Contra: "The sitting was so very small, I never traveled so crumpled."
Pro: "The crew was friendly and helpful."
Pro: "Good crew, food was good for airline food. Entertainment offerings were good."
Contra: "Too many seats, 3-4-3 configuration means not even enough room to walk down aisle without bumping people in their narrow seats."
Pro: "Crew were great"
Contra: "Cabin kept very hot, very difficult to sleep. Seats were so-so comfortable"
Pro: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Pro: "Great organization, very efficient"
Contra: "Bag fees were not made clear on Kayak or Swiss website, seats on Edelweiss A320 we’re spaced too close together for my legs, though was not a problem on the 777."
Contra: "I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights..."
Pro: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Contra: "I was very happy with my flight experience with Swiss."
Pro: "The seat was ok, I paid $ 115 per Trip ( total of $ 230) just to sit at the emergency exit to have some leg room and then I am sitting next to the bathroom and people stepping on my feet because they tend to hang out around the bathroom."
Contra: "The flight attendant not wearing perfume. Food was very poor to say the least."
Pro: "Friendly crew"
Contra: "Very good overall"
Pro: "Full array of entertainment."
Contra: "Seats were not too comfortable."
Pro: "The food was great. The service is excellent. Swiss Air gets an A+."
Pro: "Swiss is Swiss"
Pro: "Food/ staff/access to TV/movies etc!"
Pro: "Great friendly crew. Efficient systems."
Contra: "Tight seats. Very little leg room."
Contra: "Did NOT know ticket was economy light!!!! I WAS UPSET WE HAD TO PAY BAGGAGE FEE!!!!"
Contra: "It was torture in the cramped seats"
Pro: "Flight attendants were cheerful and efficient."
Contra: "I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face."
Pro: "Great cabin crew!"
Contra: "While waiting to board SFO-ZRH flight Swissair personnel walked around and randomly pulled out passengers from line to check luggage dimensions. Since manufacturers adhere to airline baggage standards, no violations were found during checks. This misguided effort only resulted in publicly humiliating Swissair customers. Boarding process was pure pandemonium...this was the first time in recent memory, where all coach passengers were invited to board at the same time! Very inefficient! Crowded seating in coach,with ten passengers sandwiched in across Boeing 767 aircraft. Competing airlines flying identical aircraft have nine across seatings Thin seat cushions cause leg cramps after a few hours."
Pro: "I was gratified to see that the 777 Boeing aircraft have now replaced the older Airbus aircraft..... This is my sixth time traveling to Switzerland from San Francisco on Swiss....Their service in my opinion remains excellent......The cabin crew was cheerful friendly yet remained very efficient at the same time... The food was very good, , The two meals that comes with one's Ticket still also comes with complimentary beverage service .... and even a warm moist towel is offered towards the end of the flight ... not bad for a seat in coach ...."
Contra: "I had no complaints except that there was a 40+ minute delay in receiving our checked baggage..... this could have been a problem With the airport ground crew at Zurich airport ....."
Pro: "Families with small children can board with first class passengers. The staff member who checked us in greeted my son by his name at the plane door!"
Contra: "Some flight attendants were not attentive to service."
Pro: "The seat is designed beautifully. Staff and crew incredibly nice."
Contra: "Movie and TV choices were so limited. You really need to add more options. I found only 1 movie I liked."
Pro: "Entertainment was excellent and they made it a very comfortable flight."
Pro: "Enjoyed the service."
Pro: "entertainment selection"
Contra: "upgrade entertainment system, needs touch screen and screen wouldn't turn off completely. leg room and space under seat"
Contra: "Could use some more seating space"
Pro: "fast, all good"
Pro: "Boarding and staff okay"
Contra: "Terrible plane ; no room , the most miserable flight we have ever been on"
Pro: "We were very pleased with our flight on Swiss Air."
Contra: "No plugs for USB chargers in economy. Entertainment units were broken."
Pro: "Enjoyed the food. On demand entertainment. Beverage service."
Contra: "Despite paying for extra leg room I somehow needed more. Not Swiss Airs fault, but I know better for next time."
Contra: "100% of our checked luggage was lost and two days into our one week biking trip in Sweden we have heard NOTHING from Swiss Air. No knowledge of where the four large bags are, no follow up and no help. Basically, we have been left with biking clothing and little hope that our bags will show up before we leave Sweden. Unacceptable and we will NEVER fly this airlines again."
Contra: "Missed my fight, not by my Folt(big accident on highway 80) .. Paid 400$ fee for next connecting flight, but first they told me I have to buy new ticket. My laguage was shipped only to Zurich, but destination was Vienna.. so they didn't let me on connecting flight.. It took another 3hours dealing with people from Swiss airlines(great service"
Pro: "Good service... Quick boarding"
Contra: "Older plane, seats too narrow and short for 11hr flight. Bathrooms are TINY even by airline standards. Entertainment system has lots of choices but screens are low quality."
Pro: "Staff were nice"
Contra: "Very old plane. Had a big metal box at my feet, could not stretch out. Tv screens old and hard to watch. Food was pretty bleak too. Very disappointed."
Contra: "Old plane, hard uncomfortable seats, no wifi, rigid flight attendants, awful food, middle seat (after paying for premium seating) with two enormous guys on either side, fixed armrest, AC dripped on me most of the flight and was told nothing could be done, interminable."
Pro: "Great crew, and on time, of course: there Swiss!"
Contra: "Tech old and seats uncomfortable and plane loud."
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Pro: "Stewards were great. The food was good and generous."
Contra: "Seat rows were too close together and seats were uncomfortable for the 11 hour flight."
Pro: "Service was nice. Food was decent."
Contra: "The flight attendants did not have much in the way of personalities. Efficient, but no sparkle."
Contra: "Food was marginal, the service. Was pretty good. I'd use them again, but expected more from a European carrier."
Pro: "Clean. Elegant. Modern. Very friendly. Food above average."
Contra: "It's always very hard to upgrade to business class. And the Swiss Miles & More website is not very user friendly to navigate"
Pro: "Enjoyed the service"
Contra: "The seats were really hard for a 12 hour flight and not enough leg room."
Pro: "This was the most cheerful crew I've encountered in years. No sourpusses here. They worked together well, and helped each other as well as the passengers. They were friendly, and seemed to like their job. Made a very long flight more pleasant."
Contra: "The seats were not comfortable."
Contra: "They were making luggage issues with all passengers"
Pro: "Food, Entertainments, travel kit as well as flight crew made it a delightful experience."
Contra: "Checkin agent at the SFO airport was kind of obnoxious."
Contra: "We were delayed for quite some time with no explanation."
Contra: "The aircraft arrived late in Istanbul for the connecting flight to Egypt causing us to miss out flight which made us wait 5+ hours in the airport which was a huge inconvenience."
Pro: "EVERYTHING they served"
Contra: "Strong, recycled perfume from flight attendants on business classy"
Pro: "Turkish Airlines rocks! Great food and great service.."
Pro: "Great hospitality, food was as ordered, plenty of drinks, energetic staff"
Contra: "Gate experience at IST was sub par"
Contra: "The serbice qnd food was terrible"
Contra: "Cabin temperature was very cold"
Pro: "Charged me >$700 for missing a flight. This never happened earlier. Customer service girls are robotic: they just repeat the same lines. THY wasn't like this, something major has changed."
Contra: "Zero effort to reaccommodate."
Pro: "Comfortable seats, good service."
Contra: "To be expected, but no vegan options for food"
Pro: "Excellent service and food. Good selection of movies. Great overall experience."
Contra: "Crying baby and squealing toddler."
Pro: "The service, food,seats,crew,hot towel, slippers & more."
Contra: "Nothing. Everything was great!"
Pro: "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."
Pro: "Everything was great, thank you for your service."
Pro: "Stewards and stewardesses were friendly and very helpful."
Contra: "Connecting both flights would be good"
Contra: "Entertainment console was small and options were not great. Food was not so great. Breakfast was good."
Pro: "Friendly staff, decent meals, comfortable seating"
Contra: "Istanbul airport- needs major refurbishment"
Pro: "It was unfortunate that our flight was delayed by 7 hours. The crew was nice. The plane was small but it was ok."
Pro: "Service, Media"
Contra: "Seat room, very tight."
Pro: "Flight attendants were not helpful or friendly."
Contra: "Flight attendants were not helpful or friendly."
Pro: "Professional and friendly staff"
Contra: "Slippers and blankets were not provided to all passengers. Toilets got unacceptable by the end of the flight."
Pro: "Staff are EXCELLENT"
Contra: "Internet was spotty."
Pro: "Loved the service, food and airplane itself."
Contra: "Istanbul airport is large and difficult to manage. Had to walk/run for about 20 minutes to get to my connecting flight."
Pro: "Everyone in the crew was friendly and helpful. The flight was long, but seemed shorter because the crew was attentive."
Contra: "My flight was delayed."
Contra: "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
Pro: "The crew was courteous and helpful. The plane left on schedule and connected me to my next leg with no problem"
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Pro: "The flight attendants were incredibly kind and attentive"
Contra: "Bathrooms were a mess. Badly need more cleaning throughout flight"
Contra: "The layover was too long."
Pro: "Good food"
Contra: "No bed to sleep in"
Contra: "My first time flying with Turkish probably my last. Too many delays, first from SF to Istanbul and then the worse part no one was able to tell me from which gate my flight to TLV, I received at least 6 emails from you saying a different gate each time and we had a delay almost two hours in Istanbul. Because of all the delays I missed a few important phone conferences regarding my business. Unprofessional service! if I was running my business the same way I had no business! Not going to do this mistake again!"
Pro: "Food was good."
Contra: "Seats where extremely uncomfortable. Flight attendants and aircraft staff were so rude and unfriendly at all."
Pro: "Best value on the market. Excellent service. Great food and beverages. Very good service. Excellent Longe in Istanbul makes Most Club Longe look like a dump."
Contra: "My TV remote was broken. I could have used next seat but was too lazy."
Pro: "Airplane and entertainment were nice."
Contra: "Flight left an hour late so we missed our connection."
Pro: "Good crew, good food, good entertainment."
Contra: "Very cramped economy seats; no reclining. Rude gate personnel in Istanbul."
Pro: "The best flight ever!"
Pro: "Love this airline!!"
Pro: "Low prices & generally good service and entertainment"
Contra: "This airline used to be excellent. Now, the prices have been going up and the standards down. Service not as good, food not as tasty, plentiful and varied, crew not as warm and attentive. Instabul airport was the usual chaos, which does not add to the experience for transfers. Also: boarding started late and of course was not done and time and since we lost our slot we were further delayed taking off. That made the transfer time even less and the situation more stressful."
Pro: "Comfortable, tasty"
Contra: "The flight was delayed in 40 mins Our entertainment system didn't work"
Contra: "Several TVs were not working. While some were repaired the TV for my viewing did not work. Though it was set right it failed raw weal times."
Pro: "Best airline food I have ever had. Most comfortable long flight as well."
Pro: "Service and food"
Contra: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Pro: "The seat was good"
Contra: "The crew was not at all good, I had to call them so many times for one thing, not at all managed well"
Contra: "Staff not fluent & clear in English"
Pro: "The staff was friendly and easy to communicate with. The Food was average, but better than other flights I have taken. The Entertainment system was stellar, new, large screen, tons of choices. This flight really went quickly for me."
Contra: "I had a big problem with the Baggage allowances on this particular flight. I was only allowed 20kg on a long (8hr) international flight, one which I was moving around the world for. If the policy was more like 40kg, there would have been no problems whatsoever and my trip would have been the best I have experienced in a long time. I suggest they improve their regulations quickly to widen their customer base."
Pro: "Very helpful crew. Quick boarding process."
Contra: "Not much leg room, or space in seats."
Pro: "The crew was amazing."
Contra: "There seemed to be no leg room. The seat was very uncomfortable."
Pro: "The crew was the best"
Pro: "Convenient seats in A-380"
Contra: "Drinks were good, but food was bad"
Pro: "Seats had lots of space and entertainment systems had large, clear screens."
Contra: "Person sitting next to me was watching video on their phone without headphones. Also reeked of cigarettes. Had to move my seat."
Contra: "I travelled economy and found the seats not very enabling for big and tall folks as myself ! Other than that I highly recommend flying Lufthansa"
Contra: "Didn't make the flight"
Contra: "Flight was delayed"
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "Check in was easy, flight was smooth, had good seats with legroom. Liked receiving updates on phone."
Pro: "The crew, both in SFO and on board where e excellent. We were well taken care of, in both area's. The service on the plane were top notch, anticipating our every need. The food was yummy and the entertainment great!"
Pro: "Crew was very nice and professional. We arrived early"
Contra: "Food was disappointing as was the wine. I am not a large person but I found the business class “bed” pretty narrow and uncomfortable."
Pro: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Contra: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Pro: "Great crew, great flight, food and drinks was awesome"
Contra: "I don't like the fact that I can't choose my seat from earlier because I a big girl and I like to set in the emergency exist seats so I'm not crush up in the middle seat not comfortable and long flight like that lots of pain at the end of the flight"
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "I liked the seats, the space for our legs and the crew members"
Pro: "Crew was nice."
Contra: "This was an emergency trip to see my mother who was in the hospital. The flight was delayed so I had no option but to board the next day since I wouldn't be able to make it to the connecting flight in Frankfurt. They couldn't give me another connecting flight since it was all full. Because I booked my ticket only hours before my flight, they said it might not be possible to fulfil my meal request since there's a 24 hours cut off. However, now I had to cone back to the airport and take the next days flight which gave the airline more than 24 hours from my original meal request. I still did not get the meal I requested, the crew didn't know about it and didn't have any to spare. This was my first time flying Lufthansa, I probably won't try it again."
Contra: "Delayed in Munich an hour late"
Pro: "Everything is good"
Contra: "Food use to be better"
Contra: "I haven’t received my luggage and I have been in Mumbai for almost 3 days!!! I have to buy new clothes and plenty of toiletries, I have only had 1 phone call from the airline to tell me my bags never left SFO!!! Wtf!"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "All of it"
Pro: "Efficient boarding, friendly crew."
Pro: "They kept feeding us! We were not expecting 2 meals 2 snacks and unlimited drinks in economy. We were very impressed and will decently book international with them again."
Pro: "Gave us snacks when flight was delayed"
Contra: "Flight was delayed Entertainment app didn't work"
Pro: "The crew were very friendly and I liked that they always kept us hydrated with drinks. Before I even left on the trip I called the airlines several time with so many questions and the staff that I talked to each time were so friendly and helpful with all the questions that I had."
Contra: "The only thing I didn't like is that the boarding process was different than what I was used to. I usually board by zones and this time it was more of a everyone got up at the same time and everyone rushed to the front of the lines and some people would push me out of the way to get in front. ( even though we all had assigned seating) Second thing was that I had asked for a wheelchair for my mom and I had seen one waiting outside and was about to walk up to it but another person was limping up to it and put her stuff down on it so I didn't know if it was for my mom or her. I didn't have the heart to go up and make her move if the wheelchair was for my mom so we ended up walking the whole way to customs. I felt bad for my mom afterwards because her knees ended up hurting by the time we got to customs. I would suggest holding up signs of individual names for who the wheelchair is for. Other than that everything was great"
Contra: "Didn't happen yet."
Contra: "Was delayed in a connection and missed flight. No offer or help provided to get me and children on another flight without charging me ~$9000 for another flight. Paid out of pocket for another airline. Cannot believe the extortion and lack of service provided!"
Contra: "I called the airline and paid for a specific ticket so I could have an aisle seat. They confirmed it was an aisle but Inhad 30F which is a window seat! I'll be calling Lufthansa for a refund. p"
Pro: "I really enjoyed my flight with Lufthansa. My gluten free meals were very good and the service was excellent!"
Contra: "It would be nice to be able to reserve seats ahead of time without charge"
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "I have ordered the salmon fish dinne and the fish was totally overlooked, dry and tough. I could not swallow the fish and ate the tiny bread roll only. The second was breakfast wigh tasteless scrambled egg and mushroom and spinach. Both serving sizes were really small with just one side dish of fruits. I was hungry the whole 10 hours flight."
Contra: "Changed the chef or the vendors who supplied the meals."
Pro: "Flight Attendants were Excellent. Friendly, attentive, and caring! Thank You Very Much."
Contra: "Lufthansa changed our seats, splitting up my wife and I, after confirming they were together. Thank you to the Flight Attendant who reseated us together but "you know what" to the person that screwed up the seats in the first place. Also the on-line check in process was extremely poor, maybe "bad" is a better word."
Contra: "Lufthansa does not honor frequent flyer statuses of any of their alliance partners in regards to seat upgrades. Being 6'4", the ability to upgrade to economy plus/premium is important on long-haul flights. Everything else about Lufthansa is excellent, but I will not book with Lufthansa for long flights anymore because of this. I'll stick with United from now on."
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "Service was good, the airplane was good also"
Contra: "This time we experienced a strong turbulence. It would be more helpful if the crew gave updates about the situation more often, was really scary. Also, the food was not good at all...."
Contra: "The flight never took off. We had to wait 6 hours in line, and they still couldn't rebook many of us. When I was finally rebooked on a Swiss Air flight, the flight was invalid, Swiss didn't accept it. I was send to various different lines, and they didn't even understand what my problem was. Finally after spending 2 whole days at the San Francisco airport, I could take off with a 30 hour delay. The Swiss Air flight was wonderful."
Pro: "The flight itself was fine."
Contra: "Chaotic boarding process and tarmac delays consumed the already inadequate prospective layover in Chicago."
Pro: "- crew was nice - overall flight was smooth"
Contra: "- not too unexpectedly, food was small - bring something warm to wear, as at some point temps can be real cold... - wish the boarding process was slightly more logical and have people with seats in the back of the plane go first"
Pro: "Good in-seat entertainment"
Contra: "Uncomfortable seats Mediocre Food"
Contra: "1 After long stand the line when i want to check in my Luggage i got shocking news According to checkin counter lady said Flight delay more than 2hours and can be 3hours no body knows how long will be delay, she recommended me to go from San Francisco to san jose airport to get another flight. it's time Enough she said , that time about 1pm, i am lucky that i arrived SF airport 3hours in advance so that i could manage to catch up another flight at the san jose airport, i had to go san jose airport from San Francisco by Taxi and the cost was 170usd because driver says over 50mils far a way i need to pay 50% more, i have a alot import meeting in germany, meeting schedule could be mess i was really shocking, how can i get back Taxi fee usd170??? 2. regards to Crew., one Passenger was collecting his handy carry luggage at Cabinet and he forgot to close Cabinet cover after he collected and it was opened that time one flight crew passing by to final check up before landing but don't see that cabinet door open, so one of passenger talk to her to close the Cabinet door, also handy carry luggage after used the passenger should Keep Under the chair for safety but even passenger keept (put) in her beside empty seat, the Crew don't say anything, it was many people keept in next empty seat area. According to rull must keep it under seat, but crew don't say anything I was very very surprised. it's very Dangerous to everybody people may hurt , i was very Scared and nervous. 3. in the dark room passenger can't see or feels that behind them whether crew come or not (passing by or not) Crew passing by and hit passenger but without saying sorry and just go a way. it's impossible... 4. i was standing at Exit door and look at the outside but same time crew came and said to me not friendly and without smile "Excuse me" and i go a way, i saw she crew want to put something inside at dress room. what i want to say the crew could be more nice and smiley face to passenger or could be nice can be wait 5 seconds but was really the way of tone is Racist, this is what i felt, really bad."
Pro: "At a time when airlines are treating a plane like a flying bus, it's heartening to see Lufthansa's attention to detail for its customers both in terms of ontime departure, arrival and inflight hospitality is second to none."
Pro: "Latest movies few included"
Contra: "The space is so small. For 11plus hours my body could not move. I never had knee problem but they were so sore. My feet and body got extremely tight mid way in the flight. This is my first and last flight in your airlines."
Contra: "Food was lousy. I have not flown L for sometime, but the food was lousy. I don't remember it being this bad previously. They ran out of rice and chicken...and served me beef... The chicken was on the bone, instead of being off the bone...so harder to eat in small space."
Pro: "Everything was ok"
Contra: "Food was very bad"
Pro: "With a long flight, just not enough seat or leg room for coach."
Contra: "Cramped seating."
Pro: "Plane was clean and the economy-class seats were relatively comfortable. Entertainment was good. Bathroom facilities on lower deck was a good layout, avoided the usual waiting in the aisles to use the restroom. The staff was friendly and the food was pretty good."
Contra: "Was not familiar with many of the drink brands, and the drinks differed from what I typically saw on flights, so would be nice to have some explanation of what they are (maybe it was in the in-flight magazine, but I missed it)."
Contra: "the monitor at my seat did not work and I could not watch any movie. Everything else was fine."
Pro: "My wife and I loved the courtesy onboard, the flight crew's attention was great."
Pentru mine totul a funcționat bine… chiar foarte bine
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
Pro: "Boarding a smooth flight"
Contra: "Food absolutely"
Pro: "The crew members were so sweet."
Contra: "Flight was late. I missed my connection."
Pro: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Contra: "Food could have been better"
Pro: "Professional crew"
Contra: "Depart on time"
Contra: "Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience."
Contra: "Huge delay... :("
Pro: "Nice flight attendants,"
Pro: "The flight attendants where good and welcoming"
Contra: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
Pro: "Nothing at all."
Contra: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Pro: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"
Pro: "All flights were on schedule"
Pro: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"
Contra: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough, and it took forever for the flight attendant to come after I’ve pressed the call button. Overall impression: meh! First time flying Austrian, but next time I’ll probably book with their competitors if prices are similar."
Contra: "May bags didn't make the transfer and were sent on to me the following day."
Contra: "They cancel the flight without letting me know!"
Pro: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."
Pro: "The outbound flight from Vienna to IAD had much better service. The return flight from IAD to Vienna, the crew didn't come back to refill water or ask to top up drinks. The food choices were more limited. The entertainment system on the flight needs a larger selection."
Pro: "Wonderful flight attendant. (I think his name was Stephen?)"
Contra: "Plane took off and landed late.. Few amenities near the gate. Odd procedure to have everyone go through security into waiting area."
Pro: "My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip"
Contra: "Both flights were delayed. Food selection was poor."
Pro: "I fly this route on Austrian 5 times a year, and I nearly always choose Austrian because it hast the overall best 'package' - a comfortable plane with excellent sleeping seats in business class, the best airline food in the world from Do & Co, the nicest staff that really cares about your well being and the quickest connection between Bangkok and Vienna."
Contra: "The entertainment program is a bit slim, to my taste - but I'm not a big consumer of inflight movies, as I prefer to get more sleep when I fly. When compared to the entertainment program on Singapore Airlines, for example, Austrian's own can't really compete."
Pro: "Staff, seats (exit)"
Contra: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."
Pro: "Plenty of food and drinks, pleasant crew"
Pro: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."
Contra: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Pro: "The flight attendants were beautiful"
Pro: "very short layover and my check luggage made it all the way home with no problems"
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Pro: "Compared to most American crews the Aus crew was helpful and outstanding."
Contra: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Pro: "Crew friendliness."
Pro: "Very carrying crew, kind and attentive"
Contra: "Not too many choices for entertainment, a lot of Asian movies. Food was OK"
Pro: "The crew were very nice"
Contra: "Toilets could be cleaned more often"
Pro: "It was fast and comfortable"
Pro: "in this case, nothing"
Contra: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Pro: "The overall flight wads excellent."
Contra: "Boarding on the return flight was poorly handled as there was no organized boarding."
Pro: "The crew were friendly and fine. No problem with boarding etc"
Contra: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."
Contra: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"
Contra: "Sarted 90 minutes late because there was no crew available for this flight. In the cabin we later learned that they had to keep their legal rest times. The issue I have, why was there no information as soon as this issue became clear ... lets say the evening before the flight?Why make everyone arrive at 5am at an airport if you know 12 hours earlier there will be a 90 minute delay?"
Pro: "The plane was comfortable and the crew was very nice."
Contra: "The boarding in Budapest was not efficient. The gate was not announced until it was almost time to board. Hurry-up for me who arrived at the airport in plenty of time to avoid rushing. But I indeed had to rush because of the late gate posting."
Contra: "The Air France flight was good overall. The food was okay, comfort good, boarding good, crew excellent."
Pro: "It went smoothly and my luggage showed upon time"
Contra: "Cramped quarters good thing it was a short hop"
Pro: "The meal and drink service was quite good. The stewards/stewardesses were very attentive and kind."
Contra: "There is not enough leg room. There is even less room if the person in front of one's seat has the seat reclined. The seats barely recline at all, so sleep is impossible. Sleep would be possible if there were enough room to rest one's head on the tray in front of the seat. This is impossible if the person in front of one's seat has reclined his or her seat. Thus, sleep is totally impossible on this aircraft. The sinks in the bathrooms also need to be deeper and need to drain more quickly."
Pro: "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Contra: "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."
Pro: "Boarding staff & crew were fine"
Contra: "The seats were the most uncomfortable I have ever travelled in - this plane definitely has the worst seat width, leg & reclining space that I have seen. I have been in long-range (16 hours) flights that were more comfortable than this. If anything fell on the floor, I couldn't retrieve, I couldn't sleep at all & had contorted joints & a body ache when we landed. To design such tiny seats is truly inhumane."
Pro: "The crew was very nice"
Contra: "The food"
Pro: "This was a very full flight and the crew were exceptionally patient with everyone. Much appreciated."
Pro: "The size of the plane"
Contra: "Leg space."
Pro: "Nice variety of movies to watch on personal screen. Friendly crew."
Contra: "Food too spicy and not British enough. Button on chair broken so unable to recline even a little on long flight. Luggage not transferred to final destination...stayed in London"
Pro: "The food, the staff and the free movie on the airplane."
Contra: "My American partner's passport expires 2 months after our return to the US. Unfortunately, the French issued a year ago the following rule: to enter France, the foreign passport must not expire at least 3 months after the return date. British Airways let us fly to London, explaining this to us, how it would be on us if there were problems further down, and that we would have to get our luggage in London. We chose to fly thinking it would be OK, we had listened to an online person who had had the same problem and the French later told him they would have let him in, also I am myself a dual citizen of France and the US, plus I am autistic, an invisible disability (in my case) that makes it impossible for me to travel alone. I usually do not even say it since not much is understood -by those who do not have it- on how to accommodate it However in London BA did not allow my partner to go on. Due to the fact yesterday was Easter Monday, the American consulate in London was closed. We have spent the night in a nearby motel and now, the next day, I am waiting alone back at the airport with our 2 large suitcases while my partner is at the American consulate. We are poor, do not have phone, currency or charger for England, and I do not do well with stress, so it is difficult. Now we cannot easily reach one another. We hope to be able to fly on a standby basis (that's what BA told us we could hopefully do) later today. Sorry for this long letter, I hope it does not bore whoever reads it (if it is even read :). Anne-Laure"
Pro: "Only one layover in London"
Contra: "Emirates, Etihad flights I thought were a bit newer and better in terms of comfort and entertainment with more charging ports etc"
Pro: "Crew were good , food was ok."
Contra: "Flight delayed again so both flights to USA and return were delayed... not a great experience . Entertainment took a cou0le of hours to sort, they had to keep resetting it"
Pro: "Courteous, helpful and on time. Good price as well."
Contra: "No complaints"
Pro: "The boarding process was smooth."
Contra: "The food was terrible."
Pro: "The crew was friendly, there was entertainment"
Contra: "Boarding was chaotic, no specific lines, etc."
Contra: "The screen was pretty big but quality pretty bad. Looked like 80s CRT. Also bad selection. Luckily it was a red eye flight."
Pro: "Quality service."
Contra: "Vegetarian dinner of pasta was uninteresting. The Indian meal in the other direction was much better."
Contra: "Food and drinks are really sub-par"
Pro: "Aisle seat"
Contra: "No leg room"
Pro: "Plane captain very informative"
Contra: "Airport ground staff very unhelpful"
Pro: "Storage bins next to seat in world traveller plus"
Contra: "Lack of seinking water and no toilet in the world traveller plus cabin - curtains divided off the area blocking access to any toilets!"
Pro: "Checking in online 24 hours prior to departure I received up-dates thrice regarding the delay of the flight which was very convenient. I had also learned about the protections that I enjoy as a passenger checking in online. The flight caught up in terms of timing as I had to catch a connecting flight to the continent from London. I was very pleased, also with the courteous flight attendents, the food, the entertainment selection and sufficient leg room in economy class. Overall a lovely experience, indeed!"
Contra: "It has been a week and British airways still hasn't delivered my suitcase."
Pro: "Easy online Check in. Nice crew."
Contra: "Very tight space on flights."
Contra: "Food wasn't great."
Pro: "All great"
Contra: "I liked everything"
Pro: "On time. Friendly crew, planes in very nice conditions."
Contra: "Could have had more offers of water."
Pro: "The entertainment selection and the friendly crew."
Contra: "The seats on the first flight were incredibly uncomfortable. There was no leg room, the aisles were incredibly narrow, and the seats were so close together that my neighbor and I bumped arms throughout the flight, and neither of us are large people. That was our first flight on BA and unfortunately it will probably be our last."
Contra: "Could not do online checkin due to some sort of problem with their booking system, and as a result couldn't choose our seats on the long haul flight."
Pro: "Everything no complaints"
Contra: "No copmplaints"
Pro: "Across to entertainment helped pass the time"
Contra: "On an 11 + hour flight it's extremely difficult if not impossible to get any sleep when you can barely move your seat back. Try removing some seats ...yes, I know impossible"
Pro: "Comfortable flight, very good crew."
Pro: "First time I enjoy flying , everything was very good"
Contra: "Spent $2000 on a flight SFO to London / Toulouse, expected a better seat and experience. Plane was old, seats uncomfortable, food horrible. No snacks available in between two horrible meals."
Pro: "The overall experience was very good from the angle of clean toilets, food and good leg space even in economy class."
Pro: "Everything related to the flight was very good."
Contra: "My wife lost her passport aboard the aircraft; it was not recovered. We do not feel that the BA staff did an adequate search. This caused us great difficulties with the immigration authorities at Heathrow."
Pro: "BA's customer service was excellent and they helped us out by getting on the next plane with minimal delay ... By 4 hours."
Contra: "I was told a 2 hour transit time would be sufficient but when we arrived in London, we had to go through several gates with long lines at Terminal 5. I was leary that this was achievable without the long lines but on this day, we couldn't even get past the first gate before they told us that we will miss our connecting flight."
Pro: "The new A380 seats are absolutely awful."
Contra: "The try tables are small and already falling apart. The seats fell like they're already 20 years old, yet it's a new aircraft."
Pro: "The sound levels were way low resulting in much lower stress on this aircraft. The beast flew extremely well and was amazingly huge. The BA food was the best I had ever had on an airplane, (in economy) and generous, fresh and varied. The flight crew was very professional and the landings and take-offs were for my wife who is very sensitive to such events, very nice. Fantastic assortment of entertainment."
Contra: "There was not enough water available, and I made the mistake of not buying in the terminal. There is no public area to move around in, which I kind of thought there would be for such a huge airplane. The seats and room were even less than other airplanes (in "World Traveler"--economy) which is a drag because I am a bit shy of 6'. The seat in front of me was about 10" from my face during the flight with mine reclined all the way (and the person in front of me) Pretty much impossible to sleep--ugh."
Pro: "On time, no crashes"
Contra: "Extremely uncomfortable, hardly any room to breath"
Contra: "Seats were very cramped (as elsewhere) and I wish there were truly vegetarian options among the main options without having to order special meals. Otherwise good experience."
Contra: "BA ticket price on Kayak, and possibly on other sites as well, does not disclose that you cannot reserve a seat without paying additional $50 for this normal process. To compare "apples to apples" or prices with other competitive airlines we should add this $50.00 per ticket, but there is no disclosure regarding this "minor" change. I could not do "on-line" checking as well in less than 24-hour prior to the flight time. When I call the agent I received the same answer: you cannot check in now: the system prohibit it. To my surprise I found that most of the passengers, who probably paid this ransom of $50 successfully checked-in. The remaining seats were the most uncomfortable one (middle of the row)."
Pro: "The seat itself is adequate, but falling behind the times. The service of the FAs makes up for it though"
Pro: "british accents. that's about it."
Contra: "The plane was very old therefore did not have amenities newer planes have. no phone charging. bathrooms had old faucets that you have to keep pressing to wash hands therefore making it very awkward process. also horrible that you can't pick your seat more than 24 hours in advance without paying extra. other airlines just let you do it."
Contra: "After keeping us on the plane for several hours, we were informed of a mechanical issue and they canceled the flight altogether. We were then instructed to deplane where the BA crew and staff then gave us incorrect information as to where our baggage was, how we were to rebook, etch. Basically they had ZERO response to the issue and were completely unhelpful . The 200+ passengers were left to figure it out on our own. They next day the rescheduled flight was also delayed several hours with no real explanation which caused us to miss our further connection, which cost us 2 days of our vacation. I requested some sort of upgrade for the trouble on the return flight and they refused.They did however apologize profusely..they were REALLY good at that part."
Pro: "It was American Plane and seat comfort and space WAS GREAT."
Pro: "Timeliness plane"
Contra: "Small seats"