It was the long delay and standing that was tiring. Then the rushing around to catch the connecting flights was exhausting for everyone I am sure. Airport was crowded. The crew didn't update us on our connecting flights while we were stuck waiting for the bus to take us to the terminal, which caused more anxiety.
The seats are not comfortable but there is a good space for the legs. Food was OK.
The crew was very helpful on the plane.
Pro: "Young crew, with positive attitude and very kind and helpful."
Contra: "Food, entertainment program, pillows and blankets would have been nice,"
Contra: "Entertainment unit was very slow and not even possible to operate properly. I had to ask for resetting it several times."
Pro: "Staff was extremely nice and helpful"
Pro: "Amazing crew and service! They are the best!!"
Contra: "Amazing crew and service! They are the best!!"
Pro: "Great food. Nice staff."
Contra: "Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal."
Pro: "On the first leg of flight - united, we were surprised by the stewardess' request. We have 2 small children. The stewardess asked the man to change the seat so we can have more room in the center seats. We are grateful for that otherwise it will be very uncomfortable long flight."
Contra: "I am hoping for games but didn't find chess or any other games on the Lufthansa flight. Please add that on the flight otherwise I will stuck watching the movies the rest of flight."
Pro: "Crew very nice"
Contra: "Connecting flight time was half hour and at other side if airport- not fun at all. Barely made flight home"
Contra: "He option to split groups of travellers."
Contra: "More organize during boarding, better food (it was either too hot or not hot enough, quality wasn’t good, snacks horrible) compare to other airlines, not sure if we’ll use Lufthansa again for overseas trips"
Pro: "Lufthansa is always high quality"
Contra: "I dislike how one must stow the entertainment system so early before landing"
Pro: "Plenty of room in both the cabin and the bathroom- more than we have ever experienced. Food was very good. Crew was outstanding"
Contra: "Boarding is chaotic for economy, with everyone mobbing around the entrance. Having people board in subsets, beyond just 1st class and people needing assistance would be helpful. It makes the entire airport gate areas hard to maneuver around for other people as each plane loads, and it stresses out the group waiting to get on the plane."
Pro: "Much shorter flight time."
Contra: "My experience on the second flight was completely different from the first. Staff was not as friendly. Food was bad. No entertainment due to short flight time. Not as good of an experience."
Pro: "Friendly and professional crew, toys for the child."
Contra: "My luggage was lost and not located"
Contra: "I was rebooked onto LU 1203 from Basel to Frankfurt from LU 1201 without notification. Probably because Flight LU 426"
Pro: "The aircraft was great. A bit wobbly on take off and landing, but overall spacious and comfortable seating. The seats had many position options which was amazing. Meal service tableware was clean and pleasant to use. Food was also great. Also a very wide selection of entertainment options! Also, good flying from the pilot’s crew. Flight was on time."
Contra: "The servicing crew in the business cabin was inexperienced and unrefined. The flight attendants seemed to just want to “get it over with” with questions like “are you done?” The attendants wanted to take our drink order as soon as we got in without giving us a chance to settle into our seats and kept hovering over us until I had to ask her to give us a couple of minutes. The airline did not stock enough snack and ran out mid flight. We had to wait for the next meal service which was not fun. I ended up getting a sweet drink just to get by. Internet, which was paid, was so slow that I got tired of watching it trying to load the pages and gave up. Eventually, the connection completely stalled even though I still had over an hour remaining of the 4 hour package. I used maybe an hour of the total purchase. Total waste because I couldn’t get any work done. Overall, I did not think this was an experience worth a business class ticket."
Pro: "We had a 2 hours delay but the captain was professional and the next flight was rebooked"
Contra: "We didn’t liked the food - awful chicken teriyaki, cold muffin for breakfast and the crew- so unprofessional and with attitude."
Pro: "The crew was nice"
Contra: "The boarding process and the fees"
Pro: "Window seats on the upper deck have additional luggage storage bins and seem to have more leg room than seats on the main deck."
Contra: "Keep all babies in one section of the aircraft"
Pro: "On time flight with no problems"
Contra: "Uncomfortable seats so hard to sleep during flight"
Pro: "crew is nice"
Contra: "breakfast was pretty lame !"
Pro: "Food is better than other airlines, keep it up!"
Contra: "breakfast was just a muffin. used to be a real breakfast with bread, butter etc. would be nice to bring that back"
Contra: "All flights in Frankfurt boarded via jet bridge. Flight to Greece boarded via a bus. Freezing weather in Frankfurt. Are Germans prejudiced to Greek passengers?"
Pro: "The boarding process made it easy to find my seat and get settled in."
Contra: "My seat back didn’t recline. But the one in front of me did. So I was penned in."
Pro: "Comfortable for a short flight. On time."
Contra: "Had to go through security and passport control a second time made the 1 hour connection stressful"
Pro: "During this flight, the attendants were suprisingly kind."
Contra: "Entertainment was just too poor(movie selection was just counted numbers.) the seat comfort was one of the ugliest, I think. even though they prepared many of premium seats, still once you compare with other airlines, it is far below than the average I think."
Contra: "crew was not friendly"
Pro: "The sandwich and wine were nice...and prompt, too"
Contra: "Was told to check in at wrong desk by databoard. This caused delay..."
Pro: "They waited for those who were running late due to a previous flight delay. The crew was super friendly and there was great movie suggestions."
Contra: "There was a lot of turbulance which made a lot of the passengers sick. I think also that they collected the headphones too early like 45 mins/1 hour too early before landing. Also landing felt like it was the longest landing in my life."
Pro: "They putet my mom and niece at the last seats of the air plan and that wasn't comfortable at all and a lots of noise thy had a huge headache"
Contra: "Give them seat in the middle of the airplane at least"
Pro: "Attentive crew. Smooth flight!"
Contra: "All good"
Pro: "Flight crew was friendly."
Contra: "There was at least 4 hours' delay in getting to St. Petersburg, due to the storm, and there was hardly any food or water served while waiting."
Pro: "Smooth flight, attendants were attentive"
Contra: "Seats way too close when reclining You sh know the ingredients of meals served Why not serve real fruit? Apples bananas etc Unable to check in online ...thus had poor seats and no upgrade opportunities"
Pro: "non stop to Frankfurt very timely scheduleing was able to find reasonably priced flight to meet my travel needs."
Contra: "I felt the food was worse not good or tasteless. choices were as bad as previous flight in the fall. I have to bring snacks to make it bearable."
Pro: "Captain was personable and made the flight more enjoyable"
Contra: "Length, which could not be helped"
Pro: "Plenty of food & beverages. Loved the free movies!"
Contra: "Flight may have been overbooked. Very confusing boarding/seating arrangements."
Contra: "Direct flight, 10 days ago. Still missing a suitcase."
Pro: "Better than my other Lufthansa flight m, which was canceled, or the SA legs because those planes were old."
Contra: "Everything else about buying the ticket with Kayak. Canceled flights and lost luggage with Zero help from Kayak. Kayak didn't even answer customer service lines when I rang for 2 hours in one go."
Contra: "Needed a vegetarian option with each meal"
Pro: "Pretty much everything"
Pro: "Crew was nice"
Contra: "Wifi barely useable, and in fact not useable over North Atlantic; food was just eatable, didn't include salt or pepper, probably because it was already too salty, came is a soup of barbecue sauce. Entertainment choices were limitless and yet BORiNG! Live tv video quality was appalling, I would have said VHS quality, maybe not that good and only sporadically worked"
Pro: "I was seated in an exit row and there were pillows and blankets made available to every passenger."
Contra: "The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast."
Contra: "The week before the trip start I was told about the sudden itenenary change, and I have to wait 3 more hrs for connecting United flight back home. When I got back to US, even that flight was canceled, and I was delayed for 2 more hrs so that United can have a completely packed last flight to st. Louis. My checked suitcase arrived with a different flight. United shows complete disregard of their passengers. I believe I overpaid for the tickets considering such a service."
Pro: "Like the idea of getting on & having access to decent films from when you get of to when you get off. Cheaper than other flights - by approx. $ 300 - short booking due to funeral."
Contra: "Plane delayed 2hrs, then changed gate & delay reduced to 1hr. Bit of a rough landing. Auto darkening windows - nice idea unless you have the window seat and the sun still coming in when flying above the clouds"
Contra: "Staff in Turkey could be more friendlier!! Very careless."
Great flight Will go again!
Pro: "Nice crew, good food."
Contra: "Both bathroom were not working in business class area."
Pro: "The crew was professional & friendly"
Contra: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pro: "The crew."
Contra: "The time between flights."
Contra: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pro: "Food was great, enjoyed watching videos, staff very profession and friendly."
Contra: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Pro: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Contra: "Not being to help on the ground in Copenhagen with delta issues"
Pro: "The crew was pleasant"
Contra: "Baggage checkin & flight boarding was slow & disorganized."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "Staff rude and short"
Pro: "Nice staff and no delay"
Contra: "Instead of crisps maybe a bit of cheese or crackers"
Pro: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pro: "Service is awesome. Food is great."
Contra: "People with short connection are affected by the 15 to 25 minutes delay."
Pro: "Overall KLM experience is good"
Contra: "Food quality was mediocre for a business class flight."
Contra: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Contra: "Long haul flight made pleasant by KLM"
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Contra: "No reading light in my seat..."
Pro: "They considered my reguest of vegiterian food."
Contra: "I have no complaints."
Contra: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pro: "Very pleasant, professional crew"
Contra: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pro: "Crew was awesome"
Pro: "Very friendly and helpful crew."
Pro: "punctuality of boarding and flight time"
Contra: "attitude of crew in business class: no sense of true hospitality"
Pro: "Good selection of movies."
Contra: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pro: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contra: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pro: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contra: "Can't think of anything."
Pro: "Everything excellent. Comfortable seats in business."
Pro: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Contra: "Cramped seating."
Pro: "Service, technology"
Contra: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pro: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Contra: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pro: ".Very much on time with pleasant service."
Contra: "Can nit find much fault fir a short run!"
Pro: "The staff was extremely pleasant. Food was good!"
Contra: "Have no complaints"
Pro: "Very friendly staff"
Pro: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Contra: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pro: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Contra: "The food was okay, not that great."
Contra: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Contra: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pro: "Great crew service. Among the best ever."
Contra: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Pro: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Pro: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Contra: "The entertainment was quite dated and didn't have new movies etc"
Contra: "The bags where damaged from the staff"
Pro: "The cabin crew, the flight and communication and the cleanliness of the plane."
Contra: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Pro: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Contra: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pro: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Contra: "See above"
Pro: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
There is no entertaining offered on the shorter flights. I wish that would change.
Comfortable, free snacks and coffee/water, ghod entrrtainment
Was quick and simple nothing fancy
Contra: "I cannot think of anything to improve except for serving more polish traditional foods."
Pro: "Quick flight, comfortable seats"
Contra: "Very, very stressful transfer"
Contra: "Better communication on board. It was difficult to hear and to understand announcements, which were few."
Pro: "I liked the smooth boarding process"
Contra: "Snacks could be better and you could reduce plastic waste. I don't want to drink water from plastic cups, I don't need a napkin to my water, I don't need to receive a sweet bun packed in plastic wrap..."
Contra: "The flight was delayed for other travelers but that caused me to miss my driver"
Pro: "One stop flight, faster than a boat."
Contra: "Lost luggage, delayed our plans for 3 days(all luggage was lost!!!)"
Pro: "Crew were polite, friendly and attentive."
Contra: "Better food, bigger dessert"
Pro: "The service was great"
Contra: "Boarding was late and disorganized. The entertainment system was out of date with only a limited selection of movies - no wifi, no tv series, no live tv, no podcasts, ..."
Pro: "The crew was nice and friendly."
Contra: "The food kinda sucks. The space in the economy so cramped. No english subtitles in any of the movies or TV programs."
Pro: "Flight crew perfectly ignore you if you want to be ignored."
Contra: "LOT Polish flights always seem to be late--resulting in my checked baggage not being able to get transferred to connecting flights and, thus, final destination on-time."
Contra: "Headphones sound had a static noise. Also flight was delayed."
Contra: "I am disabled and the ground crew and flight crew were terrific in helping me board and getting me to my connecting flight."
Contra: "Soft drinks should be free of charge"
Pro: "The aircraft."
Contra: "First and last time on LOT!Boarding and flight crew rude, unhelpful. Flight late, no communication, no info at the gate. No standard communication, no info from the pilot during the flight. When the crew spoke in english or polish it was unclear. No help no info with connecting flight, missed it!"
Pro: "First of all, we had to line up in a very long que when arriving from Zagbreb. Then we had to wait very long for the bus to take us to the plane. Finally, we had to wait for almost 30 minutes ON the bus before we could enter the plane."
Contra: "The crew"
Pro: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Contra: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Contra: "I didn't like, that our flight was delayed for an hour before Christmas Eve and Christmas. During this period you are waiting for everything going well. But I am happy, that it wasn't very long delay."
Pro: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
Contra: "Long flight hours."
Pro: "On time, stable flight without surprises"
Contra: "Bus takes you to and from the plane."
Pro: "The only good thing was that it got me from Point A to Point B and my bag wasn't lost or damaged."
Contra: "The seats are so incredibly small for a long haul flight. Two people must compete for shoulder space, as there simply isn't enough room for both to sit back completely. Constant elbow issues and a feeling of being locked into a small space. I've never been so happy to exit from a flight. Note that on the JFK-BUD-JFK route, LOT subcontracts to a low-cost Portuguese airline, so this plane isn't configured for a trans-Atlantic flight, at least not for a minimal level of comfort. Never again. Pay more for a decent seat on another carrier! And take a large bottle of water, as they're not at all generous with the water, soda, and juice. My seatmate and I were parched and couldn't wait to clear customs so as to buy a bottle of water."
Pro: "Flawless boarding, on time, nice crew."
Contra: "Had to wait on the runway for ground services at destination, but for a very short time. The route is bussed at both airports."
Pro: "Overall the flight was good"
Contra: "The snack was too small"
Contra: "My family and I traveled to Poland several times using LOT Airline. They lost our luggage not once or twice, but three times. Each time, we were without our luggage for nearly a day and half. We are no longer using this airline. Also, their TV monitors/remotes lack accessibility as they do not offer closed captioning features for the deaf/hard-of-hearing. Another strike."
Pro: "Pilot interection and the crew."
Contra: "Small air craft."
Contra: "Because of them not knowing their job I had to spent extra 1000$..."
Pro: "On time"
Pro: "This time I found an ail place"
Pro: "Price of tickiet"
Contra: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Contra: "Going to board the plane and they told a group of like 30 of us we had been selected for random security check. So obviously it took a long time to get all those people through the check and we departed very late. Then sat on the tarmac for an hour and forty five minutes. The pilot said it would be 15 minutes and then never gave another update beyond that, which made it much worse."
Contra: "Lack of checked baggage just causes commotion during boarding when the airline finally realizes too many bags and offers free bag checkin... Don't get the bad habbits from us airlines..."
Pro: "low cost service was good"
Pro: "I would not give 1 star. 0 if possible!"
Contra: "Because of loosing our connecting flight in Warsaw (due to weather...I think, it was never explain to us why our first flight had a 3 hour delay), the boarding staff was very helpful finding us a different route. Well the flight from Warsaw to Berlin, operated by LOT was horrible! No snacks no drinks, not even water on a 2hour flight! Shame on you! I had my wedding gown with me and I asked one of the crew members to put it in one of the closets design for this. And in a broken English she told me 'ya there is a problem' and she showed me the closet, it was full with the crew luggage :( We ended up laying the gown on one seat that was empty! When we arrived at our destination and picked up our luggage we noticed that they broke one of the wheels. Overall very ugly experience with LOT!!!"
Pro: "Comfortable and no fuss"
Contra: "We boarded about 10 minutes late"
Pro: "Smooth and easy boarding and deplaning"
Contra: "Nothing, short flight"
Contra: "Kosher food wasn't good, seat's where not comfortable"
Contra: "Flight late Seats uncomfortable"
Pro: "Lot of leg room in the emergency exit row. Though they don't let you have bags there."
Contra: "No entertainment! Though it was only a two hour flight."
Contra: "There was a delay at Warsaw Airport for almost 3 Hours I arrived home 2.00 Am I missed a family wedding that night"
Contra: "We were bused to the small older plane and it was raining steadily."
Pro: "nice flight... people were friendly and kind."
Contra: "No Comments"
Contra: "Unable to choose seat at ticket purchase."
When I arrived at the airport they left me to stand by. Did I ask why? They informed me that the fly was oversold. Finally, when they finished the boarding process, they confirmed, that they gave me the boarding to go to Milan. I arrived at the airport two hours in advance and the flight was delayed.
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "Seats are ok but unable to recline"
Contra: "Keep up the good work"
Pro: "- the food trays of seats of the plane are in such a way that you can lay your head on them and sleep. It’s really the most comfortable of all Continental flights I’ve experienced."
Contra: "- on board WiFi -"
Contra: "Uncomfortable seats"
Pro: "The crew was very professional and I cannot complain about that."
Contra: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Contra: "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Pro: "It's the cheapest you can get"
Contra: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Pro: "Hats off for the pilots! They did a great job to land the plane during the night on a very-very thick fog. Actually, we were the first plane to land safely in CLJ airport in three consecutive days apart all the other diverted landings to other airports."
Contra: "6 hours delay due to bad weather."
Pro: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Contra: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Pro: "The cheap fares"
Contra: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Contra: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Pro: "The seat not so comfortable but good"
Pro: "I liked that we were not late and that the late coming priority guests were told to pay attention next time. Take off and landing were both nice."
Contra: "Boarding was a little slow and we were somewhat late."
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Contra: "Comfort of the plane. So freaking uncomfortable. Seats didn’t even recline back."
Pro: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Contra: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Contra: "I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!"
Pro: "Everything went to plan and we were very happy"
Pro: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Contra: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Pro: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Contra: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Contra: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Pro: "We got to our destination."
Contra: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Contra: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"
Contra: "2 hrs late and we missed all our following connections as a result."
Contra: "Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all."
Pro: "The Crew was excellent"
Contra: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."
Pro: "Nice crew"
Contra: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Pro: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Contra: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Contra: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Pro: "Absolutely nothing"
Contra: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Pro: "Cheap with early booking"
Contra: "No food, even free coffee."
Contra: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Contra: "There was a delay 1 hr poor service no apology"
Pro: "Wizzair suggestion to compensate us"
Contra: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Contra: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Pro: "nice servers"
Contra: "no kosher food for free"
Pro: "I was lucky to be seated next to the emergency door so I had a very comfortable seat. Also, the crew was very attentive."
Contra: "The flight departed around half an hour late."
Pro: "I'm disappointed with your service"
Contra: "I'm disappointed with your service"
Contra: "Crampt seats, mob to board the plane, hour delay with no reason given."
Pro: "Cost was ok but you get into the trap where every turn is a cost option. The cost can climb to the point where other scheduled flights compete."
Contra: "The web site is laborious. Checking in was 48hrs prior and frankly you should be able to choose what remaining seats are available as a no cost option. You can choose prior to the 48hrs at cost (i was never given option on a 3rd party site when i booked!) Checking in should be longer than 3 hrs! Because if you book a exec lounge which is air side you lose 1.5 hrs as a minimum in the process of checking in luggage and security checks. Lose .5 hr+ to go to gate and you get 1hr only when you pay for 3 hrs! Where is the sense in that? Its miss-selling at its worst as everyone is complicit. Flight left 20min late for no apparent reason Seats are a bit stone age and hard although only a short flight my ar*e went to sleep before I could"
Contra: "Lots of hidden charges."
Pro: "The plane and crew from Pilots to Flight staff more than perfect. We was kept informed all the way as take off was perfect, and the landing at London Luton was the best have ever had as you normally land land then get an extra hard heavy jerk to slow us down extra hard braking. The Pilots of W6 4503 on 23rd of August 2017 is a credit to your company as they landed without the extra hard braking you normally get. Those pilots both of them should teach the other pilots's of your company how both of the pilots did it, and even teach other airline pilots the same IT WAS A VERY SMOOTH LANDING. Give the pilot's a commendation or an award as I would like those pilot's on any of my flights I have in the future. You can let them know it was me that told you to credit them in the highest award they can get please. Let their bosses, and company owners know this as well. So maybe if you call them in the office for something PLEASE CREDIT THEM for the PERFECT LANDING MORE THAN A CREDIT TO YOUR COMPANY as I put that ion bold to enforsize a perfect landing."
Contra: "I was in 24B middle seat which was very cramped as the seat too small and back of seat too low, knee area not enough, no chance of getting to sleep as you cannot get comfortable enough as you cannot even sleep on the tray, kids screaming all around me, people behind me kept kicking moving my seat, people in front of me too loud Bulgarian's. At Varna airport me and others queued up in check in 2 and 3 patiently, and after about 20 minutes queuing two people jumped the queue in check in 1 as the second guy I had to tell him we have been waiting you cannot jump the queue and to go to the back of the queue, and a guy walked straight into check in 1 before check in 2 and 3 was opened and got his bag done, and a big group of people with prams etc was not even in check in lane 1 where they was sorted out well before us queuing as they just turned up and got there bag etc slips on the prams etc. A lot of the information on board was in Bulgarian and not in English only a very small thing NOT TO BLAME THE PLANE STAFF in any way."
Pro: "Friendly staff members"
Contra: "They didn't have blanket and it was very cold.."