Priority on boarding does not work, because all passengers are taken to the plane in the same bus.
Pro: "It was a pleasant and uninterrupted flight with good service by the cabin crew"
Contra: "The boarding procedure at Bucharest Airport was more like boarding a bus - not a big issue but if I had to find one thing to improve that is what I would suggest."
Pro: "The crew were nice"
Contra: "Everything else Check in Seat assignments My seat kept going back it was so uncomfortable there was zero over head space even for my small bag"
Pro: "Good on business class was amazing and the staff was always ready to help with any questions."
Contra: "Flight was delayed twice and because of that the airplane was not as clean as it should of been"
Contra: "We had a delayed flight from Mykonos to Athens and the airflight company did nothing to help us."
Contra: "Flight from Romania was delayed and when we got to Athens we had to go threw customs and security and we lost the connecting flight to crete. We were put on a different flight which that was delayed as well. When we finally arrived in crete all of our luggage’s have been lost."
Pro: "The crew was excellent"
Pro: "Price was good and the crew were friendly"
Contra: "Their were no entertainment options and the on time departures are continually a issue with Aegean. Our flight was around 2hrs late. Also the carry on requirements are stringent"
Pro: "the flight crew is very kind, the flight has been very pleasant, I'm sure I will be happy to fly with AEGEAN Airlines again"
Contra: "everything was be fine [ the music was not be by my taste ;) ]"
Contra: "There are no Aegean air representatives at baggage claims or when you arrive at your gate to ask questions. I looked in vain to find out something about my luggage and no one was in athens to help"
Pro: "Efficient. It was a very short flight."
Contra: "Offer of Wi-Fi."
Pro: "Boarding was quick, the food was nice, all the attendants hadn’t big smiles on their faces, the pilot was experienced."
Pro: "I purchased the go lite fare because I wanted to reserve the exit row and this was the least expensive option. Good food and nice crew"
Contra: "Entertainment was music only no movies to download. Would have given more stars to Aegean"
Pro: "Crew were v good"
Contra: "Comfort no entertainment, small seats..."
Pro: "Love the friendly staff!"
Pro: "Ease of boarding and crew"
Pro: "The crew were very professional and polite on board and the food was excellent"
Contra: "The baggage machine at Athens that my friend used seemed to be faulty when the same bag was checked on another machine it was kilos lighter. But the ground staff at that machine a man was very rude to her."
Pro: "the most beautiful highly skilled attendants! On time flight in every segment. Awesome value for price, Olympic airlines is 55555+ I hope to visit Crete again soon and use this airline."
Contra: "The agent at check in refused to even consider a business class upgrade, said I had to do that 48 hours in advance. Seems like a stupid policy to me, unless she was just flat out lying to me."
Contra: "Again the airport. Its not the airlines fault, but to have ONe set of toilets in a whole airport wing is unacceptable."
Pro: "Not much. Used to be friendly, comfortable airline. "Efficiencies have taken their toll""
Contra: "Difficulty with on line purchase of checked bag lead to extreme cost (worse than Ryan Air!!!). Apparently stressed and therefore less than friendly attendants. Very tight seating. Food was quite good but hard to eat in VERY cramped seating!"
Contra: "Professional but not friendly crew. Very uncomfortable seats both fights. It was like there was a big lump that hit my tailbone, both flights. This is what you get when you use frequent flier miles with United Star Alliance."
Pro: "First flight from OTP to Athens arrived late. Crew members awaited at security check and had a bus waiting just for my baby and I to take us to the plane."
Contra: "I had round trip flight with Aegean airline from Santorini to Athen and Athen to Santorini, Both flights had DELAYED FOR ONE HOUR!!! My gateleg table was broken on Athen to Santorini flight so I ate my lunch in a hard way!!!!! On the way back after one delayed finally we arrived at Athen airport and I had two more flight to caught. when I got my luggage do the next flight I realized literally my luggage was destroyed!!!!"
Pro: "The fact that you boarded and unboarded on two sides of plane, so quick!"
Pro: "Good food, great service with a smile, clean planes, good boarding process (as long as it was with them.) I don't know what else they could do. I am traveling 100+ times a year mostly in the US and UK and I am very impressed with their service."
Pro: "The food"
Contra: "Itching negative"
Pro: "On time and good service"
Pro: "time scduale in flight' plesant"
Contra: "too small the seatin"
Contra: "it has nothing to do with aegean air but security at the flight was poor - we found out that by mistake my friend left a knife in his hand bag and it was not found untill we unpacked and saw it at home!!!"
Contra: "parked nesr chute but used buses to take us to the terminal"
Contra: "Not serve my food things I am asleep .Not all announcement in English"
Pro: "I slept through most of the flight."
Contra: "Everything else. Especially that I had to pay $60 for one luggage."
Pro: "Loved the free food and coffee, the only airline that I've flown that offers such anenities"
Contra: "No entertainment on a 4 hour flight"
Pro: "We were well looked after on both flights...My husband needed wheelchair assistance and the staff at Athens airport could not have been more helpful.."
Contra: "The actual booking for the flight was most confusing.I book flights on various other airlines and they seem more straight forward than Aegean .So much so I only found out the day before our flight that we had,nt booked our suitcases in and it needed a phone call to Athens to sort it out"
Pro: "Hmm. Not much to like here. They made RyanAir look good."
Contra: "Bought the ticket for Aegean Air flight. 1. Couldn't check-in online. 2. Waited in line at the airport, was not in the system, finally a ma smasher figured out our ticket was with Tarpon airline, found that deal and waited in that line. 3. Was told we had to pay for the suitcase.... Hmm. I thought that was one of the reasons we were paying 4 times as much as a RyanAir ticket. 4. On the return fight couldn't check-in online. 5. At the airport we were told to go the Aegean desk. 5. At the Aegean desk we were told we had to pay for the suitcase again, had to cross the airport to do that. 6. Finally found that desk, not called "Aegean" like we were told, but "GlobeGround" 7. Plane was delayed. 8. At the a Athens airport we were told Taron shouldn't have charged us. What's going on here?"
Contra: "Same as on the flight to Larnaca"
Pro: "Quick smooth and efficient with two exits at landing."
Contra: "I hated that I and 10 ither passengers were told to RUN! i had left London, so my attite was heavy, and here i am running through the airport. It was exhausting. Why should we have to run when the intial connection was 45 mins. Because one plane with the SAME airline is running late and gives us 6 minute's to get to the gate, that should not be any fault of the passengers. Radio the other flight and have them hold. I got an email that the gate changed TWICE. the airline employee did not get that memo at all. So we were raced to the wrong gate even AFTER, I mentioned the gate change. A real frustrating experience all together."
Pro: "Flight was canceled and had to stay 3 more nights took boat to Athens. Missed work at home . It cost me over 1000.00 dollars. Reservation was never made by you. I will never use kayak again. Being a senior I became very stressed in a strange country"
Contra: "I don't like kayak"
Pro: "Great airline and a star Alliance member, will fly again for sure"
Contra: "Usually this airline makes up for its old planes, poor food, dirty lavatories, etc. by having the nicest and most helpful crew. On this occasion, the crew were surly and unhelpful"
Pro: "Left a bit late but made up the time. The on board service was courteous and friendly and perfectly timed for this short flight."
Contra: "Worst airline ever Never flying with them again"
Pro: "Great service ,very fast"
Contra: "I was shocked to find that we had to pay 60 euros a bag at check in. This was almost as much as the ticket and higher than any baggage fees we have paid on other airlines for much longer flights. it is a terrible way to finance an airline and be assured that we will not fly Aegean if there is any possible way to avoid it."
Everything was all in order with the flight
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Too many hours of delay ( 4)
Contra: "More leg room and reclining seats"
Pro: "Flight duration"
Contra: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Pro: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Pro: "It was enough fast"
Contra: "Too much money for nothing service."
Pro: "The leg space"
Contra: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
Contra: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Contra: "Not having a 3+ hours take off delay"
Pro: "It's the cheapest you can get"
Contra: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Pro: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Contra: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Contra: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Contra: "It was hot and stuffy and dirty"
Contra: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Pro: "Price of ticket"
Contra: "Seats are terrible."
Contra: "Application instruction on baggage hande king and que to boarding."
Pro: "Good airport . Punctual flight ."
Pro: "The crew was really nice"
Contra: "1h30 delay for no specific reason is unacceptable"
Pro: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Contra: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Pro: "Good legroom and comfortable seats"
Contra: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Contra: "Extra charges. £35 to check bags in"
Contra: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
Pro: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Contra: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
Pro: "Pleasant staff."
Contra: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Pro: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Contra: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Pro: "The staff and flight were top knotch . Could not fault them ."
Contra: "Nothing to dislike ."
Pro: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Contra: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Pro: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Pro: "Price and schedule. Going on time with no delays. Good value for money."
Contra: "Very hard on baggage policy"
Pro: "The people are very rude no cooperation"
Contra: "The crew was very rude"
Pro: "Crew very friendly."
Contra: "I had no what so ever notice that an online check in is required during my booking ,therefore i had to pay a 35 EUR fine for airport check in . Moreover , on the way back we had a long delay from Luton to Kosice without informing us about this delay and the reasons ,expected time of flight..."
Contra: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
Pro: "Arrived only slightly delayed"
Contra: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Contra: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Pro: "cheap, on time"
Contra: "no reclining chairs, no water free"
Pro: "Staff aboard the aircraft were very nice and so was the passengers."
Contra: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Pro: "No food or entertainment on this flight,"
Contra: "I found the luggage allowance confusing"
Să se plece la timp să nu mai fie întârzieri
They did not Tool uș to TLV as We hâd to do Corona test
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "No organisation at boarding. Allocated back seats.. Pokey"
Pro: "Fast process, precisely organized."
Contra: "There is no window at 11A seat!!!"
Contra: "Being on time + quiet fellow passengers"
Pro: "No issues - everything went smoothly"
Contra: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."
Pro: "Good pilot"
Pro: "Arrived in time"
Contra: "Flight was too noisy, There were three Spanish couples with children that did not cared about other passengers, leaving their children running about, and changing places among themselves, shouting, and annoying others. The airline should impose rules for these types of passengers."
Pro: "Liked all!"
Contra: "Some free water"
Pro: "It is the worst airline on Earth. They barred me from flight, removed my name from the system so that I can't board because they say that I can't travel with EU residence card with which I travelled to all Schengen countries with other airlines. They lied to me and didn't return my money too."
Contra: "They must obey EU laws!"
Pro: "There was no legroom, the sandwiches is missing (not available at all)"
Contra: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."
Pro: "On time flight and decent boarding process (not too much fuss over baggage size and weight)."
Contra: "Seating policy - it’s ridiculous to charge passengers to be seated together, even if they’re flying on the same booking. It only leads to on-board seating “trades” and negotiations to get people to agree to swap seats. Embarrassing!"
Pro: "Smooth trip"
Pro: "We arrived at our destination"
Pro: "The aircraft seats were really comfortable."
Contra: "We could have been boarded on time instead of early so we could sit a bit more to wait"
Pro: "Cheerful staff."
Contra: "Being allocated when we booked seats apart to make us pay £11 to sit together. All we can take from this is that it was another money grabbing exercise by Ryanair as there were plenty of empty seats available when we boarded!"
Pro: "They denied the me boarding,I want my money back"
Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Pro: "The Ariel view of Malta through Gozo and the smooth landing"
Contra: "Crew consistently trying to sell you everything"
Pro: "flight was delayed by 2 hours. then the said 1 hour delay. the all of a sudden last call almost without notice and flight left 30 minutes late. moreover, they changed the gate almost last minute. some almost missed the flight"
Pro: "Friendly crew."
Contra: "Hour late departure , which is a frequent event... perhaps due to summer weather. Putting a two year old sitting alone, away from parents and insisting parents should make arrangements with other passengers. Standing outside the plane another fifteen minutes."
Pro: "They were professional and efficient"
Contra: "It was required to check in prior to arrival to airport to avoid a fee. I did not have internet access still I arrived. I had to pay 55 euro for a simple check in. Not fair to folks who do not use data for internet nor WiFi. A email could be sent 72 hours but that does not mean people check all emails or they even have access to the web. It’s not a fair or smart business move, I will not book with them again."
Pro: "Quick and easy boarding as Priority boarding paid for and much improved aircraft since last time I flew with them."
Contra: "Not a great choice of food for a 3hr plus flight but plenty of alcohol! :("
Contra: "Both our flights to and from Malta were delayed by 3 hours"
Pro: "Crew were friendly"
Contra: "Everything. I’d rather walk than use this company again"
Pro: "Everything was on time"
Contra: "leaving later than scheduled"
Pro: "Prompt take off and easy boarding.decent leg room"
Contra: "My husband was very disappointed with the coffee and the chocolate and cranberry cake. Prices very steep too.."
Contra: "Seats WERE VERY UNCOMFORTABLE AND TINY"
Pro: "The crew was very friendly."
Contra: "Not all food was available and toilet flushing was not working"
Pro: "Shorter flight back, quiet flight and very good luggage policies."
Contra: "Our gate number was shown 10 minutes before the gate was supposed to close at 19.05. We were kept standing until 19.35 (when the flight was scheduled to depart) and then the door was opened, just for us to sit on the staircase waiting to be admitted into the plane for another 20 minutes. I understand delays and unforeseen events, but no rep had the courtesy of telling us why we had been kept waiting this way, on the contrary we were told to move further down the stairs so we can make more room, resulting in being crammed one next to each other. Eventually at around 8 pm we were finally allowed to get on the plane. Not a cool experience, especially when Luton is 2hrs away from London so the passengers had already spent at least 3-4 hours on the road to get to the airport."
Pro: "Plane and flight were fine once we got aboard and underway."
Contra: "Flight was over an hour late and that was very inconvenient since people were waiting for me. Boarding was disorganized and practically a riot. Airport at Catania changed departure gate 3 times, causing great confusion."
Pro: "New plane. Fast easy boarding with priority pass"
Contra: "No back of seat storage for stuff. Food and drink expemsive No entertainment"
Contra: "The airline made us go to the gate where there was no seating, though they knew the flight was an hour late, so we stood for an hour, before being told we had to check carry on bags in the hold, carrying computers,valuables, batteries, and drinks in our hands (not possible). Card payment on board was disabled. Payment in the currency of the departing country was impossible."
Contra: "They left the luggage behind.... LoL"
Pro: "It got me home."
Contra: "Firstly, there were no sandwiches (hot or cold) available on a late afternoon flight, so the remaining food options were poor. Secondly, my £7 Gin and Tonic that I'd hardly touched slid right off the frankly useless trays and into my lap. The flight attendant literally threw me a few paper towels to help. I spent the remaining three hours of the flight soaking wet."
Pro: "Very badly handled delay .Letting people line up at the gate even though they knew the aircraft was still at least 40 minutes from arrival .No announcements letting anyone know what's going on .Then letting us board only to be stuck in a stair well with door locked for 10 minutes and then on the tarmac for 15 minutes while the aircraft was being prepared ,It also staring raining .this is not how to run a airline .Perhaps training is needed from the likes of AirAsia"
Pro: "Flight time and price."
Contra: "Flight was late, charged 15 € to print the boarding pass, it felt like we waited in line after line. It's Ryanair, so we expected the rotten experience, but had the flight been on time, the timing would have been good and the base price was reasonable."
Contra: "You charged me an extra 150 Euro because I did not receive your e mail and could not register on line my flight. I complained at Airport in Greece and no one would assist me. I am writing the NY Times and Washington Post about your strategy to take extra $ from first time flyers of your airline. Shamfull !!!! Harris R Ghersin Professor International Business The Lubin School of Business NYC."
Pro: "For the price of this ticket the service was really good there are improvements but for the price of the ticket I can't complain at anything"
Contra: "Stop trying to sell me things every 10 minutes. I just want to get some sleep. Provide something for free, like peanuts or pretzels, as a nice gesture."
Pro: "The crew were very friendly and great at handling requests."
Contra: "No entertainment provided, boarding took quite a while and don't like the extra add-ons pre-flight. The flight started off quite cheap but with all the other add ons to make it an easier trip, it seemed unfair."