Pushed to check in carry on bags when overhead compartments had enough space. Very poor food and staff on Singapore to India flight.
Singapore airlines has resumed after Covid selling premium services but not opened lounges to cater for the demand you cannot get a seat in their lounges and social distancing is non existent. I wouldn't pay for services you don't get so be aware.
Pro: "Best in the world, as always."
Pro: "Singapore Airlines has everything worked out for you before you land. That's a great help. The stewardesses were just phenomenal and endlessly polite. I will definitely use them again."
Contra: "As much as I normally nitpick something, I literally have no criticism at all of Singapore Airlines. Everything they did was a step above everyone else."
Pro: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Contra: "the food is disgusting"
Contra: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Pro: "Very comfortable; excellent service"
Pro: "Crew were great. Flight was not full."
Contra: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Pro: "Arrived on time."
Contra: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Pro: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Contra: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Pro: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Contra: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Pro: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Pro: "Friendly staff Good customer service"
Contra: "There was nothing i dislike"
Pro: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Contra: "The toilets were a little unsanitary."
Contra: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Pro: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Contra: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Pro: "Nice and attentive crew"
Contra: "Seat in the economy class is cramped and although the movie selection is quite ok, but the lack of touchscreen is quite annoying"
Pro: "The trip was uneventful, with the usual excellent service."
Pro: "Movie selection was great. Food was decent. Comfort was expected"
Contra: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Pro: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Contra: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Pro: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Pro: "Great entertainment system for a short haul fl flight"
Contra: "Terrible food"
Contra: "Some staff not courteous which surprised me"
Contra: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
Pro: "Nothing specific"
Contra: "Menu is average but get they need to cater for wide variety of tastes"
Contra: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Pro: "Boarding ok, timely departure. Food very good for plane food."
Contra: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Contra: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Pro: "Great service always"
Pro: "Boarding was good"
Contra: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Pro: "Personal Touch!"
Contra: "No such!"
Pro: "Love the service at Singapore Air. Very attentive and accommodating."
Contra: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Pro: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Contra: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Pro: "Just a generic flight. Had nice movies but nothing special."
Contra: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
Pro: "Crew was very friendly and good service."
Pro: "Hard to find lounge for bclass users"
Pro: "Crew is big on service and being true professionals. Always smiling and being attentive"
Contra: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Pro: "Crew was very pleasant!"
Contra: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Pro: "Consistency of service, efficient"
Contra: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Pro: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
Pro: "I always felt attended to, great customer service, clean and best bang for your buck"
Pro: "Second bag was four foot bronze statue, no problem or extra cost"
Pro: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Contra: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Contra: "cramped seats freezing cold"
Pro: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Contra: "Entertainment interface showing its age."
Contra: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
Food was poor. We got sick
Food services wheelchair comfort Maximum help for other flight I really appreciate your services
Wheel chair arrangements was not unorganized & poorly executed at Doha Airport
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Great crew! Excellent business class suite"
Pro: "I really loved the food and the attendants were super friendly and helpful"
Pro: "Another confirmation of excellent QA service."
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "The crew was unparalleled. Really. Attentive. Friendly."
Contra: "Nothing could have been better beyond the signs at the gate."
Pro: "Friendly crew"
Contra: "No alcohol served"
Pro: "The crew was excellent. The plane was new."
Contra: "There was a limited choice in movies. Boarding and deplaning took a while."
Contra: "Entertainment on the Boeing 777 suffered from access problems"
Pro: "Crew was friendly."
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "The crew were nice and very helpful. Vegeterian meal was great"
Contra: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Pro: "Boarding was smooth; Plane was clean; Flight departed on time;"
Contra: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"
Pro: "The service on our flights was wonderful! Qatar is the best airline that I’ve ever flown on."
Pro: "Great service"
Contra: "Food was average"
Pro: "Food service was good"
Contra: "Flight was delayed leaving LAX and was about an hour late to arrive at Doha. Fortunately, despite the 45 minute window for connection, I managed to get my connecting flight to Islamabad thanks to good support from ground staff in Doha"
Pro: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Contra: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Contra: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."
Pro: "Crew were great and sincere"
Contra: "Qatar gave problems changing flight for emergency purpose and had produced all documents but they wanted further documentation which could not have access because at,a foreign country. Felt they don't care and it was all to do with money which had to pay."
Contra: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Contra: "Seat number was the same but different position from one reserved online"
Pro: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Contra: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Pro: "Qatar personal ground services they did the best they could in a difficult environment such as GVA airport. Cabin Crew FABULOUS Quality of space GOOD Food EXCELLENT Looking forward in flying again with QATAR AIRWAYS Thanks Tony Manias"
Contra: "Although for some technical reasons the flight was considerably delayed, there was no action taken either by Qatar Airways or Geneva airport authorities to make the waiting more confortable!! The passengers of economy class and business class were all stacked in the same space (it looked more of a hangar...) Access to this space was only possible by stairs (No elevator - No escalator !!) No drinks offered, not enough chairs to sit and wait......etc The main blame is to put on Geneva Airport Authorities. This airport is a total mess From the moment one arrives at the airport area (access - parking - ..) till the moment of boarding... It should be boycotted by major and quality companies such as Qatar Airways and many others."
Pro: "On demand entertainment systems seem standard, as I’ve flown Qatar several times and always had it. Friendly staff. And Doha is a great connection airport."
Pro: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
Pro: "The Qatar Airways price."
Contra: "Horrible customer service."
Pro: "Leg space seat near the emergency exist. Courteous staff"
Contra: "Food quality could be better"
Pro: "Great service. Great food. Solid entertainment."
Contra: "But the onboarding was a bit disorganized. The zone method was confusing to non native speakers so everyone was confused. It then become chaotic. Also the 320 product was too different than the 350 flight"
Pro: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Contra: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Contra: "The seats could me more comfortable . The one that flew from Doha to Mumbai was way more comfortable than the one from Houston to Doha ."
Pro: "No flight No refund"
Pro: "Crew was great. Very helpful and caring"
Contra: "Flying in and out of Doha and being marked for yet another deep search was so frustrating"
Pro: "It was just a lovely airplane with a lovely crew. Also, good airplane food."
Pro: "The food and service was great"
Contra: "The bathroom could be cleaner :)"
Pro: "The food and entertainment systems were good. The staff on the plane were pleasant."
Contra: "It was canceled while am at the airport and i rebooked"
Pro: "Enjoyed the personal attention and charming personality of the flight crew!"
Contra: "Can't think of any!"
Pro: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Contra: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Pro: "The friendliness of the crew."
Pro: "Very friendly crew and efficient check-in service. Food was lovely."
Contra: "Multiple problems with onboard entertainment re-setting itself."
Pro: "When I missed my connection in Dohar, I was put up in an excellent hotel with all expenses paid and great food."
Contra: "When I arrived late in Doha because my flight from Heathrow was delayed, it was difficult to find help when I was trying to rush to make it in time for my connecting flight to Haneda."
It was a pleasure to travel with Turkish Airlines. Excellent food, entertainment, and staff, not to mention the little pouches with basic necessities for the flight and the safety bags. It really gives you the feeling that this company cares for the comfort and safety of their clients.
Pro: "The Airplane was good and the crew was very helpful."
Contra: "The route from Bucharest to Istanbul could be shorter and the way from the airplane to the airport could be through the jetway not through the uncomfortable buses."
Pro: "The crew did their best. The company, the policies, the times ... a different story."
Contra: "Stop boarding pets on a transatlantic 11.5 hours long flight - if the owners are nuts (although they swear they love their pets) air companies must be more responsible. The first air company that will refuse to cabin board pets will be my only company to fly for the rest of my life. Sometimes, saying NO is the right answer."
Pro: "friendly staff"
Contra: "encouraging passengers to do more social distancing at gates"
Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Pro: "I like everything about this airline... from the ticket prices, to their membership in Star Alliance, to their awesome customer service."
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Contra: "1 hour delay due to weather"
Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Contra: "Dismal customer service"
Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Pro: "Food was excellent!"
Pro: "the food and service was outstanding as always on Turkish Airlines"
Contra: "The seats were incredibly Uncomfortable, and I was in Business Class. It seemed to be a newer plane. The seat was like sitting on a bench, not in a seat, and the distance between rows was almost non-existant; it was very distressing and disappointing...."
Pro: "Better than all others at this time."
Pro: "Food was excellent. The built in entertainment from movies to games was amazing! It saves you space from having to pack a bunch of electronics."
Contra: "I always enjoy a window seat but the people next to me didn't get up at all! So I was stuck sitting and didn't have a chance to stretch my legs. Not the airlines fault of course. If you put your seat back a little, it just pushes your knees farther forward."
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Pro: "Excellent service and food. Good selection of movies. Great overall experience."
Contra: "Crying baby and squealing toddler."
Contra: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."
Pro: "On-time departure. very polite and friendly staff and we got there fast!"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Contra: "The flight arrived late and Tipton Long to depart."
Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."
Contra: "leaving late"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Pro: "Excellent price, customer service & we enjoyed it. Thank you."
Contra: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."
Contra: "Nothing :D"
Pro: "The food was amazing."
Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Pro: "Food and service very good"
Pro: "The food"
Contra: "That the anytime snacks that was offered was not available for passengers"
Pro: "The service and entertainment!"
Pro: "Brand new aircraft. Onboard wifi and live TV. Good food. This is one of the routes where Turkish feels need to compete."
Contra: "Chaotic boarding procedures in Istanbul airport."
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Contra: "Seat was broken. Did not recline. Boarding was a Zoo"
Pro: "Cabin crew was quite attentive."
Contra: "Boarding at Istanbul airport took a very long time and was not organized. Meal preference was not recorded properly, so there was a scramble to find me a vegetarian meal. Flight was pretty delayed."
Pro: "basically the entertainment was the only positive part of the experience and the mac and cheese was ok"
Contra: "The airline apparently switched us to an earlier flight however we had received NOT A SINGLE email telling us that our flight had been moved. We had continued to receive emails for our original flight which still existed. Have no idea why they would move us in the first place and not tell us. We had to go through the hassle of getting switched back to our earlier flight which took an additional hour of dealing with people. This mimics our experience flying from Dalaman to Istanbul when our flight was canceled and we received no notification. They told us it was too early to receive a notification (we were there 12 hours in advance). However, had we arrived within the suggested window and found out it was canceled we never would have been able to reschedule to a connecting flight that still got us to Madrid in time.When checking our bags, the clerk tried to tell us that a backpack and small purse were too big to count as personal items even though they had been fine on ALL of our previous flights. I pointed out that individuals in other lines had larger backpacks that were being counted and he finally acquiesced but with a lot of attitude. The plane was then an hour late. The sign for boarding continued to tell us it was on time up until 45 minutes AFTER we were supposed to have boarded when it finally updated and said 'delayed'. The crew stood around laughing and providing zero updates as we all worried about whether or not we would make our connecting flights. TERRIBLE EXPERIENCE OVERALL"
Pro: "The service was amazing, always offering food, drinks, and other comforts."
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Slow boarding in Seville, no chance to check-in online🥺
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "Staff were polite"
Contra: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Pro: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Contra: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Contra: "Klm is the best, even on a 40min they served small breakfast."
Pro: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Contra: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "The crew."
Contra: "The time between flights."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "Great crew."
Contra: "Ran out of business class meal. Substituted a Econ class."
Contra: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pro: "Great plane and staff"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Seat comfortable"
Contra: "Flight was delayed and overhead bin space was very small"
Pro: "Crew was nice and friendly"
Contra: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pro: "The crew were really helpful with people who had tight connections because of the delayed flight"
Contra: "I wish they had WiFi"
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "My seat at the window was great and the staff really friendly and courteous!"
Pro: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Contra: "No downsides at all"
Pro: "Crew was nice and efficient"
Contra: "Economy seats don’t recline enough."
Pro: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Contra: "Less legroom, storage space, bad food, few movie options."
Pro: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pro: "Entertainment options."
Contra: "Service was poor, seat did not recline, and the food was terrible."
Contra: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pro: "Gaps between seats are very narrow."
Contra: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pro: "Flight crew very nice"
Contra: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Contra: "Our lougage did not arrive"
Pro: "Everything was clean and well organized."
Contra: "The flight was delayed 1 1/2 hours."
Pro: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contra: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pro: "Arrived early!"
Contra: "Boarding seemed disorganized."
Pro: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Contra: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pro: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Flight crew was fine. Food was good."
Contra: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Pro: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Contra: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pro: "staff was fine"
Contra: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Contra: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pro: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Contra: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Contra: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pro: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Contra: "lack of meal options"
Pro: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Contra: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pro: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Contra: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Pro: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Contra: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Contra: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Contra: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."