Contra: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Contra: "Breakfast could have been better"
Pro: "The service and food was great. Plains are new."
Contra: "Crew was not very helpful"
Contra: "Flight delays are always disappointing."
Contra: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Pro: "Professional and friendly crew"
Contra: "Food quality from Jakarta is bad"
Contra: "Boarding took forever and flight was delayed"
Pro: "The crew was amazing!!"
Contra: "Nothing! Excellent flight!"
Pro: "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
Contra: "The movie selection and meals were not bad, but I've had better on other airlines."
Pro: "The crew and food both are amazing."
Contra: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Contra: "Great experience all around. Need to improve access customer service support."
Pro: "Beautifully presented and tasty Japanese food. Electronic windows."
Contra: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
Pro: "everything went well. food and service was great."
Contra: "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
Pro: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Contra: "None whatsoever."
Contra: "I know this isn’t really the fault of the airline, but there was a loud toddler sitting behind me. It was frustrating, because the mother did not seem to do anything to have her child be quiet. It makes it hard for everyone around them to have comfortable rest, especially as this was an overnight flight. I have flown over the years with up to 5 children and do know how hard it can be, but it is important to foresee the needs of the child. I wonder of the attendants could have been a little more firm with the mother to ask her not to let the child roam the aisle."
Pro: "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
Contra: "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
Pro: "The flight attendants were first class."
Contra: "A small snack would have been nice, even a small bag of pretzels. Anything."
Pro: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Pro: "So much food, great leg room, very comfortable and clean, kind and attentive staff"
Pro: "Crew was very pleasant"
Contra: "Food was fair, not great."
Pro: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Contra: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Pro: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Contra: "They every bad customer service, I never seen before"
Pro: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Contra: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Pro: "Clean and very good service."
Pro: "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
Contra: "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."
Pro: "Food was pretty good."
Contra: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Pro: "Food and drinks"
Pro: "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
Pro: "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
Contra: "Selection of video entertainment could be increased and improved."
Contra: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
Pro: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
Pro: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Pro: "The service was excellent and the staff friendly. Service was fast and staff friendly."
Contra: "Small leg room."
Pro: "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
Contra: "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
Contra: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
Pro: "The service, food, entertainment, everything was perfect. Thanks so much"
Pro: "The ground crew in HKG airport was really helpful."
Contra: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
Pro: "Very spacious and comfortable, modern plane"
Pro: "JAL in general."
Contra: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"
Pro: "The crew were cooperative and the supplies were good"
Contra: "The chairs were not comfortable and the toilets were so dirty"
Pro: "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
Pro: "nothing at all...horrible aircraft, horrible flight"
Contra: "1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!"
Pro: "The flight was really comfortable, the food was the best meals on the plane as far as I could remember. The stewardess were very helpful and friendly."
My family took 3 tickets . Then we got 3 separate tickets . It is not fair for family sitting in different seat.
Pro: "I had to pay two tickets for same flight from Islamabad to San Francisco and going from San Francisco to Islamabad it’s been cancel and I am fighting for my money back they don’t want to refund it"
Pro: "The seats were amazingly narrow and uncomfortable. Difficult to get out of; did not see crew very often with water"
Contra: "Less confusing controls on the equipmentl"
Contra: "Mechanical problems delayed the flight 1 1/2 hours. Other than that, the flight was good."
Pro: "crew was good but seat was too narrow, and there are too many little kids near us."
Contra: "do limit the number of passengers with little children and don't put senior citizens near them."
Pro: "Crew and flight comfort were fine until the flight got canceled after sitting on the plane for over an hour"
Contra: "Wasn’t happy with the accommodation after the flight cancellation, was told no other flights for 3 days so I ended up paying $250 more to get on a different airline that day to make the wedding I was going for."
Contra: "Flight was delayed for more than an hour. No courtesy to inform passengers. The boarding took place and all passengers were crammed into the departure lounge with no place to sit for more than an hour!"
Contra: "I do not find anything to complain. My first choice will be Emirates."
Pro: "Fabulous flight and trip to Australia"
Pro: "On time boarding . Crew was helpful"
Contra: "Food was not satisfactory"
Pro: "The leg space and the entertainment. The crew were very nice."
Contra: "The bathroom must be kept cleaner."
Pro: "Crew is friendly, flight was smooth and timely."
Contra: "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"
Pro: "Crew was fantastic!! Definitely will travel with Emirates again!!"
Contra: "Seats a bit uncomfortable but I know nothing can be done about that, so everything else was great."
Contra: "Children crying, screaming, kicking chair."
Pro: "Smooth flight. Attentive crew. Good entertainment options"
Contra: "The toilet had no toilet paper so I used the paper hand towel and prayed it did not block when I flushed. The beef option was not that great. I should've chosen the chicken."
Pro: "Staff is very friendly. Food service is really good"
Contra: "Everything is good. But need to improve a entertainment. New movies Indian handi and Pakistani"
Pro: "Air vents over seat, excellent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Contra: "No foot rest - limited ability to upgrade."
Pro: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Contra: "Food. It’s plane food wasn’t impressed."
Pro: "Good service, great crew, comfortable seat and pitch."
Contra: "The food was mediocre compared to usual standards."
Pro: "I was upgraded to business class. Very nice"
Pro: "The entertainment systems was really good."
Contra: "The service of the crew was one of the worst I've ever had..."
Contra: "Hindu Meal was a repeat of the DEL DXB and DXB JFK sectors."
Pro: "Entertainment is good"
Contra: "Flight was good"
Contra: "This seemed far different from emirate flights that I'm used to. Over the years their service has decreased but the 1 meal and sub-par snack I got for an 8.5hr flight was poor, likened to a budget airline. This is the second flight recently I've been on that the drinks come so long after the meal you don't even get to enjoy your cola with the meal. The first food cart should have colas if there won't be another cart to come along until 30+ minutes later. I also expected Emirates to provide an eye patch, an 8 hr+ flight in the night time hours in worthy of an eyepatch. Budget airlines do not provide this, but I expected Emirates to. Lastly, I don't think it's necessary to hand out a menu indicating there is something to look forward to when the food is of quite poor standards for Emirates, standard for all other airlines. Maybe the Durban to Dubai route stocks he flights with less experienced crew, this is the impression I got; a much less refined group of people on the plane."
Pro: "In flight entertainment"
Contra: "It was an overnight flight but they serve dinner don't turn lights off then other passengers are shaking you awake to have you put ur seat up this was unacceptable"
Pro: "Staff and the choice of movies in the entertainment system."
Contra: "The food could be better. Should provide choice of fruits, salad, yogurt etc."
Pro: "Attentitive staff, leg room, food, entertainment - all great"
Contra: "Still wish I could buy better wine during the flight from Economy. Would pay $100 a bottle for great wine. The wine in coach is undrinkable."
Pro: "Crew was pleasant and friendly."
Contra: "The plane seemed old compared with my flight to Dubai the morning of May 4, 2017."
Pro: "The plane. The thoughtfulness of the crew. My seat's location. I was lucky to be in the front center! The flight information display. Flying at night across the Tasman Sea it was as though we were stationary (apart from a little vibration as we crossed the Southern Alps). Besides, the Air Bus is so quiet (comparatively). Oh yes. One other thing: the fare."
Contra: "We are vegetarians (not vegan). I wasn't keen on the chicken/fish option. But I didn't complain."
Contra: "They changed our seats to 46F 58F and 88B. We already get boarding pass for connecting flight but they did changed them because of flight delayed from Bangkok. It was unfair. They should hold reserved seats for us since they knew that the first flight would arrive on time."
Pro: "Staff was great. Dealt with new lack of electronics fairly organized for such a sudden thing. Food and flight were good."
Contra: "This isnt a complaint about screaming babies. They dont know any better. But kids that are 3-6 or so? They shouldnt be screaming for hours, kicking seats and the plane window, ignoring and talking back to flight attendants etc. What terrible parents. They left the plane a mess too with food and trash all over the place."
Pro: "We love Emarites Airlines Service"
Contra: "When boardiing at Dubai entry used one gate with steps this was a minor inconvenience wth the friendly helpful assistance of the flight attendants."
Contra: "I missed the first segment of my flight due to an accident and traffic on the way to the airport. I was asked to pay $1200 to get on to the next flight (without any warning that my subsequent segments will be suspended) so I bought an one way to Dubai from NYC. Then my subsequent flights were all suspended and I had to buy a new set of flights for the remaining of the trip. I didn't get to take any of the flights I purchased through Kayak."
Pro: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"
Pro: "Service was phenomenal as well as quality of food and entertainment."
Contra: "I can not say anything was wrong at all."
Pro: "Everything was amazing."
Contra: "Nothing. Great flights"
Contra: "Check in an hour early!"
Pro: "The flight was amazing. The crew was nice and professional. They constantly checked up on us, as well. The food was good for food during a flight and there was nothing lacking in the entertainment department either. There is really not much Emerates could do to make the flight more pleasant."
Contra: "The check in experience is the worst I have ever had. One bag was a little heavy so I had to pay the fee which I was happy to do. But, they took me out of line and up to the office, I then had to wait 30 minutes to be helped only to then learn that the credit card machine was not working. So, I had to get cash from an ATM, which charged a fee, and there was no change available so I ended up paying more than the fee actually was. Then, I had to go back through security and stand in line again just to get my boarding pass. I was at the airport 3 hours early and this disorganized system almost caused me to miss my flight. It was just unprofessional all around."
Contra: "Tough to get a drink"
Pro: "Everything was great. Crews were nice and helpful. Flight was early which was very helpful. Our luggage # was displayed on our screen efficiently."
Pro: "Flight still arrived reasonably on time despite being delayed. Service is excellent!"
Pro: "Excellent airline"
Pro: "Accommodating flight attendants. Easy transfer between flights."
Contra: "The length oh the flight, but Emirates can't help that. It was 14 to 15 hours."
Pro: "Everything was fine."
Contra: "Everything was fine."
Pro: "Flying with Emirates"
Pro: "On time, good service great entertainments."
Pro: "Entertainment and food"
Great flight ! Enjoyed it
The economy seats were ok in terms of comfort. Food was terrible and much worse than on prior trips on Qatar and other middle eastern airlines.
Comfortable seat, good food and friendly staff
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Services were excellent and given on time.
Contra: "Food options were very similar. And the pre-made meals are hit or miss"
Contra: "The lounge is a bit far from the departure gate, so I waited with regular economy class travelers. It would have been nice to have had a closer dedicated area for business class."
Pro: "Very pleasant and comfortable flight with QA."
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Contra: "Not a lot other than better choice of movies and music. Super airline as always"
Contra: "Flight was cancelled and rebooking dealt with poorly"
Pro: "All okey except earphones issue .. doesn’t works to be connected"
Contra: "Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service."
Contra: "Very happy on Doha to ORD"
Pro: "Yes very"
Contra: "The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami"
Pro: "Was the crew amazing and nice"
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "Nice airplane, great crew."
Contra: "Beef stroganoff was terrible"
Pro: "Smooth flying regardless of the air wake turbulence, excellent treatment from flight attendants. I felt safe during the flight."
Contra: "Give more time for checking in the luggage, Cancelation my flight with 0% reimbursed on my funds, on boarding time 10 minutes delay was truly unfair."
Contra: "food options exhausted pls tell ground catering to provide more food"
Pro: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Contra: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Pro: "Food was good and staff was friendly."
Contra: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Pro: "The on flight entertainment is great. It’s very accommodating especially for long flights."
Contra: "Onboarding was ridiculous. They merged two gates together with no instructions to the large crowd of people boarding the plane. We were scheduled to start boarding at a certain time and we didn’t actually board until 45 minutes later. When we asked the attendants when we would begin boarding and did they have any instructions they were extremely rude, laughing with one another and taking selfies. When we we asked for the third time they brushed us off with a time frame. It was extremely disappointing."
Pro: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Contra: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Pro: "Good food and good hospitality"
Pro: "Service, crew, food"
Contra: "Seats are small"
Pro: "Like before,Awesome experience provided by inflight crew, who attended to all your needs for this 4 hour long flight Made us feel really at home!"
Pro: "The wider space between all seats and the selection of the food"
Contra: "Nothing at all"
Pro: "Qatar has the best crews. The 777-300 is the most comfortable aircraft I've ever flown on, and I'm always in the cheap seats. Plenty of food."
Contra: "Some of the food dishes weren't appealing to me. But I get that trying to please everyone with everything on diverse international flights is impossible."
Pro: "The best airline I have ever flown."
Pro: "Hospitality and food."
Contra: "Seats are not comfortable."
Contra: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Pro: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Contra: "We have no complaints."
Contra: "Extremely small leg pitch"
Pro: "Good legroom, friendly crew."
Pro: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Contra: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Contra: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Pro: "best airline food ever"
Contra: "for an international carrier, leg room is horribly cramped. singapore airlines and qantas offer better leg room in their economy class seats."
Pro: "Friendly crew, good entertainment options"
Contra: "Nearly empty flight and twice got assigned seat in very front with screaming child. Going had to move to nonreclining seat after 1st 12 hour flight. Assigned last seat in plane going even though short layover - had to run after 12 hours on plane since got last bus to terminal and waited, waited, waited for final passengers, not fun. Way back flight changed and no accomodation made (a lounge, room, anything) for 7.5 hour layover "you'll just have to hang in there" in middle of night even though others on my tour with same issue in dubai got a room included. With added stress of going through qatar which i booked because of longer layover so wouldnt miss connection just before political decree announced, i will do anything to avoid qatar again despite the very friendly crew. And having to wrap my camera equipment to check it, get extra insurance, such a pain."
Contra: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"
Pro: "Crew professionalism"
Contra: "Food: at best a B+ Laptop Wrapping at gate: very slow process Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Pro: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Pro: "Again on time and effortless boarding made the overall experience a good one."
Contra: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Pro: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Contra: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."
Contra: "qatar airlines has some old airplanes foods are not good"
Pro: "The flight service was great. We had a slight delay on the way back to Doha from Heathrow but they made up for it by getting us through security faster so I didn't miss my flight to Tokyo. Overall the timing was excellent and I got home without having to fork out any extra money."
Contra: "Song selections"
Pro: "The food on the way back to the United States was excellent. The flight attendants were very friendly and helpful."
Contra: "The good on the way to Cape Town was deplorable. Some of the seat back entertainment centers were malfunctioning while trying to watch movies. They would stop and move forward of their own accord."
I miss the old swiss air this new airline is not the greatest.I am swiss travel back and forth between the us and Switzerland ten times a year and I really think swiss is the bare bones of airlines thank you
Better entertainment options and faster boarding.
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Contra: "I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!"
Pro: "The food and very professional and friendly service."
Pro: "Again staff was very friendly and helpful."
Contra: "That since it was a shorter flight no tvs."
Contra: "The food is good k"
Pro: "The boarding process was easy"
Contra: "Some of the crew members were rude and inconsiderate - if you see that someone is sleeping, you don’t stand at their seat and lean on it and shake it while you’re waiting to give the security demo before take off."
Pro: "The crew was amazing"
Contra: "Flight was a bit delayed"
Pro: "Food was great and abundant. Frequent service"
Contra: "Seats are too tight for such a long flight"
Pro: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Contra: "Free Wifi."
Pro: "Crew was very friendly. Seat a pretty comfortable."
Pro: "Service was slow, but fine."
Contra: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"
Contra: "This flight was poorly advertised as Economy Light. I had to pay $500 in baggage fees to being one checked ski bag round trip - more than the cost of my entire fare!"
Contra: "First plane from Barcelona to Zurich was turned around mid flight for medical emergency. Missed connection flight and had to wait 24 hours for next flight to LA."
Pro: "When you lose your phone in the business class seat and a technician goes to find it once you land in Zurich and the day that it has miraculously disappeared there isn’t much to like at all about Swiss Airlines. Swiss Airlines isn’t going to hear the end of this is they don’t agree to replace my son’s phone. My husband is a lawyer and we are prepared to bring this to the public."
Contra: "My son dropped his phone in business class seat and the ground staff technician claimed it wasn’t there. Theft at its best! Swiss Air better take responsibility for their shady staff and agree to replace my don’s Phone promptly or we will take this to the public eye and courts. I’m sure we could get a big class action suit."
Pro: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."
Contra: "Too hot. Too late. Staff could have been more accommodating. Online checkin was impossible."
Pro: "Spacious seats"
Contra: "Bag check process"
Pro: "I was gratified to see that the 777 Boeing aircraft have now replaced the older Airbus aircraft..... This is my sixth time traveling to Switzerland from San Francisco on Swiss....Their service in my opinion remains excellent......The cabin crew was cheerful friendly yet remained very efficient at the same time... The food was very good, , The two meals that comes with one's Ticket still also comes with complimentary beverage service .... and even a warm moist towel is offered towards the end of the flight ... not bad for a seat in coach ...."
Contra: "I had no complaints except that there was a 40+ minute delay in receiving our checked baggage..... this could have been a problem With the airport ground crew at Zurich airport ....."
Pro: "Ground Staff (your frontline) were welcoming The seats are most comfortable, the cabin immaculately clean, the Staff polite, helpful and efficient. The flight was smooth including takeoff and Landing Thank You All"
Contra: "Have no complaints."
Pro: "on time, quiet, nice screen, fast luggage delivery"
Contra: "no foot step available at the seat, uncomfortable for small people who’s heels can’t reach the floor"
Pro: "The airplane was cool and the time for arriving was correct as well as easy to check in. The pilot was good and they told us who won on the World Cup tournament I liked that. There was a younger crew memeber she was reaaally nice."
Contra: "I asked when i got my ticket for a window seat and he said he gave me one but he did not in the two flights I got. I requested the crew for a window seat if possible since I had been feelin nauseated, it did not help that the guy sitting next to me had a really bad breat and smelled bad. They offered me a sit in the middle of the plane, that did not work well because I was feeling sick, being in between a big guy and a bigger lady was not going to help at all. There was an older crew member and she seemed to be kinda discussed with the trash even though she was using gloves. Food was ok but not the best. To top it off I told them that the headphones connection wasn’t working and they only brought me a pair of new headphones. I tried mine and they didn’t worked, so the whole 8 hrs of flight I was watching movies with sound only from on side. They didn’t even bother, I guess cuz I am economy? Not sure I did see some free chairs in the lanes between economy and first class but they didn’t even suggested that so I decided to suck it up and sit on my assigned chair. The bathrooms where dirty and smelled reaaally bad from the beginning that really was disgusting to be honest. I can let go many things but not that. I had to help the passenger sitting next to me cuz he didn’t know how to do anything and didn’t speak English, he was an older man, with signs I was able to show him how an airplane works. I never complain about flights but this one was tooo many little things. Oh and what about an international flight where I have to pay for a second bag! Really? I did it on my way to Europe and I thought I payed both and then I had to do it again. Whatever money I thought I could save was a lie because I ended up paying a lot more adding the bags and additional transportation for home based on the airports. I am not satisfied at all with the flight experience"
Pro: "The crew was amazingly kind and hospitable. The captain kept us informed continually of any changes which is something that as a passenger one really appreciates."
Contra: "As always, the economy chair area are small but roomier than other airlines."
Pro: "Took care of every need with a smile and class"
Contra: "Seats uncomfortable"
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pro: "Crew was nice."
Contra: "Cabin is old and needs updating. For the cost of the ticket, I expected better entertainment, more room, and better food."
Pro: "I am very satisfied and I will recommended it to my friendships"
Contra: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Pro: "I love everything. The aircraft was spacious and clean. The crew excellent and the food very good."
Contra: "I wouldn't say didn't like something but we had to wait 40 min over the time we were suppose to take off. And this is notbody s fault but it was ind of long..."
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Contra: "In order to board we were requested to line up at gate according to seating group. And then had to wait there in line standing for almost 45 minutes before we were finally told we could proceed to board. No reason for lining up so far ahead of time....and had to stand....."
Contra: "You charge the ticket and my reservation wasn't there!!"
Pro: "plane was huge and clean. hour flight, was shocked to have service. Bravo!"
Contra: "gate number on ticket was different from where plane left from. Almost missed my flight."
Pro: "Great customer service."
Contra: "Breakfast was a strawberry yogurt, orange juice and a croissant. Sugar free options ie. Eggs, rye or whole grain bread are a few examples of sugar free breakfast items that could be provided."
Pro: "Loved the cute attendant we had on flight :)"
Contra: "Old TV screen and remote"
Pro: "The crew (and food to a certain degree) are the only things at the moment that represent a bright side of Swiss Airlines."
Contra: "I have flown with Swiss several times. Every single time, I had to run in between my gates to make it to the connecting flight. And in the process of the turmoil and stress of rushing, I have witnessed airport people being extremely rude with passengers who were not at fault that their original flight was late and were merely trying to make it on time. Correspondingly, every single time I flew with Swiss, I never knew whether or not I will get my luggages. Simply put, your organization is poor and your flights are unfailingly late!!"
Pro: "I enjoyed the entirety of the flight."
Contra: "No complaints."
Pro: "Good product, excellent food, great and attentive service"
Contra: "Set quality for Business leaves much to be desired. Feels like sitting in Y with middle seat free."
Pro: "Food, service, beverages, film selection."
Pro: "Only the crew was good"
Contra: "Ridiculous entertainment system - was impossible to watch a movie."
Pro: "The children had easy entertainment at their hands. The planes were clean and comfortable. The food had a Swiss touch and the chocolates are always welcome in my family."
Pro: "We liked that there was, by default, a vegetarian meal option. There were good entertainment options too."
Pro: "Lots of snack service and real dinner's! So much yummm"
Contra: "Boarding was kinda weird and confusing."
Contra: "Aircraft old"
Pro: "Flight attendants were perfect, sincere, and friendly. Great selection of free movies."
Contra: "I could not open my laptop and do any work once the person in front of me put their seat back. Big time bummer."
Pro: "courteous updates; excellent service."
Contra: "waiting 35 minutes for gate upon arrival"
Pro: "Service, slot"
Contra: "Distance to gate"
Pro: "The whole flight process was a nightmare! From the counter check in to baggage claim."
Contra: "There should have been a children's area that was double insulated from the rest of the very full and crowded flight."
Delay and change of terminal last minute
Overall a pleasant flight.
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "Klm's consistantly high standards in everything they do."
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Contra: "Move the drapes a few more inches back."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Contra: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pro: "Reasonable space in economy class seats"
Contra: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "General flight journey"
Pro: "Entertainment was amazing"
Contra: "Seats a bit hard"
Pro: "the drinks"
Contra: "seat reservation. having to pay for luggage...."
Contra: "There was no wifi on flight"
Contra: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "Crew were great, food, entertainment, seat and everything else was great as well."
Pro: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Contra: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Contra: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pro: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Contra: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Contra: "Nothing special"
Contra: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pro: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Pro: "Left ontime and service was excellent."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Friendly staff"
Contra: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Contra: "Amesterdam airport employee was really rude"
Pro: "Airlines issue"
Contra: "Profiling certain customers"
Contra: "At some point the luggage was lost. here."
Pro: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Contra: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pro: "My bagage broke"
Contra: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Pro: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Contra: "The food was okay, not that great."
Pro: "newer plane, good staff"
Contra: "need better and more food options, more often"
Pro: "Airline staff good and professional"
Contra: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pro: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pro: "Arriving more or less on time"
Contra: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Pro: "Everything - Checkin, crew, food, entertainment"
Contra: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Contra: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pro: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Contra: "lack of meal options"
Pro: "The service, entertainment, food, the crew, the aircraft were excellent."
Contra: "They put us in a Transavia plane."
Pro: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Contra: "Quite bummed that the flight didn't have wifi / USB):"
Pro: "leg room economy compared to KLM"
Contra: "full flight, no upgrade possible"