What an awful experience flying Turkish Airlines from Istanbul to Miami. The crew were rude, unresponsive, and my food was raw and cold. I did not even eat in business class. I will not be flying Turkish Airlines again.
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Pro: "Very bad customer service"
Contra: "Very bad customer service"
Pro: "The boarding, comfort and crew were excellent. Everything is very organized and professional."
Contra: "I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed."
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "No complaints, Turkish airlines is simply one of the best company in Europe."
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Contra: "Everything is exellent"
Contra: "Seats are very comfortable! Very nice flight, crew, entertainment screens are large,"
Pro: "Attractive business class fares. Among the best business class."
Contra: "Don't underestimate the additional hours. The stopover in Istanbul is definitely a negative (crowded, unpractical airport). Next time I will probably stick to European airlines, if the fare difference is reasonable."
Pro: "Reasonable price, new aircraft, friendly flight crew, good food. Good movie selection, on time departure and arrival,"
Pro: "The flight was quite good, with pretty tasty food, plenty of food and drinks, chairs reclined quite a bit, little extra and gifts for kids, slippers, socks, ear plugs."
Contra: "Boarding prices very disorganized. No announcements and a crowd sprig where everyone just pulled at the gate. Very few announcements in general."
Contra: "I can't believe there were no benches to sit at the Ataturk Airport, embarrassing."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "Everything is nice with Turkish airlines"
Contra: "because your flight from Sarajevo to Istanbul was delayed we missed the connection to the SFO flight and had to stay another 24 hours in Turkey + pay $60 for visas......this was a connection that you had scheduled!"
Contra: "This was the worst I have ever experienced. My flight arrived into Istanbul and 45 minutes until the departure I was told it had already left. I later found out something very similar had happened to a man from London, a couple from Boston, three people from Ghana, and many more that were taken advantage of in an attempt to sell tickets for them to go home. Never in my life have I seen such corruption first hand in a business that claims to be professional. I travel with them roughly twice a year so I'm not really a huge spender when it comes to their service, however I have suggested many to use their airlines. Never again will I make this mistake, and never again will I fly with them. I think I would rather spend the few extra hundred dollars than to have to experience that again. Turkish airlines you have lost my service and my respect."
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "Organized and well prepared. No attitude from the flight attendants. Everything went smooth as it should be. We left a bit late and we got on time. Pilots exelled."
Pro: "Food was ok, the crew also was good."
Contra: "Our flight was scheduled for 9am and we started from Sarajevo at 12-12:30, therefore we had to run thrue huge part of the Ataturk Istambul Airport in order not to miss our connection flight to Antalya at 16:10. Air condition in the Airplane was also to strong so we could not regulate it alone."
Contra: "Business class seat was flat but slanted."
Pro: "I have taken the same route earlier past year Atlanta-Istanbul-Sarajevo ,and return Overall best experience best comfort and definitely beat food"
Contra: "Not mich to be unliked honestly Normally there are long wait lines ,not with Turkish"
Pro: "Just excellent, everything up the standards."
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Pro: "First time flying with Turkish. On time, smooth takeoff/landing, top notch food, entertainment, easiest and most comfortable transatlantic flight I've ever been on. Will continue to fly Turkish every time I have the option to"
Contra: "Everything was top notch"
Pro: "The crew in the flight is amazing! Very attentive"
Contra: "The Tel Aviv airport check in is a nightmare!! We were there 3 hours ahead of our flight and the line would not move. Finally made it to the front 20 min before our flight!!! The people in the check in bags did not care if we missed our flight, was very rude and sloooooowwww!!! I have been to many airports and this is by far the worst! I had to run to my gate and ran into another check where they let me pass bc my flight was about to close! Made it 2 minutes before the bus left! Nightmare!!!"
Contra: "The layover was too long."
Pro: "Kind and professional staff, smooth check-in procedures, comfortable flight."
Contra: "I guess this is not related to the TK airlines itself, but once passengers check in and about to board, there is not toilet, so if you need that facility, you have to go out and through the security screening again."
Pro: "Short but comfortable and pleasant flight."
Contra: "Our flight was LAX > Istanbul > Oman The connection in Istanbul was canceled. The transfer desk was very overwhelmed by the volume of customers. After 3 hours of waiting I finally got someone to get us on a flight to Qatar and then to our final destination Oman. That person then left work before printing the tickets and I had to start all over again. It was a very stressful and tiring ordeal and cost us an entire day of our vacation."
Pro: "The best flight ever!"
Pro: "Love this airline!!"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "The food was good, the crew was very professional and friendly."
Contra: "The seats are too crammed and there's barely any room in the economy class."
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pro: "Flight took off on time"
Contra: "The stewardesses could use some additional training on service with a smile"
Contra: "Wasn't able to go due to the coup and I haven't heard back from anyone and have not received a reimbursement. And when I call it takes more than 30 minutes to reach an actual person."
Pro: "Everyone seemed pretty happy to be at work that morning."
Pro: "The food and entertainment were great. The crew was good but..."
Contra: "...I could not feel the air conditioning at all where I was sitting in the back of the plane. I was literally sweating the entire flight. When I asked the flight attendants about it they muttered that they would take care of it and then never did. It was a very uncomfortable flight."
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Contra: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
I’ve contacted kayak several times before my flight from frankfurt to the US. It is ridiculous that Lufthansa sells a flight with a 45 minute layover from a connecting flight, I sent email and calls about my concerns and one person got back to me telling me he will see if he can change my flight and he’ll call me back and said that I should be fine to make it since Lufthansa sells that flight. I never got a call back and had to run through the airport and ask to skip in line at passport check to barley make it to my flight. When I know there was easier connection flights
The flight arrive to Sarajevo late and I was almost loosing the chance to catch my next flight to Dammam.
Pro: "The food was great, and the tinted windows allowed me to sleep!"
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "Flight from Toronto to Ottawa was delayed for more than two hours. We spent two hours sitting on the plane/tarmac. Air Canada sucks."
Pro: "Lufthansa is very good!"
Contra: "Now I will never buy anything from this site.It is very difficult and impossible to do last minute changes.Next time I will buy from the Airline strait."
Contra: "Flight was delayed"
Pro: "The food was excellent."
Contra: "Sitting in the middle. It is always uncomfortable due to the fact that you need to ask the person sitting next to you to get up because you need to use the restroom. Aside from that my overall experience was excellent. The food, entertainment, staff all helpful and friendly."
Pro: "Food excellent. Cabin crew friendly and professional. Also very attentive."
Contra: "Cabin got warm at the end of flight. And because I am usually cold, I can only imagine how warm others felt"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Contra: "I have no flight to connect to."
Pro: "Delicious chicken, Creamed spinach and roasted potatoes on return trip. Great selection of movies"
Contra: "“Pizza” on the return flight."
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "How smoothly everything ran"
Contra: "Drinks served from glasses on a tray. I would have preferred an individual bottle of water."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "I'm more used to travelling on Ryanair routs so it was a most welcome suprise to experience lufthansa. I went out and back with ye and even though there was a small delay going out I made concections easily. Well done to all your team . Thanks. I will definitely use lufthansa whenever can."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "The Lufthansa crew and planesnare always top notch."
Contra: "Long wait time to board, delay of approx 40 min without any update on what was happening. I believe however that is not the fault of Lufthansa crew but rather the SJJ airport staff. I also have one star for entertainment bc there is no option for “not applicable”- this airbus was not equipped with a television or other entertainment options as the flight length is merely an hour."
Pro: "Many bathrooms, crew constantly came around offering juice and water."
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Contra: "Didn't happen yet."
Pro: "On board crew was outstanding"
Contra: "The quality of food was substandard"
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "This was a short haul flight, it didn't have an entertainment system, just plain seats."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "On time. Not too crowded."
Pro: "Check-in was easy, and boarding went quickly. I got the seat of my choice in Economy, and was very comfortable. Food coming from Germany was good, especially the breads! The crew was numerous and very attentive and pleasant. This was my first time flying Luftansa, and I would definitely fly with them again."
Contra: "The biggest complaint I have was that one of the restrooms in my section was out-of-order. That meant a lot of waiting, but everyone was understanding and good about taking turns. The movie selection could have used a bit more mystery type films, but that is my taste. I did watch a few movies I hadn't seen."
Pro: "Everything went well. It was a smooth flight."
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "Everything was great. Thank you"
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "Very friendly crew, clean airplane."
Contra: "Nothing. They did excellent job."
Contra: "Food is looking not fresh and quality is cheep ...."
Pro: "Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines"
Pro: "Professional crew"
Contra: "Depart on time"
Pro: "The crew was good , funy , atentifly and kind."
Contra: "Was ok."
Pro: "Good flight , bad flight delay and luggage."
Contra: "To be on time"
Pro: "Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive."
Pro: "Amazing crew"
Pro: "Entertainment players"
Contra: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."
Pro: "Nothing. I will never put her tickets from From here again."
Contra: "Flight hopelessly delayed leaving Sarajevo. No effort by staff to connect us or hold flights. Missed connection by 15 min. Would not recommend Austrian Airlines. Delays in all parts of this trip - both coming and going"
Pro: "Everything was just right."
Pro: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Contra: "It would be wonderful to have all seats the same as first class for a long distance flight."
Contra: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience."
Pro: "Timely departure and pleasant staff on board"
Contra: "It was cold during the flight,"
Pro: "Good experience, service was good, and attendants were courteous"
Pro: "Nothing at all."
Contra: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Pro: "Service was outstanding!"
Contra: "Flight was late leaving, so I had to run across Frankfurt airport to get my flight to the US. My luggage has still not arrived two days after I get to the US."
Pro: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Contra: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Pro: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Pro: "The flight staff was very attentive, professional, and polite. It seemed like they were always bringing the passengers things like snacks and drinks. We never felt like we needed anything. This was my first time flying to Europe and flying with Swiss. I will definitely choose them again!"
Contra: "I really can’t think of anything I didn’t like!"
Pro: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Contra: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Pro: "Great staff, good meals, snacks, and drinks thru the entire flight."
Contra: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Pro: "I watched three good movies during the flight to London. I enjoyed them."
Contra: "Nothing particular."
Contra: "Flyght was terible"
Contra: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Pro: "On time departure, friendly staff"
Contra: "GET AN AGREEMENT WITH GLOBAL ENTRY"
Contra: "They cancel the flight without letting me know!"
Pro: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Contra: "Not one thong!"
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "On time boarding in Vienna and lending in Chicago."
Contra: "Not enough food for a long flight (only one poor meal was served during the entire flight)."
Contra: "The flight was delayed but due to efforts of the pilot we were on time!"
Contra: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Pro: "I fly this route on Austrian 5 times a year, and I nearly always choose Austrian because it hast the overall best 'package' - a comfortable plane with excellent sleeping seats in business class, the best airline food in the world from Do & Co, the nicest staff that really cares about your well being and the quickest connection between Bangkok and Vienna."
Contra: "The entertainment program is a bit slim, to my taste - but I'm not a big consumer of inflight movies, as I prefer to get more sleep when I fly. When compared to the entertainment program on Singapore Airlines, for example, Austrian's own can't really compete."
Pro: "Great staff, friendly and helpful."
Contra: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Pro: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Contra: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Pro: "Was on partner airline Austrian Air. Very good service."
Contra: "At Vienna gate G31 it was difficult to hear announcements."
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Pro: "On time, smooth takeoff and landing, friendly staff and crew"
Contra: "Everything was fine, even the legroom"
Pro: "Crew friendliness."
Contra: "Comparing with LOTPolish everything wasmore than better"
Pro: "Staff was very kind. I'm not a needy person, but they offered continuous service."
Contra: "This is for Kayak's app- Usually I get a special meal request through the agent, but could not do it on Kayak's app, and Lufthansa and Austrian did not recognize my booking code from the ticket purchase confirmation email to do it on their website directly. Please look into both issues. This is for my whole trip and not the above mentioned destination."
Pro: "in this case, nothing"
Contra: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Pro: "Crew was amazing and helpful when I suddenly needed pain killers for my intense period pain!"
Pro: "Nice people"
Contra: "New plane"
Contra: "Destroyed a piece of luggage and the contents of the bag. Try handling baggage with care so you don’t destroy it and then deny the issue and refuse to reimburse for it"
Pro: "The flight was delayed resulting in a bunch of us being delayed. They reimbursed us for the cost of the flight and accommodations. An American airline would NEVER do that"
Contra: "They failed to tell me when I checked in that my connecting flight seat was not confirmed. They issued a standby pass in Düsseldorf they bumped me from the flight, then lost my luggage. They were very unhelpful"
Pro: "Business class fare sitting in front roll Economy seat. This is my time experience in Business class sitting in Economy seat."
Contra: "No business class is available only Economy class in the flight"
Pro: "Even though it was a small plane, there was plenty of leg room."
Contra: "Only water is served, but it’s a very short flight."
Pro: "We were scheduled for a 5:40pm flight from split to zagreb, but arrived to the airport a little after 3 and were asked if we'd like to board the 4pm flight to the same destination, instead. After we said yes, we had about a 15 minute wait while the attendant rearranged our information, and then we were whisked to the front of the security line, and immediately boarded. They hadn't even told us they'd upgraded us to business class! One of the best flight experiences I've had."
Contra: "They lost our luggage and still haven’t returned it, after 2 days of no communication we found out that they hopefully will return it to us on wed. The 8th and we leave the 10th....."
Pro: "Everything was great."
Contra: "they have requested to pay for the luggage $ 100 extra for a single suite case. it supposed to be included into the airfare as it announced atthe time of sale. Will suspend the tranaction"
Pro: "The price appears low, but does not include baggage fees"
Contra: "Check in was very late. Made making the plane a close call. Supposedly check in should start 2 hours ahead of flight. The baggage drop was not available until 1 hour before the flight. According to the rules baggage must be dropped 1 hour before the flight, but the counter was not open. I asked an employee what the issue was and received no meaningful answer.. I made the effort to prepay the baggage fees. Good thing or we would have missed the flight. Will never fly Croatian again"
Pro: "Dubrovnik airport staff when they knew my problem"
Contra: "Air Croatia’s lack of responsibility Lufthansa lack of communication and the complete ineptness of Lufthansa customer service. “I only have a headset so can transfer you to .... the airport where you ticket is now held” and “I do not have a duty manager and as I said I can not transfer you to the complaint system”"
Contra: "1 hour delay for a 45 mm flight in a small airport. No explanations."
Pro: "Staff was nice."
Contra: "Too expensive for no food/snacks, no entertainment, a turbo prop and delayed flight ! Staff was nice."
Contra: "Flight was late in departure for over 2 hrs! Poor food selection."
Pro: "A few of us got squeezed due to a late departure. The crew was fantastic to rush us through passport check and get us boarded."
Contra: "Food, boarding process"
Pro: "Individual approach from cabin crew to passengers."
Contra: "I continue from Zagreb to Wiena and we should go again through security check :( there was long quene and very precisious guards so i came to gate 5 minutes before boarding ends. Funniest thing on that way - we use same plane as I left 40 minutes ago"
Contra: "plane personell come to plane 5 minutes after expected boarding time so all passengers should wait. I continue from Zagreb to Wiena and we should go again through security check :( there was long quene and very precisious guards so i came to gate 5 minutes before boarding ends."
Pro: "Great flight, super easy. Gave us breakfast which we were not expecting!"
Pro: "The flight was on time. The crew was pleasant."
Contra: "There was nothing I did not like."
Contra: "The staff was extremely slow, inefficient and unhelpful. There was nobody to tell us that our flight was delayed. And the screens too weren't updated. Very bad experience flying with them."
Contra: "Croatia Airlines caused flight delay due to mechanical difficulties didn't provide adequate connection with following Croatia flight. I lost a day of vacation because they didn't want to accommodate customers and gave out false information."
Pro: "Flight was fine, but you're third party agent Voyama and Croatian Air made this a scheduling nightmare! Never again Kyak, I'll book direct!"
Contra: "Scheduling changes and cancellations mid trip! Many hours of vacation list and money for little my distance international calls. I will tell ALL my friends!"
Pro: "The food was great on the plane."
Contra: "There was a loud kid sitting next to me."
Pro: "People were nice."
Contra: "None of the staff had any urgency about boarding the plane considering that we were delayed by the previous flight."
Pro: "I was pleased that the crew was willing to delay the flight so passengers from an incoming flight could get to their destination."
Contra: "Can go worst I hope"
Contra: "Small space per person"
Pro: "Crew was very pleasant and efficient. Wine and beer complimentary. Left on time, landed on time."
Contra: "Boarding process getting on a hot bus and being driven to a remote place on the tarmac not ideal."
Pro: "Efficient and polite crew!"
Pro: "Great snack"
Contra: "Were told we could check in two hours before flight but were locked out of seating till boarding time. We stood for 2 hours while 85 seats were locked up."
Contra: "Having to ride bus to board airplane in Frankfurt."
Pro: "Check in moved quickly"
Contra: "I do not consume wine or food with wine in it. A snack m Croatia airlines is partly wine."
Contra: "The extra time involved at Istanbul and Chicago airports to seperately check in my Kindle."
Pro: "Once up-in-the-air, everything was good."
Contra: "First the delay for boarding, and then after boarding got delayed again due to rush hour on Heathrow. All together, an hour of delay"
Pro: "I very much liked the organization about the flight, notifying me via makl and quick service."
Contra: "Just filling this space for nothing, because I liked everything!"
Pro: "Another short flight. Seemed to go well."
Pro: "The staff handling the problem were on the whole patient and kind. Once we were able to get to a staff to rebook, they tried."
Contra: "There was clearly no plan in place for when a flight is cancelled, how to handle all the passengers' needs quickly and efficiently once the decision was made by the airline to cancel that flight. There was not enough staff when they were needed. There should be emergency staff who can come in for such a problem. Meal vouchers, though spoke of, did not get given out. Even if they were, we could not have used them as we were stuck in a very long and very slowly moving line. Over 3+ hours of waiting, no one from the airline came around to offer even water. They did not try to make sure the the lines stayed a single line - too many people tried to cheat and cut in raising anger, making already frustrated and stressful situation even more so."
Contra: "Again we were given false info and did not go because of the wrong information this company provided."
Pro: "Croatia airlines has special vision on business class !"
Contra: "the aacuracy of flights"
Pro: "The brevity of the flight, the friendliness of the crew and the convenient boarding process."
Pro: "Olives were great, staff was friendly"
Pro: "I had no issues at all with boarding and for an hour flight still received a snack and a choice of beverage!"
Contra: "The bumpy ride but not the airlines fault!"
Pro: "It was quick. Flight attendants were nice."
Contra: "Small plane,seats were very uncomfortable. Bathroom doors wouldn't close right."
The crew was really kind and helpful. Flight was on time and everything went smooth. No complaints.
Contra: "I cannot think of anything to improve except for serving more polish traditional foods."
Pro: "From Toronto to Warsaw we flew with Air Belgium even though we paid a ticket for Polish Airlines and everything was horrible. We waited an hour without any explanation before boarding and another hour and half after boarding. The seats were very uncomfortable and there was no leg room. Flight from Warsaw to Belgrade was a lot better, however 2 out of my 3 luggages were lost. Crew on both flights were lovely."
Pro: "Very good, professional and kind crew. The airline did not submit my request for vegetarian food but one of the crew went out of her way to create an "a la carte" dinner from the first class food."
Contra: "The plane does not have a gate at the Tom Bradley terminal and we had to be bused in. That was too much delay. On top of that, the airline lost one of our luggage. Thank god for insurance!"
Pro: "Crew was helpful - hung my jacket up in the wardrobe so it doesn’t get wrinkled. Boarding and luggage arrival were very quick - good service by LOT."
Pro: "Nothing! Filth, tight space. Terrible, smelly bathrooms."
Contra: "Awful airlines, disorganized and chaotic. Warsaw airport was also awful. Extremely confusing to figure out what was going on. Flight was delayed. Workers were not helpful in figuring things out. One of the worst flights I’ve taken"
Pro: "First flight was delayed and we missed flight to Toronto"
Contra: "Departure on time"
Contra: "Give more informations if there is any problem or schedul"
Pro: "Nice staff"
Contra: "Seats was locked and could not be reclined"
Contra: "The flight got canceled"
Contra: "After purchasing two tickets we had to sit in different places on the plane, one is all the way in the front, other all the way in the back"
Pro: "There was in-flight entertainment. It was the cheapest flight."
Contra: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Contra: "Less people on the plane"
Contra: "keep providing the same great experience!"
Pro: "The crew was disappointing."
Contra: "I had to beg for a blanket, and other basic service."
Pro: "Service.On time.Comfortable seats.Friwndliness of flight attendants."
Contra: "On board WiFi ."
Contra: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Pro: "Funny english"
Contra: "1h 10' delayed bording"
Pro: "On time"
Contra: "Baggage destroyed"
Pro: "Plane was half empty so I had plenty of space"
Contra: "My entertainment screeen froze in first 40 min of flight, the food portions were tiny"
Pro: "Food/drink options"
Contra: "Customer service"
Contra: "Flights were very late, had to take different flights, arriving 5h later and too late for an appointment. Very disappointed."
Contra: "Small air craft"
Contra: "I bought my inlaws tickets with a shorter layover and it was horrible. It took them ‘much longer to get home. There was no plane waiting for them in Budapest and they got re-routed to Vienna. Which then took them to krakow. They had to take off their luggage everytime they got off the plane and they are 80 years old. There were no escalators or elevators. The airlines lost one of their suitcases and promised it the next day and they have not received it yet. Horrible flight."
Contra: "Flight was delayed"
Contra: "arrived one hour late to krakow and my baggage was sent to warsow"
Contra: "Incomfortable chairs"
Pro: "The food was good and the crew very nice. The flight was smooth."
Contra: "The Warsaw-Newark leg took 10 hrs and a half, as opposed to 9 and a half. The Economy seat, although a little better than on other planes, is so small, and I’m average size! The announcements are so difficult to understand."
Contra: "Had to ask if I get some food too, because I was asleep and as I woke up everyone had food just not I. After 10 minutes I asked for some food. Also the personal could have gotten more times around to bring water. I had window seat and didn’t wanted to disturb my neighbors so I didn’t get up to ask for liquid but other passengers I saw getting up and getting their own drinks by the personal."
Contra: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Contra: "I flew with a baby and I wasn't given any basssinet on the flight, and even worse the crew was giving me a hard time about it."
Pro: "Nothing (except the safe landing)"
Contra: "The boarding process was a nightmare. The plane was small and cramped. Business class seats were narrower and more uncomfortable than most coach seats. Crew was pleasant and helpful but this route is just awful. Avoid if at all possible."
Contra: "Terrible old plane, with tv that don't work and are from 50s. Food was really really bad"
Contra: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Contra: "We were late boarding, and then once we were boarded we waited for an hour for a late connecting flight."
Pro: "food prices, all on time"
Pro: "Everything was great"
Contra: "Nothing to complain Everithing was great thank you"
Pro: "Comfortable and no fuss"
Contra: "We boarded about 10 minutes late"
Pro: "THANKS FOR THE PRINCE POLO!"
Pro: "The Dreamliner was a nice aircraft and the entertainment screens were in great condition."
Contra: "Seating was tight as usual on all planes. The seat cushion was worn down and was hard. Crew were not overly friendly but weren't rude either. They won't be winning any customer service awards. They didn't offer drinks as often as United has especially on an international flight. They need to offer water more frequently."
Pro: "Lot of leg room in the emergency exit row. Though they don't let you have bags there."
Contra: "No entertainment! Though it was only a two hour flight."
Contra: "Kayak listing indicated this would be a 737, have wifi, power and in-flight entertainment. Plane was Embrair XR that had a whopping 10 rows of economy despite being a 7-8 hour flight over the Atlantic! No wifi, no power and the "entertainment" was an iPad with 10 obscure movies loaded on it. Seating was so limited, and online checkin so poor was stuck with a middle seat. Only positive on this flight was the friendly crew members. False advertising all around otherwise."
Contra: "WAR -FRA Flight cold air blew in all the time. LOT should use no buses for that flight all the time"