Experienced crew, Clean planes, smooth flight Extremely chaotic experience at departure hall at MXP airport, took too long for buses to arrive and transport passengers to the plane
Delayed by 40 mins, unclear why. No information given.
I was not boarded because i was positive on my pcr test
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Pro: "It was enough fast"
Contra: "Too much money for nothing service."
Contra: "Uncomfortable seats"
Contra: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Contra: "Not having a 3+ hours take off delay"
Contra: "Weirds sounds near first rows -- like compressor working or something"
Pro: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Contra: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Pro: "Ok flight"
Contra: "Comply with departure times"
Contra: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "Flight left on time and arrived 15 mins ahead of schedule, staff was polite"
Contra: "It was hot and stuffy and dirty"
Pro: "Kind stevards clean plane no delay"
Contra: "More comfortable seats but this is low cost company :)"
Contra: "I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!"
Pro: "Service, smiling and attention to details."
Contra: "No kosher food."
Pro: "Crew nice,seats ok"
Contra: "Expensive hold luggage,rip off"
Pro: "There wasn't any delays, perfect landing"
Contra: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Pro: "I asked for a cup of water for my child and they gave me a bottled water. Then they charged me 2.50 euros. Their credit card processing machine was not working properly, which was frustrating: the flight attendant got frustrated and had to come back again until she can process my payment."
Contra: "I didn't check in, in advance as when logging on to the airline I needed a code. I didn't have the code as I was searching emails for the booking agent and airline when it was (as I later discovered) sent by another name. This resulted in £30 to check in going out and 40 euros back. Desk staff were unhelpful bordering on rude (the cabin staff were fine in that respect. I wasn't the only one at least 20 people queuing on the return with the same issue. Additionally on the delay out they advised food could be brought at the rear of the plane then inflight ran out so some people ate twice while by the time I got to my hotel they had stopped serving food and I had not eaten in the airport sorting out the boarding passes."
Pro: "Space. Priority Boarding"
Contra: "Strong bad smell. One hour late for departure."
Pro: "Super easy online check-in, comfortable plane, lovely crew"
Contra: "Waited a bit in a long hallway waiting for the last flightload of passengers to deplane."
Pro: "The flight was cheap and got you where I wanted"
Contra: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Contra: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Pro: "Facilities are terrible! It was like stepping back in time! To use this as a stopover, is a poor decision because this airport does NOT meet the brief and does NOT warrant being used for passengers. I’ve been very polite here, I have more choice words I could use"
Contra: "Nothing! To learn that Wizz Air ‘allowed’ cabin size is so tiny was really shocking! With All the other budget airlines, easyJet, Monarch & even Ryanair my cabin would’ve been fine. This is the same hand luggage I’ve been using using for many years."
Pro: "New aircraft"
Contra: "Boarding was horrendous. Flight was late in."
Contra: "Never ever gonna choose Wizz air ... not a frist time I had to pay extra because of the suitcase ... But this is happening always on Hungary not in London."
Pro: "Flight attendance service was great and smiley"
Contra: "Nothing much"
Pro: "Actual in-air flying experience was smooth."
Contra: "Due to technical issue with plane, passengers were delayed about 15-20 minutes on the tarmac in a crowded, hot shuttle bus with ineffective air conditioning and almost no fresh air coming in."
Contra: "Basic flight. Rude crew and late flight"
Contra: "Because we booked through Kayak/lastminute it was impossible to add luggage - so cost of one suitcase was same as cost of flight!!!!"
Pro: "I like the bubbly upbeat attitude of the flight attendants interacting excellently in English and other languages and also how they dealt with an angry passenger."
Pro: "Brand new planes - on board crew was pleasant and the flights were smooth and on time."
Contra: "Ridiculous size restrictions on carry-on. If you can pack your clothes in a wallet, then you should be able to carry on at no cost. Only the smallest of bags will meet the "free" requirement. Website is awful to attempt to online check in. Crazy that they charge for check in at the airport if you cannot get their site to work. Customer service phone call also costs a quid a minute. It's almost as if they are proud that they screw you if you encounter any difficulty or you've made a mistake in the complicated boarding pass emailing procedure."
Pro: "because Wizzair needs a way to terrorize psdsengers about luggage size. It did not affect me personally, but it is shooting and scary how Wizzair bitches about 1cm oversized bsgs"
Contra: "Wizzair has the worse reputstion ehen it comes to checkin and boarding. People still fly because it is cheap and poor people are willing to take a lot of terror to save a few bucks."
Flight was delayed 2 hours no information given at boarding gate,
Ryanair priced the tickets for our flights, for my wife and I at $40 for both of us. By the time we ended up paying for everything it was $533. They said we get priority boarding which really meant nothing. Yes we got to be the first ones on the bus, but once the bus got to the plane, whoever got off the bus first was the one who actually had priority. And then our next flight from Manchester there was no priority boarding. However got to the door of the terminal and was the first to walk out to the plane, they had priority boarding.
This company for nobody sending the invoice.This is tottaly wrong
Staff was helpful and nice. Spoke in italian as well as english
Smooth and on time. All perfect!
There were some individuals not using face masks properly (being almost all the time without them) and the cabin crew did not alert them at all.
Contra: "Food and drinks for free"
Pro: "On time no depay. Peacefully flight"
Contra: "Price of ticket"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "As it was impossible to confirm that I was on that flight, and I had to book another flight with Tui less that a day before I was due to fly, therefore to like. It was equally impossible to contact Last.minute.comm."
Contra: "It would be have been great to make contact with an actual human being"
Pro: "Fast process when we landed and staff were really good - patient and friendly (on the flight)"
Contra: "Priority queue was the longest! Had to help mother with baby and pram down stairs to bus for flight. Feel they should have been given help and real priority"
Contra: "Food was poor, particularly the croque monsieur, which was dry and tasteless."
Pro: "It was affordable"
Contra: "Customer service"
Pro: "I slept as soon as I found my seat - as did Mr. (very) Longleg next to me. Could not lean back, but never mind, it was a short flight."
Contra: "taking a cheap flight - take it or leave it. I'll do it again."
Pro: "The staff was very kind"
Contra: "Ryanair could do lots of things better."
Pro: "Yes they was"
Contra: "All happy to help you when you need it thank you"
Pro: "Quick flight, low cost."
Contra: "Didn’t follow the rules with the checked bag as was unclear. No problem, but staff member aggressively explaining over and over when understood the first time. Would rather have just been charged than getting and ear bashing. Staff were main problem, not particularly friendly. Fault with plane?"
Pro: "Like? Nothing! Extortion at its best. Will not recommend. Will never fly with them again. Shame on you Jaysk for supporting them."
Contra: "If their system worked and I could have checked in online instead of being charged an extra $170 something dollars at the gate. Oh and them not charging me another $100 for my luggage the second flight that I swear I paid for...terrible."
Pro: "No issues getting on flight pretty straight forward."
Pro: "Crew and flight was ok"
Contra: "Checkin was the worst nightmare I have ever seen."
Contra: "It was Delayed with out any notice. Ryan air is shocking"
Contra: "The gate for boarding was supposed to close at 1205pm but they didn’t announce the gate until 11:30am. The flight was supposed to take off at 12:35pm but there was no announcement of delay, all of the attendants said that everything was on schedule, yet boarding didn’t even start until 1230pm. They randomly took people out of line and told them their bags were too big and made them pay 50 euro, even though their bags still went in the same hold and they were no bigger than anyone else’s when later compared. It was an international flight and multiple people didn’t even have to show their passports. Then on the plane we sat on the runway for about another hour and didn’t takeoff until 1:40pm. The take off was one of the worst I’ve ever experienced. The seats were basically lawn chairs glued to the ground and the aisles aren’t large enough for the crew so they were constantly bumping everyone in the aisle seats. The landing felt like the plane was going to flip over and crash and then on top of everything we were told that Ryanair didn’t have enough employees to take our luggage off of the plane."
Contra: "Severe delays, poor comms, priority boarding means nothing when we’re all piled into the same bus and there’s a scrum for the stairs into the plane."
Pro: "the plane was really nice and smooth flight"
Contra: "seat didnt lean back and nothing to read or watch."
Pro: "efficient, nice clean and 'modern' plane interior - no more garish yellow interiors!"
Contra: "Up stairs and down stairs.... Wasn't particularly cheap.... public transport to and from schoenfield is excellent"
Pro: "Crew was great."
Contra: "Carry on policy. They should just make everyone check bags at ticketing ans save us the drama of doing it at the gate."
Contra: "The smell on the toilet was horrendous"
Pro: "Flight was delayed, very late notice given to were stuck and couldnt get out. Bus took us to the plane and were waiting for 20 mins in a bus while the plane was unload with previous passanger, fueled, cleaned etc!!!! Overall got 2h delay"
Contra: "Flight was delayed, very late notice given to were stuck and couldnt get out. Bus took us to the plane and were waiting for 20 mins in a bus while the plane was unload with previous passanger, fueled, cleaned etc!!!!"
Pro: "It's a reliable company"
Pro: "The worst service in my life If I can I will be give 0"
Contra: "Rubbish service Never again"
Pro: "Cheap and convenient"
Pro: "The price was cheap, as long as you don't add any extras (like choosing your seat)."
Contra: "You need to check in before you arrive at the airport otherwise you'll be charged FOR CHECKING IN. Also apparently it is normal for passengers to line up at the gate an hour before boarding, apparently because there is not enough overhead space for everyone. So unless you pay extra (no surprise there) to board early, you'll be standing in line for a good hour. I like a cheap flight as much as the next guy but Ryanair just takes it too far."
Pro: "Nothing to say."
Contra: "No food."
Pro: "Warned about Ryanair and the strict luggage rules, I made sure to follow the bag weight and size dimensions to the letter."
Contra: "I saw LOTS and LOTS of people bringing much bigger carry on wheelie bags well over the "restricted size". Same with the under seat bag. Irritating since I spend a lot of money on the correct bags since all my own bags were slightly bigger than those allowed. No one checked bag sizes or weights. What a waste."
Pro: "Flight was on time. People were friendly. Plane was clean."
Contra: "They send repeated emails pushing you to upgrade your seat or to pay for your carry-ons. They try to scare you into spending more money. I received several emails stating I would have to pay higher fees to check my carry-on at the gate. I opted not to pay as they insisted so I was worried the entire trip. Was not charged at the gate as the emails started. They have good prices on Sears but try to make it up in fees."
Pro: "The price. Period"
Contra: "Legroom non-existent. Sardines have more room in their can."
Pro: "The food options were pretty good."
Contra: "The seats didn't move back at all!!!"
Pro: "Nothing was good"
Contra: "-nowhere tells you that you should pay a €50 fine for not checking in online -paid €150 for overweight luggage even though it cost €70 for the flight -extremely late boarding with no designated que area and no order and no explanation for the ridiculously long wait -crew were bored and maybe even annoyed -bags were dinged the most on this airline -the only reason I flew was because it was a direct flight -never flying again"
Pro: "Quick boarding and picking up luggage process at the arrival which is always a surprise and appreciated with a low fare company."
Contra: "So many announces through the airbus intercom and all of them were garbage. Who needs perfumes and lottery tickets every 10 minutes? I also got both one way and return in a separate sit from my girlfriend, despite we bought and checked-in the tickets together and way in advance. I suppose this was done on purpose so that people start buying specific sits, but I don't agree with the method. Finally, the plane was really hot as usual (aircon poorly working)."
Contra: "Was informed by an EXTREMELY rude employee when I came to check in that having my boarding pass printed would cost me 55 euros. I was perfectly willing to pay- I had not fully read all correspondence from Ryanair that warned me of this fact (my fault). My problem was with the extremely rude service. If I'm paying 55 euros for the service of printing a piece of paper, I expect it to be rendered with a little less active eye rolling. I also understand the need to discourage people from checking in at the counter to keep fares low, but this fee is not discouraging people- 10-20 euros would do that- 55 euros is clearly aimed to take advantage of people who do not frequently fly ryanair, or use mobile phone boarding passes (such as Americans with no service abroad). I'd suggest warning customers of this fact when they submit their original payment, where they are certain to see it. I often don't read correspondence suggesting I check in online because my phone is not capable of doing this and it's not a requirement of most airlines. If you truly want to avoid people checking in at the counter (and are not trying to just gauge people)- ensuring that people are informed of this fact by putting a notification where they are guarateed to see it (such as when they submit payment) would be more effective than a 55 euro fee."
Contra: "Comfort in Ryanair flights are just terrible!"
Contra: "Nothing was served not even water. We were crammed in very tightly"
Contra: "The staff charged me 62 euro for checking in my bag at the gate. Beforehand, I tried to check my bag in at the check in counter and the lady told me that I didn't need to check my nag in because it was within the required size. At the gate, I tried to explain the situation to the women, but they forced me to pay or threatened that I would miss my flight. Because it was their fault for not being consistent with enforcing the rules of Ryanair and a lack of communication on their part, I'm never flying with Ryanair again."
Pro: "The staff was nice!"
Contra: "The price for the flight is affordable but if you don't read the fine print on luggage you end up paying almost $200. Therefore the whole flight ends up costing you standard price and you're not saving. Nothing is complementary on the flight. You get to pay for your own cup of coffee."
Contra: "Landing in London and then again in Dublin was very harsh. :/ Also, be prepared to pay extra for every little thing, including having them print your boarding pass."
Contra: "Delayed flight , loads of drunks onboard and very noisy"