Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "Flight was delayed"
Pro: "Same crew. Really nice flight smooth and professional"
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "no screens"
Contra: "Look like everybody to not know what they want to do"
Contra: "We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need"
Contra: "Frankfurt to Copenhagen was delayed and would have been to be told prior or compensated"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "All good"
Contra: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Contra: "Manchester Airport couldn’t organise a bus to take us off the plane. Stuck on a landed plane for ever."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Contra: "Flight delay due to connecting flight"
Contra: "Not entertainment at all"
Pro: "It is so nice to flight on board a plane were the staff knows what to do."
Pro: "Great service, and plenty of refreshments."
Pro: "The crew was helpful and friendly."
Contra: "Checking in on-line was not very "user friendly". Our aircraft had to be replaced causing a 2 hour delay, part of which was an ATC sequencing delay. The 50 minute ATC delay couldn't be controlled by LH, but the original equipment replacement was at the bottom of the overall delay. My "A" window seat in economy had significantly reduce foot space due to a metal box installed in the space. The seat was not particularly well designed, but it's economy so you get what you get. The food was average at best."
Pro: "Great staff, quick boarding and vegetarian options were avaliable. This was the most pleasant experience I've had with a flight service. I commend Lufthansa and the crew of this aircraft."
Contra: "Minimal entertainment but understandable for a short flight."
Pro: "Everything as expected"
Pro: "The flight itself was on time, the food was basic, just like drink."
Contra: "Staff didn't ask a lady next to me to sit properly whilst she was almost laying with her shoes very near to my seat. I had to be careful not to clean her shoe soles with my clothes. Also, after arrival to Birmingham there was an unnecessary crowd created by releasing people from busses from 2 different flights simultanously."
Pro: "Nice to be on a full service airline for once"
Pro: "Great staff, amazing experience."
Contra: "No vegetarian food"
Contra: "Rubbish boarding staff"
Contra: "My return travel was on lufthansa but due t delays in departing I missed my flight to the US. We were treated very poorly and slowly by service center representatives. The flight we missed was still at the gate but the door had closed. We were told the flight was oversold so it benefited the airline that we missed it. It’s muxh cheaper to put us in a horrible hotel with disgusting food and fly us out the next day, then pay people to choose a new flight. I had two small children at home and Diebel to this incompetence missed my 4 year olds birthday. He was devastated all thanks to your airline."
Pro: "The crew was a lot nicer and more proactive than on Air China before hand"
Pro: "Friendly crew. Flight left on time"
Pro: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Contra: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Pro: "Crew was nice. Lufthansa crew is usually good, so no complaints."
Contra: "Even the crew said that the plane was too crowded, and that they should have used a larger plane for such a full flight.There was no entertainment on the plane, unless you provided your own device. My flight from Chicago to Frankfurt was on a very large plane so I have no complaints, but, the plane chosen from Frankfurt to Tel Aviv was much smaller, and packed to the gills, with passengers, and luggage, and crew. The crew themselves remarked that the type of plane used for this flight was inappropriate."
Pro: "Good connection time and easy to get through security"
Contra: "Passports had to be checked and it delayed boarding. Everyone was frustrated"
Pro: "Crew were efficient and pleasant"
Contra: "Uncomfortable seats and could not recline seats"
Pro: "The boarding process was very fast and smooth"
Contra: "The seating space is very tight, more space is needed specially for tall people."
Pro: "Everything went according as planned. No problem at all."
Contra: "There is nothing I didn’t like."
Pro: "No delay and the landing is smooth"
Pro: "Seats on PE were comfortable, on time, clean flight."
Contra: "The worst crew possible, absolutely no concept of customer service, Last flight on lufthansa....so no more complaints Customers needs training on how to use the LOO."
Pro: "Efficient boarding, friendly crew."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "it was on time and we arrived in one piece"
Contra: "the second leg from FRA to BUD entailed a massively disorganized, no queue control free for all to go through the boarding gates, all of which just led to an overcrowded bus.... which meandered through the airport to your jet on the tarmac.. they then allowed boarding from either rear or front of plane which of course lead to the throngs meeting in the middle and trying to squeeze past each other... horrible. Then... the checked bag did not make it to Budapest as they forgot to transfer it in FRA. so, yeah all in all it was a cheap flight and we got what we paid for."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
The 50 or more Hasidics refused to wear masks, despite the crew’s entreaties. The airline did not have an enforcement officer aboard, and there were no consequences awaiting them at JFK. Laws apply equally to all, and the Hasidism have no right to endanger passengers and crew.
Pentru mine totul a funcționat bine… chiar foarte bine
Even though the flight got delayed for 10’ we made it on time
Pro: "The crew was kind, the flight was on time and alll in all was just as expected."
Pro: "The crew. The punctuality."
Pro: "Professional crew"
Contra: "Depart on time"
Contra: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."
Contra: "Seating is extremely cramped"
Pro: "The crew"
Pro: "Crew was polite and helpful"
Contra: "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."
Pro: "The crew was so friendly"
Pro: "Awful airline. Will never get tickets through you again."
Contra: "Airline compliance. The flight was delayed and the connecting flight left without out us. Leaving us stranded at the airport for 4 hours."
Contra: "The crew kept the temperature in cabin at 26 or 28 degrees Celsius. Whole trip felt like being in the oven. I will NEVER EVER FLY AUSTRIAN AIRLINES AGAIN."
Contra: "The 34 minute flight was delayed by almost 2 hours."
Pro: "Lufthansa crew very professional"
Contra: "More upgrade to be available"
Pro: "The wafer bar. Pilot had a good landing in high winds and snow."
Contra: "Nothing to complain."
Pro: "Nothing at all."
Contra: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Pro: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition."
Contra: "Seats seemed smaller and more narrow than usual. Food in economy terrible. Entertainment program available but crew did not offer earphones needed to use programs."
Pro: "This is always a pleasant airline to travel with."
Contra: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Pro: "Overall it was a good trip and staff was helpful."
Pro: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."
Pro: "Great service on board the plane."
Pro: "food was great. Slightly cold in cabin."
Contra: "had a narrow connecting flight VIE to MUC, VIE flight was delayed and had to catch MUC to IAD flight in less than 15 min. One luggage was missing at baggage claim, but as DC/ Baltimore is home, luggage arrived in 48 hrs. All is well that ends well."
Pro: "Great staff, good meals, snacks, and drinks thru the entire flight."
Contra: "Difficulty getting to flight"
Pro: "Flight on time"
Contra: "nothing I can think of"
Contra: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Contra: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."
Pro: "Everything was at the good level. Professional people to work with."
Contra: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Pro: "The flight was comfortable and very timely."
Contra: "Very little leg room."
Contra: "They are always delayed"
Contra: "They cancel the flight without letting me know!"
Pro: "Crew was courteous"
Contra: "No information on delay given until boarded."
Pro: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Contra: "See previous comments"
Pro: "Flight Attendants super friendly as well as ground staff in Salzburg."
Contra: "Seats a little tight."
Pro: "Hi there, the gate for the flight was changed at the last minute and I missed the connecting flight from Frankfurt to Vienna. I was told by staff that there would be a 300 Euro fee, plus the cost of the next flight. This broke my heart. why I wouldn't I simply be put on standby and get on the next flight? I ended up travelling by to Vienna by train, over the course of the next several days. I am a lone woman with a developmental disability, travelling to Europe for the first time. It was very disappointing to be treated this way. Thanks for reading."
Contra: "I should have been put on the next connecting flight, rather than turned away to fend for myself in a foreign city."
Pro: "Service beyond expectations"
Pro: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Contra: "economy class eats sold as business class !!! very poor and cheap strategy --"
Pro: "The seats on Austrian airline are very comfortable"
Contra: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"
Pro: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"
Contra: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Pro: "On time, smooth takeoff and landing, friendly staff and crew"
Contra: "Everything was fine, even the legroom"
Pro: "Crew friendliness."
Contra: "It was almost 2 hours delayed"
Pro: "in this case, nothing"
Contra: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Pro: "The crew was nice and the entertainment was okay."
Contra: "It was impossible to make a seat reservation--impossible. When I asked Air Canada they said contact Austrian Airlines. When I asked them they said get in touch with United. Then I was told I could book a seat 24 hours in advance. When I got email I couldn't--said I had to do it at the gate. When I got to the gate I was told I had a seat in the middle of the plane. Not true I was at the back of the plane. Just awful"
Pro: "Nothing special - nice crew"
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "Late flight 1 hour"
Contra: "Be ontime"
Pro: "Crew super"
Contra: "food, seat. In general the whole aircraft is not convenient"
Pro: "checking baggage included, comfortable plane"
Contra: "the plane was almost an hour late"
Contra: "The table at 9B seat is broken. Because of that the stewardess spilled a glass of coke on me"
Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pro: "The seat was super"
Pro: "Even if it’s August, there was no delay."
Contra: "Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty."
Pro: "Staff, seat."
Contra: "Delayed again: 40 mins"
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Pro: "Leg room, online check in, being on time. Overall ok."
Contra: "Old plane, dry food, not too friendly staff and. Not the best value for money"
Contra: "Nothing really, it was a shorter flight. The aircraft made it, can’t complain."
Pro: "Flawless process! Great customer service!"
Contra: "Arrival of baggage on the carousel."
Contra: "Boarding via bus."
Contra: "Delayed for 3,5 hours"
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "Crew was very good, professional"
Contra: "You should look for a proper bread,better sandwich and a healthier desert."
Pro: "entertainment was good"
Contra: "Everything flight was booked have to wait 5 hours for another flight"
Pro: "short time flight"
Contra: "no entertainment/poor food"
Contra: "Because I booked tickets with baggage included, and when I was at the airport I had to pay again 50 euro per suitcase. Who will pay for this mistake?"
Contra: "They last my brand new stroller even though it was gate checked with a bag and tags. I was told they have no information and can’t help me."
Pro: "The employees were nice."
Contra: "Checkin process moved very slow and we had to run though security check The people at the checkin counter did not know all the bluecard rules and had to go in the back to verify my husband's legal travel docs and that added even more delay for us We got into the plane with delay and then we sat on the runway for a long time All this we could have survived if we could have had food, but they had no vegetarian sandwich options so the only available thing was a tiny strawberry cake"
Pro: "The one good thing was that they delivered me and my luggage safe and sound to the destination."
Contra: "Delayed boarding, very uncomfortable and extremely little legroom, no blanket/pillow, dirty/smelly bathroom, ran out of almost all supplies in the bathroom. Entertainment - nonexistent. I would not choose this airline if it weren't for the price."
Pro: "Quick and easy to board."
Contra: "They asked us to board early but didn’t turn the a/c on. No entertainment and the on board wifi was limited to their intranet. Kind of pointless."
Pro: "Comfy seats"
Contra: "Both flights were on time!!! Comfy economy seats"
Contra: "Flight was late and I almost missed my connection to Tel Aviv plane."
Pro: "From the counter to boarding the plane the staff for Tarom were amazing and very polite. Everyone was extremely helpful and accommodating."
Contra: "The boarding was a bit late and not organized efficiently. Very limited entertainment available."
Pro: "Some us above"
Contra: "No leg room between seats"
Pro: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pro: "On time,very frindly attendants q"
Pro: "The check-in at Brussels was quick and the staff conpetent; the boarding occurred at the time specified; the plane was clean; in Bucharest, the trip to the terminal on a bus was quick ; a hot lunch of chicken with sauce and rice pilaf was good. In-flight service was fine."
Contra: "The AirFi system allowed for movies and games on one's own internet device, but did not allow for an internet conection during the flight to email or surffing."
Contra: "Flight attendants telling me take off my headphones, this isn't 1999"
Pro: "Personnel was kind, trying to help, always smiling. Even for a short flight they provided a rather good snack with a sandwich, plenty drinks."
Contra: "We are in 2017 and Otopeni airport does not have buses with Air Conditioned Systems...outside was 37 Celsius!!! They were kind to invite first families with children to pass to the bus but this meant sitting in a sauna @ 40+ Celsius until all passengers went through the gate. Driver was all red and close to fainting. Pity, I was looking forward seeing one of the big managers coming next to us to enjoy the Tarom experience...!"
Pro: "On time, direct flight, friendly crew"
Pro: "Staff were cordial and efficient. Boarding was efficient and smooth."
Contra: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
Pro: "The flight was on time and got us where we needed to go."
Contra: "My husband's seat had little cushioning, so that was uncomfortable. The food was so-so, but at least we were given some. I don't know about entertainment as we didn't use any. I also don't think you give boarding and flight instructions in English as well as the native language, but not being able to understand the instructions has been an issue on many planes we have taken recently."
Pro: "Flight was friendly, surprised we still got food for a 03:40 flight that was only 2 hours long. On time boarding for once."
Contra: "Way too early of a flight, had trouble sleeping on plan."
Pro: "The food was great! Did not expect to be fed on this flight, so it was a plus. Staff friendly, accommodating. A very comfortable trip."
Contra: "The plane was delayed almost an hour, and we were not even told why until on the plane."
Contra: "Food will be good in future stuff i want them to be smile more confortable flght"
Pro: "i bought the insurance and they will not reinburse me.. I am making sure i post this in all the disabled veteran blogs and my facebook.. once i get better i will be taking you guys to court"
Pro: "safety fly"
Contra: "seats were too small, food looks not well"
Pro: "Take-off and landing on time; Cleanliness of air-plane; Politeness of crew."
Contra: "Non-functioning online check-in (without any warning whatsoever); Indifference of call-centre personnel inventing non-sense excuses; Ignoring booked seats; Outdated planes."
Pro: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
Contra: "No problems."
Pro: "Ground crew informed us on the reason of delay, bad weather over Bucharest."
Contra: "Midnight flight was the only option, and it was even then more than half hour delayed."
The two legs CDG-WAW WAW-TLV were extremely delayed
Stop using the 737MAX. It's 100% safe but very uncomfortable.
Contra: "To train the flight attendant to do better."
Pro: "Nice staff"
Contra: "Seats was locked and could not be reclined"
Pro: "Very friendly crew , free beer"
Contra: "being 100% on time with take off"
Pro: "There was in-flight entertainment. The flight was cheap."
Contra: "The food was the worst I have had in 12 years of EU-Asia flights. They missed two connections, causing over 11 hours of delay and arrived at a different airport. We had to spend 4 hours with visa procedures and rechecking luggage in Beijing without staff assistance. Deplorable."
Pro: "The crew was fine and polite, the plane made on time despite 40min delays on the tarmac"
Contra: "going through Warsaw border control took forever, long lines, bad set up for transit passengers."
Contra: "keep providing the same great experience!"
Contra: "Yes, I agrèe it could be"
Pro: "The crew was as if it didn’t exist and the seat was anything but comfortable."
Contra: "The seats could have some cushioning, they could have offered some water to passengers, they could have kept the boarding gates the same to save confusion and they could have honoured my choice of seating...what’s the point of giving me a choice when they are going to seat me wherever they please?"
Contra: "At least one free drink on international 2 hours flight would be fair."
Contra: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"
Pro: "Funny english"
Contra: "1h 10' delayed bording"
Pro: "All was fine."
Contra: "All was fine."
Contra: "My entertainment screeen froze in first 40 min of flight, the food portions were tiny"
Pro: "DELAYED as always!!!"
Contra: "They kept changing departure time from Warsaw to Lviv , and totally we were stocked at airport for 4 hours. Lot didn't provide any drink or food, and also they didn't give us any information about our flight, they just ignored us. We were very frustrated, our kids were hungry and thirsty but nobody from LOT company didn't care about it. They even didn't say "sorry " . I will not recommend this airline to my friends or to somebody else, just be careful with this airline."
Contra: "Flight was more than 3h late, it took time for the airline to accommodate with another flight to catch up with connection. They did after many customer complained, and adding to that, my checkin bag didn't make and they have no information on it's location. Still 24 hours later and no information a d i don't have clothes to change or stuff to shower. I had to buy few stuff and they said they won't payback anu other expenses, mean telling to just wait for my only lost bag."
Contra: "The flight was delayed over 3 hours and there was no communication at all. Our questions were ignored."
Contra: "no seat assignment"
Contra: "Flight cancelled with poor communication."
Pro: "Sparkling water"
Contra: "LOT lost my bag!!!"
Pro: "The crew were ok"
Contra: "Delays and bag checkin policy."
Contra: "Incomfortable chairs"
Contra: "Flight was delayed by 1.5 hour because of harsh weather conditions. Everything is Okay I wasn't missed my connection flight that time, but perspective to wait for next fight at 1:00 am isn't very appealing."
Pro: "טיסה מהירה"
Contra: "יצא באיחור של 50 דקות"
Pro: "LOT is the best kept secret in airline industry. Friendly staff, on time, great new planes. Keep it up, stay with low prices and fly on!"
Contra: "Had to ask if I get some food too, because I was asleep and as I woke up everyone had food just not I. After 10 minutes I asked for some food. Also the personal could have gotten more times around to bring water. I had window seat and didn’t wanted to disturb my neighbors so I didn’t get up to ask for liquid but other passengers I saw getting up and getting their own drinks by the personal."
Pro: "With expectations set record low by flying United Airlines this was pleasantly neutral."
Contra: "Limited beverage choice"
Pro: "Everything was perfect. The best flight ever! Landing I didn’t even feel a thatched to the grand"
Pro: "Very narrow seats in Coach."
Contra: "Very uncomfortable."
Pro: "Crew was very good. Plenty of food, and they came around often with drinks and water."
Pro: "better than expected accommodations, wonderful crew."
Contra: "entertainment system stopped working at one point. Snack before landing was a sad excuse for a cheese sandwich. Bathroom sink was backing up."
Pro: "Easy boarding, attentive staff and overall enjoyable flight."
Pro: "Airplane was super old, no tv, food was horrible"
Pro: "the flight and service was decent"
Contra: "The check in process lacked. I unexpectedly had to check my bag, they charged me 70 Euro ($85) which required I go to two separate counters. One to check the bag and a second (upstairs) to pay. Both attendants lacked a sense of urgency. In fact, they acted like it was their job to go as slowly as possible. Even after I mentioned I was starting to feel stressed about the time. I overheard other attendants complaining about customers who check in late and expect them to move more quickly. I found their apathy offensive. To add insult to injury, they lost my bags. Having paid $85, which I think is outrageously and obscenely expensive, I'd at least expect my bag to be well taken care of. Sadly, it wasn't. The lost luggage counter was also apathetic, though I realize they are not LOT/Luftansa."
Pro: "Fast boarding time and fast departure"
Contra: "Nothing to comment"
Contra: "Long and hot wait in the transfer bus (you have to take a shuttle to the gate."
Contra: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Pro: "Everything was great"
Contra: "Nothing to complain Everithing was great thank you"
Pro: "Food movies"
Contra: "Food was terrible"
Pro: "New dream liner from Boeing."
Pro: "Food and entertainment was ok. They usually charge for any alcoholic beverages, though."
Contra: "Extremely rude staff (allowed a passenger to almost break my hand luggage with hers, and literally laughed at my concern,) kept us on plane for 2+ hours with minimal info given on the problem, then de-planed and kept us waiting at Warsaw airport for another 2 hours (no food, water or even a manager appeared until the end of that 4 hours, by the way, and only after a screaming mob of passengers formed,) then kept us on the new plane for nearly another 2 hours. This made for an approximate 6 hour delay, with minimal comfort, food, water, info or sympathy throughout, nor an offer to switch our flights and/or provide night accommodation due to the 5+ hour delay on this evening flight (as is within our passenger rights.) The plane finally arrived to JFK way after 1 a.m., which completely ruined weekend work and social plans, not to mention how exhausting and disrespectful of an experience it was. PLEASE NOTE THAT EVERY SINGLE OF THE FOUR LOT FLIGHTS I'D UNDERTAKEN THAT WEEK WERE DELAYED IN A SIMILAR FASHION - AS IN, WITH LITTLE INFO OR EXCUSE. No, thanks, Lot - and you should refund us all."
Pro: "Airline staff were very agreeable. There was a delay in boarding, but we were kept up to date with what the issue was and how long it would delay our boarding procedures."
Contra: "Delay in boarding (not the airlines fault, I am sure)."
Pro: "The actual takeoff and landing with this airline is usually smooth"
Contra: "Airline is always late with no layover time making journeys stressful. The food and drink is only available for pay. There is no entertainment. There is a small snack which has been expired cookies on all flights I’ve experienced, and the staff seems reluctant to provide it. Boarding involved making everyone wait standing up for more than twenty five minutes corralled into as corner."
Pro: "the boarding was smooth, the bus to the plane wasn't crowded and the plane was flying low so you could enjoy the sceneries and still get cell phone reception."
Contra: "the overhead compartment was a bit small and there was almost no leg room but both of my flights were short. I booked my flight through an app and it didn't give me any checked baggage so I tried to modify my booking through airserbia website but I couldn't so I ended up paying 60 euros for my bag at the airport."
Pro: "Food was fantastic. Crew was attentive and polite."
Contra: "My bag making it to my destination not broken."
Contra: "Boarding area was small for more different flights and there was not possibility to buy water or coffee or any snacks. The only one toilet seat was very dirty, smelly. During a heavy rain the baggage was not covered on the carts and baggage was wet completely."
Contra: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
Contra: "The worst airline ever. CUSTOEMR SERVICE IS AN UNKNOWN WORD TO THEM. I WILL NEVER FLY WITH THIS AIRLINE AGAIN AND YOU SHOULD REMOVE THEM FROM YORU PROPOSALS."
Contra: "Snacks on the plane, comfort"
Pro: "The crew was friendly."
Contra: "The boarding in Belgrade for the Belgrad-Brussles flight was delayed and a mess, but they blamed it on air control issues over Germany,"
Contra: "Not enough time between the connecting flights. The terminals were too far apart, and the local airport transportation took too long to get me to a connection flight terminal."
Pro: "Comfortable seats"
Contra: "Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC."
Pro: "Air Serbia did the best they could to keep passengers comfortable and send all of us to hotel during the day w food and comfortable accommodation"
Contra: "Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience."
Pro: "Timeliness, cleanliness and comfort."
Contra: "Inflight duty free closed too early."
Pro: "Departed and arrived on time despite boarding chaos."
Contra: "What was that stuff they served us to eat?"
Pro: "Title says it all"
Contra: "Title says it all"
Pro: "Crew was extremely nice and helpful."
Contra: "the Air Serbia magazine was the only entertainment available."
Contra: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."
Pro: "I like it was fun"
Contra: "I liked everything"
Contra: "No entertainment No food for vegetarians"
Contra: "Not possible for online check-in"
Pro: "I got to board first because I am wearing a cast on my leg."
Contra: "The plane was extremely hot the entire 5 hour flight and even though many people asked to make the air cooler, the flight crew did nothing. It was a 5 hour flight and only 1 water was served. It was hot and only 1 water was served. When asked for two waters because I was extremely thirsty, the flight crew looked annoyed and brought only 1 to me. I hope to never fly Air Serbia again."
Pro: "You guys cancelled my trip 2 hrs before take off. I received an email at 12:20 saying that my card didn't go through after telling me earlier it was paid for very disappointed . I had to rush to the airport couldn't by my ticket because they don't sell at counter and then was on phone with air Serbia for 45 mins before I could buy my flight on a long distance call which will probably cost me $50."
Contra: "My luggage was lost."
Contra: "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."
Pro: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Contra: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."
Pro: "Free food + drink, smart uniforms, on-time departure and seat headrests with winglets to support your neck."
Pro: "crew was great , very friendly"
Contra: "tv sound didn't work"
Pro: "I liked the price I paid for the flight and the legroom between the seats - as I'm fairly tall - 6'3"/over 190sm, that was a big concern for me and that's why I didn't go with other carriers. I ended up having an entire row of 4 seats to myself, so I was able to stretch out and get some sleep. Flight attendants were coming around very often with drinks."
Contra: "I expected to get an e-mail with an offer to upgrade to Business Class as I was flying a day before my birthday, so I was in a mood to treat myself - but unfortunately, that never came. Once on board, when the meal was served, the breakfast meal had the scrambled eggs soaked with water, so didn't get the amazing food that others have talked about., Before landing, we were served a long sandwich that was very amateurish. Boarding was chaotic - as typical in many places in Europe, there is no boarding order - just people forming a line and getting on the plane."
Pro: "The flight attendants were courteous and advised passengers they can move around once boarding completed."
Contra: "The flight was operated by a avery small plane, so we were advised to leave the carryons outside to be put in the hold. Once on the plane, I thought my bag would fit in the overhead bin. Also, was annoyed that flight attendants would approach you speaking Serbian, which I don't."
Pro: "On time, professional"
Contra: "food could be better"
Pro: "Very responsive and real meal for short flight!"
Pro: "The seat, flexibility were great..and food are tasty and delicious"
Contra: "The crew was not friendly for the flight to Belgrade"
Pro: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Contra: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Pro: "Good food, skillful pilot"
Pro: "traveler's assistance check in on time smooth flying. nice snacks"
Contra: "online check in is not available if starting out of Stuttgart !!!?"
Pro: "Love the cabin crew and their professionalism. Excellent presentation and delivery. Captain and first officer were excellent. Professional, friendly and great skills. Great take-off and landing in the ATR 72."
Pro: "Flight Crew and Ground service behavior during the problem with the plane damage."
Contra: "Poor capacity building of the lower service people at the ground level at Abu Dhabi airport. They should have proper information for all passenger's issues."
Pro: "Nearly all, but inadequate organisation a fuel leaking problem at AbuDabi airport on 10/02/2016."
Contra: "Passengers were kept 3 hours in the plane during the impairment."
Pro: "All good."
Contra: "They woke me up for a meal. My bad to forget earplugs or ask for some."
Pro: "Service was very good"
Pro: "Good company"
Contra: "The part of our luggage was lost when we landed in Ljublina but we got it next morning"
Pro: "New interiors and uniforms for stuff , even the stuff is super smiley"
Contra: "Nothing , everything was just wright"
Pro: "Service was great on both legs of the trip"
Contra: "Not on time departing from Rome"