat 24 hours in advance. When I got email I couldn't--said I had to do it at the gate. When I got to the gate I was told I had a seat in the middle of the plane. Not true I was at the back of the plane. Just awful"
Lots of delays and no responsibility for their mistakes.
Flight was great but checkin experience made me never fly with LOT again
Everything. We arrived at our destination with a nearly 3 day delay. That's almost a week from my vacation including the travel from Canada and after the delay in Poland. Staying TWO days in Poland is unacceptable.
Pro: "From Toronto to Warsaw we flew with Air Belgium even though we paid a ticket for Polish Airlines and everything was horrible. We waited an hour without any explanation before boarding and another hour and half after boarding. The seats were very uncomfortable and there was no leg room. Flight from Warsaw to Belgrade was a lot better, however 2 out of my 3 luggages were lost. Crew on both flights were lovely."
Contra: "Food was almost cold.... I was in the back section of the planet...."
Pro: "Good organization for connecting flights, since first one departed one hour late"
Contra: "Not put me in middle sit never again"
Pro: "Nice staff"
Contra: "Seats was locked and could not be reclined"
Pro: "The crew was great, but my seat wasn’t that comfortable."
Contra: "I would probably like them to be on time because I almost missed my connecting flight"
Pro: "Crew was very welcoming and helpful"
Contra: "Drinks serving could be more frequent. Food serving to have some options. Seats were somewhat not comfortable for tall people as they were lacking head support."
Pro: "Informative to the very minimum."
Contra: "NEED Leg room. Better air conditioning. It felt like a sardine box for 3 and a half hours."
Pro: "Everything went good."
Contra: "Movie or general didn't provide closed caption or subtitle for an English language."
Contra: "keep providing the same great experience!"
Pro: "Seat on aisle"
Contra: "Not being late for my second flight"
Pro: "I am fine with everything"
Contra: "Yes, I agrèe it could be"
Contra: "The flight was canceled without notice."
Pro: "I liked that all flights were on time"
Pro: "Funny english"
Contra: "1h 10' delayed bording"
Contra: "I ordered a special meal but for some reason, I was not on the list. The crew decided that I had not ordered one."
Pro: "I liked the quality of the food and seat comfort. Crew were nice and worked efficiently."
Contra: "The delay. And entertainment. Poor selection and unit got cut off each time there was a turbulence. My unit stopped working and when I checked the other seat unit it was working. Luckily none was sitting there."
Contra: "The flight was almost two hours delayed. If my connecting flight were closer, I would have missed it. Otherwise everything was good. The 787 Dreamliner was new and very comfortable."
Pro: "The Dreamliner is new and shiny, and the bulkhead seat I happened to get had a lot of leg room."
Contra: "The in-flight entertainment monitor was not working half the time, apparently because of some faulty wiring in the joint that connects the monitor to the seat. And guess what, when it does not work, the reading light and passenger assistance do not work either. Morale: only get bulkhead seats if you plan to sleep through most of the flight."
Contra: "Having to arrive 6 hours later than scheduled"
Pro: "Very nice new Dreamlianer , very clear , nice staff friendly and cooperative, food quality good, entertainment list very good , nice flight for very reasonable price , much better then LH"
Pro: "Flight attendants were very kind and pleasant. Meal service and entertainment were more substantial than expected."
Contra: "Extreme delay supposedly as a result of a lightning strike to the plane. About 9 hours delay and a missed connection. The only compensation given for this dealy was a voucher for a 20 Euro meal at the airport restaurant of my choice. I know planes get hit by lightning on average of once a year, but it typically does not take 3 to 4 hours to inspect and confirm the safety of the plane's electrical system. But perhaps better safe than sorrry!"
Contra: "a worst ever trip"
Contra: "Delayed flight from Toronto to warsaw by 2 hours, then delayed flight from Warsaw to Rzeszow by 7 hours due to no room on the plane."
Contra: "Incomfortable chairs"
Pro: "Comfortable, civilized"
Pro: "New airplane, good food."
Pro: "Comfortable seats. Professional pilots. Variety of movies."
Contra: "Food is junk. Arrogant rude flight attendants. No desire to do their job."
Pro: "The food and entertainment"
Contra: "I did not like the terrible services!"
Contra: "They delayed the departure"
Pro: "Lots of movies, food was great and staff was friendly."
Contra: "Even though it was a long haul flight, alcohol needed to be purchased separately."
Pro: "The transatlantic plane was great."
Contra: "No alcohol 2/2 flights delayed"
Pro: "Seats were comfortable and the food wasn't terrible"
Contra: "4 hours late with no explanation and terrible updates left us sitting at the gate the whole yimr"
Contra: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Contra: "one of our seats did not work properly (3D) and the crew constantly had to manually adjust the seat. It never would go into a full reclining position. Food was good but they did not serve everything that was listed on the menu. My wife ordered the pancakes with berries for breakfast and they said they did not have any. After they told us they did not have this item, another passenger from Russia sitting in 3A started complaining and they miraculously found the pancakes for this passenger. this leaves a bad impression about the service and not what you expect when you buy a business class ticket."
Pro: "Everything was great"
Contra: "Nothing to complain Everithing was great thank you"
Pro: "I like everything food and the chaires very comfortable thanks"
Contra: "Nothing to complain Everithing is excellent easy flight Thankyou"
Pro: "The trip was on Boeing 787, good legroom, and decent seat recline, food was ok and the flight was on time given that most transatlantic LOT Polish Airlines flights are delayed."
Contra: "The aircraft (B787) was a bit run down. Some of the cabin crew were unprofessional, at at times rude to passengers. No wine/beer offered during the dinner service. They offer "gourmet" cafe on-board for purchase, but one has to go all the way back of the plane to make a purchase, the flight attendants refuse to bring it to the passenger, which I found to be strange."
Contra: "Seats aren't comfortable"
Pro: "I liked every thing the crew was exelent"
Contra: "Dislike to crowded"
1. Any delay of the incoming flight Air Canada manages to double up. Flight from Vancouver to Boston was 25 minutes late, but our flight (which was next) was late for an hour. 2. Entertainment screen was freezing up frequently. 3. Since when is it okay not to handle the whole can if the soft drink, but pour a tiny glass from the open can instead?
They cancelled my flight and had nothing else available at the time I needed to fly, so I had to book with another airline that was $200 more for the
Flight left over an hour late.
Airplane arrived late at the gate. Staff was not prepared to board a passenger with disabilities. Boarding was long. Crew member treated without respect a passenger that was worried about missing a connection. It took longer than expected ro get a gate at the airport.
Flight delayed by four hours
So small and squishy and seats were extremely uncomfortable.
Small seats means other passengers thoughtlessly take up your space. At least it’s a short flight.
Pro: "Extremely late-no specific reason-AC lounge closed at 9 so we were asked to leave-boarding area was so packed no where to sit so sat on “rails”. After 3 hrs delay u expect something like some peanuts to compensate-but no-they are as bad as any other NA airline if not worse-awful service, all they wanted cared after giving some soda or water is to Collect the garbage-plane was not cleaned properly. Dirty paper and cups in pockets. Wish i did not have to fly AC"
Pro: "Staff mixed Qatari and Canadian, did their best"
Contra: "With a sore arm, it was an impossible task to find a cozy position without shap metallic angles protruding."
Pro: "I lost my phone in the taxi and Javier offered his cellphone and spoke to the taxi driver to get it returned to me (I didn’t speak Spanish) before my flight."
Contra: "Flight was delayed. On board, the seats were too small as per usual with Air Canada’s seating configuration. They tend to pack the cabin with as many passengers with little room."
Pro: "We didn’t crash."
Contra: "Continue not to crash. Thank you."
Pro: "The crew were fantastic. On time flight always a plus for a vacation. Movie/TV selections exceptional"
Contra: "Headphone jacks did not work well"
Pro: "The flight was short . Food was pretty good"
Contra: "That we were waiting to take off and the explanation of the technical delay was not too clear and forthcoming"
Contra: "Rouge is terrible compares to regular Air Canada."
Pro: "Getting off"
Contra: "Sore all over and a lousy cough"
Pro: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Contra: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Pro: "Smaller airport with quick checkin and pleasant staff."
Contra: "No entertainment system and have to pay to access in flight wifi to access a movie."
Contra: "I could not get a seat assignment or a boarding pass for my connecting flight"
Pro: "My taxi driver comments that " Air Canada is terrible; I'm sorry you fly them!""
Contra: "Nobody ever around to help you; your anxiety is through the roof just trying to get help or any glimmer of kindness! And forget the bastards refunding you!"
Contra: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Contra: "Poor boarding by zone number which all customers just block the lineup old plane outbound"
Contra: "We did not make this flight due to the first flight being over an hour late. This caused us to miss our connection to St. Louis. While they rerouted others on the flight, they did not reroute us because we didn't check any luggage! Their reasoning was we had a chance to make the connection. But they made us wait in a line for 10 minutes to be told that despite our requests to go to the gate. By then it was too late. We then had to fly stand by to Chicago and stand by again to get to St. Louis."
Pro: "The 787 aircraft. What a beautiful plane"
Contra: "Calgary airport. NEVER AGAIN!"
Pro: "Smooth flight"
Contra: "Some of the crew is not friendly."
Pro: "Legroom and entertainment were both good. Food can be improve."
Contra: "Boarding was bad in Zurich, unorganized. Need improvement"
Pro: "Crew was excellent"
Contra: "Long delay while a new crew was flown to Toronto. Has root cause of original delay been identified and steps taken to ensure it doesn't happen again?"
Pro: "nothing particularly spectacular. The entertainment on the place is much better than most (since most don't have it) for such short flights."
Contra: "The place was delayed for over an hour for a 'maintenance issue' - what I dislike is lack of information being shared from the plane to people at the gate. Also when we are delayed for the airlines fault - customers should be given something - anything - a small voucher, or even a drink ect., this is not a weather issue. I think airlines have too much power making most terrible at customer service - air Canada is one of the worst ones."
Contra: "My luggage had not being delivered yet. Somebody decided not to located it to my conexion with COPA in Los Angeles. I am wondering if I could have access to my stuff before going back home in Vancouver. My family is waiting here for the gifts that I bought for them. I am feeling really embarrased with this situation."
Contra: "It was cancelled."
Pro: "I honestly can't think of anything I liked, other than the plane arriving and leaving on time."
Contra: "The in flight entertainment is a joke, it's a 14 hour flight so why are there only 3 episodes of any tv show? The food was inedible, and beverages were limited to 3 choices coffee, water or juice. I was trying to sleep on the plane but every time a flight attendant would walk past me they would run into me (and I was very much within my seat) and wake me up. They also woke me up to ask if I wanted food twice. The seats were so uncomfortable. I'm an able bodied 20 something and if I am in this much physical pain from flying I can't imagine what an elderly person must feel like after flying Air Canada. The pillow that was provided gave me no comfort what so ever, it wasn't think enough to even offer some back support."
Pro: "Flight attendant's were friendly amid the circumstances."
Contra: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pro: "The seating is too squished.If you have long legs, their toast"
Pro: "Our flight attendant, Aaron, was wonderful"
Contra: "Everything else was awful....I was taking an international flights, so arrived at the airport 3 hours early, as specified. There was no attendant at the desk until 1.45 hours prior to boarding. We almost missed the flight, and as a result, the connection to London. If possible, I will not fly air Canada again"
Contra: "Too much late. I missed all my itenerary planned by Campus France. I had to pay for a taxi and a new train ticket."
Pro: "No tv working. Surprise"
Pro: "The only thing I liked is the fact that I arrived safely at my destination."
Contra: "I did not like the three house delay in Toronto. And, of course, we were always told, it will be just a few more minutes each time so for three hours we were stuck, milling around @ the gate.....well actually between two gates because they kept changing gates.......waiting for the flight. If I'd know it was going to be 3 hours, I would have maybe gotten some food and wandered away to find a place that had a spot to sit. Instead, standing on one foot and then the other, hungry for three house while Air Canada got their #@%*# together and found a plane that actually functioned appropriately."
Contra: "The movies selection is not good"
Pro: "Nice aircraft. Good direct flight without the hassle of a layover"
Contra: "Seat comfort not so good. The cabins a bit dated with the seats needing to be tightened."
Pro: "Billy Bishop airport is awesome!"
Contra: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pro: "Customer care hotline service over the phone was great! They took care of all my problems and was very nice."
Contra: "Customer service at the airport needs to improve tremendously!"
Pro: "I sat with my husband by the window."
Contra: "First the plane had a delay for an hour, then additional two more hours of delay because we had to wait for another plane with passengers had to connect to the flight. Once we were boarded, we waited another hour for more passengers with luggage issues. After the plane took off, I was happy that the crews continued to offer us water, then I found out that there was no meal plan for the flight. I was hungry after all the unexpected wait plus the 4.5 hours flight to Chicago. I feel that the airline could offer passengers a meal after all the unexpected delays."
Pro: "Plane, (bathrooms) very clean, and crew was exceptional. Ample food and drinks were supplied. I also had more room this trip in Economy class, as one seat next to me was empty."
Contra: "For Economy accommodations, this flight was good, no complaints."
Pro: "good entertainment but otherwise average or less"
Pro: "The in-flight meal was excellent!"
Contra: "I'm tall 6'6" and was stuck in the middle of the center row. I was uncomfortable from the moment I sat down which included extra delay time on the ground."
Contra: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."
I contracted COVID on the flight, since the passenger sitting behind me wasn't wearing a mask and was coughing the whole flight. Despite paying a premium price for "Economy PLUS", I still earned almost no frequent flier miles, and there was really no difference between this services I received versus if I had paid for the most basic economy option.
The boarding crew were not very knowledgeable about COVID-related requirements at the destination (Spain), and they gave terrible recommendations (get tested 1 hour before the flight, which was impossible). They even said that they can’t let me on the plane, even though I’m flying to Lisbon, Portugal first, which doesn’t have much COVID-related restrictions anymore. Fortunately, the manager was able to resolve the issue, otherwise it would have cost me a lot to get another ticket.
Pro: "The crew was attentive but only on the basic standard service."
Contra: "I truly love that there are very few travelers. Also, I went through a lot getting to have done a covid test in order to travel, no one asked for it! Also when filling the custom forms they could have been and explain that one paper form was enough for a whole family"
Pro: "Smooth flight"
Contra: "More food, more water"
Pro: "Yes, it was comfortable and they r nice."
Contra: "Ummmm delayed both flights were delayed, it was annoying"
Contra: "Worst trip ever"
Pro: "Nice crew."
Contra: "We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again."
Pro: "Fairly new plane with clean/comfortable seats"
Contra: "Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat"
Pro: "2 free checked bags"
Contra: "Very long wait time."
Pro: "Flight was on time, crew friendly on airport and flight. Plane was clean and sits were ok."
Contra: "The food could have been better."
Pro: "The food and service during the flight was great. Enjoyed the meals and they offered drinks frequently. Complementary wine is also a big plus compared to other airlines."
Contra: "The luggage situation. We were very annoyed that we didn’t get a carry on bag and had to pay $92 each for every checked bag. I travel frequently and have never experienced this with another airline."
Contra: "Flight was so delayed we missed our connection."
Pro: "Everything was on time"
Contra: "Lots of hidden fees, horrible customer service, no flight entertainment available, seats were uncomfortable. Definitely would not recommend"
Pro: "On time flight, good service"
Contra: "Long wait for deposit luggage . Food could be much better."
Contra: "The hot dish of meat and rice was not that great, the meat was hard and the rice not tasty."
Contra: "Not enough space for hand luhggage. Changed gate very short before boarding. No gluten free meal available on board."
Pro: "Not much"
Contra: "A modern airplane properly equipped with padded seats and provisioned with quality food. Charging outlets!!"
Pro: "Everything went according to the timetable, boarding was on-time and we even arrived a bit earlier than scheduled, so I can't really fault the service of the pilots, the cabin crew or the ground operations team. Food wasn't exactly stellar, but clearly a lot better than on most European flights operated by larger companies (Lufthansa, KLM, Air France etc.). The aircraft itself was clean and looked fairly new and well maintained"
Contra: "The seating was absolutely HORRENDOUS. Even though I'm nearly 6'3" (close to 1.90m), I generally never complain about seating space or legroom, even on low cost flights. This particular TAP aircraft, however, despite looking quite new, had some of the most cramped seating ever. Additionally, the trays were minuscule (you could barely place the entire food tray the service during the flight, let alone have another drink at the same time on the tray). Also, on the inbound flight (this was the return one), the seats were fitted with a very simple and clever tablet-holding mechanism, so you could easily watch something on your table while eating your food (from a similarly small tray table). The seat back pockets do not have any material/fabric on the sides, so stored items could easily slip out sideways from the pocket. Shame to have such a good in flight service and to be a punctual airline if you're going to carry your passengers cramped like cattle in seats 'rivalling' the ones on Ryanair flights on 4-hour long journeys."
Pro: "Great food. Arrive and flying"
Contra: "When I booked the flight, your site said that I would not have a luggage charge, but I was charged 37 euros more when I checked in."
Pro: "The fact that it was a direct flight."
Contra: "First of all, I would like to start by saying that I flight with TAP very often. I guess you can check on your system. I had good experiences in the past and actually recommeded to friends/family. I hope this flight was an exception. A few things were not that good this time. 1) First of all, the online check-in wasn't working until a few hours before the flight, and I didn't even give me the option to choose my seat. Once in the plane, I noticed plenty of empty seats in several areas of the plane. I could have had a much better seat. Also, the fact that the price of the luggage in the ticket is not included is insane! They let you know right at the boarding area. Another 100 plus dollars in addition to the 1,6000 that I paid for the ticket. Incredible!! And they only gave us 15 dollars voucher!! 2) There was a 2 hours delay due to a storm in the south of the USA. Although I am fully understandable with the fact that this situation is out of hands for the TAP company, is it in their hands the care and wellbeing of their passengers. As previoulsy stated, I received a 15 dollars voucher to use becasue of the delay. At any airport, for any decent meal, you will pay a minimum of 25-30 dollars. All items are more expensive. While waiting in the gate to board, we were not offered with snacks, water, etc.. additionally, no announements or updates at all. 3) I had a very uncofortable situation with one of the filght attenders. Male, very tall, dark hair and dark skin. When distributing dinner, I found the way he approached me very disrespectul, ironic and dismissive. ZERO customer services and he is actually the face of TAP in these planes. Unaceptable. I have to look all the way up to him, he wouldn't make an effort to band a bit (of course, not completely) to at least try to hear what I was saying. He was requesting me to speak loud but he would not make a minimum effort to get close to me. His demeanor and attitude made me feel very upsted... abuse of power... to the pooint that I ended up not taking the meal. No manners at all. He should understand that after hours of waiting (check-in usual time plus the 2 hours delay) we were all very tired. Particularly at that timeof the day. Some of us where up for since earlyi in the moring and you could tell that most of the passengers were exhausted. The second we got into our seat, we all used our blankets and try to sleep. He was not empathetic or councious about that. I felt very uncomfortable. Both of the girls that were also in the back area of the plane, were also lacking manners and customer services. I don't know.. other times was much better."
Pro: "The fact that I made my flight."
Contra: "In incompetence of the clerk that checked me in, and the fact that I was thrice charged for my bag, because he didn’t know how to use the computer."
Contra: "The plane was very small service was not good and the crew were not that friendly"
Contra: "Crew was very sour faced, impolite and rude the whole time. Seats were way too packed"
Pro: "Free food and drinks. Pillow and blanket and ear buds all ready on each seat! More spacious seating."
Contra: "No indication booking was discounted flight on kayak website! Charges for baggage very , very high!. Very bad border crossing as we waited in line for a simple passport stamp for 3 hours!!!!!!"
Pro: "Excellent layout, excellent service."
Pro: "Good food serving times."
Contra: "The hospitality of the airline crew is very poor as they are extremely rude to their customers. The planes I flew on were very out of date and not comfortable for international travel. I have flown on many airlines, but these planes were by far the worst. Cheap price, for a reason. The seats didn’t recline, the food was terrible, no options were given for food, and the movies were pre-picked. No one had a choice in what they watched. Very outdated. I had 2.5 hours to board my connecting flight and they caused me to miss it. As I waited in the customs line entering Lisbon, I asked a TAP representative if I’d have to get out of the line up and go right through as my flight left at 2:10 pm. They said you will make it, stay in line. I get near the front of the line 2 hours later... hundreds of people were in this line and they only had 2/10 customs agents available!!! I ask another representative how far my gate is since my flight leaves in 30 min and she told me “no you missed it. but don’t worry others will be missing it too”. So no I did not miss it, you caused me to miss it cause I already asked if I would and you people told me no. I run to the gate, which has now changed to the other end of the airport, so I run to that gate and it is 10 min before the flight is to take off. I ask the desk agent at the gate and he tells me the flight has already left. Others had missed it too due to the insane customs line up. So the plane left 20 mins earlier than scheduled with only half it’s passengers..... unbelievable!!! When I went to the service desk they did not show any sympathy or apologetic behaviours whatsoever."
Pro: "The crew was very king"
Contra: "the seats were very uncomfortable because the backs were not adjustable"
Contra: "my luggage was opened somewhere along the way. My gift for my child was stolen. Ugly ! Very ugly !! I got home, I unzipped my bag and I do not have a pair of sneakers that were a gift for my baby and some other sweets, my luggage was half empty! The face of my disappointed kid broke my soul, that should not have happened."
Pro: "The check in was smooth and boarding was quick"
Contra: "We had problems with TAP up front related to baggage fares and them keeping the $85 I paid for my son who is 2 meters tall to be in an exit row and then assigned to a different seat. He was miserable for almost seven hours."
Pro: "It was a very comfortable flight and I love the dinner they served! Would fly TAP again."
Contra: "Boarding was refused at gate due to late arrival of previous flight which was also a TAP flight. No assistance to delay following flight or accelerate our deplaning even though the next identical flight was three days later."
Pro: "Friendly and helpful crew. Great food."
Pro: "The flight was uneventful."
Contra: "The food was edible. The entertainment display was old. Not much leg room."
Contra: "As I keep metioning....you guys need to be more generous with the Victoria program. I fly you guys a minimum of 7 or 8 times a year, plus numerous partner flights, and what do I get? no free upgrades, 60,000 miles to become gold etc etc"
Pro: "The Magnum ice cream was a great touch."
Contra: "We thought that $35 per bag is a bit too much when other airlines are $25."
Pro: "Honestly I didn't like anything because before I boarded , I was charged for all my luggage . They said that tap changed there policy , how I suppose to know ? Why didn't it say anything while purchasing a ticket"
Contra: "I was charged for my 3 luggage . It's not fair . I still have the invoice , before ibbook the ticket it said that you get free luggage ."
Pro: "Seats were comfortable in economy although no one is ever happy with how little they recline, crew was friendly and helpful. Entertainment selection was larger than most airlines I've flown on."
Contra: "Flight left Toronto at midnight, the crew served a meal and it was about 2 hours after departure that the cabin lights were finally turned off. On an overnight, overseas flight, turn off the lights and service breakfast with a noon arrival like all the flights I've taken to London do."
Pro: "The food and air conditioning"
Contra: "I purposely got a seat in the front row for extra leg room next to my two friends whose tickets I paid for. The TV in my seat was broken and I therefore could not at all watch TV unless I moved to another seat. I ended up not being able to sit with my friends for the entire seven-hour flight. The flight was delayed multiple times. The first time it was delayed because they were doing an extra security search by hand in the Gated area awaiting to board the plane. I have never seen this in my life and it was definitely started. Then we were on board the plane for almost an hour before they made an announcement that they found a broken part on the plane and had to switch planes. It was all very fishy. Quite frankly that I want my money back."
Contra: "First flight was delayed by just a half an hour and we arrived in Portugal. We had a connecting flight to AMS with also TAP and had a two hour window to make the next flight with the same company (TAP). We were in line for passport and then security and talked to several TAP employees and they said we would be have time and wouldn't have a problem catching the second flight. Well, we got through the lines with 30 min before our next flight and they wouldn't let us on. Customer service and organization of the airline is really poor. The aircraft had minimal room and no entertainment. We got on our next flight five hours later and all they gave us was a $10 food voucher. So poorly managed."
Pro: "Ease of boarding"
Contra: "Wait at baggage claim was too long"
Pro: "The plane was new, clean, and spacious. The staff was mostly helpful and friendly,"
Contra: "Short flight so no entertainment or drink/food."
Pro: "Once you get to the airline all is good"
Contra: "TAP changed the flight and only allowed 1 and one-half hours to transfer. You need to go through Portugal custums and the line is long."
Pro: "Crew very helpful and friendly"
Contra: "Slow boarding; food"
Pro: "Staff couldn't have been more courteous."
Contra: "Little confusing at the gate but mainly due to poor PA system not the staff. Happens a lot at airports in my experience"
Contra: "Wait for boarding"
Contra: "Bag fees twice on connection flight"
Pro: "Smooth flight and landing!!"