Contra: "We were late, no TV screens, bad food and I can go on and on"
Pro: "Food was pretty good"
Contra: "Crew rude and disrespectful. Switched my mother’s seat without even telling us..to a middle seat"
Pro: "The airplane was clean and nice The flight attendants were kind The kit (toothbrush lip balm, etc) provided was nice"
Contra: "More space and room seating"
Pro: "Flight between Atlanta to Istanbul was good with ample leg space."
Contra: "Food variety could be better. Also for a family of 4, the only option I had was to sit in group of 2. vs all 4 together ."
Contra: "Seats are uncomfortable, not enough leg room."
Pro: "Everything! Food was amazing!"
Pro: "The crew is phenomenal"
Contra: "They had a deported person sitting next to me. The person was in jail and he showed me the court order That made me very uncomfortable."
Pro: "Good food, great crew. Free beer."
Contra: "Too cramped. More so than other airlines, or is it just me getting older?"
Contra: "Flight delayed more then an hour without anyone knowing anything about it."
Pro: "Great hospitality for a reasonable price - crew very attentive"
Pro: "Perfect service. Perfect food. Best lounge. Flawless"
Contra: "Several of us got sick and vomited after the dinner served."
Pro: "I liked that I had knee space which made he more comfortable. There was a lot great movie options. The food was good."
Contra: "The air in the plane was smell."
Pro: "New airplane good service good flight attendant depart on time"
Contra: "Seats were cramped for an international, 10 hour flight"
Pro: "On time departure and landing"
Contra: "My mother was not provided with wheelchair at the Istanbul airport"
Contra: "The food was a bit tastless"
Pro: "Flight attendants were friendly and made the experience more pleasurable. Food was alright, however could have been better."
Contra: "Delay in departure."
Pro: "Everything is included! No extra fees!"
Pro: "I like the food and the service plus the entertainment on the Telvision"
Contra: "Excellent 10.0 Feb 6 2016 The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted."
Pro: "The flight attendants were helpful and did extra to make the experience more enjoyable. They served with warm and sincere smile. Service and food were good."
Contra: "Comfort seats are missed greatly. Boarding area and process should be revised/reviewed for improvement."
Pro: "Crews were cooperative."
Pro: "Excellent Service & On time Schedule"
Contra: "Istanbul Airport Rest Rooms were not clean"
Pro: "I liked the efficient way in which we were able to board. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. The plane was clean and comfortable . I thought the handling of food and drinks was very good. The food was good and there were ample servings for inflight food. I liked the wide selection of movies to watch and I liked the way that we could see our flight from a camera under the plane. That was a first for me and I thought it was interesting to view the monitor from time to time."
Pro: "the Boarding at ATL airport was catastrophe!!!!!!"
Pro: "Entertainment was good and interesting. Food was interesting and I did not go hungry"
Contra: "Seats too close for taller people to sleep with any comfort.....almost miserable"
Contra: "I made it to the flight gate 15 minutes before the plane took off. The crew could not re-open the doors to let me in. I was late; this is understandable. However, after that, this was the worst customer service experience I have ever had. WHY WERE THE REST OF MY FLIGHTS CANCELLED? I paid for those, and I should have been allowed to be on those flights. WORST FLIGHT EXPERIENCE OF MY LIFE."
Pro: "Service was great. Staff was polite, and I didn't see anyone get beaten or get dragged off the plane."
Pro: "Everything was great! Nice service, good food, enough space, I was impressesd! Congrstulations!"
Contra: "I liked everything, no dislikes."
Pro: "food service and flight attendants were really nice"
Pro: "Turkish airline was a nightmare with customer service!"
Pro: "Excellent entertainment + decent food"
Contra: "Food choices should have been better..."
Pro: "Spacious, coffee actually tasted like coffee and not water like in other airlines. Everyone was very friendly"
Contra: "I brought a small suitcase and they told me I couldn't take it on the plane... when I got on the plane there was more than enough space. Everything was good afterwards. I was just hoping to not having my suitcase checked in so that I wouldn't run risk of losing it. I got my luggage from the pickup area with no problems!☺"
Pro: "As good as long flights can be."
Pro: "Friendly staff good service."
Contra: "The grill chicken served for dinner was cold."
Pro: "Excellent price, food, staff, and accommodations! Highly recommend Turkish Airlines!!!"
Pro: "There were plenty of entertainment options."
Contra: "The flight was cramped with no room to get comfortable. The crew was concerened with it being an overnight flight and rushed through service so that the lights could be turned off on the cabin. They ran out of a food option and forced a selection on everyone in the back of the plane. The person sitting next to me even had a dietary restriction and her meal had been given to another passenger. The boarding process was a mess without clear directions from the staff, it was a giant mob trying to force its way onto a plane."
Contra: "I cannot begin to describe the plethora of issues I had with TK following the military coup. Aside from not answering emails or phones for days, even after getting in touch with someone the instructions I received were apparently only to waste my time because in the following correspondence it became clear they never intended on issuing a refund. I am a Military service member and was not authorized to take the flight I had booked, so after explaining the circumstances and submitting the requested memo...no refund! I will advise all my people to steer clear from Turkish Airlines."
Pro: "Friendly crew excellent food"
Pro: "I liked the friendliness of the ticket person and all the flight attendants on both flights. The cabin was clean, the climate was not too hot or cold. The pilots were very good at their jobs. The food was good."
Contra: "I didn't like having to disembark the plane in Istanbul while it was on the Tarmac nor get back on the plane while it was on the Tarmac."
Pro: "New plane with great entertainment system."
Contra: "Connection in Istanbul slow. Airport busy and poor ac. Missing luggage experience bad at tlv airport. Took more than 2hrs to leave customs area after filing claim."
Pro: "I know it has been some time for me to fly but I once did often I think your entertainment way and options were the best I have ever had the privalage to be on, It was great to fly with you."
It’s very good experience
small food!! Need more ! And drink too!
Pro: "Very polite and helpful crew. Nice selection of movies in-flight"
Pro: "Young crew, with positive attitude and very kind and helpful."
Pro: "Great staff and smooth on time flight"
Contra: "Small plane"
Contra: "Great experience."
Contra: "Again, there was not enough time between flights. It was a HUGE rush in Denver to get to my next flight, and I almost missed it."
Contra: "Very professional, helpful and friendly. Clean, great ride, smooth landing."
Pro: "International flights are always the best! You’re treated like you’re sitting in first class!"
Contra: "I packed a SOLID body butter that was brand new. I thought that because it was NOT a liquid but a SOLID it would be okay. Wrong! I took every precaution and even called prior to packing. I didn’t think this would be a problem. So, out it went! My SOLID deodorant was fine, though."
Pro: "The crew was amazing"
Pro: "Very fast and cheap flight."
Contra: "Seats were extremely uncomfortable. Boarding was very chaotic."
Pro: "The service from the flight attendants was wonderful."
Contra: "The seats are horrible without any lumbar support nor sufficient cushion for the seat. It leaves you sore all over. If the person in front lays back, they will be hitting your knees. The food for dinner was ok but the breakfast was horrible. Plain eggs with inedible spinach and tomatoes."
Pro: "it was great the crew was very friendly and the food was also good to my surprise definitely fly Lufthansa again"
Contra: "the seating is small there is not much room without touching the other person it is so small the one has a hard time to eat"
Pro: "I was happy with everything stewardess where very friendly everything went smoth"
Pro: "Crew was very nice and attent ive"
Contra: "Delay cause sings uS to miSs oUr fliGh? ENT.ert.ainmrt wasn't good eitHer and way to cramped even for coach on that long of a fligh"
Pro: "The Crew was very helpful, they were always around and offering all kind of help."
Contra: "The food was very cheap, we had no choice for a better offer. We were hungry and had to eat.... The seats were changed at the last minute, we were very upset!!! We did our confirmation on line and get our seats assigned. When we got to the airport we were surprised that they changed them."
Pro: "Smooth flight. Friendly staff"
Pro: "Staff, very good."
Contra: "Space for sitting and functioning. Flight monitor not functioning."
Contra: "Airbus was warm. There were no personal vents on the plan. Made for a very long and warm/hot flight. Other than that. The flight was good."
Pro: "Great staff, pleasant flight, nice options on the screen to choose from, etc."
Pro: "crew hospitality. timely take off"
Contra: "Prolonged stop over in Frankfurt"
Contra: "I didnt get my reserved seats, and the seats were not most comfortable compared toothed airlines."
Pro: "Very professional and nice crew. Clean and new planes."
Contra: "Flights are never on time, seats are extremely small and planes are very often full. Not enough storage for carry on."
Pro: "1. I like the plane and the comfort of my seat. 2. I was pleased to find my luggage in Athens as Lufthansa was the only airline that in the past twice had misplaced my luggage and had to wait for one day to get them. 3. The flight arrived at the scheduled time and going through the airport , security to my connection was especially easy. 4. The sandwiches also at the airport were tasty."
Contra: "1, It isn't really a 100% complaint because I'm also responsible. As I was waiting for the dinner to be served it took more time and I felt asleep watching a bad movie, so I missed dinner when I finally woke up. This is the reason I have no opinion about the food. My sole complaint is about the general practice in all airlines that they serve first the slim minority that does not eat meat. Democracy means that the majority should be served first. Unless the airlines consider the vegetarians as some kind of sick people! 2. The crew didn't offered us enough liquids during the flight and the excuse that they didn't wish to disturb our sleep is too lame."
Pro: "The entertainment system included ability to access cameras on the tail and belly of aircraft which was interesting to watch takeoff and landing. Crew was great, flight was smooth."
Contra: "Seat cushions lacked deep cushions, seats were too close together, could not stand up. Boarding was not done by rows, so took longer than usual."
Pro: "Great crew. Leg room reminded me of old days flying comfort."
Contra: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
Pro: "I was rebooked on another flight earlier."
Contra: "Nobody bother to call me or email me. No Lufthansa or kayak . I called Lufthansa and have them rebooked my flight. And they were wonderful."
Pro: "The service and food was excellent"
Contra: "The seats are too close together like most airlines but for a long flight this is very uncomfortable"
Pro: "The lady at the check-in at the Atlanta airport was extremely nice and extremely helpful"
Pro: "The crew was very friendly"
Contra: "I had ordered a child meal but it was not available. Also they did not have a child pack for my son."
Contra: "My wife has an I797 document. Lufthansa didn't recognize it and I had to book her a business class flight on Qatar airways."
Pro: "Everything except the entertainment"
Contra: "The headphone jack didn't work. It priduced some sound, so it might fool a tchnician doing a quick check. But voices and most of the sound track garbled and muted."
Pro: "Great movie choices"
Contra: "Temperamental touch screen was frustrating."
Pro: "Boarding and departure+arrival times were excellent. Baggage was handled well, arrived without damage. Much better marks here than AirFrance."
Contra: "Food was quite poor, much worse than KLM or Delta... no match for AirFrance,thoug I'd rather get poor food and arrive on time and without getting stranded at CDG. Also, Neither on-board wifi, nor the entertainment touchscreen worked, not at all. You'd be well advised to bring your own iPad... :-))"
Pro: "Food was better than American or Delta."
Contra: "Had a screaming baby during the whole flight. Not Lufthansa's fault though."
Pro: "Surprised by so many entertainment options!"
Pro: "If you can afford to fly business class, it is definitely worth the extra money. The flight, the crew, the comfort we're superb!"
Pro: "We had nothing to complain about and much to be happy about. The seating in economy (seats 36A and 36C and an Airbus 330-300) was generous compared to other airlines we've flown recently (e.g., on a 777 with United on the way over, and that was "Economy PLUS!). The food was much better than the United flight, and really, it was almost too much. I'm home 14 hours after landing and I'm still not hungry. They were also very generous with the drinks and worked to keep us well hydrated with water and juices. The crew was very pleasant and accommodating. Overall, it was a great experience and I will certainly look to Lufthansa first for my next transatlantic flight."
Contra: "My one gripe was that it was very hard to hear the audio on the in-flight entertainment system. I even abandoned one movie I really wanted to see because I couldn't follow the dialogue. Also, I discovered late in the flight that the view screen pivoted and this would have helped in enjoying the videos more. Here's an idea for Lufthansa: how about adding "Tips" to somewhere in the Entertainment system to improve your seat, viewing, and other experiences. For instance, I wasn't aware that the head cushion on the seats were adjustable to better support your head. One last thing, on the entertainment system, it appears to be browser based, but sadly lacks a "Back" button equivalent."
Contra: "Frankfurt airport chaos Lyon customs downstairs in arrivals checkin upstairs so they can't view your items if you are claiming tax back. Clever French move. Obviously happens a lot"
Pro: "Staff was very professional, the plain was new and clean. Food and drinks were also good."
Pro: "The flight itself was fine."
Contra: "Chaotic boarding process and tarmac delays consumed the already inadequate prospective layover in Chicago."
Pro: "Very nice flight attendants, the food was good, enough leg space."
Contra: "My entertainment screen kept freezing, which was quite annoying when you are trying to watch a movie."
Pro: "flight was cancelled"
Contra: "flight was cancelled a few hours before with no explanation!"
Contra: "The quality of vegetable roll served was absolutely not upto the mark. And when asked for an alternative such as a bread bun with butter .. that too was denied. For a long flight this small things make a lot of difference in the customer satisfaction."
Pro: "My original flight was cancelled and then my flights after kept being changed without notice to me."
Contra: "There was no space for my knees. The crew was terribly rude and pissy with all the people. There was one younger stewardess that was kind and smiled a lot, but the older woman and the men were incredibly mean to everyone."
Pro: "One crew refused to give food although there was"
Contra: "4 drunk passengers made flight unbearable"
Pro: "Pretty much everything"