Pro: "The crew and the seat !"
Contra: "The food because of coronavirus the service was scaled back"
Pro: "Efficient and on time."
Contra: "All fine."
Pro: "Food is not bad"
Contra: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"
Pro: "check in..Gatwick S."
Contra: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
Pro: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
Pro: "Good crew. Clean"
Contra: "A little late"
Contra: "Flight delayed more then an hour without anyone knowing anything about it."
Pro: "Entertainment options good"
Pro: "Largely pain free experience"
Pro: "Crew was very helpful & friendly. Cabin was well pressurized."
Pro: "Flight cancelled on whim of pilot due to a single faulty toilet."
Pro: "Elite member flying with my wife, no preference boarding for Elite. Were assigned to different group letter No good answers Dissapointed"
Pro: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Contra: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Pro: "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
Contra: "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."
Contra: "I could not use my ticket I was trying to extension date but customer services terrible"
Pro: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Contra: "The leg room was a bit limited on long flight."
Pro: "Super staff"
Contra: "Bad WiFi connection"
Pro: "It went all ok except the space between rows"
Contra: "Slow service by crew and space between seats"
Pro: "Efficient and pleasant. Affordable and most importantly very clean!"
Contra: "Old style lie flat (but not horizontal) seats"
Contra: "Not enough movie varities."
Pro: "Arriving safely"
Contra: "Seats horrible, food not eatable, poor service"
Pro: "Economy passengers received an amenity kit Seats had a foot rest"
Contra: "I had my flight from London to Istanbul delayed and because I had connection flight in Istanbul to Russia they had to change my flight for the next day . That ruined my whole holidays and I had to go all the way home from Gatwick airport and next morning going again to Heathrow airport. No transfer or taxi was provided and No single apology from the staff or company . Very disappointed with Turkish airlines !"
Pro: "Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world."
Contra: "We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean."
Pro: "No real issues, we were served a decent meal, plane was new and the crew were friendly."
Contra: "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."
Pro: "crew was very very nice!"
Contra: "not enough leg room"
Contra: "Economy isn't supposed to be amazing but those seats need help"
Contra: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pro: "I ve travelled many times on Qatar ,Emirates,and jordanian air lines but the Turkish was the poorest and the worst .A limited choices and little food ,and these people on the airplane donot do their jobs properly .I hope it will be better next time if there is a next time ."
Contra: "Waiting over 2h in the customs in Istanbul."
Pro: "The entertainment choice and availability of USB port for charging was excellent."
Contra: "This leg of both of our flights (going and return) was quite cramped. Due to an unfortunate delay on our return flight, our overall day was extended from ~8 hours to 16 hours, and had us flying through the night--very unexpected and tiring. Additionally, although we requested kosher meals well in advance, the delay/cancellation of our flights and rebooking effectively cancelled our kosher meals and there was nothing for us to eat. This was very frustrating."
Pro: "I liked that the airline had a nice sleeping pouch that they hand out to you containing a pair of slippers, socks, toothbrush and paste, socks and eye shields. The food is absolutely fantastic and one of the best inflight meals that I had to date! Economy seats are pretty standard like on every airline. The seats do have USB for your devices and I think the air line should have had wifi but I never have my devices on as I would be sleeping for the vast majority of the time of the flight. Another interesting experience, this was my first trip where I had experienced little to no turbulence throughout the entire flight, a first in any travel for me."
Contra: "Vegetarian meals were not good."
Pro: "Other than the late departure, everything else was excellent."
Contra: "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"
Pro: "Really enjoyed the crew from NYC to Istanbul. Very professional and great courteous service. To Prague was also simply Excellent. For some reason the flight from Istanbul to NYC - JFK was not as good."
Pro: "surpassed our expectation"
Pro: "flight was exactly as scheduled, flight attendance were extremly helpful and polite, food was good."
Pro: "Choice of in-flight entertainment was excellent."
Contra: "Boarding process in BKK was haphazard due to non-calling to board by Group number."
Pro: "Clean, orginzed, professional pilots"
Contra: "Too hot, few meal options"
Pro: "Food was fantastic. There were no delays. Very enjoyable."
Pro: "The crew were very polite, professional, and accomodating. The food was tasty even for airplane food. I was pleasantly surprised! There were tons of entertainement options to help pass the time."
Contra: "Old-style video screen and console"
Pro: "Everithing was exelent, the best food, movies and nice crew"
Contra: "Our plane was not attached to the terminal and we have to go on the bus, we was with little kid amd 2 hand bags - wasn't pleasent"
Pro: "Food, service, attitude."
Contra: "In Istanbul airport not enough people speaking English. No USb to charge my phone."
Space was very poor and earphones awful. Mixed on staff, some good, some bad!
Pro: "Nice crew great sitting"
Contra: "Boarding has always been slow with this trip.... disorganized"
Pro: "Young crew, with positive attitude and very kind and helpful."
Contra: "Petiole are treated spending $1000 on a trip as poor with very uncomfortable seats and mediocre food"
Pro: "Short flight, left and arrived on time."
Contra: "- The extra baggage fees were 5 times higher than the announced on the website which caused a lot of troubles. - The booked special meals (halal) were too spicy and not proper for children at all ( we just wanted normal meals without non-halal ingredients. - No basic medications on the first flight."
Pro: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Contra: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Pro: "smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value."
Contra: "having to come back from vacation!!"
Pro: "Food and service were phenomenal, and the seats were very comfortable."
Contra: "Gate agents were joking and laughing during pre-board, and the entire plane attempted to board at once."
Pro: "The Crew was very helpful, they were always around and offering all kind of help."
Contra: "The food was very cheap, we had no choice for a better offer. We were hungry and had to eat.... The seats were changed at the last minute, we were very upset!!! We did our confirmation on line and get our seats assigned. When we got to the airport we were surprised that they changed them."
Contra: "They lost my bag"
Pro: "Everything was fine, the crew was excellent. We liked that Lufthansa did provide the special meals (that we requested on-line) for our family."
Contra: "The boarding was rather slow (but not extremely so). Calling boarding by row ranges, like some other airlines do, may speed it up or make it more comfortable. The seats were not too comfortable, but within what one can expect for an Economy class --- and not too bad, either."
Pro: "The staff was professional and friendly"
Contra: "The seats were too close to the row in front of them. I've taken 12 flights from the USA to Europe since 1990 and the two I've taken on Lufthansa this month were horrible! Airplane food is always bad...who cares. But being trapped in uncomfortable seats with no room to shift your position for a six plus hour flight is inhumane! My son is 6'2" and his knees were literally against the back of the chair in front of him, luckily my daughter was in that seat so she didn't recline it on his knees. My back was killing me in the first hour (I'm only 5'2") my 13 year old daughter complained that her back was killing her by the end of the flight. I've never flown Lufthansa before and will never again!"
Pro: "It was a short flight."
Contra: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Pro: "The plane was extra comfortable . The Lufthanza is it exceptional airline very nice people better than most American Airlines"
Pro: "Flight on time, good service, helpful staff. The plane wasn't too full and they invited us to find a better seat if we wished. There was a pretty long stretch of bad turbulence and the pilot talked to us to let us know what's going on and reassure us, which, as someone who freaks out in these situations, I really appreciate. There were a few good movies to choose from."
Pro: "Krakow Airport personnel ensures that passengers get tru security check out fast for the planes departing earlier. Very nice approach!"
Contra: "No issues."
Pro: "Flight directly to Tampa"
Contra: "I did not like the passenger reclining their seat all the way back. this left me with no room to relax on a 10 hr flight"
Contra: "Lack of drinking water fountains at the KRK airport"
Contra: "The chicken was too spicy & hot for general public. You should take lessons from Swiss Air... food was delicious!"
Pro: "One of middle aged blonde flight attendants - didnt get her name- was super nice and friendly and shoukd be rewarded for standing out in the crowd of flight attendants. Food above average."
Contra: "Delay at departure in Frankfurt - fuel tank problem- made people miss their connection flights. Medical problem on board caused delays and me having to change seats at the end to where the sick woman used to sit - smelled of vomit, gross. 3 crying bwbies for 12 hours. Seats too narrow, room in front too small with table pulled out. LH always good but not this time."
Pro: "everything - especially the way they treat their customers."
Pro: "Wonderful flight crew. Quiet, orderly. Food good, plenty drinks."
Contra: "I an that person who instantly reclines their seat all the way in front of me. Ugh. Not Lufthansa's fault!"
Pro: "Very friendly staff and good was good."
Contra: "Had to wait 35 minutes on the plane due to weather before taking off and there wasn't much care on how that would impact everyone's connecting flights."
Contra: "I was transferred to the flight through vienna, vienna-berlin was cancelled and i am stuck in Vienna"
Pro: "Regardless the delay, the company feed us with sandwich and snacks to pass the time"
Contra: "The only thing I didn't like was that I wanted to watch the The Boss baby movie and it was unavailable. All other movies were ok"
Pro: "That the plane brought me safely to San Diego"
Contra: "Paid entertainment on a 12 hour flight"
Pro: "Friendly staff, on-time flight, and an AMAZING LANDING into Munich. Kudos to the pilot and his team."
Pro: "The crew were very polite."
Contra: "Food could definitely improve, and so could the entertainment systems."
Pro: "The attention to detail was fantastic. The flight attendants took such good care of everyone without preference or prejudice"
Pro: "Updates form Kayak were much better than any info from Lufthansa"
Contra: "Overbooked. Offering € 250 to stay. Serious delay"
Contra: "Food not very good"
Contra: "The offer to travel the next day by giving up the current reservation for a price, making us wait for almost two hours and then telling us that we will be travelling the same day instead of the next day. Initially they requested us to help them as they were over booked with an offer and we informed all our relatives, later with the withdrawal of the offer we had to call everybody again. A whole lot of confusion , discomfort and mental torture."
Pro: "Only complaint is that those video monitors have a slow touchscreen response. Other a terrific flight."
Pro: "Taking off was good"
Contra: "Landing was a little bit stressful. But still ok."
Pro: "Airplane crew was nice and I was surprised(in a good way) by them giving to passengers sandwiches as a snack."
Contra: "So I actually had a flight that departures at 9:50 AM and it was connection flight after I got to Frankfurt at 9:00, but I missed it cause other gates were too far and moreover Lufthansa staff were not so nice to help me out. Actually, I was running there and got to the gates at 9:40 AM but air hostess said that I've already missed it. They said that I had enough time and that's my fault - I even should be thankful that I don't pay for another flight that I am going to be flying in 7 hours. Bottom line: I got to Kiev at 9:20 PM and moreover, the flight landed 30 mins late. It never happened to me, despite I've been more than on 25 flights. I am shocked by employee's behavior and the situation in general. Would never recommend Lufthansa airline to anyone."
Pro: "on time departure"
Contra: "seats from Kiev to Munich were terribly uncomfortable. Food is very bad. After what the luftansa pilots i will never fly Lufthansa ever again. Our outgoing flight was a nightmare and destroyed our short vacation"
Pro: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Contra: "Very long flight. Try to get as much sleep as possible."
Pro: "Friendliness of the crew."
Contra: "It seemed like the seats were even smaller than usual... less legroom! Very tight fit and I'm pretty thin but 6'2'."
Contra: "Economy plus seats were a disappointment. Instead if the bottom cushion sliding out as with the Boeing 777, the seats recline too much. Uncomfortable getting in and out of our seats. Also, there are not enough restrooms. Lines of 5-7 people were common. I will not fly the A380 again."
Pro: "Short trip, but nice crew."
Contra: "Full plane, no options to spread out."
Pro: "premium economy was nice"
Pro: "New airplane A380-800. Staff was nice but no nonsense. Entertainment had good selections, although interface was a bit clunky and slow to respond."
Contra: "Almost no legroom to speak of so very cramped for a long flight."
Contra: "Asked hor wheelchair assistance on the 3 connecting flight ... Never got one Weighing the carry on is ridiculous! Had to tortow away stuff because a couple pound over British allows up to 50 pounds on a carry on Asked to switch seats and hot terrible service Tried to get boarding pass 24 prior could not They lost my luggage got it 3 days later And other things that I was not happy about"
Pro: "The crew and in flight experience were excellent."
Contra: "Terminal procedures, particularly a tarmac delay and understaffed customs and security personnel, jeopardized my London Heathrow connection in spite of the 80 minute layover. Itineraries with less than a two-hour connection should be discontinued as a fraudulent misrepresentation of the passenger's likely success. I will never fly through Heathrow again."
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Pro: "Nice crew, good food."
Contra: "Both bathroom were not working in business class area."
Pro: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Contra: "I flew economy and all was good and appropriate to the level."
Pro: "The crew was professional & friendly"
Contra: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Contra: "Delay due to strike"
Pro: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Contra: "Flight was delayed, had to run to my next connection flight."
Pro: "economy plus seats were nice, great movie selection, especially international movies"
Contra: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pro: "The aircraft"
Contra: "No overbooking next time!"
Contra: "The KLM crew are always great serving and treating you. Well above many other airlines."
Contra: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The crew is really welcoming"
Contra: "The seats are too narrow and a bit too hard"
Pro: "Pleasant flight"
Contra: "We were delayed & missed our connection"
Pro: "Entertainment was amazing"
Contra: "Seats a bit hard"
Pro: "The entertainment was amazing"
Contra: "The seats were a bit hard"
Contra: "Boarding was very slow."
Pro: "The flight crew was so friendly and the food was really good."
Contra: "They left my bag off the plane. Ridiculous."
Pro: "Good for both."
Contra: "Bigger seats."
Contra: "The plane was very hot"
Pro: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Contra: "The flight was cancelled and had to be rerouted on United Airlines."
Pro: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Contra: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Pro: "Everything is alright"
Contra: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Contra: "old screens and entertainment system leg room to small"
Contra: "wasn't able to take the flight since I missed it"
Contra: "Nothing special"
Pro: "Crew was awesome"
Pro: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pro: "Good selection of movies."
Contra: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pro: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Contra: "No complaints about anything."
Pro: "Nice to have a wrap for the snack."
Contra: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Pro: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pro: "Nice flight, nice crew, and a nice experience."
Contra: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Pro: "The staff was very helpful and professional. Promp response to calling for attention."
Contra: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pro: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pro: "Airlines issue"
Contra: "Profiling certain customers"
Pro: "Everything - Checkin, crew, food, entertainment"
Pro: "I was upgraded to Buisness so, no complaints"
Contra: "No Marlboro light cigarettes on the duty free shopping cart"
Pro: "Flight was efficient enough and staff were friendly."
Contra: "It was delayed quite a bit and more on-time updates would have been appeciated."
Pro: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Contra: "Nothing to improve"
Pro: "The cabin crew were fantastic and funny"
Contra: "Tiny seats"
Pro: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Contra: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "that I succeeded to get home"
Contra: "air conditioning in the plane"
Pro: "The flight was on time - which is unheard off"
Contra: "The food was eatable - but not really good"
Pro: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Contra: "Ask the staff not to be so moody for no reason at all."
Pro: "Seating availability at check in no"
Contra: "No tv"
Pro: "The seating availability at the check in time"
Contra: "The TVs never worked"
Pro: "quick boarding (small plane, not many people). appreciated a free meal in economy class on a 1hr flight. Wow! relatively easy check in for my luggage."
Contra: "better signs regarding luggage check in, better seats. gate number changed many times. confusing and hard to hear announcements"
Pro: "Finally not much delay"
Contra: "No AC in hot weather in the bus and on the plane for half an hour before take off."
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage on this flight and their customer service won't even answer the phone. I'm not sure if I'll ever get it back, AVOID AT ALL COST"
Pro: "It was nice"
Contra: "more movies to be purposed ))"
Pro: "The boarding process was not clear. I was not able to add luggage during check in and it said it was included for one piece up to 23 kg. Though my bag fit those requirements I was forced to wait in a separate line and pay 50’euro. The lines were wrapped around and not clearly marked for each flight."
Contra: "Check in process both online and at the airport. The seats on the aircraft."
Pro: "Good crew, attentive, courteous, communicative !!"
Contra: "Have the screens work ...."
Contra: "Employees VERY VERY RUDE!!!!"
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "seats were confortable"
Pro: "Free WIFI, entertainment is good"
Contra: "The entertainment"
Pro: "The whole process was very enjoyable in the flight was really nice I loved it"
Contra: "I am not used to going through Baggage Claim and then checking in again at airports but after I figured it out it was ok"
Pro: "That I didn't die in Chisinau"
Contra: "Spending the entire time I was in Chisinau at the airport vomiting by some out building on the edge of the property. TAROM gave me food that made me sick. On the flight back, a bunch of people were handing those sandwiches back to the stewardesses after looking at them. Now I know why. I went to 25 countries on this trip, and this was low-light number either A1 or A2, depending on how the other thing shakes our financially. I had 3 flights on TAROM, and only one of them sickened me to the extent that I had to throw up."
Pro: "the plane landed on time"
Contra: "luggage came late"
Contra: "there is just one main meal that contain ham meat , and am Muslim so I cant eat ham."
Pro: "no other choice to fly amsterdam"
Contra: "no entertainment"
Pro: "Boarding was good, flight and landing"
Contra: "Had to go through security check in Istanbul"
Contra: "no entertainment"
Pro: "Check in , flight info at airport great !"
Contra: "No choice for food."
Pro: "We boarded a bus to go out to the plane in very cold weather. The seat I was given was in emergency exit area I told the flight attendant and nothing was done."
Pro: "Food,staff,easy check in.everything worked perfect."
Pro: "Right on time. Old plane very well mantained and pilots and crew made the flight very pleasant."
Pro: "Punctuality, politeness, cleanness"
Contra: "Food, but not so important for me ."
Pro: "It was a pleasure to fly with them. I wish they flew in the continental US too."
Contra: "It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay."
Pro: "Had sandwich and beverage on a 40 min domestic flight. Professional and helpful staff."
Pro: "Nice crew, roomy seats"
Contra: "Boarding the plane with a bus was a waste of time and exposure to fumes."
Pro: "The food was great, staff nice, generous, and accommodating. Plane comfortable."
Contra: "Boarding often takes a long time, and/or flight is delayed."
Pro: "Great price, nice crew, decent flight overall"
Contra: "The food was terrible! No entertainment system"
Pro: "That I landed safely and nothing happened."
Contra: "I felt I was on a very outdated plane, so safety was a concern...luckily everything was good just old seats and service was not special at all."
Pro: "Friendly crew"
Contra: "Long wait on the bus out to board the plane"
Pro: "The sandwich was yummy."
Contra: "Everything was fine"
Contra: "There was no entertainment, but that was O.K."
Contra: "Typically a beverage Is offered before take off. This flight it was not offered till the breakfast came out. May have been due to late start to boarding process"
Pro: "The plane had a 50 minutes delay. The reason was "tehnical problems". Actually, 3 persons boarded 40 minutes late, so we all had to wait for them. That was so unfair."
Pro: "CREW IN BOTH FLIGHTS WAS NICE AND HELPFUL"
Contra: "NO AIR CONDITION DURIND THE FLIGHT (WAS BUT DID NOT DO ANYTHING)' MIXED FOOD (CHEESE AND CHICKEN TOGETHER AND NO WAY TO ORDER IN ADVANCE), VERY NICE CREW BOTH SIDED BUT RUDE GROUND STUFF IN ROMANIA,"
Pro: "The low price, the small plane, the food and drink."
Pro: "Very professional staff. Reliable and trustworthy pilots. My preferred way to travel from Bucharest to Cluj-Napoca."
Pro: "The airplane was in a good condition"
Contra: "Crew members bored, without any mood of working"
Pro: "On time!"
Contra: "No entertainment"
Pro: "the crew on board was very nice and friendly , sitting was good"
Contra: "we had an un announced delay ,there was not mention priority business class while boarding and food on board was not a nice choice"
Pro: "Staff was very greateous and attentive."
Contra: "Plane left late, the gate attendant was in no hurry to get the flight out on time and the legroom was the worst bin have ever had."
There is no entertaining offered on the shorter flights. I wish that would change.
The two legs CDG-WAW WAW-TLV were extremely delayed
Selection of movies was poor in my opinion. I was not able to pick anything during the flight. The food was good and the service too! Roman
Contra: "To train the flight attendant to do better."
Contra: "I paid for a certain seat before the flight, and at the check-in my seat was changed to a back row. Because of that by the time I was offered the food, there was no choice, only one food (beef) was available. I was unhappy with that!!!!! The crew tried to solve all the issues on the plane. They were excellent!!!"
Pro: "Short flight everything worked out."
Contra: "Boarding was a little less orderly than I am used to, but everything else was great service for the price"
Contra: "40min in the air 25 min to get to exit"
Pro: "Friendly crew"
Contra: "Faster boarding, better food, more adequate announcements on delays"
Pro: "I liked dinner menu. Not so much breakfast...."
Contra: "USB not power outlet under the seat was charging my kindle.... why? When i plugged in the light on my kindle was “on” but kindle never got charged up. My seat was not reclining...."
Pro: "One stop flight, faster than a boat."
Contra: "Lost luggage, delayed our plans for 3 days(all luggage was lost!!!)"
Contra: "My luggage was lost."
Contra: "one hour late at departure, otherwise an ok trip"
Pro: "Everything was excellent"
Contra: "The check-in opened a bit late from Israel and I did not plan on it at all but I look at what I had better things so I think there were a lot of good things here so I do not look at check-in"
Pro: "The food, crew, entertainment"
Contra: "Boarding was completely awful"
Contra: "At least one free drink on international 2 hours flight would be fair."
Pro: "Flight from Paris to Warsaw number LO332 - L was delayed and i miss my flight to Gdansk."
Pro: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Contra: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Pro: "The service was top notch, the entertainment selection was great, and the meals were excellent. Free beer and wine on long flights. The engine noise on the Dreamliner is incredibly quiet."
Contra: "The seats aren’t the most comfortable. On a long flight no matter what you need to get up and move around."
Pro: "The fact that the Dreamliner plane is kind of new, maybe just a few years old. How it is tinting the window The support which you have under the feet The fact that is offering more entertainment on the flight"
Contra: "It will be nice to have inside of the seats a button which can start a massager"
Pro: "We made it there and the staff in Warsaw were very helpful."
Contra: "The staff in Paris were late rude and overall not helpful. The plane was delayed an hour we have no idea why. The plane was very old and the crew serving from Paris to Warsaw were not helpful."
Contra: "The fly was late 50 nim, we have to wait for some people witch come late."
Pro: "Good snack"
Contra: "Beverage selections are limited"
Contra: "Maybe I didn't ask or figure out how to conveniently watch films on the screen too far away for viewing. I do watch T.V. without glasses, but this was frustrating."
Pro: "Good selection of in-flight entertainment, relatively clean plane."
Contra: "Boarding at WAW was a joke - very disorganized and cramped gate area. Simple remedy is to give passengers guidance on where to line up for their assigned zone prior to boarding. No individual air ventilation - got hot and uncomfortable at times. Cramped economy seats - and if passenger in front of you fully reclines - your TV screen is almost in your lap. Hot meal included very rubbery chicken - obviously either overcooked or nuked too much. Attendants seemed indifferent or annoyed if you asked for individual attention outside of their normal rounds of serving drinks/etc (all I wanted was a Coke). I was essentially told to go to the back of the cabin and get my own drink... Upon arrival - de-planing took an eternity. We had a large group of teen band members traveling - who had scattered their instruments in overheads all around the plane. So anyone that was behind them had to wait until they figured out where all their stuff was stowed. OK - not necessarily LOT's fault - but again - a little thought and some hand's on guidance by the crew would have made it easier for the other passengers to get off the plane quicker after a 9 1/2 hour flight..."
Contra: "They delayed the departure"
Pro: "In Frankfurt it went through Lufthansa and the extra suitcase costed me $40 more as I’ve been told on the LOT website. Paid €107 where the web page of lot said $75"
Contra: "After check in luggage I had to wait one hour to take care of the luggage price so I get my tickets. All this should have been do e before without going to different counter. Also I didn’t liked that I had to check in on the automated machine."
Contra: "the crew wasn't so nice and helpful"
Pro: "Pleasant crew"
Contra: "On warsaw to tel aviv for 3 1/2 hours no movie, music, complementary food or snack."
Pro: "Getting off the plane"
Contra: "At the LOT checkin counter at KRK, they had one counter open for a full flight to Warsaw. They waited until 15 minutes before schedule takeoff to open up additional counters causing panic and stress for everyone on the flight. Several people missed their connections because of this. Meanwhile LOT had extra employees sitting in the travel assistance office next to the line doing absolutely nothing. It demonstrated very poor utilization of resources. I will absolutely avoid flying with them the next time I go to Krakow."
Pro: "Quick boarding, clean aircraft"
Contra: "Rude flight attendants, tv screen not working"
Pro: "everything was great!"
Pro: "Smooth flight, polite employees, quick, comfortable. A decently good flight in my opinion. I did make it to my destination safely :)"
Contra: "Lot charged us a baggage fee, even though when I checked their baggage policy online it started that I was allowed one check I'm up to 23kg and one carry on for free. I even showed the guy the policy and he still denied me. False advertisement at its finest, you know what can happen to a business that has false advertisement.... Right?"
Pro: "We weren't sure what food we would get as eco premium but basically it was the same as business just seated two by two - very good"
Contra: "No entertainment at all"
Pro: "The staff were great. Very attentive and professional. I wasn't aware that you have to order a vegetarian meal in advance. When I told the gentleman that I needed a vegetarian meal he said there were none available but he did his best to accommodate me with putting together bits and pieces of other meals. He did manage to find a vegetarian meal for me for breakfast."
Contra: "I am a vegan. I thought they would have some vegetarian meals for dinner without me having to order them in advance. They should have more options than chicken or beef."
Pro: "New aircraft was nice, clean, up to date"
Contra: "Initially the entertainment system was not working. The crew was notified that screens are not working, so they rebooted it once. After some time, my and my daughters screens were still not working. We used call button to get crews attention. However, no one was paying attention to the lights. At some point there were 8 blue lights on throughout our cabin calling for assistance. I got attention by waving my hand and asking for help. I told 3 different times re my screen. They stated that they just rebooted the system and it will be working soon. My next seat neighbors were hour into their movies. No one did come back and check if I'm Ok if problem got resolved. Then they were even ignoring us and not offering drinks at this point. I felt like I got punished for asking for help. That's when I asked for crew person in charge. She was kind and offered to move to economy plus. We did move for majority of the flight. Enjoyed entertainment. However, when there was 1.5 h left of our trip, they woke us up and asked to move back to our seats since the meal plans are upgraded in this section. I was shocked, somewhat embarrassed to move back. I felt like a person that likes to cause trouble/ complainer being punished. Since we purchased full price ticket like everyone, we should be able to enjoy it like everyone. Airline should compensate clients, if there's issue with airplane. Flight to LT was good, however going home was extremely unnecessarily stressful. I'll try my best NOT to fly LOT in the future."
Pro: "Absolutely nothing about checking in process. It was a nightmare."
Contra: "Took 2+ hours of standing in a very long, confusing line to finally check in for the flight. LOT was clearly understaffed to check in passengers on a small Boeing 737 plane used for the flight. Line moved incredibly slowly, many of us were afraid that we were going to miss the flight.m, with no updates from LOT ground personnel. Flight's takeoff was eventually 1 hour 45 minutes late, so did LOT understaff the check-in process knowing that the plane's departure was going to be late? I paid a premium to fly LOT and assumed that would avoid the consistently terrible Easyjet/Ryan Air check-in and boarding process. No such luck. It was a truly horrible. Next time I'll just fly Easyjet or Ryan Air. At least. I'll know whatï to expect evo, s"
Pro: "I would not give 1 star. 0 if possible!"
Contra: "Because of loosing our connecting flight in Warsaw (due to weather...I think, it was never explain to us why our first flight had a 3 hour delay), the boarding staff was very helpful finding us a different route. Well the flight from Warsaw to Berlin, operated by LOT was horrible! No snacks no drinks, not even water on a 2hour flight! Shame on you! I had my wedding gown with me and I asked one of the crew members to put it in one of the closets design for this. And in a broken English she told me 'ya there is a problem' and she showed me the closet, it was full with the crew luggage :( We ended up laying the gown on one seat that was empty! When we arrived at our destination and picked up our luggage we noticed that they broke one of the wheels. Overall very ugly experience with LOT!!!"
Pro: "Good onboard service."
Contra: "LOT runs on very outdated IT systems and as a consequence often ends up losing your reservation. This has happened to us again. To fix it we have no navigate a series of different agents all of whom had the attitude you'd expect from an ex-communist airline. Pity because onboard staff and planes are ok. Overall proceed with caution."
Pro: "New planes, great food, excellent service!"
Pro: "Very comfortable"
Pro: "Smooth and easy boarding and deplaning"
Contra: "Nothing, short flight"
Pro: "Friendly staff, clean airplane, electrical sockets available."
Contra: "Flight was delayed. No efforts to ensure transit passengers are given priority. Spent hours waiting for the connecting flight."
Pro: "I took an international flight so we were on the new Dreamliner planes and they were very nice. The windows were huge and had a way of dimming so that it was dark in the plane without having to shut them completely. The seat spaces were fairly small but overall it was a very updated plane. I am a very picky eater but 3 of my 4 meals were delicious!! They mostly serve pasta with some sort of meat but I noticed that myself and I were licking our plates clean!"
Contra: "It was VERY obvious that the people that work for this company REALLY hate their jobs. When I checked in they were rude and threatened to take my computer because they told me I couldn't bring it into the US. When I got back home to customs they laughed and told me that that isn't true at all. In the flights the stewards and stewardess' never smiled, they hardly made eye contact and just seemed to absolutely hate life. At one point I was so hungry so I asked to purchase some pringles because that was something that advertised on the loud speaker. When I asked the flight attendant she made the biggest deal about it, laughed in my face and basically told me no. To be honest I am not sure if this sort of a attitude is something that is part of a different culture but I feel that if people are in the service industry that they should at least smile and respond with, "you're welcome" when someone says, "thank you". I will 100% not take this airline again due to the very rude people one board and horrible customer service."
Contra: "The luggage constraints, they pulled my luggage when it was clearly that other passengers had bigger heavier luggage."
Pro: "Calm flight, good service, not many people"
Contra: "It was a bit dark and the seats were uncomfortable, the Windows were dirty."