Pro: "The seats were surprising and comfortable and reclined quite a bit. The food was excellent and the people serving it was so nice"
Pro: "Crew were excellent"
Contra: "Seats are too narrow, uncomfortable ."
Pro: "Fast boarding"
Contra: "A little bit hot on board"
Pro: "Food, multimedia and the crew"
Pro: "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."
Contra: "Flight delayed more then an hour without anyone knowing anything about it."
Pro: "The food was excellent and the crew was super efficient."
Contra: "Tight bathroom and no leg room."
Pro: "Everything! Thanks"
Contra: "Everything was perfect"
Pro: "Crew was great!"
Contra: "food and boarding"
Contra: "Air in the cabin to dry"
Pro: "Plane, seat and entertainment are very good."
Pro: "Great service and brand new plane!"
Pro: "Good entertainment"
Contra: "No soap in bathroom."
Pro: "Very nice journey. Personel super, they help everysecond"
Contra: "I want to read other newspapers They have use only one boice"
Pro: "they do really their best- they have a good standard."
Contra: "english is hard to understand"
Pro: "Unfortunately I was extremely not happy with the flight I had a layover for about 11 hours and every time I spoke with a representative they didn't have any new information"
Contra: "The customer service experience along with the unorganized procedure for a delayed flight."
Contra: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Contra: "Two hours delay and lost baggage"
Pro: "Good service, nice plane, comfortable"
Contra: "Took forever to clear out trays after meal. Istanbul airport was not nice, bathrooms wee disgusting and little to no air conditioning in airport"
Contra: "Sears to close too tight"
Pro: "Old school service and amenities"
Pro: "Your crewsom"
Pro: "Good and comfortable"
Contra: "Service was bad. Long and uncomfortable flight!"
Pro: "For 11 hours trip - Crew for the THY was excellent They made the trip better and efficient Kudos to THY crew"
Contra: "Nothing everything was great"
Pro: "Smooth flight and shorter than planned. Good service overall."
Contra: "I liked everything"
Pro: "Crew was very nice. I got my special meal. I am very thankful for it."
Contra: "Kosher food was ok"
Pro: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Contra: "See above"
Pro: "Upgraded to business class no problem. Flight attendants were wonderful and very attentive. Delicious food. Chair laid out comfortably into a bed. Best long flight I've ever taken"
Contra: "Nothing bad to say"
Contra: "The Kate arrival at the final destination."
Pro: "Well, let's see, I missed my flight with THY because of a connecting flight with American Airlines, and instead of helping me, they wanted to charge me $3,000 to catch the next flight out. They said it didn't matter who's fault it was. So my entire trip got cancelled. So I can't rate the flight, but unless you can guarantee you won't miss the flight, I would not recommend taking the risk of losing all your money and ruining your trip."
Contra: "They provide excellent service. Me and my wife love it."
Contra: "Flight crew from Miami to Istanbul not very helpful. Very hot in plane"
Pro: "Love everything... i was actually surprised... The crew was the bes"
Pro: "Food, entertainment, crew"
Contra: "Once in Turkey (Istanbul ) I had to go to a Turkish Airlines customer service kiosk in order to ask some questions about by following flight. One of the ladies in the counter had to be the rudest customer service person I have seen in years. She talked and dealt with people as if they were an incredible annoyance on her life. She will even dismiss you without answering your questions."
Pro: "Decent food. Good service. Great media access for international flights."
Contra: "Nothing to knock down"
Pro: "The service was amazing, always offering food, drinks, and other comforts."
Pro: "There was free movies to watch along with a travel bag."
Contra: "The food options were not good for vegetarians or vegans."
Pro: "The food and service was outstanding. The pillows and blanket provided were excellent in Economy."
Contra: "Second trip to/from Europe on Turkish Airlines. Overall the flight was quite good and the food, service, and entertainment was excellent. However, the comfort level was the worst. This was mainly because the cabin crew kept the temperature of the plane almost like a sauna. Sweating, opened shirt, rolled up the sleeves, impossible to get comfortable or get any sleep!! The plane just seemed to get hotter and hotter! This was on all four segments across and back! The local flights seemed to be a bit better, and while not as cool as I personally like, they were acceptable. For clarification I am a premier flyer with star alliance, primarily United, and fly close to 100,000 miles per year. To date I have received NO mileage credit for any Turkish Airline flight!"
Pro: "Everything was great this was the greatest flight I took. I travel a lot. The service was 100 ten % perfect. Thanks to everyone for a great service."
Contra: "I don't think anyone could say they didn't like something about the flight or service."
Pro: "DIRECT FLIGHT TO ISTANBUL FROM MIAMI. UNFORTUNATELY I WAS IN A RUSH TO REACH TURKEY FOR A MEETING. USUALLY I PREFER TO GO THRU ROME WITH A FEW DAYS LAY OVER SO THAT I CAN HAVE BETTER SERVICE, FOOD AND PAMPERED TREATMENT AS BUSINESS CLASS SERVICE SHOULD BE. WHO CHOSE THEM TO BE THE "BEST AIRLINE IN EUROPE"?? AS THY CLAIM TO BE!! BLIND PEOPLE??"
Contra: "DAMAGED MY LUGGAGE EXTENSIVELY, THIS IS THE THIRD TIME BY THE WAY), KEEPS REFERRING ME TO AN INSURANCE CO WITH AN E MAIL ADDRESS THAT DOES NOT RESPOND, NO TELEPHONE NUMBER BY THE WAY IS FURNISHED EVEN THOUGH I HAD ASKED FOR, REPEATEDLY. -HAD TO WAIT TO PAY FOR BUSINESS UPGRADE SINCE THERE WAS ONLY ONE PERSON TRYING TO COLLECT OVERWEIGHT LUGGAGE PAYMENTS AS WELL AS UPGRADE PAYMENTS, WHILE KEEPING ME IN LINE FOR 45 MINUTES FOR A BIZ CLASS UPGRADE. AFTER I PROTESTED, A TURKISH LADY SUPERVISOR SMIRKINGLY SAID THAT I HAD TO WAIT IN LINE SINCE THERE IS ONLY ONE PERSON SERVICING! GO FIGURE!. VERY TURKISH APPROACH I WOULD SAY. PASS THE BUCKET.. -NO CONCERN FOR BUSINESS CLASS SERVICE. PLEASE TELL THEM TO GO AND TRAVEL IN ALITALIA, SWISSAIR, UNITED, DELTA, VIRGIN (THE BEST) ,BUSINESS CLASS AND SEE HOW THEY PAMPER THEIR CUSTOMERS FROM CHECK IN, TO GREAT AND AMPLE GOOD FOOD AND CONTINUOUS SERVICE. -UNLIKE THY STALE, FROZEN FOOD. BAD BREAKFAST, NO AMPLE CHESE SELECTION (ONE SLICE WHITE CHESE ONLY), OVER COOKED BAD BURNED TASTING TEA. -SERVICE: THE MALE STEWARD DROPPED SALAD ON THE NEXT SEAT AND IT STAYED THERE FOR 5 HOURS. PICKED UP BY A FEMALE STEWARDESS AS WE ARE LANDING. IF THEY WISH TO USE MORE MALES ON BOARD THEY SHOULD AT LEAST TRAIN THEM WELL. I HAD TO WAIVE AT 3 DIFFERENT MALE STEWARDS AND THEY ALL PASSED BY NOT ACKNOWLEDGING AND I WAS SITTING ON THE FIRST ROW AISLE! THEY ARE RUDE, UNCARING, SHODDY SERVICE PEOPLE.."
Pro: "The food is the best."
Pro: "I really enjoyed the service and in flight entertainment."
Contra: "I wish there was wifi"
Pro: "plane, flight, food, service, friendly staff, time, landing/departure times, luggage delivery"
Pro: "I did enjoy all aspects crew, food ,"
Contra: "Bathrooms need to be cleaned more regularly."
Contra: "Wine quality was low. I would have paid for better quality wine. Otherwise the staff was very accommodating and friendly."
Flight got delayed for six hours
Great legroom on this flight!!!
I Like Everything, I like flying Lufthansa, and I like the food in Lufthansa, Thank You very much for everything 🙏
Pro: "Young crew, with positive attitude and very kind and helpful."
Contra: "This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service."
Pro: "The crew was Ok except at the beginning when they could help more inside the plane with finding the seating."
Contra: "I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed."
Pro: "Crew very efficient and professional"
Contra: "Flew on 747. Sleeping mat would make lie flat “bed” more comfortable. There is very little personal storage space."
Pro: "Nearly all Flights on time"
Pro: "Super confortable"
Pro: "More space for the kids!!"
Pro: "Very friendly crew, great seats in economy with lots of legroom."
Pro: "Crew was helpful, food was good"
Contra: "Seating could have been better"
Pro: "All except bfast"
Pro: "Very nice crew"
Pro: "Plane was clean and a little more roomy than most long distance flights."
Contra: "Entertainment system in my row didn't work correctly. Flight delayed due to weather. On board announcements said Lufthansa would rebook passengers with connecting flights and tell us arrangements as soon as we landed. No sign of Lufthansa reps at arrival gate area and zero directions on where to go. Had to walk miles through Frankfurt airport , go through immigration and security again without any direction one where to find Lufthansa and when finally found Lufthansa service counter it was understaffed with long lines and confusion. By time we learned rebooking, we almost missed rebooked connections. So much for German organizing and efficiency."
Pro: "Very friendly atmosphere at boarding gate & helpful crew on journey, plus surprisingly good food foe economy class made for positive feel to this trip. Add to it the fact I caught a movie I'd missed seeing at cinema plus even getting a few hours sleep, this was probably one of my better long haul flights in recent times."
Pro: "Our cabin service was superb Our seats were wonderful"
Contra: "Nothing it was perfect"
Pro: "Service, food, efficiency of staff and departure and arrival"
Contra: "All was better than expected."
Contra: "professionalist from the whole crew"
Pro: "Both parts of flight was superb n/a"
Pro: "Clean plane. Friendly staff"
Contra: "Worst selection of movies."
Pro: "Always professional in every detail Great food Great customer service"
Contra: "The variety of drinks"
Contra: "no screen for movies getting all aboard without dividing into sitting numbers."
Pro: "In time on arrival with a good chance to catch the next flight"
Contra: "Did not get the food of my choice. The system was blocked for early check in."
Pro: "The seating went very efficiently and fast. All the flight attendants were extremely friendly. Food was great and there were plenty of movies for adults and kids. Would chose Lufthansa again"
Contra: "I was in economy class and the lady in front of me put the seat back. My knees hit the seat the whole flight and I am not that tall 5.6."
Pro: "I was rebooked on another flight earlier."
Contra: "Nobody bother to call me or email me. No Lufthansa or kayak . I called Lufthansa and have them rebooked my flight. And they were wonderful."
Pro: "No surprises Plenty of leg space for economy Good food"
Contra: "Everything.UEverything.United is suck"
Pro: "Service, flight, everything was flawless. Departure and arrival ahead of time. Great staff. Congratulations to Lufthansa. Keep it up."
Contra: "I liked everything."
Contra: "Poor seat assignment young kids separate from Mother. Checking in person change the the seats without informing us."
Pro: "A380 flies smoothie."
Contra: "Drop Off bagage at MIA airport. I did online check-in..but, the line for DropOFF so long and only ONE person attending..i suggest improve desk services..."
Contra: "The flight was a replacement for a cancelled flight. In addition to this, it was delayed. The flight attendants did not compensate for our inconvenience and were not very friendly or available in general. The incoming flight had been delayed by hours, with boarding and deplaning and a very bad attitude."
Pro: "New airplane, very nice and comfortable. Great service. Smooth flight.. 10 hours - no turbulence. :)"
Contra: "They lost Both of my laguages."
Contra: "They only had two meal options and the ran out of the vegetarian option. There were many people on the flight that didn't get a meal or had to take the meat option when they would have preferred the pasta."
Pro: "Roominess, great crew, food was good. Crew kept passengers hydrated often. Flights were on time. Great communication with flight crew regarding information in flight. Best airline I ever flew."
Contra: "Cabin was really cold, felt like AC was too high."
Pro: "Crew was good"
Contra: "Space is horrible on seat 64A economy seating in the 380 is very tight"
Contra: "The AC was set to way too high temperature. Very uncomfortable. Sweaty and smelly Lufthansa style. I asked to adjust the temperature - the flight attendant said she would . Maybe they fixed it next flight. The temperature is set up by sections. All othe sections were ok except the one with the row 79 in it."
Pro: "Pretty much everything"
Pro: "We were given a free meal (sandwich) on this short duration flight. I thought that was a nice touch."
Contra: "The boarding process wasn't very smooth."
Pro: "Everything! Service, entertaintment, smooth flight"
Contra: "The food could be better. I had the chicken dinner which was not very impressive. And the bread was horrible."
Contra: "My frequent flyer number did not show up"
Pro: "The crew was very kindly"
Contra: "The noise of the bathroom doors. Every time that one of the 120 passengers use one bathroom close to my seat I wake up suddenly, because is very hard the impact to close the door and at 2 am was terrible."
Pro: "The air crew were very attentive and respectful. They treated coach passengers as well as first class on any other airline. Lots of entertainments were available on the flight."
Contra: "I was careful to prepare my luggage so I only had a carry on. Unfortunately, the weight limit for carry on baggage is incredibly low, so I ended up having to check my bag anyway. I understand the process and why, so this is only a minor complaint. But I do wish the weight limit could be a bit higher."
The cabin crew was great to movies were a little old are overall excellent
Pro: "Food and entertainment"
Contra: "Flight was delayed due to weather"
Pro: "Crew was amazing. Very professional and organized. Plane was clean and seats comfortable."
Contra: "No seat entertainment."
Contra: "Wifi didn’t seem to be working properly. But maybe an issue with my device."
Pro: "Flight attendants were older and very professional"
Pro: "Has a great crew on this flight..."
Contra: "You really should include some form of entertainment... at least sitcoms or the news..."
Pro: "Service in first class was good."
Contra: "Hour delayed flight and old plane."
Pro: "Nice Flight Actual flight was smooth for the most part. We saved time and arrived at Narita 45 minutes early."
Contra: "The food was awfull!! To put it mildly, every meal was simply low standards and tasteless."
Pro: "Nice crew. Free tv for delay"
Contra: "Flight delayed and then boarded very suddenly"
Contra: "Service was terrible, no blanket onboard, wifi was broken, cabin temperature was way too low, feels like around 55f."
Pro: "That it got me to Paris safe"
Contra: "No outlets to charge your phone, and the tv played the same movie over and over. The meals were also cheap. Didn't like any of them. Should have flown southwest or delta."
Contra: "The flight was over 4 hours delayed, and I didn't receive a notification that it was delayed until an hour after the flight was supposed to take off, which would have been ideal given that I had to pay 5x surge pricing for my uber to get there by the original scheduled time. Once we were about to board the plane, we were told again that it was further delayed. The crew was cranky and tired as they had clearly been dealing with delay issues the whole day. There were no tv's on the flight and we were told there would be free wifi to stream to our phones, however the wifi was so slow that it couldn't even load a single picture from the internet. Oh, there were also no decent food options on the flight. I will avoid United at all costs in the future, as my flight down was also over 3 hours delayed."
Pro: "My flight was delayed. So i would miss my meeting in NY Since I would miss the meeting I didnt take the flight. But i have to be in NY for the weekend. So I bought another One Way ticket to NY. But now, I found out since I dindnt take my first leg to NY, united cancel my flight back from NY to Miami! Thats completely unaceptable !!! It happened to me before with American and I could easily take my flight back. I will never fly United again, everytime you have an issue, the only word the attendents know is Unfortunately ... they NEVER help!"
Pro: "Arrived on time."
Contra: "The seats were very uncomfortable i left the flight with back pains. Very tight space. No TV screens. Not enough room To even open up a laptop"
Pro: "Crew on board"
Contra: "No chargers at any seat in coach and flight was delayed 2 hours."
Contra: "Flight was delayed multiple times"
Pro: "The service at the check-in wass awful. The problem with the kiosk machine, I asked for help and they responded rutely. No Customer Service Skills."
Contra: "The crew in the plane was wonderful."
Pro: "Free personal device entertainment. Seat was comfortable for coach."
Contra: "Flight crew was less than friendly. In flight device was just ok."
Contra: "Was forced to pay for a carry on check in while flight was not full and overhead cabins weren't full"
Pro: "Why doesn't an airline do the maintenance changing a tire or refuel before passengers board a plane"
Pro: "The time of the flight"
Contra: "The costumer services"
Contra: "Delayed several times. Very inconvenient ."
Pro: "I couldn't finish the movie becayse it kept refreshing."
Pro: "I love everything very good"
Pro: "Crew was very polite and courteous didn't eat food or watch tv slept."
Contra: "Was very upset that United would not let me board my first flight back to Houston I had no check in luggage and terminal was close I had to stay in Miami airport for 7 extra hours waiting for the next flight when I had plenty of fhne to board.!!!"
Contra: "Ran out of french toast. The other option was gross and i wasnt told what was in it when I asked.....potatoes usually dont include sweet potatoes. And then there were beans and peppers (can't eat those) if im paying for first even if im in row 5 it shouldn't mean I dont get what row 3 has..."
Pro: "The time estimated for arrive"
Pro: "Such a long walk in both miami and Newark terminals. Miami I was gate 14 and Newark just to get out. Most are now equipt w those running mats."
Pro: "Quick and easy boarding , great crew and. Lean interiors , early arrivals"
Contra: "Had to pay for my meals, middle seating was tight and had to pay extra for aisle or window seats. I loved you and I did before but the extra fees just to maintain regular comfort is a little disappointing"
Pro: "The flight arrived half an hour early to my destination both ways, going and coming."
Contra: "I wish the flight attendant were more friendly. On my going flight the flight atrend antique was a little short and rude. And on the flight coming back, only saw your 1 smiling and it was to laugh at a passenger with her co-worker."
Pro: "The seats were very comfortable - there was ample leg room. The attendant that was handing out drinks and snacks was very nice."
Contra: "Flight was delayed, which I suppose wasn't the worst thing. I've had nicer attendants. Many people had to check bags due to there not being ample room in the overhead compartments, however when I was walking to my seat I couldn't help but notice that many people had stored their purses, backpacks, and jackets in the overhead compartments. Many people in the front didn't have anything at their feet which could have saved at least some people the hassel of having to check their bags when they hadn't planned on checking any at all. When I offered this idea to the flight attendant to see if he couldnt possibly make an announcement or if he could ask if anyone could move their stuff he simple answered "Well you know what? No one cares." Although I can understand that must be very frustrating for him and the other flight attendants, I thought the situation could have been handled a little bit better, perhaps there should be a better plan for a situation like this to make sure the room in the overhead compartments is used in the most efficient way."
Pro: "In efforts to reduce my carbon footprint and reduce my use of plastic bottles and single use plastic cups, I always travel with a refillable stainless steel water bottle. It saddened and frustrated me when during the drink service portion of the flight the flight attendant refused to serve me water in my bottle, which was clean, dry and when uncovered the brim has the same diameter as the plastic cups used on United flights. First the flight attendant just said that she is not allowed to fill my personal bottle but kept offering me several cups of water instead. When I explained that it wasn't because I was really thirsty, it was just that I prefer to not use disposable cups, she proceeded to tell me my bottle was too big to fill anyways and she couldn't give me that much water. I have never had such an averse reaction to trying to be more eco friendly. In fact people are usually thrilled and applaud the Effort. If this is in fact the United policy, I hope united will reconsider it. Every small effort goes towards making a big impact."
Pro: "Boarding went well. Lots of empty seats, so i had the whole row to myself."
Contra: "There was nearly a 3-hour delay because the plane was late arriving from Newark. Take-off was very bumpy;plane dropped and shuddered for a minute or so Considering the small number of passengers, the flight attendants didn't spread their time around any more. Just before the end of the flight, a crew member came offered a glass of water. It tasted so bad that I had to bring it to the back and dump it. The lfight attendant wouldn;t take it' he told me to wait for the next member with a trash bag."
Pro: "The crew very pleasant in the plane! Besides the personal before boarding the plane!"
Contra: "I didn't like the Snack (food), the entertainment...I was traveling with my 5 year old son & I ask the personal before boarding if I board after group 1&2 since I was group 4 he said no, he should've let me since I was with a toddler & I didn't mentioned my seats was on roll 11 not the middle or the back of the plane!Like seriously!!!!!"
Pro: "Fast flight"
Contra: "The rain slowed the flight for 30. Minutes no way to contact spouse"
Pro: "Short flight, polite crew members."
Contra: "Uncomfortable seats, little leg room"
Contra: "Forced to check carry on when they had plenty of overhead space on board"
Contra: "Weelchair service is bad"
Pro: "The flight attendant gave me the whole can of bloody mary mix tomato juice. The captain got a wheelchair to come for me. Flight price was good! Skycaps were great!!"
Contra: "I am disabled so its hard enough dealing with small bathrooms, but to then find FILTHY TOILETS! Both toilets/bathrooms in economy were disgusting! There was pee or poop or menstrual blood on one of the toilet seats and just pee all over the other seat. I went into one toilet and came back out to go to the other one. I told the flight attendant and he just shrugged his shoulders and went back to eating his bagel. I had to clean off the seat! Peanut mix is not enough each passenger should get 2 packages. The flight attendants were not careful when steering that drink server thing and hit several people with it moving down the aisle. My wheelchair was not there when we landed and i had to wait for it. The seats in the back of the plane seem like the cushion is high in the back so you feel like you're almost standing! Not enough room between video screen and my face. Shouldnt have to pay for entertainment."
Pro: "The price"
Contra: "I was unable to board because I didn't see the boarding time. This should be available even if it is just an estimated time. This way if I am running late I know what time I have to be there."
Pro: "The safety videoing ."
Contra: "I'm handicapped and use a wheelchair as my main mode of travel then a walking stick for short runs. I didn't see even a basic attempt with assistance from ground crew helping my wife break down or assemble my chair. After door shuts plenty of empty seats in the economy plus and some in first, when I asked the attendant they were real quick to whip out the iPad charges to upgrade. Those seats went empty I stayed cramped. Kayak didn't show a box to check if you are disabled and need special seating or cart transport at airport."
Pro: "Smooth, fast, nice crew."
Pro: "Flight crew was good"
Contra: "For starters...um ranch pretzel snacks? Weirdest snack ever and so tiny it was ridiculous. It took about an hour after take off to get the snack, and almost another full hour to get the drink. Too slow!! The seats are very cramped compared to jet blue. I paid a lot of money for direct TV thinking I could start a movie from the start. You can't, and there wasn't a thing on TV that I wanted to watch. On other flights for the same amount of money you can buy a premium current movie. Or you can fly JetBlue and get the TV free. One of the flight attendants, bless him, was mentally challenged, and I mean literally. He was sweet and it's nice he has a job, but he didn't know what I was talking about when I asked him if I was on a flight that had an onboard library of movies once you connected to the airplane wifi. It was frustrating trying to talk to him. I had onboard a purse to stow under my seat, and another purse, that was brand new that I needed to stow overhead. I asked another flight attendant to help me stow it overhead where it wouldn't get crushed. She showed me a spot where it was pretty much getting crushed. Since it was new, it would have been really nice if she put it in the nice closet that is usually up front on planes. I've been flying my whole life and once or twice I've been accommodated with the nice closet. That's all folks!"
Pro: "Visiting the country for a two hour flight you could have offered free wifi"