Pro: "Amazing crew and service! They are the best!!"
Contra: "Amazing crew and service! They are the best!!"
Contra: "Better, cleaner seats. Poor movie selection and nott to mention terrible food."
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Contra: "10+ hours flight. No food. No beverage. No snack. No blanket. I travel a lot and never saw a flight without service like this before. At the very minimum, snacks are reasonable. Extremely bad experience. Very disappointed with Lufthansa."
Contra: "Delay of more than two hours caused my booking at the hotel to be cancelled. Not only i lost all my money but have no hotel to stay What is your responsibility on that???"
Contra: "No LH flight details in the E-ticket from Dus. to Bkk. I have to contact Thai Airways for more details. Too short time for transited from Munich to Dus. and I missed flight, luggages didn't arrive with my new flight. Very very very bad experience with this booing by this website and I absolutely not accommodate with this web again."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "Review for Eurowings"
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Speed of boarding and de-planing."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "The Cabin Crew was excellent! Very impressed"
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Clean, modern place. Professional staff."
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "HORRIBLE EXPERIENCE"
Contra: "Dropped us off in random country for two days with no information and missing 3 days of our trip and losing money on the trip we paid for. Limited information given to us once they abandoned us following the “emergency landing” that the pilot was “sick” stuck here over 24 hours and now my new flight is overbooked and my boyfriend has a seat but I DO NOT."
Pro: "Had a row to myself coming and going."
Pro: "Went smoothly and without delays"
Pro: "The plane was new, clean and tight. Seats very narrow, no foot room with carry bag under seat on front. On time depart and arrive. Good movies. BUT, where are my bags. Second day in Geneva without clothes or medicines. SwissPort at GVA isn’t helping. They don’t even know where they are: don’t know if they left EWR"
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Hot and cold drinks offered welcomingly"
Contra: "The cabin needs better climatization (air conditioning). It was unacceptably hot at the very beginning, immediately after boarding the flight"
Contra: "Did not like them charging extra for a seat assignment."
Pro: "Very good service.."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Pro: "Baggage handling, efficiency overall"
Contra: "Small legroom in economy"
Pro: "The seats were comfortable, we all had a bottle of water at our seats, we were immediately served drinks and snacks, the meals were really nice (haven't had this in years). Plane crew were friendly and helpful. Kids loved the entertainment selection - it kept them occupied throughout the flight in spite of their young age (3yrs and 5 yrs)."
Contra: "crew was not friendly"
Contra: "It wasn't Lufthansa"
Contra: "No in-flight entertainment"
Pro: "Great crew, service was excellent"
Pro: "Flight was on time, crew was helpful"
Contra: "Blasting speakers for announcements, should have served a quick drink"
Pro: "Just a normal trip"
Contra: "My male neighbor was hanging in my seat :( No normal milk for my coffee - only cream and I don't like cream"
Contra: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Plane was clean and service was great."
Pro: "Smooth flight. Competent, friendly crew."
Contra: "Nothing. Great flight"
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Both of our connecting flights were delayed thereby causing us to miss our final flight to LA. Now we are back in Munich where we started, waiting for a flight tomorrow."
Contra: "That we were told on the flight from Düsseldorf to Frankfort we would make our connecting and after running from Terminal A to Z, and seeing the plane on the Tarmac, we were told we were too late. And then the service associate at the Frankfort Lufthansa was incredibly rude, unhelpful and inaccurate."
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Pro: "The plane was comparatively clean"
Contra: "Staff need to be a little more genuine with their simles or just don’t give obvious fake ones."
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pro: "Seat ok typical. Non busy flight lots of room"
Contra: "Food was poor"
Contra: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience."
Pro: "Fast flight , friendly staff , ok food"
Contra: "I couldn’t push my seat back and because of that I was awake the whole flight (night flight)"
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Contra: "No place to put my feet. No foot room"
Contra: "The flight had delay more than 45 minutes I lost my bus connection"
Pro: "The stewardess is very polite and accommodating n"
Pro: "Timing flight people working very nice and hospitality"
Pro: "Enough legroom for economy"
Contra: "Basic food - poor in fight entertainment"
Pro: "I had double seat all to myself so that was nice."
Contra: "The flight was delayed by 2hrs because of the strike - very annoying. The food was average for the plane foodn but the desert was excellent"
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Contra: "See previous comments"
Pro: "The outbound flight from Vienna to IAD had much better service. The return flight from IAD to Vienna, the crew didn't come back to refill water or ask to top up drinks. The food choices were more limited. The entertainment system on the flight needs a larger selection."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "Left on time - arrived early"
Contra: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."
Pro: "Comfort was good because I had a whole bench to myself!"
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Contra: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Pro: "In general, I like the on board food of Austrian and especially in regard of Do&Co catering from Vienna Airport. Staff was not to trying this time but service was still okay."
Contra: "The Senator Lounge at Vienna Airport is very poor, food selection is very limited and it is obvious that the focus is on cost saving. Another disadvantage is that the lounge only opens at 5.30am in the morning but first flight already leave Vienna around 6am. Mine was at 7.05am which meant that I just arrived when the lounge opened and I had to wait in a long cue. Boarding was due to the limited space in front of the gate a mess, priority boarding was announced but I was not made sure that priority passengers board first. The seats on board are for business to small and there is not even space to hag up the coat."
Pro: "Our seats 35 A & C were comfortable as they were to the back of the plane where it narrows to two seats per side row. Seemed like extra leg room. Crew was very friendly and helpful. Flight was smooth and uneventful. Good movie choices. Bathroom was clean and nearby. Plane seemed newer Boeing model. The City Airport Transport (CAT) train from the Vienna airport to city center was fantastic. We were able to check our luggage and get boarding passes where we boarded the CAT at the metro station and did not have to wait in line at the airport...wonderful system!"
Contra: "At the gate there was a line formed for a second passport check but it was not clear to passengers that they needed to go through this line. A significant number of us had SSSS on our boarding passes which required us to go through a second, more thorough, TSA security procedure. We had to remove shoes, take electronics including phones from cases, have purse contents gone through by personnel, be screened for residue, etc. Due to this process and the fact that we were not advised to stand in the line, a number of passengers went through the second security check at the last minute which caused our takeoff to be delayed. The pilot made up the time during the flight. I ordered low sodium meal which ended up to be the same food at both meals which was a disappointment - pasta with tomato, eggplant sauce."
Contra: "The flight was delayed and I lost my luggage."
Pro: "The venue was overall ok"
Pro: "Whole process of checking in, security, and boarding was very easy."
Pro: "Great grew, great flight. Thank you!"
Contra: "Comparing with LOTPolish everything wasmore than better"
Pro: "Good service. Enough space for the legs. Drinks before and after the meal ."
Contra: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."
Contra: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Pro: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Contra: "Nothing negative"
Contra: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Pro: "The crew were very nice"
Contra: "Toilets could be cleaned more often"
Contra: "Plane rescheduled, left 55 minutes later than anticipated. I was already preparing for having my luggage lost."
Contra: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"
Pro: "Flight was cancelled. Had to wait in the airport with kids."
Pro: "The crew"
Contra: "The lack of space. It was a good thing it was a short flight"
Contra: "I wish the flight lasted longer than the usual 8 hours, such a great experience!"
Pro: "This is one of the most comfortable flights that I undertook this year - I have done more than 20 flights this year."
Pro: "The crew was really great, seats like in any Airbus (I guess better then Boeing)"
Contra: "Very old movies as entertainment."
Contra: "The food was very poor, the staff hardly offer any liquids through out the flight."
Pro: "Very clean. Also, the crew members were so nice."
Pro: "The aircraft and crew were professional and courteous. The food was ok."
Contra: "1st, neither seat that I selected when checking in were given to me. 2nd both aircraft took off late for no apparent reason. 3rd When waiting to board in Warsaw, I was almost bitten by a large pit pull that a passenger was bringing into the cabin as a comfort animal. When I and several other passengers question the desk at the gate about the bringing a large vicious dog into the plane, we were told they were to busy to deal with us even though they were just standing there doing nothing. I have never seen such rudeness towards passengers as I did at that gate. I will take a ship across the Atlantic before I go through Warclaw again."
Pro: "The Crew"
Contra: "Free food"
Pro: "Everything and everyone from the crew was very professional, food, entertainment, above my expectations."
Contra: "Polish airlines have some problems, but this flight was perfect. Great job."
Contra: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Contra: "Tight seat places. No food unless paid for."
Contra: "2,5 hrs late at departure. Lost valuable time in Warsaw, could have had a few more hours to explore the city"
Pro: "Crew was very welcoming and helpful"
Contra: "Drinks serving could be more frequent. Food serving to have some options. Seats were somewhat not comfortable for tall people as they were lacking head support."
Contra: "Security. I got my wallet stolen from inside my backpack in the overhead bin."
Pro: "the crew was very good, the seat could be a bit bigger in economy class"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."
Pro: "Free Services very good"
Contra: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."
Pro: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Contra: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Pro: "Cabin crew were very nice, boarding was quick and efficient."
Contra: "Plane was extremely cold, the heating only worked after the engines were started."
Contra: "On my former flight I have mistakenly left in the aircraft ( flight 156 to Warsaw) a light blue purse , I have sent 2 inquiries to LOT , with no response"
Pro: "The Dreamliner is new and shiny, and the bulkhead seat I happened to get had a lot of leg room."
Contra: "The in-flight entertainment monitor was not working half the time, apparently because of some faulty wiring in the joint that connects the monitor to the seat. And guess what, when it does not work, the reading light and passenger assistance do not work either. Morale: only get bulkhead seats if you plan to sleep through most of the flight."
Pro: "The airplane is 737 dream liner Bombardier and is well ventilated and operated smoothly. Looks very new. Flight staff are excellent."
Contra: "The layout of the airport is not conducive to walking around before boarding. Could not use the airport lounge as a result."
Contra: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"
Pro: "Everything overall"
Contra: "Nothing in specific"
Contra: "a worst ever trip"
Contra: "Missing Bagage, plane delayed....."
Pro: "Normal in-flight service but nothing special."
Contra: "Small plane."
Pro: "יעעכגידכידכגעגכ ה בעבנידגנ הכ נגכאעקרכב כברנקרכ בקרנרא רא"
Contra: "כגיכגכגע ראמר א מעכרה רא מראמארמ ררא ררע רא 'ע ער ר'ע"
Pro: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Contra: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Pro: "Crew was great."
Contra: "No on-board entertainment."
Pro: "LOT is the best kept secret in airline industry. Friendly staff, on time, great new planes. Keep it up, stay with low prices and fly on!"
Pro: "Good seat that becomes a bed. A little short and narrow for me, but about 5000 orders of magnitude better than the seats in the economy torture chamber."
Pro: "Overall the flight was pleasant - the Bombardier is a great plane - there was enough leg room and space. I had a lovely view of the Tatra mountains. Captain made a couple of announcements and kept us informed of flight time, progress and so on. No complaints at all."
Pro: "Flying with pet and airline could not have been more helpful. The food (dinner) was much better than expected. Wish I had asked for more. The pork, the vegetables salad and dessert had flavor. Flight attendant helped me with back off the plane even."
Pro: "This time I found an ail place"
Pro: "Very good pilots, good flight without any noise or air pockets."
Contra: "The flight back departed in a delay of 40 minutes, we lended very late."
Pro: "From check-in to boarding went as smooth as possible. 5 star service."
Pro: "Good food and service very smooth boarding and the 787 Dreamliner is a great plane. Flying to Japan included a delicious Japanese themed meal"
Contra: "Onboard entertainment system could do with a bit more choice and choice of subtitles for films (if you speak French only, good luck!)"
Pro: "Easy long travel very comfortable"
Pro: "Ground crew did a good job rescheduling and arranging hotel"
Contra: "The flight was cancelled"
Contra: "the flight was 2 hours delay and messed up all the arrangements we have to be picked up also the whole plans needed to be changed and inconvenient for the person supposed to pick us up from airport"
Pro: "they were not very late - within one hour."
Contra: "For three of us we had only one bag to check. They charged us 70 euro for that bag. All their flights were 30-60 minute late."
Contra: "The flight and the food All complete horror"
Pro: "Friendly staff, clean airplane, electrical sockets available."
Contra: "Flight was delayed. No efforts to ensure transit passengers are given priority. Spent hours waiting for the connecting flight."
Pro: "THANKS FOR THE PRINCE POLO!"
Contra: "Boarding started at least half an hour late."
Pro: "I traveled on this airline few years ago, and there was always room for improvement. This trip was a very pleasant surprise. Departures and arrivals were on time, excellent service, good entertainment aboard, and what a great, comfortable airplane (Dreamliner B 787)."
Pro: "Flew from Cracow via Warsaw to Venice. Short flights. Absolutely stunning views (sunny day) of mountains."
Contra: "Ungodly early start from Cracow then 4 hours layover in Warsaw with absolutely nothing to do. UGH. Food and entertainment is nonexistant on LOT European flights. Onetime snack and basic drink service (no apple or orange juices). Oh, and use of propeller airplanes should be forbidden on commercial flights. We are in jet era, aren't we???"
No food or entertainment. Reasonable seats
Daca tot se schimba avionul, ar trebui sa se tina cont si de faptul ca DACA AI PLATIT LOC EXTRASPACE TREBUIE SA BENFICIEZI DE EL! Am avut platit loc extra space care s-a transformat într-un loc normal. De toata jjena!
We couldn´t get the boarding pass on line although we tried many times during the previous 24 hours. They made us to pay a suplement of 30 euros in the airport. We have felt cheated.
Contra: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Contra: "could not be delayed"
Contra: "I missed my flight because my previous flight was delayed 2.5 hrs"
Pro: "To be going home!"
Contra: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Pro: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Contra: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Pro: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Contra: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Pro: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Contra: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pro: "I canceled the flight 6 weeks ago, no refund issued."
Contra: "I canceled the flight 6 weeks ago, no refund issued."
Pro: "Boarding was quick and we arrived on time."
Contra: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Pro: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Contra: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Pro: "What to like? The rudness? The delays? Or the fights on board!!!"
Contra: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Pro: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Contra: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Contra: "flight delayed by more than 1 hour"
Contra: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Pro: "Clean enough"
Contra: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Pro: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Contra: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Pro: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Contra: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Pro: "company gave out free drinks and snacks"
Contra: "They change the fly departing time with 12 hours before I was flying"
Pro: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Contra: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
Contra: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
Pro: "Flight on time . Attentive crew . Good price ."
Contra: "Lack of leg room ."
Pro: "Arrived early to destination"
Contra: "Lack of entertainment also limited drinks"
Pro: "The flight was punctual"
Contra: "I got charged twice for luggage and couldn't get a refund"
Pro: "Leg room and reclining"
Pro: "On time , crew good... no complaints"
Pro: "free breakfast great staff"
Pro: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Contra: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
Pro: "Everything was awesome!!! I am going to buy only from you my next flights."
Contra: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Pro: "I recomand to Everyone to use the airlines!!Very good quality"
Contra: "Nothing , was everything perfect!The stewardesses very nice"
Pro: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Contra: "Space to sit, especially when seated in the middle"
Pro: "Can't say that I liked anything at all."
Contra: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
Pro: "comfy seats and a breakfast thrown in !"
Contra: "not much"
Pro: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Contra: "Seats rather narrow"
Pro: "Good price, comfortable seats, nuce food and candies"
Contra: "No online check-in. 1 hour waiting for nothing."
Pro: "First time flying with them. Strongly recommended!"
Pro: "Seat was very comfortable. Crew was excellent"
Contra: "The warm sandwich with the snack was just OK; rest of food was pretty good"
Contra: "The temperature at altitude was far too warm for my comfort."
Pro: "Boarding and getting off the plane was fast"
Contra: "Our luggage space was occupied with bags from passengers from other rows."
Pro: "It was efficient"
Contra: "More comfortable"
Contra: "The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water."
Pro: "Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean."
Contra: "No food or drink is included in the price, narrow seats."
Pro: "The crew was very attentive and personable during the flight."
Contra: "Our departure was delayed 2 hours because an unaccompanied minor was placed on the wrong flight--UA's fault. That began a domino effect of missed connections. When the landed, We were given little information on how to re-book and had to wait in several long lines. All told, 12 hour delay to Milan"
Pro: "The crew was welcoming and friendly. The choice of movies was awesome."
Contra: "The seat i was in had many stains on it and there was garbage under my seat. Someone needs to clean better... Also, need to look at passengers more closely as at least 2 still had cell phones on at take off"
Pro: "Crew was very friendly!"
Contra: "The plane smelled terrible - almost like one of the toilets had backed up."
Pro: "Very fast check in. No problems"
Pro: "I felt safe on board... the cabin crew members at least got that right. The toilets were clean."
Contra: "Better entertainment system... better food and more courteous cabin crew members....."
Contra: "Flight was cancelled, difficult rebooking."
Pro: "No frills but no dramas either. All efficient and friendly. Helped that there were many empty seats"
Contra: "Nothing except control for entertainment didn’t work"
Pro: "Was on time"
Contra: "The food was horrible junk. I can not imagine, how anybody can dare to offer this somebody to eat. Headphones were extra pay."
Pro: "The plane was almost empty, I had a whole row for myself (albeit with very limited legroom)"
Contra: "Can't comment on food as it isn't provided with the basic fare."
Pro: "On time"
Pro: "On time flight and friendly staff"
Contra: "There was a change of name and the wrong name was changed. I very nearly didn’t get on the flight and had to pay extra fees to fly. I wasn’t aware I was booking with last minute.com, whom I have had issues with before. Worried about the return flights already."
Pro: "Attendants and counter staff all super friendly, seats were comfortable with decent leg room, nice beverage and snack offerings."
Contra: "Nothing of note."
Pro: "The two staff I randomly meet and ask for questions"
Contra: "Stereo type staff unnecessarily and poor customer services from two ladies while I was leaving to exit. I didn’t know I should be escorted by them at that point and they were so rude on . They couldn’t even be nice and understand that I miss my flight."
Pro: "Staff at the airport (ticket counter and check-in) were very polite."
Contra: "The flight ran two hours late. They notified me via an email in German (I don't even speak German, and I made my reservation on the English site, so I would think they would send me notifications in English as well.) I missed my connection in Dusseldorf because of the delay, but was able to rebook for free at the ticket counter and they gave me a €10 voucher for dinner as well."
Pro: "Departure on time, arrival even earlier than scheduled. Great!"
Contra: "The boarding system in Olbia is chaotic. We were "boarded" to be kept in the building like cattle, then got into a bus waiting for about 20 min. before we were driven to the aircraft that was standing about 200 m from a gate where we could have boarded walking over. Very poor organization"
Pro: "Spacious seating for a budget airline."
Contra: "Nothing. All good."
Pro: "For a short flight, the trip was fine. No delays were experienced."
Contra: "The security line at Tegel airport was long. It took over 30 minutes get to the security scanner."
Pro: "Flight was OK"
Contra: "Departure time was not as expected"
Pro: "Very nice plane with the most legroom I’ve ever had"
Contra: "The flight was delayed about an hour"
Contra: "- the staff member who was boarding patients at Glasgow airport (although not on the flight itself) was very rude and impatient. she seemed to be having a bad day - the light was delayed by approximately 45 mins"
Pro: "There was a slight delay, but the flight was easy and comfortable...enjoyable!"
Pro: "Only good thing about flight was it is cheap"
Contra: "Button of my travel bag was broken during transfer of luggage by airlines.no leg space in flight."
Pro: "Efficient and reasonably comfortable."
Contra: "The drinks are absurdly overpriced. And I don't mean the alcoholic ones."
Contra: "Boarding setup was small and a lot of waiting due to multiple flights being boarded at same gate..."
Pro: "Not a good experience"
Contra: "1st delayed over 2'niurs. Missed connection. Next flight cancelled. Finally departed but also late. It was an all day/night ordeal to get from Berlin to Geneva."
Contra: "Plane was delayed, nobody even mentioned it was delayed and said they r sorry"
Contra: "The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again."
Contra: "The flight was delayed over and over and finally cancelled. We had to go out to the ticket counter to rebook. That meant clearing customs and then going back thru security again. A real Hassel!!! I think any other airline would have rebooked people in the terminal!!!"
Contra: "I travelled with my two children and they have given us three completely separate seats. I tried to ask the crew to help but they refused, both ground crew and in flight crew. We have flown with both Wizz Air and Easyjet this summer and those airlines have always assigned us seats together. Lufthansa did also. No idea why it was not possible for Eurowings. Also, crew were completely unhelpful, did not want to lift a finger for us. Luckily, a kind lady switched seats with me so I could sit next to my youngest son. Would definitely think twice about flying Eurowings again..."
Pro: "Nice friendly service at the gate for boarding and onboard"
Contra: "Flight a bit delayed plus we experienced an aborted landing in Düsseldorf"
Pro: "They rebooked me to a new airline to get to my destination."
Contra: "Multiple gate changes then flight was delayed 10mins, 40mins, then for an hour. No attendant ever came to the gate until the last minute. I had to be rebooked on a different airline."
Pro: "Flight attendants were very good"
Contra: "Two hours late. Check in and Gate attendants rude. Unprofessional. No updates on delay"
Pro: "Excellent service. Great food and drinks."
Contra: "Delayed. Our bags didn't make the connection."
Pro: "With this being my first flight to and from Europe from the USA I found the airline, overall, very comfortable and run by a friendly staff. The on flight meals and drinks were delicious and the entertainment selection was much larger than I expected. I hope to use this airline company again in the future."
Contra: "First leg of flight was delayed by fog. OK... it happens, but almost every customer facing employee along the chain gave wrong information and/or had no inclination to help. Spent an hour going from pillar to post at DUS having been told to retrieve bag from incoming carousel. Told several times it wasn't there and would meet us in DRS. Of course it wasn't. Frankly I've had more help from airlines in the least developed parts of the world. Lufthansa Group.... you must be joking."
Pro: "Getting Off the plane."
Contra: "The seats are too too close together, we were so tight in the center 4 seats, both next to me & in front of me & especially when the person in front of me reclined their seat. It was a 8+ hour flight from hell. The flight got off & landed unbelievably hard. Never again"
Contra: "My bags were not transferred, therefore they stayed in dusseldorf. Bad deal!"