Pro: "The Airplane was good and the crew was very helpful."
Contra: "The route from Bucharest to Istanbul could be shorter and the way from the airplane to the airport could be through the jetway not through the uncomfortable buses."
Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Pro: "Crew was super 5 stars, airplane 0 stars, narrow and ugly, change planes , who gave any star to that Airline don't belief ."
Contra: "Bigger seats for 10 hour flights"
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Pro: "Stay away from Turkish airline"
Contra: "$1000 for new date. Will never flight Turkish airline again"
Pro: "I was travelling with two cats, one in cargo and one in the cabin. The crew were excellent in letting me know how the one in cargo was doing and everyone was very nice to my other cat as well. They both came through the flight happy and healthy!"
Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Pro: "Good movie selection. Good (airline) food."
Contra: "Not much legroom."
Contra: "Dismal customer service"
Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Pro: "Better than all others at this time."
Pro: "Food was very good and the flight attendants very friendly."
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Contra: "Having trailer, but not movie"
Contra: "The men’s bathroom near gate 226 smelled awful and the floor was very wet. In addition, I am handicapped and my gate changed from 226 to 208. NO ONE was there to help. There was no one at all at Turkish Care. I asked two different transportation representatives at the sky club and they refused to help in any way. I merely asked them to call Turkish Airlines, and they said they didn’t have the number. I begged both of them to call someone to help me, and they just laughed and said it wasn’t part of their job. I was horrified! I almost missed my plane.!"
Pro: "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."
Pro: "Good time"
Pro: "On-time departure. very polite and friendly staff and we got there fast!"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Pro: "We weren't seated together at first but they helped once we were on the plane"
Pro: "again crue was best"
Contra: "boarding gate was Mile away , you need Taxi to get there, whats wrong"
Contra: "The flight arrived late and Tipton Long to depart."
Pro: "I was delivered from point A to point B"
Contra: "Airplane was changed, seats was changed. Crew was helpful but ground staff wasn’t very much like to help"
Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Pro: "Fantastic food and service"
Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."
Pro: "Food was great"
Contra: "Took long time to board. Entertainment system showed no content."
Pro: "On time"
Contra: "I was told that I can get a free Hotel since I had to wait for my next flight almost 16 hours. But when I got outside the airport at the Hotel Desk they told me that I couldn't. They told me one thing but in the end they didn't keep their word. I find it unprofessional and cheating. And on the way back I had food poisoning. Really disappointed about the whole trip."
Contra: "Missed connection and Turkish ground staff were horrible. Endless run around followed by insistence my ticket was worthless despite arriving on a late inbound Turkish airlines flight."
Contra: "leaving late"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Contra: "On of stewardess was very rude ."
Contra: "uncomfortable seats, food, lateness compare with shedule, no information provided about lateness, crea was not enough looking on pasangers: some work with laptops and mobile during landing"
Contra: "Nothing :D"
Pro: "The food was amazing."
Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Pro: "Everything was great, on time and safe. I love flying Turkish Airlines."
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Contra: "I didn't like the fact that I was not able to change the flight for the earlier flight which had many free seats. Despite this, I had to wait 7 hours in the airport, it was really bad..."
Pro: "The service and entertainment!"
Pro: "Newer plane"
Contra: "Horrible boarding process. Unorganized- mayhem!!"
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
Overall a good experience.
Contra: "Flight was cancelled"
Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"
Pro: "Crew super!! Entertainment very good"
Contra: "Plane excellent condition and super clean. Take off and landing on time"
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Short flight"
Contra: "Baggage delivery was terrible given airplane so close. It took way too long to begin. Mechanism kept stopping. Frankfurt Airport needs serious upgrade. People movers need to be installed to get passengers through that huge terminal. Signs are also confusing. I’m glad I will be routed through a different airport on the way home."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Contra: "A good portion of the time i have flown with lufthansa with a checked bag, something has been damaged. I dont know how hard Lufthansa had to hit or throw my bag to break something wrapped in the center but they did it!"
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Contra: "Missed my connection due to airline delay and was put on a flight 12 hours later"
Pro: "Very good service.."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Pro: "Food was good Flight was smooth Pilot described flight path"
Contra: "Schedule not ideal - left Munich at 9:45pm arrived Tbilisi 3:30am"
Pro: "I think everything was first class, specially the CREW."
Contra: "It wasn't Lufthansa"
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pro: "Plane was clean and service was great."
Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."
Pro: "Comfort, choice in movies, leg room, toilets on one level and plenty, staff helpful"
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "Crew was professional as always"
Contra: "Nothing to report"
Pro: "Everything went fine."
Pro: "I am very please, and will use Lufthanza always!"
Contra: "All was great"
Good value for money. Small snack and free drinks. And most important: on time!
Pro: "It was a pleasant and uninterrupted flight with good service by the cabin crew"
Contra: "The boarding procedure at Bucharest Airport was more like boarding a bus - not a big issue but if I had to find one thing to improve that is what I would suggest."
Contra: "there was a problem with special assistance on the connection flight. Nobody was waiting at the end..."
Contra: "Flight from Romania was delayed and when we got to Athens we had to go threw customs and security and we lost the connecting flight to crete. We were put on a different flight which that was delayed as well. When we finally arrived in crete all of our luggage’s have been lost."
Pro: "Pretty roomy seats, food and drinks included in the price."
Contra: "30 minutes late at the take off, but appreciate captain’s comment that airport was busy at the time."
Contra: "Food, not in time."
Pro: "All was good- crew, logistics, food."
Contra: "Some champagne."
Pro: "i try to cancel the tickets for 3 weeks now.... please help"
Contra: "Food was very small portion, chicken (2 little slices) with plenty of potatoes. Forgot to give me the tray with the food,didn’t apologize at all.then they told me i need to wait cause they ran out of food trays.."
Pro: "Nothing was outstanding, I do like the hard candy treats they hand out prior to flight."
Contra: "It was such a nightmare at the gate. We were standing in line and then were shoved aside by other passengers and the attendants did nothing to help keep order when boarding. Also we had paid to upgrade our seats to extra leg room and they had given our seats away to a handicap person."
Pro: "Consistently on time flights, friendly staff, and comfortable planes. Great value for money!"
Pro: "The food and the crew"
Contra: "The flight was delayed 2 hours"
Pro: "We didn’t die"
Contra: "Constant upcharges, bad pilot, cranky crew, disorganized boarding, old plane, no legroom, horrible seats"
Pro: "Excellent service, support and attention from hosts/hostesses"
Pro: "The upgrade to business class was cheap. The air crew was friendly. I enjoyed the experience with the exception of my suitcase getting broken."
Contra: "The airline broke my suitcase and when I landed there was no one to talk to as the desk was closed since it was 230AM"
Pro: "Seats way to tight. Don't think I will use them again."
Pro: "There was food even for low cost travel. Very good plane"
Pro: "Clean aircraft. On time. Crew very attentive."
Contra: "Seats are too close together. I could not lower my tray table without hit my stomach: I would like to see some kind of entertainment."
Contra: "I'm a photographer on a 3 week trip. I have luggage. Unless you take the ferry, there are limited airline options to Cyclades. Aegean really doesn't want you if you have luggage. Felt like I was being scolded. True, I'm trying to be frugal and avoid a big investment in shock-proof luggage and/or checked baggage fees, but as long as it fits under my seat, what's the big deal? I'm sure I easily weigh at least 70 pounds less than the person sitting next to me, so the extra 4 kg in a backpack that I (female) can personally carry shouldn't be an issue. Then, there's no jetway. You leave the gate to board a bus that takes you to a plane on the tarmac where you must climb a rather large flight of metal stairs. Reverse direction, It takes quite some time and a few crew members to assist those with disabilities to deplane. All the time the rest of the passengers are waiting in the bus to get to their connections. Would only ever fly this airline again if it was the only option to get where I want to go."
Pro: "This flight was great."
Contra: "Our bag was delayed, and we had to fill a claim"
Contra: "not enough leg room"
Pro: "First flight from OTP to Athens arrived late. Crew members awaited at security check and had a bus waiting just for my baby and I to take us to the plane."
Pro: "Friendly service and a wee meal on a two hour flight."
Contra: "No entertainment - but who needs it on such a short flight."
Contra: "Not serve my food things I am asleep .Not all announcement in English"
Pro: "Gate staff are able to deal with things"
Contra: "Check-in can't process baggage charges, so they send you off to an office across the airport, just to find that the payment processing office is closed for a couple hours in the late afternoon. Why don't you just set the baggage check in people up to process a credit card transaction?"
Pro: "Checkin and boarding was fast. Short flight; only one and a half hours."
Contra: "Food was minimal."
Pro: "great service. Nice people"
Pro: "Hmm. Not much to like here. They made RyanAir look good."
Contra: "Bought the ticket for Aegean Air flight. 1. Couldn't check-in online. 2. Waited in line at the airport, was not in the system, finally a ma smasher figured out our ticket was with Tarpon airline, found that deal and waited in that line. 3. Was told we had to pay for the suitcase.... Hmm. I thought that was one of the reasons we were paying 4 times as much as a RyanAir ticket. 4. On the return fight couldn't check-in online. 5. At the airport we were told to go the Aegean desk. 5. At the Aegean desk we were told we had to pay for the suitcase again, had to cross the airport to do that. 6. Finally found that desk, not called "Aegean" like we were told, but "GlobeGround" 7. Plane was delayed. 8. At the a Athens airport we were told Taron shouldn't have charged us. What's going on here?"
Contra: "When I purchased the ticket the site stated one bag checked was includEd. But when we checked in we were told we had to pay an additional 35 euros per bag. We did not expect the additional expense."
Pro: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"
Contra: "Didnt have too much time for flight change.There should be separate control scaners for ppl that are changing flights."
Pro: "Left a bit late but made up the time. The on board service was courteous and friendly and perfectly timed for this short flight."
Pro: "Good food and beverage service on a short duration flight."
Contra: "Boarding was a little cumbersome, having some reading materials would help."
Pro: "I was surprised about the food, it was exellent."
Pro: "Was functional, did the job"
Contra: "More organization"
Pro: "Flight, crew, service were great, only a slight delay before boarding, without any explanations given"
Contra: "Luggage charge was a big surprise, 40 euros each bag"
Contra: "Attitude to the clients was really appalling"
Pro: "I wish Aegean flew everywhere. Great service, AMAZING food. Great flight."
Pro: "Quick, straightforward, only a little late."
Contra: "The hot sweaty bus from gate to plane needs air conditioning."
Contra: "When I arrived to the airport they told me my ticket had been canceled with no explanation. After 40 min they got me on the flight. I am still not sure exactly what the issue was"
Contra: "So we missed our connecting flight and had to wait 6 hours at Athens airport. On the second Flight with Lufthansa they didn't have a vegan food and she told me just to move the beef aside and eat the potatos?!"
Contra: "They lost my bag for four days, no customer service or any help. Was stranded without anything. Finally delivered my bag but to the wrong place. Grumble..."
Pro: "Friendly personnel, helpful, courteous,"
Pro: "The help provided by the company for connecting flight."
The two legs CDG-WAW WAW-TLV were extremely delayed
Pro: "The crew was really great, seats like in any Airbus (I guess better then Boeing)"
Contra: "Very old movies as entertainment."
Pro: "Short flight everything worked out."
Contra: "The food was very poor, the staff hardly offer any liquids through out the flight."
Pro: "The aircraft and crew were professional and courteous. The food was ok."
Contra: "1st, neither seat that I selected when checking in were given to me. 2nd both aircraft took off late for no apparent reason. 3rd When waiting to board in Warsaw, I was almost bitten by a large pit pull that a passenger was bringing into the cabin as a comfort animal. When I and several other passengers question the desk at the gate about the bringing a large vicious dog into the plane, we were told they were to busy to deal with us even though they were just standing there doing nothing. I have never seen such rudeness towards passengers as I did at that gate. I will take a ship across the Atlantic before I go through Warclaw again."
Pro: "The Crew"
Contra: "Free food"
Contra: "The flight was delayed an hour, this happens frequently when I travel on LOT"
Pro: "The variety of entertainment was enjoyable throughout the cruise. Food was nice"
Contra: "The Boarding process was disappointing The crew overall was ok just on two occasions the same flight attendant missed me while distributing snacks and drinks. More"
Contra: "Employees at airport in Budapest didn’t speak English, also went to restroom and there was no access for handicapped people, I’m on wheelchair. I will never again go that way, very bad experience."
Contra: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Contra: "Tight seat places. No food unless paid for."
Pro: "Flight crew perfectly ignore you if you want to be ignored."
Contra: "LOT Polish flights always seem to be late--resulting in my checked baggage not being able to get transferred to connecting flights and, thus, final destination on-time."
Pro: "The seats and entertainment on the screen."
Contra: "2 hour flight delay in LA. Then had to stand in line for 2.5 hours for rebooking the following morning. Then my new connected flight was delayed 1.5 hours. Then they left my bag in warsaw and it's been 2 days and I can't get a hold of anyone for my bag"
Pro: "Complimentary upgrade to business class - wonderful!"
Contra: "Delightful service and food."
Pro: "Seat on aisle"
Contra: "Not being late for my second flight"
Pro: "Amazing crew, dedicated to serve in a perfect way."
Pro: "Hello, The plane was one hour late because the plane engine has some problem. Thats what the Crew said . This is crazy and scary to fly that airline. And no friendly Crew at all"
Contra: "everything . first they have to learn English"
Pro: "the crew was very good, the seat could be a bit bigger in economy class"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."
Pro: "Free Services very good"
Contra: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."
Pro: "Movie selection, games, food, dreamliner plane"
Contra: "Legroom, seat comfort"
Contra: "Because LOT flight from Lviv was late we did not make the connecting flight to New York and had to spend the night in Warsaw."
Pro: "The fact that the Dreamliner plane is kind of new, maybe just a few years old. How it is tinting the window The support which you have under the feet The fact that is offering more entertainment on the flight"
Contra: "It will be nice to have inside of the seats a button which can start a massager"
Contra: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"
Pro: "Flight crew was good and on-time."
Contra: "Check-in at Budapest was horrible! Two girls working there were unprofessional, unhelpful, stood there talking and joking while my family waited. I had to sit separate from my wife and small children with special needs!!!! Fire these people!!!"
Contra: "I bought my inlaws tickets with a shorter layover and it was horrible. It took them ‘much longer to get home. There was no plane waiting for them in Budapest and they got re-routed to Vienna. Which then took them to krakow. They had to take off their luggage everytime they got off the plane and they are 80 years old. There were no escalators or elevators. The airlines lost one of their suitcases and promised it the next day and they have not received it yet. Horrible flight."
Pro: "On-board crew is polite and helpful. Boeing 787 Dreamliner is great. Overall, the flight was fine."
Contra: "The gate agents were forcing random people to check in their hand luggage, even before weighing that luggage. They also check the hand luggage to make sure it fits in the "template" and weigh it (a second time) at the gate. Once on-board, they then announced that they were waiting for other connecting passengers. Took about 45 minutes. It would be nice to know that before booking that they do this, and also before boarding, even if it makes more sense to start boarding before they arrive (but 45 minutes before?). The live map on the public screens in economy showed a dummy/overview map with "waiting for data" the entire flight, rather than the actual live map. Premium did have the data on their screens, and the individual screens also worked fine. Not sure what happened there..."
Pro: "Normal in-flight service but nothing special."
Contra: "Small plane."
Pro: "There is nothing what I can say I liked They were late at the first flight and I was almost to loose the next connection. The crew in the airport in Warsaw were very slow and unprofessional When I got back to chicago they had a delay 30 min as well. I had a very bad experience overall with Lot company I will never fly again with them"
Contra: "I hope I get back my luggage back in where I have so many things"
Pro: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Contra: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Pro: "my flight canceled from WAW to EWR"
Contra: "my flight canceled from WAW to EWR"
Pro: "Crew was great."
Contra: "No on-board entertainment."
Pro: "NOTHING...!!!!!! ZEROOO STARS....very unprofesionall...., this was my first and last time traveling with this aholes..........!!!"
Contra: "I don’t wana waste my time anymore talking about this f...... joke of company.......necer again"
Pro: "Interior seats in Premium Economy class."
Contra: "Employees at the WAW airport. They hired new people. Young people. And they act like Gods. From shaking heads to improper comments to the passengers. Quality of sound at the airport sucks. All announcements hard to understand."
Pro: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Contra: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them This is not the service you accept for 3000$ flight"
Pro: "Getting iff"
Contra: "Overcrowded Poorly organized"
Pro: "Easy long travel very comfortable"
Pro: "Ground crew did a good job rescheduling and arranging hotel"
Contra: "The flight was cancelled"
Pro: "I liked having a backpack."
Contra: "My backpack went missing and I have not received any word as to where it is. I am very upset about this, and I will be calling the airline as soon as I return to the United States. I was guaranteed that my backpack would be sent to Warsaw and it was lost in transit. I am extremely angry about this."
Contra: "The flight and the food All complete horror"
Pro: "Friendly staff, clean airplane, electrical sockets available."
Contra: "Flight was delayed. No efforts to ensure transit passengers are given priority. Spent hours waiting for the connecting flight."
Pro: "Cabin crew were at least apologetic after the delays and shambolic boarding process (see below)."
Contra: "Chaotic flight that was delayed due to overbooking and the failure to deal with it in any competent way. An apparently overbooked flight led to a cascade of errors - there seemed to be a total breakdown in communication between the gate/services team and the ground crew, etc. as to where the extra passengers came from and what could be done with them. They even admitted to their being many misunderstandings among the LOT staff themselves as they struggled to rectify the situation. The worst outcome was that we got trapped in the bus, right outside the plane, for 30 minutes. They had sent us to board while back at the gate they were still arguing over who should actually be on the plane. During this time there was no sign of the cabin crew at all. After 10 minutes or so the driver left to go and have a chat with some of the ground ops team and we were left on our own as the windows steamed up and small children started to cry. The whole thing was an appalling exercise in miscommunication - both between staff themselves and between staff and passengers."
Pro: "The landing was little hard."
Contra: "Boarding started at least half an hour late."
Pro: "Smooth flight. Perfect service."
Contra: "Better reading material"
Pro: "The crew, plane and airport was great!"
Contra: "Part of our luggage was disassembled and not delivered to the final destination."
Contra: "The crew might be greeting passengers onboarding."
Contra: "Sēdvieta neērta un nepiemērota gulēšanai."
Contra: "One Toilet for a full plane with 150 passengers...."
Contra: "At least a complimentary glass of water or juice in Economy."
Pro: "Arrival in time"
Contra: "Compartment for hand luggage was full, no space"
Pro: "Very nice plane and we left on time and the flight was very smooth."
Contra: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Pro: "Helpful crew"
Pro: "Crews on Air France are outstanding!"
Contra: "Baggage was lost and was delivered 2 days later."
Pro: "Crew were efficient and friendly."
Contra: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Contra: "would not check my bag to final destination"
Pro: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Pro: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Contra: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Pro: "most of the crew were polite and helpful"
Contra: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Pro: "staff were polite, helpful, and efficient"
Contra: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Pro: "Newer plane."
Contra: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Pro: "Pleasant crew, efficient boarding, flight was on time"
Contra: "No in-flight service"
Pro: "Nice new propeller plane on time"
Contra: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Pro: "If water was free it would be better. Other than that everything was fine"
Pro: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Pro: "Everything was excellent"
Contra: "Nothing. All was good"
Pro: "Easy for my friend and I"
Pro: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Contra: "We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!"
Contra: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."
Pro: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"
Contra: "I needed to cancel the flight a month before, and I got no refund"
Pro: "The helpful ground person at check-in."
Contra: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Pro: "Professional appearance"
Contra: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."
Pro: "Boarding went well and crew was nice."
Contra: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Pro: "Food was good, flight was on time, boarding quick"
Contra: "Aircraft was incredibly dirty."
Pro: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Contra: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
Contra: "surprised i had to pay for coffee"
Pro: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Contra: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Pro: "Friendly crew, tons of meal options, good price."
Contra: "Checked in luggage is only 20kg, there's no entertainment in flight."
Pro: "Fine, left on time, short flight."
Contra: "No complaints"
Pro: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Contra: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Pro: "The flights were on time, and the Riga airport was efficient."
Contra: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."
Contra: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"
Pro: "Very efficient, quick"
Contra: "Boarding tool a lot of time. We departed late"
Contra: "Riga to vilnius delayed 2 hours"
Contra: "Uncomfortable, cramped."