Contra: "The sitting was so very small, I never traveled so crumpled."
Pro: "The crew was friendly and helpful."
Pro: "Good crew, food was good for airline food. Entertainment offerings were good."
Contra: "Too many seats, 3-4-3 configuration means not even enough room to walk down aisle without bumping people in their narrow seats."
Pro: "Crew were great"
Contra: "Cabin kept very hot, very difficult to sleep. Seats were so-so comfortable"
Pro: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Pro: "Great organization, very efficient"
Contra: "Bag fees were not made clear on Kayak or Swiss website, seats on Edelweiss A320 we’re spaced too close together for my legs, though was not a problem on the 777."
Contra: "I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights..."
Contra: "Delayed flight and delayed layover"
Pro: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Contra: "I was very happy with my flight experience with Swiss."
Pro: "Friendly crew"
Contra: "Very good overall"
Pro: "Full array of entertainment."
Contra: "Seats were not too comfortable."
Pro: "Great entertainment and food- all excellent."
Contra: "Uncomfortable, small seats in Economy."
Pro: "The food was great. The service is excellent. Swiss Air gets an A+."
Pro: "Swiss is Swiss"
Pro: "Food/ staff/access to TV/movies etc!"
Pro: "Great friendly crew. Efficient systems."
Contra: "Tight seats. Very little leg room."
Contra: "It was torture in the cramped seats"
Pro: "Flight attendants were cheerful and efficient."
Contra: "I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face."
Pro: "The seats would recline too far so that people behind would get their range of motion uncomfortably limited."
Pro: "The Boeing 777-300ER is ether new and clean."
Contra: "Seating was super tight. Once the person in front of me declined their seat the screen of the inflight entertainment system was right in front of my nose (no, my nose is not particularly long). I’ll consider flying Lufthansa or United next time - even if It required a stopover in Frankfurt or Munich."
Pro: "Families with small children can board with first class passengers. The staff member who checked us in greeted my son by his name at the plane door!"
Contra: "Some flight attendants were not attentive to service."
Pro: "Food and service were good"
Contra: "Seats were terrible - way too small, too tight. No room for underseat placement of a backpack and feet. Sardine packing of economy passengers!"
Pro: "Entertainment was excellent and they made it a very comfortable flight."
Pro: "Enjoyed the service."
Pro: "entertainment selection"
Contra: "upgrade entertainment system, needs touch screen and screen wouldn't turn off completely. leg room and space under seat"
Contra: "Could use some more seating space"
Pro: "Boarding and staff okay"
Contra: "Terrible plane ; no room , the most miserable flight we have ever been on"
Pro: "We were very pleased with our flight on Swiss Air."
Contra: "No plugs for USB chargers in economy. Entertainment units were broken."
Pro: "Enjoyed the food. On demand entertainment. Beverage service."
Contra: "Despite paying for extra leg room I somehow needed more. Not Swiss Airs fault, but I know better for next time."
Contra: "Seat too small, no room, will never fly Swiss again. This was an 11 hour flight and I need more space and comfort."
Contra: "100% of our checked luggage was lost and two days into our one week biking trip in Sweden we have heard NOTHING from Swiss Air. No knowledge of where the four large bags are, no follow up and no help. Basically, we have been left with biking clothing and little hope that our bags will show up before we leave Sweden. Unacceptable and we will NEVER fly this airlines again."
Contra: "Missed my fight, not by my Folt(big accident on highway 80) .. Paid 400$ fee for next connecting flight, but first they told me I have to buy new ticket. My laguage was shipped only to Zurich, but destination was Vienna.. so they didn't let me on connecting flight.. It took another 3hours dealing with people from Swiss airlines(great service"
Pro: "1. The crew was very friendly and polite. 2. The food was good. 3. Service was good."
Contra: "The flight is long. It will be good to have an area in the plane for some physical exercises. Sitting motionless during long time is not healthy for everybody."
Pro: "Staff were nice"
Contra: "Very old plane. Had a big metal box at my feet, could not stretch out. Tv screens old and hard to watch. Food was pretty bleak too. Very disappointed."
Contra: "Old plane, hard uncomfortable seats, no wifi, rigid flight attendants, awful food, middle seat (after paying for premium seating) with two enormous guys on either side, fixed armrest, AC dripped on me most of the flight and was told nothing could be done, interminable."
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Pro: "Stewards were great. The food was good and generous."
Contra: "Seat rows were too close together and seats were uncomfortable for the 11 hour flight."
Pro: "As usual, the food and entertainment were very good. Boarding was easy as we just lined up and entered the plane w/o any concern for group #'s, etc..."
Contra: "I was stuck in an aisle seat in the back of the plane where there was literally no leg room - there was a metal box (video equipment?) in the very narrow space underneath the seat in front of me. Luckily there was no one sitting in the middle seat so I could put my legs there. Also, when flying to Europe from the west coast I prefer flying to the east coast first and then taking a red eye."
Pro: "super nice crew-really friendly, accommodating, happy, all that sort of thing. really liked them and they're awesome!!"
Contra: "i am a regular sized woman, size 8, and a bit tall 5'9" and the seat felt wayyyy to small for me. couldn't put my hands naturally by my sides and the arm rests were too high to be comfortable, so i had to sit there with my shoulders held up the entire flight. was so sore afterwards!! also, the headphones barely worked (only one side, on the replacement as well!) and the entertainment system shut down twice."
Pro: "Service was nice. Food was decent."
Contra: "The flight attendants did not have much in the way of personalities. Efficient, but no sparkle."
Contra: "Food was marginal, the service. Was pretty good. I'd use them again, but expected more from a European carrier."
Pro: "Clean. Elegant. Modern. Very friendly. Food above average."
Contra: "It's always very hard to upgrade to business class. And the Swiss Miles & More website is not very user friendly to navigate"
Pro: "Enjoyed the service"
Contra: "The seats were really hard for a 12 hour flight and not enough leg room."
Contra: "They were making luggage issues with all passengers"
Pro: "Food, Entertainments, travel kit as well as flight crew made it a delightful experience."
Contra: "Checkin agent at the SFO airport was kind of obnoxious."
Contra: "The aircraft arrived late in Istanbul for the connecting flight to Egypt causing us to miss out flight which made us wait 5+ hours in the airport which was a huge inconvenience."
Pro: "Food was excellent! And plenty of it"
Contra: "Temperature way too warm"
Pro: "Great hospitality, food was as ordered, plenty of drinks, energetic staff"
Contra: "Gate experience at IST was sub par"
Contra: "Seats allocation was uncertain until we checked in"
Contra: "The serbice qnd food was terrible"
Contra: "Cabin temperature was very cold"
Pro: "Charged me >$700 for missing a flight. This never happened earlier. Customer service girls are robotic: they just repeat the same lines. THY wasn't like this, something major has changed."
Contra: "Zero effort to reaccommodate."
Pro: "Comfortable seats, good service."
Contra: "To be expected, but no vegan options for food"
Pro: "Excellent service and food. Good selection of movies. Great overall experience."
Contra: "Crying baby and squealing toddler."
Pro: "Food Free wine and drinks Good movie selection Good headphones Good and nice team"
Pro: "The service, food,seats,crew,hot towel, slippers & more."
Contra: "Nothing. Everything was great!"
Pro: "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."
Pro: "Everything was great, thank you for your service."
Pro: "Good connection from SFO to TLV. Good service good food"
Contra: "No problem"
Contra: "Connecting both flights would be good"
Pro: "Friendly staff, decent meals, comfortable seating"
Contra: "Istanbul airport- needs major refurbishment"
Pro: "Service, Media"
Contra: "Seat room, very tight."
Pro: "Amazing service and food/drinks! Tons of movies. Overnight sleeping kit included."
Pro: "Flight attendants were not helpful or friendly."
Contra: "Flight attendants were not helpful or friendly."
Pro: "Professional and friendly staff"
Contra: "Slippers and blankets were not provided to all passengers. Toilets got unacceptable by the end of the flight."
Pro: "Loved the service, food and airplane itself."
Contra: "Istanbul airport is large and difficult to manage. Had to walk/run for about 20 minutes to get to my connecting flight."
Pro: "Everyone in the crew was friendly and helpful. The flight was long, but seemed shorter because the crew was attentive."
Contra: "My flight was delayed."
Pro: "The crew was courteous and helpful. The plane left on schedule and connected me to my next leg with no problem"
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Pro: "The flight attendants were incredibly kind and attentive"
Contra: "Bathrooms were a mess. Badly need more cleaning throughout flight"
Contra: "The layover was too long."
Pro: "Good food"
Contra: "No bed to sleep in"
Pro: "Food was good."
Contra: "Seats where extremely uncomfortable. Flight attendants and aircraft staff were so rude and unfriendly at all."
Pro: "Short but comfortable and pleasant flight."
Pro: "Best value on the market. Excellent service. Great food and beverages. Very good service. Excellent Longe in Istanbul makes Most Club Longe look like a dump."
Contra: "My TV remote was broken. I could have used next seat but was too lazy."
Pro: "Airplane and entertainment were nice."
Contra: "Flight left an hour late so we missed our connection."
Pro: "Good crew, good food, good entertainment."
Contra: "Very cramped economy seats; no reclining. Rude gate personnel in Istanbul."
Pro: "The best flight ever!"
Pro: "The food was good for an airline. Crew was nice."
Contra: "It was a long flight in coach."
Pro: "Low prices & generally good service and entertainment"
Contra: "This airline used to be excellent. Now, the prices have been going up and the standards down. Service not as good, food not as tasty, plentiful and varied, crew not as warm and attentive. Instabul airport was the usual chaos, which does not add to the experience for transfers. Also: boarding started late and of course was not done and time and since we lost our slot we were further delayed taking off. That made the transfer time even less and the situation more stressful."
Pro: "Comfortable, tasty"
Contra: "The flight was delayed in 40 mins Our entertainment system didn't work"
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Contra: "Several TVs were not working. While some were repaired the TV for my viewing did not work. Though it was set right it failed raw weal times."
Pro: "Best airline food I have ever had. Most comfortable long flight as well."
Pro: "Food was good"
Contra: "Flight was delayed over an hour. This airline is extremely untimely! If you have a short layover, never book with them. Fortunately we had a long layover so it didn't hurt us"
Pro: "Service and food"
Contra: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Pro: "Super friendly & helpful staff! Good food and drink, very nice flight! Nice movie selection and good music!"
Pro: "The food and entertainment system was excellent. The headphones were painful after a movie. But you can link personal headphones into the adapter which is providex."
Contra: "The airplane didn't seem as clean as expected. The crew was adequate but not around between the main meals."
Pro: "The seat was good"
Contra: "The crew was not at all good, I had to call them so many times for one thing, not at all managed well"
Pro: "Had no idea the Turks ran such a top program that to me was superbly close to my experiences with Emirates."
Pro: "Good organization, good hygiene, polite crew."
Contra: "The Entertainment display didn't work."
Contra: "Aircraft was too warm. Needed more air!"
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Contra: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Pro: "Crew and service were outstanding"
Contra: "Good taste perhaps...?"
Pro: "In flight entertainment"
Contra: "The plane was very hot."
Pro: "compared with other airlines they were just OK"
Pro: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Contra: "The seat was so crammy and disgustingly uncomfortable"
Pro: "Check in person was very helpful in rerouting our flight."
Contra: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Pro: "Seats are fine. Ordering system is up to date."
Contra: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pro: "Quick boarding"
Contra: "More water offered by crew"
Contra: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Pro: "On time, smooth take off and landing."
Contra: "Crew could be on time for work so the flights aren’t delayed"
Pro: "The Delta crew was great."
Pro: "My seat didn't recline"
Contra: "Flight was delayed, for unkown reasons."
Pro: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Pro: "No delays..arrived early"
Contra: "Restrooms were dirty"
Pro: "Nice employees and service"
Contra: "Seat room"
Contra: "The plane was hot"
Pro: "On time. Quick and easy flight!"
Pro: "The check in reminder is easy and helpful"
Pro: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Contra: "We had to wait at the gate on arrival"
Pro: "Call back service was best part."
Contra: "Booked ticket through venture card points. This meant that the email address and phone number to contact us in the event of changes was mediocre information. I was informed from Tripit that the flight was delayed, not by Delta. Reservation personnel took logical course of action to find new flight for connection that we could make because of delayed initial flight. I would recommend that they first see if there is an earlier initial flight that the customer could make, then look at finding later connecting flights. We found out about delay 8 hours prior, so we had plenty of time to get to the airport earlier. Total delay required me to take additional day off of work."
Contra: "Didnt fly from San Francisco to Atlanta"
Contra: "Attendant probably trying to be funny"
Pro: "The crew are very friendly, positive and have good sense of humor."
Contra: "The flight got delayed badly"
Pro: "Sky Lounge at SFO and onboard entertainment"
Pro: "Once aboard, flight went without a hitch and flight crew was attentive"
Contra: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Contra: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Pro: "Excellent service and upgraded snacks in economy"
Pro: "Too many people, no room for carry-ons, departed almost an hour late."
Contra: "Too many people, no room for carry-ons, departed almost an hour late."
Pro: "Everything went smoothly."
Pro: "Comfort and boarding"
Contra: "Delay and food"
Pro: "Flight was on time and left and arrived on time."
Contra: "Should offer headphones for free."
Pro: "The service was fine. I slept the entire flight."
Contra: "I was not impress with the breakfast since I do not eat yogurt. It is a good thing i am not a breafast eater normally because I would have been hungry."
Pro: "Wonderful flight attendants"
Pro: "The new Delta planes have great leg room for tall people even in coach."
Contra: "Asked for hot tea but what I got was barely tepid."
Pro: "Delta was smart with boarding early once they realized everyone had cleared security. Flight took off on-time and arrived early. The crew was excellent and exuded energy although it was the end of the day."
Contra: "I ordered a special asian vegetarian meal and it was just plain horrible. I had to settle for the cookie. It's nice that they serve a complimentary meal on the red eye flight but the quality of the food was bad. Entertainment options were also limited although they had some recent box office entries from last year. The leg room also wasn't great but that's expected in economy I guess."
Pro: "Excellent trip. Provided ample food snacks and drinks."
Contra: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Contra: "Price of food"
Pro: "Quick boarding"
Contra: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Pro: "I've never seen such a modern and easy to use entertainment system before. All the movies are complimentary."
Contra: "half-broken screen, couldn't access anything on the left side"
No TV. Pay for checked bags. Pay for all food and drinks on plane.
The boarding at the Vienna airport was an absolute chaos; no rhyme or reason, no order just everyone shoving; I thought I was in some 3rd world country where the concept of organization and order has not reached 21st century. The web site is one of the worst, not intuitive or clear at all; it took me forever to book a seat and having to pay for it, another slap in the face. I traveled with Austrian air many times but this was just so frustrating and disappointing.
Late! I missed my conection fly !!!! Horrible !!! Im not recomended !
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "Boarding a smooth flight"
Contra: "Food absolutely"
Pro: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Contra: "Food could have been better"
Pro: "Professional crew"
Contra: "Depart on time"
Contra: "Huge delay... :("
Pro: "Nice flight attendants,"
Pro: "Nothing at all."
Contra: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Pro: "It got me where I wanted to go, non-stop, for a reasonable price."
Contra: "The economy seats seem to be narrower than they are on other airlines."
Pro: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"
Pro: "it was mess, so I cant say positive thing"
Contra: "Well, it was all messed up by kayak and priceline. I clearly stated in your search engine I want flight with checked baggage, for which you gave me results. What a unpleasant surprise at check-in to find out it was super expensive airticket with only 8 kg of carry on! You are confusing people on purpose, I cant believe your service! And I was loyal customer for years and years. Well, time for change."
Contra: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough, and it took forever for the flight attendant to come after I’ve pressed the call button. Overall impression: meh! First time flying Austrian, but next time I’ll probably book with their competitors if prices are similar."
Contra: "They cancel the flight without letting me know!"
Contra: "A poor choice of video/film/documentaries. Limited and uninteresting."
Pro: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "Flight Attendants super friendly as well as ground staff in Salzburg."
Contra: "Seats a little tight."
Pro: "My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip"
Contra: "Both flights were delayed. Food selection was poor."
Pro: "I fly this route on Austrian 5 times a year, and I nearly always choose Austrian because it hast the overall best 'package' - a comfortable plane with excellent sleeping seats in business class, the best airline food in the world from Do & Co, the nicest staff that really cares about your well being and the quickest connection between Bangkok and Vienna."
Contra: "The entertainment program is a bit slim, to my taste - but I'm not a big consumer of inflight movies, as I prefer to get more sleep when I fly. When compared to the entertainment program on Singapore Airlines, for example, Austrian's own can't really compete."
Pro: "Staff, seats (exit)"
Contra: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."
Pro: "Plenty of food and drinks, pleasant crew"
Pro: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."
Contra: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Pro: "Whole process of checking in, security, and boarding was very easy."
Pro: "Punctuality and amenities on boatd"
Pro: "The flight attendants were beautiful"
Pro: "very short layover and my check luggage made it all the way home with no problems"
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Pro: "Compared to most American crews the Aus crew was helpful and outstanding."
Contra: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Pro: "Crew friendliness."
Pro: "The service and the overall flight quality, the pilot was very good!"
Pro: "The crew were very nice"
Contra: "Toilets could be cleaned more often"
Pro: "It was fast and comfortable"
Pro: "in this case, nothing"
Contra: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Pro: "The overall flight wads excellent."
Contra: "Boarding on the return flight was poorly handled as there was no organized boarding."
Contra: "if you sit in the rear part of the aircraft no menu no food options for you they give you what have left."
Contra: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"
Contra: "The Air France flight was good overall. The food was okay, comfort good, boarding good, crew excellent."
Pro: "It went smoothly and my luggage showed upon time"
Contra: "Cramped quarters good thing it was a short hop"
Pro: "The meal and drink service was quite good. The stewards/stewardesses were very attentive and kind."
Contra: "There is not enough leg room. There is even less room if the person in front of one's seat has the seat reclined. The seats barely recline at all, so sleep is impossible. Sleep would be possible if there were enough room to rest one's head on the tray in front of the seat. This is impossible if the person in front of one's seat has reclined his or her seat. Thus, sleep is totally impossible on this aircraft. The sinks in the bathrooms also need to be deeper and need to drain more quickly."
Pro: "Very helpful crew. Quick boarding process."
Contra: "Not much leg room, or space in seats."
Pro: "The crew was amazing."
Contra: "There seemed to be no leg room. The seat was very uncomfortable."
Pro: "The flight barely had a bump and was on time. Service was terrific and, for a regular economy seat, I didn't feel too squished. The entire experience was highly positive."
Pro: "The crew was the best"
Pro: "Convenient seats in A-380"
Contra: "Drinks were good, but food was bad"
Pro: "Seats had lots of space and entertainment systems had large, clear screens."
Contra: "Person sitting next to me was watching video on their phone without headphones. Also reeked of cigarettes. Had to move my seat."
Contra: "I travelled economy and found the seats not very enabling for big and tall folks as myself ! Other than that I highly recommend flying Lufthansa"
Contra: "Didn't make the flight"
Pro: "The crew, both in SFO and on board where e excellent. We were well taken care of, in both area's. The service on the plane were top notch, anticipating our every need. The food was yummy and the entertainment great!"
Pro: "Crew was very nice and professional. We arrived early"
Contra: "Food was disappointing as was the wine. I am not a large person but I found the business class “bed” pretty narrow and uncomfortable."
Pro: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Contra: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Pro: "Your helpline number is very disappointing... the staff on the call is very rude.. they did not help us in payment and was least bothered about the customers.. i am a frequent traveler with luftansa and this is the last time I am traveling in luftansa... teach your staff some manners about how to talk to customers"
Contra: "The staff is pathetic amd cery rude"
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Excellent service. They really brought around the drinks and food and seemed to be there when you were looking for more."
Contra: "You have to pay for food unless it is pretzels."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "I liked the seats, the space for our legs and the crew members"
Pro: "Crew was nice."
Contra: "This was an emergency trip to see my mother who was in the hospital. The flight was delayed so I had no option but to board the next day since I wouldn't be able to make it to the connecting flight in Frankfurt. They couldn't give me another connecting flight since it was all full. Because I booked my ticket only hours before my flight, they said it might not be possible to fulfil my meal request since there's a 24 hours cut off. However, now I had to cone back to the airport and take the next days flight which gave the airline more than 24 hours from my original meal request. I still did not get the meal I requested, the crew didn't know about it and didn't have any to spare. This was my first time flying Lufthansa, I probably won't try it again."
Pro: "The hospitality crew that was at SFO gave us the location of a lounge to go to which closed at 8 pm. The time they gave the location was at 8.25 pm. She was uninformed and not very highly trained. Lounge was disgusting. Messy, crowded - seemed like a 2nd class waiting room in an Indian railway station. The boarding was very poorly managed by the same lady!"
Contra: "Lounge, crew, boarding area"
Contra: "Delayed in Munich an hour late"
Pro: "Everything is good"
Contra: "Food use to be better"
Contra: "I haven’t received my luggage and I have been in Mumbai for almost 3 days!!! I have to buy new clothes and plenty of toiletries, I have only had 1 phone call from the airline to tell me my bags never left SFO!!! Wtf!"
Contra: "Flight to Fresno was delayed three times. Flight time was 6:21 and now delayed until 10:21"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "All of it"
Pro: "Great food and service. Business class lie flat seats are good for the sleep."
Pro: "Efficient boarding, friendly crew."
Pro: "They kept feeding us! We were not expecting 2 meals 2 snacks and unlimited drinks in economy. We were very impressed and will decently book international with them again."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "Gave us snacks when flight was delayed"
Contra: "Flight was delayed Entertainment app didn't work"
Pro: "The plane is very nice. One of the best plane configurations. Crew is excellent."
Contra: "Seats can be more comfortable"
Contra: "Was delayed in a connection and missed flight. No offer or help provided to get me and children on another flight without charging me ~$9000 for another flight. Paid out of pocket for another airline. Cannot believe the extortion and lack of service provided!"
Pro: "The airplane was clean. Lots of storage space."
Contra: "The entertainment screens in our row of seats were not working. The crew did find seats we could move to if we wanted to watch movies. Made two phone calls to the airline prior to my scheduled trip to attempt a seat upgrade but they told me I would have to do this at the airport where of course no upgrades were available"
Pro: "The Quietness of the trip. Enough to sleep."
Contra: "There is no possibility for me ti eat. I have a sugerless diet without any aotmeel, rice, corne and other wheat. Just almendraflour is allowed and cooked vegetables and fruit and chicken and fish. I always have huge difficulties in flying intercontinental."
Pro: "I really enjoyed my flight with Lufthansa. My gluten free meals were very good and the service was excellent!"
Contra: "It would be nice to be able to reserve seats ahead of time without charge"
Pro: "I have ordered the salmon fish dinne and the fish was totally overlooked, dry and tough. I could not swallow the fish and ate the tiny bread roll only. The second was breakfast wigh tasteless scrambled egg and mushroom and spinach. Both serving sizes were really small with just one side dish of fruits. I was hungry the whole 10 hours flight."
Contra: "Changed the chef or the vendors who supplied the meals."
Pro: "Boarding was organized, flight was not profoundly oversold."
Contra: "Food was not appetizing."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Contra: "Lufthansa does not honor frequent flyer statuses of any of their alliance partners in regards to seat upgrades. Being 6'4", the ability to upgrade to economy plus/premium is important on long-haul flights. Everything else about Lufthansa is excellent, but I will not book with Lufthansa for long flights anymore because of this. I'll stick with United from now on."
Pro: "Service was good, the airplane was good also"
Contra: "This time we experienced a strong turbulence. It would be more helpful if the crew gave updates about the situation more often, was really scary. Also, the food was not good at all...."
Pro: "Good in-seat entertainment"
Contra: "Uncomfortable seats Mediocre Food"
Pro: "At a time when airlines are treating a plane like a flying bus, it's heartening to see Lufthansa's attention to detail for its customers both in terms of ontime departure, arrival and inflight hospitality is second to none."
Pro: "Everything was ok"
Contra: "Food was very bad"
Pro: "With a long flight, just not enough seat or leg room for coach."
Contra: "Cramped seating."
Pro: "Crew was excellent, seats comfortable enough, tons of in-flight entertainment"
Contra: "Flight was overbooked and we nearly didn't get seats - I know this happens but it's especially aggravating and stressful for big international flights, and not worth putting your customers through the worry, IMO. We shouldn't need to worry about whether or not well get on the flight (and I'm sure some folks didn't...) when we paid so much for the tickets."
Pro: "Plane was clean and the economy-class seats were relatively comfortable. Entertainment was good. Bathroom facilities on lower deck was a good layout, avoided the usual waiting in the aisles to use the restroom. The staff was friendly and the food was pretty good."
Contra: "Was not familiar with many of the drink brands, and the drinks differed from what I typically saw on flights, so would be nice to have some explanation of what they are (maybe it was in the in-flight magazine, but I missed it)."
Contra: "the monitor at my seat did not work and I could not watch any movie. Everything else was fine."
Pro: "My wife and I loved the courtesy onboard, the flight crew's attention was great."
Pro: "Efficiency, courtesy, professionalism."