Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
Contra: "Flight was cancelled"
Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"
Pro: "The most amazing service, good food and great steward"
Pro: "In general, everything was ok aboard the plane."
Contra: "The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it."
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Pro: "Large entertainment variety"
Contra: "Comfort less than desirable. Not enough sitting space. Also my luggage was left behind in Munich."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Contra: "There is too little leg room; knees hitting seat in front of me."
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "cleanliness, timely arrival and departure"
Contra: "poor service - surly crew bad food - havent been served worst food uncomfortable seats bad entertainment, sound distortions, small screens, limited selections and to top it all is the FRANKFURT AIRPORT - one of the worst transit points which makes you walk for miles and miles."
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Very good service.."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Pro: "Clean plane, decent entertainment options"
Contra: "food was way below the usual Lufthansa standard had a 1.5 hour delay although it wasn't the Lufthansa fault"
Contra: "It wasn't Lufthansa"
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pro: "Plane was clean and service was great."
Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "The plane was clean. Some of the attendants were very kind and helpful about our situation (the plane left 35 minutes late from Athens and we were in danger of missing our next flight to the US). Food was pretty good. Small portions as usual."
Contra: "Pretty big delay before departure, ended up in very stressful conditions for the rest of the trip. It became pretty obvious that we were cutting very close to the boarding time for our next flight (arrival scheduled for 4:05 pm and our flight to Chicago barding on 4:20 pm). One of the flight attendants kindly offered us to move up to the front seats of the plane on the last 15 minutes of the flight (with our luggage) so that we can exit as soon as possible. We moved (per his suggestions) and we were treated rudely by the young lady attendant of the Business Class. We explained that we moved after the suggestion of their other flying attendant. She called her supervisor on us, who in return, rudely, arrogantly and loudly started to berate us on how we "dared" to move ourselves to the Business class. After explaining the whole story again and showing her the tickets, she allowed us to stay to those seats for the last 10 minutes of the flight. We asked if an airport cart could be called to transfer us to the next gate, and they said no. We asked for information on the gate for Chicago and they did not provide one. Unfortunately, the plane landed very far from the gates. We had to enter the airport bus, which traveled for about 15 minutes before we got on a gate. There, we faced about 35 minutes of passport procedures and waiting lines. At that point, 5 minutes before our plane for Chicago was supposed to take off, we asked the passport pre-check officer what we should do (we assumed we would be missing the plane at that point) and he told us very rudely "When you REALLY miss your plane, then come back and ask me"!!!!!!!!! Then we passed through passport check and we were told to run to our gate (which by that time was no longer showing on the computer screen, and we knew about the changed number, ONLY because KAYAK sent the update to us-THANK YOU!!!). We ran for about 12 minutes. We arrived at our gate late by about 25 minutes after our flight was supposed to leave. There we were asked why we were running and when we told the guy who screened our boarding passes he responded "Well, running is good for your health..."!!!!! At that point I would have liked to give him a piece of my mind...We were told by the same guy that due to airport security issues, Frankfurt airport had so many delays in the last couple of weeks that planes know to wait for the late passengers. Couldn't someone have told us that before? We have NEVER been treated so poorly by an airline and we will NOT fly with them again. The LUFTHANSA customer service was terrible. We have not encountered such arrogance and lack of information for many years...Shame on them! AND we were not the only Americans running. There were families with little children and older people, etc etc, just because the Lufthansa attendants and ground crew did not feel like giving us the information we needed!!!"
Pro: "Everything went fine."
Contra: "I started to get hungry between meals."
Pro: "I am very please, and will use Lufthanza always!"
Contra: "All was great"
Contra: "Second baggage charges"
do not use Ryanair, delays of more than one hour
They did not Tool uș to TLV as We hâd to do Corona test
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "Being on time + quiet fellow passengers"
Pro: "Very bad"
Contra: "Very bad"
Pro: "No issues - everything went smoothly"
Contra: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."
Contra: "Pointless paying for priority boarding as staff just let both lanes board at the same time"
Pro: "Good pilot"
Pro: "It is the worst airline on Earth. They barred me from flight, removed my name from the system so that I can't board because they say that I can't travel with EU residence card with which I travelled to all Schengen countries with other airlines. They lied to me and didn't return my money too."
Contra: "They must obey EU laws!"
Pro: "There was no legroom, the sandwiches is missing (not available at all)"
Contra: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."
Pro: "The crew was very good."
Contra: "The advertising is not good; in fact ,the conditions are of a low cost but the prices are of luxury."
Contra: "Niente.....organizzazione pessima il crew,unica spiegazione e che una giornata troppo affollata!!!! Pessina orgazione...neanche aqua oferta...tutto sulla nostra sofferenza."
Contra: "Delays and missed bus"
Contra: "We had to wait ages for our baggage. So effectively the flight was very late. This won't show in statistics as it la ded on time. Potentially serious for travellers. Thank you."
Pro: "On time flight and decent boarding process (not too much fuss over baggage size and weight)."
Contra: "Seating policy - it’s ridiculous to charge passengers to be seated together, even if they’re flying on the same booking. It only leads to on-board seating “trades” and negotiations to get people to agree to swap seats. Embarrassing!"
Contra: "Entertainment and seats"
Contra: "Comfort and food"
Pro: "They denied the me boarding,I want my money back"
Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Pro: "Classic low budget airline : No food or entertainment (hence the 1 star) but everthing else was good."
Pro: "On time"
Contra: "Filthy seats and pull down trays and chaos boarding as people being asked to change seats"
Pro: "Friendly crew."
Contra: "Hour late departure , which is a frequent event... perhaps due to summer weather. Putting a two year old sitting alone, away from parents and insisting parents should make arrangements with other passengers. Standing outside the plane another fifteen minutes."
Pro: "They were professional and efficient"
Contra: "It was required to check in prior to arrival to airport to avoid a fee. I did not have internet access still I arrived. I had to pay 55 euro for a simple check in. Not fair to folks who do not use data for internet nor WiFi. A email could be sent 72 hours but that does not mean people check all emails or they even have access to the web. It’s not a fair or smart business move, I will not book with them again."
Pro: "That i made it through all this"
Contra: "People cut in the line, seats are almost wooden."
Pro: "You get what you pay for, it's a budget airline everything designed tfor you to pay extra"
Contra: "As above"
Pro: "Late by 90mins In addition waited 30min for stairway to get off plane"
Contra: "Poor communication"
Pro: "Friendly crew"
Pro: "The Price of the flight that was all."
Contra: "Very unorganized no idea about time scheduling boarding right up until take off and then spent nearly a further hour trying to get off of the run way. No reason given just blamed ground staff at the airport no apology felt very unprofessional. Should of made me effort explaining why we were delayed had to cancel plans as we were nearly an hour later than taking off was planned."
Pro: "best food and drinks best clubs"
Pro: "on time quick boarding from both ends of the plane friendly staff"
Contra: "The airline made us go to the gate where there was no seating, though they knew the flight was an hour late, so we stood for an hour, before being told we had to check carry on bags in the hold, carrying computers,valuables, batteries, and drinks in our hands (not possible). Card payment on board was disabled. Payment in the currency of the departing country was impossible."
Contra: "I booked, thinking it was in military time, then realized a couple hours later and tried to cancel or at least rebook. They wouldnt cancel and wanted to charge me almost the whole ticket to rebook and would only give me 24hrs to do so. Most airlines give 4-24hrs to change or cancel, allowi f for human errors. I don't advise booking with Ryan Air."
Contra: "Very hard landing."
Contra: "There no ac worst flight"
Pro: "It got me home."
Contra: "Firstly, there were no sandwiches (hot or cold) available on a late afternoon flight, so the remaining food options were poor. Secondly, my £7 Gin and Tonic that I'd hardly touched slid right off the frankly useless trays and into my lap. The flight attendant literally threw me a few paper towels to help. I spent the remaining three hours of the flight soaking wet."
Pro: "It was cheaper than others."
Contra: "They make you measure your bag about three different times and charge a lot to check. They also do not post this anywhere but the airport. THEY WILL NOT TRANSFER YOUR BAGS FROM ONE FLIGHT TO THE NEXT. You have to go out, collect the bags at baggage claim and repay for your bag to check it onto your next flight. They call this "point to point" I call it an annoying scam for more $$. They also don't let you sit down in the waiting area without measuring your carry on bags. So my husband went out to get the checked luggage and then recheck it, I took his carry on luggage so it would be easier for him to go through security. Ryan air would not allow me to sit down until he came back."
Pro: "The plane itself was good. It left on time."
Contra: "Stood in a long line only to be told that we had to go to a different line. Not marked. Told to print boarding passes which is something a traveler cannot easily do. Not able to do that before leaving the United States."
Contra: "took forever, endless queues, confusion, more queues. Plane looked dumb inside. Constant up-charges. The whole experience felt bush-league and classless."
Contra: "You charged me an extra 150 Euro because I did not receive your e mail and could not register on line my flight. I complained at Airport in Greece and no one would assist me. I am writing the NY Times and Washington Post about your strategy to take extra $ from first time flyers of your airline. Shamfull !!!! Harris R Ghersin Professor International Business The Lubin School of Business NYC."
Contra: "We walked outside it was extremely cold"
Pro: "On time it's the most important point."
Contra: "It is low cost, don't expect anything special."
Pro: "I can't think of any."
Contra: "Rude gate staff at Otopeni Airport insisting I place my hand luggage in the hold until I informed them I had priority seats. The whole concept of priority boarding goes out the window as boarding was via a bus"
Pro: "Everything seemed very efficient and was run with no time wasted."
Pro: "I hated everything"
Contra: "I will never fly with Ryanair again. They ripped off all my money. If I would have booked 2 tickets with British airways would have been much better and cheaper."
Pro: "The flight attendants were very funny and friendly. They were proffessional and helpful."