Thank you for everything No comment 👌👌
My flight got cancelled several times, I booked my flight through Fly. us, that was throughly KAYAK engine, I regret my decision to do that, because fly. Us has horrible service no communication what do ever, I contacted them, called them several time but no response so far, I called airline they said they will refund to fly. Us if they request but after 1 week and half no response from them. Please only use direct airline sites during COVID times because flight cancellations is very common during COVID time, so that you guys can avoid trouble of middle man.
Contra: "veg food was mostly repeated in all the meals, didn't track who is vegetarian, so ran out of veg food. Pizza wasn't great."
Contra: "You are cold and cant get any blanket? Very poor service"
Contra: "Everything else"
Pro: "Emirates provides good seating even in economy class,with good entertainment so makes the 8hr flt more pleasant."
Contra: "Food wasn't overly great."
Contra: "why did they take my blanket and headphones 1 hour before we land?"
Pro: "Crew we're friendly and helpful. Seats were good."
Contra: "Old plane so in-flight entertainment systems didn't work properly in 3 of the 4 seats we occupied."
Contra: "Attendans have been impatient, nervous"
Contra: "The crew was good, but the attentiveness of the crew on the second leg was amazing"
Pro: "Amazing seats and crew"
Pro: "The Seat is good."
Contra: "The check in counter welcoming should be better in Barcelona"
Contra: "Services of crew very poor specially onboard services in business class"
Contra: "Best flight ever. Everything was perfect . Best crew ,"
Pro: "The ICE entertainment"
Contra: "Crew some times get angry and work without passion"
Pro: "Nothing the airline did was an issue."
Contra: "Had to sit by two middle age/older individuals who, between the two of them, got up to use the rest room or walk around 1x/hr. It was a big inconvenience for a 16hr flight"
Pro: "Food comfort"
Pro: "My flight left on time and from the moment I was greeted upon entering the A380 Airbus, I knew I was in for something very special. As prepared for departure, blankets and pillows were distributed amongst the passengers. Once in flight, dinner and in the morning, breakfast. And, throughout the night, the flight attendants attended to passenger requests for beverages and snacks. The plane was clean and, maybe I need to compliment my fellow passengers also, for the washrooms were clean and well maintained. We arrived on time and the trip seemed rather short with the entertainment of movies, news and inflight updates. Thanks again Emerates...you have brought back flying to it's original objective to give service and a safe means of travel. See you soon. Philip Dorn"
Pro: "Hard to fault Emirates business class flights, flight was comfortable and smooth and crew attentive"
Contra: "Would love Emirates to fly the A380 from Glasgow but know its not possible with our small runway, maybe worth investing in though as always a busy flight both segments"
Pro: "good flight"
Contra: "Woke me up for breakfast"
Pro: "Check-in , immigration and security experience at Dubai was very efficient via the business class terminal."
Contra: "Old business class arrangement for this route seems very outdated conpared compared to the newer fleet; was not worth the extra upgrade fee."
Contra: "Flight from Chennai was delayed. So had a mad rush to catch the connecting flight to Seattle"
Contra: "baggage policing"
Contra: "I was scheduled to leave Accra yesterday at 5:50pm. The flight was unexpectedly cancelled and the stranded passengers like myself were corralled to a nearby hotel. The flight has since been rescheduled several times today and settled to finally leave at midnight this evening. I missed my connection but it has also been rescheduled, but I doubt I will make it. Emirates has left me stranded. It's ridiculous how they failed to keep us accurately informed."
Pro: "the flight was on time"
Pro: "Very comfortable and good service aboard plane."
Contra: "Very long ride on bus from plane to terminal in DubaI. Very unusual and uncomfortable."
Pro: "Good Flight."
Contra: "They changed the seats without asking."
Pro: "Loved the Emirates experience as always, esp the in-flight experience (incl food) and entertainment."
Contra: "Captain's announcements in the flights were also either not loud enough or not intelligible."
Pro: "Finally, a great airline with a direct flight from New York to Athens and very reasonable fares. I hope they keep it that way. Also, Newark is a much better airport to fly to and from than JFK."
Contra: "Crew was ok but could have been a little better, and the drinks selection could be improved."
Pro: "Over all experience"
Contra: "Changing the flight schedule without any concideration!"
Pro: "Nice trip"
Contra: "Every thing"
Pro: "On time"
Contra: "Food variety"
Pro: "Nice comfy and roomy seats. Excellent service."
Pro: "enough leg room"
Contra: "the touch screen system was poor, limited movie choices, food taste, poor crew members etc"
Pro: "Crew is very friendly and fast when you turn on the help sig."
Contra: "I can't handle any kind of spicness in my food. I understand you guys try to give out food similar to the place your visiting, but I wish you guys gave out an option of non spicy food just like you do for vegetarians. I would also like to suggest that your crew members come more frequently to give out water. And the last thing I want to say is the most important, Boarding the plane was such a hassle. I would like to suggest that a crew member should come out and organize the way people are going to be boarding. They can say something like, "seats # A-C can you place stand on the left and Busniness Class on the right" instead of having everyone crowd to the front and be pushing each other. Or have those rope lines like they do at banks and make the people form a line."
Pro: "Excellent highly diverse crew. Good food. Very comfortable. Fantastic entertainment selection."
Contra: "Expensive. Great to have wifi for nominal fee but problems getting and maintaining connection."
Contra: "Disorganized boarding process. Old plane. Bad inflight system with old fashioned screens with poor visibility."
Contra: "Did not respect my seat reservations, they changed to middle seats on both legs plus many other issues . Was forced to check my one piece hand luggage which resulted in an hour wait for the bag at destination . Plane looked old ."
Pro: "Good movie selection Comfortable seats"
Contra: "No internet Food was not tasty"
Pro: "Hospitable staff ,friendly and humble. Wifi availability .Great on board atmosphere and spacious and comfortable seats. Entertainment was the Bob. Ambience was classic. I loved your choice of wine."
Contra: "Nothing really"
Pro: "Low fat meal was great! (the salmon one)"
Contra: "They broke my checked in luggage!!!"
Pro: "lovely crew"
Contra: "no complaints"
Pro: "It was a nice flight"
Pro: "Airplane was amazing and the aurlines crew awesome"
Pro: "Service has become repulsive and terrible that a frequent traveling in Emirates like me for past 15 years is considering to find an alternative."
Contra: "Service, the interior and almost everything is poorly managed. The inflight after ringing the call bell for 10 minutes, was disgruntled to attend to us, literally screamed at us saying she was busy in the back and we need to be patient. She took an additional 10 minutes to bring us some water. Her attitude was inexcusable and offensive. I have been a loyal flyer making at least 2 travels in a year with Emirates and I'm ready to switch now."
Contra: "I booked flight for my husband, however, the credit card authorization process took long and he missed his flight. Hence, the next cheapest available flight was July 3rd. I ended up having to rebook his flight via Air Canada. The payment was processed and accepted immediately. I figured 7 hours was sufficient time to process a payment. It was not. My husband is now incurring additional charges and is missing employment in Canada. I'm looking for some compensation. I have never encountered this wait time when purchasing an airline ticket. Your site/app has great reviews but you need to work on credit card approvals. Thanks for your time and I look forward to being compensated."
Enjoyed business class, food, comfort and the crew was great. It as if I was on a shorter trip because of the comfort. I love Qatar airways 👍👍👍👍👍
I request for vegetarian food but they are asking me what kind of food you want. Service is slow.
it would have been great to be disembarked from an Air Bridge instead of being bussed around the airport after a 16 hour Flight.
great crew - very efficient. Food was restaurant quality and good choices. Large movie selection, but a little weak with the music, games seemed OK.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Contra: "It would have been better if the wifi was included."
Pro: "Qatar's consistency has always appealed to me. Being in travel and tourism myself, I appreciate climb to maintain global standards with the kind of diversity your operations rely on. One cannot achieve this without clarity in vision, mission and action. Covid has challenged us all beyond words but kudos to you in still being resilient to the test."
Contra: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction."
Contra: "Having to wear The face vizor is silly"
Pro: "Very comfortable and enjoyable flight"
Pro: "The seat that I picked."
Contra: "Running water in the bathroom"
Pro: "Staff were accommodating and considerate, great flight!"
Contra: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Pro: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Contra: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Pro: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Contra: "Seats for its along way"
Pro: "The airline was helpful even though the flight was delayed"
Contra: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Pro: "The trip was very comfortable and food suited me"
Pro: "The crew were nice and very helpful. Vegeterian meal was great"
Contra: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Contra: "Snacks and drinks could be betteri"
Pro: "On business class, so service was extraordinary"
Contra: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Pro: "Food, entertainment options, comfortable seats, warm blankets"
Pro: "Staff is friendly"
Contra: "The seats are tight and I am a slim person"
Contra: "My suitcase was broken"
Contra: "The seats were very uncomfortable. Food was less than mediocre."
Pro: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Pro: "The Qatar crew was great and the entertainment was on point."
Contra: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Contra: "Chairs a little too small for long flights...."
Pro: "Excellent friendly service"
Pro: "Same as above"
Contra: "Same as above"
Pro: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Contra: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Pro: "Check-in was a breeze; considering this being an internationaly travel, baggage check-in process was fast and easy. Was in and out in about 5 minutes. Goodie bag was a good idea; the goodie bag contains an eye mask, mini tooth brush, paste, hand cream, etc. These all were great idea and definitely helpful. However this is ruined by the tooth paste. It was a tiny tooth paste, fair enough but the opening is sealed tight w/o a way to easily pry open. This was a total bad idea of packaging. Flight tips were also good idea and informational."
Contra: "Atlanta to Doha was about 14 hours flight. The seats were cramped and narrow (no side support) Seat cushion has been stripped down to bare minimum, so effectively you may not feel much of a cushion. Cramped legroom Seats felt like junk and I had started having leg cramps after few hours. This so disappointing for a premier airline like Qatar. Overall a very uncomfortable ride."
Pro: "Crew welcomes"
Contra: "Bad takeoff and landing"
Contra: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Contra: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pro: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Contra: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Pro: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Contra: "The food"
Pro: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Contra: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Contra: "They flight was moved up about 1 hr earlier. But no email/SMS/call etc. I totally could have missed the flight as a result! Why would they change it and not let passengers know?"
Contra: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Pro: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Contra: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Pro: "Nice and spacious aircraft."
Contra: "Some confusion on Hindu meal and vegetarian meals."
Pro: "The food you serve is good! We also appreciated the little gray packs of toothbrush, toothpaste, socks, etc. that you shared. The staff is very professional, and we enjoyed our flight,. We enjoyed the "quiet room" in the airport."
Contra: "I had a little trouble with the dvd monitor."
Pro: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
seating arrangements in business class could be improved. food was the best with best service
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Contra: "New Istambul airport requires walking 20-25 minutes when arriving and the same amount when departing. Even if huge you need to take a bus a walk under the rain. Bad planning"
Pro: "safe and pleasant Thank you"
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Pro: "Entertainment, and crew was nice"
Contra: "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"
Contra: "Baby crying very very tight dear space"
Pro: "Airplane was clean, well-stocked with blankets and pillows, good in-flight entertainment. Staff was friendly and the flight was not crowded which made for a more comfortable experience."
Contra: "Limited meal options for someone with food allergies."
Pro: "Noise cancelling headphones make the long flight a lot more bearable and relaxing. I like HOW they build the menu even though i have allergiee ane cannot eat everything. Crew all had good attitudes which is nice."
Contra: "Late to board, slight cluster due to that. Being on time with connecting flights is apparently too ambitious."
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "The check in process was good. The agent was very helpful and pleasant. The food was actually just as good as the Delta flight from Minneapolis to Amsterdam."
Contra: "Older equipment. A little bit tight. But not too bad."
Pro: "Good connection from SFO to TLV. Good service good food"
Contra: "No problem"
Pro: "Entertainment was OK boarding was a good comfortable sitting."
Contra: "I did not have an option to order kosher meal when I did my online check-in so I called customer service and the lady on the line barely spoke English and even though I warder kosher meal and verified it with her when I go to the plane the crew told me they don't have a kosher meal for me. The crew was unwilling to help me find something else to eat and they were very rude. I am very disappointed of their customer service standards. I will not use Turkish Airlines again."
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Contra: "the bathrooms were cleaned. the service was not satisfying. the food was not edible. also, the plane was sticky!"
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "Great service and staff"
Contra: "Crew was. It helpful at all. They created more confusion and frustration. I spend 24 hours calling and talking to them in order to rebook the flight. Worst experience ever"
Pro: "The flight was smooth"
Contra: "They had rotten food and didn't even tell us when serving would begin. Also they lost our luggage in spite of having our tag #. How does an airline not put a tag on a bag and give a bagage tag to a customer. ?? And after going on a cruise with one Carry on and everything Lost they don't even give us an allowance or a normal kit for toiletries and no one answers our questions. All the calls go to the call center that has no idea about how to track a bag. There are no managers to help and the customer service stinks"
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Pro: "food, large touch screen..."
Pro: "Nice to have food on such a short flight."
Contra: "No USB charging outlet."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Pro: "Everything on the flight with the smooth running of the flight by the plight"
Contra: "The connecting flight from New York to Istanbul and Istanbul to Lagos Nigeria is bad time difference"
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Contra: "The veg food is quiet bland"
Pro: "Crew service, as it was a big airobus, half plenty it was very comfortable to be there"
Contra: "lateness at least 40 minutes, while nobody from staff I was worrying about corresponding flight,"
Pro: "There was a snowstorm in Istanbul so we got diverted to Antalya. I am sitting in a hotel room. If someone from kayak could let me know when my flight to Dhaka will happen it would be greatly appreciated. My email is firstname.lastname@example.org. Thanks"
Pro: "The best flight ever!"
Pro: "Love this airline!!"
Pro: "While in Barcelona, Spain I needed to change my departure time, there was the usual long lines ahead of me when a THY Associate questioned me about my travel plans. I explained to her that I needed to change my departure time and she took me out of line and escorted me to the correct window. Standing now at the correct window I was able to quickly make the desired changes. I was so happy I was able to avoid the long lines. THY is a Class A operation indeed. Thank you, Rudy"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "Plane was nice. Crew was very nice."
Contra: "The plane was blazing hot. The in flight entertainment system was down for half the flight."
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pro: "Friendly attendants, newer plane with comforts seats even in economy. Great food and amenities."
Contra: "Smelly passengers with body odor. Screaming, crying children that poo every couple of hours. A/C WAS INCONSISTANT drspite several complaints to cabin attendants."
Pro: "I was nervous to fly Turkish Airlines; however, the crew was professional and the experience was very positive. I felt safe and well cared for."
Contra: "Istanbul connection could have been smoother. The process was not efficient or clear. It worked; and I navigated it, but it could be improved."
Pro: "Beds were cozy and the food top notch"
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Contra: "Old-style video screen and console"
Pro: "Very spacious, lots of room, on time. A nice experience overall."
Contra: "Snacks weren't free. No entertainment, but to be expected on domestic flight."
Pro: "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
Pro: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Contra: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."