Qantas and Emirates flights were awesome, the timing of dimming lights to encourage sleep was great and the food service and timings were perfect. bathrooms were clean and enough legroom in economy
Emirates airlines does not inform there passengers of the required documents even at there counter in the start of the trip tell they don’t allow you to take your flight to the final destination. After that they say it’s not there Problem and you have to sort it out. Emirates is one of the worst airlines you can travel with.
Contra: "Horrible food snd mostly chicken or beef choice no seafood of veggie choice"
Pro: "Crew looked stressed and rushing things. Didn’t look very friendly."
Contra: "Smiling crew"
Contra: "No need for improvement"
Pro: "For the most part it really was a most excellent flight, especially the Dubai to SF leg where there were SO MANY CHILDREN around [should get a free upgrade just for surviving that] but the flight crew did exceptionally well and remained calm all the way through. Apart from one grumpyish woman on the second flight the majority of crew were exceptional and really went out of their way to serve and help."
Contra: "I slashed my finger fairly painfully on a toilet door while pushing it from the outside to open it on the Dubai to Cape Town flight [again, an upgrade on my home flight which is a bucket list dream would more than make up for that!] which i pointed out to a flight attendant and they took note of it and bandaged me up so it was dealt with well but hopefully that gets sorted out [she said she would write a report] cos it did unfortunately affect the rest of my flight a little... And so many crying babies [thankful for volume control on headphones] but literally that was it - love flying Emirates cos on the whole felt super well treated..."
Pro: "Yes all things are good"
Contra: "Very good experience"
Pro: "Food, and space"
Pro: "Food, staff, flight"
Contra: "Cabin luggage limit, too long layover"
Contra: "Far too low temperature settings"
Pro: "Good flight and on time."
Contra: "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"
Pro: "Very responsive and friendly crew"
Contra: "Would like to see more vegetarian options"
Pro: "From dropping off luggag to unvoarding plan, this was a great experience. Only complaint is economy could use a tad more comfort for price paid"
Contra: "Not enough recline in economy to really b comfortable for a long flight"
Pro: "I have never been in a flight where a handful of small children were able to make so much noise. There was one 4 year old that talked so loud for ten hours that not even my headphones could drown him out. Not once did any of the parents tell these kids to use their inside voice"
Contra: "The seating room in the 747 with 10 seats per row is limiting and uncomfortable. The passenger beside me was pushing well into my space, and the rambunctious flight attendants kept marching right into me and banging my seat with the cart, once also spilling water all over me. (Though she was very nice about it, and I wasn’t upset with her personally.)"
Pro: "Decent leg room in economy; good entertainment system & food/drink"
Contra: "I was expecting to pay for only 10 kg excess baggage according to my own scale but was charged for 15 kg and the check-in staff was rude and unwilling to listen; in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
Pro: "Extremely courteous personnel at airprot IMECABLE service on board Plane brand new"
Contra: "That I had top travel to FLL ibnstead of Miami"
Contra: "Boarding was chaotic"
Pro: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Contra: "Can't think of anything. Really."
Pro: "Level of entertainment"
Contra: "My companion ‘s screws wasn’t working. The stewardess was advised twice but nothing was done"
Pro: "Nothing. Bad crew."
Contra: "No option for vegetarian food on the menu. I had booked vegetarian meal option when I booked tickets, but by the time they got to my seat, I was told there is no more veggie meal left.. it happened with both dinner and breakfast. I asked the flight attendant to substitute some fruits for the egg, so that I can eat something. They said at 30000 feet altitude, the options were limited. I told him, so are my options limited, and running out of veggie food is not my problem, when I had booked veggie meal at 30000 feet and a flight duration of 16 hours. The attitude of one flight attendant "Ahmed" was horrible. He was never helpful, mean to passengers and would not offer any solution to any problem... I was travelling with an infant, and he refused to fill a bottle of water to prepare milk, and said that I had to wait until they finished their ongoing service.."
Pro: "Flight wasn't cancelled."
Contra: "Lengthy check in of baggage, followed by delayed boarding."
Pro: "Loved my experience with Emirates. It was the best international flight I've ever had. The seats are comfortable, the entertainment options are great, staff was all very friendly, alcoholic drinks were complimentary, they give you a great care package with socks, ear plugs, toothbrush and paste, and the price was great!"
Contra: "The only negative thing I have to say is the food isn't good, but that's to be expected for me as I'm very picky. I just pack my own food and snacks."
Pro: "The flight updates, services (meals and refreshments)"
Pro: "We liked the excellent crew. They were very curtious and made sure every small request was fullfilled. We met couple of friends on the same flight. And so kids had excellent time during the 14 hour journey. The crew were very sweet to all the kids. Very patient and fullied there numerous requests."
Pro: "The service was excellent and the crew tried to keep everyone comfortable. Food was good and great selection when it comes to entertainment."
Pro: "I like the flight route"
Contra: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
Contra: "Emirates flight took me and my mom to Milan(Italy) on issued Dubai Boarding pass."
Pro: "Food is good, inflight entertainment is good, and even though the flight is long, Emirates does a good job inflight."
Contra: "29 passengers were arriving in JFK from MSP, a flight that was delayed due to ground staff issues at JFK (which means that Emirates' partner airline had some issues?). Plane was delayed but we landed just in time to make the connection or so we thought. After running through the terminal, we saw our plane attached to the gate for 53 minutes(I have pictures to show) but Emirates gate staff said the flight is now closed, and didn't let us board the flight. They didn't help us rebook our next flight, or pay for hotel or transportation. And some of us couldn't fly for 2 days because they were overbooked on their future flights. And that's what really happened - Emirates was overbooked for our flight, and conveniently used the excuse that they didn't know our flight had landed in JFK (seriously), and their ground staff was totally non challent about it. They asked us to call the partner airline to rebook, who instead asked us to call Emirates. 4-6 hours of calling for most of us in the middle of the night. Emirates has social media presence on Twitter & Facebook but it's like chatting with a wall. Its 100% useless and waste of time, and I have asked them where I can send my complaint but they won't respond."
Pro: "I liked everything :) And the stuff was great I really enjoyed it ;)"
Contra: "The seats are small , its hard to move, sleep or to do anything For 15 hours flight you need a little bit more space. But everything else was great"
Pro: "I like timely served food and beverages in the flight. And the crew service is excellent. Sometimes the TV is not worked by touch screen."
Pro: "flight on time.. no delays. Very courteous."
Contra: "nothing to unlike"
Pro: "Flight was light and was comfortable"
Contra: "The flight was light. Even with that the crew seemed checked out. Did not come by to offer additional drinks or snacks. I noticed some unprofessional physical contact between few Crew members."
Pro: "Great plane (new) Good food Boarding was very very smooth"
Contra: "The crew was OK, some of them where a little "grumpy" There was no WiFi on the plane (not even paid, although I asked again and again). The excuse was that the plane was new and they did not have the time to install WiFi..... the bad thing is that I was counting on the paid version to keep up with work (as I did on the other flight) but was unable and there was not prior notification on that."
Contra: "Not getting corner seats"
Pro: "I liked watching movies and drinking wine and the food was decent."
Contra: "We took off over an hour late with no communication as to why we were sitting on the runway. Most of the crew seemed annoyed and short with everyone."
Pro: "High quality comfortable seating, the most varied entertainment and delicious food served by smiling attractive employees."
Pro: "Getting off the plane after 24 hours of nonstop crying children"
Pro: "I am sure I did this review on ce already!"
Pro: "Its a 14 hour flight and there were some seats open so we were allowed to feel free and use them just so we can sleep better if we wanted to...."
Contra: "Flying east from Brazil by Emirates to join my friend in Dubai and then not allowed on the aircraft because I missed the gate by 5 mins. The next flight was two days later!!!"
Pro: "Entertainment, lounge.."
Pro: "Entertainment and comfort are nice"
Contra: "Food quality and service were mediocre at best"
They can improve the food, specially dessert.
My check in baggage got misplaced with other baggage. I have been helped by fellow passenger and fellow indigo member to get back my luggage.
The only thing that really bothered me was an obnoxiously loud and annoying child sitting next to her father, who had headsets on and made no attempt to discipline the child. I thought maybe the staff should have said something to him in a polite manner
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi haa an additional Immigration step before security that's added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
great crew - very efficient. Food was restaurant quality and good choices. Large movie selection, but a little weak with the music, games seemed OK.
I love Qatar Airways.Thanks to all the people who serve the airline👍👍👍👍❤️❤️❤️
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Contra: "Heating and serving food in plastic containers."
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "The crew provide good service but personally i did not like the food that could be lot better."
Pro: "Everything.. will do it again!"
Contra: "Everything was perfect"
Pro: "Crew was good"
Contra: "Boarding, comfort of seat"
Contra: "Too much A/C, feel cold."
Contra: "Under 2 babies did not get enough milk They should have baby food items cereals, crackers or baby foods options"
Pro: "Crew is good. Flight got delayed"
Contra: "Food is good."
Contra: "Nothing! Everything was great! It if was free that would be perfect!"
Pro: "Staff were fantastic."
Contra: "Better movies please."
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "The service was excellent & food satisfying."
Contra: "The liquor variety could be better."
Pro: "So many movies to spend flight time with great crew"
Contra: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Pro: "The service on our flights was wonderful! Qatar is the best airline that I’ve ever flown on."
Pro: "Entertainment is very good"
Contra: "boarding hall was very small, food was below average for Qatar Airways"
Contra: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Contra: "Flight planned to leave 30 mins earlier and didn’t send any email or informed me."
Contra: "Passengers in front of you slamming their seats back that crushed and spilled my food all over me. Happened 3 times!!!"
Pro: "Courteous and friendly staff, on the plane and at the airports. Gave advice and directions when asked. Asked about time for food serving and said anytime you want something, come to the galley."
Contra: "A chorus of crying infants..."
Pro: "Airport was pretty impressive,"
Contra: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."
Pro: "Films Service"
Contra: "Not enough films"
Contra: "Everything was disappointing"
Pro: "Crew courtesy, exceptional service"
Pro: "I have made more than 6 round trips on Qatar Airways for AMD-ORD-AMD in last 18 months and can not be happier!!"
Contra: "Baghdad is still an armpit. Doha is very nice. Kuwait not so nice. Qatar airlines has the best service I have ever had in 35 years of air travel."
Pro: "I love the smiley flight attendant , especially for long distance flight. It would make it better trip to have smiley and helpful flight attendant. The meals provided by QA is good. it would be better with more fresh fruit on every meals."
Pro: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Pro: "Got upgraded to Business Class :-)"
Contra: "Not much of Movies options to watch"
Contra: "Probably the best flight crew I ever had the pleasure of being with."
Pro: "Service is fantastic. Comfort in business class. Great food. You can't ask for nothing better. The lounge in Doha is breath taking."
Contra: "Luggage items are missing."
Pro: "Good service, plenty of entertainment options, modern aircraft."
Pro: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Pro: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Contra: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."
Pro: "Flight was not crowded, room to stretch out. Food and service was good."
Contra: "Difficult boarding procedure."
Pro: "Respect the scheduel and well organize."
Pro: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Pro: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Contra: "This flight was an older carrier and although it had a USB outlet to charge your devices it didn't work."
Pro: "Boarding on time. Crew was very nice except food option."
Contra: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Pro: "Great Crew, seat space was great too"
Contra: "The cabin sound proofing can be improved. Especially the clicity clack from passengers eating. The pre boarding space was very limited."
Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
Contra: "Flight was cancelled"
Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"
Contra: "Everything went well"
Pro: "Punctuality Pleasant crew"
Contra: "No food on the flight! Due to some problems with the catering service, only a small sandwich was available."
Pro: "the crew was good , seat was not so comfortable"
Contra: "seat need to be more soft for a trip during 8h //"
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "The flight on time. Good crew. Good service."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Contra: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Flight on time, good service, helpful staff"
Contra: "Flight was cancelled 1 hour before departure... customer service was appauling"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "The crew was pleasant, bathrooms clean. Despite a late departure we arrived on time."
Contra: "It was a bit warm on both flights from DTW to FRA and the return. I usually dress for flying assuming it will be chilly but it was the opposite, a bit warm. No individual air control either. the last meal served was a ham & cheese sandwich which tasted odd..I couldn't eat it, other meals were fine."
Pro: "Great crew. Ontime. Great online check in process."
Contra: "When we got off the plane in Frankfurt, they put us in shuttle buses to take us to the terminal. My wife and I got separated and were on different buses. The two buses took us to different terminals, despite airport staff assuring us that there was only one drop-off point for the shuttles. If there was a sign saying which terminal the shuttle was going to, it was not clear."
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Contra: "Seat in front was broken (did not hold in place reclining) and my seat was broken too. I was able to change seat but 2 seats broken in consecutive rows is not good as it makes you think what else may be broken and what kind of accidents could occur if seats are not even checked by crew."
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Excellent crew and service on board."
Contra: "Airport boarding staff have room to improve in customer care."
Pro: "Very good service.."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Contra: "It wasn't Lufthansa"
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pro: "Plane was clean and service was great."
Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "Every thing"
Pro: "Well I arrived at the gate 8 minutes before departure due to a late flight from San Antonio. And no one was there. I watched the plane leave 5 minutes late. The gate attendants were super rude and lazy when they came back up the ramp. I think the walk really took it out of them. There were 10 people who had run from delayed flights just standing there thinking wtf."
Contra: "AA in Phoenix is always a nightmare. They seem to hire lazy people with no idea of customer service"
Contra: "Ramps up to the plane are a challenge for someone with movement problems. They had a mechanical issue that delayed departure for almost an hour for lack of a single screw."
Pro: "Pretty efficient for a completely full flight."
Pro: "Nothing on this flight was good except for the Captain with constant updates on the never ending delays."
Contra: "This flight was delayed for nearly three hours due to a mechanical problem with the assigned aircraft. We did not get the reason for the delay until nearly 2 hours after the scheduled departure time. Then, when a new plane was assigned. The boarding agents were rude. The flight attendant was rude."
Pro: "Got me to my destination"
Contra: "Attendants were less than welcoming with NO sense of humor. I found an empty whiskey container in the area under the seat in front of me. When I jokingly said that I found it empty and could she refill it for me, the attendant went off on me, telling me that she was too busy and couldn’t take it"
Pro: "Dear American, stop lying to your passengers stating that the flights are full, when in fact, they are not. Customers are willing to pay for upgrades but you give them no way to do so."
Contra: "A toilet had no water. The internet was not working for the whole flight"
Pro: "The tv and drinks"
Contra: "Being told why we’re delayed and then not being kept on board for so long once we arrived late"
Contra: "In a period of 20 minutes in the hour before boarding there were three gate changes. The last one was a change of terminal and gate. You have been doing this for years and you should know how to do this already."
Contra: "Constant delays, wrongful promises of when/how long delays would take"
Contra: "I paid $70 for a seat upgrade, and it showed on my boarding pass as “EXIT” (exit aisle) with 6 inches of extra legroom when I purchased the upgrade in London. By the time I arrived in Dallas, the “EXIT” indicator on my boarding pass disappeared. When I boarded the plane there was no extra legroom and row 16 was not an exit row: rows 14 and 15 were. I endured a less comfortable trip, and now have to go through the pain and effort to get a refund. Good luck to me..."
Pro: "Crew was polite, Captain was helpful."
Contra: "Flight was delayed due to mechanical issues."
Pro: "Great flight experience overall!"
Pro: "The Seats have a nice width and a nice forward-to-back pitch. They're also brand-new upholstery. Very nice"
Contra: "American Airlines concourse in Charlotte is awful. Standing room only, and under construction. No power outlets in the plane."
Contra: "Rushing from gate to gate after sitting on the tarmac for 30 minutes after not having anything to eat on the four hour flight from PHL. Not being able to get anything healthy because the layover was reduced from 40 minutes to 5. GIVE US SOME FOOD DAMMIT!"
Contra: "Confusing in LAX as to where to go for the flight"
Pro: "I didnt like anything about it"
Contra: "American knew it had a problem and never resolved it - delaying our flight by minutes every few minutes - we had 38 text messages indicating a change. In addition the crew "aged out" so we had to get a second crew - waited for that. the first plane had a mechanical, the second plane had a mechanical - more lengthy delays then finally the last plane was fine - but was again delayed by yet another hour for a total of 7 hours delay. Our compensation? Non existent."
Contra: "First of all, this flight was not good; that was my rating for the first leg of CLE to DFW. DFW to SJC was a disaster due to weather and multiple equipment changes. Overall the flight was delayed 7 hours, from 4:50pm to 11:40pm. I opted to reschedule for the following morning -- and that flight ended up being delayed for an hour due to equipment changes and mechanical issues. Door-to-door I spent 30 hours getting from CLE to SJC."
Pro: "The flight was very short compared with LHR to LAX, so, I don't have much to say about it."
Pro: "Customer service was friendly"
Contra: "So uncomfortable"
Pro: "The customer service!"
Contra: "Eventhough, I have accumulated over 100000 points. I don't get any seat upgrades or gold status!"
Pro: "The crew was friendly and the flight was great."
Pro: "Everything went smoothly from start to finish. On time departure. We did have to wait for a gate to open up in San Jose. It was a completely full flight."
Contra: "No gate being available upon an on time arrival."
Pro: "Staff courtesy."
Contra: "When I started this leg of my trip, I was completely exhausted having been in sitting position for almost 24 hours straight. Airline made no concessions for travelers knowing that some were just doing a simple trip and those others whose journey was very long. Narrow seats added to stress and discomfort. Airline policy seemed to be "Give me the money and I will deliver you safely. Period" Humanity seems to be last on airline list. Traveling is seriously grueling and unpleasant for all those not in First Class."
Pro: "People actually boarded by group number"
Contra: "Sitting in premium economy still doesn't giive enough room to spread out papers and get work done. Out of four segments I only got upgraded once despite having 16 upgrades in my account."
Pro: "The flight boarded really quickly with absolutely excellent service from the flight crew. The pilots and crew were so considerate, and helpful. They totally took care of all of us. From the time I got on to the flight to the time I got off the crew were there to make sure I was taken care of."
Pro: "The staff that pushed us thru the ridiculous process of going thru customs , getting our bags checked again & raced us thru to our connecting fight was amazing !!!"
Contra: "Our connecting flight was too close given we were coming back from Mexico& had to go thru customs. The security at customs were so rude to my mother who was in a wheelchair! The customs checking process was a joke! We barely made to our flight running thru that entire airport pushing my mother in a wheelchair. I can't tell you how horrible the experience was for both of us!"
Contra: ""Parked" on tarmac for 25 minutes waiting to leave LAX. Arrived half an hour late"
Contra: "More flight delays..."
Contra: "This flight transfer was totally ridiculous, and required me to exit security, take a bus, get through security again, take another bus, and then wait in a crappy gate with one single terrible food option. Whoever thinks this is a reasonable transfer ought to be subjected to it themselves before booking it for others."
Pro: "I had a family member enter the hospital 5 hours before take off. I got a full refund, even though I didn't have trip insurance."
Pro: "The plane was brand new and the crew were very nice. Entertainment system was well-done with good selection of movies. Even unedited movies!! Great."
Contra: "The plane was delayed for a half hour before it was marked as "delayed" and then it was delayed another half hour. If I had known it was going to be an hour late I would've been able to eat a proper dinner. They seemed to be out of every normal drink on the drink cart."
Pro: "The plane was a newer Boeing 738 plane and has AC power outlet at every seat. However I was not able to use their in-flight movie channel on my tablet since there were too many users."
Contra: "I am an Executive Platinum member and normally should get a meal even in economy. It was not offered on this flight. The crew didn't have a friendly attitude."
Pro: "Flight was prompt. Crew was good."
Contra: "Not seated together with my wife. Looked at paying for upgrade, but no seats together."
Pro: "Everything went smooth. Staff were professional and friendly"
Pro: "I like that it's open seating."
Contra: "I don't like how there's not de-boarding procedure. Some people try to just rush off the plane."
Pro: "The Crew were outstanding and the flights were quiet and smooth. Very comfortable flight!"
Contra: "THe reading light was broken"
Pro: "We boarded on time, we sat in the exit aisle, so we have a little extra room. They offered free movies, which my husband took advantage of. Pleasant flight"
Pro: "I had lots of space to my self"
Pro: "On time"
Contra: "We were so crowded. No leg room. The lady next to me was too big for her seat so it was hot and sweaty the whole way"
Pro: "Smooth, quick flight!"
Pro: "Again getting moved up to first class"
Contra: "I would have liked to know before I was already seated in Coach."
Contra: "It's not the first time that I was forced to gate check my carry on luggage. They claim that the cabinet in the plan is full while actually there is plenty of spaces for multiple luggages to be there. The crew was rude and refuse to explain it in an acceptable way. When I asked why cant I carry it when there is enough space, she simply says because you just can't. Do you want to take the plan or not! This is unacceptable."
Pro: "Main cabin extra leg room."
Contra: "Barely any help with delayed flight and connecting flight. Had to say a prayer and sprint through DFW to make the connecting flight."
Contra: "The flight was continuously delayed and ultimately cancelled. There weren't a lot of connecting flights until much later the next day, and the customer service was fair at best."
The crew were sterling. The flight was fully packed, the chair I was assigned didn't have a screen to watch TV on, and other passengers stood inches away from my face while milling around near the toilets. Also, super narrow seats on row 30 A-C so pretty tight squeeze for a *ahem* larger gent such as myself. That said, flight was on time, food was fine, crew were competent and pleasant.
Pro: "Boarding was poor. Stood on bus for almost 30 minutes followed by long bus ride to plane. No apology. Crew service average at best."
Pro: "All Crew from check in to departing plane was wonderful! Best customer service of all the airlines I’ve flown with."
Contra: "The entertainment wasn’t working initially."
Contra: "This flight was cancelled"
Pro: "Wonderful to fly on a small airline that still believes in service - a free cup of coffee and a Tunnocks biscuit - whereas many larger airlines charge for coffee etc."
Pro: "Check-in staff was great at LHR - they were able to configure our seating so that the seat was empty between us."
Contra: "flight was delayed about 2 hours. First hour waited in the plane. Why they've boarded us if we were not able to take off and had to wait in the aircraft? Near Heathrow, we took loops for about one hour. Expensive and offering nothing, no luggage, no seat selection, no meal on board. BA worst than lo"
Pro: "Polite and helpful crew members."
Pro: "Virtually nothing, even in Club Europe."
Contra: "Crowded cabin, uncomfortable seat pitch, anarchic boarding (even for Club), lousy food and that ghastly safety video."
Pro: "The check in process was easy and straightforward but we were in the front of the line--which was very long. The lady who checked us in was very nice and pleasant and she was there for boarding as well. This process was very smooth for us."
Contra: "No water available unless you paid for it --same true of coffee and they only take credit cards. Was not able to request seats early and ended up next to the bathroom and lots of people standing in my personal space and the smell is overwhelming--the chemical smell."
Pro: "Premium Economy seating is very comfortable and the cabin service was excellent."
Contra: "Despite the long layover, they managed to misplace one or bags at Heathrow."
Pro: "The crew on this flight were awesome!! They were friendly, warm, and very accommodating throughout the flight. Legroom was decent and overall flight was comfortable."
Contra: "There could have been more options with the food. Because we are vegetarians we were stuck with pasta and pizza-related food for the 11 hour flight. Quality of food was good however."
Contra: "It was terrible cold. We received no free food or drinks."
Pro: "I liked the crew."
Contra: "The food was terrible. Indian curry/ pasta and pizza. It was so cold in the plane that everybody had to wear something on their heads. The AC was blowing on my head for 11 hours. I have headaches, my sinuses heart and the food made me nauseous. It was impossible to sleep because of the low temperature."
Pro: "I think people could entertain themselves but to me it is deplorable to not offer at least complementary water. Complementary coffee would be a nice touch too but at least water."
Pro: "Great value for the money, nicely priced round trip. Very well scheduled flights, good connections, easy to travel."
Contra: "Little legroom on long flights, no wi fi on board overseas flights, even for purchase. No food available on Europe international flights, but for purchase."
Pro: "The service was the best you could ask for"
Contra: "NO WIFI!!!"
Pro: "Longer flights make for more friendly and relaxed crew members!"
Pro: "I love the fact that I was able to find a good price for the tickets...JUST THAO"
Contra: "The fact that the flight was delayed and they didn’t tell about it until 1.30-2 hours before leaving...and that because we pressured them other wise they wouldn’t even bother to announce us. So sorry you guys don’t have another rating UNDER POOR BECAUSE I WOULD LOVE TO GIVE IT TO YOU...."
Contra: "No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!"
Contra: "Boarding was a bit chaotic. It was business and the other high status groups, then everyone else. No boarding groups. For charging almost twice as much for a premium economy ticket, it would be great if we could board before economy at least."
Contra: "terribly small seats!!! I had a gout attack after this flight. horrible!"
Pro: "crew was very pleasant and helpful"
Contra: "i ve had seat no 49H the only seat in the airplane with the exterior arm rest whithout cover i took the seat but first time ive got up ive torne my jeans...(ripped them badly and scratched my leg in the sharp piece of metal coming out at the end of arm rest i have shown the crew memeber what happened(a male) in i have filled out a report with the"silver tie lady" i would kindly like to find out what type of compensation i will get for the unpleasant situation of walking around in the LA airport with a big hole in the back of my jeans i can be reached at "firstname.lastname@example.org" or ph (310) 626-3201 kind regards Moldoveanu George Gabriel"
Pro: "Excellent service and great food. Not too lavish but classy and efficient."
Contra: "No wireless. Seats could be wider."
Pro: "Friendly attendants."
Pro: "The flight crew including the flight attendants."
Contra: "Although the seats had some leg room more than many airlines, the leg room is tight for a ten hour flight. Again I paid money thinking I was purchasing more leg room. I’m not sure what the charge was for???"
Pro: "Everything. Professional staff."
Pro: "Crew were busy to make us more comfortable during the long trip, always smile. Food is better than I thought."
Contra: "Late departure."
Pro: "The staff were pleasant and did a great job serving passengers in a timely manner."
Contra: "- my headphone jack was broken so I had to ask to move 3 times, and then finally walked up to the back of the plane to ask to be seated somewhere else - This particular flight had an unusually high number of babies. I was seated next to a couple with twin babies and of course they cried every so often. Only a few rows away there were another two babies. - food selection was super heavy on sugar or carbs. Entre choices were pasta with tomato sauce or chicken with cheese ravioli. Almost no one chose the pasta. Please introduce healthier options with actual protein for meat eaters and vegetarians."
Pro: "Flight was on time and arrived a little early"
Contra: "Older plane"
Pro: "Easy no hassle trip home"
Contra: "BA will receive a specific letter regarding our out bound experience from San Jose CA, and I would hope to get to speak to a BA representative about our experience as well."
Pro: "The empty seat next to us. Entertainment was good. The chocolate-orange pudding was terrific with coffee!"
Contra: "The uncontrolled screaming of a certain child on the flight. Unable to nap at all! Bad for an 11 hour flight."
Pro: "The food and the on screen entertainment was great"
Contra: "Leg room is an issue for me"
Contra: "Noarding was fast. Food same as a previous flight. Still stuck in the airplane 30 min afyer touch down with no air condition."
Pro: "Plane ldeparted and landed on time. Plane was nicer than expected but not the same quality as Airbus 320"
Contra: "Immigration was severely understaffed for number of people waiting Took an hour to process 50 people. Crew member unhappy by seat swap as had special meal request. Had moved only one seat to the left to help other passenger out."
Pro: "Entertainment System was pretty good. Food served was nice and overall I was pretty impressed with the crew.. Normally most of the European and American airlines crew has a lot of attitude and are not the friendliest of lot but this set of crew was pretty good. Seats were also not too cramped like AA or UA flights."
Pro: "Offfered to boarded early as I was traveling with my Son"
Pro: "The ease of San Jose airport. The nice, new, clean airplane."
Contra: "Food could be better. Also they ran out of most of the choices. We were in business class and for the price you should be able to get your choice. I do see British Airways does offer a pre-flight meal selection and I would use this next time."
Pro: "Efficient and polite crew and excellent entertainmemt!"
Pro: "The plane got to destination earlier"
Contra: "No in flight entartaiment"
Pro: "Nice new airplane (787). On time. Good food. Plenty of fluids served."
Contra: "English airline food. Flight attendant's after shave too strong, started me sneezing every time he walked by."
Pro: "The crew on the flight from London to Chicago was absolutely amazing, funny with great service... really can't ask for more.."
Contra: "Food was average at best.."
Contra: "I was a sardine in a tiny tin for 10 hours."
Pro: "Fantastic service and easy process from start to finish."