Could organize boarding better
They didn’t announce priority boarding at all. Needed to walk up and check at gate
I like the comfort. Food was ok, could have been lot better. Crew definitely needs assistance or training, very unprofessional
Qatar airways Customer service is terrible in some countries especially in Iraq, very unprofessional, helpless, and very rude!
More monitoring of passengers wearing musks. Some passengers had their musks off and flights attendants didn’t enforce. That was disappointing
courteous flight attendants, great food, diligent attention to requests, clean, love entertainment options and the consistent notice of the planes advancement of flight(status of flight progress)
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Qatar's consistency has always appealed to me. Being in travel and tourism myself, I appreciate climb to maintain global standards with the kind of diversity your operations rely on. One cannot achieve this without clarity in vision, mission and action. Covid has challenged us all beyond words but kudos to you in still being resilient to the test."
Contra: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction."
Contra: "No toilet available at gate due to enhanced security measures when flying to the USA."
Contra: "It was all good"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Contra: "The luggage’s handler was probably throwing all the luggages around which cause my items to be broken. I have informed the counter staff of my fragile item yet I was shocked when I saw what has happened. I would appreciate if some compensation will be given."
Pro: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."
Contra: "Excellent service and stuff"
Pro: "The crew was polite and professional"
Contra: "The food was disgusting The plane is dirty The bags are treated badly"
Pro: "The service was perfect the aircraft was clean and tidy. The pyjamas were a great added bonus and comfortable."
Contra: "There was nothing to complain about."
Pro: "The Service is always great, entertainment system is great and the food is even good."
Contra: "I liked everything!"
Pro: "Legroom was great Staff were great Bathrooms were very clean and cleaned often in the flight"
Pro: "The service was fantastic"
Contra: "Screaming babies. But hey, great flight"
Pro: "Food , good accommodation, friendly treat!"
Contra: "No thing really!"
Contra: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Contra: "Food wasn't good"
Pro: "I took advantage of the upgrade offer, and it was well worth it."
Contra: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Pro: "Staff worked fast to feed and water everyone."
Pro: "great crew and food."
Contra: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Pro: "Good amenity kit. Decent food offerings. Great range of alcoholic beverages"
Contra: "Business class crew were overstretched and inattentive. Had to find my own seat and flag crew down for hot towel."
Pro: "Flight attendant are very attending. Overall, excellent performance. love them and would fly again from Qatar Airways. Food was great and just the way we would like to eat."
Contra: "Some Cabin Crew are RUDE fromEven though Cabin Crew manage to gave us what we preferred to eat. They are the best. Doha -Kathmandu. They treated some senior citizens passengers who wouldn’t understand english with some disrespect. In addition, we had some problem with meal that was pre-ordered. It was probably system glitch but our meal selection wasn’t registered and Crew didn’t have idea about our meal."
Contra: "They re issued my boarding pass Doha, for Dallas flight and gave us the last seat on the plane, even though I chosed the seat at the time of booking. Food was ok, but when we asked for the chicken they didn’t had it. It’s an international flight of 15 hours with food shortage???"
Contra: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."
Pro: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Pro: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"
Pro: "Quality food and hospitality"
Pro: "Complimentary upgrade to business class."
Contra: "they pot me in another flight"
Pro: "Everything is good thank you so mach !!!!"
Pro: "First time I got ice cream on a plane"
Contra: "Low calorie meals were horrible."
Pro: "Great service and food."
Contra: "The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Contra: "no one came to help even after asking for assistance"
Pro: "The crew was excellent in their mannerisms, efficiency, service and never ending smiles."
Contra: "The flight was not overly crowded and many of the passengers were seated with three people per set of seats while others were seated individually and able to spread out with much more comfort. I felt that when the flight crew saw this they could have made everyone much more comfortable by switching people to two people per row thus giving them more room especially on such a long flight."
Pro: "Always exciting heading into Hamad intl Apt."
Contra: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"
Pro: "Another B787. Had empty seats next to me."
Contra: "No menus handed out by the crew and little explanation of what the meal was beyond beef and rice or chicken and potato. For some reason they only serve a snack instead of a second meal on this flight."
Pro: "Wonderful services"
Contra: "Nothing bad to say"
Contra: "A lot of plains departing from gates grouped together and we had to sit on the floor while wainting to board after we have been travelling for 18 hours. Obviously with no crowd control boarding was a mess."
Pro: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Contra: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Pro: "It was crew amazing"
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Pro: "Seat was not comfortable"
Contra: "Flight was delayed, missed connection in Istanbul and had to spend a day in Turkey before next available flight"
Pro: "One of the flight attendants was rude"
Pro: "Food was good enough."
Contra: "Flight delayed for 40 minutes and landed late for 40 minutes as well. No any entertaiment was on board, tv was out of order. Some drinks ran out, including lemonade, ayran and some juices. New Istanbul airport is not fully ready for passengers. In some toilets weren’t water and papers. Very long walking distance till passport control area, we walked about 20 minutes."
Pro: "Turkish Airlines offers an experience much better than your average two-hour plane hop in the U.S. There was a full meal served, staff were kind and didn’t try to sell a bunch of extra stuff to you, and there were many choices for in-flight entertainment."
Contra: "Unfortunately, the children on the plane were really poorly behaved and loud. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldn’t arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. This was essentially an entire night and day lost to a mishap that the airline didn’t even notify us of when we landed. Pretty frustrating."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "Excellent service, onboard catering and transit facilities."
Contra: "No complaints."
Contra: "Movies varaiety"
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "Quick assistance when connection flight messed"
Contra: "Too frequent delays. Both directions connection flight missed, due to delayed flight. Both delays seems happened due to landing queue load (plane rounded in air more than hour before landing)"
Pro: "The hot stewardess. She not only was gorgeous she smelled fantastic. What a treat to look at! Hire more beautiful women. Fire the fat ones."
Contra: "No where to stash my legs. Why bother to have feet, knees and legs while flying. While flying economy class, airlines should require amputation of legs at the hip. You should just do it because at the end of a long flight your legs will fall off anyhow. They will be rotten and full of ganggreene from no blood flow."
Pro: "New plane"
Contra: "Food and crew language proficiency."
Pro: "Easy boarding I didn’t have check in bags so it was really quick and easy.seat was okay"
Contra: "The crew were not professional at all.missing serving people,some would get a snack or been asked what to drink and some got skipped. There were not enough food."
Pro: "I liked personal, food and comfortable"
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Contra: "I like everything"
Pro: "Brand new, clean and comfy plane, wonderful entertainment. However, frustrating security check performed by Gözen Air Services, mediocre food (it was way better years ago), useless cabin crew with terrible English."
Contra: "Boarding, food and cabin crew. Getting worst every year!"
Pro: "Airport, Service and much more"
Pro: "The crew was kind"
Contra: "Boarding was delayed. We were told we would make the flight which we didn't. We had to spend 12 hours at the airport to await the next plane to Batumi. We were given lunch vouchers but what it applied to was substandard"
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "On time flight. Very good service."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Pro: "One stewardess was very helpful, even though she could not speak English."
Contra: "13 1/2 hour flight three rows from the rear of the plane. I feel and smell like a sardine. The food was horrid. I tasted it, but thought best of eating it for fear of food poisoning. It also looked disgusting. Couldn't understand any of the announcements."
Pro: "The best flight ever!"
Pro: "Love this airline!!"
Contra: "They did not board in priority and my sweet was double booked there was another passenger who had the same set number placing me now in the middle and I specifically asked for an aisle seat"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Contra: "From the moment we boarded until we arrived home he trip was a disaster"
Pro: "Again, people were nice, food was good, and entertainment was still good."
Contra: "Boarding was unorganized"
Pro: "THY is no doubts the best in flights and services. The place, seats, food, entertainment is top. My frequent choice! Crew is very friendly and responds to requests quickly."
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "Excellent food and service. Very friendly and professional crew."
Pro: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Contra: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Pro: "Service and food"
Contra: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Contra: "canceling our flights and lying to us on the phone after we pay extra for daytime flights"
The crew was oustanding, very personal service.
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Contra: "Very long flight"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "Flight from dc to Frankfurt was delayed 4 hours. Flight from Frankfurt to Amman was cancelled and rebooked for the next morning."
Pro: "no drama ....just good, timely service."
Contra: "The seats are tight and sitting on the aisle is a bit uncomfortable for me but I didn't pay extra for a better location."
Contra: "Flight was delayed"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "Entertainment was good"
Contra: "Food and drinks were far in between. We were on Delta for an international flight and they almost didn’t stop offering stuff to us. I had a another man with broad shoulders like me next to me and had to spend the next 9 hours leaning to the other side to fit. Asked for help to find a different seat even if I had to pay for an upgrade and was told I couldn’t do that after the flight had started"
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "Early flight, from getting on the plane to out at bag check it took less than an hour! Flight was not full so middle seats were also free."
Contra: "Nothing, great flight!"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Contra: "I missed my dlight from Chicago to Nashville because the flight was late"
Contra: "Took a few time to ask for my kosher food. Crew couldn't locate me on the list, than the were out of kosher food, gave me regular breakfast, which I couldn't eat more than granola. It was pre-ordered, and I called to confirm a week ahead."
Contra: "Didn't happen yet."
Pro: "They fed us well, and the food was surprisingly good. Feather pillows were a nice touch, and great variety of movies to choose from on the long flight."
Pro: "Flight attendants were very helpful."
Contra: "Economy seats were really tight for a long flight. It was very warm and stuffy. Hard to sleep."
Contra: "50 min delay, had to run to next flight to make it..."
Pro: "The flight crew was exceptional in handling a medical emergency on the flight."
Contra: "Lufthansa bumped us from our preassigned seats. We purchased our tickets five months in advance to ensure our family would sit together. When we arrived, they had our family of five sitting in three different rows. Two of our young children had to sit alone, eight rows away from the nearest parent. After telling them we would not board sitting apart like that, they moved us closer together but still separate from two of our children. Highly disappointed."
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "We landed safely and weren't too delayed."
Contra: "Food has not been good."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Good quality: crew, equipment, customer service"
Contra: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."
Pro: "I loved everything."
Pro: "Boarding process was efficient. Staff on the plane were very courteous."
Contra: "Your Economy seats are TOO SMALL! I'm 6-foot-4. It was physically PAINFUL to sit in the seats. My legs kept falling asleep and cramping up because I literally can't fit in your seats. Stop trying to squeeze every bloody dime you can out of a plane and add some more space in the seats. Passengers paying over a $1500 for 12-hour flights deserve to be treated better! That was horrible and bordering abusive!"
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Contra: "Frankfurt Airport--is head and shoulders the worst airport in the World. We will not be flying there again. Some dumbass at the airport thought it smart to remove the push carts. Took us one hour to get from our arrival gate to our new departure gate...horrible. They need to build a new airport. Frankfurt is horrible....we will never fly there again."
Contra: "I started to get hungry between meals."