Delays were given at intervals. So we were informed
Contra: "Time to renew the aircraft 777-300"
Pro: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Contra: "The food was not too attractive, better variety of main meals"
Pro: "Cabin crew was amazing!"
Contra: "Food was mediocre and we've had better on Singapore Airlines before."
Pro: "crew handled the tough crowd well, but were not extremely hospitable"
Contra: "food was disgusting"
Contra: "No complain . It’s singapore airlines and not dirty air India or jet Airways"
Pro: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Contra: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Pro: "Okay in general, nothing impressive"
Contra: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Contra: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Contra: "Old plane. Technology didn't work"
Pro: "Basics are covered. TV screen is big but otherwise nothing special."
Contra: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Pro: "Great service always smiling, flight on time, overall a great way to fly."
Pro: "Good air line. Threat you well, enough food very good service."
Pro: "Short flight"
Pro: "Everything From the food to the drinks to the comfort"
Contra: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Pro: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Contra: "Reclining seats tend to make me caustaphonic with the limited space"
Contra: "Cabin temperature was really hot."
Contra: "Expected to have more indian movie choices."
Contra: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Contra: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
Pro: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Contra: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Pro: "United miles."
Contra: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Contra: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
Pro: "Modern Aircraft , good seat ,Crew friendliness"
Pro: "Priority line for boarding and security, reclining seats, foot stand"
Contra: "Priority boarding not available in India, food and food choices and lackluster service"
Pro: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Contra: "Too cold"
Pro: "food. schedule was on time"
Pro: "I like the personal TV, my foot rest and water holder frequent water serve,"
Contra: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Contra: "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
Pro: "Boarding was good"
Contra: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Pro: "Crew was great. Food not bad for airline food . It was clean."
Pro: "New movies! Yes!"
Contra: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Pro: "Consistency of service, efficient"
Contra: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Contra: "poor ground and inflight crews hospitality poor food quality poor food variation"
Pro: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Pro: "Entertainment was great"
Contra: "The food is getting worse"
Pro: "great service. new plane. excellent video system."
Contra: "not much to complain about."
Contra: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
Pro: "Everything is suport wonderful"
Contra: "Price. it's better"
Pro: "Exceptional service!"
Contra: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Pro: "everything great, every time again"
Pro: "Spacious, comfortable seat"
Pro: "Airline was great"
Contra: "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
Pro: "We love travelling Singapore Airlines and always try to travel with them if we can"
Pro: "Customer service , crew was nice"
Contra: "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"
Pro: "Extremely polite flight crew"
Contra: "-The food was pretty bad -Not much leg room"
Qatar airlines is good to me. No complaints. Great service and great people
I request for vegetarian food but they are asking me what kind of food you want. Service is slow.
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi haa an additional Immigration step before security that's added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
The best, Qatar Airways is incompatible
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
This flight was cancelled
This is the worst flight experience
Contra: "Heating and serving food in plastic containers."
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "The crew provide good service but personally i did not like the food that could be lot better."
Pro: "Everything.. will do it again!"
Contra: "Everything was perfect"
Pro: "Crew was good"
Contra: "Boarding, comfort of seat"
Contra: "Too much A/C, feel cold."
Contra: "Under 2 babies did not get enough milk They should have baby food items cereals, crackers or baby foods options"
Pro: "Crew is good. Flight got delayed"
Contra: "Food is good."
Contra: "Nothing! Everything was great! It if was free that would be perfect!"
Pro: "Staff were fantastic."
Contra: "Better movies please."
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "The service was excellent & food satisfying."
Contra: "The liquor variety could be better."
Pro: "So many movies to spend flight time with great crew"
Contra: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Pro: "The service on our flights was wonderful! Qatar is the best airline that I’ve ever flown on."
Pro: "Entertainment is very good"
Contra: "boarding hall was very small, food was below average for Qatar Airways"
Contra: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Contra: "Flight planned to leave 30 mins earlier and didn’t send any email or informed me."
Contra: "Passengers in front of you slamming their seats back that crushed and spilled my food all over me. Happened 3 times!!!"
Pro: "Courteous and friendly staff, on the plane and at the airports. Gave advice and directions when asked. Asked about time for food serving and said anytime you want something, come to the galley."
Contra: "A chorus of crying infants..."
Pro: "Airport was pretty impressive,"
Contra: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."
Pro: "Films Service"
Contra: "Not enough films"
Contra: "Everything was disappointing"
Pro: "Crew courtesy, exceptional service"
Pro: "I have made more than 6 round trips on Qatar Airways for AMD-ORD-AMD in last 18 months and can not be happier!!"
Contra: "Baghdad is still an armpit. Doha is very nice. Kuwait not so nice. Qatar airlines has the best service I have ever had in 35 years of air travel."
Pro: "I love the smiley flight attendant , especially for long distance flight. It would make it better trip to have smiley and helpful flight attendant. The meals provided by QA is good. it would be better with more fresh fruit on every meals."
Pro: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Pro: "Got upgraded to Business Class :-)"
Contra: "Not much of Movies options to watch"
Contra: "Probably the best flight crew I ever had the pleasure of being with."
Pro: "Service is fantastic. Comfort in business class. Great food. You can't ask for nothing better. The lounge in Doha is breath taking."
Contra: "Luggage items are missing."
Pro: "Good service, plenty of entertainment options, modern aircraft."
Pro: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Pro: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Contra: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."
Pro: "Flight was not crowded, room to stretch out. Food and service was good."
Contra: "Difficult boarding procedure."
Pro: "Respect the scheduel and well organize."
Pro: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Pro: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Contra: "This flight was an older carrier and although it had a USB outlet to charge your devices it didn't work."
Pro: "Boarding on time. Crew was very nice except food option."
Contra: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Pro: "Great Crew, seat space was great too"
Contra: "The cabin sound proofing can be improved. Especially the clicity clack from passengers eating. The pre boarding space was very limited."
Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
Contra: "Flight was cancelled"
Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"
Contra: "Everything went well"
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "The flight on time. Good crew. Good service."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Contra: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."
Pro: "The service and crew was amazing! We splurged on Business class and it was worth it! I was impressed with their efficiency at every point: checking in, boarding, and in-flight service."
Contra: "Sleeping overnight the cabin got a bit warm which made it a bit uncomfortable. I’ve never had that problem on a flight before."
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Flight on time, good service, helpful staff"
Contra: "Flight was cancelled 1 hour before departure... customer service was appauling"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "The crew was pleasant, bathrooms clean. Despite a late departure we arrived on time."
Contra: "It was a bit warm on both flights from DTW to FRA and the return. I usually dress for flying assuming it will be chilly but it was the opposite, a bit warm. No individual air control either. the last meal served was a ham & cheese sandwich which tasted odd..I couldn't eat it, other meals were fine."
Pro: "Great crew. Ontime. Great online check in process."
Contra: "When we got off the plane in Frankfurt, they put us in shuttle buses to take us to the terminal. My wife and I got separated and were on different buses. The two buses took us to different terminals, despite airport staff assuring us that there was only one drop-off point for the shuttles. If there was a sign saying which terminal the shuttle was going to, it was not clear."
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Contra: "Seat in front was broken (did not hold in place reclining) and my seat was broken too. I was able to change seat but 2 seats broken in consecutive rows is not good as it makes you think what else may be broken and what kind of accidents could occur if seats are not even checked by crew."
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Excellent crew and service on board."
Contra: "Airport boarding staff have room to improve in customer care."
Pro: "Very good service.."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Contra: "The flight was about 45 minutes delayed but it was okay with me since I had connection flight and I had a long connecting time."
Contra: "It wasn't Lufthansa"
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pro: "Plane was clean and service was great."
Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "Every thing"