not allowed to board due to shenigan visa which i was never informed about while booking my ticket
Pro: "Big aircraft made it a smooth flight"
Pro: "The leg room in economy class was average. Not too cramped. There were good selection of entertainment options to watch/listen."
Contra: "The care and friendliness of the staff needs improvement. The quality of the food was poor. Additionally the boarding process needs to be better organized. Property sequence and queues need to be maintained and followed through."
Contra: "Seats not comfortable for long haul, better care"
Pro: "Attention and comfort"
Contra: "Boarding process could be better. They can board the end rows first and go back to the first rows. This will help with better flow with passengers not blocking the pathways."
Contra: "Flight delays were unimaginable"
Contra: "Better time management."
Pro: "Good food and crew"
Contra: "Free WiFi"
Pro: "Im stuck in London due to flight delays. I will never book with kayak again. I am so fed up with travel ticket i booked with kayak"
Pro: "I’m so grateful for all the movies"
Contra: "Flight was delayed bc of Pakistan air space so I had to take 3 planes instead of 2"
Pro: "Plane is old and dingy. No charging available and the seats are so uncomfortable. Crew was just ok."
Pro: "Air hostesses was rude in flight from India. I have notice lots of passengers couldn’t speak English and they probably thinks everyone is like that."
Contra: "Tell Air Hostess to be polite if any one asking for something it’s part of their job"
Pro: "Every thing is excillent"
Pro: "Better food ! I had food positing with the meat roll that was provided from Delhi The tv was not working"
Contra: "Food has to be better"
Pro: "The entertainment selection was diverse."
Contra: "Seats in economy were too cramped."
Pro: "Good crew unlike previous experience few months ago."
Pro: "Crew members were friendly."
Contra: "Bathrooms need freshners, many passenger, infants , kids use it. It smell not unclean ."
Pro: "All the full service airlines are pretty good in the air. But what sets apart Lufthansa is it's ground staff. On the previous occasion I had left behind my waist bag on the seat containing passports, cash and cards. Their lost and found desk retrieved it quickly, absolutely intact. On the last occasion, my mother in law, who is over 85 was taken care of very well at not only Delhi but especially at the Frankfurt airport. I must truly acknowledge young lady Jessica's efforts, in ensuring that everything was handled very caringly by her personally, for an old lady at the Frankfurt airport."
Pro: "Treated with kindness and courtesy by ground and cabin staff."
Pro: "Window seats on the upper deck have additional luggage storage bins and seem to have more leg room than seats on the main deck."
Contra: "Keep all babies in one section of the aircraft"
Pro: "Staff were efficient and friendly, constantly offering juice and water."
Contra: "Boarding could have been a lot better organized they need to do it the same way Lufthansa does in Los Angeles"
Pro: "Generally like Lufthansa service - have been flying the airline for 15 years+ Pilots are always excellent"
Contra: "Every flight (to and from India) seems to have the chicken option run out. Why not order accordingly? Had a bad seating experience. LH.com showed that I had completed the boarding process. But when I went to the counter, my seat was changed without my consent (to a worse seat), and I was told that the online process wasn't complete!! Then the website should say accordingly. It's really annoying when this happens. I think the ground crew in New Delhi duped me. At one point, my call button for my meal was ignored for ~30 minutes on the plane. And then I was told there was no more chicken, and handed a veggie wrap. One wonders whether I could have gotten chicken 30 minutes ago!"
Contra: "They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly."
Contra: "Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!"
Pro: "Great service, on time departures and arrivals, lie flat seats in business class. The planes were relatively new. Waiting lounges at Delhi and Frankfurt are well stocked with food."
Contra: "Almost nothing"
Pro: "Staff and flight were great. We were surrounded by kind of rude flyers. They complained when my husband moved the seat back. And they were just standing in the aisle most of the time. Person in front of me stretched her arms over the seat so her hands were dangling in front of me and fingers in my screen. I know we were in coach, but maybe another inch of separation would be nice for such long flights."
Contra: "See above."
Pro: "I like the lufthansa Flight. The Crew was Amazing."
Contra: "I didn't like there UNITED Flight merger/connecting flight. United flights are not comfortable at all especially seat's cushion. There in-flight Touch Screens are pathetic. Either United Airlines need to upgrade there planes or Lufthansa should think of avoiding them"
Contra: "My wife has an I797 document. Lufthansa didn't recognize it and I had to book her a business class flight on Qatar airways."
Pro: "Movie choices"
Contra: "Crew was very very rude , special meals were not provided in spite of being confirmed many weeks before"
Contra: "bad business class experience, requested assistance 2 but only one came that alsoafter so much hassel will never travel or recommend"
Pro: "Courteous service."
Contra: "Food is bland, unimaginative and below par. No english news papers."
Contra: "Flight was an hour and a half late!"
Pro: "The airlines gives the best flights possible."
Pro: "Ground Staff helpful. Cockpit pilots communicated effectively. Cabin staff was courteous."
Contra: "The wait prior to takeoff. Flight departed late. The gate counters at IGIA, New Delhi were allowing some passengers to pre-board early even though the passenger was not senior citizen or handicapped, or family with children. Food from New Delhi to Frankfurt was less than optimal in taste."
Pro: "Great services and very good food."
Pro: "Food snacks were awful."
Pro: "Very polite and helpful staff"
Contra: "Food could be better"
Pro: "I appreciated the advance boarding for families traveling with younger children. Plenty of time to settle in with the kiddos."
Contra: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."
Contra: "Everything was good"
Contra: "Plane transfer and customs at Frankfort were the worst I have ever encountered. Had to go so far between the two gates that had the flight from Seattle not been 30 minutes early and the plane to Barcelona posted as 10 minutes later than originally stated, we would have missed the connecting flight."
Contra: "wheel chair crew ignored us during boarding. my mother had to walk to the gate which was very difficult"
Pro: "On time."
Contra: "changing seat assignment"
Contra: "Leg space is tight"
Pro: "Checkin was timely and the agent helpful!"
Contra: "The immigration line was way too long in New Delhi."
Pro: "The airbus seating was comfortable. It was my first time in this type of plane, and it was a great experience, even in coach class. The crew was great. I gave respects and received 10X more. Thank you Lufthansa!"
Contra: "I don't eat much on long flights so I don't have much to share, though I did feel that food quality can be better. To be fair, the same comments apply to all other airlines that I have flown, with Emirates being the exception. No big issues for me personally, though."
Pro: "Everything was great. Never flying again from any other flight"