Barely let my wife and 2 children in. The check in lady said you have to arrive 4-5 hours before flight depature and almost did not let them fly. Thankfully another attendant helped out.
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "Stewards dis perfect job"
Contra: "Flight delayed for one hour which caused us to miss our train. We had the longest check-in queue in the world although we have already checked in online and had our boarding passes in advance. Snack on board was a poor piece of biscuits"
Contra: "Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed."
Contra: "Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body"
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Contra: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Pro: "The crews are very polite."
Pro: "Quick boarding decent legroom"
Contra: "Breakfast was not great"
Pro: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Pro: "It got me where I wanted to go, non-stop, for a reasonable price."
Contra: "The economy seats seem to be narrower than they are on other airlines."
Contra: "It was pretty cold on the plane, Entertainment , was not current on the movies selection."
Pro: "good food, drinks, good entertainment options"
Pro: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Contra: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Contra: "Flight was 1 hour late. Didn’t make up any time while in flight. We came to no gate assigned. Additional delays due to wait for free gate. Unacceptable, missed my connection. Had to stay additional day for rebooked flight."
Pro: "Movie selection was good."
Contra: "I could not reserve seats via Kayak, through whom the flight was booked. I paid extra for seat reservations, about $30 for a plain economy seats, to Austrian Airlines."
Pro: "Fast disembark. Used both ends."
Contra: "No entertainment. Luckily, it was late or I would have missed it because my previous plane was so late."
Pro: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Pro: "Flight on time"
Contra: "nothing I can think of"
Contra: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Pro: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Contra: "Reschedulle of my journey to next day, everything tat followed"
Pro: "Nice flight freindly staff"
Contra: "Not comfertable chairs"
Pro: "Flight was good and everything worked out perfectly."
Pro: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."
Pro: "That it is over"
Contra: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."
Pro: "Good service on time arrival"
Pro: "Helpful service, decent food."
Pro: "People at the desk didn't know or don't wanna say much why we have no plane"
Contra: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"
Pro: "My flight was lovely. I loved the professionalism & politeness of the crew. I also loved the food - I really appreciated the fact that I could order a gluten free vegetarian meal for this flight."
Pro: "Being on time"
Contra: "No pillows,only carb food"
Pro: "Emergency exit row leg room. Good stuff."
Contra: "Flight time, slightly delayed departure."
Pro: "6 hours delay, first deplaning due to mechanical failure, 2nd deplaning due to electrical storm. Missed my connection to Asia requiring total new bookings and expense. Never flying AA again."
Pro: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Contra: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"
Pro: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Contra: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"
Pro: "Good food, lots of movies, flight attendants friendly"
Contra: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."
Contra: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Contra: "Flight was delayed"
Pro: "Whole process of checking in, security, and boarding was very easy."
Pro: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."
Pro: "The flight was on time, and the attendents on Austrian engaging and charming crew"
Contra: "nothing in particular"
Pro: "Quick boarding and exit off the plane"
Contra: "No little foot rest , no blanket in the winter"
Pro: "The flight attendants were very friendly and spoke English well. Loved the food and the service"
Pro: "Crew and boarding were fine. But nothing to crow about. Just not stressful."
Contra: "That was the most uncomfortable flight I have had. It was hard fora short flight, though sitting so close to another passenger, side and front was stressful. Plus, my back was killing me by the end of the short flight- and the long flight from Europe to the US was hard. It was pretty much knocking elbows with the passenger next to me when eating. And mind you- no passenger in my row as any larger than the average person. The seat recline was fine and marginally helpful in relieving back strain- except it did put you in the lap of the passenger behind you. The passenger across the aisle from me shoved the seat in front of her and told the passenger in front of her he could NOT recline. The passenger next to her (I assume her husband) joined in with the shoving. I finally felt a need to intervene and calm them down as it began to escalate- and I did want the flight to continue. Note- while I think the passengers shoving the seat were a bit rude- the crowded nature of the seating with the recline was hard, so I understand. But the person in front had a reason (and a NEED given the discomfort) to lean his seat back. The seats were simply too uncomfortable to keep them upright. I helped them find a recline for both passengers that was reasonably okay. I also tried to get my recline somewhere between comfortable for me (impossible) and reasonable in space for the person behind me, This is an airline problem. And when people wonder about the rise in passenger rage... this cramming in is it. I had to use Austrian because of a last minute need to book a flight- given the inability to relax even a little and the residual back and leg pain ... thus my ability to immediately jump into work during a busy work and travel schedule means that I will definitely not take this airline again. If you are shorter than 5' 5 and weigh about 100 lbs- this might be okay. Otherwise, expect to be a lot of rats shoved in a cage."
Pro: "Never again with KAYAK. Sorry."
Great staff. Check-in was a nightmare.
The airport and Luftanza were understaffed. It was slow going.
The food choices were terrible. Shrimp and cold salmon filet?? Ew
It’s very good experience
Loved the crew, food, on board entertainment.
easy. no problems. clear information.
Pro: "We left with hour delay but still made it on time for the next connection. Lufthansa had already announced they would have taken care of all inconveniences."
Pro: "The crew is very nice."
Contra: "Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano."
Contra: "Need longer transfer time in Frankfurt airport. They use buses to airplanes and that eats up time. Also, passport control line can be long. Fights to and fro gave us barely enough time and we were last ones to board"
Pro: "The seats were comfortable, entertainment during the long flight was very good."
Contra: "Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!"
Contra: "Flights with long enough connections that you can actually get on them"
Pro: "Missed flights due to driver not turned up at Bellano yesterday"
Contra: "We have a new flights"
Pro: "Plenty of room in economy plus."
Contra: "The ambient temperature was a bit too warm."
Contra: "Better selection of movies"
Pro: "Lufthansa take great care of their passengers, always"
Contra: "Poor gliding in and rough landing"
Pro: "Luggage space, comfortable seat.. huge plane"
Pro: "What more do you need?"
Pro: "Love to fly Lufthansa, I never had a bad experience with them"
Contra: "Seats in front recline so that seat back is in your face."
Contra: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."
Contra: "Initial flight was cancelled! New flight was delayed."
Pro: "casual, relaxed en mass boarding. not overbooked. very accommodating attendants."
Contra: "Would have loved knowing more about the baggage weight constraints...am sure they were in your communications somewhere I just missed them & therefore also missed my bags making my connection because they had to be checked...a bummer."
Pro: "Service oriented; kind smiles; responsive Pilot provided a smooth and fast flight."
Contra: "No complaints at all."
Contra: "Special meals were wrong with two meals during the flight!"
Contra: "There really wasn’t any food on such a short flight so I’ll neither penalize or reward them on that"
Contra: "Flight was late."
Pro: "Food was very good"
Contra: "Boarding process in Frankfurt was horrible, confusing, uncoordinated, lack of clear instructions offered by crew."
Contra: "Due to the reason that the flight was overbookef LH asked us to drop off our hand luggages as well, however both were approved for the cabine. For this reason I had to buy padlocks. The problem was, that even if we were asked for favor we had to wait for baggage drop off at boarding for one hour."
Pro: "Flight attendants are fluent in many languages, courteous, and helpful. Comfortable seats even in economy."
Contra: "Boarding at the gate is somewhat disorganized compared to boarding in the US."
Pro: "Easy. Clean. Friendly."
Contra: "That we had to pay extra to reserve our seats."
Pro: "Comfortable seat. Food better than average"
Contra: "Crew seemed a bit rude"
Pro: "Good cabin crew service."
Pro: "Flight attendants were helpful without waking up passengers wjo wanted to sleep."
Pro: "Friendly crew"
Contra: "Movies were old"
Pro: "Crew was welcoming and seats ok for a short flight."
Pro: "There was good in flight entertainment"
Contra: "The food was barely edible. I'm glad to have brought a snack in my bag."
Pro: "Quick and efficient boarding. Crew was friendly and attentive."
Contra: "Older airplane that could use some renovations in the interior."
Contra: "Rude cabin crew, dirty plane, have to pay extra, they will accept USD but give you change in euros. Extra luggage fees and ridiculous weight limitations"
Contra: "Was an on time departure. Quick. Uneventful. We did have to board a bus when we landed, which took a long time."
Pro: "It was so much better in all ways from the United flight we had from Newark, NJ to Milano."
Contra: "It was IMPOSSIBLE to check in 'on-line' at my cousins the day before or even that morning. We wasted an enormous amount of time trying to do that, rather than walking & talking & enjoying each others company, the first time we've seen each other in 12 yrs."
Pro: "all are O.k"
Pro: "The space and service. It's far beyond what you get on other airlines!"
Pro: "Attentive crew, easy boarding (for 2 elderly people)"
Contra: "The announcements from cockpit were very hard to understand, even in English........they were speaking very fast. Also the announcements made at the gate were difficult to understand."
Contra: "The boarding was very disorganized."
Pro: "I was so pleased with all the people involved from ticket desk to pilots and stewardesses. I would recommend Air Canada to everyone."
Pro: "On time, good service"
Contra: "No food but short flight so it was ok"
Contra: "My tv did not work all way from M to T,complain 3 times, was promised to reset tv. Never get it."
Pro: "I liked the service and friendliness of the crew and number of items available on the flight."
Contra: "The food was not amazing (but not the worst I've had either) . The flight announcements were a bit annoying as they kept interrupting the movies (mainly because they were off and on)"
Amsterdam as a hub is a mess, do not use Amsterdam and KLM as a hub to European cities unless you want to miss your flight.
Very poor snack and drink option
Better food more confortable seats.
Delay and change of terminal last minute
Contra: "Allow business passenger to use front bathroom."
Pro: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Contra: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Pro: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Contra: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Contra: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pro: "Information sharing by pilots and crew. Economy class leg room is good."
Contra: "All good up to the level"
Pro: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Contra: "I flew economy and all was good and appropriate to the level."
Pro: "Great atmosphere, crew was excellent!"
Contra: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pro: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Contra: "Move the drapes a few more inches back."
Pro: "The crew."
Contra: "The time between flights."
Contra: "Boarding was crazy. Could not everyone in the gate area."
Pro: "Flight arrived on time"
Contra: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Pro: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Contra: "Everything was OK"
Contra: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Contra: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pro: "The crew"
Contra: "Seat comfort"
Pro: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pro: "Helpful and kind crew"
Contra: "I wish there was WiFi"
Pro: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Contra: "The earphones could have worked!"
Pro: "Food provided, staff kind"
Contra: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Contra: "Still waiting to board after missing this connection had to be booked on another airline"
Pro: "Restrooms clean, decent food and drink, nice cabin crew."
Contra: "No complaints"
Pro: "Friendly crew."
Contra: "So many people on a 747!!"
Pro: "Good flight, very attentive crew."
Contra: "The movie selection did not seem extremely varied."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "I got some rest"
Contra: "unable to charge my phone or watch movies"
Contra: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pro: "Short flight with good communication."
Contra: "Nil to complain."
Contra: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pro: ".Very much on time with pleasant service."
Contra: "Can nit find much fault fir a short run!"
Pro: "Decent seat size. Sorta slept the whole flight."
Contra: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pro: "Easy boarding, plenty of room"
Pro: "Airline staff good and professional"
Contra: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Contra: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Contra: "The bags where damaged from the staff"
Contra: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Contra: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Pro: "The staff was fast and curteous."
Contra: "There is not anything to complain about besides the usual discomfort of travel."
Flight got canceled after endless hours of delay and 3 hours sitting in the plane without water, food or any feeling of freedom. A horrible experience being stuck and locked down with chaos all around, people shouting and no information. Impotent organization, careless execution, just once step away from being hijacked.
In Lisbon, half the people in the aircraft, more than 30 persons, did not found the luggage, the company told us nothing and we spent all night (from 8 PM to 4 AM) to declare them lost. They called after 5 days to tell us the luggage was found, we had already left Lisbon by then, asked to send it back home. So, we bought new suitcase, clothes, everything. Wen we come back, we found that the pilot decided to leave about 50 luggage on the airport, in order not to lose the take off slot. U intend to ask for compensation, it was a decision of the company to leave without the luggage and they told us nothing.
We couldn’t land in Mykonos, so landed in Athens without getting any further informations how to get to Mykonos then.
The delay was unpleasant. I liked the quick boarding.
Always it is very late the departure :(
Easy boarding, little issues in the airport. Friendly staff in board.
Eveything as expected, professional and on schedule
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
Contra: "More leg room and reclining seats"
Pro: "The flight was fine"
Contra: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Pro: "The crew was ok. The seats no conmfortable."
Contra: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Pro: "Good flight, easy check-in, direct 4 hour flight"
Contra: "Seat not inclining."
Pro: "Boarding took forever and we were an hour late"
Contra: "Start boarding time 30min before it is set to fly instead of doing when we are supposed to take off"
Contra: "Not having a 3+ hours take off delay"
Pro: "Budget friendliness"
Pro: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Contra: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
Pro: "Prices on in flight purchases"
Contra: "Boarding was ridiculous, check in lady had no idea what an infant is and how their own app works. Suggested us to use the e-gate with an infant and angrily put us at the back of the cue. The infant wanted to breastfeed..."
Pro: "The seat not so comfortable but good"
Pro: "Ok flight"
Contra: "Comply with departure times"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Contra: "Seats are terrible."
Pro: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Contra: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Pro: "Staff cheerness"
Pro: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Contra: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Pro: "The Check in was nice and polite"
Contra: "1. There was a delay in the flight. 2. The landing was horrible 3. The boarding was delayed. 4. The plane was not comfortable ."
Pro: "Easy to book. Comfortable flight."
Contra: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Contra: "Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all."
Contra: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Pro: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Contra: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Pro: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Contra: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Pro: "Absolutely nothing"
Contra: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Contra: "-Crew were very rude, check in crew and flight attendants -Luggage and checking in fees not advertised enough. Too many people getting their money stolen by Wizz Air. - Boarding extremely chaotic and not organized."
Pro: "Crew very friendly."
Contra: "I had no what so ever notice that an online check in is required during my booking ,therefore i had to pay a 35 EUR fine for airport check in . Moreover , on the way back we had a long delay from Luton to Kosice without informing us about this delay and the reasons ,expected time of flight..."
Pro: "The crew are always lovely,very professional,helpful and make us feel welcome"
Contra: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Contra: "Altough I bought prioroty boarding, the ground handling staff did not take this into account so everybody boarded the same time."
Pro: "Wizz air has great deals and you will get to your destination which is a effective way to travel. Unfortunately the seats are not always comfortable and everything else costs extras for food, seat choice, bags, water, drinks, or anything else you’d desire during flight."
Contra: "The seats don’t lean back and do not have a lot of cushion."
Pro: "NOTHING! !!! VERY POOR wizz air!!"
Contra: "Hi. I don't understand why I have to pay £31.50 for check-in???!! Why nobody send me email with this information? ?!! I fly on the regular basis, first time I have to pay with poor wizz air!! If I know that - I will use Heathrow airport and British Airways for my flight to Riga! "Cheap flights " with wizz air : ticket -£73.00 + check-in £31.50 + coach to Luton £13.00 + coach from Stansted £13.00 + VERY POOR SERVICE! !!! NEVER EVER !!! My last time! !!! I will say to ALL my friends and posted in Facebook, Twitter and Instagramm! !! It's - ROBBERY!!!!!"
Pro: "Nice clean plane, friendly airline staff (as friendly as they get, we all know how they have that teflon attitude), OK food, I sat between 2 Bulgarian passengers which were very well behaved, one screaming baby nearby (as there always is) and no-one playing football with the back of my seat all the flight (you know who you are - hope someone does it to you), and no-one fidgeting all flight so all in all a good experience."
Contra: "Bit slow in opening the gate for people to get on. They expect to cram you like sardines on a hot staircase with no where to go when there is other people being checked in to board behind you, really stupid and possibly sadistic."
Contra: "Hidden fees"
Contra: "Boarding luggage no more that 32 cm, all comune boarding luggage are 34-38, they did on purpose to charge u €40 more on ticket, I saw at List 20 people charged for that."
Pro: "Non stop"
Contra: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Să se plece la timp să nu mai fie întârzieri
we lost this flight because of delays.
Less queueing time on the tarmac.
You r must whater free i flight and other wise all is good
Staff was helpful and nice. Spoke in italian as well as english
Crowded and slow and hot and uncomfortable. The Ryanair experience
Goo clean aircraft. Friendly crew,late departure,however most of the delay was made up. Only negative was standing for a long period on the apron waiting to board,especially as I have difficulty standing for any period of time.
Cheap price ticket and understandable that they charge extra for everything including choosing seats but for 99.5% of all other airlines that default to assigning you a free seat if you don’t pay… they always seat you with you together if you’re a pair. Ryanair literally played musical chairs with everyone. Everyone was spending time moving around and asking if people were willing to switch so they could sit next to their friend. Wow way to make a point that you must pay or else.
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "Boarding was quick (bus to aircraft and stairs), the ticket was cheap, just your average Ryanair flight!"
Contra: "Pointless paying extra for priority boarding as both lanes boarded at the same time"
Pro: "New seats and new walls, didnt shake like last flight. No loose parts."
Contra: "It was deleyed and made me miss my connection bus which was the second to last one. So if id miss it id have to pay 150 euro instead of 12 euro to get to my destination."
Pro: "Great to have cheap flights so must be remembered"
Contra: "Boarding was slow, stuck in hot bus on tarmac."
Pro: "Flight Price"
Contra: "Not charging £45 for ski baggage when an oversize Check in Bag bag for same weight is £20"
Pro: "Our flight was early on schedule"
Contra: "Boarding started before all the passengers of the previous flight were disembarked from the plane, so we had to wait in the tunnel that goes from the gate to the plane. Another very disappointing thing is that you cannot choose your seat, but you are given one randomly from the system."
Contra: "Tarmac boarding"
Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Contra: "We missed our flight because ryanair had originally put gate A7 when we got there (we arrived about an hour and a half early). And then later, they changed the gate to A9. When we realized what had happened the plane had already boarded (although not yet taxied) and they would not allow us to board. We had to buy another immediate flight and spend 100 euros each unexpectedly. Terrible experience."
Pro: "Friendly crew."
Contra: "Hour late departure , which is a frequent event... perhaps due to summer weather. Putting a two year old sitting alone, away from parents and insisting parents should make arrangements with other passengers. Standing outside the plane another fifteen minutes."
Pro: "3 hour delay due to an Italian air traffic control strike. Not the crews fault but they handled it well, especially the captain who spoke to everyone face to face"
Contra: "The selection of food was dismal and expensive, glad ok didn't buy as the quality looked poor"
Contra: "The service overall"
Pro: "Arrive 5 minutes earlier"
Contra: "The boarding was a mess. We had to wait in the bus for about 40 minutes because the plane was not ready yet. The landing was rough. But I guess it’s okay because it’s very cheap."
Pro: "Good price"
Contra: "They delayed us during the boarding"
Contra: "Dirty seats, tables and floor. Both times we checked in and because we didn't pay for early check in we all got separated despite there being room to all sit together or at least in pairs. Had to pay to move to sit together. It costs £80 to bring a suitcase for the hold, however if you don't pay for priority boarding your handluggage gets placed in the hold anyway despite there being more than enough space in overhead lockers. If I had known how much it would be to pay for the 'extras' which area really basic requirements, I would not have booked with Ryanair. Next time I'll be going with another company who actually provide a basic service"
Contra: "Need a pocket at the back of the seat!"
Pro: "Accessibility guys in both Bergamo and Manchester were brilliant."
Contra: "Delayed for 2 hours the first hour was on the departure boards - fair enough but almost all of the second hour was on the plane with hardly any information at all."
Pro: "Arriving on time"
Contra: "Ground staff rudely asked me to check if my bag fits. I kindly showed them my list (on the phone) of more than 40 recent flights. I travel twice per week for business. They insisted saying that they think the bag is big. It is more than obvious that the bag is a cabin bag as also manifested by the "cabin approved" signpost on it and my easyJet plus card attached to it. The new policy of Ryanair has made staff overly zealous to the point that they are arrogant and rude. I have paid the extra fee for the bag (priority) plus other quirks that they charge you as I was aiming for a stress free trip. I was first in line for better access to space. Still, my obviously cabin approved bag was questioned amd I was made to "try and fit it in" in front of all other passengers as a little kid put on a time out. Repugnant."
Pro: "1 hour late"
Contra: "I miss my transport connections"
Contra: "The continues pressure to buy makes every flight moving in a tunnel of Terror"
Pro: "The price was very cheap as I booked half a year ahead. Flight was on time. Boarding was quick and efficient."
Contra: "Not enough room for legs. You have to pay for everything else except for the flight but this is Ryanair and it's understandable."
Pro: "That it is over"
Contra: "Extra leg room seats at the front of the plane don't actually have more legroom, and priority boarding is a farce if those without it can board the plane before you"
Contra: "Flight left late and arrived late. Very dissapointing."
Pro: "At least this time was on time"
Contra: "Everything else"
Pro: "We arrived at airport there were no machines for boarding passes, stood in several lines trying to check in. Could not check in front m home as your site had glitches and every time info. Was put up n the info was changed so rather than have false info. We decided to book at airport .when we got to the desk we could see our intinary on the screen but she wanted qn additinal 500 euro to book us. We had already paid for tickets and baggage fees from our hotel in Venice had once more tried booking the n ,would not accept childrens info. Because they were under 16 so decided to do at airport. She was rude told us we could not board air place. Asked why ans too late need 500 more euros , said no orher flight our problem , sat in airport all day with 2 yound kids me at 83 years old. Had to make other arrangements .found another airline to Madrid, had to cancel car reservations, also further bookings with your airline to Madrid.. we had one from Talous to Madrid. Very disappointed with your service and very costly for us."
Contra: "All the above"
Contra: "We checked our baggage and they said we our luggage was to heavy charged us 100 extra euros, then told us our carry ones fit till we got to gate and said our daughters luggage was to big for carry on. Told us to pay 50 euros or miss flight. Worker who told us carry on was ok was at gate and said nothing. They let suitcases that were busy through but gouged us 150 euros. People were crying, upset. Worst airline experience ever!!!"
Pro: "Lots of interEuropean routes."
Contra: "Online check-in is mandatory but unless I'd checked online I would not have known and been charged £50 at the airport counter during bag drop. This is an unethical cash machine for Ryanair that penalises travellers who might not be computer literate or online - a big brand turnoff."
Pro: "Great price and online arrival"
Contra: "The plane's temperature was not regulated well and boarding ran late."
Pro: "Easy, efficient, comfortable"
Contra: "We were among the first to board and had our luggage stowed above our seats. A couple boarded late and was seated across the aisle from us. The overhead bins were filled and the crew wanted to move my luggage to the middle of the plane--far from me --so that the latecomer could stow a shopping bag. We protested--my luggage was moved to accommodate the latecomer anyway. Is a small thing but I was furious."
Pro: "Get what you pay for and you know up front that this is a point to point journey with no frills. No issues at all. All went smoothly"
Pro: "i had bought 2 bags one 20 kg and one 15 kg i tried to go boarding with min stuff in hand when she weighted the 2 bags it was 38.5 kg i asked to consider that i had only a laptop bag of 2-3 kg in hand .. i can sure carry the catalogues that are in the check in bags with me .. she refused and said not even a kilo more ... i had to move the cataloghues and carry with me !!!!"
Contra: "The air conditioner must have been broken, since it was spraying super hot air and cold air every half an hour. Boiling or freezing. I ended up ill."
Pro: "Fairly quick and efficient service"
Contra: "It was a cramped and dated plane"