Overbooked flight. My wife and I got split up. I have a replaced disk in my neck (kids behind me constantly kickin my seat) made for a painful and unpleasant flight. (Staff did nothing to prevent this)
More monitoring of passengers wearing musks. Some passengers had their musks off and flights attendants didn’t enforce. That was disappointing
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
More variety in the entertainment - for instance more competitive sports -soccer, basketball, etc
Pro: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Contra: "Some alcoholic drinks"
Pro: "Good service in future always Qatar Airlines"
Pro: "Amazing crew. Very attentive to passengers and genuinely nice."
Pro: "Food and leg room"
Contra: "All was fine"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Pro: "The crew was amazing and delightful"
Contra: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pro: "Seat was comfortable and entertainment selection was good."
Contra: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Contra: "Nothing! Everything was great! It if was free that would be perfect!"
Contra: "Qatar airline is one of the best ways to fly!"
Contra: "Qatar Airways always goes beyond expectations in every detail of its serivices . Always top niche of Aviation company and wonderful travel experience."
Contra: "Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk."
Pro: "Liked the smoothness on boarding and the organization. Keep it up!"
Contra: "Attitude of some of the flight attendants and more entertainment."
Pro: "Crew was really amazing."
Contra: "Wifi not working- huge disappointment. Seats a bit hard on A350. The overhead bins on the inside suitable only for tall people."
Pro: "Many movies (entertainment) I got front seat with leg space (comfort)"
Contra: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
Contra: "Entertainment for a 4 hr flight was terrible"
Pro: "Cabin crew service is excellent. Food is very nice. Safe travel."
Contra: "Little bit congested."
Pro: "Lots of entertainment"
Contra: "Originally I was assigned a wonderful seat but then I was put in the back by window it was very cramped and noisy. The flight stuff was mediocre and the food was not that good either. Big difference from the flight over"
Contra: "The seats were very uncomfortable. Food was less than mediocre."
Pro: "Great cabin crew"
Contra: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Pro: "There were a lot if security checks but the boarding crew was very helpful and let me check in a bag at rhe last minute with duty free shopping items that i would not have been able to carry with me on-board the airplane."
Contra: "No internet and the food was mediocre at best."
Pro: "On time and 5 star service"
Contra: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"
Pro: "Food, seat, overall comfort and timeliness."
Contra: "The entertainment system was not working - on a 12+ hour flight..."
Pro: "This was car better than most flights I've been on in the US. Lots of leg room excellent entertainment system good service and customer care."
Pro: "Service outstanding"
Pro: "Not crowded plane. Some fantastic flight attendants. Very helpful and dedicated to make customers happy and help us enjoy the flight"
Contra: "Not very comfortable seating. A couple of not so friendly flight attendants. Crew on the ground in Doha not very attentive or cooperative"
Pro: "Nothing that i like"
Contra: "Delay, bad food, no strict rules about passenger moving seats"
Pro: "Helpful and frieendly"
Contra: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Pro: "The plane was wel kept and crew was very pleasant. Food was good and service was best I have had in economy class."
Contra: "Only complaint is crew would wake you for very frequent snacks and meals . Minor deal. Crew was great"
Pro: "Courteous crew members Nice food tray containers"
Contra: "Portions were a little too small for me"
Pro: "Over all service was excellent!"
Contra: "Short transfer time made it a bit stressful"
Pro: "I liked the schedule was on time and smooth plane ride."
Contra: "I did not like the room in the plane. The seats where to close and u I couldn't sit back because person behind u would complain. Flight attendants did not really going around to see if we were good r needed drinks or even smiled they looked very upset and had some attitude when I did ask for something. Customer service needs more improvement."
Contra: "Other passengers pushing, coughing & sneezing without proper sanitary measures; dirty toilets. This reflects on the education level of passengers, not the crew, but it still makes flying into Jeddah on packed flights particularly miserable."
Pro: "The hospitality of the crew in both flights from Atlanta to Doha and from Doha to Chennai"
Contra: "The seats were not that comfortable for a long flight and i had a very disturbed sleep"
Pro: "Amicable staff"
Contra: "Baggage was damaged. They seemed to be running low on vegetarian food (despite having selected so online) - I was compensated never the less."
Contra: "Greedy airline! Qatar Airway is a hyper money hungry scammer who catches customers to rip money off from and creates a super tedious and painful experience for customers to ensure their private gains!!! Qatar Airway was delayed for more than an hour at the first departing airport! NO APOLOGIES OR MUCH EXPLANATION OF ANY KIND!! This is just how mindful and courteous they are. It sets the base tone of what this airline is made of. Then at the connecting airport, they closed the gate minutes before the departing time claiming the gate closes 20 minutes before the departing time, knowing they are leaving customers behind who has checked in and just haven’t arrived at the gate yet. And I arrived the gate minutes before the departure time. They can’t wait?! If so, why is it ok for them to delay for an hour without any explanation not to mention apology? Sure there are RULES. But remember what kind of airlines will have tons of rules that will guarantee you to fail?! Almost always the most shady, scammy and money hungry airlines who use ridiculous or ad hoc made RULES to set pitfalls for customers and ensure their profit gains by doing so!! Remember those European cheap airlines?!! They have tons of rules. You are set to fail even you have a smaller bags than some passengers who passed the gate without penalty. You are just unlucky – they set eyes to catch opportunities to rip you off whenever they can and whenever they are in the mood to be able to come up with lame excuses. With normal airlines, you realize your luggage which has been slightly overweight or over sized will be able to pass through without incurring any penalties. So any saying of rules are lame excuses and are shitty airlines’ lame excuses. The thing is good airlines will delay their flight a few minutes to wait for the passenger. If this is considered too needy of a requirement, then what happens next will shock you and reaffirm you how wrongful and shady this airline is. After missing the flight despite you arrived before the departing time, you have to purchase a full price ticket in order to fly again. As I declined to fly with them again since the ticket is too pricey and repurchased a ticket with another airline, they came up with an excuse that in order to release my luggage, they have to reissue a new flight ticket: so I have to pay both a luggage release fee and a flight ticket fee!!! What a gold digger Qatar Airway is haha. Luckily as I protested, they eventually didn’t make me to pay for a new flight ticket fee except a luggage release fee (really?). The sales office quoted a price of $250 to the luggage office. Then it took me a few minutes to get to the sales office. Strange thing happened, despite I mentioned the communication they are aware of, they are trying to find some “RULES” again to validate that I have to pay for an air ticket. I emphasized that is not the case. As I get irritated, guess what they did? They managed to come up with another excuse that in or"
Pro: "Excellent Cabin Crews, Flights on time"
Contra: "Food is mediocre at best, comfort on 787 is terrible."
Contra: "The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies."
Pro: "Schedule of flight"
Contra: "Space between seats were smaller"
Pro: "The airport in Doha is beautiful with great amenities and shopping. The quiet rooms are especially nice for a long layover."
Contra: "The ticket was cheap because of very long layovers"
Contra: "We arrived around 39 minutes early and the whole process was very smooth"
Pro: "Flight was on time and crew helped find a place for my violin. Even though I was early to the gate, they also helped me update my seat before the new flight crew arrived."
Pro: "Crew was friendly, seats really comfortable!"
Contra: "Headphones sold for $ 2. Headphones preferably free"
Contra: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly checked our passport Poor customer service"
Pro: "Short lines"
Contra: "Seating arrangements"
Contra: "The carrots were hard and the bread was cold."
Contra: "The flight was delayed almost 6 hours, the crew was rude and the “comfort +” seats had very little leg room ."
Pro: "All good."
Contra: "The Entertainment display didn't work."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Pro: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Contra: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."
Contra: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Contra: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Pro: "Son got wings, so was happy."
Contra: "No entertainment."
Pro: "Good snack selection. Crew was personable."
Contra: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Pro: "Crew was nice and welcoming"
Contra: "Well, if our plane had been leaving on time it would've been superb."
Contra: "Notify the delay quickly"
Contra: "More print media to read on"
Pro: "Crew was great."
Contra: "Couldn’t hear/understand the pilot"
Pro: "Flight attendant in first class was amazing."
Pro: "The boarding was fast and very well handled."
Contra: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Contra: "Chinese Eastern did not try to help and solve my problem."
Pro: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."
Pro: "Short flight"
Contra: "Flight attendant was not willing to go above and beyond as he stated he would. My husband asked for a coke and the flight attendant told him he could only get water."
Pro: "It was a smooth boarding, flight and exit out of the plane."
Pro: "On time departure/arrival despite weather in Atlanta. Always a fan of free messaging and choice of snacks."
Contra: "Delta needs to invest in their gate area at ORD. Understand it’s not a hub but it’s a key business/leisure destination. The MD-80s are ok for a short hop but over 1 hour unless you’re in Comfort+, it’s tight."
Pro: "Snacks, cleanliness and crew"
Contra: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
Contra: "Entertainment app from Go Go didn’t Work."
Pro: "It was a normal flight as well expected."
Pro: "I was with my friend"
Contra: "Delayed 12+ hours"
Pro: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Pro: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Contra: "Seats don't recline far enough."
Contra: "It takes time and worries to find the air train and Aeroflot registration."
Pro: "My flight was great. Boarding was easy and the seats were comfortable."
Pro: "I needed to run real fast to the connection flight and gladly got there on time."
Pro: "The service was amazing , the staff was honestly friendly and nice"
Pro: "Great service, nice agent friendly"
Pro: "Very friendly and professional gate agent and flight attendant"
Contra: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Pro: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Contra: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."
Contra: "Cancelled my flight because I lost one of the arms"
Contra: "2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am."
Contra: "Had a death in the family and no one would help me get back home"
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Pro: "The crew very a mezzaning"
Contra: "Its was bad service. I know its covid but they could have done better. My friends relative took emirates and qatar. There flight was excellent as usal."
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Pro: "Service and attentiveness"
Pro: "They are professional all the way. They take great care of their passengers. The food was very good. They made sure we had as a comfortable trip as one can"
Contra: "A little late boarding although it was quick. They were out of food options when they came our last row of the section seats"
Pro: "nice that food was provided."
Contra: "boarding was delayed, then we were also delayed on the tarmac. some out of the plane/crew's control but after a long flight from US, this felt extra long."
Contra: "They lost my baggage. The in-flight crew and food is excellent, ground support is not good."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "I love the food and service, thank you Turkish airlines, you are the best in the world"
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "Friendly crew"
Contra: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"
Pro: "The service in the flight was good."
Contra: "There was a delay of one hour at the transit ."
Pro: "Ayten was the perfect flight attendant. Very friendly and helpful. Outstanding."
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Pro: "Better than average in flight service. Excellent in flight entertainment"
Contra: "Poor customer service. What the Turkish airliines claims to provide for passengers with long stopover (free tour etc.) on its web site did not happen. We got inconsistent and not helpful information from different Turkish representatives. Tight seat configurations. Uncomfortable for a 12+ hour flight."
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Pro: "Comfortable plane, excellent and friendly crew, easy check in and smooth flight."
Contra: "Getting off the plane at Istanbul airline was on the tarmak and then transfer to airport via shuttle. It says raining outside, the stairs going down where wet and one had to run to the bus. This was fine for me but not the find for more senior passengers. No personal entertainment but very short flight."
Pro: "aircraft was clean and well maintained, generally good service on board"
Contra: "Flight was delayed due to weather in Istanbul, information provided to passengers about delay and options was nonexistent"
Contra: "Turkish airlines worth airlines ever. They change our flight from Houston to LA without giving us any choice because they are over booked with 30 passengers and on top gave us longer flight instead of sending us closer to our destination. They lost our bags and discover in LA that most of Turkish airlines passengers lost one of their bags too. we miss our flight from LA to Houston because of bad organizations and We had to sleep in LA one night so to take second day fight to Houston. So bad so frustrating never use Turkish airlines again."
Contra: "Did not fly"
Pro: "I liked the friendly staff and regular drink, hot wash cloth, and food."
Contra: "Bringing a hot wash cloth around just before landing after flying all night would be refreshing. I think it would give people the next best thing to a hot shower. I should have picked an isle seat. I was on a 10 plus hour flight and felt trapped and my isle guy had his headphones in or slept all but one small break in that 11 hours. I felt abit claustrophobic."
Pro: "The best flight ever!"
Pro: "All flight segments were on time, the crew was very pleasant, but the main thing was that I felt that the cabin noise was lower than the other airliners .... ????"
Contra: "no issues"
Pro: "Excellent serice by airline crew nice food l like Tayip erdogan .end l like Turkiye and llike Turkish arlanes, Sincerely your Customer Cabir Senalan"
Pro: "Love this airline!!"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "the entertainment, the food, the service"
Contra: "everything was perfect"
Pro: "Courteous and efficient crew."
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Contra: "The plane was dirty. It smelled, The food was not up to par."
Pro: "The crew was friendly and I enjoyed the entertainment system. It was a clean plane and undoubtedly newer than most."
Contra: "The food was mediocre, but I was happy to even receive food on a short flight."
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Contra: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Pro: "Service and food"
Contra: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Pro: "Super friendly & helpful staff! Good food and drink, very nice flight! Nice movie selection and good music!"
Pro: "Liked the hot towel, good service and gift bag of toiletries - unique among airlines for Economy passengers."
Pro: "Place was clean; crew was nice and attentive"
Contra: "Seats are small and uncomfortable for long haul flights"
Contra: "Everything was super. Really"
Pro: "The seats were very comfortable"
Contra: "The entertainment"
Pro: "The confort and quality of Lufthansa is excellent!"
Pro: "Crew was really wonderful"
Contra: "Seats were not comfortable and the food was terrible"
Pro: "Crew was excellent"
Contra: "Uncomfortable tight seating in economy"
Pro: "The bus was one of the most comfortable international flights I have ever been on."
Contra: "Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing."
Contra: "Our luggage did not arrive at our destination!!!!"
Pro: "Not much compare to other airlines"
Contra: "Flight was delayed"
Contra: "Female flight attendant was rude and unprofessional."
Pro: "Service. Crew genuinely cared about passengers.Well done."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "Excellent service!!!"
Contra: "Really nothing negative to share... just a little uncomfortable in economy class."
Pro: "Excellent!!! Booarding was quick. No long lines in the jetway. All around great service on board! 5 *****"
Contra: "Never given a choice on food like others. It was just given to me."
Pro: "Food was good. The flight left on time. There were so many movie options."
Contra: "There were a few crew members who clearly shouldn't be working in a customer service industry. I understand it's not an easy job but many other crew members were quite bubbly and kind."
Pro: "Comfortable, great food, good selection of entertainment"
Contra: "The staff tried to helpful but lost at times"
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Great Service from the crew!"
Pro: "New aircraft, clean, comfortable"
Contra: "On time"
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "Service on board was good."
Contra: "The walk to the connecting flight was too long and took a lot of time."
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Contra: "Boarding process was longer than expected. Seat assigment from check in was not honored at the gate. FA asked me to switch seat only to favor passenger from Germany."
Pro: "I liked how smooth the boarding was handled. The flight attendants where polite and helpful. A very comfortable flight."
Contra: "No complaints"
Pro: "The boarding process was orderly, the seats comfortable, plenty of luggage space, excellent food -- one of the best economy class flights I've taken."
Pro: "Efficient boarding, friendly crew."
Contra: "I assigned seats for me and my daughter but they separated us in both legs. That's not good"
Contra: "Didn't happen yet."
Pro: "The food and service"
Contra: "I don't have my luggage yet!"
Pro: "The crew were very polite."
Contra: "Food could definitely improve, and so could the entertainment systems."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Contra: "Flight delay for over an hour with United"
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "Aircraft, crew, drinks"
Contra: "food, unfortunately:( I usually don't complain about food. This time around though, the chicken was not good, and the breakfast was also just okay. For long haul flights, I wish they started installing seats that reclined back more. It's impossible to rest in the currently standard economy seats. I'm ready for new inventions in this area."
Pro: "Kostenlose Wein, Weinbrand usw. Und Sendungen von Bundeliga. The flight attendants were also very friendly."
Contra: "Very annoying person next to me. I know that wasn't team's fault but she made my flight terrible."
Pro: "Entertainment, comfort"
Contra: "Food was not good. Too salty."
Contra: "The most unpleasant flight attendants we have ever had in our flying lives. Rude, condescending, treating passengers as if we are not human. Lufthansa should carefully examine their training."
Pro: "The flight itself was great... A bit of turbulence, but otherwise quite comfortable. Crew and captain were excellent."
Contra: "The plane arrived 2 hours late, causing me to miss a train from Marseille to Nîmes, and costing me money for an extra night's hotel that I hadn't planned (Marseille), plus wasting money for the night at the hotel that I HAD planned (Nîmes), plus the cost of having to purchase an additional train ticket for the following morning. The $7 voucher at the airport was nice, but honestly doesn't come close to making up for the cost and inconvenience."
Contra: "We booked our group of four with Lufthansa, paying $300 more than equivalent flights on competing airlines, specifically because our 20 month old daughter fits within Lufthansa's age, height, and weight limits for using the bassinet. We have reserved our tickets and the bassinet over two months in advance, paying $35 extra per seat for these reservations, and even got an email that specifically stated "bassinet confirmed". On the flight, when it came time to install the bassinets, the flight attendant came to us, took a look at our daughter, and said that she will not fit in the bassinet, that she is too tall, and too heavy, and suggested that we should have checked the limits for the bassinet before coming on the flight. When we inquired as to the actual limits, she could not provide any numbers, only said that she could see that our daughter is too big for it. When the family next to us got their bassinet, it became very obvious that our daughter would fit in the bassinet, and we pointed out that she was well below the height and weight limits published on the Lufthansa website. Only then did the flight attendant admit that there were other babies on the flight, and they only had four bassinets on the plane, despite having 11 slots where bassinets could be installed. Our reservation months in advance did not matter - we did not get the bassinet. As compensation, we were offered some Lufthansa miles, or 50 euros for in-flight duty free shopping. However, we lost close to 1000 dollars as a group when we chose to fly Lufthansa rather than a less expensive airline. We were very uncomfortable throughout the flight, having to hold my daughter in my arms for over five hours. We are are still very upset that the crew blatantly lied to us."
Pro: "This flight was 11 hours and I could have lasted another 2 or so hours."
Contra: "The lady who checks paperwork for animals at the front desk with Luftansa Airlines was uninformed and didn't know what she was doing as well as unnessarily rude. MY large dog was on this flight and after several employees had looked over my forms for him she came out nowhere and threatened to not allow my dog on board due to faulty and incomplete paperwork! I instantly went into a nervous condition of the sweats and scrambled to prove her wrong. When I asked again what was wrong with my (actually legitame paperwork) she just told me that at this point it didn't matter and that she would allow me to fly even though I was at risk of quarantine aty destination. I wasn't happy about this and asked again why there seemed to be an issue and she was unhelpful, handed me a business card for the USDA and told me that I was lucky to get away with her travel mercies for my dog. I had visited a USDA certified veterinarian and she hadn't given me the opportunity to prove this. I was confused and annoyed and while the other employees could see this about me, they apologized on her behalf. I really wish I had gotten this woman's name and work station so I could follow up with her and inform her on a few things. Other than that I love working with and flying Lufthansa airlines!"
Pro: "The service was good. The food was average. I liked the complimentary wine."
Contra: "They lost my bag. Huge problem."
Contra: "Couldn't checkin online. Had to wait in line for over an hour."
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "The fees for the sporting bag was out of control expensive"
Pro: "Professional crew"
Contra: "Depart on time"
Pro: "Plane was clean. Staff helpful"
Contra: "We booked our seats online and later at check in received boarding passes with totally different seats. Ordered kids meals and was informed that they dont have any for our kids :("
Contra: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."
Pro: "New dream-liner from Wew to ORD"
Contra: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Contra: "The crew dropped the bottle to the head of my son."
Contra: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Pro: "Nothing at all."
Contra: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Pro: "Service, yr air hostesses are so polite."
Contra: "Food was too little for dinner and breakfast both"
Pro: "From start to finish there were no hiccups. It was a pleasant journey."
Pro: "Everything was awesome best flight i had in my life."
Contra: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"
Pro: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Contra: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."
Pro: "Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time."
Contra: "The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!"
Contra: "muffin for breakfast ?"
Contra: "Service was bad"
Contra: "They cancel the flight without letting me know!"
Pro: "Flight crew & overall experience was positive. Meal & entertainment were good."
Contra: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."
Pro: "Great airline, everything on time,exelent service, great staff, good food"
Contra: "Everything was fine"
Pro: "Flt was great - service was great"
Pro: "Flight was good and everything worked out perfectly."
Pro: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Contra: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."
Contra: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Pro: "Got to destination safe and sound and was thankful for that!"
Contra: "Boarding was messy. Food was ick- "chicken" tasted like a grade d boiled chicken nugget, terrible texture. Ladies on flight were kind, although not terribly helpful. Movie selection was pretty small and lots of Rated R movies, hard to find anything in the middle (not kids, but not adult)."
Contra: "The flight was delayed but due to efforts of the pilot we were on time!"
Pro: "they asked me if I wanted an upgrade to business class - nice"
Contra: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."
Pro: "Punctuality and amenities on boatd"
Pro: "On time, smooth flight."
Contra: "Boarding area cramped, all classes and rows boarded at same time."
Pro: "Plenty of leg room in economy. Will fly again."
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Pro: "Crew friendliness."
Pro: "Flight crew was pleasant, calm, and efficient."
Pro: "Good movie selection on flight"
Contra: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."
Pro: "food was fine"
Contra: "to small seats"
Pro: "in this case, nothing"
Contra: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Pro: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."
Pro: "Service was spectacular. The United crew was awesome."
Pro: "Everything seemed all right"
Contra: "The Air France flight was good overall. The food was okay, comfort good, boarding good, crew excellent."
Pro: "It went smoothly and my luggage showed upon time"
Contra: "Cramped quarters good thing it was a short hop"
Pro: "The entire experience was a joy. I was upgraded to business class and the difference was noticeable. I was comfortable and suffered no ill effects after. Much different that my trip home."
Contra: "There was nothing I didn't like"
Contra: "Seat was small and narrowed with no leg room at all Worst I've ever seen"
Pro: "Crew was nice, plane was new and clean, flight was safe with no issues"
Contra: "Plane was so small, I had a feeling I was on a low cost carrier in Europe. Even carry on couldn't fit above in the bins. This is very disappointing for an airline that used to be great. That plane was like the bottom level of the Titanic where people were squizzed in. Upon arrival in Vienna getting off the plane we had to take the stairs and the bus to the terminal - that's how small the plane was. Just awful."
Pro: "Overall the flight was better than most. The crew was friendly, competent and as attentive as coach allows these days. I appreciated the attendant who asked the man in front of me to put his seat back up during the meal. The little red pillows were great - big enough to be useful and comfortable. Although we chose not to watch a movie, we were impressed with the offerings. Comfort on a long flight in coach is a thing of the past but we knew that when we chose to fly that class."
Contra: "Most of the crew was great (hence the five star rating) and the flight in general was at least on a par with competitive airlines but we did have an unpleasant encounter with a young man who we were told was the purser. When my husband asked about what seemed to us like a very high level of security (including dogs on the gangway as we boarded the plane), this young man replied in a very condescending manner,"It's America. You tell me". Well, we are Americans, not always in agreement with our country's actions and attitudes, but that comment was needlessly dismissive and hostile."