Pro: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Contra: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Pro: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Contra: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Pro: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Pro: "The service was excellent"
Contra: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Pro: "Seats are spacious even for economy class."
Contra: "No complain . It’s singapore airlines"
Pro: "Staff was great as usual"
Contra: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Pro: "Yes and yes"
Contra: "Not sure because I have never had a better experience."
Pro: "The crew was terrific. Always smiling and helpful."
Contra: "If you need more space economy is a tight fit. It would be better to upgrade."
Pro: "Service was excellent!"
Pro: "Great crew and cabin!"
Contra: "Meals were just ok"
Pro: "The service is exceptional!"
Pro: "Five Star Singapore Service on board the aircraft."
Pro: "Singapore airline is amazing, great service and quality entertainment."
Pro: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Contra: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Pro: "The lunch and dinner menu was excellent"
Contra: "more bathrooms."
Contra: "the food was mediocre at best - had to ask for water couple of times"
Pro: "Boarding was good and the flight time was shorter than expected."
Contra: "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
Contra: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Pro: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Contra: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Pro: "ending meal was very late like an hour or less before landing"
Contra: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Pro: "Comfy chairs and good food on Singapore Airlines."
Contra: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Pro: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Contra: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Pro: "The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia."
Pro: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Pro: "The friendliness of the staff, the food and overall the experience."
Contra: "That our bags weren't check in all the way to SEA"
Pro: "The food is good. The service is excellent, always smiling and attentive."
Contra: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Contra: "Need to be able to upgrade with Krisflyer Miles"
Pro: "The crew was very kind and helpful."
Contra: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Pro: "The seat comes with foot rest attached to the front seat."
Contra: "I asked for decaf coffee and the attendant totally forgot about my request."
Pro: "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."
Pro: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Pro: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Pro: "Great service, great experience."
Contra: "I liked it all."
Pro: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Contra: "Food was meh. Above average, but still not amazing."
Contra: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Pro: "Overall very good."
Contra: "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
Pro: "Great food, friendly staff, on time... what else do you need?"
Pro: "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
Pro: "Great food and fantastic service"
Contra: "Needs more legroom"
Pro: "Amazing crew, great service. Really good food"
Pro: "Flight crew we're attentive and anticipated issues. The flight was smooth and the lavatories were clean and stocked. Love the hot towels at the beginning and end of the flight."
Contra: "Not much to be honest. I suppose if I could say anything it would the seats in economy are a bit cramped, but that's to be expected."
Pro: "Comfortable seats."
Contra: "We were supposed to fly back to Los Angeles from Tokyo on Wednesday, August 24th. We got to Tokyo Narita a little later than planned due to the Narita Express train being delayed. I had received emails that our flight had changed gates, and was then delayed, but when my sister and I went to check into our flight, we were told we were unable to board because it was too late. I thought it was absurd because the flight had not even started boarding, and I had gotten an email saying it was delayed. We tried to reason with them, but they would not let us on the flight. It was imperative that we got back to Los Angeles on Wednesday, but all our plans were ruined due to them bumping us off the flight. My sister had a connecting flight to Boston, which she then had to reschedule and was charged for. We were stuck another night in Tokyo, where we had to spend money on a hotel. The Singapore Airlines attendants eventually informed us that we could get on a flight the next day. This delayed us by 24 hours, which was highly inconvenient. It was also especially unnecessary since due to the flight being delayed, we would have absolutely been able to make it. I do not appreciate being bumped off of a flight due to airlines wanting to make more money, especially being stuck overseas. Its not like it was a domestic flight where we could just hop on another one in the next few hours, this totally derailed all of our plans. I do not appreciate the inflexibility of the Singapore Airlines agents, and this is not an experience that makes me want to recommend flying with Singapore Airlines. I appreciate that they did not charge us, however it was a major inconvenience that could have simply been avoided by better customer service and understanding."
Pro: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
Pro: "The flight was an hour shorter than i expected. The staff was around and attentive. I felt like i won the lottery with flights"
Contra: "Not one complaint"
Pro: "I loved the entertainment, the kind staff, and the extras they gave out to try to make us as comfortable as possible."
Contra: "My boyfriend is very tall, 6'6. On the flights to and from, even though he was on he aisle side seat, it was very difficult for him to have enough room for his legs, thus making my space that much less. In the future, I think we would benefit from booking either the seat behind us for him that had more leg room, or the seats in front of us that were the first seats of all rows."
Pro: "Flight was pleasant, boarding was a tiny bit disorganized. They didn't use the groups for economy, perhaps because there was so many of us."
Pro: "No baggage charge for surfboards"
Pro: "Very pleasant, staff was always smiling and eager to help."
Contra: "I did not receive the flight confirmation even after payment it was kayak mistake and i will never book from your site again"
Contra: "flight left very late. couldnt make up time on the way. had to struggle to make it to the connection."
Pro: "On time. Efficient. Great crew."
Contra: "The sandwiches on the quick hop between abidjan and accra aren't that great."
Contra: "The crew wasn’t that friendly! Neither when boarding as in the plane"
Pro: "Crew was kind, attentive, funny, and engaging. The best."
Contra: "A warning about landing in Dubai, and being put on a bus to the terminal"
Contra: "Keep employees have to give excellent service & smiles to passengers"
Pro: "Great food. Had my own row, very comfortable. Kind and helpful crew. Amazing entertainment options."
Pro: "Best of the nest"
Pro: "Wish there were more leg room"
Pro: "Was ok"
Contra: "Water bottle to all the passengers."
Contra: "Co passenger is rude or showed attitude"
Pro: "Leg room and friendly staff"
Contra: "Child’s meal does not have vegetarian option, this must be included as it makes not sense in not having this option."
Pro: "Comfortable seating"
Contra: "No problems"
Pro: "Emirates deserves its reputation for providing an overall enjoyable experience"
Contra: "New Jersey airport is seriously lacking in functioning systems"
Contra: "food and long layover"
Contra: "the boarding process was awful. they called for people to go into the pregate area at and the plane had not yet arrived. once in the pregate area the is no access to food or water and you cannot bring in a bottle of water from the terminal"
Pro: "Good selection of movies. Nice staff- some of which were able to handle difficult customers better than others."
Contra: "Both flights to Athens and returning to New York were very delayed. As a result, passengers were annoyed and staff members looked obviously stressed as well. On the whole my impression is that this airline keeps up appearances very well but is in fact somewhat disorganized."
Pro: "This flight was shorter so didn't have any problem and there were veggie options for food."
Contra: "That I was again stuck in the middle seat after requesting an aisle."
Pro: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Contra: "The food was average"
Pro: "Entertainment offer was great. Live channels, talks, movies, etc..."
Contra: "The service... it was almost a 7 hours flight, the crew brings you your food and that's it. I needed to ask more than three times to get water, again and again, I can't understand this behaviour at all. They treat you extremely bad unless you fly business with them. I felt uncomfortable and didn't like this behaviour at all."
Pro: "The staff are extremely friendly and accommodating. The plane itself was clean and there were plenty of bathrooms. It was great to have two free meals, drinks and entertainment making a 10 hour flight go by faster. I love the eye masks and ear plugs to make sleeping on a plane easier. All around success and would fly again with them!"
Contra: "On the flight home the crew seemed a little confused who was in charge of my row. I had to go get myself the customs forms and a pen. Also the front of the plan was extremely hot compared to the back."
Pro: "we were travelling with kids. They pulled us from the back and put us in the front since our group of 6 had two small kids. They were extremely nice to us in athens."
Contra: "I just wish there was a snack in the middle of the service."
Contra: "Kitch design, fat people should not be allocated middle section seats"
Pro: "Good entertainment"
Contra: "Stawardess took too long to collect trays after we had eaten.at least two hours."
Pro: "Great flight even in economy! Two good meals, personal entertainment with close to a 100 movies to select from and great service by the crew."
Contra: "This seemed far different from emirate flights that I'm used to. Over the years their service has decreased but the 1 meal and sub-par snack I got for an 8.5hr flight was poor, likened to a budget airline. This is the second flight recently I've been on that the drinks come so long after the meal you don't even get to enjoy your cola with the meal. The first food cart should have colas if there won't be another cart to come along until 30+ minutes later. I also expected Emirates to provide an eye patch, an 8 hr+ flight in the night time hours in worthy of an eyepatch. Budget airlines do not provide this, but I expected Emirates to. Lastly, I don't think it's necessary to hand out a menu indicating there is something to look forward to when the food is of quite poor standards for Emirates, standard for all other airlines. Maybe the Durban to Dubai route stocks he flights with less experienced crew, this is the impression I got; a much less refined group of people on the plane."
Contra: "Better comfort with Airbus 380 but food remains a concern"
Pro: "A380 is spacious"
Contra: "my seat (head) was broken"
Pro: "Very pleasant crew, good food and an easy layover."
Contra: "No negative feedback."
Pro: "The seats."
Contra: "Firstly, the attitude of the staff was beyond comprehension. From the get go, they all looked as if they were working at gunpoint. Secondly, the food was inedible. Over salty, bland, and above all, they ran out of food. On an aircraft the size of an A380, one would like to assume that there will be enough food for people who are stuck and afraid of asking for anything from the moody staff. I have been travelling with Emirates for years now and insisted on flying it this time around upon much disapproval from my peers and family. My experience proved them right. I am still in complete shock and dismay. On a 12+ hour journey if I have to witness the staff rolling their eyes and where the passengers have to think twice before asking to be served, I think that's not right. Shame on you Emirates."
Contra: "Multiple times I overheard the crew rudely tell elderly foreign passengers that "no this is all we have, only chicken, if you don't want that then you'll have to wait" usually this was said to someone of color and who's english wasn't very good."
Pro: "I always see the best experience with emirates"
Pro: "The entertainment is excellent- so many choices. I also really appreciated having a plug and a port in the house seat, I could keep my devices charged and feel free to use them as much as I liked. The attendants were friendly and helpful the entire flight."
Contra: "The food was not amazing, for a near 17 hour flight, I think 1 more snack would have been welcome. Also a personal bottle of water would have been great. I had to ask for water several times and I noticed lots of other passengers doing the same."
Contra: "Crew hospitality-not attentive as usual. We tried to upgrade (by paying and not using miles) and the staff at the check-in said we cannot as the flight was not full. Surprised by the explanation."
Pro: "It was very comfortable for a 14 hour flight."
Contra: "I didn't like the fact that they ran our of my selection of breakfast. We were seated midway on the plane and my breakfast selection ran out before they got to my section."
Pro: "The staff was very friendly"
Contra: "food choices and entertainment options could be better"
Pro: "Food, entertainment system, the air bus A380 was superb , cleanliness and crew was attentive."
Pro: "Entertainment and flight information was very good.Service also very good."
Pro: "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
Contra: "No free seat selection available anymore until checkin."
Pro: "In flight staff were great, very industrious, and very friendly. In-flight entertainment was the best I have come across on an economy seat."
Contra: "My check-in experience was concerning. I had an onward flight to Manila, but no onward flight from there. The airline policy had me not allowed to check in for my flight because of this. I narrowly avoided missing my flight by booking another flight just in time."
Pro: "Great service, comfortable seats, and great entertainment ..the food isnt too bad depending if ur not a picky eater, but overall its the best"
Pro: "Overall good flight and experience. Service defines EK from others."
Contra: "Boarding a bit disorganized and seats are very cramped up."
Pro: "Crew couldn't have been friendlier!!"
Pro: "Nothing !"
Contra: "Security staff did not know English and asking ladies passengers to remove bangles which was impossible."
Pro: "The flight was clean and well maintained"
Contra: "The flight was delayed by 1hr 30 so missed next flight and i had to buy a new ticket"
Pro: "The Emirates flight was great. Everything was efficient. Crews were extremely nice and helpful. In flight entertainment was great."
Contra: "I requested (at least 2 months ago) for a cake for my daughters Birthday which was on July 5th. I made the request over phone calling customer service in NY. Unfortunately it was not honored. When I called 2 days before the flight departure just to verify, I was told by the telephone Representative that the request was cancelled by Emirates as it was not entered properly ( ? ). And she can not do anything about that. Though the request was entered by Emirates Employee and Emirates just cancelled the request and did not bother to notify me. My daughter was so upset and was crying , and nothing I could do to make her happy. I will never fly Emirates again."
A 13 hour flight must have roomy comfy seats . We were sardines in a can. Many of the passengers were overweight too which made them take more arm space. It was an uncomfortable flight.
Correction it was Doha to BKk I had seating problem. Phl to Doha was a goody
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "The seat that I picked."
Contra: "Running water in the bathroom"
Pro: "Crew was great and food was nice!"
Contra: "Qatar Airways could improve food selection for business class."
Contra: "Best flight ever and I recommend to have it again in the future"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Pro: "The service as usual on Qatar is excellent"
Contra: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Pro: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Contra: "Please include Nigerian and Ghana movies"
Pro: "nice crew, great service"
Pro: "The Crew were excellent, friendly, professional and attentative."
Contra: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."
Contra: "Cancellation of the flight could have done before boarding."
Pro: "Overall great service!"
Pro: "Customer service and food."
Pro: "The crew was excellent"
Contra: "On my flight from PHL to KHI, both legs had perfect head/necks that were adjustable. But on the flight from DOH to PHL, the neck rest was awful - it only adjusted vertically (unlike the other flights), and it was too thick so that my neck was in an extremely uncomfortable position for 14 hours - not fun!"
Pro: "Qatar flight is no problem"
Pro: "Great service, friendly and helpful"
Contra: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Pro: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Contra: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."
Pro: "The flight attendants were professional and polite, I requested low-fat meals and they were good, the entertainment was very good, the air temperature was comfortable, most flights I had were on time."
Contra: "The legroom was a problem. Seats are kind of narrow, and then, with the lack of legroom it’s somewhat challenging to shift your legs, especially when the seat in front of you goes back! I felt like the person was almost in my lap. My cup even got crunched. I think my biggest issue, though, lay in how I was treated after paying $127.00 to obtain a day pass for the lounge each way. For my inbound flight my purse was branded with an “economy” class luggage type tag, and I was made to feel as though I was trying to sneak in. I had to show my boarding pass a number of times to employees after asking for the location of the lounge in order to be directed there, and then my credentials were examined as though I was trying to get into Fort Knox. Upon arrival at the desk, I was somewhat tersely informed that I had 6 hours. I went out of my way a bit in order to fly Qatar, which is supposed to be so wonderful, and I was underwhelmed. I’ve had better experiences on Lufthansa and Turkish Airlines."
Pro: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Contra: "Just bathroom in end"
Pro: "I have shifted from shortest routes by flying through kuwait airways or pia to lahore just for comfort i have been customer of emirates but not anymore .."
Contra: "flight onward from doha to lahore should b new ...everything is good i only felt had the aircraft been better and new latest then jurney would have been excellent."
Contra: "Seats are way uncomfortable and small"
Pro: "Crew was very accommodating."
Contra: "Nothing to report."
Pro: "Ease of boarding process,"
Contra: "Food while going to Hyderabad. Unfortunately, we have ordered Lacto Veg thinking they will provide milk etc. That food was horrible"
Pro: "The food was good. The legroom was enjoyable."
Contra: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Pro: "Smoothe landing"
Contra: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Pro: "Easy boarding. Courteous, helpful and professional crew members."
Contra: "No internet service on long international flight."
Pro: "Food was better than average, blankets were soft and seats were comfortable. Good flight."
Pro: "We were late for our originally flight, got to LAX 15 minutes after check-in was closed, although we checked in online prior, but due to 4th of July weekend the freeway was very heavy traffic. So we ended up going back next day with the supervisor's incredible allowance, offer. I got very emotional when she told us our option. Thank you. Unfortunatley I didn't get her name, due to our shock))"
Pro: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Pro: "Nothing at all"
Pro: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Contra: "Nothing.every thing is fine"
Pro: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Pro: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Pro: "As the flight would be long (from Japan to Sao Paulo) they had the gentleness of putting us in the best seats well ahead that were available"
Pro: "Everything was good ... we were on time .. no delay so .. perfect !"
Pro: "The entertainment selections and the comfort of my seat."
Contra: "The flight was delayed for two hours without any warning, despite being registered for the airline's flight notification system. Service was terrible. The flight crew did not offer any kind of apology or explanation for the delay. Food and beverage service was delayed and the staff was forgetful of guests' requests. Upon our arrival in Doha, checked bags did not arrive until 2 hours after we landed! How does an airport receive a 5-star rating, but takes 2 hours to return baggage to its guests? Overall, a poor experience from Qatar Airways."
Contra: "Food is not up to the standard. They make announcements that there will be snacks like sandwiches and ice creams, but they don't offer that openly. You have to ask for snacks. Now we, US citizens don't like to ask for food just so you know. The crew should offer. if we don't need the food, we can always say no."
Pro: "Great service"
Contra: "Seat comfort"
Contra: "Maybe the food"
Pro: "This plane had lots of room and was comfortable. The food was good and unexpected. The amenities provided was thoughtful and useful."
Comfortable plane, attentive crew, excellent food. But I did have a free upgrade to Business Class.
Pro: "Quick Check in"
Contra: "The crew were not nice. They dont even pick up garbage during the 9 hour flight. They give you a gallon of water in a huge bottle without a glass and you are on your own."
Pro: "Crew was very professional. USB port to charge your phone or tablet. Nice selection of music from many different eras."
Contra: "No maps on the screen in front of me. Not the best selection of comedy TV shows. No veggie option for Vegans."
Pro: "crew tried to help"
Contra: "missed connecting flight to szczecin"
Pro: "Japan staff on Narita Airport"
Contra: "Poor Warsaw airport."
Pro: "Seat was confortable."
Contra: "2hrs delay. Family members did not sit together."
Contra: "Having to be bussed both two and from the planes by a surety ground staff stinks"
Pro: "Nice staff"
Contra: "Seats was locked and could not be reclined"
Pro: "Again, everything went good."
Contra: "Delay for late."
Pro: "The seat was nice compared to other planes I have been on. The crew was very friendly and even tried to help passengers open a dressing pack."
Contra: "My checked baggage could’ve not been lost, boarding could be organized better."
Contra: "keep providing the same great experience!"
Pro: "Sitting by myself."
Contra: "Not being late by 4+ hours at my final destination and having to do one extra flight."
Pro: "The food, crew, entertainment"
Contra: "Boarding was completely awful"
Pro: "The crew was friendly but it was obvious they were poorly trained."
Contra: "Everything needs improvement for this airline to measure up to western European standards. I will avoid them as much as possible fro now on."
Pro: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Contra: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Pro: "Funny english"
Contra: "1h 10' delayed bording"
Pro: "All was fine."
Contra: "All was fine."
Contra: "They lost my checked bag"
Contra: "Flight left 1.5 hours late. No update announced from boarding crew as to the reason for delayed boarding or status updates. Received seat assignment at gate with no attempt to give me my preference for aisle seat."
Pro: "Efficient, courteous staff at the check/in counters. Tagged our carry-on bags in case they wouldn’t fit in the overhead bins (very narrow bins. luggage loaded at the last minute in the hull - they were waiting for us when we deplaned!) Great friendly crew on the flight. This was a Krakow>Budapest flight. Will review again after our Budapest>Chicago flight."
Pro: "Food best airline food I have had in a long while."
Contra: "Checkin...they charged me 120USD for 2nd bag because my roll on was 3kg over. I then see all the carry on other people had was ridiculous. I got delayed by 30 odd hours 2 weeks ago by Lot airlines with no compensation, I then get charged extra 120...."
Contra: "Flight was delayed"
Pro: "Very friendly crew member."
Contra: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Contra: "Incomfortable chairs"
Contra: "On a way to Poland from New York we were waiting two hours in airport with no information. Then we were sitting in airplane 50 minutes more. It was delay 2hours and 50 min."
Contra: "You canceled my flight and I spend 200 $ in Warsaw overnight"
Pro: "They were efficient though. So in this case I need to recognize and congratulate the crew they were there they delivered the service."
Contra: "Again same thing crew unfriendly not even the smallest smile."
Pro: "Crew was polite and efficient."
Pro: "The service, 2 exits from the plain, blanket and pillow"
Contra: "No food and entertainment"
Pro: "The staff serve nice"
Contra: "Chronic failure in flight schedules"
Contra: "Flight was late almost two hours."
Pro: "Smooth flight, polite employees, quick, comfortable. A decently good flight in my opinion. I did make it to my destination safely :)"
Contra: "Lot charged us a baggage fee, even though when I checked their baggage policy online it started that I was allowed one check I'm up to 23kg and one carry on for free. I even showed the guy the policy and he still denied me. False advertisement at its finest, you know what can happen to a business that has false advertisement.... Right?"
Pro: "The staff were great. Very attentive and professional. I wasn't aware that you have to order a vegetarian meal in advance. When I told the gentleman that I needed a vegetarian meal he said there were none available but he did his best to accommodate me with putting together bits and pieces of other meals. He did manage to find a vegetarian meal for me for breakfast."
Contra: "I am a vegan. I thought they would have some vegetarian meals for dinner without me having to order them in advance. They should have more options than chicken or beef."
Pro: "The gates were close."
Contra: "They loaded us on the bus, then parked us in front of the plane for what seemed like 10 minutes. May have been more/less, but standing there in that stuffy bus made it feel worse than it was. Departure flight was delayed, so my 50 minute layover may have contributed to my bag not being transferred, and lost."
Contra: "Going to board the plane and they told a group of like 30 of us we had been selected for random security check. So obviously it took a long time to get all those people through the check and we departed very late. Then sat on the tarmac for an hour and forty five minutes. The pilot said it would be 15 minutes and then never gave another update beyond that, which made it much worse."
Contra: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Pro: "low cost service was good"
Contra: "the flight delayed 2 hours/ the seats are horrible/ is only 1 toilet for all the peaple/"
Pro: "The food!"
Contra: "The layover but that's not in your control so no worries!"
Pro: "New planes, great food, excellent service!"
Pro: "Everything was great"
Contra: "Nothing to complain Everithing was great thank you"
Pro: "Simple, quick service."
Contra: "Very basic service but not really any issues."
Pro: "Very helpful staff during boarding very good dinner"
Contra: "breakfast meal - very dry sandwich with only one slice of cheese no internet access during flight inability to use headphones during take off and landing"
Pro: "The staff was amazing on the flight"