Better boarding system than just 4 zones. Within each zone, boarding needs to be done with specific rows at a time.
More Bollywood and Telugu movies, food options
My luggage was left at doha nd flight landed houston. Horrible experince i had this time.
Please refer to comments on previous flight.
Good food, comfortable seating, excellent service throughout. Professional, yet friendly and nice crew. My first experience with Qatar airlines, I would select Qatar for my future travels and recommend the service to my friends. Thank you.
The three people behind us continued kicking our seats and after two attempts to resolve, they got aggressive and loud. Very uncomfortable and frustrating for 15 hours flying.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Add snacks between the males"
Contra: "Thank you"
Pro: "Private cabins in business class"
Contra: "Better control over boarding process"
Pro: "Everything is excellent"
Contra: "All is well"
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Contra: "Plane was too warm and movie selection was the same for all flights. Too many marvel kid movies."
Pro: "Service & information"
Contra: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"
Pro: "Crew . Food . Service was great ."
Contra: "Every things was good ."
Pro: "The crew was nice but never got the menu."
Contra: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Contra: "Improve quality of service and cleanliness."
Pro: "The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence"
Contra: "It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late."
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Contra: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Pro: "Smooth flying regardless of the air wake turbulence, excellent treatment from flight attendants. I felt safe during the flight."
Contra: "Give more time for checking in the luggage, Cancelation my flight with 0% reimbursed on my funds, on boarding time 10 minutes delay was truly unfair."
Pro: "Excellent crew and food."
Contra: "No WiFi."
Contra: "I really didn’t like hke the Internet is free for just one hour. And how I cannot make international calls using the doha’s airport wifi."
Pro: "We carefully taken care . The Hotess were alright"
Contra: "Their food are ok"
Pro: "empty seat next to me!"
Contra: "more cramped than akld to doha"
Pro: "Food was great."
Contra: "Passengers in the back seat kept shaking my seat. I told them to stop, but they kept doing that."
Contra: "I requested a chicken meal and I told the steward that I would wait because he did not have anymore at that moment. He never came back until it was time to pick up trash. I proceeded to tell him I never got the main course, he apologized and told me that there was only an egg entree left. I went ahead and took it, then as a way to apologize he offered to get me a piece of fruit, a banana. I accepted but he never came back with it. It was not a big deal but I did not appreciate being offered something and then no follow up. Next time do not offer something and then not follow through."
Pro: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Contra: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Pro: "very courteous flight crew"
Contra: "baggage took along time to come business class luggage came after economy"
Pro: "Crew was courteous, plane was clean."
Contra: "Food quality was mediocre. Very limited legroom."
Pro: "Great Cabin Crew, the pilot was extremely talented and landed very well at a low speed so as to not wake everyone in Nagpur up."
Contra: "seats are a bit tight"
Pro: "Excellent travel with Qatar Airways"
Contra: "Only thing is security was too tight at Doha Airport"
Contra: "The electronics ban on US-bound flights was handled poorly in Doha, resulting in multiple passes through the security check for many passengers, including two in my party. It left a bad impression that lingered, unfortunately."
Contra: "light breakfast and light snacks for an 8-hour flight? come on!"
Contra: "Seats were not very comfortable for economy class for a journey as long as these ."
Pro: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Contra: "Wheel chair was not available on arrival. Had to wait 45 minutes"
Pro: "I liked everything about the flight and the service was great!"
Pro: "Flight was on time ."
Contra: "The seating was not organized when people needed to bored. It was busy and people where rushing to get in the plane ."
Pro: "Everything was great except Food and service comfort of the plane Cleanliness was superior"
Contra: "One crew member was a pain if you wanted ice you got 3 cubes ask for more he would ignore you. He was rud and nasty. I mentioned to other crew members they say just his way. If that is his way maybe he need find new job."
Contra: "I was Told the flight form Doha back to Houston was over booked so I had to get re-routed through another city. For a $6,600 business class ticket this is very bad form."
Pro: "Excellent customer service, smooth boarding, good food."
Contra: ""Enhanced" screening at Doha airport not only was more invasive but also held up passengers until end of boarding."
Pro: "Movie selection was good."
Contra: "Everything else. Boarding was chaos, Ground crew should show authority while boarding passengers."
Contra: "Unexpected $100 baggage fee for second checked baggage"
Pro: "Best flight crew I've ever had."
Contra: "A free upgrade to first class"
Contra: "Good food, on time and semi comfortable seats"
Pro: "I like how the crew was friendly"
Pro: "Everything was great. The crew was outstanding!"
Pro: "service much better Dennis was excellent and attentive!"
Pro: "I’ve travelled many times with Lufthansa and I always enjoy my trip. The crew are always attentive and caring. I always recommend Lufthansa to all my family and friends, and I will continue to travel with Lufthansa."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Contra: "First flight was delayed too much for me to make a connecting flight to Frankfurt. Had to ask twice to be rebooked. Had to connect through Chicago O'Hare and walk for miles there. Arrived in Germany 3 hours behind schedule."
Contra: "No volume on entertainment system for our row. But the crew were excellent - very professional, courteous and apologetic."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Crew nice. Plenty of food"
Contra: "Boarding was very chaotic. Very long lines and not managed well"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "Getting off the plane in the snow is ridiculous. Lufthansa needs to use the jetways."
Contra: "Can’t tell you anything- missed connection"
Pro: "crew hospitality. timely take off"
Contra: "Prolonged stop over in Frankfurt"
Contra: "Same reason as above."
Pro: "Nice crew, The flight was on time."
Contra: "Food was sub-standard with very limited drink varieties."
Pro: "food was excellent"
Contra: "no 'breakfast' specifically, other snack items were available"
Contra: "They lost my baggage for three days, and it would have been four if I didn’t drive to the distribution center to pick up my bag."
Pro: "The crew was friendly and the flight was comfortable. And the food was very good."
Pro: "The food was delicious."
Contra: "I missed my Lufthansa flight due to being parked away from the Frankfurt airport which caused us to be late, which caused me to be late to my already closely booked connecting flight. That was extremely inconvenient. Lufthansa was amazing at getting me a same day rebooking, but the UA plane I was booked on was a little older. I was already a bit sick with a head cold and the heating element was very dry heat.. it made everyone pretty miserable on the flight. I was a bit disappointed to have to be rescheduled off of Lufthansa."
Pro: "Crew, condition of planes, food all excellent"
Contra: "Connection at Frankfurt bad. Had to be unloaded from plane and put on buses and dumped at terminal. Extra 25 minutes plus customs and ran to make connecting international flight. They have a HUGE opportunity for improvement in the way they move people in Airport."
Pro: "Very good service.."
Pro: "Sweet crew with a lot of patience."
Contra: "The plane was full of immigrants and they left a HUGE MESS everywhere. Half eaten chocolates, wrappers, cups and you name it strewn all over the floor and aisles. It was disgusting to sit through 10.5 hours of. Somehow though, they knew how to watch Baywatch."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Contra: "It wasn't Lufthansa"
Pro: "Free wine; flight was on time; movie and TV shows are good; crew gives out water constantly. I prefer Lufthansa over any other airline."
Contra: "I do not like the big metal boxes that take away your leg room."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Plane was clean and service was great."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Friendly service and good food."
Contra: "Long flight"
Pro: "Great A380 aircraft"
Contra: "The seats were very cramped. A little about my height, I'm 5'2" and had a difficult time with no leg room. I sat by the window which gave me a little more wiggle room but it was not the most comfortable flight. Also a note about being able to get up from the seat to move about. The other person in the row had to get up to allow me in and out and I still had to make sure not to pull on the seat in front of me just trying to get up out of the seat. Thankfully, I only had to get out twice through the whole flight."
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "It was all together a pleasant trip."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Contra: "This was actually operated by United and as usual united service food and quality was way below the norm. Very disappointing."
Pro: "Everything went fine."
Pro: "the ease of booking the trip"
Contra: "The fact that my mother suffered a major medical episode which lead to her being hospitalized for six days in Germany has left me very bitter regarding our flight. I have flown Lufthansa before in the past and AWAYS had a wonderful experience. However, I have NOTHING good to say regarding Lufthansa/KAYAK/Vaymara regarding your missed flight/re-booking policy, nor working with anyone who speaks anything other than broken English at best. If it had been possible my mother and I would have completed the flight from Frankfurt to Houston on 5/15/16; however, my mother's medical condition precluded that from happening. I submitted hospital admission paperwork which I was told that the airline was requesting that I needed to get the forms in English. REALLY???? We were in Germany; the hospital admission and discharge paperwork are in German. Lufthansa is a German - based airline. Nobody speaks or can read German? The hospital did not offer an option of English paperwork and I could pay for translating the paperwork for a price and it would take a couple of weeks.. I had to re-book through another carrier after receiving clearance and a certificate that my mother was medically cleared to fly. The price was ridiculously high but I had no other option since your representative told me it would take 4-6 weeks to reach a decision. Thank you so VERY much for inquiring in to my satisfaction on flight from Frankfurt to Houston Intercontinental on Lufthansa. As you can tell....it was quite the experience."
The flight was fine. Legroom on this airline is not as good as others, but we were saved by the fact the flight was not full and two of us were able to stretch out over three seats. I found some interesting movies to watch. The TV show selection was rather lacking. Food was ok.
Love those Austrian chocolates.
Pentru mine totul a funcționat bine… chiar foarte bine
This was a code share operated by United with a 787. Don't care for the herringbone 2-2-2 seating in business, many other carriers have gone to a 1-2-1 which is better. Food wasn't much better than economy but what really counts is lie flat seats.
Pro: "uncomfortable seats"
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Contra: "Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience."
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Pro: "It was all fine, a bit cramped, but otherwise fine"
Contra: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Pro: "Every thing"
Pro: "Food, in particular the vienna coffee choices were imprewsive."
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pro: "Generally very pleasant flight"
Contra: "No complaints"
Pro: "Flight on time, and luggage was at destination. Crew OK"
Contra: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Pro: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"
Contra: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Pro: "The stewardess is very polite and accommodating n"
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "The rep was able to get me on Air France instead."
Contra: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."
Pro: "easy boarding"
Contra: "bad seating. you previously provided a comfort kit but discontinued it."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "Good service on time arrival"
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Pro: "Good place for the legs"
Contra: "We booked Austrian Airlines to Kosice for 6 to play a concert for 3,000 on Thursday night. 4 of our group arrived from ZRH; 2 from LHR. LHR-VIE was late; we ran and arrived in time catch VIE-KSC before it left, but Austrian Air would not allow us to board, despite that the other part of our travel party was already on the plane and alerted both gate staff and on-board staff we were coming and wee had to play a show that night with Arch Enemy. We had to wait 10 hours in VIE & given €12 for food. AA cited "rotational issues". Shockingly, Austrian Air delayed the 2nd flight by another hour "to wait for someone". We had to cancel the show. Really angry"
Pro: "My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip"
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Pro: "Attention during waiting time and inside cabin"
Pro: "Great grew, great flight. Thank you!"
Pro: "Good movie selection on flight"
Contra: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."
Pro: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
Contra: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."
Pro: "1st class should board last, it just makes mire sense for a lot of reasons. Also 8kg carry limit is rediculous and loosely enforced. We were clearly selected to check our bags. There were others with bags heavier and larger than ours that were permitted to stuff them in their overheads."
Contra: "My luggage was lost again It is the second time in a row that happens"
Pro: "We have children and the crew was very helpful in making it an easy boarding process for all of us."
Contra: "Initially we were jammed into a gate area with all guests and it was absolutely horrible and not safe, especially with our kids."
Pro: "The flight was smooth and the staff was great."
Contra: "Policies on bringing stroller differed between each trip. And they were not polite about it."
Pro: "Flight was cancelled. Had to wait in the airport with kids."
Contra: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."
Pro: "Boarding was on time and the crew were great. The food was quite good too."
Over 3 hours of delay without any assistance from klm
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
They canceled our flights but they flew anyway.
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Contra: "Travelled business class and was ace experience"
Pro: "Friendly crew"
Contra: "Can’t think of anything"
Pro: "Very professional"
Contra: "Lost luggage"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Crew was friendly"
Contra: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pro: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Contra: "Everything was very good."
Pro: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "The crew was amazing and the food was great."
Contra: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Pro: "Crew were great, food, entertainment, seat and everything else was great as well."
Pro: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pro: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Contra: "Boarding could be better"
Pro: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Contra: "Our lougage did not arrive"
Pro: "Very friendly and helpful crew."
Pro: "Staff very pleasant"
Contra: "Evening snack was not the greatest breakfast was pretty food"
Pro: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contra: "Can't think of anything."
Contra: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pro: "The entertainment options were good."
Pro: "The boarding was easy and you didn't have to wait inline for that long"
Contra: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pro: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Contra: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Pro: "Sound was broken on my TV set!"
Contra: "Called stewardess twice to assist. No response!"
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Fabulous trip with friendly, helpful staff"
Pro: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Contra: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Contra: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Contra: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Contra: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Contra: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Pro: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Contra: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pro: "Loads of leg room"
Contra: "Loved everything"
Pro: "Good and plenty of food available."
Contra: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Pro: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Contra: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Pro: "Friendliest economy class service I've ever encountered."
Pro: "Special treat for King's Day Friendly crew"
Contra: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Contra: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Pro: "The service of the crew onboard"
Contra: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
Pro: "Take off and landing"
Contra: "Layover time"
Contra: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Pro: "I loved the different features on the screen and the excellent. Customer service on this flights"
Contra: "The space on the seat."
Pro: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Contra: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Contra: "Entertainment system was not working on all seats"
Pro: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Contra: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Contra: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Contra: "Only a steward that did not help us with luggage when neede..."
Contra: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Pro: "Nothing !! Such a bullshit flight ever !!!"
Contra: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Pro: "Entertainment system failed repeatedly."
Contra: "Entertainment system failed repeatedly."
Pro: "The whole crew is so kind"
Contra: "Delta made my whole first flying experience the best."
Contra: "Boarding clusterf..."
Pro: "Everything was great"
Contra: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Pro: "The crew was pleasant and boarding efficient I lucked out with first class"
Pro: "The crew"
Contra: "Seats! They were too small!"
Contra: "Check in process running smoothly and better announcement of gate change"
Pro: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Pro: "FA kept bumping into my seat waking me up"
Contra: "Return the 777 to 9 across"
Pro: "Staff and services all very good definitely"
Contra: "Everything was brilliant"
Contra: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Contra: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Pro: "Liked the transfer"
Contra: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Pro: "25 min ahead schedule!!!"
Contra: "Cabin space, too narrow rows."
Contra: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Contra: "We were 2h late"
Pro: "Food has improved a lot on business class. Meals are more creative."
Contra: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pro: "Boarding for BUsiness class was fine. Seating was cramped."
Contra: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Contra: "Waited a while before take off."
Pro: "The cabin crew was very good!"
Contra: "The economy premium seats are very uncomfortable"
Pro: "I would like to come on time each trip because I got two late time before with airfrance"
Pro: "Good cabin, but very conjugated :|"
Contra: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Pro: "The crew was Nice onboard But in the AirPort No Good at all.."
Contra: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Pro: "Friendly staff"
Contra: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Pro: "The hostesses were very kind and nice"
Pro: "Efficient on and off Staff polite and helpful"
Pro: "All of the crew were friendly and the flight was on time."
Contra: "No problems"
Contra: "They lost my luggage"
Pro: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Contra: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."
Pro: "It was as expected."
Contra: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."