Better entertainment options and faster boarding.
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Pro: "Seat was comfortable"
Contra: "Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps"
Contra: "None hate the experience"
Pro: "Good service"
Contra: "Valencia is probably the least user friendly airport. Security personnel there are unbearable. Boarding took unnecessarily long. Luggage took close to 30 min in Zurich"
Contra: "They asked me to pay for my luggages. It is strange"
Contra: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Pro: "Service was slow, but fine."
Contra: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"
Contra: "entertainment sound"
Contra: "Swiss does not know how to handle their own problems and hurt passengers in the process."
Contra: "Crew was rude and slow"
Pro: "Swissair seating is cramped with 10 across in coach in Boeing 777. The only reason for not giving "poor" rating on this particular ZRH-SFO flight, was the empty seat next to me."
Contra: "Next time, I will give Turkish Airlines a chance, because their aircraft seats only 9 across in Boeing 777 coach. On the SFO-BUD flight, the connection is through Istanbul, but the flight time is the same 15 hours, as on the SFO-ZRH-BUD route. In addition, two checked bags are free in coach."
Pro: "Very kind crew. Great food. Nice leg room even for economy."
Contra: "This was one of the most empty flights I’ve ever been on. With that, lots of room for carry on baggage. I fail to see why it was necessary at all. It delayed my journey when time was of the essence."
Pro: "Everything was perfect"
Pro: "The service was friendly and efficient. My seat was comfortable."
Contra: "The entertainment system wasn't working properly. It was restarted for me twice, but still didn't work."
Pro: "The best thing is that they’re always on time"
Contra: "The seats are way too cramped"
Pro: "SwilssAir is our new favorite airline to Switzerland and other points in Europe. The crews were pleasant and efficient. All flights were right on time. The food was very good, and the best overall we have experienced in economy. The individual video screens provided a nice selection of movies, tv, games, etc. Finally, transferring in Zurich is MUCH better than the zoo that his Heathrow!"
Pro: "Delayed...delayed and delayed some more!!!!!"
Contra: "Nasty passport control person at gate check in"
Pro: "Crew helpful. Seats comfortable. Slept most of flight."
Contra: "Didn’t bother me because sleeping but much of flight apparently the entertainment system had issues"
Pro: "Courteous Service and excellent hospitality"
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pro: "General attitude of staff"
Pro: "Boardoing 7h10; 7h25 announcement we would arrive on time 8h50. No further announcement, late departure. Arrival 9h25. - mo explanation. Luggage only at 9h50"
Pro: "Service was great with staff being very professional Flights were on time and entertainment selections were good."
Contra: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"
Pro: "The flight was smooth; Attendants were nice and everything worked according to schedule"
Pro: "Smooth, on time flight"
Pro: "typical Swiss quality"
Contra: "Delay. Missed train connection. Business class went to row 15 To then leave it empty"
Pro: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."
Contra: "We had almost 8 hours delay"
Pro: "Good food, friendly staff"
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Contra: "1stly the lady at the check in was not nice [ i should have gotten her name -] she was rude and quite 'authoritarian' which is uncalled for- when you have paid an expensive ticket are just trying to check in. then I checked an extra bag - and could not pay where i checked in. i had to go to another counter to pay - there was a line and it took a good few extra minutes - and i still had to get thru security. if you can pay at the check in counter this would avoid this extra step. i was really not happy about it swiss air needs better efficiency and better customer service"
Pro: "Both the food and service were fantastic. A great choice of mid flight entertainment"
Pro: "All on-board crew members were pleasant and helpful. The variety of movies and tv shows was sufficient to keep me occupied for the 9+ hour flight."
Contra: "For a 5' 4" person like myself, arm and leg room were barely minimal, Economy seats were crammed together and were not ergonomically designed for comfort or support. I was fortunate to be able to move from my center seat to an aisle seat once the flight was in progress. As soon as I did, the air around me was cooler and made for more comfortable breathing. In the center seat, the air was still and close—very uncomfortable. Poor communication regarding passport control protocol at the departure gate: A temporary station was set up, labeled Passport Control, but no SWISS agent announced what was happening. I had just gone through a passport control line on a lower level so I didn't think I had to go through a similar process at the gate. Most people around me also didn't know whether they had to go through the process at the gate. Once agents had been questioned on the subject several times, they should have made a general announcement to inform everyone at the gate. They did not. The food on the plane was the usual poor quality fare for economy class—either highly processed or overcooked and much too salty. Ugh."
Contra: "I had a lot damaged luggage!"
Pro: "I'm very satisfied with Swiss airline excellent service starting from the flight attenders very professional friendly excellent food .if I would recommend this airline absolutely 100%.."
Contra: "They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter"
Pro: "The attendants were cordial"
Contra: "I did not get a check in reminder email which I thought was strange. I tried checking in and received an error message. I contacted customer service by email and was told I was all checked in. Assuming no issues I went to airport to find out it was canceled. I did not receive an explanation. I waited in line for two hours before speaking to a representative. Was made to feel like it was my fault I hadn't worked things out while waiting in line-"didn't you receive an email!?" I was told no other options except to leave the next day. I pulled up many other flights out of Venice that would get me home in time and was told that there simply were no other options. The real explanation was that Swiss didn't want to pay out to get me home in time. I had to pay more money to get back into the city rather than sit in airport for 12 hours."
Contra: "The seat was horrible and had no cushioning. Left . Worn out and non manintained seating systems . Had body pain"
Pro: "Food, service"
Contra: "Room in economy"
Pro: "Friendly crew and very professoinal"
Contra: "Old plane"
Pro: "ROTTEN SWISS AIR.I WILL NEVER FLY WITH AGAIN!"
Contra: "ARRIVED AT THE AIRPORT AFTER TWO WEEKS HIKING MT BLANC .ANXIOUS TO GET HOME.WHEN I ARRIVE I WAS INFORMED I AM FLYING"STAND BY"KEEP IN MIND I PAID FOR THE TICKETS WHICH I HAD IN MY POSSESSION.YES!I DID BOARD THE FLIGHT BUT FOR ABOUT TWO HOURS I WAS NOT SURE .APPARENTLY SWISS AIR POLICY IS IF THEY OVERBOOK THEY AUTOMATICALLY RELEGATE ECONOMY CLASS PASSENGERS TO STAND BY AND THEN LET THEM GRAVE/BEG FOR THE SEAT YOU ALREADY PAID FOR.I WILL NOT FORGET THIS!40 YEARS OF FLYING THIS WAS A FIRST FOR ME.YOU STINK SWISS AIR!"
Contra: "The plane was old and the bathroom was really dirty"
Pro: "Seats are roomy"
Contra: "Selection of movies rather poor"
Pro: "Great flight crew, on time performance"
Contra: "Seats could be more comfortable"
Not good connection,less than 1 hour not enough time to catch this flight
It was a pleasure to travel with Turkish Airlines. Excellent food, entertainment, and staff, not to mention the little pouches with basic necessities for the flight and the safety bags. It really gives you the feeling that this company cares for the comfort and safety of their clients.
Pro: "The Airplane was good and the crew was very helpful."
Contra: "The route from Bucharest to Istanbul could be shorter and the way from the airplane to the airport could be through the jetway not through the uncomfortable buses."
Pro: "The crew did their best. The company, the policies, the times ... a different story."
Contra: "Stop boarding pets on a transatlantic 11.5 hours long flight - if the owners are nuts (although they swear they love their pets) air companies must be more responsible. The first air company that will refuse to cabin board pets will be my only company to fly for the rest of my life. Sometimes, saying NO is the right answer."
Pro: "Food was good in general (parmesan pasta, mousse desert), sometimes okay (chicken) Movies and music were well-updated and in large variety"
Contra: "Sometimes, food Some seats were too tight."
Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Pro: "The service is amazing .. the crew took care of us well."
Contra: "Not much .. its a comfortable short flight."
Contra: "Maby beter orhanisarion to printimg thicket fot baggess"
Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Pro: "I was impressed by how Turkish Air treated me when I missed my connecting flight in Istanbul It was confusing to say the least but once I got to the right location they could not have been any friendlier, kinder, or gracious My hats off to Turkish Air THANK YOU"
Contra: "It was a tight space and they kept giving me things (pillow,blanket, slippers and socks, and headphones) that I didn’t need or have room for I appreciate the thought Return trip I’ll be more aware and decline what I don’t need"
Contra: "Dismal customer service"
Pro: "Everything was good... nice and neat crew, airplane clean and comfortable, good service food was good."
Contra: "The bathrooms are way and far back... and we are not allow to use Business Class."
Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Pro: "Better than all others at this time."
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Pro: "Excellent service, flight attendants are very kind, answered questions, very caring to seniors and children (couple seniors next to me and a little kid in front of my seat). Good are good and always provide variety of drinking. Smooth and punctuated flight. Thanks for your excellent service!"
Contra: "Nothing I do not like. I will take trips with your airlines in future when having s chance."
Pro: "My flight from Budapest to Istanbul was delayed by weather and heavy flight traffic in Istanbul. At booking time, I had only a 1 hour layover, which I commonly NEVER schedule. Upon arrival at the IST terminal gate, I exited quickly and was met at the end of the runway by a Turkish Airlines customer service rep, permitting me to transit directly to the transit lounge, rather than sending me back through security yet again. As she looked at my boarding pass for the next flight, she knew who I was and she sent me directly to the proper gate for my next flight. Turkish Airlines, you ROCK! (My bag even made the connection!)"
Contra: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."
Pro: "On-time departure. very polite and friendly staff and we got there fast!"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Contra: "Turkish airlines used to be airline offering good food, now you only get sendwich"
Contra: "The flight arrived late and Tipton Long to depart."
Pro: "Confortable, great food, great crew as normal."
Contra: "The crew normally would get five stars for being super friendly, but they seemed a bit more like staff on other airlines this time around."
Contra: "The flight from Antalya to Istanbul was late so we almost missed our connection flight. This story is repeating with your airline at 29th July our Turkish Airlines flight from Sarajevo was late for 3hours so we were running at Ataturk Airport to catch connection flight to Istanbul even though we booked 4 hours delay in Istanbul. Regards, Edin"
Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."
Contra: "leaving late"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Contra: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."
Contra: "Nothing :D"
Pro: "The food was amazing."
Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Pro: "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
Contra: "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Pro: "The service and entertainment!"
Contra: "time was to long between planes"
Pro: "Friendly attendants, newer plane with comforts seats even in economy. Great food and amenities."
Contra: "Smelly passengers with body odor. Screaming, crying children that poo every couple of hours. A/C WAS INCONSISTANT drspite several complaints to cabin attendants."
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Pro: "It was a pleasant and uninterrupted flight with good service by the cabin crew"
Contra: "The boarding procedure at Bucharest Airport was more like boarding a bus - not a big issue but if I had to find one thing to improve that is what I would suggest."
Contra: "Flight from Romania was delayed and when we got to Athens we had to go threw customs and security and we lost the connecting flight to crete. We were put on a different flight which that was delayed as well. When we finally arrived in crete all of our luggage’s have been lost."
Contra: "The boarding process can be better handled.. it's sort of a mess"
Pro: "Service was great."
Contra: "Couldn’t download the entertainment app."
Contra: "Flight was late, we missed our connection, there was no information etc"
Pro: "Crew was helpful and polite"
Contra: "Apparently Aegean has stopped offering candy before take off. That's a pity as this was a nice (and presumably low cost) way of differentiating from other Star Alliance airlines. Food was mediocre and there was no in flight entertainment."
Pro: "The food was probably the best meal I’ve ever had in Economy."
Contra: "The seat pitch was really poor. I’m only 5’ 11” and my knees were rubbing against the seat in front of me the whole time. The seats weren’t particularly comfortable either."
Pro: "Everything was perfect"
Pro: "The crew!"
Contra: "We were late"
Pro: "Great staff, easy boarding, clean and the entire crew was well trained and professional."
Contra: "The seat backs are hard and there is very little knee room"
Contra: "I wasnt accomodated for my meal preference. The cabin was old and creaked alot. I was not informed by kayak of absence of luggage allowance"
Pro: "This airline sounds new to me but unbelievably the best fly I never been....!"
Pro: "This was the best airline I have flown with. The crew was excellent and we were served food and drinks on each flight. Planes were loaded from each end of the air craft so didn't take long to get people seated and off. We don't get this service with American or Southwest. Seats were tight."
Contra: "Our first flight out of Mykonos was delayed by a little so we had to run to our connection in Athens and my bag didn’t make it onto the plane. So now I’m in London, missing a dinner because I don’t have dress acceptable clothes, can’t go out and buy any because it’s too late on a Sunday. I am also going to miss my plans which were the only reason we came to London. as I do not have acceptable clothing to go out in tonight. So it was a waste of paying the flight to London, and our Airbnb in London."
Pro: "Very nice crew, had trouble with boarding"
Contra: "Boarding. They couldn't figure out to make people queue up. It's not a hard job, but they looked like they were struggling. It made me feel like I should step on and help"
Pro: "The flight was most excellently attended from Paris to Crete. I am very impressed with this level of service experienced and the spaciousness of the airplane. A most comfortable and well taken care of flight. Thank you!"
Contra: "I'm a photographer on a 3 week trip. I have luggage. Unless you take the ferry, there are limited airline options to Cyclades. Aegean really doesn't want you if you have luggage. Felt like I was being scolded. True, I'm trying to be frugal and avoid a big investment in shock-proof luggage and/or checked baggage fees, but as long as it fits under my seat, what's the big deal? I'm sure I easily weigh at least 70 pounds less than the person sitting next to me, so the extra 4 kg in a backpack that I (female) can personally carry shouldn't be an issue. Then, there's no jetway. You leave the gate to board a bus that takes you to a plane on the tarmac where you must climb a rather large flight of metal stairs. Reverse direction, It takes quite some time and a few crew members to assist those with disabilities to deplane. All the time the rest of the passengers are waiting in the bus to get to their connections. Would only ever fly this airline again if it was the only option to get where I want to go."
Contra: "They locked the bathrooms whenever the staff were passing around drinks, food, or collecting garbage. They claimed it was due to "safety" but every staff was easily walking around passing around drinks. There was no turbulence. Even when multiple people tried to get up to go to the restroom, they sent them away. Finally, when they unlocked the bathrooms after a good 30 mins, there were HUGE lines. They did this multiple times. It doesn't make sense to lock the bathrooms that long. People need to use the restroom and then they create larger lines which is more dangerous because even more people are standing up at the same time. Doesn't make sense. Will probably not use this airline again if this occurs again."
Pro: "Evrything was good"
Contra: "No entertainment on that flightes"
Pro: "Everything was perfect, the flight late a little but it was ok with the connection...."
Pro: "on time, they were aware that we came from a connection and took care of everything. pleasant flight."
Pro: "First flight from OTP to Athens arrived late. Crew members awaited at security check and had a bus waiting just for my baby and I to take us to the plane."
Contra: "Boarding chaos causing a delay to depart. No tvs. Kids all over the plane crying. Kicking seats."
Pro: "It got me to Larnacasafely."
Contra: "Seats were horribly uncomfortable. I will not fly this airline again after my last trip onthe 14th of August."
Contra: "The flight was delayed 3 hours and there was very little information offered as to what to expect. I was grateful I did not have a connecting flight as surely I would have missed it. The gate agent seemed to be completely lost and at one point started boarding and then had to ask those that had boarded to deplane. The seats were rather uncomfortable to begin with but then add to that being in the last row next to the toilets and the galley AND with crew members stepping on the side of my seat to reach supplies in the overhead bin without warning."
Pro: "Good customer service and unexpectedly good food. Nice staff."
Contra: "Boarding was late, and it took forever to take off and land. I missed my ferry because of this and had to buy another ticket. Also super small seats."
Pro: "Professionalism. The flight attendants were professional, very efficient and helpful."
Contra: "Vegetarian. I should have ordered in advance."
Contra: "Not serve my food things I am asleep .Not all announcement in English"
Contra: "Very upset with airline. We arrived 1 hour and 15 mins before flight and was told they oversold our flight and gave away out tickets. That is illegal to do. I want a full refund for our 3 tickets. Our names are Bernard , Judith and Max Levin. We were suppose to leave at 5:30 am and arrive at 7:30 am. Instead, we lost the entire day and did not arrive until late afternoon . This is not right what the airline did to us. I want a refund from our credit card."
Pro: "I slept through most of the flight."
Contra: "Everything else. Especially that I had to pay $60 for one luggage."
Pro: "Gate staff are able to deal with things"
Contra: "Check-in can't process baggage charges, so they send you off to an office across the airport, just to find that the payment processing office is closed for a couple hours in the late afternoon. Why don't you just set the baggage check in people up to process a credit card transaction?"
Pro: "Quick. Clean plane"
Contra: "Boarding a bit long but still fine"
Pro: "Clean, smooth, on time"
Contra: "Food was not interesting"
Contra: "Food was completely uninteresting.. I had a book. Didn' t need entertainment, but for 2 hour flights, it wasn't necessary."
Pro: "The flight was fair, with no problems other than pushing and shoving getting aboard."
Contra: "The outrageous and unannounced baggage charge of $80! for two carry-on size suitcases which we were not permitted to carry on because of current weight limits."
Pro: "check-in staff and crew were very friendly, food was ok. wine selection was great."
Contra: "passengers have no clue how to queue."
Pro: "Comfortable, friendly attendants, good food served."
Contra: "There isn't entertainment, however, it was very comfortable and relaxing."
Pro: "Hmm. Not much to like here. They made RyanAir look good."
Contra: "Bought the ticket for Aegean Air flight. 1. Couldn't check-in online. 2. Waited in line at the airport, was not in the system, finally a ma smasher figured out our ticket was with Tarpon airline, found that deal and waited in that line. 3. Was told we had to pay for the suitcase.... Hmm. I thought that was one of the reasons we were paying 4 times as much as a RyanAir ticket. 4. On the return fight couldn't check-in online. 5. At the airport we were told to go the Aegean desk. 5. At the Aegean desk we were told we had to pay for the suitcase again, had to cross the airport to do that. 6. Finally found that desk, not called "Aegean" like we were told, but "GlobeGround" 7. Plane was delayed. 8. At the a Athens airport we were told Taron shouldn't have charged us. What's going on here?"
Pro: "New, clean plane, meal served on board was unexpected but very good, crew was professional. App for Aegean Airlines works well."
Contra: "Seats were uncomfortable and small. Boarding was messy and didn't seem to work very well."
Pro: "Cabin crew was friendly and helpful. The plane was clean and for the most part departed and arrived on time."
Contra: "The boarding process...it was a zoo. All customers are in line boarding at the same time and the gate agent did nothing to prevent it. The cost for a checked bag was 45 Euro which seems awfully high to me. Perhaps it's cheaper if you book it beforehand as opposed to at the airport."
Pro: "Everything was very good"
Contra: "No entertainment"
Contra: "I was surprised (like many other) that the ticket did not include any baggage. The cost for the baggage at the counter was more than double of the cost on the web site."
Pro: "Because of Aegean's transfer director mistake, I missed my two connecting flights back to the US and representatives did nothing to help me. I ended up buying new flight tickets plus money for a night in athens hotel."
Contra: "Aegean's representatives at Athens airport, especially the manager at the check in counter. Terrible customer service."
Pro: "Left a bit late but made up the time. The on board service was courteous and friendly and perfectly timed for this short flight."
Pro: "It was fine"
Contra: "Staff is rude. We are the paying customer"
Pro: "Did not feel like a budget airline. Great service."
Contra: "Terrible seats uncomfortable that could not even recline"
Pro: "Very quick ...very nice the airport needs better signage ..not under your control I know but would help"
Contra: "The staff at the counter snd in the booth were great"
Pro: "Aegean is an amazing airline that takes you back To flying in the 90's the right way. It hold their staff to be poised and very elegant. The crew staff is friendly and welcoming. From great dinners to delicious snacks its the little details that captivated me and really took me back when flying was luxurious! I would recommend Aegean as a first choice for flying."
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Pro: "Crew was polite and helpful"
Contra: "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Pro: "The cleanest of the airport and the airplane"
Contra: "The 15 hours layover"
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Contra: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."
Pro: "Lufthansa crew very professional"
Contra: "More upgrade to be available"
Contra: "Flight hopelessly delayed leaving Sarajevo. No effort by staff to connect us or hold flights. Missed connection by 15 min. Would not recommend Austrian Airlines. Delays in all parts of this trip - both coming and going"
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "That we landed in the end"
Contra: "More communication to passengers when there are so big delays (almost 2 hours)"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pro: "Good service overall, the ground crew was very helpful and friendly"
Pro: "Generally very pleasant flight"
Contra: "No complaints"
Pro: "Luggage came extremely quickly"
Contra: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Pro: "This is always a pleasant airline to travel with."
Contra: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Pro: "The flight was short and got us there"
Contra: "This was not business service. The seats were uncomfortable, virtually no leg room."
Pro: "The stewardess is very polite and accommodating n"
Pro: "Smooth ride, good breakfast and charming flight attendant."
Pro: "I liked the crew on the flight."
Contra: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."
Contra: "May bags didn't make the transfer and were sent on to me the following day."
Contra: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Pro: "Everything was excellent"
Pro: "Boarding/deplaning quick Left on time"
Contra: "Food -too much starch Only chicken No breakfast Bathrooms were dirty"
Pro: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."
Contra: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "Very orderly fashion onto boarding"
Contra: "My suitcase got destroyed"
Pro: "Very organized airline. Friendly staff."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Contra: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."
Contra: "I was at the back of the plane with the constant cold air breeze, it was impossible to avoid!. I caught heavy cold and still recovering!"
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Pro: "Everything was great except seats uncomfortable"
Contra: "Uncomfortable seats"
Pro: "This isn't really the flight, but see below for lack of personnel at Vienna airport to help locate gates after our flight arrived very delayed. I was running with a cane, and getting very upset when an airport employee with a cart asked if he could help. He took me to the gate I thought was for my flight, but it was for a DIFFERENT flight to Zurich. He calmed me down and drove me to the correct gate, talking the agent there to make sure it was the right one before he left me there. I wish I had time to get his name because he was very kind and helpful and I don't know what I would have done without him - wouldn't have made the flight, that's for sure. (He was in vicinity of gates F 3 - 13 on Sunday June 11 approximately 5:15 - 5:30pm Vienna time, if anyone wants to know)"
Contra: "Our flight was delayed almost one hour. Even though I had only one hour between flights, I was told (in Split) that all flights would be delayed, so no worries. On the plane, they gave information for some flights; for the rest of us they just said, go to your gate (for connecting flight) as quickly as possible. Flight landed at 5:05pm. When I walked out of plane (I was using a cane; recovering from broken ankle so have some trouble walking distances), there was no board with flight info, just immigration. Finally I saw a flight board, and had 10-15 minutes walk still. Also, signage wasn't great. I called after an Austrian Airline flight attendant who was also leaving, but she never heard me. Finally I found the right direction, still had security to go through. I was running with the cane (not good for my ankle). Essentially there was no help. Until a man driiving one of those carts helped me - I write about him above in what I liked about the flight."
Pro: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
Contra: "nothing, it was a great flight from beginning to end"
Pro: "Great grew, great flight. Thank you!"
Pro: "Pleasant flight crews on all flights."
Contra: "Cramped seating in coach."
Pro: "in this case, nothing"
Contra: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Pro: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."
Contra: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Pro: "Flight was cancelled. Had to wait in the airport with kids."
It was not communicated in advance by the airline, but we needed a PCR test before boarding.
Pro: "The actual takeoff and landing with this airline is usually smooth"
Contra: "Airline is always late with no layover time making journeys stressful. The food and drink is only available for pay. There is no entertainment. There is a small snack which has been expired cookies on all flights I’ve experienced, and the staff seems reluctant to provide it. Boarding involved making everyone wait standing up for more than twenty five minutes corralled into as corner."
Pro: "It was okay, I mean, for a short-haul flight, nothing more is required. Except for accuracy."
Contra: "They should finally replace old ATR-72."
Pro: "WeII, I didn't die."
Contra: "Everything. They gave us a 10mx10m prison ceII with no windows and no AC to wait in. EVERYONE had to smushed into this room, as each gate area has its own security. Boarding the pIane was pathetic, with us standing in a bus for 20 mins and no expIanation. The back of the seats were faIIing apart."
Contra: "The fact that I had to check my guitar was odd. And online check In was difficult . I ended up paying more to check my guitar in at the airport"
Pro: "the boarding was smooth, the bus to the plane wasn't crowded and the plane was flying low so you could enjoy the sceneries and still get cell phone reception."
Contra: "the overhead compartment was a bit small and there was almost no leg room but both of my flights were short. I booked my flight through an app and it didn't give me any checked baggage so I tried to modify my booking through airserbia website but I couldn't so I ended up paying 60 euros for my bag at the airport."
Pro: "Food was fantastic. Crew was attentive and polite."
Contra: "This flight is apparently consistently late"
Pro: "Ehhhhh I was cool with certain things but nothing to like . The people who work there were nice though."
Contra: "The selection of movies . Very poor . What entertainment?"
Contra: "My bag making it to my destination not broken."
Pro: "Fast service, kindness."
Contra: "They should finally get rid of these old ATR-72 and replace them with some newer aircraft."
Pro: "The crew is fantastic team,Dana is the best!Thank you"
Contra: "Paid the ticket and check in luggage at Opodo but was informed at the counter that luggage has not been paid for. Denied checking in luggage despite having a printout saying it has been paid for. “The luggage is not in our system” was the only response."
Pro: "Comfortable seats"
Contra: "Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC."
Pro: "Efficient boarding, friendly crew. Seats comfortable enough for an hour, but no longer."
Contra: "I have never been on a flight where there were so many screaming infants, and so loudly. Air Serbia, like the other airlines, apparently can find nobody smart and creative enough to solve that problem."
Contra: "Arms rest are pretty small"
Contra: "Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience."
Pro: "Quick and no fuss"
Contra: "No food and entertainment didn't work"
Pro: "Timeliness, cleanliness and comfort."
Contra: "Inflight duty free closed too early."
Contra: "Same moves for months.no new choices Small sandwich for lunch, not near Seet in front of me broken an d. In my nees"
Pro: "Me gustó que tienen un buen sistema de check-in, embarque y desembarque."
Contra: "El avión era un ATR-72 algo viejo, no era cómodo por dentro. Tampoco me gustó la atención de la tripulación, no pasaron por mi puesto ofreciendo el mísero vaso de agua que daban. En otras aerolíneas de este estilo por lo menos dan café."
Pro: "Departed and arrived on time despite boarding chaos."
Contra: "What was that stuff they served us to eat?"
Pro: "Title says it all"
Contra: "Title says it all"
Pro: "New plains, great crew, on time. Quick check in, great price."
Contra: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Pro: "Nothing. Rude staff. Horrible food and service."
Pro: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Contra: "No entertainment No food for vegetarians"
Pro: "Food is okay, entertainment is finally available (at least for mobile phones and tablets), crew is good"
Contra: "New sits are just uncomfortable, especially in the middle."
Contra: "Not possible for online check-in"
Pro: "You guys cancelled my trip 2 hrs before take off. I received an email at 12:20 saying that my card didn't go through after telling me earlier it was paid for very disappointed . I had to rush to the airport couldn't by my ticket because they don't sell at counter and then was on phone with air Serbia for 45 mins before I could buy my flight on a long distance call which will probably cost me $50."
Pro: "Quick flight"
Contra: "Time it took to board and leave"
Pro: "Gave us food when they weren't required."
Contra: "They saying it's internet connection during the flight,when you pay for the internet the only option what you can choose is to watch how's your MB goes away and you are not able to open anything.Very good job Air Serbia,never again with you!!!"
Pro: "Easy check in, flight was on time, crew were nice and free meal and drink."
Contra: "Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in."
Pro: "The tiny plane was smooth in the air. Crew was nice."
Contra: "Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine."
Pro: "On time."
Contra: "Small and uncomfortable prop plane. Boarded from rear only."
Pro: "I liked the price I paid for the flight and the legroom between the seats - as I'm fairly tall - 6'3"/over 190sm, that was a big concern for me and that's why I didn't go with other carriers. I ended up having an entire row of 4 seats to myself, so I was able to stretch out and get some sleep. Flight attendants were coming around very often with drinks."
Contra: "I expected to get an e-mail with an offer to upgrade to Business Class as I was flying a day before my birthday, so I was in a mood to treat myself - but unfortunately, that never came. Once on board, when the meal was served, the breakfast meal had the scrambled eggs soaked with water, so didn't get the amazing food that others have talked about., Before landing, we were served a long sandwich that was very amateurish. Boarding was chaotic - as typical in many places in Europe, there is no boarding order - just people forming a line and getting on the plane."
Pro: "Very friendly staff"
Contra: "I had a kid sitting on the seat behind me and kept kicking my seat. :("
Pro: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Contra: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Pro: "Flight crew are nice, reasonable service during flight"
Contra: "The flight was delayed at Rome, so the stop at Belgrade was short. Luggage did not arrive with the flight, only after two days they arrived to the destination. After two days the luggage arrived dirty and a bag of "Sephora" cosmetic company missing from one of the suitcase."
Contra: "This is a rating for our entire experience which was awful. In our area you were unable to check in online or use a kiosk. That meant every person on the flight had to check in at the airport. There were no lines, no directions, just a mob at the desk. Once onboard the intercom went out during taxi. We had to turn around. No information was given as we sat on the taxiway. We finally took off late and again no information was given about connections. When we asked we were told "don't worry the Belgrade airport is small". luckily the flight from Belgrade to Athens was also late so we made the connection. Departing Athens was difficult as well. Online Air Serbia was showing our flight was cancelled due to a possible air traffic controller stike which did not happen. We called Air Serbia and were informed the flight was not cancelled. "Just show up at the airport" we were told. We showed up more than 2 hours early and waited in line to be told we were not in their system along with 2 other couples by a very curt airport employee. We waited an hour, despite all of us having proof of paid tickets. Again, no information was given. They finally confirmed the first leg, Athens to Belgrade but not the 2nd, Belgrade to Stuttgart. We waited again and finally were given boarding passes. We were not apologized to, offered an up grade or really afforded any customer service. One of the other couples discovered on their own, that due to the possible strike, Air Sebia had indeed cancelled everyone's bookings and "forgot" to re-enter some. Leaving Athens we were also late on take off. Again not given any information and barely made our connection to Stuttgart. At this time given our experience we could not recommend Air Serbia."
Pro: "traveler's assistance check in on time smooth flying. nice snacks"
Contra: "online check in is not available if starting out of Stuttgart !!!?"
Pro: "Flight Crew and Ground service behavior during the problem with the plane damage."
Contra: "Poor capacity building of the lower service people at the ground level at Abu Dhabi airport. They should have proper information for all passenger's issues."
Pro: "Baggage allowance"
Contra: "Too few movie choices."
Pro: "Air Serbia has a great service and tasty menu"