I book every time Qatar when I m going to india because it’s good service nd cheap tickets
I could not able to travel because of the restrictions from srilanka to india, no notification was given to me about that. Then i changed my ticket to get there.
Service excellence as always
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Great crew! Excellent business class suite"
Pro: "The crew was exceptional. They took care of the customers with passion and energy. The Q suites are comfortable and one of the best seats out there."
Pro: "So so"
Contra: "More care and warmth"
Pro: "Excellent crew. Very good food. Comfortable seats."
Pro: "The crew was very friendly."
Contra: "Seats can get better."
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "The crew was amazing and seat very comfortable."
Contra: "If I did not have to spent night in Doha waiting for connecting flight."
Pro: "Everything normal as expected on an economy class nothing special."
Contra: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."
Pro: "Crew was very attentive & met all my expectations."
Pro: "Just OK"
Contra: "Airport lounge at Ahmedabad"
Pro: "Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!"
Contra: "I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating."
Pro: "The crew was amazing."
Contra: "The customer service from Qatar Airways. No one communicates and it was very frustrating to deal with."
Contra: "Poor service and flight was dirty"
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Pro: "We carefully taken care . The Hotess were alright"
Contra: "Their food are ok"
Pro: "Food was good and staff was friendly."
Contra: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Pro: "all nice"
Contra: "nothing but avoid bread"
Pro: "Snacks and the crews on board"
Contra: "The crews in the airport, not friendly. They dont even smile!"
Pro: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"
Pro: "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."
Pro: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Contra: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."
Pro: "Like before,Awesome experience provided by inflight crew, who attended to all your needs for this 4 hour long flight Made us feel really at home!"
Contra: "I was put on another flight eight hours later even though I had already checked in. I actually traveled with Cathay Pacific."
Pro: "Good service, clean aircraft, friendly crew"
Contra: "Qatar Airways Asian vegetarian hot meal is not as good as some other airlines. It lacks the asian grains, light spices etc."
Pro: "Dallas to Doha wheel chair service and boarding was good."
Contra: "My parents did not get wheel chair in Delhi after that long,tiring journey..this is the service airline provide,it's so disgusting..they didn't even get the porter..they had to carry the heavy luggage when they have problem in walking..I am so disappointed.what is the use of this survey."
Contra: "They drop you at the airport for 16-17 hours Airport hotel costs around 350$/night No entry visa for layovers exceeds 8 hours as they announced The answer they gave No entry visas because you bought a discounted ticket!!"
Pro: "I like everything about the flight"
Contra: "Flight was very long"
Contra: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Pro: "The older style seats are actually more comfortable for taller and larger people."
Contra: "The previous Qatar flight took 1.5 hours longer than originally stated and we had to rush to the connection without visiting the lounge. We missed out on the lounge on the flight down as well due to timing."
Contra: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Contra: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Pro: "The crew was extremely professional. The stewards were beautiful and young not like on US flights.."
Contra: "The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice."
Pro: "Helpful and frieendly"
Contra: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Pro: "Flight was on-time, crew was very friendly. The entertainment was very good, the food was o.k."
Contra: "Everything overall was very good, the only issue was that we tended to sit with our dirty trays and empty cups for quite long periods of time."
Contra: "They gave us a small chicken sandwhich for breakfastand the next meel was over 6 hrs later with a small bag of chips in between. I was actually hungry when we got off our 13 hr flight."
Pro: "Except turbulences everything was ok and nice .."
Pro: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Contra: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"
Pro: "Movie selection was good."
Contra: "Everything else. Boarding was chaos, Ground crew should show authority while boarding passengers."
Contra: "price and comfort"
Pro: "Punctual and clean with a friendly staff!"
Contra: "My credit card was processed and I dint receive my e-ticket. i couldn't travel and my money is taken out of my card."
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "Boarding was efficient and the crew were nice."
Contra: "the seating is horrible. it was the tightest seating I've ever experienced."
Contra: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "Boarding was quick and flight was calm"
Contra: "The coffe and breakfast."
Pro: "The crew was pleasant"
Contra: "Baggage checkin & flight boarding was slow & disorganized."
Pro: "The crew and the timing were ok"
Contra: "The seats were uncomfortable"
Pro: "Crew was great, very responsive and hospitable!"
Contra: "more lunch choices, especially choices without dairy products."
Pro: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Contra: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Contra: "Travelled business class and was ace experience"
Contra: "Flight got delayed 30 minutes"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "Delays, took my hand luggage into the hold,"
Pro: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pro: "Being fed was amazing and watching free TV was great!"
Contra: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Contra: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Contra: "The flight was cancelled and had to be rerouted on United Airlines."
Pro: "Entertainment options."
Contra: "Service was poor, seat did not recline, and the food was terrible."
Contra: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Pro: "Nice crew pilot food and beverage"
Contra: "No wifi"
Pro: "Comfortable and well laid out seat area"
Contra: "Food was a little substandard for business class"
Pro: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contra: "Can't think of anything."
Pro: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Contra: "The movie selection did not seem extremely varied."
Contra: "Customer service"
Pro: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Contra: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Nice crew; clean plane; decent dinner"
Contra: "No entertainment system; insufficient knee space"
Pro: "Cabin crew were very professional."
Contra: "Aircraft returned to gate due to fault and was delayed for 45 min."
Contra: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Pro: "Flight crew; legroom even in cheap seats."
Contra: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Contra: "At some point the luggage was lost. here."
Contra: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pro: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Contra: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pro: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Pro: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Contra: "The entertainment was quite dated and didn't have new movies etc"
Contra: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Pro: "We really liked the KLM people, from the check in crew to the flight attendants."
Pro: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Contra: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Pro: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Pro: "...The transfer at JFK was terrible"
Air France lost my luggage again Its the second time in a week
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Contra: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Contra: "Only a steward that did not help us with luggage when neede..."
Contra: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Pro: "More space in business class (777-300) than many other airlines."
Contra: "Entertainment very limited. No adjustable air vents in this aircraft"
Pro: "The seat was very comfortable."
Contra: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Contra: "Crew on the ground was very rude"
Pro: "All went right namely the seats but the luggage condition is the worst"
Contra: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Contra: "More options for gluten free food. Always get the same dish"
Pro: "The crew was amazing and extremely helpful!"
Contra: "The food could have been better"
Pro: "The comfort of the flight snd kindness of the crew."
Contra: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Pro: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Contra: "Seats were not comfortable, even in Comfort + seating isle."
Contra: "Couldn’t understand announcements"
Pro: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Pro: "Everything was great"
Contra: "boarding wasn't good."
Contra: "Great experience"
Pro: "Plane was new, and seatback screen responsive and functional."
Contra: "Economy seats not very comfortable, very tightly packed together"
Pro: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Pro: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Contra: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Pro: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Contra: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Pro: "Food and wine was very good. Music selection was excellent."
Contra: "Not enough leg room."
Pro: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Contra: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Contra: "We were 2h late"
Pro: "The staff was very nice and friendly"
Contra: "One hour delay without any information on embarking and another hour in the plane before departure"
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pro: "It was ok fligh"
Contra: "Food was not so good"
Pro: "La entrada"
Contra: "El resto de cosas"
Pro: "Flight was smooth"
Pro: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Contra: "See above and the food was disgusting"
Pro: "Super fast boarding and smooth takeoff"
Contra: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Pro: "Boarding and punctuality."
Contra: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Pro: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Contra: "TV was too slow."
Pro: "All crew I interacted with was great, friendly, and helpful."
Contra: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Pro: "leg space in plane"
Contra: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Pro: "The fact that the plane made it to SFO"
Contra: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Contra: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Contra: "bad smell around my seat"
Pro: "Crew was wonderful Helpful, pleasant, capable"
Contra: "Waiting for late passengers & their luggage"
Pro: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Contra: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
For a delayed flight, and one that most choose because of the amenities, no one apologized for the lack of amenities. A simple, “we are truly sorry” announced to everyone would have gone miles. Instead, the crew kept trying to almost conceal the total lack of available entertainment and even feign like it might “sort of work” until the last minute. I was traveling with my life partner, who intended upon and did work the whole flight (despite zero internet, even for the little time avail that we are aware of when traveling to/from PR), but also with a just turned 6 year old who had been looking forward to using “his own” screen for the last 2 weeks. Underwhelming to say the least. The crew’s apathy didn’t help.
Contra: "Everything. Major delays lost vacation times"
Contra: "Some of the crew had an attitude and the purchased WiFi did not work"
Contra: "Almost 4 hour delay."
Pro: "Crew was snappy in getting people in plane and checking in carry ons since occupancy had been reached."
Contra: "Lack of adjustable headrest on seat."
Pro: "Crew helped us find new seats on board."
Contra: "American Airlines changed our seats after ticket purchase so that we were not sitting together. We chose seats at check-in in San Francisco so that we could sit together. When we landed in Miami we discovered our seats had been changed yet again and we were seated in different rows, middle seat!"
Contra: "Feeling of being cramped"
Pro: "Service from crew was fine"
Contra: "No delay! Got notification that our flight was one half hour earlier. Then boarded aircraft, and it had electrical problems. Delayed. We had to get off. Then board another aircraft."
Pro: "Time of flight"
Contra: "Aircraft had no screen, old, uncomfortable"
Contra: "Crampt space, cold cabin"
Contra: "Long delay"
Pro: "Movie options were good."
Contra: "The a/c was not working well and t"
Pro: "The service was excellent and the flight on time. Love American."
Contra: "The seats have been refurbished and if you are a plus size the seats are uncomfortable."
Contra: "Seats and space"
Contra: "Entertainment via internet could NEVER be really be done complitly. And the flight attendants did not know how to help costumers"
Pro: "Turkey sandwich snd boarding went smoothly"
Contra: "There was no entertainment and since there is no WiFi for most of the flight due to being over water the flight seemed longer than what it actually was."
Pro: "I loved everything. No complaints. American airlines is one of the best airlines I have flown with."
Pro: "I liked that we got to San Juan safely. The crew on board was very accommodating."
Contra: "Due to the delays, we missed our jumper flight and American refused to compensate. Also, only had two cookies all day from 8:05am until 3:45 pm! No sandwiches as promised. We were delayed approximately 4 hours total. Had to take a taxi ($85) to Fajardo to HOPEFULLY catch last ferry to Culebra. Guess AmericansAirlines doesn’t care if you have to sleep at the dock!"
Contra: "Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!"
Pro: "On time"
Contra: "Cold cabin"
Contra: "The seats are very tight."
Contra: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Pro: "Direct flight"
Contra: "Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats"
Pro: "USB Outlets are nice to have"
Contra: "Nothing was bad on this flight"
Pro: "Schedule was punctual. The entertainment was superb. Good crew. The overhead bins were, for some reason, larger which aided the boarding process."
Contra: "I guess the lack of snack options but that is just the way it is nowadays."
Pro: "Nice crew clean airplane"
Contra: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Contra: "Never made it to San Juan to catch my cruise. To top things off I was a ship for two days without my luggage and underwears. Never again!!! Thank you JetBlue!!!"
Contra: "That all the passengers were rechecked at the Gate by TSA without offering any explanation as to why, if it was a domestic flight, why were they requiring ID again. And checking bags."
Pro: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
Contra: "Super old planes, no had a tv."
Pro: "Crew was good."
Contra: "The television was in the aisle and couldn't be properly seen. Also there was no outlet charger. During boarding, even thou they called by group number, the crew allowed a queue in the front, making it confusing who was in line and who wasn't. Better wait till the end to board that get in that mess"
Contra: "There seets are two small. And they dont sell alcohol. That sucks."
Contra: "The airline had trouble with the plane. After we waited 3 hrs in the plane they cancel the flight. They offer a hotel but it was very dirty"
Pro: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Pro: "Friendly polite staff. Plane left and arrived on time."
Contra: "No have owned screen TV"
Pro: "Comfortable seat"
Contra: "Lack of entertainment"
Contra: "One hour delay sitting inside the plane with no pilot!! And to top it off, the air conditioner was off!! Will never fly American ever again."
Pro: "Overall good flight"
Contra: "I did not like the time needed for boarding/ settling in. But that is a factor of people not following instructions. Not the crew."
Contra: "Terrible airport assistance, many unnecessary customs checks, uncomfortable seats, on flight bad service and late flight times."
Pro: "Everything was on time, no delays."
Pro: "I live the service which make me feel good. Also the flight was very quiet and the crew help me in everything I asked."
Contra: "I made a mistake in my daughter's surname while booking online, BA refused ro change it at check-in and forced me to buy a new ticket for her."
Contra: "Everything was fine"
Contra: "Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight."
Contra: "Food was awful."
Pro: "Wonderful to fly on a small airline that still believes in service - a free cup of coffee and a Tunnocks biscuit - whereas many larger airlines charge for coffee etc."
Contra: "flight was delayed about 2 hours. First hour waited in the plane. Why they've boarded us if we were not able to take off and had to wait in the aircraft? Near Heathrow, we took loops for about one hour. Expensive and offering nothing, no luggage, no seat selection, no meal on board. BA worst than lo"
Contra: "Everything else"
Pro: "The crew was friendly and professional, and I appreciated their attention to detail even though it was a relatively short flight."
Pro: "Virtually nothing, even in Club Europe."
Contra: "Crowded cabin, uncomfortable seat pitch, anarchic boarding (even for Club), lousy food and that ghastly safety video."
Pro: "The check in process was easy and straightforward but we were in the front of the line--which was very long. The lady who checked us in was very nice and pleasant and she was there for boarding as well. This process was very smooth for us."
Contra: "No water available unless you paid for it --same true of coffee and they only take credit cards. Was not able to request seats early and ended up next to the bathroom and lots of people standing in my personal space and the smell is overwhelming--the chemical smell."
Contra: "They took too long to start boarding group 1 and 2, crew did an awesome job, but flyers don’t keep the cleaning and after four hours is filthy"
Pro: "On time depature"
Contra: "Little amount of snacks available Small quantity of food for the meal"
Contra: "room, more room, more room, one less seat would make all the difference in the world. but its all about money isnt it"
Pro: "Everything was fine"
Contra: "Layover was too long (6 hours) n the departure board showed the next flight just 1 hour before the next flight"
Pro: "Crew was helpful and polite."
Contra: "- limited choice for entertainment. - shaky video screen - why do flight to/from India are not docked at a tunnel? Spread the pain of travelling on a bus to all passengers."
Contra: "It was terrible cold. We received no free food or drinks."
Pro: "I think people could entertain themselves but to me it is deplorable to not offer at least complementary water. Complementary coffee would be a nice touch too but at least water."
Contra: "very very short layover at London, had to run to the gate and almost didn’t make it. Only one of our two bags made it to Dublin. Not happy at all. Not sure if I will be booking with kayak again."
Pro: "The crew"
Contra: "Landing was not as smooth."
Pro: "Great value for the money, nicely priced round trip. Very well scheduled flights, good connections, easy to travel."
Contra: "Little legroom on long flights, no wi fi on board overseas flights, even for purchase. No food available on Europe international flights, but for purchase."
Pro: "The flight from SFO to London was excelent. Espessialy crew members who Were very caring and helpfull and really nice. The food was very good, as well as entertainment choices. The flight from London to Madrid was ok. The flight was delayed but the captain kept us updated. We were comfortable waiting on the plane. The were no food (only for purchase) nor entertaiment on board, not actually needed since its a short flight. The crew presense was almost non-existent. They were staying or sitting there but, for example, didnt try to help family with crying little son. Im sure that crew ladies from sfo/madrid flight would do. Overall very pleasant experience."
Pro: "Crew great, Food great!"
Pro: "I love the fact that I was able to find a good price for the tickets...JUST THAO"
Contra: "The fact that the flight was delayed and they didn’t tell about it until 1.30-2 hours before leaving...and that because we pressured them other wise they wouldn’t even bother to announce us. So sorry you guys don’t have another rating UNDER POOR BECAUSE I WOULD LOVE TO GIVE IT TO YOU...."
Contra: "No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!"
Contra: "terribly small seats!!! I had a gout attack after this flight. horrible!"
Pro: "crew was very pleasant and helpful"
Contra: "i ve had seat no 49H the only seat in the airplane with the exterior arm rest whithout cover i took the seat but first time ive got up ive torne my jeans...(ripped them badly and scratched my leg in the sharp piece of metal coming out at the end of arm rest i have shown the crew memeber what happened(a male) in i have filled out a report with the"silver tie lady" i would kindly like to find out what type of compensation i will get for the unpleasant situation of walking around in the LA airport with a big hole in the back of my jeans i can be reached at "email@example.com" or ph (310) 626-3201 kind regards Moldoveanu George Gabriel"
Pro: "Lovely crew"
Contra: "We never have enough seating space"
Pro: "The craft, the crew, the food was excellent"
Contra: "Ackward media control"
Contra: "90 minutes delay for a 1 hour flight. They blamed the weather but no other flights were delayed except this one. Also, I purchased a seat with no checked baggage allowance and was NOT aware of this when I booked. Will not be flying British Airways again."
Pro: "perfect.... loved the aircraft too ... Boeing 747 Jumbo Jet"
Pro: "Flight was on time and arrived a little early"
Contra: "Older plane"
Pro: "The flight crew were nice, the flight was over before they could even finish drink service."
Contra: "No good provisions for infants"
Contra: "Their own employees didn't know that the flight was delayed, though their app had sent out a notice, and they refused to let me go through security, having already given away my seat more than an hour before the flight actually left. Then they refused to admit responsibility and do anything to help except to continue to put us on standby on their own full flights, knowing we wouldn't be able to get on one of those flights for at least a few days. They did finally give us a hotel for just one night and that was only after we kept reminding them that this was all their fault."
Pro: "The plane got to destination earlier"
Contra: "No in flight entartaiment"
Contra: "For some reason British Airways has a bug in its computers and does not allow me to check in on line. This is not the first time."
Pro: "The crew on the flight from London to Chicago was absolutely amazing, funny with great service... really can't ask for more.."
Contra: "Food was average at best.."
Pro: "On time"
Contra: "Very limited seat spacing we were very much jammed into the aircraft. Also, there was no service offered, I could not even get a cup of water"
Contra: "My luggage didn't make it to NY. Very upset about this because I have no idea when it will be delivered!"
Pro: "No issues."
Contra: "You need to pay for drinks and snacks - feels like low cost airline."
Contra: "Beverages not included and food only by asking"
Pro: "The food is good , the comfort is little bed the chairs is to close the other passsanger in the front is make nervous ,evert"
Contra: "Everything it's ok just the check in sometimes is take longer that the fixet time"
Pro: "Straight forward, free drinks and snacks, OK price. Service onboard at the better end of acceptable but not pushing over into great."
Contra: "They try to make boarding orderly, but they didn't finish boarding the seat numbers they called before calling the next set, and then did nothing when these people killed around and pushed at the front if the queue."