Baggage charge is nothing short of obscene, especially w/ lack of service provided
Better entertainment options and faster boarding.
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Contra: "Nada, I slept through this leg and the staff let me be."
Pro: "Great attentive crew."
Contra: "Boarding has no groups, seats are small"
Contra: "crew at the gate."
Contra: "horrible dry croissant for breakfast"
Contra: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Pro: "It was an okay flight. Nothing spectacular!"
Contra: "Shorter lay over Better entertainment choices The inflight charging was a joke, did not work in both sectors ."
Pro: "Crew as usual very kind"
Contra: "They put me on stand by because flight was overbooked"
Contra: "Flight was late"
Contra: "The plane was SO hot and stuffy. It was an overnight flight, so they passed out blankets—but it was so hot no one used them. The air was stale, to the point of feeling claustrophobic."
Pro: "On time. Check in was very easy."
Pro: "The crew was polite and we arrived safely."
Contra: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."
Pro: "most of the flight attendants were excellent except one particular one who was basically yelling at passengers. she had a a logo or a badage on her that identifies her as a manager or a crew lead. she had poor manners and need major improvement"
Contra: "the seats are small and very small space in comparison to Lufthansa"
Pro: "Friendly and caring attendants. Smooth flight. Good condition of the aircraft."
Pro: "The food and beverage service in Coach was great as usual ... The new 777 ER 300 was really a nice improvement over the aging Airbus planes previously flown Entertainment systems in coach were top notch with great entertainment choices to view ..."
Contra: "3 4 3 seating results in very narrow isles ... during the longer flights on the 777 the isle seated passengers lean into the isles making going to and from the restrooms in ( coach) a bit of an obstacle course"
Pro: "Seat was ok, crew was friendly"
Contra: "Movie options were limited"
Pro: "Missed this flight because the first one was late"
Pro: "Missed this flight because the first one was late"
Pro: "All of the flight crew was personable and ready to accommodate any need we might have. Before we could ever get hungry, the staff was coming down the aisle with another serving of pretty good food!"
Contra: "We did have to wait on the plane for an hour after boarding, but I believe that was mostly due to wind."
Pro: "The head fligh attendant was very nice and welcoming and informative she personally took care of our carry on to put in the check in..."
Contra: "I was not able to buy from the duty free discounted offers on the plane. The discounted shopping panflet was not on my LA/Zurich flight.... so I didn't see it and did not buy then.... And on my second part of the trip Zurich/Nice they refused to sell me to me from the Duty Free because they didn't have time..... :( The dark hair flight attendant in the back of that plane was not informative or nice....I had to talk to the head flight attendant in the front of the plane, she was more professional! Other than that everything was good!"
Pro: "I love Swiss Airlines, would definitely book with them in the future"
Contra: "Roughest flight ever, many people got sick, too much turbulence to fly"
Contra: "It was very late, with us on it."
Pro: "Comfortable flight. The crew was very nice and amenities were fine."
Contra: "My luggage was lost. I had to wait in line forever to file a report. Luckily it was sent to my hotel later that evening."
Contra: "If I were a small person I would have been almost comfortable the seats were so narrow with no leg room so that trying to find a place for myself was laughable, unfortunately not the funny laughable. There is not a chance that I will ever again book an international flight on Swiss. I hope you share this with the airline."
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pro: "Service was great with staff being very professional Flights were on time and entertainment selections were good."
Pro: "Service, entertainment and food are top notch!"
Contra: "Penalising passengers who travel on board with only a smaller bag by making them put this under their seat in front in front of them whilst others are bringing on two huge bags"
Contra: "Skopje airport personnel was very bad service ticket counter worst ever"
Pro: "I thought Swiss did a nice job. The people were kind and the service was excellent. The meals were great. I never wanted for anything. The entertainment was also very nice."
Pro: "Got bumped to business class."
Contra: "What's not to like about that?"
Pro: "The food provided and the service was excellent."
Contra: "The space between the seats are super small and uncomfortable. For a long flight you can barely sleep and your legs hurt after a while."
Contra: "Everything was very good except the TV screen on my wife's seat malfunctioned after the first movie watched. The crew "tried" to fix it but nothing happened, not blaming them specifically but I don't think they were to concerned about one customer with no entertainment. After a long while it started working again. It was a long flight to not have entertainment the whole duration of the flight. Besides this little problem it was a very good flight. Crew very professional and nice."
Pro: "Relaxing, good entertainment."
Contra: "Paid for upgrade seat and did not get the seat. Flight crew polite and professional."
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Pro: "Very impressed with snack: good tasting quiche with biodegradable packaging and no plastic utensils. Thanks for being so green! On time flight."
Pro: "The crew on board was kind and polite when they had to deliver bad news"
Contra: "2 hour delay due to a morning delay at Barcelona, although that seemed odd. The delay was known early that morning. Flight from Barcelona to Zurich doesn't take long. Seems they could have rerouted, or at least sent an email or some notification. Also, the boarding staff at Zurich is rude and random about whom they let onboard with larger luggage or not. They held some people but not others. Middle seats have metal polls, making legroom awkward."
Contra: "You charge the ticket and my reservation wasn't there!!"
Pro: "Crew were perfect food was fine"
Contra: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."
Contra: "I had a lot damaged luggage!"
Pro: "The crew was very friendly, everything was on time and extremely efficient. I don't have kids but I did notice how great the flight attendants were with the kids around me. Great job! Already recommended SWISS to friends and family"
Pro: "I was offered several snacks throughout the flight, which helped to pass the time and gave me the opportunity to drink water, which helps a lot."
Contra: "Seats were very tight in the cabin. I don't know of an airline that does not jam seats into coach, so this is expected."
Pro: "Crew fine"
Contra: "The service was terrible.. I asked fora napkin and the stewardess got mad at me. Dinner wasn't good and the breakfast was horrible. Everything cramped in a little box. One cup of coffee with one sugar and one cream. Seats were very tight,no room to move. I have always used Swiss but this was such a bad experience, I will reconsider for next time. I think I paid too much Money for what I got! Heidi M Krakoski"
Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
Contra: "Flight was cancelled"
Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"
Pro: "The most amazing service, good food and great steward"
Pro: "In general, everything was ok aboard the plane."
Contra: "The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it."
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Pro: "Large entertainment variety"
Contra: "Comfort less than desirable. Not enough sitting space. Also my luggage was left behind in Munich."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Contra: "There is too little leg room; knees hitting seat in front of me."
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "cleanliness, timely arrival and departure"
Contra: "poor service - surly crew bad food - havent been served worst food uncomfortable seats bad entertainment, sound distortions, small screens, limited selections and to top it all is the FRANKFURT AIRPORT - one of the worst transit points which makes you walk for miles and miles."
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Very good service.."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Pro: "Clean plane, decent entertainment options"
Contra: "food was way below the usual Lufthansa standard had a 1.5 hour delay although it wasn't the Lufthansa fault"
Contra: "It wasn't Lufthansa"
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pro: "Plane was clean and service was great."
Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "The plane was clean. Some of the attendants were very kind and helpful about our situation (the plane left 35 minutes late from Athens and we were in danger of missing our next flight to the US). Food was pretty good. Small portions as usual."
Contra: "Pretty big delay before departure, ended up in very stressful conditions for the rest of the trip. It became pretty obvious that we were cutting very close to the boarding time for our next flight (arrival scheduled for 4:05 pm and our flight to Chicago barding on 4:20 pm). One of the flight attendants kindly offered us to move up to the front seats of the plane on the last 15 minutes of the flight (with our luggage) so that we can exit as soon as possible. We moved (per his suggestions) and we were treated rudely by the young lady attendant of the Business Class. We explained that we moved after the suggestion of their other flying attendant. She called her supervisor on us, who in return, rudely, arrogantly and loudly started to berate us on how we "dared" to move ourselves to the Business class. After explaining the whole story again and showing her the tickets, she allowed us to stay to those seats for the last 10 minutes of the flight. We asked if an airport cart could be called to transfer us to the next gate, and they said no. We asked for information on the gate for Chicago and they did not provide one. Unfortunately, the plane landed very far from the gates. We had to enter the airport bus, which traveled for about 15 minutes before we got on a gate. There, we faced about 35 minutes of passport procedures and waiting lines. At that point, 5 minutes before our plane for Chicago was supposed to take off, we asked the passport pre-check officer what we should do (we assumed we would be missing the plane at that point) and he told us very rudely "When you REALLY miss your plane, then come back and ask me"!!!!!!!!! Then we passed through passport check and we were told to run to our gate (which by that time was no longer showing on the computer screen, and we knew about the changed number, ONLY because KAYAK sent the update to us-THANK YOU!!!). We ran for about 12 minutes. We arrived at our gate late by about 25 minutes after our flight was supposed to leave. There we were asked why we were running and when we told the guy who screened our boarding passes he responded "Well, running is good for your health..."!!!!! At that point I would have liked to give him a piece of my mind...We were told by the same guy that due to airport security issues, Frankfurt airport had so many delays in the last couple of weeks that planes know to wait for the late passengers. Couldn't someone have told us that before? We have NEVER been treated so poorly by an airline and we will NOT fly with them again. The LUFTHANSA customer service was terrible. We have not encountered such arrogance and lack of information for many years...Shame on them! AND we were not the only Americans running. There were families with little children and older people, etc etc, just because the Lufthansa attendants and ground crew did not feel like giving us the information we needed!!!"
Pro: "Everything went fine."
Contra: "I started to get hungry between meals."
Pro: "I am very please, and will use Lufthanza always!"
Contra: "All was great"
Contra: "Second baggage charges"
They cancelled our tickets after missing the Porto to Lisbon leg. We had car troubles and called emailed and messaged. We were boarding after customs, Covid testing and baggage. We spent 6 hours at the airport just to have to buy full fare replacement tickets.
Ckin and bording were great! Top team in Porto.
Pro: "Fairly new plane with clean/comfortable seats"
Contra: "Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat"
Pro: "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Contra: "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"
Contra: "Real time information about departure and gate info for delayed flight would have been helpful"
Pro: "The crew was very friendly and helpful."
Contra: "The seats were very uncomfortable and the light snack provided terrible. No entertainment at all. The A319 is a horrible airplane: rather uncomfortable!"
Pro: "everything from the boarding and check-in process to in flight comfort."
Pro: "Great crew and good seat with enough space."
Contra: "Overall is fine !!!"
Pro: "We were lucky that the flight was not full, more space and comfort. Our special meals ordered in advance were provided how ever a little limited Flight was generally smooth and we arrived earlier than scheduled even though we have left later than scheduled. Great service. New, Clean and comfortable aircraft The process while in transit at Lomé was fast and simple."
Contra: "The fasten seatbelt was constantantly on (not only while in turbulence) Though we had two full rows available for us, the seat handles could not be lifted; hence the full row could not be utilized... No entertainment at all. This can be advised ahead for you to come with adequate tablet."
Pro: "Nothing to like. Rude staff."
Contra: "Food was terrible especially breakfast"
Pro: "Food was good, many options with entertainment"
Contra: "The person making announcements mumbled and spoke too softly for someone who's announcing things on a flight. We couldn't understand half of everything being said. Also both flights departed late even though TAP reported them as "on time." We sat at the gate for almost an hour before departing with announcements at that time solely in a Portuguese - on a flight going to New York."
Pro: "Nice paid business class upgrade"
Contra: "Seat 1F gets hit quite often during service"
Pro: "The drinks were available."
Contra: "The drinks were expensive."
Pro: "Entertainment and seat space were great."
Contra: "They somehow managed to lose the entire flights luggage"
Pro: "Excelent fly! No deley! Excelent crew! Good food!"
Contra: "Slow delivery of bags in Lisbon"
Contra: "Lost luggage. Late arrival. Had to run."
Pro: "There was nothing to like about this flight!"
Contra: "The seats were the most uncomfortable I have ever experienced. There was no leg room. My knees were in the back of the seat in front of me abd I could not move. Unless you are way below average height, don’t take this airline."
Pro: "No issues or service challenges I could think of. Friendly. Helpful."
Contra: "Seats were a bit hard and not a lot of legroom. But. Not unexpected for the section/price. Shorter flight made this bearable. Interior looked dated. Though, it is an A319."
Pro: "There wasn't anything special to like compares to other good airlines. I would say crews attitudes and foods were alright."
Contra: "Doesn't have a USB cable to charge the phone and there were no perfume or toothbrush for the long journey. Also no apple juice."
Contra: "everything is ok but food is bad. better give to passenger fruit or bisquit, wafers"
Pro: "I love flying TAP because I love having extended layovers in Lisbon. Lisbon itself, including the airport, is easy to navigate. The food is great and the culture and architecture is gorgeous. For shorter trips TAP doesn't have as many amenities as other airlines, but on this trip the typical video screens with movies, music, etc. was available."
Contra: "In this particular flight there was a male airline attendant who was fabulous and who could speak many languages, including German. I noticed the other airline attendants seemed to be giving him a really hard time and weren't friendly at all. In fact, I rang a bell to ask for attendant help at one point and no one came to help. I was just a seat back from the area where the helpful airline attendant was available. I think that overall TAP flight staff could be a bit more open to being friendly. However, on the ground in Lisbon I've found the staff to be amazingly helpful."
Contra: "The flight attendants didn't come around with anything to drink, except with meals. All international flights I have been on offer multiple drinks through the flight. They charged $80 for a suitcase. This was not a discounted ticket."
Contra: "Boarding was refused at gate due to late arrival of previous flight which was also a TAP flight. No assistance to delay following flight or accelerate our deplaning even though the next identical flight was three days later."
Contra: "When I booked the ticker online I was informed that I can take up to 23kg luggage, but when I checked in, I had to pay over $120 per person for luggage...I was very disappointed with th ideas treatment"
Pro: "I have traveled with Air Portugal numerous time. Here is a little country very proud of having its own airline company and they do great. The value is great."
Pro: "Good pilot and flight attendants"
Contra: "Delay caused my group of 12 to miss transfer to hotel so we are tired and hungry"
Pro: "The Magnum ice cream was a great touch."
Contra: "We thought that $35 per bag is a bit too much when other airlines are $25."
Contra: "Wouldn't let people approach the desk to ask questions before boarding. Crew very un pleasant and forceful throughout the trip. Would not look forward to flying with TAP again."
Pro: "The flight was quick, boarding was easy and efficient."
Contra: "Flight attendants can be a bit nicer."
Contra: "Your change and return policy is a ripoff."
Pro: "The punctuality"
Contra: "The airplane was small for a 8-9 hours trip, the seat were super small, I'm not a big person and I was very uncomfortable in them, the crew wasn't very nice, the food was a mess the girl next to me was a vegan and they give her a cheese sandwich, entertainment didn't work well there were only 4 channels, comparing to AirEuropa very mediocre and awfull airplane, really I'm from Venezuela and even there the airplanes are better, not worthy the 600$ one way ticket I got."
Pro: "Very comfortable flight."
Pro: "Friendly crew. Good info on delay"
Contra: "No offer of coffee in businesss when woke up. Still 35-40 before landing"
Pro: "No delays"
Contra: "The sit are very uncomfortable, no leg room. The audio was not working, no entertainment. The flight attendant gave us a card to call customer service, to provide for improvement on these flight."
Contra: "The lady changed my 11H seat for another seat (29B) when I claim that this is not fear , a man said to me that if I insist in this matter he will not let me in Or flight , for me this was an abuse"
Pro: "Comfortable seats, no extra charge for blanket and pillow, gluten-free meal was quite good, provided water throughout the long flight, in-flight entertainment offered fairly recent movies, cabin crew were respectful."
Contra: "Overbooked the flight by 20 people and split up our group of 4 traveling together. They gave 3 of us tickets and then told my dad who is the least experience traveler that he doesn't have a seat because he didn't check in online even though we were at the airport 2 hours ahead to check in. Paying $1000 for a ticket and then being told you don't have a seat is absolutely unprofessional and rediculous. We were traveling home from europe and had 2 other connections we had to make. After 3 hours they were able to transfer us all to another flight back to the states and then lost my dad's luggage. Horrible experience! Will not travel TAP again!"
Contra: "We had to pay for a check in luggage fee. Then flight was delayed for about an hour. The gate number change so we had to keep on checking to see what gate it was to be. They keeping on changing the delayed time so it end up being nearly two hours before we got on the plane. I was very disappointed that we didn't get where we needed to be on time. Our hour and 45 minute flight end up just wasting time waiting for the plane. They could of at least refund our check in bag fee for the inconvenient."
Pro: "Staff couldn't have been more courteous."
Contra: "Little confusing at the gate but mainly due to poor PA system not the staff. Happens a lot at airports in my experience"
Pro: "decent selection of movies and the tablet was nice to watch them on"
Contra: "Despite booking a vegetarian meal none was available."
Pro: "Clean planes. Reasonably comfortable seats."
Contra: "Boarding process with passport control in Lisbon seemed redundant. The transfer concourse doesn't allow access to VIP lounges."
Pro: "great staff and great plan. Comfortable and roomier than most"
Pro: "Crew were very friendly, planes are in good condition, meals were served, luggage arrived safely, flights were on time."
Contra: "I was put on standby for both legs due to the flights being overbooked. No entertainment provided. Poor communication from ground staff"
Pro: "Latency is a big problem with TAP. Had two flights and bothe were late with very unpleasant Result for me, missed next flight."
Contra: "baggage policy was different from the site of TAP!"
do not use Ryanair, delays of more than one hour
They did not Tool uș to TLV as We hâd to do Corona test
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "Being on time + quiet fellow passengers"
Pro: "Very bad"
Contra: "Very bad"
Pro: "No issues - everything went smoothly"
Contra: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."
Contra: "Pointless paying for priority boarding as staff just let both lanes board at the same time"
Pro: "Good pilot"
Pro: "It is the worst airline on Earth. They barred me from flight, removed my name from the system so that I can't board because they say that I can't travel with EU residence card with which I travelled to all Schengen countries with other airlines. They lied to me and didn't return my money too."
Contra: "They must obey EU laws!"
Pro: "There was no legroom, the sandwiches is missing (not available at all)"
Contra: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."
Pro: "The crew was very good."
Contra: "The advertising is not good; in fact ,the conditions are of a low cost but the prices are of luxury."
Contra: "Niente.....organizzazione pessima il crew,unica spiegazione e che una giornata troppo affollata!!!! Pessina orgazione...neanche aqua oferta...tutto sulla nostra sofferenza."
Contra: "Delays and missed bus"
Contra: "We had to wait ages for our baggage. So effectively the flight was very late. This won't show in statistics as it la ded on time. Potentially serious for travellers. Thank you."
Pro: "On time flight and decent boarding process (not too much fuss over baggage size and weight)."
Contra: "Seating policy - it’s ridiculous to charge passengers to be seated together, even if they’re flying on the same booking. It only leads to on-board seating “trades” and negotiations to get people to agree to swap seats. Embarrassing!"
Contra: "Entertainment and seats"
Contra: "Comfort and food"
Pro: "Inexpensive, quick flight."
Contra: "Too much waiting. The process was to just herd you to the next corral for more waiting. Boarding process was much longer than need be. They charge for EVERYTHING! My husband and I were sitting separately, but the boarding pass only came to me electronically. For whatever reason, the forwarded email, or screenshot would not go through to him. We asked if they could print us one, they wanted €20. Seriously? However, I saw the gate lady print for several others with no charge.....hmmmm."
Pro: "They denied the me boarding,I want my money back"
Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Pro: "Classic low budget airline : No food or entertainment (hence the 1 star) but everthing else was good."
Pro: "On time"
Contra: "Filthy seats and pull down trays and chaos boarding as people being asked to change seats"
Pro: "Friendly crew."
Contra: "Hour late departure , which is a frequent event... perhaps due to summer weather. Putting a two year old sitting alone, away from parents and insisting parents should make arrangements with other passengers. Standing outside the plane another fifteen minutes."
Pro: "They were professional and efficient"
Contra: "It was required to check in prior to arrival to airport to avoid a fee. I did not have internet access still I arrived. I had to pay 55 euro for a simple check in. Not fair to folks who do not use data for internet nor WiFi. A email could be sent 72 hours but that does not mean people check all emails or they even have access to the web. It’s not a fair or smart business move, I will not book with them again."
Pro: "That i made it through all this"
Contra: "People cut in the line, seats are almost wooden."
Pro: "You get what you pay for, it's a budget airline everything designed tfor you to pay extra"
Contra: "As above"
Pro: "Late by 90mins In addition waited 30min for stairway to get off plane"
Contra: "Poor communication"
Pro: "Friendly crew"
Pro: "The Price of the flight that was all."
Contra: "Very unorganized no idea about time scheduling boarding right up until take off and then spent nearly a further hour trying to get off of the run way. No reason given just blamed ground staff at the airport no apology felt very unprofessional. Should of made me effort explaining why we were delayed had to cancel plans as we were nearly an hour later than taking off was planned."
Pro: "best food and drinks best clubs"
Pro: "on time quick boarding from both ends of the plane friendly staff"
Contra: "The airline made us go to the gate where there was no seating, though they knew the flight was an hour late, so we stood for an hour, before being told we had to check carry on bags in the hold, carrying computers,valuables, batteries, and drinks in our hands (not possible). Card payment on board was disabled. Payment in the currency of the departing country was impossible."
Contra: "I booked, thinking it was in military time, then realized a couple hours later and tried to cancel or at least rebook. They wouldnt cancel and wanted to charge me almost the whole ticket to rebook and would only give me 24hrs to do so. Most airlines give 4-24hrs to change or cancel, allowi f for human errors. I don't advise booking with Ryan Air."
Contra: "Very hard landing."
Contra: "There no ac worst flight"
Pro: "It got me home."
Contra: "Firstly, there were no sandwiches (hot or cold) available on a late afternoon flight, so the remaining food options were poor. Secondly, my £7 Gin and Tonic that I'd hardly touched slid right off the frankly useless trays and into my lap. The flight attendant literally threw me a few paper towels to help. I spent the remaining three hours of the flight soaking wet."
Pro: "It was cheaper than others."
Contra: "They make you measure your bag about three different times and charge a lot to check. They also do not post this anywhere but the airport. THEY WILL NOT TRANSFER YOUR BAGS FROM ONE FLIGHT TO THE NEXT. You have to go out, collect the bags at baggage claim and repay for your bag to check it onto your next flight. They call this "point to point" I call it an annoying scam for more $$. They also don't let you sit down in the waiting area without measuring your carry on bags. So my husband went out to get the checked luggage and then recheck it, I took his carry on luggage so it would be easier for him to go through security. Ryan air would not allow me to sit down until he came back."
Pro: "The plane itself was good. It left on time."
Contra: "Stood in a long line only to be told that we had to go to a different line. Not marked. Told to print boarding passes which is something a traveler cannot easily do. Not able to do that before leaving the United States."
Contra: "took forever, endless queues, confusion, more queues. Plane looked dumb inside. Constant up-charges. The whole experience felt bush-league and classless."
Contra: "You charged me an extra 150 Euro because I did not receive your e mail and could not register on line my flight. I complained at Airport in Greece and no one would assist me. I am writing the NY Times and Washington Post about your strategy to take extra $ from first time flyers of your airline. Shamfull !!!! Harris R Ghersin Professor International Business The Lubin School of Business NYC."
Contra: "We walked outside it was extremely cold"
Pro: "On time it's the most important point."
Contra: "It is low cost, don't expect anything special."
Pro: "I can't think of any."
Contra: "Rude gate staff at Otopeni Airport insisting I place my hand luggage in the hold until I informed them I had priority seats. The whole concept of priority boarding goes out the window as boarding was via a bus"
Pro: "It's affordable and Ryanair offer a lot of routes, so really when you're planning a complicated trip, they're a good option at times."
Contra: "Their check-in systems are really brutal. We were flying with a 20 month old and had overweight bags. We were happy to pay for them but we had to go find an attendant to take our payment because their automated system doesn't do that. I know they're saving money on staffing but I had to seriously consider if it was worth saving a few hundred dollars to go through some pretty epic frustration."
Pro: "Everything seemed very efficient and was run with no time wasted."
Pro: "I hated everything"
Contra: "I will never fly with Ryanair again. They ripped off all my money. If I would have booked 2 tickets with British airways would have been much better and cheaper."