Pro: "From Toronto to Warsaw we flew with Air Belgium even though we paid a ticket for Polish Airlines and everything was horrible. We waited an hour without any explanation before boarding and another hour and half after boarding. The seats were very uncomfortable and there was no leg room. Flight from Warsaw to Belgrade was a lot better, however 2 out of my 3 luggages were lost. Crew on both flights were lovely."
Pro: "LOT kept seating set up for comfort of all passengers."
Contra: "Food was almost cold.... I was in the back section of the planet...."
Pro: "Good organization for connecting flights, since first one departed one hour late"
Contra: "Not put me in middle sit never again"
Pro: "Nice staff"
Contra: "Seats was locked and could not be reclined"
Pro: "The crew was great, but my seat wasn’t that comfortable."
Contra: "I would probably like them to be on time because I almost missed my connecting flight"
Pro: "Crew was very welcoming and helpful"
Contra: "Drinks serving could be more frequent. Food serving to have some options. Seats were somewhat not comfortable for tall people as they were lacking head support."
Pro: "Informative to the very minimum."
Contra: "NEED Leg room. Better air conditioning. It felt like a sardine box for 3 and a half hours."
Pro: "Everything went good."
Contra: "Movie or general didn't provide closed caption or subtitle for an English language."
Contra: "keep providing the same great experience!"
Pro: "Seat on aisle"
Contra: "Not being late for my second flight"
Pro: "I am fine with everything"
Contra: "Yes, I agrèe it could be"
Contra: "The flight was canceled without notice."
Pro: "I liked that all flights were on time"
Pro: "Funny english"
Contra: "1h 10' delayed bording"
Contra: "I ordered a special meal but for some reason, I was not on the list. The crew decided that I had not ordered one."
Pro: "I liked the quality of the food and seat comfort. Crew were nice and worked efficiently."
Contra: "The delay. And entertainment. Poor selection and unit got cut off each time there was a turbulence. My unit stopped working and when I checked the other seat unit it was working. Luckily none was sitting there."
Contra: "The flight was almost two hours delayed. If my connecting flight were closer, I would have missed it. Otherwise everything was good. The 787 Dreamliner was new and very comfortable."
Pro: "The Dreamliner is new and shiny, and the bulkhead seat I happened to get had a lot of leg room."
Contra: "The in-flight entertainment monitor was not working half the time, apparently because of some faulty wiring in the joint that connects the monitor to the seat. And guess what, when it does not work, the reading light and passenger assistance do not work either. Morale: only get bulkhead seats if you plan to sleep through most of the flight."
Contra: "Having to arrive 6 hours later than scheduled"
Pro: "Very nice new Dreamlianer , very clear , nice staff friendly and cooperative, food quality good, entertainment list very good , nice flight for very reasonable price , much better then LH"
Pro: "Flight attendants were very kind and pleasant. Meal service and entertainment were more substantial than expected."
Contra: "Extreme delay supposedly as a result of a lightning strike to the plane. About 9 hours delay and a missed connection. The only compensation given for this dealy was a voucher for a 20 Euro meal at the airport restaurant of my choice. I know planes get hit by lightning on average of once a year, but it typically does not take 3 to 4 hours to inspect and confirm the safety of the plane's electrical system. But perhaps better safe than sorrry!"
Contra: "a worst ever trip"
Contra: "Delayed flight from Toronto to warsaw by 2 hours, then delayed flight from Warsaw to Rzeszow by 7 hours due to no room on the plane."
Contra: "Incomfortable chairs"
Pro: "Comfortable, civilized"
Pro: "New airplane, good food."
Pro: "Comfortable seats. Professional pilots. Variety of movies."
Contra: "Food is junk. Arrogant rude flight attendants. No desire to do their job."
Pro: "The food and entertainment"
Contra: "I did not like the terrible services!"
Contra: "They delayed the departure"
Pro: "Lots of movies, food was great and staff was friendly."
Contra: "Even though it was a long haul flight, alcohol needed to be purchased separately."
Pro: "The transatlantic plane was great."
Contra: "No alcohol 2/2 flights delayed"
Pro: "Seats were comfortable and the food wasn't terrible"
Contra: "4 hours late with no explanation and terrible updates left us sitting at the gate the whole yimr"
Contra: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Contra: "one of our seats did not work properly (3D) and the crew constantly had to manually adjust the seat. It never would go into a full reclining position. Food was good but they did not serve everything that was listed on the menu. My wife ordered the pancakes with berries for breakfast and they said they did not have any. After they told us they did not have this item, another passenger from Russia sitting in 3A started complaining and they miraculously found the pancakes for this passenger. this leaves a bad impression about the service and not what you expect when you buy a business class ticket."
Pro: "Everything was great"
Contra: "Nothing to complain Everithing was great thank you"
Pro: "I like everything food and the chaires very comfortable thanks"
Contra: "Nothing to complain Everithing is excellent easy flight Thankyou"
Pro: "The trip was on Boeing 787, good legroom, and decent seat recline, food was ok and the flight was on time given that most transatlantic LOT Polish Airlines flights are delayed."
Contra: "The aircraft (B787) was a bit run down. Some of the cabin crew were unprofessional, at at times rude to passengers. No wine/beer offered during the dinner service. They offer "gourmet" cafe on-board for purchase, but one has to go all the way back of the plane to make a purchase, the flight attendants refuse to bring it to the passenger, which I found to be strange."
Contra: "Seats aren't comfortable"
Pro: "I liked every thing the crew was exelent"
Contra: "Dislike to crowded"
Pro: "The flight was smoothe"
Contra: "Boarding was a mess and is always a mess"
Airplane arrived late at the gate. Staff was not prepared to board a passenger with disabilities. Boarding was long. Crew member treated without respect a passenger that was worried about missing a connection. It took longer than expected ro get a gate at the airport.
Flight delayed by four hours
Small seats means other passengers thoughtlessly take up your space. At least it’s a short flight.
Pro: "Seats were comfy. Crew outside was helpful, i suggest AC have some men to lift suitcases from scale to belt and not have these women who r checking ppl in have to struggle to life suitcases frim scale ti belt-why aren’t men there to assist? AC need to provide some assistance in this regard. in-fight crew was plain and ordinary, nothing to write home about. Not friendly, just do what “we are here to do” period!"
Contra: "I have given reviews on so many occasions to improve the airline but nothing got better"
Pro: "Staff mixed Qatari and Canadian, did their best"
Contra: "With a sore arm, it was an impossible task to find a cozy position without shap metallic angles protruding."
Pro: "I lost my phone in the taxi and Javier offered his cellphone and spoke to the taxi driver to get it returned to me (I didn’t speak Spanish) before my flight."
Contra: "Flight was delayed. On board, the seats were too small as per usual with Air Canada’s seating configuration. They tend to pack the cabin with as many passengers with little room."
Pro: "We didn’t crash."
Contra: "Continue not to crash. Thank you."
Pro: "I liked the food"
Contra: "Crew could have been more available. Once we took off, rarely to be seen."
Pro: "Timely. Best entertainment."
Contra: "Very disappointed with the seat. Then placed us next to women with children. No rest for us at all. Also no blankets provided. Others had."
Pro: "The crew were fantastic. On time flight always a plus for a vacation. Movie/TV selections exceptional"
Contra: "Headphone jacks did not work well"
Contra: "I have flown Air Canada many times, and have never taken off on time. Most flights I have been on, were 30 -60 minutes late. Cabin service is usually minimal, lackadaisical, and indifferent. I would only fly Air Canada again as a last resort"
Pro: "The flight was short . Food was pretty good"
Contra: "That we were waiting to take off and the explanation of the technical delay was not too clear and forthcoming"
Contra: "Rouge is terrible compares to regular Air Canada."
Pro: "Getting off"
Contra: "Sore all over and a lousy cough"
Contra: "Person sitting next to me brought on four bags and over head bins were full. This merged into my space which is too small to begin with. Boarding should control how much is brought into plane. Need more space. Airline travel is no longer fun. I wish the air line CEOs would ride in economy every once in a while."
Pro: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Contra: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Pro: "The tvs are awesome! They are new and have touchscreens that are actually well designed and can scroll etc. Resolution and sound are great, so I actually feel like I watched my movie and didn't just look at moving blurs with half the dialogue missing. Also the USB ports are great. And the brownie with the meal was delicious."
Contra: "Only one meal on a >9 hour flight, plus one snack which was an uninspiring-looking rectangle of cold pumpkin loaf (it tasted good, but after 7.5 hours in the air it'd be nice to get something more appealing). Other airlines give two meals. It's ridiculous that Air Canada insists on being so stingy with the food."
Pro: "Flight Attendants were courteous and friendly."
Contra: "Plane was small, seats not very comfortable, entertainment system was down. After traveling 24 hours it was not pleasant. Additionally, coming from Vancouver on a late arrival, no one helped expedite me to the flight. I had to leave International, clear immigration and Customs, then enter immigration and US Customs. When I told anyone I was possibly missing my next flight it was met with a shrug, as if it was just my problem. Not a good way to treat customers."
Pro: "Our flight was cancelled. Rebooked for two days later, causing us to miss our cruise to Alaska! Never again with Air Canada.So disappointed in missing this trip we had planned for a long time."
Contra: "No help in getting us to our cruise on time."
Contra: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Pro: "For me this flight was great, I had a direct flight that otherwise.would have made me want to reconsider"
Contra: "Everything is extra, wifi is on the flight but it's a pay service, food, snacks, drinks all extra."
Contra: "Crew wasn't helpful and attentive, boarding staff in Toronto were blatantly rude to me, I watched as my luggage got handled aggressively, the plane was dirty with old food crumbs and such, my flight to Windsor got cancelled and accomadations were not met sufficiently."
Contra: "Poor boarding by zone number which all customers just block the lineup old plane outbound"
Contra: "We did not make this flight due to the first flight being over an hour late. This caused us to miss our connection to St. Louis. While they rerouted others on the flight, they did not reroute us because we didn't check any luggage! Their reasoning was we had a chance to make the connection. But they made us wait in a line for 10 minutes to be told that despite our requests to go to the gate. By then it was too late. We then had to fly stand by to Chicago and stand by again to get to St. Louis."
Pro: "The 787 aircraft. What a beautiful plane"
Contra: "Calgary airport. NEVER AGAIN!"
Pro: "Smooth flight"
Contra: "Some of the crew is not friendly."
Pro: "Legroom and entertainment were both good. Food can be improve."
Contra: "Boarding was bad in Zurich, unorganized. Need improvement"
Pro: "nothing particularly spectacular. The entertainment on the place is much better than most (since most don't have it) for such short flights."
Contra: "The place was delayed for over an hour for a 'maintenance issue' - what I dislike is lack of information being shared from the plane to people at the gate. Also when we are delayed for the airlines fault - customers should be given something - anything - a small voucher, or even a drink ect., this is not a weather issue. I think airlines have too much power making most terrible at customer service - air Canada is one of the worst ones."
Contra: "My luggage had not being delivered yet. Somebody decided not to located it to my conexion with COPA in Los Angeles. I am wondering if I could have access to my stuff before going back home in Vancouver. My family is waiting here for the gifts that I bought for them. I am feeling really embarrased with this situation."
Contra: "It was cancelled."
Pro: "I honestly can't think of anything I liked, other than the plane arriving and leaving on time."
Contra: "The in flight entertainment is a joke, it's a 14 hour flight so why are there only 3 episodes of any tv show? The food was inedible, and beverages were limited to 3 choices coffee, water or juice. I was trying to sleep on the plane but every time a flight attendant would walk past me they would run into me (and I was very much within my seat) and wake me up. They also woke me up to ask if I wanted food twice. The seats were so uncomfortable. I'm an able bodied 20 something and if I am in this much physical pain from flying I can't imagine what an elderly person must feel like after flying Air Canada. The pillow that was provided gave me no comfort what so ever, it wasn't think enough to even offer some back support."
Pro: "Flight attendant's were friendly amid the circumstances."
Contra: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pro: "The seating is too squished.If you have long legs, their toast"
Pro: "Food and comfort were okay."
Contra: "My first plane sat on the Tarmac for 45 min, thus I missed my flight to"
Pro: "On time and staff was friendly."
Contra: "It bothers me a little we have to pay for snacks on the plane. Meals and alcohol I understand. I also miss TVs. I had one flight on my way to Florida where I could watch movies. Need more of that."
Pro: "I liked the fact that the seats had plenty of leg room as I am tall and hate having my knees hitting the seat in front of me."
Contra: "Flying from US to Canada was a challenge because of all the customs requirements. But,. better safe than sorry . This four hour flight did not even offer pretzels"
Contra: "Too much late. I missed all my itenerary planned by Campus France. I had to pay for a taxi and a new train ticket."
Pro: "No tv working. Surprise"
Contra: "The movies selection is not good"
Pro: "Nice aircraft. Good direct flight without the hassle of a layover"
Contra: "Seat comfort not so good. The cabins a bit dated with the seats needing to be tightened."
Pro: "Billy Bishop airport is awesome!"
Contra: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pro: "Customer care hotline service over the phone was great! They took care of all my problems and was very nice."
Contra: "Customer service at the airport needs to improve tremendously!"
Pro: "I sat with my husband by the window."
Contra: "First the plane had a delay for an hour, then additional two more hours of delay because we had to wait for another plane with passengers had to connect to the flight. Once we were boarded, we waited another hour for more passengers with luggage issues. After the plane took off, I was happy that the crews continued to offer us water, then I found out that there was no meal plan for the flight. I was hungry after all the unexpected wait plus the 4.5 hours flight to Chicago. I feel that the airline could offer passengers a meal after all the unexpected delays."
Pro: "good entertainment but otherwise average or less"
Contra: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."