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Ryanair priced the tickets for our flights, for my wife and I at $40 for both of us. By the time we ended up paying for everything it was $533. They said we get priority boarding which really meant nothing. Yes we got to be the first ones on the bus, but once the bus got to the plane, whoever got off the bus first was the one who actually had priority. And then our next flight from Manchester there was no priority boarding. However got to the door of the terminal and was the first to walk out to the plane, they had priority boarding.
I and my family got treated in an unfairly way upon check in! It was my first ever time to travel with Ryanair even though I travel 35 to 40 trips a year. I printed all paper for my trip from Dubai to London to Leeds and York in UK and then all paper for my trip to Italy incluyding PCR tests, hotels and trains. However, I couldnt check in online with confirmation email I received from Kayyak so I thought its ok I can just go to Ryanair desk on arrival to airport to check in. On arrival to Ryanair desk, the lady I spoke to wasnt professional and in fact was very rude. The minute she knew I didnt check in online she looked at me and asked me to pay £55 each to check in and when I asked her nicely to check with her supervisor if anything can be done to reduce charges she said to me "I'm the manager today and nothing you can do otherthan paying the £55 for each one of you!". I had to pay £275 for the 5 of us and when I said to her I'll send a complaint about this she said I dont care I dont work for Ryanair!. The delay she caused us to check in made us not making it to plane ontime and that made the situation even worst. I had to pay another 1100 euro on airfrance to make it to Rome. I'm just hoping that you can invistigate this case and then let me know the outcome. Kind regards, Ismat email@example.com +971561855581
It was fine. No complaints.
Contra: "Priority check in isn’t really much of a priority since we all end up in the same place at the same time before boarding"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "The seats are extremely crowded"
Contra: "To not wait 10 min outside waiting for the bus to pick-up the passengers."
Pro: "The crew was very good."
Contra: "The advertising is not good; in fact ,the conditions are of a low cost but the prices are of luxury."
Contra: "Long delay, lack of information."
Pro: "Flight was on time, no issues experienced."
Pro: "Efficient and cheap"
Contra: "Another passenger had exactly the same seat number as me which caused confusion and an uncomfortable situation"
Pro: "Nothing about the flight did I like"
Contra: "If I had flown with a better airline Ryanair are appalling"
Pro: "The crew was very nice and helpful,and our seat confortable,the food and dring very good"
Pro: "On time - good crew -"
Contra: "Noisy plane (737 ) and noisy group of passengers on adjacent rows pilot and crew announcements downed out. seat allocation charges are a ripoff - makes the total price unrecognisable to the advertised price"
Pro: "Really disappointed"
Contra: "Boarding in Manchester was a disaster. Scanned boarding passes, let everyone down the stairs to the apron, only for to be told to come all the way back up the strairs again because of a change of aircraft. Had to do the whole pre boarding and boarding process all over again. More interested in selling hot Panninis rather than check if we had a belt for our baby. Even after doing safety checks, they passed us and still didn’t have a belt for our baby. Only when we called them back And asked for a belt did we get one, and all this whilst the aircraft was moving. Waited over 25 minutes for our buggy bag to come out the baggage belt in Dublin."
Pro: "The flight attendants were very friendly, courteous and professional."
Contra: "Literally everything from checking in to seat and baggage is unnecessarily monetized."
Pro: "Nothing late again dirty plane not allowed to bring alcohol on which is fair enough but they don’t mind selling you there own"
Contra: "Everything was rubbish"
Pro: "Smooth flight (thank the weather Gods)."
Contra: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Pro: "In flight snacks were good. Staff pleasant."
Contra: "Getting through security was a stressful nightmare. I had no idea what to put where. Was just given a tray and expected to know. Signs said inhalers needed to be in plastic bag but website said meds were ok but keep handy. Threatening notices said if you get it wrong your bag will be searched and you can be delayed for up to half an hour (the inference being you could miss your flight). Vowed not to fly again although may get over it!"
Contra: "The flight got canceled!"
Contra: "Treatment by crew iin airport as well as unfriendly flight attendants!"
Contra: "Security is ridiculous, cramped spaces, long lines, dirty."
Pro: "Relatively inexpensive flight."
Contra: "Difficult to change anything with the reservation. 1.5 delay with no explanation, constant queuing and overall exhausting and unpleasant."
Contra: "Bought the 2 bag priority but they forced us to check one of the bags any way (on the way back we were able to bring bag on flight so it was nothing to do with size of the wheels as they suggested) - staff was unfriendly. Seats were dirty. Had to pay extra for checking in early to my return flight since I am not EU/EEA citizen and can't use mobile app and wouldn't have a chance to print my return boarding pass - and although according to the plane plan I chose a window seat my seat had now window. Never again."
Contra: "Brand new bag a bit damaged..."
Pro: "Ryan air crew very good"
Contra: "No vegatarian food"
Pro: "Price of tickets!"
Contra: "Walking out on the tarmac to board."
Pro: "Friendlly cabin crew. Clean environment."
Contra: "Delayed flight."
Pro: "Price. Dirt cheap prices is only reason that makes me book this flights."
Contra: "U get what u paid for. Check in is slow and only 2 counters are working. During the flight they will try everything to pull money from you. Seats are fixed to one back position."
Pro: "easy to check in with self-service check in and bag drop"
Contra: "seats are not particularly comfortable"
Pro: "Short cheap flight"
Contra: "Nickel and dime charges for EVERY "extra" Flight was 1/2 hr late!"
Pro: "The staff were friendly, the boarding crew clear and quick."
Contra: "Late take off, shouldn't happen for a regular short haul flight, meant I was too late arriving at my final destination"
Contra: "The landing very bumpy"
Contra: "The seats are extremely uncomfortable."
Contra: "Needed more self service bag drop off terminals and better instructions on how to use them. Queue to drop off bags was ridiculous."
Contra: "Delayed, no info, bad service on board"
Pro: "After struggling with the baggage for 10 min they finally let us through and of course the bag fit."
Contra: "Made us shove my bag into the compartment and made a scene in front of everyone. I will never fly Ryanair again. Worst way to treat guests."
Contra: "Delay of flight and delayed access to car rental (made via Ryan Air). Ryan Air did nothing to help with communicating the delay to the car rental company."
Contra: "Delayed flight without being told before boarding at Paris BVA"
Pro: "The seats were very comfortable"
Contra: "I wish the air conditioning worked"
Pro: "Nice staff"
Contra: "I was charged extra for insurance even though I didn't buy it. This feels like a trick. No soap in bathroom"
Pro: "Ticketing staff were friendly and helpful."
Contra: "The LANDING was the WORST I have ever experienced...frightening."