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Pro: "The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way."

Pro: "Fabulous Stuart’s."
Contra: "1h of delay .... is inadmissible for the price what we are paying for the tickets..."

Contra: "Flight late more than 3-4 hours on Frankfurt. So upset. I will never and ever try with Frankfurt again. I bought shortest way ticket to pay more money but unfortunately flight late about 3-4 hours. Money trap. I would love to have another free flight or I will post the tickets on facebook, Twitter and etc... To make a terrible flight reputation."

Pro: "Crew was great"
Contra: "N/A"

Contra: "I don't know why all airlines don't have a more orderly system for boarding by zones (like Delta). Lufthansa and Swiss both just have a mob of people blocking the boarding area and hindering people who shoud actually be boarding to get through."

Pro: "Crew"
Contra: "All great"

Pro: "Flight was delayed from LAX. No accommodation offered"
Contra: "Accommodation. They were kinda rude about the whole experience"

Pro: "Air hostesses was rude in flight from India. I have notice lots of passengers couldn’t speak English and they probably thinks everyone is like that."
Contra: "Tell Air Hostess to be polite if any one asking for something it’s part of their job"

Pro: "Above expectation"

Pro: "We lost our bags"
Contra: "Our barges were damaged"

Pro: "Excellent crew"
Contra: "Toilet"

Pro: "We left DFW in extremely hot weather. The ground crew managed the boarding to keep everyone out of the hot tunnel entry as long as possible. Even through there was a delay in boarding already, the crew kept us well informed. The cabin crew was very pleasant and accommodating. Smooth flight and still made it to our connecting flight on time."
Contra: "Leg room in coach is really cramped but that is all airlines unfortunately."

Pro: "The free entertainment sections were good with recent movies. The planes were on schedule and I made all my connections which was great"
Contra: "The plane was older 747-400 but that is no excuse for the layers of dirt or dust on the air vents and ceilings. I actually took a photos and will be forwarding to Lufthansa. The couple in front of us actually took a wet wipe and wiped down there area and ceiling. Also the boarding process was a mess we actually were taken by bus to the aircraft that was at the freight depot and had to climb stairs to get on the 747. I’m not sure how they handle the passengers with mobility issues. First time flying with a European airline and I was told the service was better not on this flight."

Pro: "Wider economy seats"
Contra: "Metal box impedied foot space for 15 hours and monitor froze several times during flight"

Contra: "Flight was delayed. There was not enough space for my carry-on luggage so they had to take it in the front."

Pro: "Flight on time, good service, helpful staff. The plane wasn't too full and they invited us to find a better seat if we wished. There was a pretty long stretch of bad turbulence and the pilot talked to us to let us know what's going on and reassure us, which, as someone who freaks out in these situations, I really appreciate. There were a few good movies to choose from."

Contra: "It was delayed an LH didn't allow enough to allow me to catch my connecting flight"

Pro: "Fast boarding."
Contra: "The usual flight discomfort, but the seat in front of me was broke. The person in it struggled to stay out of my lap, which I appreciated. The connecting flight had a non-functional screen and the reading light broke and flew across the cabin."

Contra: "flight was 35min late - causing me to rush to make the connecting flight at MUC"

Pro: "cabin crew were all very nice!"

Pro: "It’s amazing. Fast and comfortable."

Pro: "Everything is good"
Contra: "Food use to be better"

Pro: "Nothing."
Contra: "Flight was cancelled with a very poorly set up e-mail. No alternative suggestions, no phone number where to call, nothing. Very unhelpful. When calling a phone number finally found on the internet there was a 40 min waiting loop, only to then have a very bored and annoyed sounding call attended who finally was able to rebook the flight. Overall very poor service, at the very least there should have been a guideline of what steps to take now in the cancelling of the flight E-mail and where to call."

Contra: "Hickups in entertainment screens. Seats seem te be smaller again Rows without windows"

Pro: "Nice and polite crew, quick and efficient service."
Contra: "Only one earbud of the headphones can be used, hence the sound was a bit off."

Contra: "Staff was rude"

Pro: "Boarding is efficient. Flight very smooth."
Contra: "great crew"

Pro: "When it comes to traveling economy (prob 1st class too) , Lufthansa is the best . I have not been on a better airline thus far , and I feel like I've tried most of them. They are great for all flights , but especially long flights. The only airline where flying 12 hrs isn't a horrible experience ! I've used them more than once , and they are always great! Keep up the good work ."

Pro: "No entertailment because of the short flight, but free beer or wine was nice and a sandwich!"

Pro: "crew very helpful and accommodating. served two meals and complimentary beverages including beer, wine, spirits"
Contra: "movie selection limited"

Pro: "excellent dinner selection movies and on screen entertainment were great"
Contra: "2 hour wait on tarmac in Dulles for weather no one in the crew could tell us where our connecting gait was or whether we would have enough time to make it"

Pro: "Everything but..."
Contra: "Took over an hour to get my bags at SFO after a 12 hour flight...."

Pro: "I loved everything."

Contra: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."

Contra: "The special menus items do not cater to people who have peanut and tree nut allergies. i was only able to eat pretzels and drink coca cola."

Pro: "The food, the crew, the cleanness"
Contra: "N/A"

Pro: "Allowing people to cut in line No security No help Nothing dine"
Contra: "No communication No concern Hot tired hungry"

Pro: "The new plane entertainment features and the bigger toilet room space... but... seat space SUCKS... I'd rather have a more comfy seat than bigger toilet room space"
Contra: "The person behind me kept pushing my seat back.. guy next to me kept elbowing me. Seat space is way to small, need more room to move. I'm only 130 lbs. can hardly wonder how a bigger person can handle those tiny seat spaces. Also, those seats are so uncomfortable with the way they contour one's back. No support and very very uncomfortable, I had mid back tension pains the entire 12 hour flight."

Pro: "The on time check in and take off. The cleanliness in sight and smell of the aircraft . The friendly cabin crew. In overall, it was a pleasant experience."
Contra: "The ambience of the aircraft and the pleasant cabin crew. They treated you with absolute courtesy and were always at your service."

Pro: "The upgrade to business class"
Contra: "Not Applicable"

Contra: "The security questioning at the boarding gate was not at all coordinated. Note that this was a Lufthansa flight operated by United. I was asked the same security questions twice because the first security officer forgot to place a sticker on my boarding pass. The security staff was both rude and arrogant."

Pro: "My coach seat on the upper deck was roomy thanks to the window cubbies on the A380. The flght attendants were friendly and very helpful. The A380's upper deck is noticably quieter. I throughly enjoyed flying on the A380. The food was also the best airplane food I've had."

Contra: "In Boston, the boarding process was worst I have seen of any airlines and terribly organized. Given it was 747 flight, the boarding took over an hour and 50 min behind scheduled start time. The crew did not board until after the scheduled boarding time. No crowd control or baggage control announcements. compounded with traffic on the runway"

Contra: "It was a transatlantic flight in coach. There is no way to make that a pleasant experience. Entertainment system was down. Ran out of one dinner option."

Pro: "the communication was very clear, and the crew was very friendly"
Contra: "this flight delated almost 30 mins, but with clear communication. I just hope those people who need to transfer will make to the other flights."

Pro: "Upgrade to business class. Staff was accommodating"
Contra: "Seats were situated next to the bathroom"

Contra: "The food was not goot at all."

Pro: "Food was excellent. They served ginger ice cream, which was excellent. Overall, the flight was a good experience"

Contra: "Food"